Feedback Related Topics 
ShepHyken
DECEMBER 31, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can business use customer feedback to improve the customer experience? How can consumer feedback improve a company’s products or services? How do you leverage customer reviews?
ShepHyken
DECEMBER 9, 2024
How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? Top Takeaways Customer feedback is a gift. Top Takeaways Customer feedback is a gift. Customers are less willing to give feedback than they were a few years ago.
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ShepHyken
FEBRUARY 4, 2025
He talked about collecting feedback during the experience in addition to asking for it after the experience. Asking for Feedback during the Process If this topic sounds familiar, it might be because I covered the concept of real-time feedback after interviewing Adam Alfia, whose company is called Realtime Feedback.
CCNG
JANUARY 29, 2025
Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Feedback Loops for Continuous Improvement: Missing details? Whats the Confusion? Lets clear it up.
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From managing AI fatigue to improving coaching, feedback, and trust, you'll get a clear-eyed look at what works today and what to avoid. Leaders are discovering that while automation can help scale QA, it still takes human insight to make the data useful.
Genroe
OCTOBER 21, 2024
In this post we’ll examine the research and add it to our experience over 20 […] The post The Best Customer Feedback Survey Incentives appeared first on Genroe | Customer Experience | Net Promoter Score. It’s a good question but what is the right answer? It depends on a lot of factors.
PeopleMetrics
JULY 8, 2025
Ask the Right Open-Ended Questions Too many companies tack on a generic comment box after the NPS question: “Why” or “Do you have any other feedback?” Just that change made their open-ended feedback actionable and specific to each NPS segment. That’s a missed opportunity. Re-measure: fix root causes, then track how your NPS changes.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks. In high-stakes conversations, knowing how to handle pushback can make or break the deal.
Advertiser: Vanilla Forums
How to make internal feedback more effective and inclusive. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Advertiser: Vanilla Forums
Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. As a first time community, the MURAL team has been strategic, creative, and innovative. So, how did they do it?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertiser: Vanilla Forums
How to make internal feedback more effective and inclusive. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
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