How to be Successful in Outbound Sales

Convoso

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult.

[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?

Convoso

Are your outbound sales team efforts optimized for productivity? See just how successful your outbound sales team is by taking our free quiz below – and receive personalized insight into how and what you can do to improve your outbound sales efforts.

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How to Create The Perfect Cold Calling Script For Call Centers

Convoso

outbound salesWhen was the last time you sat through a cold call? Probably was a very, very, very long time ago. With today’s advanced customer expectations, you will be lucky to even get someone to answer their phone.

Why Mindfulness Belongs in Your Call Center

Customer Centric Support

Productivity – Within one week of introducing mindfulness to that same small outbound sales call center last year, productivity increased by 17% and they are maintaining it. Practicing mindfulness has been a popular concept in western society for many years now.

Do You Have an Audit Plan for Customer Service?

Taylor Reach Group

Service delivery is no longer the responsibility of reception, the information provider, order taker or outbound sales. By: Deepak Selvaratnam. Today, Customer Service delivery has become so important that is even talked about in the board room! Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs.