[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?


Are your outbound sales team efforts optimized for productivity? See just how successful your outbound sales team is by taking our free quiz below – and receive personalized insight into how and what you can do to improve your outbound sales efforts.

How to be Successful in Outbound Sales


Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult.

How Ringless Voicemail Can Boost Your Outbound Sales


When discussing strategies for increasing outbound contact center sales, most modern facilities focus heavily on person-centered approaches. These techniques take the automation out of the equation - or at least appear to, from the perspective of the customer.

How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

Outsource Consultants

A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. The key is to perform due diligence when trying to find AI-based apps for a sales team. Need an outbound contact center to drive sales and boost revenue?

How to Create The Perfect Cold Calling Script For Call Centers


outbound salesWhen was the last time you sat through a cold call? Probably was a very, very, very long time ago. With today’s advanced customer expectations, you will be lucky to even get someone to answer their phone.

Warm Calling Confusion


It is especially important in regards to sales calls. Remember that in the end, sales are all about relationship. Again, if sales are all about the relationship it means that you cannot be a stranger. Blog business ideas customer services outbound sales sales strategy

What Is Inbound Sales and How Can You Benefit From It?


A buyer’s behavior together with sales techniques and processes have evolved significantly. Nowadays, most B2B customers make the decision about their purchase even before a sale rep contacts them. The aim of sales reps is to assist leads in their journey. What is Inbound Sales?

The Power of Voice in your Outbound Omni-Channel Strategy


Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc.

4 Ways Contact Centers Make Successful Direct Response Campaigns

Outsource Consultants

There’s a good reason for this popularity: these kinds of marketing campaigns generate a ton of leads and sales. A great contact center will increase sales and significantly impact your bottom line. Direct response marketing has been very popular for many years.

B2B Trends & Customer Success


Having ongoing conversations with other teams within the company, such as sales, marketing and dev can give Success teams essential information on what customers expect of the product and services. Outbound Returns. Enabling the Sales Team.

B2B 65

Is Outbound Telesales Making a Comeback?

Robert Davis

The death knell for outbound telesales has sounded countless times over the years. A brief history of outbound telesales. As many businesses discovered, telemarketing proved to be an efficient model for driving sales. Outbound telemarketing is not for everyone.

How Mention Uses Aircall to Boost Sales and Customer Success


Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos. An inbound sales team t o onboard new users, manage existing accounts, and foster customer success.

Do You Have an Audit Plan for Customer Service?

Taylor Reach Group

Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. By: Deepak Selvaratnam. Today, Customer Service delivery has become so important that is even talked about in the board room! Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs.

Is outbound telesales making a comeback?

Robert C. Davis and Associates

The death knell for outbound telesales has sounded countless times over the years. A brief history of outbound telesales. As many businesses discovered, telemarketing proved to be an efficient model for driving sales. Outbound telemarketing is not for everyone.

Best Telemarketing Companies Focus on Their Niche

Quality Contact Solutions

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. Contact types: Outbound calls.

Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

They provide omnichannel capabilities such as traditional inbound and outbound voice services, email, live chat support, and social media customer service. Call centers in El Salvador are great options for inbound customer service, outbound sales, and telemarketing.

10 Tips To Improve Your Outbound Calls Strategy


Making a successful outbound call is a lot like playing chess. To make sure you end up with a trophy in one hand and a bottle of champagne in another, we will go over the basics of making successful outbound calls to help you understand what factors determine whether the call will end up being successful or not. What is an outbound call? An outbound call is initiated by a call center agent to a customer on behalf of either the call center or the client.

6 Best Practices for a Successful Outbound Calls Strategy


There are many factors which will determine the success or failure of an outbound call effort. Approaching an outbound campaign requires a sound outbound calls strategy. Detail your outbound calls strategy. Straight sales?

Cloud-based listening for the enterprise


From there, Tethr can intelligently “listen” to every customer conversation to surface insights that can be used to improve sales conversion, customer experience, loyalty, compliance and marketing effectiveness. As a Five9 customer, you could even push that data back into Five9 and automate a process that looks for conversations with that particular sequence of events and assigns the customer to an outbound sales agent skilled at handling pricing issues.

Top Video Interviews – 7 Benefits of the Consortium for Service Innovation


With marketing teams, outbound sales engines, advertising, and PR communications, we are inundated with companies, groups, and organizations pushing their value on us. When it comes to the benefit of the Consortium for Service Innovation, the managing members practice a not too common philosophy: self-selection. The Consortium for Service Innovation is extremely valuable, yet, they don’t push it on anyone.

Is Your Calling Software Predicting Opportunities for Your Sales Team?


Sales reps can spend up to 2 hours a day researching information. When it comes to a highly-competitive outbound sales environment, each minute of productivity on the phone matters. Are your sales reps achieving their quota? Don’t Leave Sales Opportunities Behind.

Sales 52

Why Mindfulness Belongs in Your Call Center

Customer Centric Support

Productivity – Within one week of introducing mindfulness to that same small outbound sales call center last year, productivity increased by 17% and they are maintaining it. Practicing mindfulness has been a popular concept in western society for many years now.

Announcing the Winners of Talkdesk’s 2016 Customer Awards


Sales Leader of the Year. The Sales Leader of the Year Award goes to a company that leverages the power of Talkdesk’s outbound calling function to achieve and exceed their business goals. Rev uses Talkdesk’s comprehensive reporting to analyze their outbound sales processes.

Using Artificial Intelligence in Sales Saves Time and Reveals New Opportunities

Answer Dash

The tedious work of organizing contact information or researching prospect demographics can be handed to bots and allow your sales team to focus on selling. Improving lead quality and shortening sales cycles A full pipeline isn't useful if the leads aren't relevant or qualified.

Sales 66

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

They provide quality customer service and give their clients outstanding ROI by driving sales conversions through superb telemarketing, up-selling, and cross-selling strategies. Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay.

6 Best Practices for a Successful Outbound Calls Strategy


There are many factors which will determine the success or failure of an outbound call effort. Approaching an outbound campaign requires a sound outbound calls strategy. Detail your outbound calls strategy. Straight sales?

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

They are focused on boosting company revenue with an emphasis on increased sales conversion rates while also delivering high CSAT scores and providing elite customer experiences. It also makes for solid ROI with outbound sales and telemarketing. Sales and telemarketing.

Sales Effectiveness Track: TOPO Sales Summit 2016


Every sales organizations is looking for the secret to improving their effectiveness and their revenue along with it. The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams.

Sales 52

Sales Development Track: TOPO Sales Summit 2016


The past few years have seen significant advances in sales strategies and practices. TOPO Sales Summit 2016 examined many of the facets of a successful sales strategy. The Sales Development Track expanded on how high-growth companies can drive pipeline and revenue.

Sales 52

5 Ways Artificial Intelligence Revolutionizes Customer Service

CSM Magazine

Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams. As a vital component in today’s marketplace, learn how AI is is harnessing the power to revolutionize the customer experience.

The importance of audio quality for contact centres


For outbound sales and marketing calls or agent call backs, customer experience can similarly suffer from poor audio quality, but so also can average call times - with an immediate impact on your bottom line.

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Customer Guru

Mr. Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills.

How to Reduce Contact Center Attrition in Different Ways?

Dialer 360

Deal with inbound and outbound customer industries may create a massive cost of frustration among workers. Tough with outbound sales and well without high-quality sales training. Call centers are an entirely tough place to work.

How to Create Enablement Content Your Sales Team Actually Uses


Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Building the bridge between marketing and sales. Sales

Sales 84

7 keys for irresistible customer onboarding experiences


Contrary to what your sales team might be chanting as they uncork that bottle of champagne, a customer’s loyalty isn’t won when they sign up for your service. Since there are several different applications of our product (sales and support, small team or large, inbound and outbound, etc.), If the customer focused on outbound sales, he’ll show them how to use click-to-dial and how to track agent performance.

Twilio Wows the Crowd with Flex Debut


RingDNA, Velocify, SalesLoft and CallRail all focus on streamlining outbound sales calls. Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the anticipation that has been building since the rumors started last month. Our two stories on it Twilio Shakes Up the Cloud Call Center World with Flex and The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era broke our traffic records, so we knew the interest level was red hot.

APIs 52

Four Signs You’re Out of Touch with Modern Sales Strategy


Technology is shaking the foundation of sales. Remember when outbound sales used to be the state of affairs? The future of sales strategy is centered on inbound strategy. If you’re a sales manager, you probably feel the pressure to transform.

Sales 62

Contact Center Business Master Plan: 5 Steps to Follow

Dialer 360

This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). It doesn’t matter what category of call center you are planning to set up.

9 Timeless Sales Strategies to Generate Leads for All Business

Dialer 360

The sales industry emerges, inbound and outbound sales professional seek to reinvent themselves. Different timeless sales strategies persist. Precisely, for prospecting, nurturing leads and closing sales. The minute you stop thinking about them and risks your sales.

Sales 30

3 Reasons to Say Hi, Olá and Salaam to Multilingual Call Center Agents


Whether they work in outbound or inbound sales, multilingual sales agents fire on all cylinders. For outbound sales, your call center now has the ability to dial people living in a variety of countries.