Management Related Topics 
CCNG
JANUARY 29, 2025
Many organizations believe that a simple document holder or database with a search bar is a knowledge management system. A Knowledge Management System (KMS), on the other hand, is a dynamic platform designed to enhance productivity and decision-making. Closing Thoughts This isnt your mothers contact center anymore.
AWS Machine Learning
MARCH 25, 2025
Amazon Bedrock announces the preview launch of Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI applications built with popular open source frameworks such as LangGraph and LlamaIndex.
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Callminer
SEPTEMBER 4, 2024
Learn why CX management is crucial for today's contact centers and strategies to improve it. The experience a customer has with an organization's contact center has a direct impact on overall CSAT.
Toister Performance Solutions
MARCH 29, 2025
This plan will help you train employees to effectively manage customer expectations. Expectation management helps customers avoid unpleasant surprises. Access to Customer Service: Managing Customer Expectations for all participants. What can happen if we don't effectively manage expectations in these situations?
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Download now and transform your management strategy. Elevate your contact center with our insights and practical recommendations, paving the way for reduced turnover, improved morale, and superior customer service. This is your roadmap to a more effective, fulfilling workplace.
AWS Machine Learning
NOVEMBER 14, 2024
We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Run the following code in the ML Shared Services account (Account A).
AWS Machine Learning
JANUARY 28, 2025
Ultimately, this systematic approach to managing models, prompts, and datasets contributes to the development of more reliable and transparent generative AI applications. MLflow is an open source platform for managing the end-to-end ML lifecycle, including experimentation, reproducibility, and deployment.
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Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
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Addressing Labor Challenges: Understand how AI Agents bridge the gap caused by labor shortages, reduce churn, and manage service requests efficiently. This leads to enhanced agent productivity and overall customer satisfaction. Download the eBook now and start transforming your customer service with AI Agents for your Business!
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In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost. Download today to learn the key steps to improve your customer experience strategy! Included in this guide: What does CX mean to a customer?
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Advertiser: Vanilla Forums
In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020, including an assessment of three key findings: Advanced Communities Create Generative Value. External Communities Elevate the Customer Experience. Internal Communities Reveal Untapped Potential.
Advertiser: ZoomInfo
Download this eBook and gain an understanding of the impact of data management on your company’s ROI. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. You'll learn about: The true cost of bad (and good) data.
Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions
On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels. In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements.
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Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.
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