Steve DiGioia

JANUARY 4, 2021

But what does management want from you? What Do Managers Want From Their Employees? Most managers want their team members to continue doing their job without incident, especially if the team works well. It creates safety, security, and peace of mind for the manager. Managers Love Employees Like This.

Management 279

Management Personalization Accountability Marketing 279

ShepHyken

JULY 19, 2023

Sometimes meeting expectations is a perfect experience.  In my customer service keynote speeches , I talk about Managing the Moment. I didn’t want to contradict him, but I needed the audience to understand that it is impossible to go above and beyond with customers at every interaction.

Management 156

Management Customer Service Customer Experience Personalization 156

Contact Center Pipeline

DECEMBER 22, 2022

For insights, we reached out to the suppliers of workforce management (WFM) solutions. Providing excellent customer service, support, sales, and billing relies on having the right numbers of the skilled contact center agents at the right times. Here are […].

Management 173

Management Contact Center Sales Customer Service 173

Cisco - Contact Center

MARCH 14, 2024

In an era where the digital landscape is evolving at an unprecedented pace, Managed Service Providers (MSPs) are facing the challenge of keeping up with complex networking demands while ensuring… Read more on Cisco Blogs

Management 98

Management Wireless Engineering Enterprise 98

AWS Machine Learning

JULY 8, 2024

This hands-on experience gives learners an excellent opportunity to engage with the AWS Management Console and develop Python-based reward functions, fostering valuable skills in cloud-centered technologies and machine learning (ML). The DREM solution empowers Eviden to seamlessly configure and manage their global AWS DeepRacer events.

Management 101

Management Scripts Metrics Technology 101

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. The High Costs of Warranty Claim Management. When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. reduction of market share .

Management 207

Management Self service B2B Contact Center 207

Kapta Customer Success

JUNE 24, 2024

Strong account management is essential to retain and grow your top clients for long-term business success. Read how to build a successful team of account managers.

Accountability 59

Accountability Management CRM 59

CSM Magazine

JULY 12, 2024

What exactly does a Customer Experience Manager do, and how do they contribute to a company’s success? According to research by Zippia, more than 2,670 companies in the United States have a Customer Experience Manager overseeing their customer experience initiatives. Let’s find out.

Customer Experience 52

Customer Experience Management industry standards Analytics 52

Cisco - Contact Center

OCTOBER 2, 2023

Many Cisco partners have achieved outstanding success selling managed Meraki-based services to their SMB customers in support of fast and dependable connectivity. But did you know that Meraki also… Read more on Cisco Blogs

Management 98

Management 98

AWS Machine Learning

JULY 10, 2024

Today, we’re excited to introduce two powerful new features for Amazon Bedrock: Prompt Management and Prompt Flows, in public preview. You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs.

Management 103

Management APIs Chatbots Best practices 103

Ambs Call Center

MAY 28, 2024

Property management CRM software is changing the game for property managers everywhere. By diving into this innovative world, you can revolutionize the way your real estate business operates. Streamlining tasks, boosting efficiency, and simplifying complex processes - what's not to gain?

Real estate 81

Real estate Management CRM 81

Kapta Customer Success

MARCH 26, 2024

Client relationship management is an essential skill for account managers. Deepen client connections by setting mutually beneficial expectations.

Accountability 59

Accountability Management CRM 59

Acquire BPO

JULY 24, 2024

Manila, PH – Lianne Collantes, Acquire BPO’s Risk Management & Compliance Director, along with her dedicated team members, recently attended the prestigious PhilSec conference held on July 2-3, 2024. The post Acquire BPO Risk Management & Compliance Team Attends PhilSec 2024 appeared first on Acquire BPO.

Management 52

Management Best practices 52

Cisco - Contact Center

MAY 29, 2024

Get ready to go beyond and explore new paths to success with partner managed-ready solutions designed to enable greater efficiency, operational scale, innovation, and open new market opportunities!

Management 98

Management Marketing 98

Fonolo

NOVEMBER 22, 2022

Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? Call center management courses are great for both current and aspiring professionals looking to sharpen their skills in customer support, operational best practices, team leadership, and much more.

Call Center 147

Call Center Management Benchmark Contact Center 147

Cisco - Contact Center

SEPTEMBER 8, 2023

Capturing your share of the massive Managed Services Provider (MSP) market means making the most of every opportunity. Together, we can prepare to meet even more customer needs as expansion… Read more on Cisco Blogs

Management 98

Management Marketing 98

SmartAction

FEBRUARY 13, 2024

Having a strong order management strategy can be a key differentiator for businesses. Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. This feedback will be instrumental in refining your automation system.

Best practices 65

Best practices Virtual Agent Management Chatbots 65

Cisco - Contact Center

MARCH 15, 2024

This blog post will discover how you can automate DNS policy management with Tags. To streamline DNS policy management for roaming computers, categorize them using tags. By assigning a standard tag… Read more on Cisco Blogs

APIs 98

APIs Management 98

Cisco - Contact Center

JUNE 11, 2024

Cisco Secure Connect stands out as a turnkey Secure Access Service Edge (SASE) offering that simplifies the deployment and management of multi-customer SASE environments. Discover why MSPs should consider Cisco Secure Connect for their service offerings.

Management 98

Management 98

CSM Magazine

JULY 25, 2024

Integrating industrial hygiene and emergency management can be the cornerstone of this culture. Industrial hygiene focuses on recognizing, evaluating, and controlling workplace hazards, while emergency management prepares for, responds to, and recovers from incidents.

Management 52

Management Education Morale industry standards 52

Cisco - Contact Center

JUNE 6, 2024

See how administrators can use AI Assistant to effortlessly manage firewall devices, configure policies, and access reference materials whenever required, streamlining their workflow and boosting overall efficiency.

Management 98

Management 98

AWS Machine Learning

JUNE 21, 2024

Finally, admins can share access to private hubs across multiple AWS accounts, enabling collaborative model management while maintaining centralized control. SageMaker JumpStart uses AWS Resource Access Manager (AWS RAM) to securely share private hubs with other accounts in the same organization.

Management 89

Management Government Accountability Enterprise 89

Cisco - Contact Center

MAY 17, 2024

Secure Client Management capabilities aren’t going away with the SecureX EOL, the functionality is simply migrating to the Cisco Security Cloud Control service.

Management 98

Management 98

Call Design

JUNE 29, 2020

The management of your contact centre is an essential element to operating successfully and providing your customers with the very best customer service. The success of your contact centre relies on the strength of your agents and management teams. Without the right management, even the best contact centres will suffer.

Management 202

Management Coaching Consulting Consulting 202

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 105

Call Center Management Wait times Contact Center 105

Amplifai Coaching Category

JULY 12, 2024

Call Center Quality Management Best Practice Guide: Learn about the definitions, differences, benefits, challenges, and how call center quality management software can help perfect your quality management strategy.

Quality management 52

Quality management Best practices Call Center Management 52

TeamSupport

OCTOBER 4, 2022

So in the cases where a customer is asking for something you can't provide, whether that's faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations. To this end, a ticketing management system, or the team behind it, needs to also manage customer expectations.

Management 126

Management B2B Customer Support Customer centricity 126

Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. Executive Guide to 6 Call Center Metrics What is Workforce Management in a Call Center? The results?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

Toister Performance Solutions

DECEMBER 7, 2023

It bothers you when employees' managers aren’t nearly as invested. These managers take a "fix my people" approach. The manager delegates customer service training to you and expects you to do all the work. It's a simple worksheet that you use to complete an action plan with the employees' manager before training.

Management 109

Management Customer Service Feedback Marketing 109

Calltools

AUGUST 9, 2023

Generating, cultivating, and managing leads are crucial to every contact center’s success. As such, it’s vital that business owners and call center managers carefully consider their lead management strategy and its effectiveness. Consider your lead management strategy the backbone of your entire sales goals.

Management 96

Management Contact Center Customer retention Sales 96