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Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can business use customer feedback to improve the customer experience? How can consumer feedback improve a company’s products or services? How do you leverage customer reviews?

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The Gift of Customer Feedback by Isabelle Zdatny

ShepHyken

How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? Top Takeaways Customer feedback is a gift. Top Takeaways Customer feedback is a gift. Customers are less willing to give feedback than they were a few years ago.

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Don’t Wait to Get Feedback Until After the Experience Is Over 

ShepHyken

He talked about collecting feedback during the experience in addition to asking for it after the experience. Asking for Feedback during the Process If this topic sounds familiar, it might be because I covered the concept of real-time feedback after interviewing Adam Alfia, whose company is called Realtime Feedback.

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Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System

CCNG

Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Feedback Loops for Continuous Improvement: Missing details? Whats the Confusion? Lets clear it up.

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Why the Future of QA Still Needs the Human Touch

From managing AI fatigue to improving coaching, feedback, and trust, you'll get a clear-eyed look at what works today and what to avoid. Leaders are discovering that while automation can help scale QA, it still takes human insight to make the data useful.

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The Best Customer Feedback Survey Incentives

Genroe

In this post we’ll examine the research and add it to our experience over 20 […] The post The Best Customer Feedback Survey Incentives appeared first on Genroe | Customer Experience | Net Promoter Score. It’s a good question but what is the right answer? It depends on a lot of factors.

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Unlock the ‘Why’: How to Use Open-Ended Feedback and Driver Analysis to Make NPS Actionable

PeopleMetrics

Ask the Right Open-Ended Questions Too many companies tack on a generic comment box after the NPS question: “Why” or “Do you have any other feedback?” Just that change made their open-ended feedback actionable and specific to each NPS segment. That’s a missed opportunity. Re-measure: fix root causes, then track how your NPS changes.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks. In high-stakes conversations, knowing how to handle pushback can make or break the deal.

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Managing Product Feedback at Scale

How to make internal feedback more effective and inclusive. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

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Why Product Led Growth is a Customer Success Responsibility

Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. As a first time community, the MURAL team has been strategic, creative, and innovative. So, how did they do it?

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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Managing Product Feedback at Scale

How to make internal feedback more effective and inclusive. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.