Service Spotlight: Real Results for Real Estate


Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. Concerns about optimizing value are real.

How Call Centers are Shaping the Real Estate Industry of Today


While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients.

Real estate laws on the move


Real estate laws on the move. The post Real estate laws on the move appeared first on ClearAction Customer Experience Consulting. L orem Ipsum is simply dummy text of the printing and typesetting industry.

How Home Bay Helps Buyers & Sellers Fast-Forward Real Estate Transactions


We believe this realignment of the real estate industry is long overdue.”. The post How Home Bay Helps Buyers & Sellers Fast-Forward Real Estate Transactions appeared first on Customer Experience & Cloud Call Center | Aircall Blog. Months of stress, pounds of paper, and waves of regret over whether you could’ve gotten a better deal. Historically, these have been the inevitable side effects of buying or selling a home.

4 Simple Tips to Improve Customer Service in Your Real Estate Agency in the Social Age

Win the Customer

What benefit do your customers have to use your services? Find ways to help your customers make sound buying decisions to make your job easier while improving their own well-being. Business

Why a Property Management Answering Service is Essential for Your Building

Ambs Call Center

Real Estate & Property ManagementAs a property manager, you provide a vital service to the building owner, whether it’s for a commercial property or a residential landlord. In doing so, you function as an interface between the owner and the tenants.

Pronounce names right with the NameShouts Chrome Extension


So they’re probably working in real estate, human resources, or sales. Diversity Inclusion chrome extension Customer Relationship Management product launch real estate sales-hacks toolkit

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7 Business Podcasts You Need To Start Listening To

Abby Connect Virtual Receptionists

We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs

The Right Call Center Location: Site Visits, Due Diligence, and Driving to a Final Decision

EPIC Connections

Scheduled Meetings: Meet with economic development officials, community leaders, workforce training representatives, staffing agencies, local call center employers, fiber and technology providers, university officials and real estate leaders.

How Do You Keep Up With Customer Expectations?

Beyond Philosophy

I used a car example here, but you could add in just about any good or service, from insurance to medical care to Manhattan real estate. Have you been to the Congo? If not, can you describe the weather? How about the vegetation? Now tell me why you thought that?

?? Amazon Doubles Down on HQ2?

Branch Mesenger

If you're looking to take a gamble on where HQ2 lands, real estate may be your best bet. While the moving trucks aren't quite fueled up, the prospect that they could be heading to Crystal City has been the first topic brought up to local real estate agents.

Site Selection for Your Contact Center

Taylor Reach Group

Real Estate Considerations. Real estate in any considered location is also critical. If you have found a great market with no available real estate that is suitable, then your options become delaying the project in hopes that something suitable becomes available (unlikely in a small market) or to delay the project and build to suit. Available Real Estate. By: Colin Taylor, CEO & Chief Chaos Officer.

Build Your Personal Brand on LinkedIn

Call Center Weekly

Use your cover image real estate wisely. Looking to grow your career? Expand into consulting and management? Leverage your customer experience and call center knowledge to hit the speaking circuit? Building a personal brand on LinkedIn is the key to opening new doors.

?? Big Mac Turns 50

Branch Mesenger

this year, leaving a glut of commercial real estate on the market. The real estate companies that have reported second-quarter earnings say the decline in occupancy rates that dragged on some results last year has at least stabilized. Simon Property Group, a real estate investment trust that owns some of the most profitable malls and premium outlets in America, went so far as to hike its full-year outlook. ????Denver, A Note From The Editor ??.

4 Things We Can All Learn from a Retail Customer Experience

Beyond Philosophy

Once you have identified the best real estate in the store that customers look at naturally, you can stock the store accordingly. Retailers have been at the forefront for understanding how to use the human brain and emotions to maximize profits from their Customers.

?? Whole Foods Reels In Customers

Branch Mesenger

The real estate play, put in motion by Edward S. Prices for health care, child care and real estate pose more of a problem. From Sears to Whole Foods, here's the stories we're reading about the world of commerce, retail and work this week: ??

5 Top Customer Service Articles For the Week of March 19, 2018


My Comment: It is said that in real estate the three most important words are location, location, and location. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Three C’s of Customer Service Success


There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency.

Guest Blog: Creating a Great Remote Customer Service Team


There are significant savings in real estate and hard costs, it’s easy to get coverage 24/7, and workers view not having to deal with a commute as a major benefit. This week we feature an article by Wayne Turmel who writes about how to be successful with a remote customer service team.

Faces of Customer Experience: Ali Banks

Customers That Stick

Ali Banks’ began her career in architecture but left her real estate development job to pursue her love of food at Le Cordon Bleu, Paris. Meet Ali Banks!

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency


Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center.

Full-Time Employee vs Virtual Assistant: Which is Better for You?


a) Real estate virtual assistants. Virtual Assistants fulfill many roles today that range from providing the right amount of support to engaging the right amount of expertise to help you prosper.

How to Improve Your Contact Center Technology in 2018


Streamline the channel experience: You don’t need to be a Fortune 500 company to occupy prime real estate anymore. 2017 was a banner year for the economy, but not all businesses benefitted the same.

How to Improve Your Contact Center Technology in 2018


Streamline the channel experience: You don’t need to be a Fortune 500 company to occupy prime real estate anymore. 2017 was a banner year for the economy, but not all businesses benefitted the same.

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

Real estate. Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world.

2019 Contact Center Conferences


The 2018 conference was held at The Mirage in Las Vegas and featured business / real estate mogul Barbara Corcoran from Shark Tank as well as other top customer service industry executives from companies such as Uber,, Samsung and more. Can you believe it?

How to Create Your Punch List for Quick CX Wins


But want to know the real secret to this technique? Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless.

How Jeff Bezos Looks Forward While Always Looking Back

Branch Mesenger

Since 2008, commercial real estate services firm CoStar Group has been tracking the amount of retail square footage slated to close annually. That's easily on track to surpass a record 105 million square feet of space shuttered last year, said Suzanne Mulvee, a senior real estate strategist at CoStar. Real Life | Via: GQ. Honoring The Letter: How Jeff Bezos Looks Back While Always Looking Forward.

Turn Your Contact Center Service Agents into Product Gurus


James Rouse, an American real estate developer and philanthropist, is credited with saying, “Profit is not the legitimate purpose of business.

14 Questions you Need to ask when Considering Call Center Consolidation

Taylor Reach Group

Just because you have available real estate doesn’t mean you should use it. By: Colin Taylor. Consolidating Contact Centers. Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. These Call Centers can exist in a company’s divisions or operating companies.

Will Convergence of Clicks and Bricks be the Death of the Contact Center?


Companies that are stuck in past, whether due to unrealistic boards, large real estate holdings, outdated management philosophies, inflexible systems, etc., DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Will Convergence of Clicks and Bricks be the Death of the Contact Center? .

Text May be the New Talk, But Voice is Still the Best Channel for Negotiating


Watch the cast of Bravo’s real-estate reality show, Million Dollar Listing. In such a competitive industry, deals are crucial and stakes are high, so there is heavy focus on real-time, fast interactions with their clients and other agents.

The Right Call Center Location: A Guide for Evaluating Cities and Countries

EPIC Connections

Preparing a Roadmap to Best-Suited Cities. The U.S., the Caribbean, the Philippines… today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and city. It’s easy to get lost trying to narrow the contenders list.

Saluting 25 Silo-Bridging CMOs


Sean Blankenship, Coldwell Banker Real Estate. Saluting 25 Silo-Bridging CMOs Gary Katz. Silos — span them, bust them, mix them or ventilate them. Just don't ignore them.

Saluting 25 Silo-Bridging CMOs


Sean Blankenship, Coldwell Banker Real Estate. Saluting 25 Silo-Bridging CMOs Gary Katz. Silos — span them, bust them, mix them or ventilate them. Just don’t ignore them.

Remove the Distance Between Your Team and Your Customers


Well, yeah, ‘intimate’ is certainly more common to discussions of family, friends and partners …or even cupboard-sized bedrooms, if you’re buying real estate. Last month I switched gyms. I didn’t have a major issue with the old one.

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?? Case of Mondays Reach 17-Year High

Branch Mesenger

The availability of space to store and process the goods has reached its lowest level this century, according to economists at real estate brokerage CBRE Group. Here is a look at the top headlines we've curated this week about the world of retail, technology and work: ?? Americans Who Want to Quit Jobs Reach 17-Year High. ?? Targeting Targets Most Targeted. ?? E-Tail Eating up Warehouse Space. ?? Trade War Targets Home. ?? Traffic Lines up for Drive-Thru. ??

Surveys Don't Sell!

CX Journey

They were asked to rate program features, e.g., estate planning, account monitoring, and retirement planning, in addition to their overall satisfaction with the firm. Without a purpose or an owner, the question is wasting real estate.

Zendesk Agent Scripting App – Version 12


This gives you a little more real estate for your content, especially in side-panel mode. If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our Zendesk Agent Scripting app.

[Webinar Transcript] The Future of Retail

Branch Mesenger

Like, ultimately, malls are real estate plays on there, and the change in demand from consumers is not necessarily that they don't want to buy things from a retailer, is more so that they may not want to buy things at a mall, right? I think you've got a real advantage in that point.

Customer Happiness: the story of the Gulf Customer Experience Awards


If Dubai is an example of rapid hyper growth, than maybe it represents the hope I have that it and its neighbours will do the same to the profession that Customer Experience has become, as it has with the real estate industry.