Getting Finance Behind Your Digital Transformation Project

Cincom

Chief Financial Officers (CFOs) and finance departments in general are critical to the success of almost any digital transformation project. Finance is going to have to be “convinced” that the dollars spent are going to be recouped in the form of a better, faster, less-costly operation.

TradeFree™ Trade Finance

Concentrix

Enables commercial banks to offer a web-based interface to initiate trade finance transactions online. The post TradeFree™ Trade Finance appeared first on Concentrix. Fact Sheets Resources Fact Sheet

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Customer Success & Finance: Get Aligned!

ChurnZero

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. The post Customer Success & Finance: Get Aligned!

How Improving Customer Service in Finance Can Benefit Your Business

Working Solutions

Call Center Outsourcing customer service in financeBusinesses today are focusing more on offering a great customer experience (CX) than ever before. And with good reason: According to Bain & Company, companies that excel at offering a great customer experience can expect to grow their revenues as much as 8% above their market. Yet this focus on the customer experience too often […].

Lending Support During COVID-19: How New Credit America Brought a Human Touch to Personal Finance

LiveVox

The post Lending Support During COVID-19: How New Credit America Brought a Human Touch to Personal Finance appeared first on Livevox. Even in the most challenging times companies can make life easier for their customers.

Ameyo Launches Video KYC Engagement Platform for Banking and Finance

Ameyo

After the supreme court discontinued the e-KYC, it became difficult for the industry to target people in remote locations … Ameyo Launches Video KYC Engagement Platform for Banking and Finance Read More » The post Ameyo Launches Video KYC Engagement Platform for Banking and Finance appeared first on Ameyo. How are you keeping up with the background verification and customer onboarding process in the lockdown period?

Wir gratulieren!! Aspect Kunde Hoist Finance gewinnt ECCCSA Silver Award

Aspect

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen.

Give Customers Control of their Finances with an IVA

Interactions

This makes customers feel in control of their finances. . Customers want to be the champion of their finances, and Conversational AI can make that dream a reality. The post Give Customers Control of their Finances with an IVA appeared first on Interactions. ATMs were invented in the 1960s, and they transformed the way that customers interacted with their bank.

Finances Online Adds PanTerra CloudUC

PanTerra

Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. PanTerra on Finance Online, visit our review page on their platform PanTerra Networks, the leading provider of unified cloud services for mid-market enterprises, today announced it has been added to.

Digital Trends and Technologies Transforming CX in Banking and Finance

Tenfold - Contact Center Blog

The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. The first point of customer service contact for most finance consumers is not social media, the phone, or email. The financial services sector is in for a challenge.

Teleopti AB wins WFM bid for Billions Finance

teleopti

Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.

HITRUST: Healthcare and Finance’s Secret Connection

Revation Systems

HITRUST certification plays a significant role in helping to resolve the challenges healthcare and finance face as a result of these strict regulations, which is why organizations are seeking technology vendors that are HITRUST-certified and can safeguard customer information. The post HITRUST: Healthcare and Finance’s Secret Connection appeared first on Revation Systems.

HITRUST: Healthcare & Finance’s Secret Connection

Revation Systems

HITRUST certification plays a significant role in helping to resolve the challenges healthcare and finance face as a result of these strict regulations, which is why organizations are seeking technology vendors that are HITRUST-certified and can safeguard customer information. Advancements in technology have created a higher degree of convenience in communicating — from personal relationships with loved ones to contacting customer service at a business.

Gone Virtual: Recap of the CETX Conference

Callminer

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date.

The core strategies of curating winning customer journeys in finance

Infinity

As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers.

How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience

Eptica

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. This lack of “why” insights that can be used to drive constant improvements was one of the main challenges faced by Crédit Agricole Consumer Finance (CA CF), a major player in the consumer credit market which operates in 17 countries in Europe, as well as in China and Morocco.

A No-Fuss Approach For Engaging Finance Advocates

Influitive

Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. In this new post in our multi-part series on how to communicate with pros from different industries, we’ll reveal how you can turn finance professionals into loyal advocates for your brand. The secrets to engaging finance advocates.

Voice Biometrics In The Finance Industry

Salmat

For those operating in the financial services industry, security and detecting fraud will always be of paramount importance. The challenge is how to protect the bank and the customers’ personal and financial access while also creating a positive customer experience with short call times and without the sometimes annoying security questions says Brett Feldon, CTO of Speech Solutions at Salmat

Finance BPO: Why Outsourced Customer Care Is a Key Part of Cloud Financial Services

Working Solutions

Of course, business process outsourcing (BPO) is already a well-known quantity in the world of finance. […]. Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing demand from customers for convenience and efficiency, the financial industry—like so many others—is now turning to on-demand contact center service providers to meet its customer care needs.

Finance industry is ‘one court case away’ from CMC onslaught

Quadient

Editor's note - This article was previously published in Intelligent CIO on March 7, 2019 by Alix Pressley

Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance

Serenova

Tech Stack for Financial Services – The Ultimate Guide [2020]

JustCall

You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization. The finance industry has a plethora of functions when it comes to accounting. Finance Management. Replacing it with a technological tool shall fulfill all finance-related functions at double pace and with half the humane interaction.

Teleopti in strategic partnership with Yucheng Technologies for WFM-solutions in the Chinese Finance Market

teleopti

Teleopti AB and Yucheng Technologies have singed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China

Bank of Communications - Teleopti’s First Customer on the Chinese Finance Market

teleopti

Teleopti, a global provider of Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months

The Call Center Can Be a Thin Line Between Love and Hate

Callminer

Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights. The research by the UK’s Competition and Markets Authority (CMA) into the customer service rankings of 16 UK banks shows a whopping 36% difference between the highest and lowest scoring banks.

The 6 Customer Experience Rules Banking Leaders Follow… That Any Business Can Learn From

McorpCX

Customer Experience customer experience strategy CX leaders CX Banking customer experience analytics customer experience tracking measure customer experience Business Strategy Experience Strategy Customer expectation Business Success finance banking rules

Financial Industry Compliance Requirements: Scaling for Digital Communications

Noble Systems

Compliance Fintech Omnichannel AI ANALYTICS ARTIFICIAL INTELLIGENCE COMPLIANCE FINANCE FINANCIAL SERVICES FINTECH INTERACTION MONITORING OMNICHANNEL REGULATIONFinancial customers vastly prefer omnichannel communications.

Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers

Influitive

It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.

Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers

Influitive

It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.

CX Secrets: Not measuring CX is like not counting your money

PeopleMetrics

Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. Would you operate your business without a Finance department? When companies don't have a customer experience measurement program in place, to me it’s analogous of not having a Finance department. If you have a Finance department, that’s great - I would never recommend eliminating it.

Cost Cutting in the Call Center Kills Customer Experience

Win the Customer

Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENTIn the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores how banks and other financial institutions are using “Fintech” – the commonly used nickname for financial technology.

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENTIn the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores how banks and other financial institutions are using “Fintech” – the commonly used nickname for financial technology.

The Score: Good Customer Service 1 Technology 0

Aspect

Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance? An SMS conversation with a live agent or chat bot won’t cut it, web chat will require too much back and forth typing; and email—well, really?!

WHAT MAKES VOIANCE STAND OUT (AND HOW THAT BENEFITS YOUR BUSINESS)

Voiance

Best Practices The More You Know Interpretation Language Services privacy security reliability Voiance finance GDPRService providers are legally obligated to protect their clients’ data.

ARE YOU GETTING YOUR MONEY'S WORTH WITH YOUR LANGUAGE SERVICES PROVIDER?

Voiance

Average Handle Time Competitive Advantage finance billing cost savings reportsThere are third-party expenses for running any business, such as telecom, electricity, and language services.

Mitigating Financial Risk within Product Management

Cincom

Product Configuration Advanced Manufacturing CPQ/Configure-Price-Quote Customer Relationship Management/CRM Finance Product Management Risk ManagementManufacturers face some financial risk with every product decision they make.

Six Ways to Mitigate Digital Transformation Risk

Cincom

Digital Transformation Cloud/Web-Based Software Finance IT Management Risk Management Sales Operations

Australian Banking and Financial Institutions Need a Seismic Shift in Culture

Noble Systems

Gamification 101 APAC AUSTRALIA BANKING CALL CENTRE CES CONTACT CENTRE CULTURE CUSTOMER EFFORT SCORE CUSTOMER-CENTRIC EMPLOYEES FINANCE GAMIFICATION NET PROMOTER SCORE NPS REWARDS

Mitigating Manufacturing Risk in the Sales Process

Cincom

Buyer Experience Sales Performance Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance IT Management Risk Management Sales Management Sales Operations

Sales 52