An effective customer service solution has always been a tool that helps businesses stand out. However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. MORE

Whether you’re a lawyer , accountant , or small business owner looking for a virtual receptionist service, doing research is always the first step. MORE

This week we feature an article by Stephanie Jones about the importance of human interaction in the customer service world. Bots are a great customer service tool, but they aren’t the ultimate solution to your service woes. MORE

This week on our Friends on Friday guest blog post my colleague, Paul Comarto, writes about how the use of text messaging and live chat are influencing customer service. As companies are making an effort to provide better customer service, they must look at every option for their customers. MORE

Whether you are an e-commerce business, a legal or small business service provider, receiving customer calls is part of your industry. However, when your business starts growing, caller volume increases as well. If you think of the customer’s perspective, nobody likes to be put on hold for a long time. What should you do then? Tips & Tricks Small Business & Entrepreneurs MORE

When it comes to outsourcing customer service you may encounter a couple of different staffing models. Certain outsourcers and answering services might work based on a shared model. If one company has a spike in call volume, this can impact service levels for the other companies. MORE

Cultivating a strong following from our headquarters in Las Vegas, Nevada, Abby Connect takes pride in creating meaningful and productive relationships with our clients. From small to more established businesses, our receptionists are motivated to go beyond the scope of their work and truly wow our customers MORE

Before choosing a tool or software for a support service, an organization must evaluate it for functionality, cost, difficulty, security standards, and other objective factors. Traditional customer service principles must be the priority. What tools are best for customer service agents? MORE