How to navigate the world of telemarketing compliance in 2019

Convoso

This week we hosted the first in a series of four webinars about the most important changes in telemarketing compliance, and the recording is now available. Telemarketing Compliance" TCPA "Compliance

Outbound Telemarketing Script Tips

Quality Contact Solutions

Outbound telemarketing can be a powerful marketing tool if you know how to approach the customers. Try out these useful tips which can help you create a perfect outbound telemarketing script. When you get into the writing zone, think about the outbound telemarketing like a performance.

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How to Write an Outbound Telemarketing Script

Quality Contact Solutions

Now you need to develop a message for your telemarketing staff to effectively convey on your behalf…You need a telemarketing script. What should be included in a telemarketing script? When to consider eliminating the telemarketing script. By Julie Kramme, Sales Executive.

Does Telemarketing Still Have a Place in Lead Generation?

OctopusTech

One of the tried and tested ones is telemarketing services. Does Telemarketing Still Work? For decades, businesses have relied on telemarketing as one of its key tactics to reach out to new and existing customers. Arguments against telemarketing.

Membership Telemarketing: Telemarketing Laws Compliance

Quality Contact Solutions

When our company first started working with associations and membership renewals telemarketing, I was a bit surprised to learn that placing telephone calls to renew professional individual memberships must comply with all telemarketing regulations. By Angela Garfinkel, President.

Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. The same can be said for the majority of the b to b telemarketing sales agents. 5 Reasons Telemarketing Services Are Best in the U.S.

6 Telemarketing Headsets to Consider for 2019

Calltools

Headsets for telemarketers have become increasingly sophisticated over the last couple of decades. The headset that works for one person, however, may not meet the needs of another telemarketer. Koss CS100 USB Koss designed the CS100 USB for gamers as well as telemarketers.

Number of Ways Telemarketing can help Grow Your Business

OctopusTech

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. After that, your telemarketing team can send reminders and start the recovery process.

Telemarketing Practices to Avoid Your Getting Numbers Flagged

Calltools

By avoiding the following telemarketing practices, you can reduce the risk of your numbers being flagged. High Volume Telemarketing Practices Higher volume call centers should regularly swap out numbers to reduce their risk of being flagged as spam.

What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Is inside sales just a different word for telemarketing? That’s where inside sales dramatically diverge from what is understood as telemarketing.

11 Phenomenal Tips for Effective Telemarketing to Boost Your Sales

Dialer 360

Telemarketing is very common of marketing companies use to connect with potential customers. Telemarketing consisted of companies making telephone calls to existing or potential customers. Advanced technology, telemarketing has expanded to include video conference calls as well.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

What Is The Importance Of Telemarketing In Lead Generation?

Dialer 360

Telemarketing is common among marketing companies to connect with the potential customer. Historically, telemarketing consisted of companies making a telephone. With new technology, telemarketing has expanded to include video conferencing call as well.

Using Telemarketing Predictive Dialer To Manage Peak Times

ChaseData

What happens in your contact center when calls are coming in faster than you have the staff to handle? Ideally, this doesn’t ever happen in your call center. But if your facility is like most, you’ve been caught unprepared for peak times and seasons at least a few times before.

5 Essential Tips for Telemarketing Success

VocalCom

Telemarketing can be a difficult practice for sales agents, as some businesses may resist calls for fear of being hassled. Here are five essential tips for telemarketing success every sales agent should know. Telemarketing requires a confident attitude with a personal touch. Noting common responses is ideal for revising telemarketing strategies with peers and supervisors, as call scripts may be revised and individual performance may be improved.

Is Outbound Telesales Making a Comeback?

Contact Center Pipeline

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. A brief history of outbound telesales Although telemarketing is undergoing a revival, it has had […]. Outsourcing call center contact center outbound selling outsourcing telemarketing telesales

Attributes of a Successful Contact Solutions Supervisor

Quality Contact Solutions

Other Articles You Might Find Interesting: The 7 Habits of Highly Effective Telemarketing Management. Achieve B2B Telemarketing Goals with An Experienced Team. Telemarketing Services Management Explained. Stay Up to Date on Telemarketing Services News from QCS.

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

Outsource Consultants

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing. Contact centers that focus on telemarketing and outbound sales do their best to hire people with these traits so they can provide the best ROI for their clients.

Integrating e-mail and outbound telemarketing to improve lead generation

TMP Direct

When MegaFab, a machine tools manufacturing company, was searching for ways to boost its telemarketing sales numbers, managers took a closer look at the company’s e-mail marketing efforts. Our goal is to have telemarketing and e-marketing running together as a team, Julian said.

TCPA Compliancy: Predators and Fines on the Rise (What You Need to Know to Not Fall Victim)

Contact Center Pipeline

Contact Center Compliance auto-dialed calls call center call center compliance consumer complaints consumer privacy contact center Do Not Call Registry TCPA lawsuits TCPA regulations telemarketing Telephone Consumer Protection Act

Top Telemarketing Tips to Spark Your Call Center Performance

Dialer 360

The post Top Telemarketing Tips to Spark Your Call Center Performance appeared first on Dialer360. Improving call center performance has always been a target of the call center supervisor and the owner.

10 Unexpected Ways Telemarketing Techniques Can Make Your Call Center Better

Dialer 360

How to be a great telemarketer? According to top call center telemarketing facts, “80% of companies say they deliver “superior” customer service but 8% of people think these same companies deliver “superior” customer service.”.

The Changing Dynamics of Customer Support Outsourcing in 2020

OctopusTech

As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing.

Why use call monitoring in your call center

Quality Contact Solutions

QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects and special programs which are typically not well-suited for the traditional brick and mortar call center. Articles Call Center Monitoring Consulting and Outsourced Telemarketing QA Quality Assurance Best Practices Quality Assurance Outsourcing Telemarketing ServicesBy Marcia Jenkins, Senior Operations Manager.

When Looking for Call Center Options – Look at QCS

Quality Contact Solutions

B2B telemarketing services spotlight Marcia Jenkins. Stay Up to Date on Telemarketing Services News from QCS. Nathan Teahon is the Vice President at Quality Contact Solutions, a leading outsourced telemarketing services organization. Nathan is a true, born and bred telemarketer.

How to Create True Opt-In Lists for Telemarketing Calls & SMS Messaging

Calltools

Since its inception, the Do Not Call Registry (DNC) has significantly impacted the telemarketing industry and individual organizations relying on outbound telemarketing. It means you have to find creative ways to make sure your telemarketing efforts still work. This guide offers some insight into how you can attract potential customers and invite them to opt into your telemarketing.

Manual Dialing Gone Mad: An Outbound Dialing Story

Aspect

Apparently unfamiliar with the Telephone Consumer Protection Act (TCPA) which restricts telemarketing calls via voice, SMS texts, or fax, the mischievous lizard rang the center’s main number multiple times. Editors note: A ‘bazillion’ is not an actual monetary denomination.

Call Center Outsourcing: From Good to Great

Quality Contact Solutions

Stay Up to Date on Telemarketing Services News from QCS. Megan’s experience includes working as an outbound telemarketing manager for a Fortune 100 company for many years. Articles Contact Management Services Outsourced Telemarketing

How Smartphones Have Changed Call Center Services

OctopusTech

Smartphones are the evolution of basic landline phones just as call centers are the evolution of earlier telemarketing services , and both are nothing less than a necessity of today. blog Call center services customer support telemarketing services

8 Simple Strategies to Warm Up Your Cold Calling Services

OctopusTech

blog cold calling Telemarketing serviceBefore plunging headlong into ways for warming up your cold calling services, let’s spend a moment to understand what cold calling or warm calling actually is. Though two sides of the same coin, they are as much different as they can get.

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Stay Out of Hot Water with Proper Outbound Call Compliance

ChaseData

This is a list that is kept on a national level of people across the United States who have asked that they not be contacted for telemarketing purposes. In the modern day, most people have heard of the National Do Not Call Registry.

Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Convoso

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities. However, a severe lack of resources to help call center operations remain compliant has resulted in major frustrations to consumers and has costed businesses thousands of dollars worth of legal penalties, and in some instances resulting in going out of business entirely.

Alberta Independent Media

OctopusTech

Octopus Tech Solutions provided them with Telemarketing Services that helped them generate advertisers for their site, which in turn led to revenue enhancement for their business. Telemarketing Services.

Alberta Independent Media

OctopusTech

Octopus Tech Solutions provided them with Telemarketing Services that helped them generate advertisers for their site, which in turn led to revenue enhancement for their business. Telemarketing Services.

What Get You Quickly Paid For Effective Debt Collection Scripts?

Dialer 360

Call Center Telemarketing Effective Debt Collection ScriptsAre you ready to start making useful debt collection scripts? The past due accounts but aren’t sure same where and how to begin. One of the most necessary things that you can do.

5 Reasons SMS is a Smart Channel for Great Customer Experiences

VocalCom

Customers may opt in to receive timely promotional offers, and advanced telemarketing solutions enable brands to launch rich, personalized, and automated SMS campaigns that maximize agent productivity, reduce costs, allow real-time performance analysis, and increase the chances of connecting with the strongest prospects for quick ROI. As SMS continues to be a popular channel in daily communications, its role in customer experience is more important than ever.

Contact Solutions: Team Member Spotlight

Quality Contact Solutions

Other Articles You Might Find Interesting: B2B Telemarketing Services Spotlight Marcia Jenkins. Telemarketing Services Success Starts with Key Vendors. Worthwhile Work Success Telemarketing Agencies. 7 Habits Highly Effective Telemarketing Management.

Regulatory Requirements that Impact US Call Centers Using a Publicly Switched Telephone Network

ChaseData

Let’s look at the Telephone Consumer Protection Act and the Telemarketing Sales Rule - as these two have most immediate impact on call center operations using the publicly switched telephone network.

Is Outbound Telesales Making a Comeback?

CustomerServ

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation The death knell for outbound telesales has sounded countless times over the years.