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Enhancing Citizen Engagement: AI in Government Communication

Comm100

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in the public sector have sought out ways in which the technology can improve governance. Regardless, AI can help governments cut spending and bring people closer to their representatives.

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Leveraging Zero Trust Capabilities for Government

Cisco - Contact Center

Since 2020, there has been a dizzying number of cybersecurity directives and orders from governments around the world. Fortunately, at Cisco, we work closely with our local and federal governments… Read more on Cisco Blogs

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Cisco Umbrella for Government: Continuous Innovation in Cloud Security

Cisco - Contact Center

I am proud to announce that Cisco Umbrella for Government has achieved agency ATO (authorization to operate) status under FedRAMP and is at the FedRAMP PMO. This is a key milestone in the process… Read more on Cisco Blogs

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Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker

AWS Machine Learning

However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale. Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)

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Cisco Umbrella for Government: Delivering Mission Critical Security

Cisco - Contact Center

I have realized this is truly the case being part of Cisco’s go to market team for Umbrella for Government. If you missed the news, Umbrella for Government is now FedRAMP in Pr… Read more on Cisco Blogs “It takes a village.”

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The Importance of Quality Monitoring for Government Agency Contact Centers

The Northridge Group

The need for robust Quality Monitoring and training can be especially apparent in the contact centers of state and federal government agencies due to the unique nature of the environments they operate in. Most government agencies monitor customer satisfaction and track it over time.

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How Government Services Can Provide Better Citizen Satisfaction & Experience

Attention government agencies and BPO partners! With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements. With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.

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How to Overcome the Pain Points of Your CRM

However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. The result? Less organization, more confusion, and fewer deals closed.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.