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Amplifai Coaching Category
APRIL 24, 2019
Coaching
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Tips and Techniques for Coaching Success
Contact Center Pipeline
MAY 16, 2019
Coaching agents is arguably the most critical responsibility for frontline contact center management. Effective coaching is known to foster agent engagement, reinforce and expand critical skillsets, boost productivity and deliver higher performance for the individual, operation and company.
The Number One Factor in Your Contact Center’s Success
Speaker: Jim Rembach, President of Call Center Coach
Coaching Automated: Improving Agent Engagement Pays Off
Contact Center Pipeline
DECEMBER 4, 2019
Technology agent engagement call center coaching contact center training workforce automation workforce optimizationWhen the topic of automation comes up, people often ask about the impact on agent engagement.
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4 Facts That Nobody Told You About Coaching Employees
Myra Golden Media
JANUARY 4, 2019
We coach employees to make them better, and to correct unacceptable performance. In both cases, there are four things you, as a “coach” must do to make coaching bring out behavioral change. The Four Things Coaching Must Be.
12 Tips to Find Time for Coaching
Contact Center Pipeline
DECEMBER 12, 2018
Customer experience, employee engagement and sales results are driven by effective coaching. Coaching helps develop your agents’ skills. However, coaching needs to be done on a consistent basis. Coaching agent development call center coaching contact center time management
Training vs. Coaching: Which Is Better?
Contact Center Pipeline
JUNE 22, 2017
Training and coaching are two different approaches, but people often use the words interchangeably—and even worse, they use the tactics interchangeably. To coach is to help the learner use those tools to achieve maximum effectiveness. […].
How Can A Coaching Culture Attract (and Keep) Top Talent?
Integrity Solutions
MARCH 22, 2019
A high-performance coaching culture can separate your firm from the pack and become a powerful differentiator when you’re competing for top players. How a Coaching Culture Attracts (and Keeps) Top Talent. The best players want to play for the best coaches.
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A 3-Step Guide for Integrating Coaching into the Call Center
Contact Center Pipeline
APRIL 23, 2019
Coaching call center coaching contact centerThere is no question that managers wield a powerful sword. In fact, 75% of voluntary turnover is attributed to poor employee-manager relationships.
Coaching Your Salespeople off Plateaus
Integrity Solutions
MARCH 6, 2019
Here’s how coaching can help them get back on track and hit their numbers again. Coaching your people around these two areas can help them release their inner achievement drive so they can get back on track and hit their numbers again. That’s where great sales coaches come in.
Coaching? Don’t Make Your Agents Defend Stupidity
Contact Center Pipeline
AUGUST 1, 2017
Coaching call center coaching contact center motivation praise recognitionI knew I was in trouble! I was driving down the highway with my lovely wife, Jana, when we spotted a traffic jam up ahead.
Coaching is a Matter of Priorities, Not Time
Integrity Solutions
NOVEMBER 14, 2018
When you have the confidence, comfort level and commitment, it’s a lot easier to make coaching a priority. The session focused on Developing a Coaching Culture for Higher Performance and offered a deep dive into our new research on coaching. Establishing a Coaching Culture.
Create a Coaching Culture
Contact Center Pipeline
FEBRUARY 8, 2018
Mention the word “coaching,” and most contact center professionals might think of the supervisor-to-agent feedback session that takes place as part of the QM process.
How Northridge Performance Coaching Drives Instant Results
The Northridge Group
JANUARY 9, 2019
Coaching and Training mystery shopping performance coachingConsumers are facing an explosion of choices. In the 1990s, the average grocery store carried 7,000 items. Today’s grocery stores carry 40,000 items.
Top 10 Reasons Call Center Coaching Fails to Improve Customer Experience, Employee Morale, Performance and Retention
Amplifai Coaching Category
APRIL 26, 2019
Coaching
Customers Report an Aggregate Increase of 40% More Time Spent Coaching
Amplifai Coaching Category
APRIL 26, 2019
Coaching
4 Strategies to Boost Agent Productivity
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
Trust-Destructors: Top 5 Ways to Ruin Engagement with Your Coaching Practices - ICMI Featured Contributor Article
Amplifai Coaching Category
APRIL 26, 2019
Coaching
Eliminate Your Fears And Doubts About Coaching Problem Employees
Myra Golden Media
JANUARY 16, 2019
One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience. Eliminate Your Fears and Doubts About Coaching. Most People Get Coaching Wrong.
Contact centers: The case for coaching and The Quality Conversation
Robert Davis
JANUARY 13, 2020
Let’s talk about the value of a coach in someone’s life. A coach can do that. At every level of sports, we see coaches who help the team perform and do what they can. Individuals are searching for coaches as personal trainers or as life coaches.
4 Ways to Adapt Your Coaching Style to the Needs of Your People
Integrity Solutions
SEPTEMBER 13, 2018
Coach accordingly… You’ve been coaching one of your salespeople and you think you’ve made good, clear points. It’s like they’re not hearing you during sales coaching sessions. If you’re a sales manager and coach, then you probably know this feeling.
Executive Report: The Customer Data Too Often Overlooked by the C-Suite
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implementing new coaching and training within. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
5 Simple Ways to Ensure the Effectiveness of Coaching
The Call Center School
SEPTEMBER 11, 2019
From elevated productivity to increased morale, better performance, and heightened engagement, the benefits of successful call center coaching are plentiful. And yet, coaching in contact centers is often times executed ineffectively or neglected. Contact Center Coaching
Call Center Coaching Effectiveness: 5 steps to (Finally!) Realizing a Return on Coaching
Amplifai Coaching Category
SEPTEMBER 9, 2019
CoachingBy Melissa Pollock & Jim Rembach.
Does Your Sales Coaching Strategy Need a Reality Check?
Integrity Solutions
OCTOBER 16, 2018
To develop your sales coaching strategy, you first need to understand where your organization’s level of coaching is right now. Figuring out your sales coaching strategy has become a hot topic in business today, and for good reason. Managers decide whether or not to coach.
The 4 Steps to Replacing a Stale Coaching Program
Contact Center Pipeline
JUNE 20, 2017
As I travel and speak with contact center leaders around the world, a very vocal set of customers tell me that their call recording and coaching programs have gone stale.
5 Keys to Effective Coaching
Etech
NOVEMBER 23, 2017
Coaching employees is important for continuity of an organization. Are you taking time to coach the middle-level managers to be great leaders, maybe even better than you are? Business coaching leads to empowered personnel, therefore increasing their productivity.
Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach
Call Center Coach
OCTOBER 10, 2018
Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast.
Belief Boundaries: Coaching as a Powerful Way to Unlock Potential
Integrity Solutions
AUGUST 13, 2018
Coaching is pivotal to sales success. It’s now well-established that a strong coaching culture is something high-performing companies have in common. In study after study, coaching is shown to play a key role in driving sales performance and revenue achievement.
Recipe for coaching agents in 30 minutes per day
SharpenCX
SEPTEMBER 17, 2018
The key ingredient to a top-performing team of agents is an all-star coach. They’re the coaches who know that actionable and relevant feedback have a profound impact on their team, so they make it their priority.
Meet the Coach at ACE 2019
Aspect
JULY 9, 2019
Sign up today for a 30-minute one-on-one session with a coach, and we’ll spend time focusing on whatever you feel is most important. . Click here to reserve your complimentary 30-minute coaching session at ACE 2019. The post Meet the Coach at ACE 2019 appeared first on Aspect Blogs.
Coaching Your Salespeople off Plateaus
Integrity Solutions
MARCH 6, 2019
Here’s how coaching can help them get back on track and hit their numbers again. Coaching your people around these two areas can help them release their inner achievement drive so they can get back on track and hit their numbers again. It’s your job as a coach to help them recognize their self-talk is just talk. Coach salespeople to do the activities that will drive the results they want, and reward and recognize the effort rather than the result.
The Residual Benefits of Working With a Call Coach
CallSource Insights
SEPTEMBER 18, 2018
Sure, call coaches help you improve phone skills – but the lingering effects can also make it well worth your time, too. Sure, coaches will help your employees develop their abilities to set more appointments – but it doesn’t stop there. Call Coaching Call Handling Skills
Coaching for Success: A Quick How To
Call Center Weekly
SEPTEMBER 28, 2017
By Celia Pagliughi Let us first define who coaches are and what coaching is. W ho is a coach? It is very simple; we are all coaches. When we walk into our call centers we are all coaches. W hat do coaches do? When it comes to coaching, that is invaluable.
If not now, when? Why it’s time to bring contact center coaching into the comfort zone
Robert Davis
DECEMBER 16, 2019
When it comes to coaching team members, we’ve seen contact center leaders reprioritize it and push it off until tomorrow, especially if coaching is not in their comfort zone. Davis and Associates ( [link] ), we’ve observed that it’s not because they find coaching unimportant.
Coaching Starts At Onboarding
SharpenCX
DECEMBER 14, 2018
Coaching your agents helps them feel connected, engaged and valued at work. The post Coaching Starts At Onboarding appeared first on Sharpen Contact Center Software. Why wouldn’t you start this process during onboarding?
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