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Accessing the Power of AI-led Digital Transformation with API Abstraction

Cisco - Contact Center

This year, like no other, we will see organizations tap into APIs to sidestep the complexity and cost of developing and maintaining their own AI solutions and models. In pursuit of digital… Read more on Cisco Blogs

APIs 98
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Securing APIs From Left to Right (and Everywhere in Between)

Cisco - Contact Center

Major data breaches are on the rise, and APIs are increasingly being used to gain access to sensitive data. The reasons for this are twofold: APIs are the first line of defense into an application… Read more on Cisco Blogs

APIs 98
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Managing API Contracts and OpenAPI Documents at Scale

Cisco - Contact Center

Cisco DevNet presents at API Days Paris 2023 Year after year, this global event for API practitioners gets bigger. This year the event was held in the newly renovated CNIT Forest – a central and easy… Read more on Cisco Blogs

APIs 98
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Effortless API Management: Exploring Meraki’s New Dashboard Page for Developers

Cisco - Contact Center

A Dashboard Designed for Developers APIs serve as the bridges that enable different software systems to communicate, facilitating the flow of data and functionality. For developers, APIs are the… Read more on Cisco Blogs

APIs 98
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5 Benefits Of An API Integration In Your Contact Center

Callminer

Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives.

APIs 254
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APIs Can Offer a Frictionless Customer Experience Amid Crisis

Customer Contact Central Submitted Articles

This article looks at how with the right approach, APIs can transform the way companies interact with customers by creating one seamless chain of communication. The COVID pandemic has pressured businesses more than ever to communicate with and serve customers without needing physical interaction.

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OpenAPI v3 Support for the Meraki Dashboard API

Cisco - Contact Center

Meraki’s API has transformed significantly starting with the adoption of Swagger, now known as OpenAPI v2. The integration of the OpenAPI Specification has been crucial in streamlining our API d… Read more on Cisco Blogs

APIs 98