Number of Ways Telemarketing can help Grow Your Business

OctopusTech

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. After that, your telemarketing team can send reminders and start the recovery process.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

6 Golden Rules for Effective Telemarketing

VocalCom

Telemarketing can be a difficult practice, as agents may fear rejection while potential customers are weary of annoying callers. However, effective telemarketing should never be about being aggressive. Here are six golden rules for effective telemarketing that sales agents should follow. Rejection is inevitable in telemarketing, so a resilient attitude is vital. Revise telemarketing strategies. Effective telemarketing does not have to be a daunting task.

5 Essential Tips for Telemarketing Success

VocalCom

Telemarketing can be a difficult practice for sales agents, as some businesses may resist calls for fear of being hassled. Here are five essential tips for telemarketing success every sales agent should know. Telemarketing requires a confident attitude with a personal touch. Noting common responses is ideal for revising telemarketing strategies with peers and supervisors, as call scripts may be revised and individual performance may be improved.

Top Telemarketing Tips to Spark Your Call Center Performance

Dialer 360

The post Top Telemarketing Tips to Spark Your Call Center Performance appeared first on Dialer360. Improving call center performance has always been a target of the call center supervisor and the owner.

5 Reasons SMS is a Smart Channel for Great Customer Experiences

VocalCom

Customers may opt in to receive timely promotional offers, and advanced telemarketing solutions enable brands to launch rich, personalized, and automated SMS campaigns that maximize agent productivity, reduce costs, allow real-time performance analysis, and increase the chances of connecting with the strongest prospects for quick ROI. As SMS continues to be a popular channel in daily communications, its role in customer experience is more important than ever.

Is Outbound Telesales Making a Comeback?

CustomerServ

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation The death knell for outbound telesales has sounded countless times over the years.

Is Outbound Telesales Making a Comeback?

Robert Davis

Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. Likewise, the number of telemarketing operations in the U.S.,

Understanding Different Inbound and Outbound Call Center Services

OctopusTech

It is basically the process of attracting interest to your company’s product or services in order to cultivate an audience for your sales via different means such as telemarketing, online lead generation, direct mail etc.

Need Customer Surveys? Call Centers Can Help!

Outsource Consultants

If you partner with a call center for outbound services, telemarketing agents would be utilized to reach out to your customers and gather survey information. Do customer surveys matter? Are they still useful, or do customers get tired of them and ignore them or answer dishonestly?

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando. By: JD Fairweather. How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)?

How Call Recording Helps you Perform CPR 

OrecX

Are they saying and doing the right things in compliance with HIPAA, PCI-DSS, Telemarketing Sales Rule, Truth in Lending Act, MiFID II, GDPR, etc? Three primary areas in which call recording helps businesses include (C) Compliance, (P) Performance and (R) Risk. Everything else recording does really falls in one of these three areas.

4 Reasons Sales Agents Need to Have Customer-Centric Mindsets

Outsource Consultants

You know how irritating it feels when a telemarketer calls you at dinner? In a recent article , Lance Zingale discusses how lasting success for companies requires emphasis on customer lifetime value. In order to boost customer lifetime value, Zingale says that companies need to do the following: 1) Focus on improving every step in the entire customer journey with touchpoint analytics. . 2) Utilize artificial intelligence (AI) to help customers with chatbots and messaging channels. .

How Ontario Minimum Wage Increases Will Impact Contact Centres

Taylor Reach Group

When you look at outbound telemarketers, most of them are already moved away, to avoid the hindrance of government rules such as “do not call” etc. How Ontario Minimum Wage Increases Will Impact Contact Centres.

Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Taylor Reach Group

When you look at outbound telemarketers, most of them are already moved away, to avoid the hindrance of government rules such as “do not call” etc. Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers.

Faces of Customer Experience: Melissa Kovacevic

Customers That Stick

One of the first contact center jobs I had was as a supervisor with a telemarketing outsource company. Meet Melissa Kovacevic! Melissa opened her consulting practice in 1983 after a post-college customer-service near-death-experience as toy demonstrator at Sears during Christmas.