Cisco - Contact Center

APRIL 25, 2023

APIs are the linchpins of modern IT. They’re a way for applications to share data and functionality at arm’s length, without merging code. In a cloud-native approach to development, this is important … Read more on Cisco Blogs

APIs 74

APIs 74

Avoxi

OCTOBER 28, 2022

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data.

APIs 118

APIs CRM Contact Center 118

kommunicate

JUNE 22, 2023

Last Updated on June 22, 2023 What is a Chatbot API? A chatbot API is a set of protocols that allow developers to access the functionalities of a chatbot. A chatbot API enables seamless integration into various applications, systems or platforms by standardizing the way you send, receive and extract messages via the chatbot.

Chatbots 64

Chatbots APIs Customer Support 64

delighted

APRIL 20, 2021

Today, we’re very excited to announce a long-waited enhancement to Autopilot, the Autopilot API. With these new Autopilot REST API endpoints, you’ll be able to add, update, and remove customers from your survey list automatically – no more manual uploads necessary. every 3, 6, or 12 months). Inspired to start collecting feedback?

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APIs Surveys Feedback Customer Experience 98

Concentrix

APRIL 11, 2023

Discover the reasons, broken out by job title, why executives should care about APIs.

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APIs 62

AWS Machine Learning

DECEMBER 7, 2022

The solution uses the Amazon Rekognition APIs DetectFaces for face detection and CompareFaces for face comparison. We think of those APIs as stateless APIs because they don’t depend on an Amazon Rekognition face collection. Then we discuss how to scale the stateless APIs to overcome some Regional limitations.

APIs 72

APIs Enterprise 72

Concentrix

OCTOBER 7, 2022

Enable plug-and-play API integration for your voice of the customer program to orchestrate better experiences. The post API Integration with ConcentrixCX Customer Feedback Software appeared first on Concentrix.

APIs 62

APIs Feedback 62

Nexmo

AUGUST 4, 2020

The Vonage Voice API WebSockets feature recently left Beta status and became generally available. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard.

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APIs Accountability 125

kommunicate

MAY 22, 2022

Meta just announced that the WhatsApp Cloud API and businesses across the world [.]. The post WhatsApp Cloud API : Everything you need to know about it appeared first on Kommunicate Blog.

APIs 98

APIs 98

AWS Machine Learning

JUNE 30, 2022

In this post, we will continue to build on top of the previous solution to demonstrate how to build a private API Gateway via Amazon API Gateway as a proxy interface to generate and access Amazon SageMaker presigned URLs. The user invokes createStudioPresignedUrl API on API Gateway along with a token in the header.

APIs 84

APIs Enterprise Big data Accountability 84

AWS Machine Learning

FEBRUARY 1, 2023

Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged. Some customers have asked if they could use this approach to moderate videos by sampling image frames and sending them to the Amazon Rekognition image moderation API.

APIs 69

APIs Scripts Metrics Management 69

VirtualPBX

FEBRUARY 18, 2021

The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. VirtualPBX API: For Pros and Custom Solutions. We offer you our API in case you need it to bring your product to life.

APIs 92

APIs Call flow Contact Center Enterprise 92

kommunicate

NOVEMBER 17, 2021

The post Build Chatbot using Twilio WhatsApp API appeared first on Kommunicate Blog. There are various ways and technologies available for developing a chatbot. Depending on the use case, some chatbot technologies are more appropriate than others. Kommunicate is one such solution, [.].

Chatbots 93

Chatbots APIs Technology 93

Zappix

NOVEMBER 21, 2022

An application programming interface (API) is a way for two or more computer programs to communicate with each other. The API is not intended to be used directly by a person (the end user). It is a type of software interface, offering a service to other pieces of software.

APIs 52

APIs Personalization 52

AWS Machine Learning

APRIL 11, 2023

In the post Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication , we demonstrated how to build a private API to generate Amazon SageMaker Studio presigned URLs that are only accessible by an authenticated end-user within the corporate network from a single account.

APIs 73

APIs Accountability Scripts Enterprise 73

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52

APIs Contact Center Airlines Interactive Voice Response 52

Cisco - Contact Center

AUGUST 21, 2023

At Cisco Duo , our primary objective is to prevent unauthorized access with a modern and user-friendly access management solution. Security is paramount to organizations of all sizes, and we are … Read more on Cisco Blogs

APIs 97

APIs Management 97

Concentrix

JANUARY 5, 2023

Learn about the organizational changes and shift in thinking required for API success.

APIs 62

APIs 62

Avoxi

AUGUST 30, 2021

3 Advantages of Voice API for Wholesale Voice Partners It's an exciting time to be in business voice! Voice API is a great example. VoIP resellers and wholesale voice partners are using simple APIs to… The post 3 Benefits VoIP Resellers Love About Voice API appeared first on AVOXI.

voip 62

voip APIs Enterprise Contact Center 62

LiveVox

JUNE 22, 2021

The post What is an API? How Can APIs Enhance Customer Service in the Contact Center? When there’s heavy traffic, we trust our GPS apps to find an alternate route. All of this happens instantaneously, but it wouldn’t be possible without the technological […]. appeared first on Livevox.

Contact Center 65

Contact Center APIs Customer Service Technology 65

Nexmo

JULY 28, 2017

Nexmo is pleased to announce immediate support of early media in our programmable Voice API. This has been one of our most requested features, and it is now fully supported for all use cases that use our Voice API. The post Announcing Early Media Support in the Nexmo Voice API appeared first on Nexmo. What Is Early Media?

APIs 133

APIs 133

Cisco - Contact Center

APRIL 19, 2023

Turn cloud native chaos into business context Considering that more than 90% of organizations leveraging public clouds are moving to a multi cloud strategy, AppDynamics Cloud promises to “turn cloud n… Read more on Cisco Blogs

APIs 96

APIs 96

Nexmo

MAY 7, 2019

Partly, that’s code they write themselves but what makes modern software development so effective is that developers can easily build on the work of others through APIs. When you think of APIs it’s likely that some big names come to mind: Nexmo, the Vonage API platform; Stripe for payments; or one of the new Open Banking APIs.

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APIs Airlines Banking Self service 78

CSM Magazine

AUGUST 23, 2021

The knowledge of Application Programming Interfaces (APIs) and the ability to work with them is becoming essential for the data-driven marketers of today. To keep up with the increasing competition, marketers not only need to know what APIs are, but also integrate them with their content strategy. What are APIs? Market research.

APIs 52

APIs Marketing Engineering Education 52

Nuance

JUNE 2, 2021

We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. Just announced at F8 Refresh, Facebook’s virtual developer conference, this API will deliver seamless integration with Messenger from Facebook, expanding the reach of Nuance’s intelligent engagement tools to Instagram.

APIs 72

APIs Accountability Enterprise 72

Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Metrics 52

Cyara

MARCH 12, 2021

This was also an ideal time to ask your developer colleague that burning question: “What IS an API?”. Maybe they would chat about the latest episode of their favorite TV shows or discuss a recent sports event unencumbered by the muffling of a mask.

APIs 67

APIs Technology 67

Whitepages Pro

OCTOBER 7, 2019

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. So what makes our API award-winning? .

APIs 40

APIs Engineering Technology Marketing 40

Whitepages Pro

OCTOBER 7, 2019

We’re excited to announce that Ekata has won a 2019 API World Award for: Best in Payment APIs. The 2019 API Awards celebrate technical innovation, adoption, and reception in the API & Microservices industries, as well as use by a global developer community. So what makes our API award-winning? .

APIs 40

APIs Engineering Technology Marketing 40

Babelforce

JULY 1, 2021

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

APIs 52

APIs Call Center Contact Center CRM 52

kommunicate

APRIL 21, 2022

The post Twilio vs. 360 Dialog – Which Is Best For WhatsApp API? Gone are the days when it was just a mode to connect with your acquaintances. The app now serves a lot more purposes- mainly in the business world. [.]. appeared first on Kommunicate Blog.

APIs 59

APIs 59

Ameyo

FEBRUARY 25, 2020

To simplify the customer’s journey, Ameyo announces its integration with WhatsApp Business API, a connector that will allow all the businesses to connect with their customers on the … Level Up Your CX Game With WhatsApp Business API Read More » The post Level Up Your CX Game With WhatsApp Business API appeared first on Ameyo.

APIs 72

APIs 72

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools. Application API. Learning objectives. Learn more.

APIs 91

APIs Accountability 91

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools. Application API. Learning objectives. Learn more.

APIs 91

APIs Accountability 91

Nexmo

FEBRUARY 7, 2019

In this tutorial you will create a Swift application that can receive phone calls using the Vapor web framework and the Nexmo Voice API. The post Receive a Phone Call with Voice API and Swift appeared first on Nexmo. You can follow this tutorial on both MacOS or Ubuntu. For the complete solution, please check out this Github repo.

APIs 83

APIs Accountability 83

Nexmo

APRIL 30, 2020

In this post, we will show you how you can use the Vonage Voice API to protect one of their most valuable data assets—their phone number. In a few simple steps we will build a parental control application that will mask your child’s phone number using the Voice API and Android 10. Android 10 Call Redirection Feature. Prerequisites.

APIs 71

APIs Technology 71

Totango

MAY 20, 2020

Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. The post Get more out of SuccessBLOCS and APIs appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Save your spot .

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APIs CRM Best practices Accountability 62