article thumbnail

Do you need a call recorder or a recording engine?

Callminer

Which came first, the call recorder or the recording engine? Honestly, it doesn't matter as they serve to very different use cases. Read more about each in this new blog.

article thumbnail

Cisco Partner Engineers are “Owning It!” at Cisco Live 2023

Cisco - Contact Center

Co-authored by Oliver Tuszik , SVP of Global Partner Sales and GM Routes to Market Behind every great Cisco solution are the greatest engineers in the world. Among them are 22 Cisco Partner… Read more on Cisco Blogs

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Vericast optimized feature engineering using Amazon SageMaker Processing

AWS Machine Learning

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

article thumbnail

How To Prepare for a Security Engineering Interview: Be Yourself

Cisco - Contact Center

That’s why we spoke to engineers and hiring managers at Cisco to learn the 10 steps they recommend to put your best self forward in an engineering interview. Interviews can be intimidating. Hint: B… Read more on Cisco Blogs

article thumbnail

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

article thumbnail

The Site Reliability and Software Engineering Soft Skills That Matter Most

Cisco - Contact Center

We know that technical skills are essential for site reliability and software engineering positions. However, hiring managers take note when candidates display soft skills or qualities that are… Read more on Cisco Blogs

article thumbnail

Customer Experience Engineering Demystified: An In-Depth Look

CSM Magazine

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

article thumbnail

Contact Center Metrics That Matter

Speaker: Nate Brown, Co-Founder, CX Accelerator

How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. January 29th, 2019, 12:30PM PST, 3:30PM EST, 7:30PM GMT

article thumbnail

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.