INDUSTRY INSIGHTS YOUR PEERS ARE READING
And, as a result, you may not be completely comfortable delivering high-stakes pitches to your finance team. The biggest secret I’ve learned for getting it right is to “think like a finance person.” MORE
Buyer Experience Sales Performance Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance IT Management Risk Management Sales Management Sales Operations MORE
Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges. MORE
Buyer Experience Product Configuration Quotes/Proposals Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance Guided Selling IT Management Price Management/Optimization Product Management MORE
According to the latest finance results from Maru/edr , reliability and trust remain the two main drivers behind consumer banking choices. Yet, further results published just twelve months ago indicate that the finance industry is the least trusted sector amongst UK consumers – just 45% of UK consumers trust their financial institution of choice. finance VoC MORE
Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. PanTerra on Finance Online, visit our review page on their platform PanTerra Networks, the leading provider of unified cloud services for mid-market enterprises, today announced it has been added to. MORE
An automobile finance company has a Cisco contact center environment that services millions of customers. MORE
The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. The first point of customer service contact for most finance consumers is not social media, the phone, or email. The financial services sector is in for a challenge. MORE
Average Handle Time Competitive Advantage finance billing cost savings reportsThere are third-party expenses for running any business, such as telecom, electricity, and language services. MORE
Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance? MORE
Concentrix demonstrated its innovation leadership in the banking and financial services industry (BFSI) by winning two awards for our trade finance and supply chain finance products, TradeFree™ and Factorin™. Judges just announced Concentrix among the list of winners for the Asia-Pacfic (APAC) Stevies Awards event in May. MORE
Customer Experience banking Banks cx FinanceBanks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. However, Clarabridge research has uncovered specific problems that financial institutions face in today’s business environment. MORE
Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT MORE
Less than half of finance customer asked to provide feedback. But Maru/edr insight reveals that less than half (%) of finance customers have been asked to participate in feedback by their provider in the last twelve months. MORE
Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate. MORE
Banking Frontiers Awards Concentrix for Technology Innovations Mumbai, India – Concentrix shined once again as one of the key innovation leaders in BFSI sector by bagging two Technoviti awards for our Trade Finance and Supply Chain Finance products, TradeFree™ and Factorin™. MORE
CMO Marketing Optimization Social PR, Marketing and Advertising analysis Business finance Flowcharts Management marketing Operations PRTweet. Benjamin Franklin said that failing to prepare is preparing to fail. This is especially true when business planning. MORE
Customer Feecback finance Voice of the CustomerResults taken from Maru/edr’s Financial Services Treating Customers Fairly report. Full exclusive insight available in Autumn 2018. Trust is the biggest driver of consumer decision making when it comes to financial services. Maru/edr research from just last month revealed 62% of consumers cite trust as the most important factor when considering which provider to open an account with. MORE
This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. The post Customer Success & Finance: Get Aligned! MORE
Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. Would you operate your business without a Finance department? Customer Experience CX Secrets Finance MORE
Teleopti, a global provider of Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months MORE
Teleopti AB and Yucheng Technologies have singed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China MORE
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate. MORE
Not only do you have to deliver your product or service better than any of your competitors, but to truly rise above the pack, you also have to enlist the expertise of a series of specialists—in finance, technology, human relations, communications, and […]. In any industry, running a successful business has become a fragmented, complex undertaking. MORE
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate. MORE
But while maintaining a tight grip on your finances is sensible, it’s all too easy for the quality of your service to suffer as a result. Your call center is (like most) focused on delivering great customer service while keeping your costs low. MORE
Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights. MORE
Gamification 101 APAC AUSTRALIA BANKING CALL CENTRE CES CONTACT CENTRE CULTURE CUSTOMER EFFORT SCORE CUSTOMER-CENTRIC EMPLOYEES FINANCE GAMIFICATION NET PROMOTER SCORE NPS REWARDS MORE
Customer Experience Uncategorized banking banks cx FinanceBanks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. MORE
Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen. MORE
It is relatively painless to centralize finance, billing and IT from an “emotional” perspective. Contact centers are among the fastest-growing segment in the healthcare industry. Since the 1990s, hospitals have been consolidating and forming “systems.” MORE
Best Practices The More You Know Interpretation Language Services privacy security reliability Voiance finance GDPRService providers are legally obligated to protect their clients’ data. MORE
Product Configuration Advanced Manufacturing CPQ/Configure-Price-Quote Customer Relationship Management/CRM Finance Product Management Risk ManagementManufacturers face some financial risk with every product decision they make. MORE
Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT MORE
Digital Transformation Cloud/Web-Based Software Finance IT Management Risk Management Sales Operations MORE
For those operating in the financial services industry, security and detecting fraud will always be of paramount importance. The challenge is how to protect the bank and the customers’ personal and financial access while also creating a positive customer experience with short call times and without the sometimes annoying security questions says Brett Feldon, CTO of Speech Solutions at Salmat MORE
A place to access technology that is essential to people’s everyday lives – money, finances, and identity. Customer Experience Customer Service Dr. Natalie's Blog Technology @drnatalie API Business Capital One DevExchange Community customer service finance natalie petouhoff SDK technologyTweet. Starting something new is exhilarating, daring and, at times, even daunting. People who create know this. Having an idea isn’t the hardest part. MORE
Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. The secrets to engaging finance advocates. MORE
As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers. MORE
In spite of being boring and non-core activity, handling finances and understanding cash flow is an integral part of an organization’s systematic functioning. Accounting or finance can be a complex thing as it comes with a set of rules and regulations. MORE
Finance Related Topics ChurnZero
AUGUST 24, 2018
This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. The post Customer Success & Finance: Get Aligned!
Aspect
DECEMBER 3, 2018
Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen.
teleopti
OCTOBER 9, 2018
Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.
Tenfold - Contact Center Blog
JUNE 22, 2018
The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. The first point of customer service contact for most finance consumers is not social media, the phone, or email. The financial services sector is in for a challenge.
Influitive
MAY 19, 2016
Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. The secrets to engaging finance advocates.
Serenova
MARCH 1, 2019
And, as a result, you may not be completely comfortable delivering high-stakes pitches to your finance team. The biggest secret I’ve learned for getting it right is to “think like a finance person.”
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Infinity
MARCH 27, 2018
As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers.
Salmat
OCTOBER 9, 2018
For those operating in the financial services industry, security and detecting fraud will always be of paramount importance. The challenge is how to protect the bank and the customers’ personal and financial access while also creating a positive customer experience with short call times and without the sometimes annoying security questions says Brett Feldon, CTO of Speech Solutions at Salmat
Quadient
MARCH 7, 2019
Editor's note - This article was previously published in Intelligent CIO on March 7, 2019 by Alix Pressley
Callminer
FEBRUARY 26, 2019
Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights.
teleopti
OCTOBER 9, 2018
Teleopti AB and Yucheng Technologies have singed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China
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|
teleopti
OCTOBER 9, 2018
Teleopti, a global provider of Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months
Win the Customer
FEBRUARY 24, 2015
Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.
Voiance
SEPTEMBER 19, 2018
Best Practices The More You Know Interpretation Language Services privacy security reliability Voiance finance GDPRService providers are legally obligated to protect their clients’ data.
Noble Systems
JANUARY 27, 2019
Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT
Voiance
NOVEMBER 16, 2018
Average Handle Time Competitive Advantage finance billing cost savings reportsThere are third-party expenses for running any business, such as telecom, electricity, and language services.
Aspect
NOVEMBER 8, 2017
Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance?
Cincom
MARCH 20, 2019
Buyer Experience Product Configuration Quotes/Proposals Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance Guided Selling IT Management Price Management/Optimization Product Management
Noble Systems
JANUARY 27, 2019
Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT
PeopleMetrics
MARCH 1, 2018
Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. Would you operate your business without a Finance department? Customer Experience CX Secrets Finance
Cincom
NOVEMBER 1, 2018
Product Configuration Advanced Manufacturing CPQ/Configure-Price-Quote Customer Relationship Management/CRM Finance Product Management Risk ManagementManufacturers face some financial risk with every product decision they make.
Cincom
OCTOBER 17, 2018
Digital Transformation Cloud/Web-Based Software Finance IT Management Risk Management Sales Operations
Influitive
OCTOBER 12, 2018
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.
Cincom
OCTOBER 25, 2018
Buyer Experience Sales Performance Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance IT Management Risk Management Sales Management Sales Operations
Noble Systems
OCTOBER 22, 2018
Gamification 101 APAC AUSTRALIA BANKING CALL CENTRE CES CONTACT CENTRE CULTURE CUSTOMER EFFORT SCORE CUSTOMER-CENTRIC EMPLOYEES FINANCE GAMIFICATION NET PROMOTER SCORE NPS REWARDS
Influitive
OCTOBER 12, 2018
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.
Maru/EDR
FEBRUARY 6, 2019
Less than half of finance customer asked to provide feedback. But Maru/edr insight reveals that less than half (%) of finance customers have been asked to participate in feedback by their provider in the last twelve months.
Concentrix
APRIL 23, 2019
Concentrix demonstrated its innovation leadership in the banking and financial services industry (BFSI) by winning two awards for our trade finance and supply chain finance products, TradeFree™ and Factorin™. Judges just announced Concentrix among the list of winners for the Asia-Pacfic (APAC) Stevies Awards event in May.
Maru/EDR
OCTOBER 24, 2018
According to the latest finance results from Maru/edr , reliability and trust remain the two main drivers behind consumer banking choices. Yet, further results published just twelve months ago indicate that the finance industry is the least trusted sector amongst UK consumers – just 45% of UK consumers trust their financial institution of choice. finance VoC
Clarabridge
FEBRUARY 2, 2017
Customer Experience Uncategorized banking banks cx FinanceBanks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc.
Contact Center Pipeline
APRIL 10, 2019
It is relatively painless to centralize finance, billing and IT from an “emotional” perspective. Contact centers are among the fastest-growing segment in the healthcare industry. Since the 1990s, hospitals have been consolidating and forming “systems.”
Clarabridge
FEBRUARY 2, 2017
Customer Experience banking Banks cx FinanceBanks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. However, Clarabridge research has uncovered specific problems that financial institutions face in today’s business environment.
Concentrix
JANUARY 29, 2019
Banking Frontiers Awards Concentrix for Technology Innovations Mumbai, India – Concentrix shined once again as one of the key innovation leaders in BFSI sector by bagging two Technoviti awards for our Trade Finance and Supply Chain Finance products, TradeFree™ and Factorin™.
Natalie Petouhof
JUNE 15, 2016
CMO Marketing Optimization Social PR, Marketing and Advertising analysis Business finance Flowcharts Management marketing Operations PRTweet. Benjamin Franklin said that failing to prepare is preparing to fail. This is especially true when business planning.
Maru/EDR
SEPTEMBER 4, 2018
Customer Feecback finance Voice of the CustomerResults taken from Maru/edr’s Financial Services Treating Customers Fairly report. Full exclusive insight available in Autumn 2018. Trust is the biggest driver of consumer decision making when it comes to financial services. Maru/edr research from just last month revealed 62% of consumers cite trust as the most important factor when considering which provider to open an account with.
Natalie Petouhof
APRIL 7, 2016
A place to access technology that is essential to people’s everyday lives – money, finances, and identity. Customer Experience Customer Service Dr. Natalie's Blog Technology @drnatalie API Business Capital One DevExchange Community customer service finance natalie petouhoff SDK technologyTweet. Starting something new is exhilarating, daring and, at times, even daunting. People who create know this. Having an idea isn’t the hardest part.
ConvergeOne
DECEMBER 11, 2018
An automobile finance company has a Cisco contact center environment that services millions of customers.
PlayVox
JANUARY 16, 2019
But while maintaining a tight grip on your finances is sensible, it’s all too easy for the quality of your service to suffer as a result. Your call center is (like most) focused on delivering great customer service while keeping your costs low.
OctopusTech
MARCH 29, 2019
In spite of being boring and non-core activity, handling finances and understanding cash flow is an integral part of an organization’s systematic functioning. Accounting or finance can be a complex thing as it comes with a set of rules and regulations.
Working Solutions
MARCH 28, 2019
Not only do you have to deliver your product or service better than any of your competitors, but to truly rise above the pack, you also have to enlist the expertise of a series of specialists—in finance, technology, human relations, communications, and […]. In any industry, running a successful business has become a fragmented, complex undertaking.
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