APIs Can Offer a Frictionless Customer Experience Amid Crisis

Omar Javaid

This article looks at how with the right approach, APIs can transform the way companies interact with customers by creating one seamless chain of communication

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Record a Call in Ruby with Vonage Voice API WebSockets

Nexmo

The Vonage Voice API WebSockets feature recently left Beta status and became generally available. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Our last step in setting up our API account is to create a Voice API Application.

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Join our API revolution

Nuance

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

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Join our API revolution

Nuance

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

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Introducing: Transaction Risk API

Whitepages Pro

As the global leader in identity verification, we are proud to announce the launch of our latest innovation – Transaction Risk API. Staying true to our market-driven roots, Transaction Risk API was built based on feedback and conversations with our customers to help fight payment fraud and improve the efficiency of authorizations early in the transaction flow. Easy integration – Feature ready API response for ease of testing and integration into existing models.

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Transaction Risk API, winner of API World’s Best in Payment APIs

Whitepages Pro

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. Ekata is a shining example of the API technologies now empowering developers and engineers to build upon the backbone of the multi-trillion-dollar market for API-driven products and services.

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Can a Cloud Contact Center Be Built from APIs?

Bright Pattern

Twilio, the global cloud communications platform, is the applications game changer whose API building blocks successfully showed developers that customizing and deploying global telephony, chat, routing, and task distribution tools can and should be easy. contact center API

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Preparing Your Business for the API Economy

Nexmo

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs. Although these are among the best known, you can also find APIs in almost any kind of business. One Second, API?

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Announcing Early Media Support in the Nexmo Voice API

Nexmo

Nexmo is pleased to announce immediate support of early media in our programmable Voice API. This has been one of our most requested features, and it is now fully supported for all use cases that use our Voice API. The post Announcing Early Media Support in the Nexmo Voice API appeared first on Nexmo. Product Voice early media ringing tone Voice APIWhat Is Early Media? Simply put, early media is any sound played to a calling party […].

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Get more out of SuccessBLOCS and APIs

Totango

Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. The post Get more out of SuccessBLOCS and APIs appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Hi, We are two months in and finally we are starting to see the light at the end of the tunnel.

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Receive a Phone Call with Voice API and Swift

Nexmo

In this tutorial you will create a Swift application that can receive phone calls using the Vapor web framework and the Nexmo Voice API. The post Receive a Phone Call with Voice API and Swift appeared first on Nexmo. Developer Tutorial Voice devrel tutorial Voice APIYou can follow this tutorial on both MacOS or Ubuntu. For the complete solution, please check out this Github repo. Prerequisites A Nexmo account – if you don’t have one please […].

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Level Up Your CX Game With WhatsApp Business API

Ameyo

To simplify the customer’s journey, Ameyo announces its integration with WhatsApp Business API, a connector that will allow all the businesses to connect with their customers on the … Level Up Your CX Game With WhatsApp Business API Read More » The post Level Up Your CX Game With WhatsApp Business API appeared first on Ameyo.

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agileBase Uses NameShouts API

NameShouts

The post agileBase Uses NameShouts API appeared first on Nameshouts. We’re big fans of agileBase, so it was quite exciting to work with them on producing this post. We’ve copied the content here to help you find out more about how you can use NameShouts as an integration with agileBase now! Here’s the original post. Whatever business you’re in, you’ll likely be meeting and speaking to new people to expand your circles of contacts and customers.

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How to receive a phone call with Nexmo Voice API, ASP.NET Core and NancyFX

Nexmo

This is the third tutorial on how to use Voice APIs with ASP.NET series. The good news is the Nexmo Voice API handles inbound calls […]. The post How to receive a phone call with Nexmo Voice API, ASP.NET Core and NancyFX appeared first on Nexmo. Developer Developers Tutorial Voice ASP.NET how to inbound call NancyFX Voice APIIn previous tutorials, we learned how to make a Text-to-Speech phone call with ASP.NET and how to Play Audio to a Caller in ASP.NET Core.

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Are Your Colleagues on Holiday? Find Out with Rails and the Nexmo Voice API

Nexmo

Nexmo’s Voice API allows you to build real-time voice communications in the cloud. With the Nexmo Voice API, you can build voice communications using your existing web framework, record and store inbound calls, create conference calls, and send text-to-speech messages in 40 languages and with a plethora of accents. Find Out with Rails and the Nexmo Voice API appeared first on Nexmo. Developer Tutorial Voice devrel ruby on rails tutorial Voice API

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What Are API Integrations? 5 Ways They Help Businesses Thrive

Jive

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. API integrations become essential when you consider the explosion of cloud-based apps and tools that businesses rely on today. APIs allow these workers to enjoy the benefits of multiple cloud-based apps while streamlining their management.

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Play the Game of Telephone with the Nexmo Voice API

Nexmo

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Lastly, within your Google Cloud Platform dashboard make sure you have enabled both the Speech API and the Translate API. Adding our API credentials. Add API Credentials.

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Play the Game of Telephone with the Nexmo Voice API

Nexmo

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Lastly, within your Google Cloud Platform dashboard make sure you have enabled both the Speech API and the Translate API. Adding our API credentials. Add API Credentials.

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What is an API? And How Do They Enhance Contact Center Services?

Babelforce

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? In this post: What does an API do? How can APIs enhance contact center services? What do APIs have to do with automation? 3 contact center services to automate with APIs. What does an API do?

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What is an API? And How Do They Enhance Contact Center Services?

Babelforce

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? In this post: What does an API do? How can APIs enhance contact center services? What do APIs have to do with automation? 3 contact center services to automate with APIs. What does an API do?

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What is an API? And How Do They Enhance Contact Center Services?

Babelforce

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? In this post: What does an API do? How can APIs enhance contact center services? What do APIs have to do with automation? 3 contact center services to automate with APIs. What does an API do?

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Build a Conference Call with the Nexmo Voice API and ASP.NET Core

Nexmo

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. When a user calls the Nexmo number, the Nexmo Voice API will make a request to the application to figure out how to respond using a Nexmo Call Control Object (NCCO). API References and Tools. Application API. Voice API.

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Build a Conference Call with the Nexmo Voice API and ASP.NET Core

Nexmo

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. When a user calls the Nexmo number, the Nexmo Voice API will make a request to the application to figure out how to respond using a Nexmo Call Control Object (NCCO). API References and Tools. Application API. Voice API.

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Nexmo Voice API with ASP.NET: Before you start

Nexmo

This is part of a series on using The Nexmo Voice API with ASP.NET projects. It continues the “Getting Started with Nexmo and ASP.NET” series, which follows our Getting Started series on SMS APIs. The post Nexmo Voice API with ASP.NET: Before you start appeared first on Nexmo. Cloud Communications Developers Tutorial Voice API Nexmo API platform text to speech Voice API

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Protect Your Kids Online with Vonage Voice API and Android 10

Nexmo

In this post, we will show you how you can use the Vonage Voice API to protect one of their most valuable data assets—their phone number. In a few simple steps we will build a parental control application that will mask your child’s phone number using the Voice API and Android 10. After finishing you will have a basic parental control application that can proxy calls with the Vonage Voice API on Android 10 devices. Voice API. Voice API voice proxy

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Build a Conference Call with the Nexmo Voice API and Ruby on Rails

Nexmo

In this walkthrough, we are going to create a Ruby on Rails conference call application that utilizes the Nexmo Voice API. We are going to accomplish the following tasks to create a conference call (“conversation”) with the Nexmo Voice API: Create a Rails application. so our Rails application knows where to direct the Nexmo GET request to and where to POST the status updates our application receives from the Nexmo API. Nexmo Voice API Overview.

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Build a Conference Call with the Nexmo Voice API and Ruby on Rails

Nexmo

In this walkthrough, we are going to create a Ruby on Rails conference call application that utilizes the Nexmo Voice API. We are going to accomplish the following tasks to create a conference call (“conversation”) with the Nexmo Voice API: Create a Rails application. so our Rails application knows where to direct the Nexmo GET request to and where to POST the status updates our application receives from the Nexmo API. Nexmo Voice API Overview.

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Anatomy of a Voice API: What Is It? How Does It Work? What Can You Do with It?

Nexmo

The post Anatomy of a Voice API: What Is It? Voice Voice APIAs the technology that supports human communication continues to evolve, we’ve come nearly full circle when it comes to speech. Communication via Voice has been under some pretty stiff competition from SMS and other text-based, real-time communications channels in the past few years. But as the original mode of human communication, Voice still has a […]. How Does It Work? What Can You Do with It?

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Build a Family Hotline with the Nexmo Voice API!

Nexmo

The post Build a Family Hotline with the Nexmo Voice API! Any company I ever phone always has one of those automated answering systems that ask me questions before I get to speak to a real person, and because I’m a bit weird, I’ve always thought “why can’t I have one of those?” ” My daughter started secondary school a few months ago, and the form they […]. appeared first on Nexmo. Developers Tutorial Voice devrel IVR python tutorial

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Transaction Risk API – Why we built it (Blog 1 of 3)

Whitepages Pro

Our latest product innovation, Transaction Risk API , was officially launched a couple of weeks ago at Merchant Risk Council (MRC) 2019. Introducing our Transaction Risk API. The Transaction Risk API was built by data scientists for data scientists and designed for easy integration into models. For more information about Transaction Risk API, visit the product page or request a copy of our Transaction Risk for machine learning user guide.

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Transaction Risk API- What value does it bring to the market? (Blog 3 of 3)

Whitepages Pro

Our latest product innovation, Transaction Risk API , was specifically built for easy integration into sophisticated machine learning (ML) models and is designed to help eCommerce merchants, marketplaces, payment processors, and others manage payment fraud. In our three part Transaction Risk API blog series, we have covered why we built it , how we built it , and today we will walk through what value it brings to the market. Value of Transaction Risk API.

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How to Create an Interactive Scavenger Hunt with Nexmo’s SMS and Voice API

Nexmo

And thus I thought it’d be fun to design and build something with Nexmo’s Voice and SMS APIs to do just that. Replace the API Key, API Secret, App ID, and your Nexmo Number. The post How to Create an Interactive Scavenger Hunt with Nexmo’s SMS and Voice API appeared first on Nexmo Developer Blog. Developer Messaging SMS Tutorial Voice API Nexmo qr code scavenger huntIntroduction.

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Transaction Risk API – How we built it (Blog 2 of 3)

Whitepages Pro

In March, we announced Transaction Risk API , our latest solution to fight payment fraud and improve the efficiency of authorizations, built specifically for models. Our goal with Transaction Risk API was to provide a powerful tool to help in this space. Transaction Risk API represents a tenfold reduction in response time over other solutions. The key to speed with Transaction Risk API is engineering innovation. APIs eCommerce Machine Learning Marketplaces Payments

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Build Your Own Voicemail With Node-RED and the Nexmo Voice API

Nexmo

These articles show you how to get started with Nexmo APIs like SMS, Voice and Verify, so feel free to refer back to them as you go, or in case you’d like to add another functionality. Go to your dashboard to find your API key and secret and make a note of them. In case you’re not using a hosted version of Node-RED, the Nexmo Voice API will need another way to access your webhook endpoints, so let’s make your local server accessible over the public internet.

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Is your organisation reaping the benefits from API?

Spearline

"We used the Spearline API since day 1. In 2017, Forbes referred to it as “the year of the API economy” and said CIOs must create and launch new business models faster to keep their companies competitive; and APIs are the fuel helping to make this happen. Essentially, an API allows you to connect various systems together. How can API improve my business?

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3scale and Pivotal® Announce Self-serve API Management Solution Via Pivotal Web Services (PWS) Platform

Natalie Petouhof

Tweet Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal ® announced that the 3scale self-serve API management solution is available through the Pivotal Web Services (PWS) platform. Reducing the effort required to manage API’s can be keep to using resources in other ways that are not as easily automated.

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Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux

Blueworx

The post Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux appeared first on Blueworx. Release 7.7 of Blueworx Voice Response for Linux Contact centers today are actively looking for opportunities to leverage enhanced self-service as well as proactive outbound interactions that drive customer loyalty […].

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Playing Nice with Others

Edify

Communications Platform Messaging API API Data Edify Huddle business communications Integrations APIsContrary to the title, what you’re about to read isn’t related to team building. Instead, I want to discuss how various technologies must play nice with one another, why it’s important, and how it impacts organizations. That’s right, some technologies work well together and some just don’t -- no matter how hard you try or how savvy your IT team may be.

Capital One Announces Launch of DevExchange / Offers New APIs

Natalie Petouhof

Foundational things like: APIs that matter, are easy to integrate and are standards-based. It isn’t just about APIs, SDKs or toolkits. Customer Experience Customer Service Dr. Natalie's Blog Technology @drnatalie API Business Capital One DevExchange Community customer service finance natalie petouhoff SDK technologyTweet. Starting something new is exhilarating, daring and, at times, even daunting. People who create know this. Having an idea isn’t the hardest part.

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Increase Call Quality and Optimize Communication Apps with Tropo and Whitepages APIs

Whitepages Pro

Whitepages Pro APIs help businesses improve their communications using data. When layering Whitepages Pro data APIs with complimentary communication APIs, you can quickly build powerful applications that optimize businesses processes with little code. Tropo’s cloud API platform enables developers to embed real-time communications within their applications. To get a free API trial key for Phone Reputation, visit our developer center.

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