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Hybrid Work in Government Survey Results: Big Trends Revealed

Cisco - Contact Center

Hybrid work is enhancing government’s impact at every level by improving collaborative outcomes and delivering better employee experiences. That’s why the ability of government to provide a secure and… Read more on Cisco Blogs

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How to Increase Trust in Government with Digital Communication

Comm100

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

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Leveraging Zero Trust Capabilities for Government

Cisco - Contact Center

Since 2020, there has been a dizzying number of cybersecurity directives and orders from governments around the world. Fortunately, at Cisco, we work closely with our local and federal governments… Read more on Cisco Blogs

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Cisco Meraki for Government Achieves FedRAMP® Agency Authority to Operate

Cisco - Contact Center

Government entities, including the … Read more on Cisco Blogs We are happy to announce that Cisco Meraki has successfully achieved FedRAMP® agency Authority to Operate (ATO), creating a separate cloud-based platform for U.S.

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How Government Services Can Provide Better Citizen Satisfaction & Experience

Attention government agencies and BPO partners! With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements. With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.

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Cisco Umbrella for Government: Continuous Innovation in Cloud Security

Cisco - Contact Center

I am proud to announce that Cisco Umbrella for Government has achieved agency ATO (authorization to operate) status under FedRAMP and is at the FedRAMP PMO. This is a key milestone in the process… Read more on Cisco Blogs

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Cisco Umbrella for Government: Delivering Mission Critical Security

Cisco - Contact Center

I have realized this is truly the case being part of Cisco’s go to market team for Umbrella for Government. If you missed the news, Umbrella for Government is now FedRAMP in Pr… Read more on Cisco Blogs “It takes a village.”

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How to Overcome the Pain Points of Your CRM

However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. The result? Less organization, more confusion, and fewer deals closed.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.