Do you need a call recorder or a recording engine?
Callminer
MARCH 17, 2022
Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.
Callminer
MARCH 17, 2022
Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.
AWS Machine Learning
NOVEMBER 15, 2023
Prompt engineering has become an essential skill for anyone working with large language models (LLMs) to generate high-quality and relevant texts. Although text prompt engineering has been widely discussed, visual prompt engineering is an emerging field that requires attention.
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Cisco - Contact Center
OCTOBER 11, 2023
In recent years, social engineering attacks have become increasingly prevalent and sophisticated. These attacks use psychological and pressure manipulation to trick individuals into divulging… Read more on Cisco Blogs
Cisco - Contact Center
MAY 11, 2023
Co-authored by Oliver Tuszik , SVP of Global Partner Sales and GM Routes to Market Behind every great Cisco solution are the greatest engineers in the world. Among them are 22 Cisco Partner… Read more on Cisco Blogs
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
OrecX
MARCH 14, 2022
It's like the chicken and the egg - which came first: the call recorder or the recording engine? A recording engine is quite different, although you may not initially think so. Yes, a call recorder has a recording engine within it, but we aren't looking at it that way right now. Real time, automated QA - recording engine.
CSM Magazine
NOVEMBER 14, 2023
Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.
Speaker: Nate Brown, Co-Founder, CX Accelerator
How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. January 29th, 2019, 12:30PM PST, 3:30PM EST, 7:30PM GMT
Advertiser: ZoomInfo
Data is the fuel that powers your ABM engine. The benefits of account-based marketing are clear: internal alignment, shorter sales cycles, higher conversion rates. But none of this is possible without the most important element of a successful ABM program: good data. Without it, you can’t find and reach your target accounts.
Speaker: Tim Buteyn
In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model. How can you determine if training is the right solution before you commit your budget and resources to a new training program?
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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