‘Customer Experience’ or ‘Customer Service’? Why an Outsourcing Company Is the Best Way

Anexa BPO

We have a twenty-year, award-winning background as customer service specialists, and our talented agents are trained to apply the most current principles in the customer experience / service field, when representing your business.

‘Customer Experience’ or ‘Customer Service’? Either Way, Customer Service Outsourcing Companies Are the Best Way

Anexa BPO

We have a twenty-year, award-winning background as customer service specialists, and our talented agents are trained to apply the most current principles in the customer experience / service field, when representing your business.

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Adding Telephone Interpretation to Your Call Center Is Smart. Here’s Why

Certified Languages International

Maybe your bilingual agents are enough. Your agent just dials a number, requests the language they need, and gets connected with a telephone interpreter quickly. Customers want resolution, speed, and to talk to a skilled agent. Source: Yan Krukov from Pexels.

What Are Phone Interpreter Services and Why You Might Need Them

Certified Languages International

Call centers, for example, hire bilingual agents to answer customer questions. Phone interpreter services are a way for non-English-speaking individuals to communicate with English-speaking third parties (the gas company, healthcare system, etc.)

Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa BPO

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2021 ‘customer experience’ and specialize in delivering just that. It’s no longer a trend. Ecommerce has experienced a staggering five to ten years of growth acceleration over the past six months.

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

The country has over 15 universities with more than 170,000 enrolled students, which enables contact centers to provide clients with nearly unlimited scalability with talented agents. Guatemalan contact center agents are often college educated and bilingual, speaking Spanish and English. For the nearly half a billion people who speak Spanish around the world, Guatemalan agents have neutral Spanish accents that can help a variety of Hispanic countries and US Hispanic markets.

5 Outbound Call Center Pricing Variables

Quality Contact Solutions

An informative type of campaign that could fit into that mold is not only easy to set up; it is also easier to execute from an agent perspective. As a result, you don’t need a highly skilled agent. Higher-skilled agents cost more than lower-skilled agents. The quality of the agent is crucial to the success of any campaign. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual.