Cisco - Contact Center

FEBRUARY 20, 2024

Government entities, including the … Read more on Cisco Blogs We are happy to announce that Cisco Meraki has successfully achieved FedRAMP® agency Authority to Operate (ATO), creating a separate cloud-based platform for U.S.

Government 98

Government 98

Cisco - Contact Center

AUGUST 15, 2023

I have realized this is truly the case being part of Cisco’s go to market team for Umbrella for Government. If you missed the news, Umbrella for Government is now FedRAMP in Pr… Read more on Cisco Blogs “It takes a village.”

Government 98

Government Marketing 98

Cisco - Contact Center

SEPTEMBER 19, 2023

I am proud to announce that Cisco Umbrella for Government has achieved agency ATO (authorization to operate) status under FedRAMP and is at the FedRAMP PMO. This is a key milestone in the process… Read more on Cisco Blogs

Government 98

Government 98

Cisco - Contact Center

MAY 22, 2023

Technology continues to rapidly evolve, pushing state and local governments to innovate just as quickly to keep up with their resident’s evolving needs. As state and local governments take a more a… Read more on Cisco Blogs

Government 93

Government Technology Wireless 93

Contact Center Pipeline

FEBRUARY 23, 2022

government can be a daunting, almost intimidating, and too often a frustrating experience. As any American (or newcomer or visitor to the United States) can attest, contacting the U.S.

Government 130

Government Technology Customer Experience 130

The Northridge Group

SEPTEMBER 13, 2023

The need for robust Quality Monitoring and training can be especially apparent in the contact centers of state and federal government agencies due to the unique nature of the environments they operate in. Most government agencies monitor customer satisfaction and track it over time.

Government 67

Government Contact Center Coaching contact center associations 67

Cisco - Contact Center

DECEMBER 13, 2023

As we wrap up 2023, it is a great time to reflect on the current state of technology in state and local governments and look ahead to the priorities for the coming year. As we enter 2024, we are… Read more on Cisco Blogs

Government 97

Government Technology Transportation 97

Cisco - Contact Center

FEBRUARY 21, 2024

Tech companies and governments will join forces to develop advanced AI detection systems, ensuring a safer online environment. Human ingenuity boosted by AI capabilities offers new pathways to… Read more on Cisco Blogs

Government 104

Government 104

Helpware

FEBRUARY 24, 2022

Government agencies have no such competition, yet it's even more crucial for them to provide top-notch service. When agencies provide poor service delivery, citizens lose their general trust in the government. This erodes citizens' compliance with regulations and the tax system, which can decrease budgets for delivery.

Government 85

Government 85

Ansafone

MAY 27, 2022

It’s crucial that government agencies continuously build credibility among citizens. To support the weighty pressure of the public’s high expectations, government agencies need reliable and accurate support services. To answer the aforementioned question, outsourcing government Contact Center tasks can help to make all this possible.

Government 62

Government Contact Center outsourcing Interactive Voice Response 62

Nuance

MARCH 7, 2022

Today, the governments of every nation share at least one common challenge. The post Intelligent government: Delivering superior citizen experiences with AI appeared first on What’s next. As the world’s leading consumer brands fight for control of an increasingly global [.] This is a summary.

Government 77

Government Enterprise Contact Center 77

Avoxi

JANUARY 5, 2023

Strategic Framework for Creating Proper Citizen Developer Governance Between The Great Resignation, developer shortage, and an ever-growing backlog of tickets from internal teams, IT leaders are being forced with an ultimatum: Overwork your teams, risking burnout and high turnover Find creative ways to offboard less technical tasks to non-IT team (..)

Government 62

Government 62

Cisco - Contact Center

MAY 20, 2024

The Whole of State program is now providing State and Local Cybersecurity Grant Program funds to measure the cybersecurity health of city and local agencies. Find out the three key areas you need to focus on to make it a success for your community.

Government 98

Government 98

Comm100

MARCH 14, 2022

In US government, this score languishes at 4.5. For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022.

Government 87

Government Wait times Surveys Accountability 87

Ansafone

AUGUST 6, 2022

Government agencies are expected to provide high-quality and reliable services. Whether it’s a state or federal government program, the goal is the same – quickly resolve concerns and answer inquiries. . By outsourcing government contact center tasks, administrative operations can be streamlined. About Ansafone Contact Centers.

Government 62

Government Contact Center outsourcing Call Center 62

TeleDirect

AUGUST 25, 2022

Contact Center Solutions for Government Agencies. As a government agency or organization, your business helps society run. Whichever branch of government you’re in, you deal with members of the public regularly. If you’re ready to streamline your government contact center, give us a call at (800) 776-1081.

Government 62

Government Contact Center contact center solutions outsourcing 62

Concentrix

JUNE 13, 2023

Implement AI governance to create a more trustworthy and inclusive CX environment, fostering customer loyalty and enhancing your brand reputation.

Government 62

Government Best practices Customer Experience 62

Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

Government 69

Government Wait times CRM Technology 69

Comm100

APRIL 12, 2022

The Covid-19 pandemic transformed the way that local governments interact with citizens. For many local governments, this came in the form of customer service chatbots. Among local governments, more than 60% indicate that they’ve either introduced chatbots or have plans to do so in the next 12-18 months. Improves support speed.

Government 59

Government Chatbots Wait times Customer Service 59

GetFeedback

MAY 10, 2020

Establish these five committees to properly structure and govern a cross-functional CX program.

Government 143

Government 143

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 82

Government Best practices Customer Service Chatbots 82

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The Best Live Chat Providers for Governments .

Government 82

Government CRM SaaS Marketing 82

HGS

MAY 20, 2018

How Government Can Better Embrace Digital Customer Service Channels. As a Crown Commercial Supplier, HGS gets the chance to bid on a range of different Government customer service requirements. Government has to start thinking more about the role of customer service in the medium to long term. So where should Government start?

Government 100

Government Customer Service Chatbots Self service 100

Cisco - Contact Center

NOVEMBER 20, 2023

Hybrid work is a flexible work model that combines in-office, remote, and on-the-go working. It provides the flexibility to be impactful wherever work is accomplished. However, while the term may be… Read more on Cisco Blogs

Government 97

Government 97

Quadient

DECEMBER 17, 2021

Bringing some new terms to Government CX. government is looking at customer experience. issued on December 13, 2021 “ Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.” brings best practices for digital transformation to key government agencies and programs.

Government 52

Government Journey mapping Personalization Best practices 52

Contact Center Pipeline

NOVEMBER 23, 2016

While digital native consumers prefer a human element in service interactions, as citizens, they want more self-service and digital options when engaging with government agencies.

Government 100

Government Self service Contact Center Call Center 100

Zappix

APRIL 17, 2024

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

Nuance

JUNE 29, 2020

I realized that good governance [.] The post Good Data Governance, Good Business appeared first on What’s next. While preparing for the panel I considered different ways companies can leverage their privacy and compliance programs to enable business agility and the ability to respond quickly. This is a summary.

Government 52

Government 52

ShepHyken

JUNE 30, 2017

The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken. Read Shep’s latest Forbes Article: Kidbox: A Boxful Of New Ideas For Customer Engagement And Personalized Experiences.

Government 225

Government Technology Benchmark call center software 225

Quadient

DECEMBER 16, 2021

A new era in government-sector customer experience. The scope, definitions and deliverables included in the December 13, 2021 “ Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government ” bring best practices for digital transformation to key government agencies and programs. .

Government 52

Government Customer Experience Best practices Healthcare 52

Cisco - Contact Center

JULY 17, 2024

The Federal Operational Security Stack is a centralized framework offering efficiencies when deploying SaaS solutions and services to the U.S. Federal market.

SaaS 75

SaaS Government Marketing 75

Liveops

MARCH 8, 2019

The recent government shutdown drove gig economy growth, but what does it all mean? After 35 days of political deadlock and disagreements across party lines, the most recent United States government shutdown that started on December 22, 2018 and came to an end on January 26th was the longest and costliest federal shutdown in U.S.

Government 88

Government Scripts Enterprise Sales 88

Cisco - Contact Center

AUGUST 16, 2023

Hybrid work is a flexible work model that combines in-office, remote, and on-the-go working. It provides the flexibility to be impactful wherever work is accomplished. However, while the term may be… Read more on Cisco Blogs

Government 98

Government 98

NobelBiz

MARCH 30, 2022

According to a recent AARP survey, a staggering 44% of US citizens were contacted by an imposter posing as a government official and requesting money (more often than not in the form of gift cards or pre-paid cards). Government impostor scams have always been around. Now, the number is over 60,000 and rising constantly. Why is that?

Government 52

Government Contact Center Call Center Surveys 52