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Do you need a call recorder or a recording engine?


Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.

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Foundational vision models and visual prompt engineering for autonomous driving applications

AWS Machine Learning

Prompt engineering has become an essential skill for anyone working with large language models (LLMs) to generate high-quality and relevant texts. Although text prompt engineering has been widely discussed, visual prompt engineering is an emerging field that requires attention.


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The New Normal: How XDR is Tackling Social Engineering in Today’s World

Cisco - Contact Center

In recent years, social engineering attacks have become increasingly prevalent and sophisticated. These attacks use psychological and pressure manipulation to trick individuals into divulging… Read more on Cisco Blogs

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Cisco Partner Engineers are “Owning It!” at Cisco Live 2023

Cisco - Contact Center

Co-authored by Oliver Tuszik , SVP of Global Partner Sales and GM Routes to Market Behind every great Cisco solution are the greatest engineers in the world. Among them are 22 Cisco Partner… Read more on Cisco Blogs

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Call Recorder or Recording Engine? Which do you Need?


It's like the chicken and the egg - which came first: the call recorder or the recording engine? A recording engine is quite different, although you may not initially think so. Yes, a call recorder has a recording engine within it, but we aren't looking at it that way right now. Real time, automated QA - recording engine.

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EB Gas Boosts Engineer Productivity by 20 Percent with BigChange

CSM Magazine

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

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Contact Center Metrics That Matter

Speaker: Nate Brown, Co-Founder, CX Accelerator

How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. January 29th, 2019, 12:30PM PST, 3:30PM EST, 7:30PM GMT

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The 5 Stages of Account-Based Marketing — and How to Win Them All

Data is the fuel that powers your ABM engine. The benefits of account-based marketing are clear: internal alignment, shorter sales cycles, higher conversion rates. But none of this is possible without the most important element of a successful ABM program: good data. Without it, you can’t find and reach your target accounts.

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Is Training the Right Solution?

Speaker: Tim Buteyn

In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model. How can you determine if training is the right solution before you commit your budget and resources to a new training program?

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.