Why You Should Integrate Your CRM with Your Phone Answering Service

Abby Connect Virtual Receptionists

Whether you are an e-commerce business, a legal or small business service provider, receiving customer calls is part of your industry. However, when your business starts growing, caller volume increases as well. If you think of the customer’s perspective, nobody likes to be put on hold for a long time. What should you do then? Tips & Tricks Small Business & Entrepreneurs

Abby Connect Tops Clutch’s Matrix for Virtual Receptionists & Answering Services

Abby Connect Virtual Receptionists

Cultivating a strong following from our headquarters in Las Vegas, Nevada, Abby Connect takes pride in creating meaningful and productive relationships with our clients. From small to more established businesses, our receptionists are motivated to go beyond the scope of their work and truly wow our customers

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Ruby Receptionists Vs Abby Connect: Pricing, Fees, Hours & Accuracy

Abby Connect Virtual Receptionists

Whether you’re a lawyer , accountant , or small business owner looking for a virtual receptionist service, doing research is always the first step.

Outsourcing With Dedicated Agents is Better. Here are 5 Reasons Why.

Customer Service Life

When it comes to outsourcing customer service you may encounter a couple of different staffing models. Certain outsourcers and answering services might work based on a shared model. If one company has a spike in call volume, this can impact service levels for the other companies.

Guest Blog: How to Ace Customer Service in the Age of Immediacy


This week on our Friends on Friday guest blog post my colleague, Paul Comarto, writes about how the use of text messaging and live chat are influencing customer service. As companies are making an effort to provide better customer service, they must look at every option for their customers.

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