52 TradeFree™ Trade Finance
Concentrix
APRIL 7, 2020
Enables commercial banks to offer a web-based interface to initiate trade finance transactions online. The post TradeFree™ Trade Finance appeared first on Concentrix. Fact Sheets Resources Fact Sheet
Finance Related Topics 
Customer Success & Finance: Get Aligned!
ChurnZero
AUGUST 24, 2018
This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. The post Customer Success & Finance: Get Aligned!
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Ameyo Launches Video KYC Engagement Platform for Banking and Finance
Ameyo
MAY 6, 2020
How are you keeping up with the background verification and customer onboarding process in the lockdown period? With Aadhar becoming the source of identification in India, the reality for NBFCs, Fintechs, and Mobile Wallets have changed.
How Improving Customer Service in Finance Can Benefit Your Business
Working Solutions
JUNE 25, 2019
Call Center Outsourcing customer service in financeBusinesses today are focusing more on offering a great customer experience (CX) than ever before. And with good reason: According to Bain & Company, companies that excel at offering a great customer experience can expect to grow their revenues as much as 8% above their market. Yet this focus on the customer experience too often […].
Digital Trends and Technologies Transforming CX in Banking and Finance
Tenfold - Contact Center Blog
JUNE 22, 2018
The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. The first point of customer service contact for most finance consumers is not social media, the phone, or email. The financial services sector is in for a challenge.
HITRUST: Healthcare and Finance’s Secret Connection
Revation Systems
SEPTEMBER 3, 2019
HITRUST certification plays a significant role in helping to resolve the challenges healthcare and finance face as a result of these strict regulations, which is why organizations are seeking technology vendors that are HITRUST-certified and can safeguard customer information.
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Wir gratulieren!! Aspect Kunde Hoist Finance gewinnt ECCCSA Silver Award
Aspect
DECEMBER 3, 2018
Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen.
Give Customers Control of their Finances with an IVA
Interactions
AUGUST 22, 2019
This makes customers feel in control of their finances. . Customers want to be the champion of their finances, and Conversational AI can make that dream a reality. The post Give Customers Control of their Finances with an IVA appeared first on Interactions.
Finances Online Adds PanTerra CloudUC
PanTerra
APRIL 13, 2017
Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. PanTerra on Finance Online, visit our review page on their platform PanTerra Networks, the leading provider of unified cloud services for mid-market enterprises, today announced it has been added to.
Teleopti AB wins WFM bid for Billions Finance
teleopti
OCTOBER 9, 2018
Lending firm Billions Finance has expanded its business, earning top-level market share. In response to the booming market, the firm has around 2,000 agents working in their customer-service organization. Continued expansion, anticipated for 2015, brings new challenges.
How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience
Eptica
SEPTEMBER 4, 2019
Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience.
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The core strategies of curating winning customer journeys in finance
Infinity
MARCH 27, 2018
As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers.
A No-Fuss Approach For Engaging Finance Advocates
Influitive
MAY 19, 2016
Those who work in finance are detail-oriented, consummate professionals. They can seem like outsiders, working a monotonous—often thankless—job, but the work that finance professionals do is critical to any business. The secrets to engaging finance advocates.
Voice Biometrics In The Finance Industry
Salmat
OCTOBER 9, 2018
For those operating in the financial services industry, security and detecting fraud will always be of paramount importance. The challenge is how to protect the bank and the customers’ personal and financial access while also creating a positive customer experience with short call times and without the sometimes annoying security questions says Brett Feldon, CTO of Speech Solutions at Salmat
Finance BPO: Why Outsourced Customer Care Is a Key Part of Cloud Financial Services
Working Solutions
MAY 23, 2019
Of course, business process outsourcing (BPO) is already a well-known quantity in the world of finance. […]. Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing demand from customers for convenience and efficiency, the financial industry—like so many others—is now turning to on-demand contact center service providers to meet its customer care needs.
Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance
Serenova
MARCH 1, 2019
Tech Stack for Financial Services – The Ultimate Guide [2020]
JustCall
FEBRUARY 25, 2020
You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization. Finance Management.
Finance industry is ‘one court case away’ from CMC onslaught
Quadient
MARCH 7, 2019
Editor's note - This article was previously published in Intelligent CIO on March 7, 2019 by Alix Pressley
The Call Center Can Be a Thin Line Between Love and Hate
Callminer
FEBRUARY 26, 2019
Call Center Best Practices Contact Center Operations Finance ukI was prompted by a BBC.com articled entitled ‘ Which banks do customers love or hate? ’ to think about the impact of a call center on the emotional divide the article highlights.
Teleopti in strategic partnership with Yucheng Technologies for WFM-solutions in the Chinese Finance Market
teleopti
OCTOBER 9, 2018
Teleopti AB and Yucheng Technologies have singed a strategic partnership agreement to jointly promote the Teleopti WFM Workforce Management solution in Beijing, China
Bank of Communications - Teleopti’s First Customer on the Chinese Finance Market
teleopti
OCTOBER 9, 2018
Teleopti, a global provider of Workforce Management (WFM) solutions for large contact centres, has received an order for their workforce management solution, Teleopti WFM, from the Bank of Communications, a leading bank in China. The leading Bank Application and System Integration provider, Yucheng Technology, is responsible for this project delivery together with Teleopti. It is estimated that the full project will be delivered in the next 2 months
The 6 Customer Experience Rules Banking Leaders Follow… That Any Business Can Learn From
McorpCX
FEBRUARY 11, 2020
Customer Experience customer experience strategy CX leaders CX Banking customer experience analytics customer experience tracking measure customer experience Business Strategy Experience Strategy Customer expectation Business Success finance banking rules
CX Secrets: Not measuring CX is like not counting your money
PeopleMetrics
MARCH 1, 2018
Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. Would you operate your business without a Finance department? Customer Experience CX Secrets Finance
Financial Industry Compliance Requirements: Scaling for Digital Communications
Noble Systems
FEBRUARY 21, 2020
Compliance Fintech Omnichannel AI ANALYTICS ARTIFICIAL INTELLIGENCE COMPLIANCE FINANCE FINANCIAL SERVICES FINTECH INTERACTION MONITORING OMNICHANNEL REGULATIONFinancial customers vastly prefer omnichannel communications.
Banking Strategies: A guide to effective fintech in 2019
Noble Systems
JANUARY 27, 2019
Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT
Banking Strategies: A guide to effective fintech in 2019
Noble Systems
JANUARY 27, 2019
Analytics Customer Experience Fintech Gamification Workforce Engagement ANALYTICS BANKING CUSTOMER EXPERIENCE CX FINANCE FINTECH GAMIFICATION WORKFORCE ENGAGEMENT WORKFORCE MANAGEMENT
Cost Cutting in the Call Center Kills Customer Experience
Win the Customer
FEBRUARY 24, 2015
Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.
The Score: Good Customer Service 1 Technology 0
Aspect
NOVEMBER 8, 2017
Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance?
Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers
Influitive
OCTOBER 12, 2018
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.
Introducing the Customer-Powered Enterprise—A New Model For Unlocking Growth Through Your Customers
Influitive
OCTOBER 12, 2018
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.
WHAT MAKES VOIANCE STAND OUT (AND HOW THAT BENEFITS YOUR BUSINESS)
Voiance
SEPTEMBER 19, 2018
Best Practices The More You Know Interpretation Language Services privacy security reliability Voiance finance GDPRService providers are legally obligated to protect their clients’ data.
ARE YOU GETTING YOUR MONEY'S WORTH WITH YOUR LANGUAGE SERVICES PROVIDER?
Voiance
NOVEMBER 16, 2018
Average Handle Time Competitive Advantage finance billing cost savings reportsThere are third-party expenses for running any business, such as telecom, electricity, and language services.
GetFeedback’s Salesforce Integration gave Vena Solutions the Bigger Picture
GetFeedback
MARCH 4, 2020
Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine. Customer Stories
7 Advanced Features to Specify in a Pricing-and-Quoting Solution
Cincom
MARCH 20, 2019
Buyer Experience Product Configuration Quotes/Proposals Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance Guided Selling IT Management Price Management/Optimization Product Management
Mitigating Financial Risk within Product Management
Cincom
NOVEMBER 1, 2018
Product Configuration Advanced Manufacturing CPQ/Configure-Price-Quote Customer Relationship Management/CRM Finance Product Management Risk ManagementManufacturers face some financial risk with every product decision they make.
Six Ways to Mitigate Digital Transformation Risk
Cincom
OCTOBER 17, 2018
Digital Transformation Cloud/Web-Based Software Finance IT Management Risk Management Sales Operations
Mitigating Manufacturing Risk in the Sales Process
Cincom
OCTOBER 25, 2018
Buyer Experience Sales Performance Advanced Manufacturing CPQ/Configure-Price-Quote Customer Experience/CX Finance IT Management Risk Management Sales Management Sales Operations
Australian Banking and Financial Institutions Need a Seismic Shift in Culture
Noble Systems
OCTOBER 22, 2018
Gamification 101 APAC AUSTRALIA BANKING CALL CENTRE CES CONTACT CENTRE CULTURE CUSTOMER EFFORT SCORE CUSTOMER-CENTRIC EMPLOYEES FINANCE GAMIFICATION NET PROMOTER SCORE NPS REWARDS
Financial services firms miss up to 17 million customer feedback opportunities every year
Maru/Matchbox
FEBRUARY 6, 2019
Less than half of finance customer asked to provide feedback. But Maru/edr insight reveals that less than half (%) of finance customers have been asked to participate in feedback by their provider in the last twelve months.
3 Statistics that Prove Banks Have a Problem
Clarabridge
FEBRUARY 2, 2017
Customer Experience Uncategorized banking banks cx FinanceBanks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc.
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