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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

SEPTEMBER 11, 2018

The country has over 15 universities with more than 170,000 enrolled students, which enables contact centers to provide clients with nearly unlimited scalability with talented agents. Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English. For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets. MORE

Bilingual agents outsourcing Telemarketing Telecommunications 52
>

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. It can help optimize performance and provide initial and ongoing training for the agents. Contact centers in these cities employ thousands of agents who speak perfect English in addition to their native Spanish. MORE

Bilingual agents outsourcing Automotive Telemarketing 52
>

What Are Phone Interpreter Services and Why You Might Need Them

Certified Languages International

MARCH 18, 2021

Call centers, for example, hire bilingual agents to answer customer questions. Phone interpreter services are a way for non-English-speaking individuals to communicate with English-speaking third parties (the gas company, healthcare system, etc.) MORE

Bilingual agents Healthcare Government Education 52
>

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

DECEMBER 31, 1969

An informative type of campaign that could fit into that mold is not only easy to set up; it is also easier to execute from an agent perspective. As a result, you don’t need a highly skilled agent. Higher-skilled agents cost more than lower-skilled agents. The quality of the agent is crucial to the success of any campaign. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual. MORE

Bilingual agents Call Center Scripts B2C 40
>
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Telemarketing Call center experience Outbound sales outsourcing Technical Support Call Center APIs Consulting Multichannel Sales More Related Topics >

What Are Phone Interpreter Services and Why You Might Need Them

Certified Languages International

MARCH 18, 2021

Call centers, for example, hire bilingual agents to answer customer questions. Phone interpreter services are a way for non-English-speaking individuals to communicate with English-speaking third parties (the gas company, healthcare system, etc.)

Bilingual agents 52
More
Bilingual agents Healthcare Government Education 52

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

SEPTEMBER 11, 2018

The country has over 15 universities with more than 170,000 enrolled students, which enables contact centers to provide clients with nearly unlimited scalability with talented agents. Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English. For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets.

Bilingual agents 52
More
Bilingual agents outsourcing Telemarketing Telecommunications 52
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Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. It can help optimize performance and provide initial and ongoing training for the agents. Contact centers in these cities employ thousands of agents who speak perfect English in addition to their native Spanish.

Bilingual agents 52
More
Bilingual agents outsourcing Automotive Telemarketing 52

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

DECEMBER 31, 1969

An informative type of campaign that could fit into that mold is not only easy to set up; it is also easier to execute from an agent perspective. As a result, you don’t need a highly skilled agent. Higher-skilled agents cost more than lower-skilled agents. The quality of the agent is crucial to the success of any campaign. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual.

Bilingual agents 40
More
Bilingual agents Call Center Scripts B2C 40
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