How to Empower Contact Center Agents
MARCH 12, 2018
Customer Experience Call center Cloud Contact Center contact center software CRM Customer Service Multichannel Omnichannel Salesforce Visual IVR ZendeskThe contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices.