Working with B2B vs B2C Telemarketing for Business Growth

OctopusTech

Telemarketing has always been an invaluable sales asset among entrepreneurs throughout the world, though no matter how successful a campaign you run, the difference between its success and failure will always boil down to the techniques used in planning and proper execution of those campaigns.

Number of Ways Telemarketing can help Grow Your Business

OctopusTech

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. After that, your telemarketing team can send reminders and start the recovery process.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

5 Essential Tips for Telemarketing Success

VocalCom

Telemarketing can be a difficult practice for sales agents, as some businesses may resist calls for fear of being hassled. Here are five essential tips for telemarketing success every sales agent should know. Telemarketing requires a confident attitude with a personal touch. Noting common responses is ideal for revising telemarketing strategies with peers and supervisors, as call scripts may be revised and individual performance may be improved.

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

Outsource Consultants

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing. Contact centers that focus on telemarketing and outbound sales do their best to hire people with these traits so they can provide the best ROI for their clients.

8 Simple Strategies to Warm Up Your Cold Calling Services

OctopusTech

blog cold calling Telemarketing serviceBefore plunging headlong into ways for warming up your cold calling services, let’s spend a moment to understand what cold calling or warm calling actually is. Though two sides of the same coin, they are as much different as they can get.

How Smartphones Have Changed Call Center Services

OctopusTech

Smartphones are the evolution of basic landline phones just as call centers are the evolution of earlier telemarketing services , and both are nothing less than a necessity of today. blog Call center services customer support telemarketing services

5 Reasons SMS is a Smart Channel for Great Customer Experiences

VocalCom

Customers may opt in to receive timely promotional offers, and advanced telemarketing solutions enable brands to launch rich, personalized, and automated SMS campaigns that maximize agent productivity, reduce costs, allow real-time performance analysis, and increase the chances of connecting with the strongest prospects for quick ROI. As SMS continues to be a popular channel in daily communications, its role in customer experience is more important than ever.

Alberta Independent Media

OctopusTech

Octopus Tech Solutions provided them with Telemarketing Services that helped them generate advertisers for their site, which in turn led to revenue enhancement for their business. Telemarketing Services.

Alberta Independent Media

OctopusTech

Octopus Tech Solutions provided them with Telemarketing Services that helped them generate advertisers for their site, which in turn led to revenue enhancement for their business. Telemarketing Services.

Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Convoso

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities. However, a severe lack of resources to help call center operations remain compliant has resulted in major frustrations to consumers and has costed businesses thousands of dollars worth of legal penalties, and in some instances resulting in going out of business entirely.

Is Outbound Telesales Making a Comeback?

CustomerServ

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation The death knell for outbound telesales has sounded countless times over the years.

Giftex

OctopusTech

Telemarketing Services. Launched in 1988, Giftex is a leading exhibition organizing company. For the past 30 years, Giftex has offered a platform to buyers and sellers of gifts and stationery to meet one another.

Giftex

OctopusTech

Telemarketing Services. Launched in 1988, Giftex is a leading exhibition organizing company. For the past 30 years, Giftex has offered a platform to buyers and sellers of gifts and stationery to meet one another.

Nearshore Contact Center Outsourcing Spotlight: Costa Rica and Panama

Outsource Consultants

If your company needs outbound services, Costa Rican vendors excel at providing ROI with sales, lead generation, and telemarketing. These vendors also provide outbound services such as telemarketing, lead generation, and sales. Sales and telemarketing.

5 Key Outbound and Inbound Contact Center Solutions

Outsource Consultants

Inbound and Outbound Telemarketing: Outbound telemarketing can increase revenue thanks to agents trained in sales and up-selling. In addition, contact centers can provide inbound telemarketing.

Is Outbound Telesales Making a Comeback?

Robert Davis

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. Likewise, the number of telemarketing operations in the U.S.,

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando. By: JD Fairweather. How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)?

Do's & Don'ts for Selecting a Call Recorder

OrecX

You need to be sure the one you choose supports all of your regulatory needs – e.g. PCI, HIPAA, Telemarketing Sales Rule, GDPR, MiFID II….

Understanding Different Inbound and Outbound Call Center Services

OctopusTech

It is basically the process of attracting interest to your company’s product or services in order to cultivate an audience for your sales via different means such as telemarketing, online lead generation, direct mail etc.

Need Customer Surveys? Call Centers Can Help!

Outsource Consultants

If you partner with a call center for outbound services, telemarketing agents would be utilized to reach out to your customers and gather survey information. Do customer surveys matter? Are they still useful, or do customers get tired of them and ignore them or answer dishonestly?

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

It also makes for solid ROI with outbound sales and telemarketing. Sales and telemarketing. We have seen a demand for nearshore contact center outsourcing locations.

The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

I remember when ‘telemarketers’ were working off of flip charts, QA was through a Dictaphone recorder, and reports were done by tick sheets. It’s a noisy little planet we live on.

3 Standout Asia-Pacific Countries For Contact Center Outsourcing

Outsource Consultants

Some of the most popular services Philippine contact centers provide their partners include outbound telemarketing, inbound customer service, technical support, and a variety of other business process outsourcing options.

Questions to Ask Call Recording Vendors

OrecX

HIPAA , PCI-DSS, Telemarketing Sales Rule, TCPA, GDPR, MiFID II etc.)? Call recording software and. quality monitoring software can bring tremendous value to any contact center and/or enterprise, but how do you know which vendor/solution to choose - or better yet - which questions to ask? Right now there are over 100 call recording/quality monitoring vendors in the industry. Not all are created equal.

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

Call centers in El Salvador are great options for inbound customer service, outbound sales, and telemarketing. We have seen a demand for nearshore contact center outsourcing locations. Many of these locations are hidden gems that can offer great value at prices up to 50% off of U.S.

Seven Things You Didn’t Know About Home Based Call Center

Dialer 360

Telemarketing might be your fantasy or goal for business establishment, yet in the event that you don’t have the correct identity, mentality or condition, it can turn into a bad dream. The idea of working from home or home based call center has picked up popularity in these years.

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Nearshore Contact Center Outsourcing Spotlight: Tijuana

Outsource Consultants

The organizations offer the same services as other locations, but their primary specialties include customer service, telemarketing, and collections. It’s not always the best fiscal option to maintain an in-house contact center, especially when it’s much more affordable to scale during busy seasons with offshore options.

3 Ways Contact Centers Provide Data to Improve Customer Service

Outsource Consultants

With outbound, telemarketing agents can reach out to customers and request survey feedback in exchange for rewards like discounts or gift cards. A recent article by Howard Lax makes a “radical” statement…customer experience isn’t everything when it comes to business success.

How Call Recording Helps you Perform CPR 

OrecX

Are they saying and doing the right things in compliance with HIPAA, PCI-DSS, Telemarketing Sales Rule, Truth in Lending Act, MiFID II, GDPR, etc? Three primary areas in which call recording helps businesses include (C) Compliance, (P) Performance and (R) Risk. Everything else recording does really falls in one of these three areas.

What Are The Top Factor Of Call Center Manager Goals & Objectives?

Dialer 360

Conclusion: Call center telemarketing has known for emphasizing too much on quantity over quality. Excellence is one of the pillars of success in contact center services. Customers and client have an interest in quality work only.

Contact Center Industry Stats – Technology

Taylor Reach Group

Complaints about telemarketers and scammers have steadily increased in recent years, with robocalls identified in the majority of cases. Over the past few weeks, we have be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. as well as statistics related to the various Contact Center channels.

How Ontario Minimum Wage Increases Will Impact Contact Centres

Taylor Reach Group

When you look at outbound telemarketers, most of them are already moved away, to avoid the hindrance of government rules such as “do not call” etc. How Ontario Minimum Wage Increases Will Impact Contact Centres.

Lessons Learned from My First Contact Center Jobs

Toister Performance Solutions

It was an outbound telemarketing job for Cambridge-based Fawcett Energy. I have the honor of speaking at the NorthEast Contact Center Forum conference in Foxborough, Massachusetts later today. My first contact center job was in Massachusetts.

4 Reasons Sales Agents Need to Have Customer-Centric Mindsets

Outsource Consultants

You know how irritating it feels when a telemarketer calls you at dinner? In a recent article , Lance Zingale discusses how lasting success for companies requires emphasis on customer lifetime value. In order to boost customer lifetime value, Zingale says that companies need to do the following: 1) Focus on improving every step in the entire customer journey with touchpoint analytics. . 2) Utilize artificial intelligence (AI) to help customers with chatbots and messaging channels. .

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Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

When you look at outbound telemarketers, most of them are already moved away, to avoid the hindrance of government rules such as “do not call” etc. Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers.

Faces of Customer Experience: Melissa Kovacevic

Customers That Stick

One of the first contact center jobs I had was as a supervisor with a telemarketing outsource company. Meet Melissa Kovacevic! Melissa opened her consulting practice in 1983 after a post-college customer-service near-death-experience as toy demonstrator at Sears during Christmas.