Service Spotlight: Real Results for Real Estate

TeleDirect

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. Concerns about optimizing value are real.

How Home Bay Helps Buyers & Sellers Fast-Forward Real Estate Transactions

aircall

We believe this realignment of the real estate industry is long overdue.”. The post How Home Bay Helps Buyers & Sellers Fast-Forward Real Estate Transactions appeared first on Customer Experience & Cloud Call Center | Aircall Blog. Months of stress, pounds of paper, and waves of regret over whether you could’ve gotten a better deal. Historically, these have been the inevitable side effects of buying or selling a home.

Real estate laws on the move

ClearAction

Real estate laws on the move. The post Real estate laws on the move appeared first on ClearAction Customer Experience Consulting. L orem Ipsum is simply dummy text of the printing and typesetting industry.

How Call Centers are Shaping the Real Estate Industry of Today

OctopusTech

While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients.

How Real Estate Agents Can Boost Sales Using LiveChat

LiveChat

Real estate is a people-driven business. But increasingly, the initial communication between a real estate agent and a potential homebuyer happens online. In the past, the bulk of a real estate agent’s interaction with a customer happened in person.

4 Simple Tips to Improve Customer Service in Your Real Estate Agency in the Social Age

Win the Customer

What benefit do your customers have to use your services? Find ways to help your customers make sound buying decisions to make your job easier while improving their own well-being. Business

How a Hosted VoIP Solution Can Benefit Different Industries

Jive

Hosted VoIP for Real Estate . Real estate agents rely on their ability to communicate quickly with prospects and leads. Therefore, it makes sense to find a communications tool that empowers real estate agents to stay connected and productive while on the go. Business Hosted VoIP Small Business hosted VoIP hosted voip for construction hosted voip for customer care hosted voip for hotels hosted voip for real estate hosted voip for restaurants

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Pronounce names right with the NameShouts Chrome Extension

NameShouts

So they’re probably working in real estate, human resources, or sales. Diversity Inclusion chrome extension Customer Relationship Management product launch real estate sales-hacks toolkit

WRAP Spotlight on Howard Bendell

Customercount

Howard Bendell brings over 25 years' timeshare and real estate experience to the WRAP group of professionals organized by CustomerCount’s Bob Kobek.

Lessons from a Cold Call

Call Center Weekly

Yesterday I received a cold call from a local real estate company. This is Dan from XY Real Estate. Here's exactly how it went: "Hi, this is Kathryn." Are you looking to sell your home?" "No." No." "Are Are you sure?" "Yes." Yes." "Ok, Ok, thank you. Bye."

Alpha Corp

OctopusTech

Alpha Corp is one of India’s leading real estate company whose value-driven and customer-centric approach is only matched by the transparent systems and processes adhering to the highest standards of accountability.

VOC Leaders: How CREA leverages CX data to refine & improve customer journeys

ForeSee

The Canadian Real Estate Association (CREA) is one of Canada’s largest single-industry trade groups, with over 100,000 members including real estate brokers, agents, and salespeople. We sat down with CREA. The post VOC Leaders: How CREA leverages CX data to refine & improve customer journeys appeared first on ForeSee. Client Insights Client Stories CREA Customer Journey Paul Dombowsky VOC Leaders

7 Business Podcasts You Need To Start Listening To

Abby Connect Virtual Receptionists

We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs

Why the Property Sector Relies on Customer Service

CSM Magazine

However, the real estate market is a business that’s almost like any other, and much of the same rules apply here as they would with any other industry; namely, needing quality customer service! Do the estate agents provide flexible prices, or more favourable locations?

Living Room Realty: Meeting Customers Where Their Obsession Is

AskNicely

Jenelle Isaacson, Owner and Founder of Living Room Realty in Portland, Oregon, used her punk rock roots to make local real estate actually feel local.

Lessons From The Overlook: Stick to Your Core

Toister Performance Solutions

The real estate market in Idyllwild has been heating up lately. Several real estate professionals have told us we could make a nice profit by selling our cabin.

Setting up Customer-Centric Organizations across Industries: An Exclusive Interview with Mr. Ajay Nambiar, Customer Service & Facility Management Head, L&T Realty

Customer Guru

The real estate industry is, again, different. We had to change this and thus, professionalize real estate, which we achieved to a large extent. Real estate is like a marathon and requires a similar set of parameters for a project to be delivered successfully.

The Right Call Center Location: Site Visits, Due Diligence, and Driving to a Final Decision

EPIC Connections

Scheduled Meetings: Meet with economic development officials, community leaders, workforce training representatives, staffing agencies, local call center employers, fiber and technology providers, university officials and real estate leaders.

Three C’s of Customer Service Success

ShepHyken

There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency.

A Customer is Yelling. What Would You Do?

Toister Performance Solutions

He was a real estate agent. The real estate agent was demanding that the postal service pay to have the house rekeyed.

Stay Mobile with Live Chat Operator Console for iOS

Provide Support

Scenario 1: If you are a real estate agent. Provide support is glad to announce the release of the live chat operator console for iOS. This version allows you stay connected with your customers on the go and handle chat requests if you are not at your computer.

Build Your Personal Brand on LinkedIn

Call Center Weekly

Use your cover image real estate wisely. Looking to grow your career? Expand into consulting and management? Leverage your customer experience and call center knowledge to hit the speaking circuit? Building a personal brand on LinkedIn is the key to opening new doors.

5 Top Customer Service Articles For the Week of March 19, 2018

ShepHyken

My Comment: It is said that in real estate the three most important words are location, location, and location. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

4 ways first time buyers want you to market to them

Infinity

Savills real estate already offers this feature for their more premium properties. Real Estate. The options are limitless as long as you are providing real value to your customers' experience.

Leverage Your Business Growth with Customer Emotions

ProProfs Blog

Let’s take an example of a real estate issue. Identify and understand a customer’s drive and needs. It is an indispensable exercise that a business needs to do to ensure their long-term success. Most of the buyer’s decisions are influenced by their emotions.

Site Selection for Your Contact Center

Taylor Reach Group

Real Estate Considerations. Real estate in any considered location is also critical. If you have found a great market with no available real estate that is suitable, then your options become delaying the project in hopes that something suitable becomes available (unlikely in a small market) or to delay the project and build to suit. Available Real Estate. By: Colin Taylor, CEO & Chief Chaos Officer.

Guest Blog: Creating a Great Remote Customer Service Team

ShepHyken

There are significant savings in real estate and hard costs, it’s easy to get coverage 24/7, and workers view not having to deal with a commute as a major benefit. This week we feature an article by Wayne Turmel who writes about how to be successful with a remote customer service team.

How Do You Keep Up With Customer Expectations?

Beyond Philosophy

I used a car example here, but you could add in just about any good or service, from insurance to medical care to Manhattan real estate. Have you been to the Congo? If not, can you describe the weather? How about the vegetation? Now tell me why you thought that?

10 Reasons to Locate Your Contact Center in the Friendly North

BlueOcean

The high costs of living and expensive corporate real estate of major US cities make it harder to find local entry-level talent and affordable content center premises. Looking for an onshore contact center partner?

AppConnect Partner Spotlight: Textline

Talkdesk

It’s no wonder customers like Gametime, Climb Real Estate and Spark rave about them. Imagine you’ve just purchased courtside tickets to a Warriors game.

?? Amazon Doubles Down on HQ2?

Branch Mesenger

If you're looking to take a gamble on where HQ2 lands, real estate may be your best bet. While the moving trucks aren't quite fueled up, the prospect that they could be heading to Crystal City has been the first topic brought up to local real estate agents.

?? Amazon Doubles Down on HQ2?

Branch Mesenger

If you're looking to take a gamble on where HQ2 lands, real estate may be your best bet. While the moving trucks aren't quite fueled up, the prospect that they could be heading to Crystal City has been the first topic brought up to local real estate agents.

?? Big Mac Turns 50

Branch Mesenger

this year, leaving a glut of commercial real estate on the market. The real estate companies that have reported second-quarter earnings say the decline in occupancy rates that dragged on some results last year has at least stabilized. Simon Property Group, a real estate investment trust that owns some of the most profitable malls and premium outlets in America, went so far as to hike its full-year outlook. ????Denver, A Note From The Editor ??.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center.

AppConnect Partner Spotlight: Textline

Talkdesk

It’s no wonder customers like Gametime, Climb Real Estate and Spark rave about them. Imagine you’ve just purchased courtside tickets to a Warriors game.

Sears Stays Open, Penney's Tough Road

Branch Mesenger

Professor John Clapp with The University of Connecticut’s Center for Real Estate says online sales account for only 9 percent of total sales and thinks this could be the end of an era for giant retailers.

Lesson #10: B2B VoC and B2C VoC Are Completely Different

PeopleMetrics

There is rarely a salesperson, and when there is one, it’s for large-ticket items, such as with electronics, real estate, or automobiles. And, through text analytics and other real-time reporting analytical approaches, answers to key questions are immediate. The following is an excerpt from Listen Or Die by Sean McDade, P hD. Who are your customers? Are they businesses ( B2B ) or consumers ( B2C )? The answer to this question is key to creating a world-class VoC program.

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5 Steps to Create a Personalized Client Model to Drive Your Marketing Strategy

ProProfs Blog

Flatfy , an international real estate company, used A/B testing to determine that they need landing pages in different languages. Have you personalized your marketing strategy? If you have not, then you’re probably living under the rock.

The Top 8 Innovative Retail Experiences in San Francisco

Hero Digital

Whether it’s the diminishing market cap of Macy’s on par with the worth of its real estate holdings or the power of Amazon to crush competition across sectors, many analysts posit that retail is dead. Every day there’s a new article about the demise of retail.

Faces of Customer Experience: Ali Banks

Customers That Stick

Ali Banks’ began her career in architecture but left her real estate development job to pursue her love of food at Le Cordon Bleu, Paris. Meet Ali Banks!