PanTerra

APRIL 13, 2017

Additionally, PanTerra has received Finances Online’s 2017 Awards for Rising Star and Great User Experience and was listed among the. Whether you’re looking for Team Collaboration, Advanced Cloud PBX or Unified Service, Finance Online gives PanTerra their seal of approval. PanTerra on Finance Online, visit our review page on their platform PanTerra Networks, the leading provider of unified cloud services for mid-market enterprises, today announced it has been added to.

Finance 35

Finance voip Enterprise Marketing 35

Aspect

NOVEMBER 8, 2017

Customer Care Customer Experience Customer Service Uncategorized customer service finance customer service financial customer service interactive voice response IVRDon’t you hate it when you have an urgent customer service matter that requires live assistance?

Technology 186

Technology Interactive Voice Response Finance Customer Service 186

Win the Customer

FEBRUARY 24, 2015

Business Call Center Customer Service Management Finances If careful consideration is not made in cost cutting, companies will end up spending less and getting less, or spending less, but costing more in other areas that have to compensate.

Call Center 87

Call Center Finance Customer Experience Management 87

Envision

OCTOBER 6, 2016

Companies looking to foster a culture of transparency and trust, however, cannot overlook the most important area of business they must be honest about: finances

Finance 84

Finance Contact Center Management 84

Beyond Philosophy

JANUARY 9, 2017

This is a step in the right direction, but it’s still the same old car dealership with opaque pricing and negotiating tactics, confusing financing options and a host of add-on fees. The customers have spoken, and they’ve had enough of car dealerships.

Sales 343

Sales Finance Accountability Consulting 343

Connecting the Dots

NOVEMBER 8, 2017

Yahoo Finance. CCMC ~. By Kathryn Kyte. The relationship between consumer and company doesn’t always run as smoothly as we’d hope.

Finance 62

Finance Customer Care Consulting Consulting 62

Connecting the Dots

NOVEMBER 8, 2017

Yahoo Finance. CCMC ~. By Kathryn Kyte. The relationship between consumer and company doesn’t always run as smoothly as we’d hope.

Finance 62

Finance Customer Care Consulting Consulting 62

inContact

APRIL 4, 2018

It enables real-time agility in Operations, empowers IT to drive innovation and ensure Finance teams better economics. Better economics for Finance. Learn more about how leaders from operations, IT and finance realized huge financial benefits moving from premise to cloud. Cloud computing is now an archaic term. Every business is moving to the cloud and it is just a matter of time before a big swap out from premise. If you think you are not going to embrace cloud, think twice.

Finance 53

Finance Contact Center Enterprise Cloud contact 53

Beyond Philosophy

JULY 24, 2017

Salespeople and finance directors and that mysterious manager in the back office must be empowered to do what it takes to make the experience terrific. So a couple of months ago, Lorraine and I headed out to our local Jeep dealership.

Finance 306

Finance Employee engagement Sales Accountability 306

OctopusTech

JANUARY 9, 2018

Insurance basically offers a protection from uncertain financial loss. This sector, to be honest, is not having its golden days recently. The shifting governmental policies and the cut-throat competition are considered to be the main reason behind it.

outsourcing 72

outsourcing Finance Business Process Outsourcing Analytics 72

Beyond Philosophy

FEBRUARY 8, 2017

Executives spend their days dealing with big-picture strategic issues, personnel management and company finances. In our customer experience consultancy, we find there’s one thing that consistently prevents companies from adopting a more customer-centric approach.

Management 332

Management Finance Consulting Consulting 332

inContact

MAY 29, 2018

It drives real time agility for operations teams, innovation for IT and better economics for your Finance teams. We are moving from a service economy to an experience economy. Today’s customers are not just looking to get the right service at the right time at the right channel.

Contact Center 82

Contact Center Finance Customer Experience Best practices 82

Beyond Philosophy

AUGUST 23, 2017

That means you should include your finance department, your legal department, and any other “back office” departments in your measurement. Many organizations measure their Customer Experience (CX) in the wrong way. Chances are, you are too. So, what is it?

Metrics 352

Metrics Finance Consulting Consulting 352

Peter Lavers

JULY 28, 2016

Too many customer profitability projects don’t engage the finance teams and accountants enough, so their outputs are viewed with suspicion and they end up back in Obstacle number 1 – only being used by one silo!

Customer centricity 130

Customer centricity Finance CRM B2B 130

Fonolo

JANUARY 31, 2018

In industries such as finance/banking, healthcare, and utilities, consumers are turning to the phone more often than the overall average—74% used the phone for finance, 73% for healthcare, and 69% for utilities…”.

Contact Center 158

Contact Center Healthcare Finance Metrics 158

Call Center Coach

MAY 25, 2017

This concept is important to personal finance and solution purchases. Rope can be used to create a lasso to help you. Or it can be used as a noose for hangings. And Lori Bocklund has seen both happen in the current Wild West of contact center technology that exists today.

Technology 194

Technology Contact Center Finance CRM 194

The Center for Client Retention

NOVEMBER 1, 2017

The customer discontent smoldered for a while, then eventually exploded, as customers began to lose confidence and look more closely into Nortel’s internal finances. Today we are excited to share with you a guest post from Jana Sedivy. When I was 14 years old, I blew up our kitchen.

Telecommunications 127

Telecommunications Finance Airlines Enterprise 127

ShepHyken

AUGUST 8, 2018

The president of a major bank looks back and says, “That’s when I knew I was good at numbers and wanted to work in finance.” Some people are just naturally good at providing great customer service. They are people pleasers. They pay attention to details.

Customer Service 90

Customer Service Finance Engineering Banking 90

Call Center Weekly

FEBRUARY 1, 2018

She is well versed in all aspects of operations management, from scheduling and finance, to production and marketing. By Linda Sydow When building high performing teams, it is important to include the members of the team in the building process.

Finance 84

Finance Coaching Feedback Personalization 84

Branch Mesenger

JULY 27, 2018

When Facebook's CFO started to talk about their finances, the stock started to tumble. percent in May, the smallest year-over-year gain since early 2017, and have gained the least over three months since 2012, according to the Federal Housing Finance Agency. Here is a look at the top headlines we've curated this week about the world of retail, technology and work: ????Status Status Update: Facebook Loses Billions in Minutes. ??Middle-Class

Finance 48

Finance Education Sales Consulting 48

Toister Performance Solutions

JANUARY 11, 2018

Finally, there's a training course geared specifically towards internal customer service. Nearly 50 percent of my client requests throughout my career have been for internal customer service. This is a special type of customer service that involves serving internal stakeholders.

Finance 62

Finance Customer Service Accountability Contact Center 62

Win the Customer

DECEMBER 29, 2016

Starting a business includes a number of daunting challenges, such as managing people, materials, finances, marketing, and looking for advantages over the competition. Sustaining business often relies on building a support network of staff, finance, and vendors that will drive future growth.

Finance 70

Finance Accountability Marketing Management 70

inContact

MARCH 21, 2018

Stay tuned for part 4 of the blog series to see how the models benefit Finance stakeholders in your organization. This is part three of a four part series about Cloud Native vs Cloud Hosted.

Finance 75

Finance Scripts Contact Center Customer Experience 75

VocalCom

JULY 16, 2018

From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Artificial intelligence is transforming business practices across many industries. Indeed, many brands are turning to chatbots that are capable of deep learning, becoming smarter as they interact with customers and offering personalized solutions adapted to individual needs.

Upselling 48

Upselling Entertainment Engineering Finance 48

Customer Relationship Metrics

JULY 26, 2017

The best contact center agents also are the best marketing people, sales people, finance people, and trainers. You’ve tried numerous tactics to improve your agent performance and to put your attrition problem to rest.

Contact Center 187

Contact Center Calibration Construction Surveys 187

Beyond Philosophy

JULY 4, 2016

Digital innovation in banking can be seen in the transformative way people transact and organize their finances. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Banking 261

Banking Finance Customer centricity Big data 261

inContact

FEBRUARY 28, 2018

This gets even more critical in enterprise market, where the buying process is long, complex and involves multiple stakeholders from Operations, IT and Finance who all need to be convinced and committed on the huge investment.

Enterprise 72

Enterprise Finance First call resolution Customer Experience 72

Peter Lavers

NOVEMBER 16, 2017

The automotive sector, for example, is in an unprecedented period of market and legislation-driven disruption in its brands, products, markets, fuels, financing, taxation / charging – and channels & media. Remember when we used to talk about “channels and media”? Life was simple.

Automotive 151

Automotive SaaS Finance Marketing 151

360Connext

AUGUST 14, 2017

Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless.

Real estate 90

Real estate Automotive Construction Telecommunications 90

Beyond Philosophy

NOVEMBER 11, 2014

“ Most of the time, what we do, is what we do most of the time”. This is former F1 champion Lewis Hamilton stopping in the wrong team’s garage to change tires.

Marketing 311

Marketing Employee engagement Consulting Consulting 311

8x8

OCTOBER 4, 2017

This means no more communications silos between sales, marketing, support, finance, IT/help desk, and other departments, enabling companies to connect everyone throughout the organization so employees and customers can seamlessly communicate, problem solve and make decisions faster and better than ever before.

Finance 48

Finance Analytics contact center solutions Sales 48

Satrix Solutions

APRIL 2, 2018

Customer data can reside in a lot of systems such as CRM, finance, support ticketing, email, survey tools, analytics, and more. Natero helps Customer Success Managers reduce churn, increase expansion, and manage more accounts.

SaaS 52

SaaS B2B Accountability Metrics 52

CX Accelerator

DECEMBER 12, 2017

We had a bit of a snafu with our financing which AJ bent over backwards to make it right as quickly as possible. How Carvana is leveraging customer experience principles to revolutionize the process of buying a car.

Finance 62

Finance Customer centricity Sales Customer Service 62

Win the Customer

DECEMBER 14, 2015

While Sales need numbers, Finance are looking at the bottom line and Legal are over protective about regulations, customer experience is often not at the top of the agenda beyond the Marketing department.

Finance 88

Finance Banking Customer Experience Accountability 88

Win the Customer

MAY 3, 2016

Managing small businesses finance is the most taxing part of being a small business owner. Running and maintaining a small business is a challenge.

Technology 81

Technology Finance Accountability Management 81

inContact

DECEMBER 12, 2016

However, the Delegation of Authority (DOA) as defined by finance provided our agents ZERO authority to process these transactions. After evaluation, we were able to work with the finance team to change the DOA and allow agents a specific dollar threshold for which they could execute credits without supervisor approval. We all want our agents to provide “great” service.

Agent Empowerment 72

Agent Empowerment Finance Contact Center Technical Support 72

VocalCom

APRIL 9, 2018

Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Artificial intelligence can analyze customer data, empowering companies to solve problems before they arise while giving customers richer experiences.

Upselling 48

Upselling Finance Analytics Airlines 48

Call Center Weekly

FEBRUARY 5, 2018

Mitchell Consulting Inc is both a health care finance consultant and an authority on leadership and diversity issues. By Mitch Mitchell Depending what you consider as a good leader, you'll either believe there are lots of good leaders or very few good leaders.

Finance 95

Finance Education Consulting Consulting 95

inContact

JUNE 26, 2018

Predictability – Finance leaders definitely look for predictability, it is as important as returns. In part one of the blog series, we looked at a framework for building a business case to invest in customer experience technologies.

Finance 62

Finance Contact Center Enterprise Customer Experience 62

ShepHyken

DECEMBER 15, 2017

Alex Edmans, a professor of finance at London Business School, conducted a study that showed companies with higher satisfaction see their stock returns outperform competitors by 2.3%

Finance 104

Finance Analytics Morale Employee engagement 104