Callminer

MARCH 17, 2022

Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog

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Engineering 182

Contact Center Pipeline

MARCH 8, 2018

Data security agent training call center compliance contact center customer privacy cyberfraud cybersecurity protocols data security social engineeringImagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but cannot remember their account number or security password. However, they are shouting and threatening to complain on social media regarding supposedly unfair charges to their account.

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OrecX

MARCH 14, 2022

It's like the chicken and the egg - which came first: the call recorder or the recording engine? A recording engine is quite different, although you may not initially think so. Yes, a call recorder has a recording engine within it, but we aren't looking at it that way right now.

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Cyara

JUNE 27, 2022

This article was originally published on Botium’s blog on March 26, 2021, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium. With Botium , we are currently defining the industry standard for testing chatbots.

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engines that harness. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text.

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Guru

MARCH 9, 2021

All engineering teams rely on some kind of documentation tool to communicate important product information with their colleagues. For small teams just getting started, this could be as simple as a Google Doc, and for larger teams with complex products, this could be a hierarchical wiki.

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Talkdesk

SEPTEMBER 10, 2020

The post Is social engineering damaging your contact center? Due to the pandemic, 2020 has been the year where many organizations have transitioned to a work-from-home (WFH) model to ensure employee safety.

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Engineering Contact Center At home agents Accountability 90

Nuance

FEBRUARY 10, 2022

The post How our engineers are creating an automation Center of Excellence appeared first on What’s next.

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OctopusTech

MAY 22, 2021

All about Bim Consulting — Building Services Engineers. The post All about Bim Consulting — Building Services Engineers appeared first on Octopus Tech BIM for that reason covers more than just geometry.

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Engineering Consulting Consulting Construction 62

CSM Magazine

SEPTEMBER 7, 2020

Following this link [link] , you can learn more about software engineering’s most popular practices that are widely used by programmers from all over the globe. Moreover, coding techniques are a common standard among the software engineering community.

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Speaker: Nate Brown, Co-Founder, CX Accelerator

How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX).

Metrics

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community.

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aircall

JANUARY 14, 2022

Welcome to our series about the Aircall engineering journey. I went sailing with the rest of the engineering team. I was promoted from Tech Lead to Engineering Manager. We hope this series has given you a strong sense of what it’s like to work at Aircall’s engineering team.

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aircall

JANUARY 7, 2022

Welcome to our series about the Aircall engineering journey. From the perspective of the engineering team, you will need to know the Aircall architecture, components, and tools, so you’ll have to explore our onboarding guidelines and get to know how your team works.

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AWS Machine Learning

JUNE 21, 2022

Amazon Web Services and Udacity are partnering to offer free services to educate developers of all skill levels on machine learning (ML) concepts with the AWS Machine Learning Engineer Scholarship program. AWS Machine Learning Engineer Scholarship winners announced.

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ConvergeOne

MAY 16, 2019

The stakes are high in engineering. You are tasked with driving innovation, but designs must also perform flawlessly in the real world. Collaboration is critical to the process. You must communicate design specifications, work across teams to identify and resolve potential failures, and test your design – all before you can begin product development. Further, you must do it all efficiently and cost effectively. Unified Communications Video

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Engineering 51

CSM Magazine

SEPTEMBER 1, 2020

engineering sector is estimated to generate in the region of $236.9 Although customer service may not be the main focus of an engineering concern, it does yield immense power. Engineering companies can obtain customer feedback in a number of ways. The U.S.

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Waterfield Technologies

MAY 30, 2019

The post Breakthrough AI engine automates strategic planning! Blog AI Engine Contact Center Strategic PlanningRemember that old saying, the one about things that sound too good to be true? Sadly, the automated strategic planner simply doesn’t exist. With the pace of change and the […]. appeared first on Waterfield Technologies.

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pindrop

APRIL 13, 2020

Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers are targeting contact centers, and what you can do to address it.

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Concentrix

NOVEMBER 22, 2021

The post Concentrix Announces Acquisition of PK, a Leading Global CX Design Engineering Company appeared first on Concentrix.

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Nextiva

FEBRUARY 26, 2019

A little dose of social engineering would do. The post What Your Business Needs to Know About Social Engineering Attacks appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Even the most secure systems — including blockchains — are prone to breaches. Professional hackers and cyber criminals carry out many of these breaches but you don’t need high-tech skills and equipment to penetrate a computer network.

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aircall

DECEMBER 27, 2021

Welcome to our series about the Aircall engineering journey. We’re hiring engineers in France, Spain, and the UK. Ok, Aircall is growing exponentially (we’ve doubled in size each year since 2019), so onboarding is a big part of our day-to-day, even for engineering teams.

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Guru

SEPTEMBER 26, 2019

Giving First takes many forms , but one that we’re most proud of is creating an engineering apprentice program. One of our core values at Guru is to Give First. While we’ve iterated on our values over time, this one has remained a constant, and for good reason. Instead of giving back once or twice a year, we look at making positive changes to ourselves and our communities as something we should have as a regular part of our work here at Guru.

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Engineering 52

aircall

JANUARY 3, 2022

Welcome to our series about the Aircall engineering journey. For the engineering team, we take this system a step further and set you up with a buddy on your squad who will help you set up your workspace, install tools and licenses, and more.

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Integrity Solutions

SEPTEMBER 17, 2019

And teams are the engine that make it all possible. The post Teams Performance is the Engine to Fuel for Greater Results appeared first on Integrity Solutions. With more people working on teams—and with companies relying on teams performance more than ever—they need success tools to help them understand what the team needs not just as individuals but collectively. by Joyce Hames. Successful companies today move quickly.

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Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. their acceptance and see if they really do like the re-engineered process.

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AWS Machine Learning

JULY 7, 2022

In a typical ML lifecycle, data engineers and scientists spend the majority of their time on the data preparation and feature engineering steps before even getting started with the process of model building and training.

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Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time.

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Engineering APIs Consulting Consulting 62

Stratifyd

DECEMBER 11, 2018

We are seeking a dynamic team player with an entrepreneurial spirit, curiosity and passion for engineering and the ability to excel in a fast-paced environment to help us build our brand and provide add value. As a Cloud Operations Engineer (Site Reliability Engineer) with Stratifyd, Inc. The Cloud Operations Engineer is able to contribute to solving problems and creating solutions that help us design exciting new technologies that meet our customer needs.

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TRUSTID

OCTOBER 7, 2018

The threat of social engineering casts a wide net, as today’s professional attackers are online, on the phone, and are even standing directly across the counter from bank tellers. In the article, “Anatomy of a Social Engineering Attack,” Katherine Abercrombie, Security Consultant at Context Information Security, writes that social engineering is “the clever manipulation of the human tendency of trust.”

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LiveVox

DECEMBER 15, 2021

The post Transform Your Contact Center into a Revenue Engine: LiveVox Q&A featuring Principal Forrester Analyst Max Ball appeared first on Livevox.

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Engineering Contact Center 52

Aspect

MAY 2, 2018

It also has to be engineered to fit different purposes and contexts. However, some general principles for developing bots need to be considered, whether using knowledge engineering or not. The question of when and how to use knowledge engineering can impact each of these steps. In the next section of this post, I will explore the first consideration – understanding the role and objective of the bot – and discuss the knowledge engineering considerations.

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Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine.

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Stratifyd

DECEMBER 11, 2018

As a Software Engineering Project Manager with Stratifyd, Inc. you will work closely with the product and core engineering teams to extend our best in business Customer Analytics platform by successfully managing relationships with key stakeholders and ensuring timely delivery of projects. Facilitate technical discussions with the engineering team. Submit resumes to engineering-jobs@stratifyd.com please include in the subject line “Software Engineering Project Manager”.

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Stratifyd

JANUARY 2, 2019

We’re looking for a Backend Software Engineer who is passionate about technology, has experience building scalable and robust solutions and can help set the direction of our framework/platform. You will work with a talented group of engineers, designers and product managers and enable them to build new and innovative features for our AI platform. Submit resumes to engineering-jobs@stratifyd.com please include in the subject line “Backend Software Engineer”.

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Call Design

NOVEMBER 18, 2019

The Aspect Telephony systems engineer is responsible for the installation, upgrading, testing of telephony products into customer environments and Call Design cloud environments in a timely manner to ensure a high standard of customer service. Location. Sydney. The Role.

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Call Design

NOVEMBER 18, 2019

The Aspect Telephony systems engineer is responsible for the installation, upgrading, testing of telephony products into customer environments and Call Design cloud environments in a timely manner to ensure a high standard of customer service. Location. Sydney. The Role.

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Engineering Customer Service Personalization Management 60

Stratifyd

SEPTEMBER 12, 2018

Open Minded and Self-Motivated Research Scientist/Engineer. Job Description. Product & Publication Track. Designing models for various business intelligence tasks including but not limited in: Numerical and Text Data Regression/Classification. Opinion mining, Sentiment Analysis, User profiling. Topic Modeling, Trend Detection, Time Series Analysis. QA or Information-Seeking System. Recommendation System. Deploying models on stratifyd’s business analytics platform.

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Contact Center Pipeline

MAY 10, 2018

In this installment of the Lost in the Labyrinth series, I position the contact center as the enterprise “fuel” for revenue engines and the singular source of raw currency and customer intelligence in the digital age. Yet customers are impacted by the resistance to operational investment in the contact center. They are caught within a […]. Customer Intelligence call center contact center CRM customer intelligence customer relationship management ROI value proposition visibility

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