Scripts Related Topics 
ShepHyken
APRIL 28, 2021
It probably wasn’t an actual script, but it was an answer she was trained to use. The post Stop Reading From The Script! It was obvious that this rep was trained to tell the customer that when the problem couldn’t be solved over the phone to make an appointment to take the car to the dealer. What could she have done for her customer?
Nicereply
MAY 29, 2023
Boost customer satisfaction with our 42 expert-crafted live chat scripts. Live chat scripts are one of those critical tools. Table of Contents Are live chat scripts a double-edged sword? There are obvious advantages to using scripts as a support team. The problems begin when scripts are used too liberally.
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Taylor Reach Group
SEPTEMBER 29, 2022
There has been a continuous evolution in scripting since we were taping printed copies onto cubicle walls. There are primarily 4 different types of scripts that are employed in contact centers and many variations on these. Traditional scripts. Real-Time Guidance scripts or RTG. Real-Time with Dynamic scripting.
Quality Contact Solutions
JULY 26, 2022
After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. But scripts have had a variety of issues. In some cases, legal requirements mandated that scripts be read verbatim, word for word. At the end of the day, perhaps the most important reason that scripts didn’t work was that the other party didn’t have a copy!
Callminer
JUNE 15, 2020
Follow these tips and best practices for developing effective call center scripts and using scripts to your advantage.
Taylor Reach Group
SEPTEMBER 27, 2022
When we think of a script a number of things can come to mind: The Cambridge English Dictionary defines it as both ”the words of a film, play, broadcast, or speech” and as “a piece of paper on which a doctor writes the details of the medicine or drugs that someone needs” (in other words, a ”prescription’”). Not all centers employ scripts.
Advertiser: ZoomInfo
Sell more with proven templates - Customize our winning email and script templates and add them to your workflows for more wins. Apply tested plays to your funnel - Use real-world scenarios, triggers, actions and expected results to improve your entire funnel.
Speaker: Gary Davis, SmartAction CEO
How automating a customer service call isn’t as simple as using a script from a human interaction. You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.
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