Can a Cloud Contact Center Be Built from APIs?

Bright Pattern

Twilio, the global cloud communications platform, is the applications game changer whose API building blocks successfully showed developers that customizing and deploying global telephony, chat, routing, and task distribution tools can and should be easy. contact center API

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What Are API Integrations? 5 Ways They Help Businesses Thrive

Jive

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. Advantages offered by API integrations.

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Announcing Early Media Support in the Nexmo Voice API

Nexmo

Nexmo is pleased to announce immediate support of early media in our programmable Voice API. This has been one of our most requested features, and it is now fully supported for all use cases that use our Voice API. Product Voice early media ringing tone Voice API

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How to receive a phone call with Nexmo Voice API, ASP.NET Core and NancyFX

Nexmo

This is the third tutorial on how to use Voice APIs with ASP.NET series. The good news is the Nexmo Voice API handles inbound calls […]. The post How to receive a phone call with Nexmo Voice API, ASP.NET Core and NancyFX appeared first on Nexmo. Developer Developers Tutorial Voice ASP.NET how to inbound call NancyFX Voice APIIn previous tutorials, we learned how to make a Text-to-Speech phone call with ASP.NET and how to Play Audio to a Caller in ASP.NET Core.

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Build a Family Hotline with the Nexmo Voice API!

Nexmo

The post Build a Family Hotline with the Nexmo Voice API!

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Nexmo Voice API with ASP.NET: Before you start

Nexmo

This is part of a series on using The Nexmo Voice API with ASP.NET projects. It continues the “Getting Started with Nexmo and ASP.NET” series, which follows our Getting Started series on SMS APIs. The post Nexmo Voice API with ASP.NET: Before you start appeared first on Nexmo.

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Selective Audio Controls: Improving Call Agent Skills Through Voice API Features

Nexmo

The post Selective Audio Controls: Improving Call Agent Skills Through Voice API Features appeared first on Nexmo. Creating a great contact center experience comes down to agents. Crucial to any agent’s success is the training he receives, not just on day one but throughout his tenure.

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agileBase Uses NameShouts API

NameShouts

The post agileBase Uses NameShouts API appeared first on Nameshouts. We’re big fans of agileBase, so it was quite exciting to work with them on producing this post.

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Kunnect Completes Salesforce API Integration

Kunnect

We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). At Kunnect, we’re constantly looking for ways to make our cloud-based call center software even more convenient and user-friendly.

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Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux

Blueworx

The post Blueworx Introduces a Centralized Outbound Calling API, Fax Machine Detection and Bridge Transfer to Linux appeared first on Blueworx. Release 7.7 of Blueworx Voice Response for Linux Contact centers today are actively looking for opportunities to leverage enhanced self-service as well as proactive outbound interactions that drive customer loyalty […].

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Princeton Coders Integrate Lyft and Nexmo APIs for Prize-wining Voice Bot Hack

Nexmo

Case in point: the team of computer science students from Princeton who won the Vonage-sponsored “Best Use of a Vonage/Nexmo API” prize at the Fall 2017 PennApps collegiate hackathon.

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Queue and Route Callers to the Most Qualified Agent with the Nexmo Voice API

Nexmo

The post Queue and Route Callers to the Most Qualified Agent with the Nexmo Voice API appeared first on Nexmo. As anyone who has tried to set up automatic lighting in their home can attest, a device employing a simple if/then action is usually pretty easy to implement.

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Increase Call Quality and Optimize Communication Apps with Tropo and Whitepages APIs

Whitepages Pro

Whitepages Pro APIs help businesses improve their communications using data. When layering Whitepages Pro data APIs with complimentary communication APIs, you can quickly build powerful applications that optimize businesses processes with little code. Tropo’s cloud API platform enables developers to embed real-time communications within their applications. To get a free API trial key for Phone Reputation, visit our developer center.

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Real-Time Translation isn’t Sci-Fi Anymore — and Businesses are Using It

Nexmo

Business Customer Support SMS Voice API contact centers real-time translationEver wish you could use a universal translator like the one from Star Trek to seamlessly communicate in a foreign language? Good news: Real-time translation has already arrived. Now equipped with polyglot powers, companies can communicate with any lifeform no matter where they choose to boldly go. Here’s how businesses are using this technology to […].

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MultiTrack Call Transcription with Split Recording

Nexmo

Back in April we announced that split recording was available as part of the Nexmo Voice API. Developer Real-time Communications Tutorial Voice speech to text split recording Voice APISplit recording allows you to record a conversation in stereo, one participant in each channel.

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WhatsApp for Business: Is it a Game Changer?

Ameyo

After providing it for free, Facebook has launched WhatsApp for Business APIs for which the business will have to pay. Customer Service WhatsApp for Business WhatsApp API

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MultiTrack Call Transcription with Split Recording

Nexmo

Back in April we announced that split recording was available as part of the Nexmo Voice API. Developer Real-time Communications Tutorial Voice speech to text split recording Voice APISplit recording allows you to record a conversation in stereo, one participant in each channel.

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Call Whisper with Selective Audio Controls

Nexmo

Developer Real-time Communications Tutorial Voice call centers customer experience Voice APINexmo’s been a popular choice for contact centre solutions for a long time, but with today’s release of Selective Audio Controls we’re taking it to the next level.

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Text to Speech with Prompt Calls, Using Python on AWS Lambda

Nexmo

The Nexmo Voice API offers great flexibility in the call scenarios you can activate, however in order to do this you often need to make several interactions with the API. Developer Tutorial Voice aws lambda text to speech Voice API

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How a Private Voice Connection Protects Privacy and Revenue

Nexmo

Business Customer Support Voice API private voice connection Voice proxy solutionsAs businesses and customers have come to rely on virtually unlimited digital communication to procure services and exchange information, privacy cannot be overlooked.

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When Two is not Enough: Multitrack Recording Enables Recording up to 32 Parties

Nexmo

Nexmo News Product Voice MultiTrack recording split recording Voice APITo better facilitate conversations with customers and help businesses derive more value from them, Nexmo released our Split Recording offering.

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Innovating Delivery with Key Communication Tech Trends

Nexmo

Business Customer Support Voice anonymized communication Communication API delivery

Enhancing the Contact Center with Nexmo Voice

Nexmo

Business Contact Centers Voice call centers customer experience Voice APIThe contact center can be a challenging place.

How to Play Audio to a Caller in ASP.NET Core

Nexmo

Welcome to the second tutorial in our how to use Voice APIs with ASP.NET series. Cloud Communications Developers Voice ASP.NET tutorial Voice APITo check out other tutorials, please go to the Learn more section at the end of this post.

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Milestones: Fonolo’s Platform Gets a Facelift

Fonolo

Many of the upgrades we’ve made – from additional API functionality to enterprise security features – will allow our customers to more deeply integrate with our platform.”. Expanded API functionality, to support custom-built call-back applications.

How to Receive Voice Call Events for a Call In Progress with Ruby on Rails

Nexmo

This is the second article in a series of “Getting Started with Nexmo Voice APIs and Ruby on Rails” tutorials. In our previous tutorial I showed you how to make a text-to-speech call using the Nexmo API and the Nexmo Ruby gem […].

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Make an Outbound Text-to-Speech Phone Call with Ruby on Rails

Nexmo

This is the first article in a series of “Getting Started with Nexmo Voice APIs and Ruby on Rails” tutorials. With the help of the Nexmo Voice API you can make worldwide outbound and inbound calls in 23 languages with varieties of […].

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Making a text-to-speech phone call with Django

Nexmo

Developers Tutorial Uncategorised Voice devrel TTS Voice API x-with-yAmongst the incessant notifications people receive every day; a ringing phone is still much harder to ignore or overlook.

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How to Handle Inbound Phone Calls with Ruby on Rails

Nexmo

This is the third article in a series of “Getting Started with Nexmo Voice APIs and Ruby on Rails” tutorials. Developers Tutorial Voice devrel ruby ruby on rails text to speech tutorial Voice API x-with-y

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Inbound voice call campaign tracking with Nexmo virtual numbers and Mixpanel

Nexmo

Developers Tutorial Voice call tracking devrel python Voice APICampaign tracking is a “must have” for any marketing or advertising campaign.

Super Fast Voice Broadcast with Asynchronous Python and Sanic

Nexmo

Developers Tutorial Voice devrel python sms notifications text to speech Voice APISMS has become the de facto method for sending notifications when push isn’t available. So much so that I rarely receive an SMS from an actual “person” anymore.

Whitepages Pro Joins Twilio’s Developer Marketplace as Premier Twilio Add-on Partner

Whitepages Pro

Today, Twilio announced that they have launched a new Marketplace where developers and businesses can easily access partner technologies that have been pre-integrated with the Twilio API. We are featuring three Whitepages Pro API products for real-time call/SMS integration or post-call analytics, as Add-ons within the Twilio Marketplace. These three APIs include: Caller Identification API : identifies any unknown caller’s full name, demographics, address, and more.

Webinar: Phone Spam, Spam, Spam

Whitepages Pro

” Can the spam in real-time before it harms consumers or businesses by getting your Whitepages Pro Phone Reputation API key. To create your own perfect recipe use the Whitepages Pro Phone Reputation API to return data on: Leve l: The likelihood of a number being an unwanted caller.

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Hybrid Chat for Cisco Journey Solutions

Cisco Blogs - Contact Center

Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution. Developer application development chatbot contact center google cloud omnichannel

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Using SMS to Create a Better Customer Experience

Whitepages Pro

Using our Phone Intelligence API , you’ll be able to identify customers calling into your contact center via a mobile device in real-time. API Call Centers Contact Center UncategorizedAs technology continues to advance, customer expectations are also rising. To satisfy a customer in this day and age you must have the ability to provide a great experience in the way they wish to receive it.

How to Build a Caller ID Web App Powered by Whitepages Pro using Twilio’s Javascript Client

Whitepages Pro

Well if you used Twilio’s Lookup tool to do this, you would make another API call to get the information which was already available to the server. API Contact Center Developers

Every phone scam has a story…

Whitepages Pro

The Whitepages Pro Phone Reputation API allows you to receive an easy to act upon reputation level of 1 – 4. If you need a finer level of granularity to prevent a targeted attack, you can use the Whitepages Pro Tuning API to identify the patterns specific to your traffic. Create custom call rerouting, prioritization, blocking, and more by getting your Whitepages Pro Phone Reputation API key. “Colorado woman, 93, loses $100,000 in phone scam”.

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The World’s Best Architecture

Platform28

Just as purpose-built to our natively designed Cloud architecture is its full and open REST API (Representational State Transfer Application Programming Interface) infrastructure. REST API is our completely open foundational design architecture for everything we do. Our API allows for communication between our software and any other business productivity software that your business requires. It’s the beauty of REST API architecture.

PCI-DSS: A Million Dollar Risk for a 10-Cent Hacking Cost

Zoom International

Forty lines of code, a cloud API, and one open source program are all it takes to extract credit card data from call recordings. PCI-DSS: A Million Dollar Risk for a 10-Cent Hacking Cost.

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Part 3: Know Your Data, Measure Your Data, Judge Your Data

Whitepages Pro

API Call Centers Contact Center Developers eCommerce & Retail Financial Services Fraud Management Marketing & Lead Generation Pro Product Spotlight Pro Research and Perspectives Product Features Uncategorized Identity Graph Identity Verification know your customer Whitepages ProIn my previous articles, I talked about the richness and completeness of data, this final article will discuss the third key to good identity verification data; accuracy.

Receive a Call with Java

Nexmo

Introduction In this tutorial you will create an application that can receive phone calls using Java and the Nexmo Voice API. Prerequisites To work through this tutorial, you will need a Nexmo account. Sign up now if you don’t already have an account.

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7 Tips for Selecting the Best Data Vendor

Whitepages Pro

Whether the data is delivered as an outdated API, a slow batch service, or flat file that only updates once every six months, the format in which it is delivered can have a big impact on your sourcing decision. API Call Centers Contact Center Developers eCommerce & Retail Financial Services Fraud Management Marketing & Lead Generation

Nexmo Welcomes Tropo Customers

Nexmo

At Nexmo, the Vonage API Platform, we hate to see anything disrupt communication between businesses and their customers.

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