LiveVox

JULY 11, 2022

The post Top 3 CX Trends for 2022 & 2023: Finance and Banking appeared first on Livevox. Discover the tops 3 trends driving change in financial services contact centers.

Finance 52

Finance Banking Contact Center Customer Experience 52

TMP Direct

JUNE 16, 2021

Potentially, lower-income households could be more likely to seek short-term loans to plug gaps in their finances. Both individuals and businesses need the ability to open and manage their finances from a distance. What can we expect from consumer spending and saving habits going forward? In 2020, consumer credit took a plunge.

Finance 52

Finance Banking Self service Technology 52

Education Services Group

FEBRUARY 2, 2022

As Customer Success organizations continue to gain attention and recognition for growing revenue , it is increasingly critical that we reach out to our hardworking peers in Finance to join forces more often. We’re going to ask Finance to be our Valentine. Finance benefits too, of course. When CS succeeds, Finance succeeds.

Finance 52

Finance Metrics Customer Experience Customer retention 52

Acquire BPO

AUGUST 24, 2020

Assess your Finance department's pain points, build a team of finance professionals and re-engineer processes with Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance. The post Accounting & Finance practice management expertise appeared first on Acquire BPO. Get this brochure. First name.

Finance 52

Finance Accountability Management Engineering 52

LiveVox

AUGUST 10, 2021

The post Amid the Pandemic, New Credit America Brought a Human Touch to Personal Finance. Understanding their consumers might be facing additional hardships because of COVID-19, the company shifted all of its […]. Here’s How They Did It. appeared first on Livevox.

Finance 98

Finance Personalization 98

Aspect

DECEMBER 3, 2018

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen. The post Wir gratulieren!!

Finance 77

Finance Contact Center Contact center software Customer Service 77

Waterfield Technologies

JANUARY 28, 2021

Vladimir Babiuc appointed VP of Finance and Accounting Tulsa, Oklahoma – January 28, 2021 – Waterfield Technologies, a global leader in customer experience solutions, today announced the addition of Vladimir Babiuc […].

Finance 52

Finance Accountability Technology Customer Experience 52

Global Speech Networks

JANUARY 11, 2022

Customer experience is critical in every industry, but never more crucially than in the finance sector. Fully integrated customer experience for finance. As a result, fast and accurate responses are the epitome of a successful customer experience in finance. This can be challenging. Of course, that’s often easier said than done.

Customer Experience 52

Customer Experience Finance Cloud contact Technology 52

GetFeedback

FEBRUARY 4, 2021

Recommendations for getting finance alignment and support to meet your CX goals in 2021.

Finance 78

Finance 78

Ameyo

MAY 6, 2020

After the supreme court discontinued the e-KYC, it became difficult for the industry to target people in remote locations … Ameyo Launches Video KYC Engagement Platform for Banking and Finance Read More » The post Ameyo Launches Video KYC Engagement Platform for Banking and Finance appeared first on Ameyo.

Finance 52

Finance Banking 52

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. Q: What do you do if CS and finance come to the table and have different numbers? So, it really does run the gamete.

Finance 61

Finance SaaS Customer retention Surveys 61

Callminer

JUNE 27, 2021

Read more about the successes of African Bank, British Gas and Hoist Finance UK. During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners.

Finance 324

Finance Banking 324

LiveVox

JULY 23, 2020

The post Lending Support During COVID-19: How New Credit America Brought a Human Touch to Personal Finance appeared first on Livevox.

Finance 84

Finance Personalization Contact Center 84

teleopti

OCTOBER 9, 2018

Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.

Finance 63

Finance Customer Service Marketing Management 63

Tenfold - Contact Center Blog

JUNE 22, 2018

The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. It’s actually self-service.

Finance 64

Finance Banking Technology Chatbots 64

Acquire BPO

AUGUST 24, 2020

Learn how Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance helped cloud bookkeeper Books365 achieve double-digit growth and deliver consistent, high quality service at a fraction of the cost. The post Increase accounting & finance efficiencies with an expert outsourced team appeared first on Acquire BPO.

outsourcing 52

outsourcing Finance Accountability Personalization 52

Customer Contact Central Submitted Articles

OCTOBER 11, 2020

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Finance 276

Finance 276

Interactions

AUGUST 22, 2019

This makes customers feel in control of their finances. . Customers want to be the champion of their finances, and Conversational AI can make that dream a reality. The post Give Customers Control of their Finances with an IVA appeared first on Interactions. Give customers what they ask for, when they ask for it.

Finance 59

Finance Banking Self service Technology 59

CSM Magazine

JULY 27, 2020

This also leads us on to another potential issue, as while poor or inconsistent customer service may be one of the key reasons why banks (and similar finance institutions) lose clients, studies show that there weren’t clearly defined attempts to win back lost patrons in 56% of all instances.

Customer Service 52

Customer Service Finance CRM Upselling 52

Eptica

SEPTEMBER 4, 2019

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. Published on: September 04, 2019.

Customer Experience 62

Customer Experience Finance Customer effort Best practices 62

Callminer

FEBRUARY 7, 2018

Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue.

Best practices 207

Best practices outsourcing Finance 207

Contact Center Pipeline

NOVEMBER 10, 2022

One of the key missions of banks is to help their customers understand their finances, and the choices and the products and services available, in order to help them make the best decisions. These range from opening a savings account to seeking a mortgage or setting up a financial plan for their future. At the […].

Finance 147

Finance Banking Accountability Customer Service 147

PanTerra

APRIL 13, 2017

Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. . #6 Instant Messaging and Chat Software.

Finance 39

Finance voip Enterprise Marketing 39

SmartKarrot

MAY 19, 2023

In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies. What are conversational AI and ChatGPT?

Finance 10

Finance Chatbots Banking Customer Support 10

SmartKarrot

MAY 19, 2023

In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies. What are conversational AI and ChatGPT?

Finance 10

Finance Chatbots Banking Customer Support 10

Working Solutions

APRIL 13, 2023

What is Cloud Financial Services? Cloud financial services refers to outsourcing monetary services through cloud-based platforms run by third-party providers.

outsourcing 52

outsourcing Business Process Outsourcing Customer Care Finance 52

Contact Center Pipeline

JULY 15, 2020

The impact of the coronavirus pandemic has been multilayered, creating widespread fear and stress over health and safety, income, finances, child care, elder care and the economy. In just a matter of weeks, lifestyles were dramatically altered, businesses shuttered and global markets tanked.

Contact Center 254

Contact Center Finance Marketing Call Center 254

ShepHyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing .

Customer Experience 397

Customer Experience Management Finance Banking 397

Helpware

AUGUST 25, 2022

Today's financial industry is in the midst of a massive shift as consumers turn to the fintech sector for personalized finances without traditional fees. Without question, the tech industry has an unprecedented opportunity to revolutionize the world of finance. growth rate of 25%.

Customer Support 81

Customer Support Finance Personalization Marketing 81

Infinity

MARCH 27, 2018

As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers.

Finance 40

Finance Banking Marketing Best practices 40

Working Solutions

MAY 23, 2019

Of course, business process outsourcing (BPO) is already a well-known quantity in the world of finance. […].

Customer Care 40

Customer Care outsourcing Finance Business Process Outsourcing 40

ShepHyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. Jafar Sadhik is a passionate digital marketer possessing 6+ years of writing experience and sound knowledge in the fields like SaaS tools, data management, finance management, etc. .

Customer Experience 411

Customer Experience Customer advocacy Technical Support SaaS 411

CSM Magazine

APRIL 25, 2023

Financing Equipment Upgrades: Making It Happen Upgrading your equipment is a daunting financial undertaking, especially for small businesses. However, there are several options available to help you finance these improvements, making equipment financing ideal for small businesses.

Finance 52

Finance Government Wait times Personalization 52

Transparent BPO

MARCH 10, 2023

How One Recent Article Inspired us to Speak Up and Spark Change in the Industry By Heather Sandusky, VP of Training; Marilyn Soares, VP of Client Services; Natalie Dickey, VP of Finance The President of the Global Services Association of Jamaica, Anand Biradar, is of the belief that over the next five to ten years, […] The post <strong>More (..)

Finance 71

Finance Business Process Outsourcing Contact Center outsourcing 71

CSM Magazine

MAY 19, 2023

The peer-to-peer lending industry has grown tremendously over the years, thanks to the innovative approach to financing it brings to borrowers and investors alike. This type of lending has many advantages, including lower interest rates, diversified investment options, and greater control over one’s finances.

Customer Service 52

Customer Service Finance Customer Support Feedback 52

kommunicate

DECEMBER 15, 2022

Last Updated on December 15, 2022 The Digital Disruption in Medicine: The digital disruption is everywhere, from banking to education, finance and manufacturing. It is touching all the aspects of our lives and making life easier for people across the globe.

Chatbots 82

Chatbots Finance Banking Education 82

Beyond Philosophy

FEBRUARY 6, 2021

earned her doctorate at Harvard Business School, and now works in behavioral finance for a national investment firm. In this episode of The Intuitive Customer, we discuss with two behavioral scientists their job descriptions, what they actually do, and what they wish people knew about what they do. Anne Wilson, Ph.D., Lauren Cheatham, Ph.D.,

Customer Experience 482

Customer Experience Consulting Consulting Finance 482