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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto

Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e., Those agents face the same challenges as any agent without Balto: they don’t have proper guidance on calls to win deals and provide positive customer experiences while staying compliant.

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5 Reasons You Should Outsource Your Call Center to Mexico

Global Response

Currently, around 42 million US residents speak Spanish, which means you could be missing out on—or under-serving—a large population of your audience if you don’t offer bilingual services. And while you can certainly find bilingual agents in other locations, there may be other challenges. Ready to perfect your CX?

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Happy Customer Contact Agents = Happy Customers

Anexa BPO

We have a twenty-year, award-winning background as customer service specialists and our talented agents are trained to apply the most current principles in the customer experience/service field when representing your business. Reach out today to learn more about our specialized customer service teams.

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Customer Success Drives Business Success

Anexa BPO

We have a twenty-year, award-winning background as customer service specialists, and our talented agents are trained to apply the most current principles in the customer experience and customer success field when representing your business. Reach out today to learn more about our specialized customer service teams.

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Technology For the CX Win

Anexa BPO

We have a twenty-year, award-winning background as customer service specialists and our talented agents are trained to apply the most current principles in the customer experience / service field, when representing your business. Reach out today to learn more about our specialized customer service teams.

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Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Balto

Reviewing the most significant challenges to focusing on the Spanish-speaking market, you can see a pattern emerge — and your bilingual agents are the common thread. If all roads lead to your agents, the solution is to position them for success. An AI-Powered Solution for Quick Success.

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Building a Loyal Network of Happy Shoppers with E-Commerce Customer Service

Ansafone

Bilingual agents help to reach even further distances by closing the gaps in communication. With their questions promptly answered, it’s easier for them to commit because they feel valued and heard. This helps build credibility as a trusted brand. What’s even better?