Everything’s On Script: The Advantages of Custom Phone Scripts
MARCH 11, 2020
Custom call scripts can help. Most contact centers, including TeleDirect’s outsourced call services , use some sort of base script content to develop an overall communication theme, or at the very least provide a basic structure to build out custom messaging across your departments (sales, service, etc.). Scripts are an essential element of the human aspect for any customer service strategy. Creating Concise Call Scripts. Develop scripts with client responses in mind.