Api Integration in the CX Journey

Zappix

An application programming interface (API) is a way for two or more computer programs to communicate with each other. The API is not intended to be used directly by a person (the end user).

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5 Benefits Of An API Integration In Your Contact Center

Callminer

Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives

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What is an API?

Balbelforce

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example.

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When to Use Webhooks vs APIs for App Data Sync

Avoxi

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data.

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API Integration with ConcentrixCX Customer Feedback Software

Concentrix

Enable plug-and-play API integration for your voice of the customer program to orchestrate better experiences. The post API Integration with ConcentrixCX Customer Feedback Software appeared first on Concentrix.

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APIs Can Offer a Frictionless Customer Experience Amid Crisis

Omar Javaid

This article looks at how with the right approach, APIs can transform the way companies interact with customers by creating one seamless chain of communication

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Build Chatbot using Twilio WhatsApp API

kommunicate

The post Build Chatbot using Twilio WhatsApp API appeared first on Kommunicate Blog. A Chatbot is an application that uses pre-written messages to communicate with users. This communication could take the form of text messages or even voice messages.

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What is an API? A Simple Guide for Non-Techies

Cyara

This was also an ideal time to ask your developer colleague that burning question: “What IS an API?”. software development devops security integration Technology deep dive efficiency api rest api

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What is an API? How Can APIs Enhance Customer Service in the Contact Center?

LiveVox

The post What is an API? How Can APIs Enhance Customer Service in the Contact Center? As customers, we take for granted that technology works when we want it to. When we order food on Grubhub, a delivery driver soon appears with the order.

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Introducing the Delighted Autopilot API

delighted

Today, we’re very excited to announce a long-waited enhancement to Autopilot, the Autopilot API. With these new Autopilot REST API endpoints, you’ll be able to add, update, and remove customers from your survey list automatically – no more manual uploads necessary.

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Put Cyara's Sample REST API Routes to Work for Your CX Assurance Needs

Cyara

Recently on the blog, we offered an easy-to-understand overview about What Is an API. software development Technology deep dive api rest api

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Data Integration Tools & The VirtualPBX API

VirtualPBX

The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. VirtualPBX API: For Pros and Custom Solutions.

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Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication

AWS Machine Learning

In this post, we will continue to build on top of the previous solution to demonstrate how to build a private API Gateway via Amazon API Gateway as a proxy interface to generate and access Amazon SageMaker presigned URLs. Configure the corporate DNS server for accessing the private API.

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Record a Call in Ruby with Vonage Voice API WebSockets

Nexmo

The Vonage Voice API WebSockets feature recently left Beta status and became generally available. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Our last step in setting up our API account is to create a Voice API Application.

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Introducing: Transaction Risk API

Whitepages Pro

As the global leader in identity verification, we are proud to announce the launch of our latest innovation – Transaction Risk API. Staying true to our market-driven roots, Transaction Risk API was built based on feedback and conversations with our customers to help fight payment fraud and improve the efficiency of authorizations early in the transaction flow. Easy integration – Feature ready API response for ease of testing and integration into existing models.

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Can a Cloud Contact Center Be Built from APIs?

Bright Pattern

Twilio, the global cloud communications platform, is the applications game changer whose API building blocks successfully showed developers that customizing and deploying global telephony, chat, routing, and task distribution tools can and should be easy. contact center API

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Join our API revolution

Nuance

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

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Join our API revolution

Nuance

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

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Preparing Your Business for the API Economy

Nexmo

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs. Although these are among the best known, you can also find APIs in almost any kind of business. One Second, API?

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Transaction Risk API, winner of API World’s Best in Payment APIs

Whitepages Pro

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. Ekata is a shining example of the API technologies now empowering developers and engineers to build upon the backbone of the multi-trillion-dollar market for API-driven products and services.

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Transaction Risk API, winner of API World’s Best in Payment APIs

Whitepages Pro

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. Ekata is a shining example of the API technologies now empowering developers and engineers to build upon the backbone of the multi-trillion-dollar market for API-driven products and services.

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A Beginners Guide to APIs and Marketing

CSM Magazine

The knowledge of Application Programming Interfaces (APIs) and the ability to work with them is becoming essential for the data-driven marketers of today. APIs may seem very complicated and scary, but when you know the basics, you will find it easier to work with them. What are APIs?

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Twilio vs. 360 Dialog – Which Is Best For WhatsApp API?

kommunicate

The post Twilio vs. 360 Dialog – Which Is Best For WhatsApp API? Last Updated on April 21, 2022 WhatsApp today owns over a staggering 2 billion everyday active users and has outperformed the used-to most popular messenger app, Facebook.

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Announcing Early Media Support in the Nexmo Voice API

Nexmo

Nexmo is pleased to announce immediate support of early media in our programmable Voice API. This has been one of our most requested features, and it is now fully supported for all use cases that use our Voice API. The post Announcing Early Media Support in the Nexmo Voice API appeared first on Nexmo. Product Voice early media ringing tone Voice APIWhat Is Early Media? Simply put, early media is any sound played to a calling party […].

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Get more out of SuccessBLOCS and APIs

Totango

Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. Hi, We are two months in and finally we are starting to see the light at the end of the tunnel.

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Facebook’s Conversion API – what marketers need to know

Infinity

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. Accurately tracking and improving campaign performance is at the top of every marketer’s wish list.

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No API Integration in Your Call Center? You’re Basically Banning Collaboration.

Babelforce

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”?

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3 Benefits VoIP Resellers Love About Voice API

Avoxi

3 Advantages of Voice API for Wholesale Voice Partners It's an exciting time to be in business voice! Voice API is a great example. Enterprises are rushing to migrate their telecom setup to the cloud, and innovations in the space are fast and frequent.

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News from F8 Refresh: we’re integrating Messenger API support for Instagram

Nuance

We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. The post News from F8 Refresh: we’re integrating Messenger API support for Instagram appeared first on What’s next.

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Level Up Your CX Game With WhatsApp Business API

Ameyo

The world is interacting on different messaging applications and WhatsApp has become the game-changer while becoming the choicest messaging app for 2 billion people across 180 countries.

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Receive a Phone Call with Voice API and Swift

Nexmo

In this tutorial you will create a Swift application that can receive phone calls using the Vapor web framework and the Nexmo Voice API. The post Receive a Phone Call with Voice API and Swift appeared first on Nexmo. Developer Tutorial Voice devrel tutorial Voice APIYou can follow this tutorial on both MacOS or Ubuntu. For the complete solution, please check out this Github repo. Prerequisites A Nexmo account – if you don’t have one please […].

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agileBase Uses NameShouts API

NameShouts

The post agileBase Uses NameShouts API appeared first on Nameshouts. We’re big fans of agileBase, so it was quite exciting to work with them on producing this post. We’ve copied the content here to help you find out more about how you can use NameShouts as an integration with agileBase now! Here’s the original post. Whatever business you’re in, you’ll likely be meeting and speaking to new people to expand your circles of contacts and customers.

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What Are API Integrations? 5 Ways They Help Businesses Thrive

Jive

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. API integrations become essential when you consider the explosion of cloud-based apps and tools that businesses rely on today. APIs allow these workers to enjoy the benefits of multiple cloud-based apps while streamlining their management.

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What is an API? And How Do They Enhance Contact Center Services?

Babelforce

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? In this post: What does an API do?

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What is an API? And How Do They Enhance Contact Center Services?

Babelforce

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? In this post: What does an API do?

APIs 52

What is an API? And How Do They Enhance Contact Center Services?

Babelforce

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? In this post: What does an API do?

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How to receive a phone call with Nexmo Voice API, ASP.NET Core and NancyFX

Nexmo

This is the third tutorial on how to use Voice APIs with ASP.NET series. The good news is the Nexmo Voice API handles inbound calls […]. The post How to receive a phone call with Nexmo Voice API, ASP.NET Core and NancyFX appeared first on Nexmo. Developer Developers Tutorial Voice ASP.NET how to inbound call NancyFX Voice APIIn previous tutorials, we learned how to make a Text-to-Speech phone call with ASP.NET and how to Play Audio to a Caller in ASP.NET Core.

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Are Your Colleagues on Holiday? Find Out with Rails and the Nexmo Voice API

Nexmo

Nexmo’s Voice API allows you to build real-time voice communications in the cloud. With the Nexmo Voice API, you can build voice communications using your existing web framework, record and store inbound calls, create conference calls, and send text-to-speech messages in 40 languages and with a plethora of accents. Find Out with Rails and the Nexmo Voice API appeared first on Nexmo. Developer Tutorial Voice devrel ruby on rails tutorial Voice API

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Play the Game of Telephone with the Nexmo Voice API

Nexmo

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Lastly, within your Google Cloud Platform dashboard make sure you have enabled both the Speech API and the Translate API. Adding our API credentials. Add API Credentials.

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Play the Game of Telephone with the Nexmo Voice API

Nexmo

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit. Lastly, within your Google Cloud Platform dashboard make sure you have enabled both the Speech API and the Translate API. Adding our API credentials. Add API Credentials.

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