Working with B2B vs B2C Telemarketing for Business Growth

OctopusTech

Telemarketing has always been an invaluable sales asset among entrepreneurs throughout the world, though no matter how successful a campaign you run, the difference between its success and failure will always boil down to the techniques used in planning and proper execution of those campaigns.

Number of Ways Telemarketing can help Grow Your Business

OctopusTech

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. After that, your telemarketing team can send reminders and start the recovery process.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

5 Essential Tips for Telemarketing Success

VocalCom

Telemarketing can be a difficult practice for sales agents, as some businesses may resist calls for fear of being hassled. Here are five essential tips for telemarketing success every sales agent should know. Telemarketing requires a confident attitude with a personal touch. Noting common responses is ideal for revising telemarketing strategies with peers and supervisors, as call scripts may be revised and individual performance may be improved.

8 Simple Strategies to Warm Up Your Cold Calling Services

OctopusTech

blog cold calling Telemarketing serviceBefore plunging headlong into ways for warming up your cold calling services, let’s spend a moment to understand what cold calling or warm calling actually is. Though two sides of the same coin, they are as much different as they can get.

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How Smartphones Have Changed Call Center Services

OctopusTech

Smartphones are the evolution of basic landline phones just as call centers are the evolution of earlier telemarketing services , and both are nothing less than a necessity of today. blog Call center services customer support telemarketing services

5 Reasons SMS is a Smart Channel for Great Customer Experiences

VocalCom

Customers may opt in to receive timely promotional offers, and advanced telemarketing solutions enable brands to launch rich, personalized, and automated SMS campaigns that maximize agent productivity, reduce costs, allow real-time performance analysis, and increase the chances of connecting with the strongest prospects for quick ROI. As SMS continues to be a popular channel in daily communications, its role in customer experience is more important than ever.

Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Convoso

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities. However, a severe lack of resources to help call center operations remain compliant has resulted in major frustrations to consumers and has costed businesses thousands of dollars worth of legal penalties, and in some instances resulting in going out of business entirely.

Is Outbound Telesales Making a Comeback?

CustomerServ

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation The death knell for outbound telesales has sounded countless times over the years.

5 Key Outbound and Inbound Contact Center Solutions

Outsource Consultants

Inbound and Outbound Telemarketing: Outbound telemarketing can increase revenue thanks to agents trained in sales and up-selling. In addition, contact centers can provide inbound telemarketing.

Is Outbound Telesales Making a Comeback?

Robert Davis

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. Likewise, the number of telemarketing operations in the U.S.,

Understanding Different Inbound and Outbound Call Center Services

OctopusTech

It is basically the process of attracting interest to your company’s product or services in order to cultivate an audience for your sales via different means such as telemarketing, online lead generation, direct mail etc.

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando. By: JD Fairweather. How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)?

Need Customer Surveys? Call Centers Can Help!

Outsource Consultants

If you partner with a call center for outbound services, telemarketing agents would be utilized to reach out to your customers and gather survey information. Do customer surveys matter? Are they still useful, or do customers get tired of them and ignore them or answer dishonestly?

Questions to Ask Call Recording Vendors

OrecX

HIPAA , PCI-DSS, Telemarketing Sales Rule, TCPA, GDPR, MiFID II etc.)? Call recording software and. quality monitoring software can bring tremendous value to any contact center and/or enterprise, but how do you know which vendor/solution to choose - or better yet - which questions to ask? Right now there are over 100 call recording/quality monitoring vendors in the industry. Not all are created equal.

Seven Things You Didn’t Know About Home Based Call Center

Dialer 360

Telemarketing might be your fantasy or goal for business establishment, yet in the event that you don’t have the correct identity, mentality or condition, it can turn into a bad dream. The idea of working from home or home based call center has picked up popularity in these years.

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How Call Recording Helps you Perform CPR 

OrecX

Are they saying and doing the right things in compliance with HIPAA, PCI-DSS, Telemarketing Sales Rule, Truth in Lending Act, MiFID II, GDPR, etc? Three primary areas in which call recording helps businesses include (C) Compliance, (P) Performance and (R) Risk. Everything else recording does really falls in one of these three areas.

Lessons Learned from My First Contact Center Jobs

Toister Performance Solutions

It was an outbound telemarketing job for Cambridge-based Fawcett Energy. I have the honor of speaking at the NorthEast Contact Center Forum conference in Foxborough, Massachusetts later today. My first contact center job was in Massachusetts.

Contact Center Industry Stats – Technology

Taylor Reach Group

Complaints about telemarketers and scammers have steadily increased in recent years, with robocalls identified in the majority of cases. Over the past few weeks, we have be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. as well as statistics related to the various Contact Center channels.

4 Reasons Sales Agents Need to Have Customer-Centric Mindsets

Outsource Consultants

You know how irritating it feels when a telemarketer calls you at dinner? In a recent article , Lance Zingale discusses how lasting success for companies requires emphasis on customer lifetime value. In order to boost customer lifetime value, Zingale says that companies need to do the following: 1) Focus on improving every step in the entire customer journey with touchpoint analytics. . 2) Utilize artificial intelligence (AI) to help customers with chatbots and messaging channels. .

How Ontario Minimum Wage Increases Will Impact Contact Centres

Taylor Reach Group

When you look at outbound telemarketers, most of them are already moved away, to avoid the hindrance of government rules such as “do not call” etc. How Ontario Minimum Wage Increases Will Impact Contact Centres.

Faces of Customer Experience: Melissa Kovacevic

Customers That Stick

One of the first contact center jobs I had was as a supervisor with a telemarketing outsource company. Meet Melissa Kovacevic! Melissa opened her consulting practice in 1983 after a post-college customer-service near-death-experience as toy demonstrator at Sears during Christmas.

Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

When you look at outbound telemarketers, most of them are already moved away, to avoid the hindrance of government rules such as “do not call” etc. Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers.