Wireless Related Topics 
Cisco - Contact Center
MARCH 22, 2023
Keeping pace with changing priorities in a dynamic environment is not easy,… Read more on Cisco Blogs Networking Catalyst Wireless Cisco DNA Cisco DNA Center Cisco DNA Essentials Cisco DNA software Cisco DNA Software Subscriptions Cisco Wireless enterprise agreement
Cisco - Contact Center
FEBRUARY 17, 2023
Even today, there is a sizeable U.S. population without internet connectivity.
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Cisco - Contact Center
MARCH 3, 2023
Each of these four blogs will dive into diff… Read more on Cisco Blogs Networking Campus Wireless Network Catalyst Wireless Cisco High Density Wi-Fi Cisco Meraki Cisco Wi-Fi 6E Cisco Wireless Hospital Wi-Fi Internet of Things (IoT) mobility Wi-Fi Wi-Fi 6E Series wireless Wireless and Mobility
Contact Center Pipeline
APRIL 5, 2018
Technology call center contact center headsets wireless audio wireless headsets workplace wellnessCompanies that utilize contact centers understand the value of maintaining skilled employees, since customer service tends to be an industry with a high amount of worker “churn.” The health and well-being of contact center personnel is therefore a high priority. This becomes especially notable as media reports reveal the health disadvantages of sedentary work styles. […].
Cisco - Contact Center
FEBRUARY 22, 2023
Renewable energy is a hot topic right now. Most countries globally are investing in renewable energy generation to accelerate the move toward carbon neutrality.
Cisco - Contact Center
FEBRUARY 21, 2023
As Mobile World Congress Barcelona fast approaches, we anticipate a productive and energizing event. More specifically, we look forward to great discussions on monetizing 5G networks.
Cisco - Contact Center
MARCH 14, 2023
Turn… Read more on Cisco Blogs Internet of Things (IoT) Cisco Catalyst IE3300 Rugged Series Switches Cisco Industrial Ethernet Switches Cisco Industrial Wireless Cisco Meraki Access Points Cisco Ultra-Reliable Wireless Backhaul Cisco Umbrella City Government digital divide
Cisco - Contact Center
MARCH 1, 2023
Extending connectivity to remote sites can be challenging, especially when connectivity requirements differ depending on location and use case.
Customer Experience Matters
APRIL 10, 2018
Congratulations to MetroPCS for earning the top customer experience score in the wireless industry. Of the nine wireless carriers included in this year’s Ratings, MetroPCS earned the highest score with a rating of 73%, putting it in 95th place overall out of 318 companies across 20 industries. The post Temkin Experience Ratings Industry Snapshot: Wireless appeared first on Customer Experience Matters®.
Jon Arnold
AUGUST 9, 2019
My latest piece was a Q&A I did with Mavenir , with a focus on security and fraud for wireless operators. I contribute occasionally to UK-based Enterprise Management 360 , and am on their roster of analysts. This is problematic on many fronts, and having seen them talk about this at their recent analyst event, it turns out Mavenir is quite strong in this area.
ForeSee
JUNE 9, 2016
Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading. The post In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack appeared first on ForeSee.
Cisco - Contact Center
MARCH 9, 2023
It was a pleasure to connect with so many customers and partners at Cisco Live EMEA in Amsterdam last month.
CSM Magazine
JANUARY 19, 2018
Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. Following are key findings of the 2018 studies: Social channels become front line for customer service: Among customers who ask a question or make a request of their wireless carrier, overall satisfaction is highest in the social media channel (838 on a 1,000-point scale) and the app channel (835).
Cisco - Contact Center
FEBRUARY 20, 2023
Cisco Live EMEA wrapped up last week. And while the event is over, the momentum continues to build.
Bright Pattern
MAY 31, 2018
To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary. Republic Wireless has been able to deliver on its promise of affordable communication in part because of a lean customer service infrastructure.
Unymira
OCTOBER 16, 2019
Unymira is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide. Contact Center
airespring
OCTOBER 2, 2018
This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). 3GPP sets the standards, or Releases for all mobile wireless worldwide. Our desire for faster, better, cheaper wireless is never-ending.
airespring
OCTOBER 2, 2018
This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). 3GPP sets the standards, or Releases for all mobile wireless worldwide. Our desire for faster, better, cheaper wireless is never-ending.
ConvergeOne
OCTOBER 6, 2020
Now, you might be saying to yourself, "How can I get these great benefits for my wireless network?" As always, when we talk about new wireless technologies, we are talking about an upgrade of at least the radio hardware. Blog Enterprise Networking Wireless
Contact Center Pipeline
SEPTEMBER 3, 2020
Technology Amazon Connect headsets call center headsets contact center noise cancellation USB headsets wired headsets wireless headsetsIf you’re looking for the best headsets for your call center agents working on Amazon Connect, here are our top picks.
ConvergeOne
SEPTEMBER 15, 2020
Enterprise Networking Wireless Contact TracingAs businesses re-open their offices and employees are not restricted to work-from-home limitations, many are looking for ways to increase employee safety and actively respond to incidents of COVID-19 infections.
ConvergeOne
AUGUST 4, 2020
Every four to six years, a new type of wireless LAN technology comes out with much fanfare. Since every generation of wireless makes a similar claim, it can be difficult to know what truly is a significant upgrade and what is "just a little bit faster.". Enterprise Networking Wireless
ConvergeOne
DECEMBER 24, 2019
The city had invested a great deal of money into revitalizing the area, and improving the wireless infrastructure was part of the mayor’s vision for creating a 21st century, connected city that would attract tech-savvy young professionals and leading conferences to the area.
Plantronics
OCTOBER 19, 2020
Contact Center Headsets Hybrid Working Remote Working call center DA80 EagleEye Mini Encorepro 500 EncorePro 500 QD EncorePro 700 hybrid workers hybrid working hybrid working report MDA524 audio processor next-normal Savi 8220 Office voyager 4245 VVX350 VVX350 desk phone wireless headset Y training cable
ConvergeOne
MARCH 19, 2019
When working with various customers on their wireless networks, I am often asked about the broadcasting of Service Set Identifiers (SSIDs) – or the name of the Wi-Fi network – as a security risk. Enterprise Networking WirelessAt one time, broadcasting of SSIDs was seen as a security issue, and therefore almost everyone disabled broadcasting.
West
JANUARY 7, 2018
Wireless location has historically been derived from the cell tower and VoIP location from the subscriber’s pre-provisioned address. Carrier Services E9-1-1 Services Safety Services Wireless E911 VoWiFi wireless locationBy: Marcus Andronici, Principal Sales Engineer. In recent blogs, we talked about the key components of a VoWiFi 911 solution , as well as VoWiFi user set-up and provisioning. Now I’m going to explore a specific VoWiFi 911 call feature: proximity check.
ConvergeOne
JANUARY 31, 2023
When the organization was preparing to expand into a new building in Patterson, New York, it engaged ConvergeOne to install eight (8) new Cisco wireless access points and WLAN controllers.
Plantronics
OCTOBER 19, 2020
With significant uncertainty about whether call center employees will be working from an office or from home, the roles, requirements, and the right devices for customer service reps have now been reset.
Avaya
OCTOBER 27, 2016
As part of normal operations, a mobile device will probe the network looking for Wireless Access Points (WAPs). Therefore, a Wi-Fi location-based solution can identify the location of every wireless device in range of the WLAN. Networking automated elasticity Avaya End to end segmentation EverywherePerimeter hacking hyper-segmentation native stealth security Target Wi-Fi Location-Based Services Wireless Access Points (WAPs) WLBS
Avaya
SEPTEMBER 29, 2016
Networking communications systems networking security Smart City wireless solutionsThe city of the future is a Smart City, emboldened by technology that folds in government, industry, and consumers. For this to happen, it needs a strong foundation—an infrastructure that can withstand heavy traffic, particularly during times of crisis. At Avaya, we’re partnering with 22 Capital Partners to prototype the Smart City platform in the Gramercy District in the Washington, D.C.
airespring
APRIL 4, 2017
Layer 2: Wireless Connectivity. The second layer of business continuity is wireless. In the event that your physical lines are damaged, a wireless back up connection is necessary to keep your office running. Blog Business Continuity cloud applications cloud back up cloud failover connectivity continuity disaster recovery failover geographic diversity intelligent failover managed failover outage secondary connectivity wireless backup
airespring
APRIL 4, 2017
Layer 2: Wireless Connectivity. The second layer of business continuity is wireless. In the event that your physical lines are damaged, a wireless back up connection is necessary to keep your office running. Blogs Business Continuity cloud applications cloud back up cloud failover connectivity continuity disaster recovery failover geographic diversity intelligent failover managed failover outage secondary connectivity wireless backup
TELUS International
AUGUST 10, 2020
The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G's potential to make waves in the customer experience. CX Best Practices
Fonolo
JULY 24, 2019
Commission staff is concerned that this practice may be inconsistent with the Wireless Code of Conduct,” the national regulators wrote. Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which is owned by Rogers Communications Inc. took steps to charge a small fee for its customer support services at its call centers. Yes: A service that used to be provided for free when customers paid their monthly bill just became billable.
Robert Davis
MARCH 2, 2017
By Brad Baumunk , President and COO. RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. We have validated our approach through dozens of engagements with our clients. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.
JivoChat
NOVEMBER 7, 2022
Should a Small Business Have a Wireless Network or a LAN? A wireless connection is less secure. Wireless Network. A wireless network allows devices to share data and wirelessly connects devices to the internet. Wireless networks are called WiFi.
teleopti
OCTOBER 9, 2018
More and more premium services for wireless telephony are becoming available and many of them are for private usage
Quality Contact Solutions
MAY 27, 2021
Here are two areas: Calling Wireless Numbers: Some level of consent is required to use an automatic telephone dialing system (ATDS) when calling any? wireless telephone number , regardless if the call is B2B. This is not right when it comes to placing calls to wireless phone numbers. #3
Centriam Customer Experience Lab
MARCH 26, 2019
A customer experience transformation is underway at Cable & Wireless, a $3.6 During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless. billion telecommunications company.
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