TradeFree™ Trade Finance

Concentrix

Enables commercial banks to offer a web-based interface to initiate trade finance transactions online. The post TradeFree™ Trade Finance appeared first on Concentrix. Fact Sheets Resources Fact Sheet

Customer Success & Finance: Get Aligned!

ChurnZero

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. The post Customer Success & Finance: Get Aligned!

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How Improving Customer Service in Finance Can Benefit Your Business

Working Solutions

Call Center Outsourcing customer service in financeBusinesses today are focusing more on offering a great customer experience (CX) than ever before. And with good reason: According to Bain & Company, companies that excel at offering a great customer experience can expect to grow their revenues as much as 8% above their market. Yet this focus on the customer experience too often […].

HITRUST: Healthcare and Finance’s Secret Connection

Revation Systems

HITRUST certification plays a significant role in helping to resolve the challenges healthcare and finance face as a result of these strict regulations, which is why organizations are seeking technology vendors that are HITRUST-certified and can safeguard customer information.

Wir gratulieren!! Aspect Kunde Hoist Finance gewinnt ECCCSA Silver Award

Aspect

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen.

HITRUST: Healthcare & Finance’s Secret Connection

Revation Systems

HITRUST certification plays a significant role in helping to resolve the challenges healthcare and finance face as a result of these strict regulations, which is why organizations are seeking technology vendors that are HITRUST-certified and can safeguard customer information.

Give Customers Control of their Finances with an IVA

Interactions

This makes customers feel in control of their finances. . Customers want to be the champion of their finances, and Conversational AI can make that dream a reality. The post Give Customers Control of their Finances with an IVA appeared first on Interactions.

Finances Online Adds PanTerra CloudUC

PanTerra

Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. PanTerra on Finance Online, visit our review page on their platform PanTerra Networks, the leading provider of unified cloud services for mid-market enterprises, today announced it has been added to.

Teleopti AB wins WFM bid for Billions Finance

teleopti

Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.

How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience

Eptica

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience.

The core strategies of curating winning customer journeys in finance

Infinity

As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers.

A No-Fuss Approach For Engaging Finance Advocates

Influitive

Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. The secrets to engaging finance advocates.

Finance BPO: Why Outsourced Customer Care Is a Key Part of Cloud Financial Services

Working Solutions

Of course, business process outsourcing (BPO) is already a well-known quantity in the world of finance. […]. Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing demand from customers for convenience and efficiency, the financial industry—like so many others—is now turning to on-demand contact center service providers to meet its customer care needs.

Voice Biometrics In The Finance Industry

Salmat

For those operating in the financial services industry, security and detecting fraud will always be of paramount importance. The challenge is how to protect the bank and the customers’ personal and financial access while also creating a positive customer experience with short call times and without the sometimes annoying security questions says Brett Feldon, CTO of Speech Solutions at Salmat

Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance

Serenova

Finance industry is ‘one court case away’ from CMC onslaught

Quadient

Editor's note - This article was previously published in Intelligent CIO on March 7, 2019 by Alix Pressley

Tech Stack for Financial Services – The Ultimate Guide [2020]

JustCall

You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization. Finance Management.

The Call Center Can Be a Thin Line Between Love and Hate

Callminer

Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights.

Teleopti in strategic partnership with Yucheng Technologies for WFM-solutions in the Chinese Finance Market

teleopti

Teleopti AB and Yucheng Technologies have singed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China

Bank of Communications - Teleopti’s First Customer on the Chinese Finance Market

teleopti

Teleopti, a global provider of Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months

The 6 Customer Experience Rules Banking Leaders Follow… That Any Business Can Learn From

McorpCX

Customer Experience customer experience strategy CX leaders CX Banking customer experience analytics customer experience tracking measure customer experience Business Strategy Experience Strategy Customer expectation Business Success finance banking rules

CX Secrets: Not measuring CX is like not counting your money

PeopleMetrics

Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. Would you operate your business without a Finance department? Customer Experience CX Secrets Finance

The Score: Good Customer Service 1 Technology 0

Aspect

Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance?

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT

Financial Industry Compliance Requirements: Scaling for Digital Communications

Noble Systems

Compliance Fintech Omnichannel AI ANALYTICS ARTIFICIAL INTELLIGENCE COMPLIANCE FINANCE FINANCIAL SERVICES FINTECH INTERACTION MONITORING OMNICHANNEL REGULATIONFinancial customers vastly prefer omnichannel communications.

Cost Cutting in the Call Center Kills Customer Experience

Win the Customer

Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.

Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers

Influitive

It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.

Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers

Influitive

It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.

GetFeedback’s Salesforce Integration gave Vena Solutions the Bigger Picture

GetFeedback

Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine. Customer Stories

WHAT MAKES VOIANCE STAND OUT (AND HOW THAT BENEFITS YOUR BUSINESS)

Voiance

Best Practices The More You Know Interpretation Language Services privacy security reliability Voiance finance GDPRService providers are legally obligated to protect their clients’ data.

ARE YOU GETTING YOUR MONEY'S WORTH WITH YOUR LANGUAGE SERVICES PROVIDER?

Voiance

Average Handle Time Competitive Advantage finance billing cost savings reportsThere are third-party expenses for running any business, such as telecom, electricity, and language services.

7 Advanced Features to Specify in a Pricing-and-Quoting Solution

Cincom

Buyer Experience Product Configuration Quotes/Proposals Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance Guided Selling IT Management Price Management/Optimization Product Management

Mitigating Financial Risk within Product Management

Cincom

Product Configuration Advanced Manufacturing CPQ/Configure-Price-Quote Customer Relationship Management/CRM Finance Product Management Risk ManagementManufacturers face some financial risk with every product decision they make.

Six Ways to Mitigate Digital Transformation Risk

Cincom

Digital Transformation Cloud/Web-Based Software Finance IT Management Risk Management Sales Operations

Australian Banking and Financial Institutions Need a Seismic Shift in Culture

Noble Systems

Gamification 101 APAC AUSTRALIA BANKING CALL CENTRE CES CONTACT CENTRE CULTURE CUSTOMER EFFORT SCORE CUSTOMER-CENTRIC EMPLOYEES FINANCE GAMIFICATION NET PROMOTER SCORE NPS REWARDS

Mitigating Manufacturing Risk in the Sales Process

Cincom

Buyer Experience Sales Performance Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance IT Management Risk Management Sales Management Sales Operations

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