CCNG

APRIL 3, 2024

For too long, organizations have paid lip service to platitudes like "we're all in this together" and "our employees are our greatest asset." This doesn't make companies evil, but you have to acknowledge their true nature and priorities. True transparency extends beyond just admitting hard truths.

Metrics 195

Metrics Accountability Employee engagement Contact Center 195

24-7 InTouch

APRIL 17, 2024

“We are excited for what the future holds for us as we continue to grow and empower our teams to think beyond conventional boundaries while delivering outstanding results for our global client partners.” The Company was also named the Bronze winner for Most Innovative Leader of the Year (Dishant Bhojwani).

Contact Center 105

Contact Center Technology Sales Management 105

AWS Machine Learning

APRIL 11, 2024

The company is combining this expertise with the highly scalable, reliable, and secure AWS Cloud infrastructure to help customers run advanced graphics, machine learning, and generative AI workloads at an accelerated pace. AWS Generative AI Competency NVIDIA was one of the 45 launch partners for the new AWS Generative AI Competency program.

Entertainment 100

Entertainment Marketing Best practices Technology 100

24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

ShepHyken

DECEMBER 24, 2023

His appointment as the chief experience officer coincided with the company’s strategic rebranding to Bobby Jones Links, signifying a commitment to a culture that prioritizes both employee and customer experiences. For many companies, they are still talking about how to best use AI. Jon Heaps makes a compelling argument.

Customer Service 155

Customer Service B2C B2B Customer Experience 155

Outsource Consultants

APRIL 4, 2024

Saint Louis Park, MN, April 04, 2024 – Outsource Consultants is thrilled to announce their inclusion on the prestigious Financial Times ranking of The Americas’ Fastest-Growing Companies for a third time in a row. We are grateful for their contributions to our continued success.”

Consulting 67

Consulting Consulting outsourcing Call Center 67

Outsource Consultants

MARCH 27, 2024

In 2024, expectations are that MORE women-owned call centers will gain client share because of the unique advantages clients are seeing by partnering with women-owned, best-fit partners. Studies even show that companies with strong female leadership have higher employee engagement and retention. But what does that mean for you?

Call Center 67

Call Center Government outsourcing call center workforce 67

TechSee

MAY 18, 2023

Companies across all industries are searching for innovative ways to streamline operations and enhance the customer experience. In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). That answer is down to a few key reasons.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Additionally, our CAB members are buzzing about AI. 2024 will be a pivotal year for business leaders to lean into CS as a core C-suite partner for defining strategy and the path to growth.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

IdeasUnlimited

MARCH 6, 2024

Such a wide array of services makes IdeasUnlimited a versatile partner for businesses looking to enhance their customer engagement strategies. The company invests in training its representatives to be adept at using the latest technologies, ensuring efficient and effective communication with customers.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Momentum Telecom

JANUARY 9, 2024

This acquisition is a significant milestone for us as it not only expands our global reach while enhancing our capabilities to provide unparalleled services to our customers,” said Todd Zittrouer, CEO of Momentum. “We are happy to join forces with Momentum to enhance our global outreach and better serve customers.

Management 116

Management Customer centricity Enterprise Service level 116

Eptica

NOVEMBER 3, 2023

We examine what to look for when picking a partner to ensure long-term success. Read the full article on our parent company Enghouse Interactive’s site. We examine what to look for when picking a partner to ensure long-term success. Read the full article on our parent company Enghouse Interactive’s site.

Best practices 101

Best practices Technology Management Customer Service 101

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI for CX partner for your particular needs.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

24-7 InTouch

NOVEMBER 2, 2023

Kotecha and Kozlowich, who have both been with the company for over a decade, bring a wealth of experience to the role. Mitul and Shane are proven leaders who have been instrumental in our growth and success, and I am excited for their new roles and for what’s next in our company’s evolution as a disruptive market leader.”

Real estate 111

Real estate Finance Contact Center Technology 111

TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. home builders, and 5 of the top 10 global smart home automation companies. and Madrid. For more information, visit www.techsee.me

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

BlueOcean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories.

outsourcing 71

outsourcing Customer Care Entertainment Government 71

Outsource Consultants

MARCH 28, 2023

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. We are honored to be recognized once again as one of the fastest growing companies in the Americas,” says President and Founder Corey Kotlarz. “We

Consulting 128

Consulting Consulting outsourcing Call Center 128

BlueOcean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. Find a partner who can pivot. You and your partner need to know what success looks like before they launch.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

Outsource Consultants

FEBRUARY 26, 2024

We pride ourselves on helping to navigate our clients and align them with those strong performing BPOs that are high character, with honesty and integrity. The benefit for our clients is ongoing performance management, where we literally check in monthly on how the BPO provider is performing.

Call Center 67

Call Center outsourcing Customer Service Consulting 67

The Northridge Group

AUGUST 23, 2022

The Contact Center is increasingly serving as the face of a company for customers. Contact center associates are often the only people within a company that most customers will ever get the chance to interact with. We also monitor the voice channel for their outsourcing partner’s contact center (the only channel used by this partner).

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

Totango

APRIL 9, 2024

Our CS and sales experts say, “Neither.” Chris Dishman , SVP of Customer Success for Totango & Catalyst, hosted a roundtable discussion with industry leaders, including Rashmi Chari , Head of Global Customer Success for ThousandEyes, Kevin McIntyre , Chief Revenue Officer for Dealfront, and Madelyn DePrey , VP of Customer Success for Aircall.

Sales 106

Sales Outbound sales Revenue potential Accountability 106

24-7 InTouch

APRIL 26, 2024

This blog explores how companies can synchronize AI adoption with effective risk management to foster a robust, safe, and customer-centric business environment. Companies that excel often share common traits: Clear Vision and Goals : Define what AI should achieve within the organization, aligning AI initiatives with business objectives.

Government 52

Government Customer centricity Technology Management 52

Call Design

MAY 12, 2021

New combined company will expand its global reach in the Customer Experience technology space. The newly combined company will be led by Patrick Dennis, Aspect President and CEO. Our unified customer base represents the largest financial institutions, healthcare, online retail, and travel and transportation companies in the world. “Our

Transportation 151

Transportation Healthcare Enterprise Technology 151

Call Design

MAY 28, 2023

FOR IMMEDIATE RELEASE SYDNEY, AUSTRALIA, 21 April 2023 – Call Design, a leading provider of workforce optimisation solutions, is pleased to announce its new status as Alvaria’s first and currently only GLOBAL Diamond Partner.

Coaching 78

Coaching Employee engagement Sales Management 78

BlueOcean

OCTOBER 4, 2023

The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. It’s our thing. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. He is based out of London and helps AWS Partners find optimal solutions on AWS for their customers.

Telecommunications 105

Telecommunications Engineering Chatbots CRM 105

VirtualPBX

MARCH 1, 2022

Our wide range of capabilities helps support our customers’ business needs to be competitive in today’s market. We are the perfect partnership because our forward-thinking leadership makes us a strong association. Let us tell you why in our new partner webinar. Partner Webinar Kickoff.

voip 98

voip Accountability Marketing Sales 98

IdeasUnlimited

FEBRUARY 14, 2024

With a wealth of experience and a commitment to excellence, IdeasUnlimited proudly introduces its sister company The Digital Edge with a vision to transform ideas into results, by providing professional digital marketing services to businesses worldwide. At The Digital Edge, excellence is not just a goal; it’s a commitment.

Marketing 98

Marketing Engineering industry standards Advertising 98

Cisco - Contact Center

JANUARY 10, 2023

Using the digital transformation framework below will help your company’s operating model mix to: Enable – Digitize the Things you Already Do; IT Agility and Increased Productivity; Reduced Tech Costs, both OpEx and CapEx; Better, Cheaper, Faster Response Times to Customer Needs.

Banking 145

Banking Enterprise APIs Contact Center 145

Lumoa

APRIL 3, 2023

We are thrilled to announce our new partner: B2B Customer Experience Agency. We asked Anna-Maija what inspired her to start her own company and how she supports her customers to take the next step in CX. “B2B Customer Experience Agency was established in 2022 from my personal passion to support B2B companies in CX.

B2B 83

B2B Customer Experience Customer centricity Consulting 83

Momentum Telecom

NOVEMBER 21, 2023

Momentum continues to invest in cutting-edge collaboration technologies to facilitate seamless hybrid work models and empower companies to adapt to the dynamic nature of today’s workforce. All business is human—and when custom technology empowers human ingenuity, people and companies thrive.

Technology 111

Technology Management Marketing 111

Call Experts

APRIL 8, 2024

The scoring criteria include: – Response Time – Courteousness of Rep – Accuracy of Call – Knowledge of Account – Overall Impression of Call “The ATSI Award of Excellence is a prestigious recognition of exemplary customer service in our industry. We are grateful for this honor.” says ATSI President Jim Reandeau.

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52

Solvvy

MAY 20, 2022

It’s been a hallmark of our culture here at Solvvy these last few years and today is a day we have so much to be especially grateful for! A week ago we announced that we had entered into an agreement to be acquired by Zoom Video Communications , one of the most iconic and innovative companies in the world.

SaaS 126

SaaS B2B Management Marketing 126

Outsource Consultants

DECEMBER 13, 2023

Here are a few of the region’s biggest draws for US companies. Located just below Florida, these islands provide a unique chance for US companies to visit their Caribbean outsourcing partners in person, building stronger ties. This makes them well-suited for handling customer support services for US companies.

outsourcing 67

outsourcing Bilingual agents Business Process Outsourcing Government 67

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. We have two kinds of partner programs – 1) Affiliate Partner Program: Refer customers to JustCall & earn recurring commissions.

CRM 98

CRM APIs Sales Technology 98

Talkdesk

APRIL 13, 2021

We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. Why did Talkdesk choose PPT Solutions as our first Managed Services partner? The company shares Talkdesk’s passion and commitment to deliver unique experiences to clients.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

IdeasUnlimited

MARCH 28, 2024

This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector. The company’s focus on customer satisfaction and brand representation makes it an ideal partner for businesses aiming to reach new heights.

Call Center 52

Call Center Benchmark Best practices Customer Support 52