article thumbnail

Do you need a call recorder or a recording engine?


Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.

article thumbnail

Empowering Women in Tech: Voices from Cisco’s Global Partner Engineering Team

Cisco - Contact Center

In the spirit of March being Women’s History Month and National Science & Engineering Week, we’re thrilled to amplify the voices of some extraordinary women from Cisco’s Global Partner Engineering tea… Read more on Cisco Blogs


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Should you be worried about OpenAI’s new Voice Engine?


Explore our perspective on OpenAI’s Voice Engine and its potential impact on voice biometric security. Learn how Nuance Gatekeeper’s anti-spoofing technology ensures robust authentication.

article thumbnail

Experienced Full-Stack Engineer


Zappix is looking for a talented full-stack engineer with experience developing highly scalable architectures. The post Experienced Full-Stack Engineer appeared first on Zappix. Working in our team means dealing with some of the latest technologies available in the world. This position is located in our Yerevan, Armenia office.

article thumbnail

Is Training the Right Solution?

Speaker: Tim Buteyn

In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model. How can you determine if training is the right solution before you commit your budget and resources to a new training program?

article thumbnail

Improve LLM performance with human and AI feedback on Amazon SageMaker for Amazon Engineering

AWS Machine Learning

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon warehouses. The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. of overall responses) can be addressed by user education and prompt engineering.

article thumbnail

Pre-Sales Engineer


The post Pre-Sales Engineer appeared first on Zappix. The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), IVA and bots, Actionable Analytics and reports leveraging Big Data, and more.

article thumbnail

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

article thumbnail

Contact Center Metrics That Matter

Speaker: Nate Brown, Co-Founder, CX Accelerator

How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. January 29th, 2019, 12:30PM PST, 3:30PM EST, 7:30PM GMT

article thumbnail

The 5 Stages of Account-Based Marketing — and How to Win Them All

Data is the fuel that powers your ABM engine. The benefits of account-based marketing are clear: internal alignment, shorter sales cycles, higher conversion rates. But none of this is possible without the most important element of a successful ABM program: good data. Without it, you can’t find and reach your target accounts.

article thumbnail

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.