Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

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The country has over 15 universities with more than 170,000 enrolled students, which enables contact centers to provide clients with nearly unlimited scalability with talented agents. Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English.

Nearshore Contact Center Outsourcing Spotlight: Mexico, Chile, and Belize

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This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force.