Customer Success & Finance: Get Aligned!

ChurnZero

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. The post Customer Success & Finance: Get Aligned!

Wir gratulieren!! Aspect Kunde Hoist Finance gewinnt ECCCSA Silver Award

Aspect

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen.

Teleopti AB wins WFM bid for Billions Finance

teleopti

Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.

Digital Trends and Technologies Transforming CX in Banking and Finance

Tenfold - Contact Center Blog

The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. The first point of customer service contact for most finance consumers is not social media, the phone, or email. The financial services sector is in for a challenge.

A No-Fuss Approach For Engaging Finance Advocates

Influitive

Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. The secrets to engaging finance advocates.

Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance

Serenova

And, as a result, you may not be completely comfortable delivering high-stakes pitches to your finance team. The biggest secret I’ve learned for getting it right is to “think like a finance person.”

The core strategies of curating winning customer journeys in finance

Infinity

As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers.

Voice Biometrics In The Finance Industry

Salmat

For those operating in the financial services industry, security and detecting fraud will always be of paramount importance. The challenge is how to protect the bank and the customers’ personal and financial access while also creating a positive customer experience with short call times and without the sometimes annoying security questions says Brett Feldon, CTO of Speech Solutions at Salmat

Finance industry is ‘one court case away’ from CMC onslaught

Quadient

Editor's note - This article was previously published in Intelligent CIO on March 7, 2019 by Alix Pressley

The Call Center Can Be a Thin Line Between Love and Hate

Callminer

Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights.

Teleopti in strategic partnership with Yucheng Technologies for WFM-solutions in the Chinese Finance Market

teleopti

Teleopti AB and Yucheng Technologies have singed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China

Bank of Communications - Teleopti’s First Customer on the Chinese Finance Market

teleopti

Teleopti, a global provider of Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months

Cost Cutting in the Call Center Kills Customer Experience

Win the Customer

Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.

WHAT MAKES VOIANCE STAND OUT (AND HOW THAT BENEFITS YOUR BUSINESS)

Voiance

Best Practices The More You Know Interpretation Language Services privacy security reliability Voiance finance GDPRService providers are legally obligated to protect their clients’ data.

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT

ARE YOU GETTING YOUR MONEY'S WORTH WITH YOUR LANGUAGE SERVICES PROVIDER?

Voiance

Average Handle Time Competitive Advantage finance billing cost savings reportsThere are third-party expenses for running any business, such as telecom, electricity, and language services.

The Score: Good Customer Service 1 Technology 0

Aspect

Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance?

7 Advanced Features to Specify in a Pricing-and-Quoting Solution

Cincom

Buyer Experience Product Configuration Quotes/Proposals Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance Guided Selling IT Management Price Management/Optimization Product Management

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT

CX Secrets: Not measuring CX is like not counting your money

PeopleMetrics

Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. Would you operate your business without a Finance department? Customer Experience CX Secrets Finance

Mitigating Financial Risk within Product Management

Cincom

Product Configuration Advanced Manufacturing CPQ/Configure-Price-Quote Customer Relationship Management/CRM Finance Product Management Risk ManagementManufacturers face some financial risk with every product decision they make.

Six Ways to Mitigate Digital Transformation Risk

Cincom

Digital Transformation Cloud/Web-Based Software Finance IT Management Risk Management Sales Operations

Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers

Influitive

It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.

Mitigating Manufacturing Risk in the Sales Process

Cincom

Buyer Experience Sales Performance Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance IT Management Risk Management Sales Management Sales Operations

Sales 52

Australian Banking and Financial Institutions Need a Seismic Shift in Culture

Noble Systems

Gamification 101 APAC AUSTRALIA BANKING CALL CENTRE CES CONTACT CENTRE CULTURE CUSTOMER EFFORT SCORE CUSTOMER-CENTRIC EMPLOYEES FINANCE GAMIFICATION NET PROMOTER SCORE NPS REWARDS

Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers

Influitive

It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.

Financial services firms miss up to 17 million customer feedback opportunities every year

Maru/EDR

Less than half of finance customer asked to provide feedback. But Maru/edr insight reveals that less than half (%) of finance customers have been asked to participate in feedback by their provider in the last twelve months.

Concentrix Wins Gold Stevie for Financial Innovation

Concentrix

Concentrix demonstrated its innovation leadership in the banking and financial services industry (BFSI) by winning two awards for our trade finance and supply chain finance products, TradeFree™ and Factorin™. Judges just announced Concentrix among the list of winners for the Asia-Pacfic (APAC) Stevies Awards event in May.

4 key barriers to challenger brand growth; a focus on retail banking

Maru/EDR

According to the latest finance results from Maru/edr , reliability and trust remain the two main drivers behind consumer banking choices. Yet, further results published just twelve months ago indicate that the finance industry is the least trusted sector amongst UK consumers – just 45% of UK consumers trust their financial institution of choice. finance VoC

3 Statistics that Prove Banks Have a Problem

Clarabridge

Customer Experience Uncategorized banking banks cx FinanceBanks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc.

Beware Healthcare… Your Access Center May Be at Risk!

Contact Center Pipeline

It is relatively painless to centralize finance, billing and IT from an “emotional” perspective. Contact centers are among the fastest-growing segment in the healthcare industry. Since the 1990s, hospitals have been consolidating and forming “systems.”

3 Statistics that Prove Banks Have a Problem

Clarabridge

Customer Experience banking Banks cx FinanceBanks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. However, Clarabridge research has uncovered specific problems that financial institutions face in today’s business environment.

Concentrix Wins Technoviti

Concentrix

Banking Frontiers Awards Concentrix for Technology Innovations Mumbai, India – Concentrix shined once again as one of the key innovation leaders in BFSI sector by bagging two Technoviti awards for our Trade Finance and Supply Chain Finance products, TradeFree™ and Factorin™.

Guest Post: Operational Information to Include in Your Business Plan

Natalie Petouhof

CMO Marketing Optimization Social PR, Marketing and Advertising analysis Business finance Flowcharts Management marketing Operations PRTweet. Benjamin Franklin said that failing to prepare is preparing to fail. This is especially true when business planning.

Customer feedback and trust; how a lack of feedback opportunities is costing the financial services industry dearly

Maru/EDR

Customer Feecback finance Voice of the CustomerResults taken from Maru/edr’s Financial Services Treating Customers Fairly report. Full exclusive insight available in Autumn 2018. Trust is the biggest driver of consumer decision making when it comes to financial services. Maru/edr research from just last month revealed 62% of consumers cite trust as the most important factor when considering which provider to open an account with.

Capital One Announces Launch of DevExchange / Offers New APIs

Natalie Petouhof

A place to access technology that is essential to people’s everyday lives – money, finances, and identity. Customer Experience Customer Service Dr. Natalie's Blog Technology @drnatalie API Business Capital One DevExchange Community customer service finance natalie petouhoff SDK technologyTweet. Starting something new is exhilarating, daring and, at times, even daunting. People who create know this. Having an idea isn’t the hardest part.

APIs 40

Immediately Resolving Issues in a Complex Contact Center Environment

ConvergeOne

An automobile finance company has a Cisco contact center environment that services millions of customers.

7 Factors Harming The Quality Of Your Contact Center

PlayVox

But while maintaining a tight grip on your finances is sensible, it’s all too easy for the quality of your service to suffer as a result. Your call center is (like most) focused on delivering great customer service while keeping your costs low.

What are the top Benefits of Outsourcing Financial Services?

OctopusTech

In spite of being boring and non-core activity, handling finances and understanding cash flow is an integral part of an organization’s systematic functioning. Accounting or finance can be a complex thing as it comes with a set of rules and regulations.

What Makes a Successful On-demand Business Model for Customer Care?

Working Solutions

Not only do you have to deliver your product or service better than any of your competitors, but to truly rise above the pack, you also have to enlist the expertise of a series of specialists—in finance, technology, human relations, communications, and […]. In any industry, running a successful business has become a fragmented, complex undertaking.