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Catalyst Wireless Enterprise Agreements now support Cisco DNA Essentials!

Cisco - Contact Center

Keeping pace with changing priorities in a dynamic environment is not easy,… Read more on Cisco Blogs Networking Catalyst Wireless Cisco DNA Cisco DNA Center Cisco DNA Essentials Cisco DNA software Cisco DNA Software Subscriptions Cisco Wireless enterprise agreement

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Getting to the Core of the Digital Divide with 5G Fixed Wireless Access

Cisco - Contact Center

Even today, there is a sizeable U.S. population without internet connectivity.

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Wi-Fi 6E, Something Old, Something New, Something Borrowed, Something Blue – Part 1

Cisco - Contact Center

Each of these four blogs will dive into diff… Read more on Cisco Blogs Networking Campus Wireless Network Catalyst Wireless Cisco High Density Wi-Fi Cisco Meraki Cisco Wi-Fi 6E Cisco Wireless Hospital Wi-Fi Internet of Things (IoT) mobility Wi-Fi Wi-Fi 6E Series wireless Wireless and Mobility

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Focus on Well-Being: The Benefits of Wireless Audio

Contact Center Pipeline

Technology call center contact center headsets wireless audio wireless headsets workplace wellnessCompanies that utilize contact centers understand the value of maintaining skilled employees, since customer service tends to be an industry with a high amount of worker “churn.” The health and well-being of contact center personnel is therefore a high priority. This becomes especially notable as media reports reveal the health disadvantages of sedentary work styles. […].

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Cisco IoT enables the global acceleration of offshore wind energy

Cisco - Contact Center

Renewable energy is a hot topic right now. Most countries globally are investing in renewable energy generation to accelerate the move toward carbon neutrality.

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MWC Barcelona: What connections will you make in 2023?

Cisco - Contact Center

As Mobile World Congress Barcelona fast approaches, we anticipate a productive and energizing event. More specifically, we look forward to great discussions on monetizing 5G networks.

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City of Fort Worth fast-tracks free Wi-Fi access in under-connected areas

Cisco - Contact Center

Turn… Read more on Cisco Blogs Internet of Things (IoT) Cisco Catalyst IE3300 Rugged Series Switches Cisco Industrial Ethernet Switches Cisco Industrial Wireless Cisco Meraki Access Points Cisco Ultra-Reliable Wireless Backhaul Cisco Umbrella City Government digital divide

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Connecting industrial devices anywhere with Cisco’s new modules for LoRaWAN and 450MHz LTE

Cisco - Contact Center

Extending connectivity to remote sites can be challenging, especially when connectivity requirements differ depending on location and use case.

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Temkin Experience Ratings Industry Snapshot: Wireless

Customer Experience Matters

Congratulations to MetroPCS for earning the top customer experience score in the wireless industry. Of the nine wireless carriers included in this year’s Ratings, MetroPCS earned the highest score with a rating of 73%, putting it in 95th place overall out of 318 companies across 20 industries. The post Temkin Experience Ratings Industry Snapshot: Wireless appeared first on Customer Experience Matters®.

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My Q&A with Mavenir - Wireless Challenges for Security and Fraud

Jon Arnold

My latest piece was a Q&A I did with Mavenir , with a focus on security and fraud for wireless operators. I contribute occasionally to UK-based Enterprise Management 360 , and am on their roster of analysts. This is problematic on many fronts, and having seen them talk about this at their recent analyst event, it turns out Mavenir is quite strong in this area.

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In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack

ForeSee

Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading. The post In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack appeared first on ForeSee.

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Secure Equipment Access: more uptime, fewer truck rolls, remote access control

Cisco - Contact Center

It was a pleasure to connect with so many customers and partners at Cisco Live EMEA in Amsterdam last month.

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Social Media Emerges as Wireless Customer Service Channel of Choice

CSM Magazine

Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. Following are key findings of the 2018 studies: Social channels become front line for customer service: Among customers who ask a question or make a request of their wireless carrier, overall satisfaction is highest in the social media channel (838 on a 1,000-point scale) and the app channel (835).

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Industrial IoT takes center stage at Cisco Live EMEA

Cisco - Contact Center

Cisco Live EMEA wrapped up last week. And while the event is over, the momentum continues to build.

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Republic Wireless Sustains Rapid Membership Growth Without Brick-and-Mortar Call Center

Bright Pattern

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary. Republic Wireless has been able to deliver on its promise of affordable communication in part because of a lean customer service infrastructure.

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Customer Stories: Unymira at Cable & Wireless in Trinidad

Unymira

Unymira is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide. Contact Center

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Making Sense of Wireless Technologies from 5G to LTE-M and Beyond

airespring

This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). 3GPP sets the standards, or Releases for all mobile wireless worldwide. Our desire for faster, better, cheaper wireless is never-ending.

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Making Sense of Wireless Technologies from 5G to LTE-M and Beyond

airespring

This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). 3GPP sets the standards, or Releases for all mobile wireless worldwide. Our desire for faster, better, cheaper wireless is never-ending.

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What’s Required for Wi-Fi 6

ConvergeOne

Now, you might be saying to yourself, "How can I get these great benefits for my wireless network?" As always, when we talk about new wireless technologies, we are talking about an upgrade of at least the radio hardware. Blog Enterprise Networking Wireless

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How to Get the Best Headsets for Amazon Connect

Contact Center Pipeline

Technology Amazon Connect headsets call center headsets contact center noise cancellation USB headsets wired headsets wireless headsetsIf you’re looking for the best headsets for your call center agents working on Amazon Connect, here are our top picks.

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Solutions for Social Distancing and Contact Tracing in the Workplace

ConvergeOne

Enterprise Networking Wireless Contact TracingAs businesses re-open their offices and employees are not restricted to work-from-home limitations, many are looking for ways to increase employee safety and actively respond to incidents of COVID-19 infections.

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Wi-Fi 6: Is Your Network Ready?

ConvergeOne

Every four to six years, a new type of wireless LAN technology comes out with much fanfare. Since every generation of wireless makes a similar claim, it can be difficult to know what truly is a significant upgrade and what is "just a little bit faster.". Enterprise Networking Wireless

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Creating the Connected City

ConvergeOne

The city had invested a great deal of money into revitalizing the area, and improving the wireless infrastructure was part of the mayor’s vision for creating a 21st century, connected city that would attract tech-savvy young professionals and leading conferences to the area.

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Why QD Headsets are Best for a Hybrid Call Center Workforce

Plantronics

Contact Center Headsets Hybrid Working Remote Working call center DA80 EagleEye Mini Encorepro 500 EncorePro 500 QD EncorePro 700 hybrid workers hybrid working hybrid working report MDA524 audio processor next-normal Savi 8220 Office voyager 4245 VVX350 VVX350 desk phone wireless headset Y training cable

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7 Reasons Why SSIDs SHOULD Be Broadcast

ConvergeOne

When working with various customers on their wireless networks, I am often asked about the broadcasting of Service Set Identifiers (SSIDs) – or the name of the Wi-Fi network – as a security risk. Enterprise Networking WirelessAt one time, broadcasting of SSIDs was seen as a security issue, and therefore almost everyone disabled broadcasting.

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VoWiFi 911 and Application of Proximity Check

West

Wireless location has historically been derived from the cell tower and VoIP location from the subscriber’s pre-provisioned address. Carrier Services E9-1-1 Services Safety Services Wireless E911 VoWiFi wireless locationBy: Marcus Andronici, Principal Sales Engineer. In recent blogs, we talked about the key components of a VoWiFi 911 solution , as well as VoWiFi user set-up and provisioning. Now I’m going to explore a specific VoWiFi 911 call feature: proximity check.

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Helping Guiding Eyes for the Blind Migrate Servers to the Cloud

ConvergeOne

When the organization was preparing to expand into a new building in Patterson, New York, it engaged ConvergeOne to install eight (8) new Cisco wireless access points and WLAN controllers.

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Why QD Headsets are Best for a Hybrid Call Center Workforce

Plantronics

With significant uncertainty about whether call center employees will be working from an office or from home, the roles, requirements, and the right devices for customer service reps have now been reset.

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How Wi-Fi Location-Based Services Can Step Up Your Public Safety Game

Avaya

As part of normal operations, a mobile device will probe the network looking for Wireless Access Points (WAPs). Therefore, a Wi-Fi location-based solution can identify the location of every wireless device in range of the WLAN. Networking automated elasticity Avaya End to end segmentation EverywherePerimeter hacking hyper-segmentation native stealth security Target Wi-Fi Location-Based Services Wireless Access Points (WAPs) WLBS

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What does a Smart City look like? We’re defining it with a new partner

Avaya

Networking communications systems networking security Smart City wireless solutionsThe city of the future is a Smart City, emboldened by technology that folds in government, industry, and consumers. For this to happen, it needs a strong foundation—an infrastructure that can withstand heavy traffic, particularly during times of crisis. At Avaya, we’re partnering with 22 Capital Partners to prototype the Smart City platform in the Gramercy District in the Washington, D.C.

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Tour the RSA Conference 2023 Security Operations Center

Cisco - Contact Center

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Business Continuity and How to Achieve It

airespring

Layer 2: Wireless Connectivity. The second layer of business continuity is wireless. In the event that your physical lines are damaged, a wireless back up connection is necessary to keep your office running. Blog Business Continuity cloud applications cloud back up cloud failover connectivity continuity disaster recovery failover geographic diversity intelligent failover managed failover outage secondary connectivity wireless backup

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Business Continuity and How to Achieve It

airespring

Layer 2: Wireless Connectivity. The second layer of business continuity is wireless. In the event that your physical lines are damaged, a wireless back up connection is necessary to keep your office running. Blogs Business Continuity cloud applications cloud back up cloud failover connectivity continuity disaster recovery failover geographic diversity intelligent failover managed failover outage secondary connectivity wireless backup

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Five ways 5G will impact the customer experience

TELUS International

The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G's potential to make waves in the customer experience. CX Best Practices

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The Heist: Telecommunications Companies Taking the Power Back

Fonolo

Commission staff is concerned that this practice may be inconsistent with the Wireless Code of Conduct,” the national regulators wrote. Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which is owned by Rogers Communications Inc. took steps to charge a small fee for its customer support services at its call centers. Yes: A service that used to be provided for free when customers paid their monthly bill just became billable.

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RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

By Brad Baumunk , President and COO. RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. We have validated our approach through dozens of engagements with our clients. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.

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How to setup a small Business Network

JivoChat

Should a Small Business Have a Wireless Network or a LAN? A wireless connection is less secure. Wireless Network. A wireless network allows devices to share data and wirelessly connects devices to the internet. Wireless networks are called WiFi.

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Teleopti launches a unique solution to follow up on private telephony usage

teleopti

More and more premium services for wireless telephony are becoming available and many of them are for private usage

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7 Common TCPA Misconceptions

Quality Contact Solutions

Here are two areas: Calling Wireless Numbers: Some level of consent is required to use an automatic telephone dialing system (ATDS) when calling any? wireless telephone number , regardless if the call is B2B. This is not right when it comes to placing calls to wireless phone numbers. #3

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Webinar recording: Telecom increases revenue and NPS® with data-driven CX programs

Centriam Customer Experience Lab

A customer experience transformation is underway at Cable & Wireless, a $3.6 During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless. billion telecommunications company.