Call Center Service Levels: Calculations, Metrics, & Industry Standards
MARCH 23, 2020
One of these methods is Call Center Service Levels. The most basic definition of a service level is: a measurable number of services provided to a customer within a given time period. In this resource, you find: What constitutes calculating call center service levels. Best practices for calculating service levels. A short roundup of expert thoughts on call center service levels. Calculating Call Center Service Levels.