The Making of Great Agents (whitepaper)
JULY 26, 2017
The Making of Great Agents (whitepaper). 7/1/2017. By Donna Fluss. Introduction. Great agents are not born that way; they are developed by companies who invest in their success and support them along their journey. While it’s true that outstanding representatives start with excellent interpersonal skills, strong customer service and/or sales acumen, a comfort level in using systems and applications, and the ability to multi-task, this is just a small portion of what makes them great.