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Feedback Narcissism

ShepHyken

As I read the article, I thought that another way to position this concept, as it applies to the customer experience, is something I now refer to as feedback narcissism. . Feedback is a gift. If the feedback is negative, what can be done to prevent or at least mitigate the problem from happening for future customers?

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Feedback Bribery

ShepHyken

To what extent will a company go to try to get customer feedback ? So, what constitutes a bribe to get feedback? Had the experience been less than excellent, would I have shared truthful feedback and risked this guy not being able to take care of his family? You want feedback. Is it a simple email request?

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Using Customer Feedback to Drive Company Growth with Michelle MacCarthy

ShepHyken

Why is customer feedback important? How can customer feedback be used to improve service? This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What is Human-centric CX design? What is customer-led growth? How do you define customer success?

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Guest Post: Are Customer Surveys the Best Way to Receive Feedback About Your Brand?

ShepHyken

He shares the challenges and limitations of using surveys to gather feedback about customer experience. Not only are they essential for businesses to improve, but they provide an outlet for customers to share meaningful brand feedback. . While brands can and should utilize surveys, it shouldn’t be the only way you obtain feedback.

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Managing Product Feedback at Scale

How to make internal feedback more effective and inclusive. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

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Engaging owners through feedback tools

Customercount

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

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How to capitalize on customer feedback with conversation intelligence

Callminer

It’s time organizations view surveys as only one customer feedback channel – not the only channel. Read on for three conversation intelligence use cases to upgrade your feedback mechanism.

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Why Product Led Growth is a Customer Success Responsibility

Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. As a first time community, the MURAL team has been strategic, creative, and innovative. So, how did they do it?

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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Managing Product Feedback at Scale

How to make internal feedback more effective and inclusive. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

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Optimizing Customer Experience Data to Drive Business Success

This eBook covers the impact of CX on location-based businesses, and shares best practices for collecting and turning feedback into data-driven actionable insights. Digital CX is an established practice. It’s time to focus on brick-and-mortar! Download the eBook and discover new ideas to fuel your business’ top and bottom line!

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How to create a tight and ongoing feedback loop. Building products is a team sport and involves everyone working together to get the right products to market faster.