Contact Center Coaching Best Practices for Beginners
JUNE 29, 2018
The single most important thing you can do as a contact center manager is coach your team. The post Contact Center Coaching Best Practices for Beginners appeared first on Sharpen Contact Center Software. Studies show frequent, specific feedback increases employee satisfaction, engagement, and performance. And, it creates a culture of trust company-wide. But, according to a study out of Interact, 37 percent of managers say they’re uncomfortable giving feedback, and a [.]. Read More.