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OpenAPI v3 Support for the Meraki Dashboard API

Cisco - Contact Center

Meraki’s API has transformed significantly starting with the adoption of Swagger, now known as OpenAPI v2. The integration of the OpenAPI Specification has been crucial in streamlining our API d… Read more on Cisco Blogs

APIs 85
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5 Benefits Of An API Integration In Your Contact Center

Callminer

Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives.

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APIs Can Offer a Frictionless Customer Experience Amid Crisis

Customer Contact Central Submitted Articles

This article looks at how with the right approach, APIs can transform the way companies interact with customers by creating one seamless chain of communication. The COVID pandemic has pressured businesses more than ever to communicate with and serve customers without needing physical interaction.

APIs 246
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The Non-Coder’s Guide to Using the Help Scout API

Help Scout

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account. Read the full article

APIs 75
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Unleash the Business Potential of the Cisco Catalyst SD-WAN API

Cisco - Contact Center

If you’re wondering why an automation tool like the Cisco Catalyst SD-WAN would need more APIs and additional automation, don’t worry — you’re not alone. Why layer on more automation tools to a tool t… Read more on Cisco Blogs

APIs 96
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Simplify Your DevOps with the Cisco SD-WAN API

Cisco - Contact Center

In the world of software and tools development, API and automation tools have become essential for customizing and streamlining operational tasks.… Welcome to Cisco SD-WAN Automation Awareness Month! Read more on Cisco Blogs

APIs 94
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CallMiner Product Innovation Series: September 2023

Callminer

release including enhancements to bulk export API capabilities, giving customers even more control over their data. Bruce McMahon, VP of Product Management, shares updates from the 2023.09

APIs 397