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Finance Related Topics 
TMP Direct
JUNE 16, 2021
Potentially, lower-income households could be more likely to seek short-term loans to plug gaps in their finances. Both individuals and businesses need the ability to open and manage their finances from a distance.
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CSM Magazine
NOVEMBER 30, 2020
Ways in which AI supports finance are countless, however, we will discuss only some most important ones. Time is of the essence in the world of finance. By streamlining various processes, artificial intelligence is transforming how individuals and companies interact with their finances.
Concentrix
APRIL 7, 2020
Enables commercial banks to offer a web-based interface to initiate trade finance transactions online. The post TradeFree™ Trade Finance appeared first on Concentrix. Fact Sheets Resources Fact Sheet
Acquire BPO
AUGUST 24, 2020
Assess your Finance department's pain points, build a team of finance professionals and re-engineer processes with Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance. Archives.
Cincom
SEPTEMBER 21, 2020
Chief Financial Officers (CFOs) and finance departments in general are critical to the success of almost any digital transformation project. Finance is going to have to be “convinced” that the dollars spent are going to be recouped in the form of a better, faster, less-costly operation.
Education Services Group
FEBRUARY 2, 2022
As Customer Success organizations continue to gain attention and recognition for growing revenue , it is increasingly critical that we reach out to our hardworking peers in Finance to join forces more often. We’re going to ask Finance to be our Valentine.
CSM Magazine
MAY 6, 2022
Car pooling is not a new concept, but it’s one which is gaining increased traction right now for a number of reasons. People are cottoning onto the ecological and economical advantages that come with sharing rides with others, rather than driving solo.
LiveVox
AUGUST 10, 2021
The post Amid the Pandemic, New Credit America Brought a Human Touch to Personal Finance.
GetFeedback
FEBRUARY 4, 2021
Recommendations for getting finance alignment and support to meet your CX goals in 2021. Articles
Working Solutions
JUNE 25, 2019
Call Center Outsourcing customer service in financeBusinesses today are focusing more on offering a great customer experience (CX) than ever before. And with good reason: According to Bain & Company, companies that excel at offering a great customer experience can expect to grow their revenues as much as 8% above their market. Yet this focus on the customer experience too often […].
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LiveVox
JULY 23, 2020
The post Lending Support During COVID-19: How New Credit America Brought a Human Touch to Personal Finance appeared first on Livevox. Even in the most challenging times companies can make life easier for their customers.
Aspect
DECEMBER 3, 2018
Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen. Hoist Finance setzt die gesamte Palette der Aspect Lösungen bereits seit einigen Jahren erfolgreich an seinen Standorten in Deutschland, Frankreich und England ein.
Ameyo
MAY 6, 2020
How are you keeping up with the background verification and customer onboarding process in the lockdown period? With Aadhar becoming the source of identification in India, the reality for NBFCs, Fintechs, and Mobile Wallets have changed.
Revation Systems
SEPTEMBER 3, 2019
HITRUST certification plays a significant role in helping to resolve the challenges healthcare and finance face as a result of these strict regulations, which is why organizations are seeking technology vendors that are HITRUST-certified and can safeguard customer information. The post HITRUST: Healthcare and Finance’s Secret Connection appeared first on Revation Systems.
ChurnZero
AUGUST 24, 2018
This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. Q: What do you do if CS and finance come to the table and have different numbers? From my experience, Finance is really good at making sure everything balances out. The post Customer Success & Finance: Get Aligned!
Revation Systems
SEPTEMBER 3, 2019
HITRUST certification plays a significant role in helping to resolve the challenges healthcare and finance face as a result of these strict regulations, which is why organizations are seeking technology vendors that are HITRUST-certified and can safeguard customer information. Advancements in technology have created a higher degree of convenience in communicating — from personal relationships with loved ones to contacting customer service at a business.
Acquire BPO
AUGUST 24, 2020
Learn how Acquire BPO's dedicated Centre of Excellence (CoE) in Accounting & Finance helped cloud bookkeeper Books365 achieve double-digit growth and deliver consistent, high quality service at a fraction of the cost. Archives.
Waterfield Technologies
JANUARY 28, 2021
Vladimir Babiuc appointed VP of Finance and Accounting Tulsa, Oklahoma – January 28, 2021 – Waterfield Technologies, a global leader in customer experience solutions, today announced the addition of Vladimir Babiuc […].
CSM Magazine
JULY 27, 2020
This also leads us on to another potential issue, as while poor or inconsistent customer service may be one of the key reasons why banks (and similar finance institutions) lose clients, studies show that there weren’t clearly defined attempts to win back lost patrons in 56% of all instances.
PanTerra
APRIL 13, 2017
Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. PanTerra on Finance Online, visit our review page on their platform PanTerra Networks, the leading provider of unified cloud services for mid-market enterprises, today announced it has been added to.
Tenfold - Contact Center Blog
JUNE 22, 2018
The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. The first point of customer service contact for most finance consumers is not social media, the phone, or email. The financial services sector is in for a challenge.
teleopti
OCTOBER 9, 2018
Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges. In December, 2014, Teleopti won the bid to provide a workforce management (WFM) solution for the rapidly growing firm, in dire need of top-notch WFM automation
Interactions
AUGUST 22, 2019
This makes customers feel in control of their finances. . Customers want to be the champion of their finances, and Conversational AI can make that dream a reality. The post Give Customers Control of their Finances with an IVA appeared first on Interactions. ATMs were invented in the 1960s, and they transformed the way that customers interacted with their bank.
Influitive
MAY 19, 2016
Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. In this new post in our multi-part series on how to communicate with pros from different industries, we’ll reveal how you can turn finance professionals into loyal advocates for your brand. The secrets to engaging finance advocates.
Quadient
MARCH 7, 2019
Editor's note - This article was previously published in Intelligent CIO on March 7, 2019 by Alix Pressley
Infinity
MARCH 27, 2018
As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers. We heard how some of the leading brands in finance are working towards this goal, here are some of the highlights they were keen to share.
Salmat
OCTOBER 9, 2018
For those operating in the financial services industry, security and detecting fraud will always be of paramount importance. The challenge is how to protect the bank and the customers’ personal and financial access while also creating a positive customer experience with short call times and without the sometimes annoying security questions says Brett Feldon, CTO of Speech Solutions at Salmat
Working Solutions
MAY 23, 2019
Of course, business process outsourcing (BPO) is already a well-known quantity in the world of finance. […]. Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing demand from customers for convenience and efficiency, the financial industry—like so many others—is now turning to on-demand contact center service providers to meet its customer care needs.
Uniphore
JANUARY 31, 2022
To view it please enter your password below: Password: The post Protected: Finance CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected. Blogs
Eptica
SEPTEMBER 4, 2019
Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. This lack of “why” insights that can be used to drive constant improvements was one of the main challenges faced by Crédit Agricole Consumer Finance (CA CF), a major player in the consumer credit market which operates in 17 countries in Europe, as well as in China and Morocco.
JustCall
FEBRUARY 25, 2020
You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization. Finance Management.
Serenova
MARCH 1, 2019
Callminer
SEPTEMBER 1, 2020
After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date.
teleopti
OCTOBER 9, 2018
Teleopti AB and Yucheng Technologies have singed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China
teleopti
OCTOBER 9, 2018
Teleopti, a global provider of Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months
Knowmax
JULY 27, 2021
Decision Trees decision trees for banking sector Decision trees in financeHow decision trees in banking make call handling easy.
Aspect
NOVEMBER 8, 2017
Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance? An SMS conversation with a live agent or chat bot won’t cut it, web chat will require too much back and forth typing; and email—well, really?!
Callminer
FEBRUARY 26, 2019
Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights. The research by the UK’s Competition and Markets Authority (CMA) into the customer service rankings of 16 UK banks shows a whopping 36% difference between the highest and lowest scoring banks.
McorpCX
FEBRUARY 11, 2020
Customer Experience customer experience strategy CX leaders CX Banking customer experience analytics customer experience tracking measure customer experience Business Strategy Experience Strategy Customer expectation Business Success finance banking rules
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