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Stop Reading From The Script!

ShepHyken

It probably wasn’t an actual script, but it was an answer she was trained to use. The post Stop Reading From The Script! It was obvious that this rep was trained to tell the customer that when the problem couldn’t be solved over the phone to make an appointment to take the car to the dealer. What could she have done for her customer?

Scripts 435
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42 Customer Service Live Chat Script Examples & Templates

Nicereply

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Live chat scripts are one of those critical tools. Table of Contents Are live chat scripts a double-edged sword? There are obvious advantages to using scripts as a support team. The problems begin when scripts are used too liberally.

Scripts 52
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Evolution of Contact Center Scripts

Taylor Reach Group

There has been a continuous evolution in scripting since we were taping printed copies onto cubicle walls. There are primarily 4 different types of scripts that are employed in contact centers and many variations on these. Traditional scripts. Real-Time Guidance scripts or RTG. Real-Time with Dynamic scripting.

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Here’s How to Write Effective Call Center Scripts

Quality Contact Solutions

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. But scripts have had a variety of issues. In some cases, legal requirements mandated that scripts be read verbatim, word for word. At the end of the day, perhaps the most important reason that scripts didn’t work was that the other party didn’t have a copy!

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Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

Callminer

Follow these tips and best practices for developing effective call center scripts and using scripts to your advantage.

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Top Industry Secrets for Successful Contact Center Scripting

Taylor Reach Group

When we think of a script a number of things can come to mind: The Cambridge English Dictionary defines it as both ”the words of a film, play, broadcast, or speech” and as “a piece of paper on which a doctor writes the details of the medicine or drugs that someone needs” (in other words, a ”prescription’”). Not all centers employ scripts.

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100 Pipeline Plays: The Modern Sales Playbook

Sell more with proven templates - Customize our winning email and script templates and add them to your workflows for more wins. Apply tested plays to your funnel - Use real-world scenarios, triggers, actions and expected results to improve your entire funnel.

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The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

How automating a customer service call isn’t as simple as using a script from a human interaction. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.