Do you need a call recorder or a recording engine?
Callminer
MARCH 17, 2022
Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.
Callminer
MARCH 17, 2022
Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.
Cisco - Contact Center
MAY 11, 2023
Co-authored by Oliver Tuszik , SVP of Global Partner Sales and GM Routes to Market Behind every great Cisco solution are the greatest engineers in the world. Among them are 22 Cisco Partner… Read more on Cisco Blogs
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AWS Machine Learning
MAY 3, 2023
One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.
Cisco - Contact Center
FEBRUARY 17, 2023
That’s why we spoke to engineers and hiring managers at Cisco to learn the 10 steps they recommend to put your best self forward in an engineering interview. Interviews can be intimidating. Hint: B… Read more on Cisco Blogs
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Cisco - Contact Center
MARCH 15, 2023
We know that technical skills are essential for site reliability and software engineering positions. However, hiring managers take note when candidates display soft skills or qualities that are… Read more on Cisco Blogs
CSM Magazine
MAY 19, 2023
Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.
Speaker: Nate Brown, Co-Founder, CX Accelerator
How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. January 29th, 2019, 12:30PM PST, 3:30PM EST, 7:30PM GMT
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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