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Business Call Log History Shows Holiday Call Traffic

VirtualPBX

Paradoxically, this “post-holiday lull” may present an excellent time for a business’s call log history to take center stage. Basic Reporting With Call Logs. Our Call Logs feature is included with every VirtualPBX Phone Plan. Advanced Call Reports Metrics.

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Automated Quality Management Drives Objective Evaluations, Job Satisfaction

Verint

Current quality management best practices dictate the review for scoring of a small percentage of random calls for each agent, typically less than ten percent. Also, if a new agent is having problems in his or her job, it often takes months of reviewing random calls to accurately discover the root of the problem. In the meantime, the agent continues to struggle through each call. percent of our survey respondents currently own a call logging solution.

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Tips to Make Your Contact Center More Productive

InGenius

But when you’re dealing with a large volume of calls, even the smallest inefficiencies can add up. Common pain points like repetitive data entry, clunky call transfers, and complicated call-wrap up can all decrease agent productivity and employee satisfaction. We at InGenius find that on average, companies see a decrease in 1 minute per call, just from screen pop, click-to-dial, screen transfer and automated call logging: How can these features save time?

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“This Much is True”: Call Reports Examples with Kevin Peyton

VirtualPBX

Today, I want to go over call reports examples and how they provide a vast wealth of information to help manage your internal teams. Our VirtualPBX Advanced Call Reports is different from our Call Log features. Using call reports examples to manage a team.

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JustCall Updates for August 2020: Here's What's New!

JustCall

Moreover, the team member , call logs, and contacts section have been loaded with multiple new features. The new integrations will allow you to make and receive calls, as well as log call activities, texts, recordings, and voicemails directly into these CRMs.

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Top 10 Magicjack Business Alternatives & Competitors In 2023

JustCall

magicJack is a cost-effective VoIP provider that launched around 2007 – using this, you can make phone calls via an internet connection instead of phone lines. Call notes and ratings – Add custom notes and ratings to call recordings that agents can use to improve.

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5 Best Business VoIP Features For Busy Professionals

VirtualPBX

DND allows you to pause all incoming call activity temporarily. Furthermore, you’ll have the ability to direct callers to a default call flow such as an assistant or voicemail box. At VirtualPBX, we lean on integrations that populate reports, log information, and send Slack alerts.

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New VirtualPBX Starter Plan For Small Businesses and Startups

VirtualPBX

If you have a need for our Web Phone or to forward calls to a cell phone or landline, then this plan is perfect for you! The Starter Plan includes unlimited local minutes, 1 Auto Attendant, Ring Groups, Audio Conferencing, Business Texting, Faxing, and Call Logs.

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Best Practices for Working from Home with InGenius

InGenius

The same features you were used to from the office are still there, so you can continue to work the way you're used to when making or taking phone calls. Automated call logging. InGenius allows users to set up call log templates that can be used with the click of a button.

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Aircall Launches Strategic Partnership with CXA Platform ActiveCampaign

aircall

With Aircall and ActiveCampaign, teams can capture call data to accelerate sales cycles, automate marketing campaigns, and create personalized customer experiences starting from the first touchpoint. . We designed our new integration with ActiveCampaign to share valuable call information across teams while logging actionable call data to drive automation and increase productivity. Leverage Call Data to Automate the Customer Journey. Take calls with context.

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HoduCC Named Best Telemarketing Software By Digital Dot com

Hodusoft

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. The good old phone calls never fail.

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[Tutorial] How to setup call center for under $200? #2

JustCall

10-minute guide to Setup Call Center for under $200. If you are planning to setup call center for giving support or handle inbound sales queries, here is your guide to set up a call center in minutes for under $200. Step 4: Get Virtual Phone Numbers For Your Call Center.

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Call Center Blacklist: Why (And How) to Create

JustCall

Just as we get spam calls on our personal phones, businesses also struggle with unwanted calls. Call centers, especially, face this issue often. And as a business that thrives on maximum call time, spam calls can significantly cut down a call center’s productivity.

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Top 10 Ooma Alternatives & Competitors for Business Phone Solution

JustCall

Consumers today have many avenues to contact a business – there’s email, chat, phone calls, social media, and so on. It’s understandable, therefore, that phone calls are more personal and lead to faster resolutions.

APIs 52
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Zoho CRM Phone Integration: How It Benefits Sales & Support Agents

JustCall

Here are the 360-degree advantages of using this software by integrating it with your business phone: Calls as part of the sales process : It allows the sales team to stay on top of their operations and keep in touch with the partners, stakeholders, vendors, etc.,

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2020 Year in Review: Highlights of the Year

JustCall

By syncing JustCall with these businesses, you don't have to go back and forth for making calls or sending texts. Integrations allow you to call, text and perform a range of other tasks for smooth and convenient workflows. Associate Phone Calls to Zendesk Tickets.

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Simple and Secure Payment Processing in a WFH World

Serenova

Works with Serenova’s CxEngage contact center solution with no on-site installation required; Agents don’t have to launch a new browser to access; Unified reporting includes call logs and payments collected. Secure Call Reporting. Screen and call recordings are fully secure.

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Remote Contact Center Management with Upland InGenius

InGenius

InGenius captures real-time data directly into the CRM, so supervisors will still have visibility into their agents' work performance with the following data metrics captured on most InGenius monitored calls: Agent call volume. Call results.

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Handling CCPA Requirements With a Toll-Free Number

VirtualPBX

They will also have a toll-free number to call to find such information. Smart Call Routing. Perhaps the most important part of handling inbound calls related to a specific issue is routing them appropriately. You can have Zapier analyze the phone number of all inbound calls.

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Using Marketing Phone Numbers to Track Campaigns

VirtualPBX

But what happens when a customer calls your business? Many will stop here – by just segmenting phone numbers, you’ll now be able to track each of those numbers in Call Logs or Advanced Reports. These reports will show volume of calls, call length, who answered, and more.

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Using Marketing Phone Numbers to Track Campaigns

VirtualPBX

But what happens when a customer calls your business? Many will stop here – by just segmenting phone numbers, you’ll now be able to track each of those numbers in Call Logs or Advanced Reports. These reports will show volume of calls, call length, who answered, and more.

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Demystifying CTI: A Glossary of Basic Terms for Newbies

InGenius

Caller ID, often abbreviated as CLID or CID, is a feature that shows you who is ringing your phone before the call is picked up. Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Call Recording. Call Reports. Call Transferring.

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Hubdate: What’s new with Infinity?

Infinity

Infinity never stands still, whether it’s bringing you Europe’s first Conversation Analytics suite , being the world’s first call intelligence provider to offer fully encrypted SIP calls , or building our brand new Hub , we’re always working on new ways to surface the data contained within conversations. This will help speed up searches for calls that matter to you. Download call recordings in the Hub. Automatically check for new log data. Filter call ratings.

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GoodFirms Accredits OrecX as the Best Call Center Software - 2021

OrecX

Oreka GPL, the best-in-class open-source call center solution, is acknowledged by GoodFirms as the best Call Center Software. Why Is Oreka GPL the Best Call Center Software? Enables real-time visibility, tracking, and storage of calls ? Capture and store calls ?

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On premise vs Cloud Based Phone Systems : A comparative analysis

JustCall

Installing an on-premise calling ecosystem can span several months depending on the scale of the operation. This is one major area in which cloud phone systems gain the upper hand over traditional calling models.

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Advanced Call Reports Update for July 2021

VirtualPBX

The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Calls By Number Type. Call List (Recorded Calls). Call Direction.

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Four Familiar CTI Problems and How to Solve Them

InGenius

With this in mind, it is important to look at what features the CTI solution can offer to encourage user adoption – things like automated call logging, integrated phone controls, click-to-call – and to ensure that every agent is using the CTI solution to its full capacity. Advice on how to improve CTI performance in your contact center.

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What is a PBX Phone System and How Does it Work for Hotels

Hodusoft

A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines. The phone system offers complete control over all calls and messages, making it suitable for every industry including the hospitality industry.

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How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated Call Logging. What’s the downside to a fully hosted cloud call center solution?

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Why Your Call Center Needs Speech Analytics

3CLogic

Today, only 1-2% of recorded voice calls are analyzed by the average contact center, leaving hundreds of thousands of minutes of data untouched. Let’s say a customer, Sarah, calls your business with a complaint about a product. Boosting First Call Resolution with Speech Analytics.

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JustCall Vs. Nextiva: Which One Should You Choose?

JustCall

The internet is rife is users and businesses vouching for Nextiva for its powerful calling, messaging, and conferencing capabilities. JustCall: IVR Call Analytics. JustCall: Post-Call Survey Analytics. JustCall: Call Monitoring. Nextiva: Call Monitoring.

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What is Call Center Blockage?

Balbelforce

Call center blockage is when a business’s communication channels are unable to take new incoming contact. This typically occurs during busy periods when all available agents are already handling calls. Blockage rate is the percentage of blocked calls in a given period.

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How Call Tracking Software Can Assist Your Marketing Campaigns

VirtualPBX

With half a dozen DID numbers in circulation, our in-house call tracking software, Advanced Call Reports, helps us keep track of our efforts. The process of tracking one or many numbers in your campaigns takes only two primary steps in Advanced Call Reports.

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Guest Post: How to Choose the Right Call Center Software to Supercharge Your Customer Support

Shep Hyken

She shares how companies can choose the call center software that fits their customer support teams. In today’s digital world, whether your customers prefer phone support or traditional customer service, effective call center software is essential for smooth functioning. Sowmya J.

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Aircall Takes (Another) Top Prize At Salesforce Demo Jam

aircall

But, t here is one type of hardware we’re becoming quite fond of: Following our November victory at French Touch Dreamin’ , Aircall took home another trophy today at London’s Calling — the largest Salesforce community event in Europe. Connect your phone to Salesforce and set call logging rules. Add context to a live call via comments and tags. Transfer that call to a colleague’s mobile device. Review the call alongside key performance metrics.

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What are the Important Operations Management Trends to Follow?

Etech

Call center operations are vital to the success of any business enterprise. Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs.

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InGenius for ServiceNow CSM

InGenius

Agents are able to make calls by clicking on a phone number in ServiceNow. When a call comes through, the customer's information appears on the screen. This puts the interaction history of callers at agents' fingertips, allowing them to start calls on a warm note. Call Logging. When a call is over, customizable templates make it easy to log relevant information without having to repeat anything, saving your agents valuable time.

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How CTI Can Help Contact Centers Get the Most from Their Data

InGenius

With innovative features such as screen pop, for example, agents are able to quickly familiarize themselves with their customers' information, including their personal details and their previous interactions with the company across multiple channels (voice, live chat and email) as soon as a call is answered. For regulated industries where compliance and information security are key, there may also be a need to restrict the free form notes that agents take when on a call.

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Try Our Zapier SMS Integration Today

VirtualPBX

Having always accepted information about audio calls and voicemails, the integration now lets you choose the “Receive Text Message” option to have Zapier respond to SMS messages sent to your team members. Call Answered. owner_id : The user ID of the person who accepted an inbound call.

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Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

3CLogic

While these tools certainly have their place in today’s world, the fact remains that phone calls are a central communication method for businesses of all sizes. Of the respondents surveyed: 28% want to record and store calls on demand. 23% need the ability to automatically log calls.