Cisco - Contact Center

AUGUST 15, 2023

This blog was prepared with deep thanks to Cisco employee volunteer Haitham Al-Shabibi. Climate change is an issue we can’t solve alone, yet it seems like very few of those working to solve it have a… Read more on Cisco Blogs

Finance 78

Finance 78

Win the Customer

JULY 11, 2023

Enhancing Personal Finance Management Beyond transactional convenience, fintech and digital banking have transformed the way individuals manage their finances. Personal finance apps and platforms offer a comprehensive view of one’s financial health, allowing users to track expenses, set budgets, and even invest intelligently.

Finance 52

Finance Banking Technology Enterprise 52

Concentrix

APRIL 7, 2020

Enables commercial banks to offer a web-based interface to initiate trade finance transactions online. The post TradeFree™ Trade Finance appeared first on Concentrix.

Finance 62

Finance Banking 62

CSM Magazine

NOVEMBER 30, 2020

Ways in which AI supports finance are countless, however, we will discuss only some most important ones. Time is of the essence in the world of finance. By streamlining various processes, artificial intelligence is transforming how individuals and companies interact with their finances. Managing risk.

Finance 72

Finance Banking Chatbots Call Center 72

Hodusoft

FEBRUARY 1, 2023

What to look for in a business phone system for banking and finance? What to look for in a Business Phone System for Banking and Finance? Scalability: A VoIP phone system eases scalability for banking and finance businesses. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Banking voip Analytics 52

CSM Magazine

OCTOBER 16, 2023

In the finance industry, customer service is fundamental to lasting, positive relationships. How has customer service evolved in the finance industry over the past few years, and what role has Capital on Tap played in shaping this evolution? “At Building trust is crucial in finance. The finance industry can be competitive.

Customer Service 52

Customer Service Finance Feedback Customer Experience 52

Cincom

SEPTEMBER 21, 2020

Chief Financial Officers (CFOs) and finance departments in general are critical to the success of almost any digital transformation project. Finance is going to have to be “convinced” that the dollars spent are going to be recouped in the form of a better, faster, less-costly operation. ERP and Digital Transformation.

Finance 59

Finance Enterprise Analytics Technology 59

TeleDirect

FEBRUARY 24, 2021

At TeleDirect, we know the importance of answering every call that comes into your healthcare or finance services office. Healthcare and finance offices can improve their overall efficiency by working with a call center. We asked industry experts for their best advice on why you should work with a call center.

Call Center 118

Call Center Healthcare Finance outsourcing 118

LiveVox

JULY 11, 2022

The post Top 3 CX Trends for 2022 & 2023: Finance and Banking appeared first on Livevox. Discover the tops 3 trends driving change in financial services contact centers.

Finance 52

Finance Banking Contact Center Customer Experience 52

TMP Direct

JUNE 16, 2021

Potentially, lower-income households could be more likely to seek short-term loans to plug gaps in their finances. Both individuals and businesses need the ability to open and manage their finances from a distance. What can we expect from consumer spending and saving habits going forward? In 2020, consumer credit took a plunge.

Finance 52

Finance Banking Self service Technology 52

Education Services Group

FEBRUARY 2, 2022

As Customer Success organizations continue to gain attention and recognition for growing revenue , it is increasingly critical that we reach out to our hardworking peers in Finance to join forces more often. We’re going to ask Finance to be our Valentine. Finance benefits too, of course. When CS succeeds, Finance succeeds.

Finance 52

Finance Metrics Customer Experience Customer retention 52

Acquire BPO

AUGUST 24, 2020

Assess your Finance department's pain points, build a team of finance professionals and re-engineer processes with Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance. The post Accounting & Finance practice management expertise appeared first on Acquire BPO. Get this brochure. First name.

Finance 52

Finance Accountability Management Engineering 52

LiveVox

AUGUST 10, 2021

The post Amid the Pandemic, New Credit America Brought a Human Touch to Personal Finance. Understanding their consumers might be facing additional hardships because of COVID-19, the company shifted all of its […]. Here’s How They Did It. appeared first on Livevox.

Finance 98

Finance Personalization 98

Aspect

DECEMBER 3, 2018

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen. The post Wir gratulieren!!

Finance 77

Finance Contact Center Contact center software Customer Service 77

Waterfield Technologies

JANUARY 28, 2021

Vladimir Babiuc appointed VP of Finance and Accounting Tulsa, Oklahoma – January 28, 2021 – Waterfield Technologies, a global leader in customer experience solutions, today announced the addition of Vladimir Babiuc […].

Finance 52

Finance Accountability Technology Customer Experience 52

Global Speech Networks

JANUARY 11, 2022

Customer experience is critical in every industry, but never more crucially than in the finance sector. Fully integrated customer experience for finance. As a result, fast and accurate responses are the epitome of a successful customer experience in finance. This can be challenging. Of course, that’s often easier said than done.

Customer Experience 52

Customer Experience Finance Cloud contact Technology 52

GetFeedback

FEBRUARY 4, 2021

Recommendations for getting finance alignment and support to meet your CX goals in 2021.

Finance 78

Finance 78

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. Q: What do you do if CS and finance come to the table and have different numbers? So, it really does run the gamete.

Finance 61

Finance SaaS Customer retention Surveys 61

Ameyo

MAY 6, 2020

After the supreme court discontinued the e-KYC, it became difficult for the industry to target people in remote locations … Ameyo Launches Video KYC Engagement Platform for Banking and Finance Read More » The post Ameyo Launches Video KYC Engagement Platform for Banking and Finance appeared first on Ameyo.

Finance 52

Finance Banking 52

Concentrix

AUGUST 28, 2023

Explore transformative generative AI use cases in financial services. Discover AI-driven solutions for innovative financial advancements.

Finance 62

Finance Banking 62

Callminer

JUNE 27, 2021

Read more about the successes of African Bank, British Gas and Hoist Finance UK. During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners.

Finance 324

Finance Banking 324

LiveVox

JULY 23, 2020

The post Lending Support During COVID-19: How New Credit America Brought a Human Touch to Personal Finance appeared first on Livevox.

Finance 86

Finance Personalization Contact Center 86

teleopti

OCTOBER 9, 2018

Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.

Finance 63

Finance Customer Service Marketing Management 63

Tenfold - Contact Center Blog

JUNE 22, 2018

The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. It’s actually self-service.

Finance 64

Finance Banking Technology Chatbots 64

Acquire BPO

AUGUST 24, 2020

Learn how Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance helped cloud bookkeeper Books365 achieve double-digit growth and deliver consistent, high quality service at a fraction of the cost. The post Increase accounting & finance efficiencies with an expert outsourced team appeared first on Acquire BPO.

outsourcing 52

outsourcing Finance Accountability Personalization 52

Interactions

AUGUST 22, 2019

This makes customers feel in control of their finances. . Customers want to be the champion of their finances, and Conversational AI can make that dream a reality. The post Give Customers Control of their Finances with an IVA appeared first on Interactions. Give customers what they ask for, when they ask for it.

Finance 59

Finance Banking Self service Technology 59

Beyond Philosophy

NOVEMBER 25, 2023

13:21 Ryan explains that first-ordered thinking might be getting in the way of your efforts to help other departments see the effects of their actions on the experience and what you can do about it. 18:40 We discuss the ways that finance is essential to the experience, and, spoiler alert, it has to do with $$$$.

Customer centricity 195

Customer centricity Customer Experience Finance Technology 195

Customer Contact Central Submitted Articles

OCTOBER 11, 2020

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Finance 251

Finance 251

CSM Magazine

JULY 27, 2020

This also leads us on to another potential issue, as while poor or inconsistent customer service may be one of the key reasons why banks (and similar finance institutions) lose clients, studies show that there weren’t clearly defined attempts to win back lost patrons in 56% of all instances.

Customer Service 52

Customer Service Finance CRM Upselling 52

Eptica

SEPTEMBER 4, 2019

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. Published on: September 04, 2019.

Customer Experience 62

Customer Experience Finance Customer effort Best practices 62

Callminer

FEBRUARY 7, 2018

Read the Santander Case Study, see how they leverage the CallMiner Eureka platform to stay compliant while maximizing revenue.

Best practices 207

Best practices outsourcing Finance 207

PanTerra

APRIL 13, 2017

Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. . #6 Instant Messaging and Chat Software.

Finance 39

Finance voip Enterprise Marketing 39

Contact Center Pipeline

NOVEMBER 10, 2022

One of the key missions of banks is to help their customers understand their finances, and the choices and the products and services available, in order to help them make the best decisions. These range from opening a savings account to seeking a mortgage or setting up a financial plan for their future. At the […].

Finance 147

Finance Banking Accountability Customer Service 147

SmartKarrot

SEPTEMBER 11, 2023

However, there is one more thing that is non-negotiable for a thriving organization, and that is having your finances in order. A business Finance Playbook is the exact answer to this need, as it can help you define, organize, and execute financial workflows with ease. What is a Finance Playbook?

Finance 10

Finance SaaS Management Best practices 10

Contact Center Pipeline

JULY 15, 2020

The impact of the coronavirus pandemic has been multilayered, creating widespread fear and stress over health and safety, income, finances, child care, elder care and the economy. In just a matter of weeks, lifestyles were dramatically altered, businesses shuttered and global markets tanked.

Contact Center 254

Contact Center Finance Marketing Call Center 254

Cisco - Contact Center

AUGUST 3, 2023

Seriously, can’t Joe in finance resist clicking on that sketchy a… Read more on Cisco Blogs Introduction In today’s ever-changing digital landscape, there is a pervasive threat that continues to grow: phishing attacks.

Finance 98

Finance 98

Cisco - Contact Center

JUNE 20, 2023

Today’s consumers expect connected and personalized interactions as standard, and the best finance firms can do this while retaining customer loyalty. In order to achieve positive outcomes during the … Read more on Cisco Blogs

Finance 98

Finance Management Personalization 98