article thumbnail

Leveraging Zero Trust Capabilities for Government

Cisco - Contact Center

Since 2020, there has been a dizzying number of cybersecurity directives and orders from governments around the world. Fortunately, at Cisco, we work closely with our local and federal governments… Read more on Cisco Blogs

article thumbnail

Digital Inclusion Demands Broadband Expansion and Government Service Transformation

Cisco - Contact Center

Technology continues to rapidly evolve, pushing state and local governments to innovate just as quickly to keep up with their resident’s evolving needs. As state and local governments take a more a… Read more on Cisco Blogs

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SPECIAL REPORT: Biden Administration Acts to Improve the U.S. Government CX

Contact Center Pipeline

government can be a daunting, almost intimidating, and too often a frustrating experience. As any American (or newcomer or visitor to the United States) can attest, contacting the U.S.

article thumbnail

Improving Government CX – The Fundamental Building Blocks for Success

Comm100

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.

article thumbnail

How Government Services Can Provide Better Citizen Satisfaction & Experience

Attention government agencies and BPO partners! With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements. With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.

article thumbnail

Strategic Framework for Creating Proper Citizen Developer Governance

Avoxi

Strategic Framework for Creating Proper Citizen Developer Governance Between The Great Resignation, developer shortage, and an ever-growing backlog of tickets from internal teams, IT leaders are being forced with an ultimatum: Overwork your teams, risking burnout and high turnover Find creative ways to offboard less technical tasks to non-IT team (..)

article thumbnail

Cisco SD-WAN for Government Achieves FedRAMP “Authorization to Operate”

Cisco - Contact Center

Cisco is pleased to announce FedRAMP Authorization to Operate (ATO)* for our cloud-based Cisco SD-WAN for Government solution. government agencies and critical… Read more on Cisco Blogs This solution will help U.S.

article thumbnail

How to Overcome the Pain Points of Your CRM

However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. The result? Less organization, more confusion, and fewer deals closed.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.