Can a Cloud Contact Center Be Built from APIs?

Bright Pattern

Twilio, the global cloud communications platform, is the applications game changer whose API building blocks successfully showed developers that customizing and deploying global telephony, chat, routing, and task distribution tools can and should be easy. contact center API

APIs 94

What Are API Integrations? 5 Ways They Help Businesses Thrive

Jive

What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. Advantages offered by API integrations.

APIs 83

Announcing Early Media Support in the Nexmo Voice API

Nexmo

Nexmo is pleased to announce immediate support of early media in our programmable Voice API. This has been one of our most requested features, and it is now fully supported for all use cases that use our Voice API. Product Voice early media ringing tone Voice API

APIs 136

Nexmo Voice API with ASP.NET: Before you start

Nexmo

This is part of a series on using The Nexmo Voice API with ASP.NET projects. It continues the “Getting Started with Nexmo and ASP.NET” series, which follows our Getting Started series on SMS APIs. The post Nexmo Voice API with ASP.NET: Before you start appeared first on Nexmo.

APIs 62

Anatomy of a Voice API: What Is It? How Does It Work? What Can You Do with It?

Nexmo

The post Anatomy of a Voice API: What Is It? Voice Voice APIAs the technology that supports human communication continues to evolve, we’ve come nearly full circle when it comes to speech. Communication via Voice has been under some pretty stiff competition from SMS and other text-based, real-time communications channels in the past few years. But as the original mode of human communication, Voice still has a […]. How Does It Work? What Can You Do with It?

APIs 96

agileBase Uses NameShouts API

NameShouts

The post agileBase Uses NameShouts API appeared first on Nameshouts. We’re big fans of agileBase, so it was quite exciting to work with them on producing this post.

APIs 52

Kunnect Completes Salesforce API Integration

Kunnect

We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). At Kunnect, we’re constantly looking for ways to make our cloud-based call center software even more convenient and user-friendly.

APIs 59

Princeton Coders Integrate Lyft and Nexmo APIs for Prize-wining Voice Bot Hack

Nexmo

Case in point: the team of computer science students from Princeton who won the Vonage-sponsored “Best Use of a Vonage/Nexmo API” prize at the Fall 2017 PennApps collegiate hackathon.

APIs 75

Queue and Route Callers to the Most Qualified Agent with the Nexmo Voice API

Nexmo

The post Queue and Route Callers to the Most Qualified Agent with the Nexmo Voice API appeared first on Nexmo. As anyone who has tried to set up automatic lighting in their home can attest, a device employing a simple if/then action is usually pretty easy to implement.

APIs 76

Increase Call Quality and Optimize Communication Apps with Tropo and Whitepages APIs

Whitepages Pro

Whitepages Pro APIs help businesses improve their communications using data. When layering Whitepages Pro data APIs with complimentary communication APIs, you can quickly build powerful applications that optimize businesses processes with little code. Tropo’s cloud API platform enables developers to embed real-time communications within their applications. To get a free API trial key for Phone Reputation, visit our developer center.

APIs 40

Real-Time Translation isn’t Sci-Fi Anymore — and Businesses are Using It

Nexmo

Business Customer Support SMS Voice API contact centers real-time translationEver wish you could use a universal translator like the one from Star Trek to seamlessly communicate in a foreign language? Good news: Real-time translation has already arrived. Now equipped with polyglot powers, companies can communicate with any lifeform no matter where they choose to boldly go. Here’s how businesses are using this technology to […].

WhatsApp for Business: Is it a Game Changer?

Ameyo

After providing it for free, Facebook has launched WhatsApp for Business APIs for which the business will have to pay. Customer Service WhatsApp for Business WhatsApp API

APIs 72

Text to Speech with Prompt Calls, Using Python on AWS Lambda

Nexmo

The Nexmo Voice API offers great flexibility in the call scenarios you can activate, however in order to do this you often need to make several interactions with the API. Developer Tutorial Voice aws lambda text to speech Voice API

APIs 80

Innovating Delivery with Key Communication Tech Trends

Nexmo

Business Customer Support Voice anonymized communication Communication API delivery

How a Private Voice Connection Protects Privacy and Revenue

Nexmo

Business Customer Support Voice API private voice connection Voice proxy solutionsAs businesses and customers have come to rely on virtually unlimited digital communication to procure services and exchange information, privacy cannot be overlooked.

APIs 99

When Two is not Enough: Multitrack Recording Enables Recording up to 32 Parties

Nexmo

Nexmo News Product Voice MultiTrack recording split recording Voice APITo better facilitate conversations with customers and help businesses derive more value from them, Nexmo released our Split Recording offering.

APIs 80

Enhancing the Contact Center with Nexmo Voice

Nexmo

Business Contact Centers Voice call centers customer experience Voice APIThe contact center can be a challenging place.

How to Play Audio to a Caller in ASP.NET Core

Nexmo

Welcome to the second tutorial in our how to use Voice APIs with ASP.NET series. Cloud Communications Developers Voice ASP.NET tutorial Voice APITo check out other tutorials, please go to the Learn more section at the end of this post.

APIs 76

How to Receive Voice Call Events for a Call In Progress with Ruby on Rails

Nexmo

This is the second article in a series of “Getting Started with Nexmo Voice APIs and Ruby on Rails” tutorials. In our previous tutorial I showed you how to make a text-to-speech call using the Nexmo API and the Nexmo Ruby gem […].

APIs 66

Make an Outbound Text-to-Speech Phone Call with Ruby on Rails

Nexmo

This is the first article in a series of “Getting Started with Nexmo Voice APIs and Ruby on Rails” tutorials. With the help of the Nexmo Voice API you can make worldwide outbound and inbound calls in 23 languages with varieties of […].

APIs 66

Making a text-to-speech phone call with Django

Nexmo

Developers Tutorial Uncategorised Voice devrel TTS Voice API x-with-yAmongst the incessant notifications people receive every day; a ringing phone is still much harder to ignore or overlook.

APIs 91

How to Handle Inbound Phone Calls with Ruby on Rails

Nexmo

This is the third article in a series of “Getting Started with Nexmo Voice APIs and Ruby on Rails” tutorials. Developers Tutorial Voice devrel ruby ruby on rails text to speech tutorial Voice API x-with-y

APIs 69

Inbound voice call campaign tracking with Nexmo virtual numbers and Mixpanel

Nexmo

Developers Tutorial Voice call tracking devrel python Voice APICampaign tracking is a “must have” for any marketing or advertising campaign.

Super Fast Voice Broadcast with Asynchronous Python and Sanic

Nexmo

Developers Tutorial Voice devrel python sms notifications text to speech Voice APISMS has become the de facto method for sending notifications when push isn’t available. So much so that I rarely receive an SMS from an actual “person” anymore.

Whitepages Pro Joins Twilio’s Developer Marketplace as Premier Twilio Add-on Partner

Whitepages Pro

Today, Twilio announced that they have launched a new Marketplace where developers and businesses can easily access partner technologies that have been pre-integrated with the Twilio API. We are featuring three Whitepages Pro API products for real-time call/SMS integration or post-call analytics, as Add-ons within the Twilio Marketplace. These three APIs include: Caller Identification API : identifies any unknown caller’s full name, demographics, address, and more.

Webinar: Phone Spam, Spam, Spam

Whitepages Pro

” Can the spam in real-time before it harms consumers or businesses by getting your Whitepages Pro Phone Reputation API key. To create your own perfect recipe use the Whitepages Pro Phone Reputation API to return data on: Leve l: The likelihood of a number being an unwanted caller.

voip 52

Using SMS to Create a Better Customer Experience

Whitepages Pro

Using our Phone Intelligence API , you’ll be able to identify customers calling into your contact center via a mobile device in real-time. API Call Centers Contact Center UncategorizedAs technology continues to advance, customer expectations are also rising. To satisfy a customer in this day and age you must have the ability to provide a great experience in the way they wish to receive it.

Nexmo Welcomes Tropo Customers

Nexmo

At Nexmo, the Vonage API Platform, we hate to see anything disrupt communication between businesses and their customers.

APIs 78

How to Build a Caller ID Web App Powered by Whitepages Pro using Twilio’s Javascript Client

Whitepages Pro

Well if you used Twilio’s Lookup tool to do this, you would make another API call to get the information which was already available to the server. API Contact Center Developers

Every phone scam has a story…

Whitepages Pro

The Whitepages Pro Phone Reputation API allows you to receive an easy to act upon reputation level of 1 – 4. If you need a finer level of granularity to prevent a targeted attack, you can use the Whitepages Pro Tuning API to identify the patterns specific to your traffic. Create custom call rerouting, prioritization, blocking, and more by getting your Whitepages Pro Phone Reputation API key. “Colorado woman, 93, loses $100,000 in phone scam”.

voip 40

PCI-DSS: A Million Dollar Risk for a 10-Cent Hacking Cost

Zoom International

Forty lines of code, a cloud API, and one open source program are all it takes to extract credit card data from call recordings. PCI-DSS: A Million Dollar Risk for a 10-Cent Hacking Cost.

APIs 52

The World’s Best Architecture

Platform28

Just as purpose-built to our natively designed Cloud architecture is its full and open REST API (Representational State Transfer Application Programming Interface) infrastructure. REST API is our completely open foundational design architecture for everything we do. Our API allows for communication between our software and any other business productivity software that your business requires. It’s the beauty of REST API architecture.

Receive a Call with Java

Nexmo

Introduction In this tutorial you will create an application that can receive phone calls using Java and the Nexmo Voice API. Prerequisites To work through this tutorial, you will need a Nexmo account. Sign up now if you don’t already have an account.

APIs 99

What is Call Whisper and What Can It Do for Your Business?

Nexmo

A feature of a voice API called “call whisper” can help. In call center operations, agents field incoming calls from a wide variety of locations and about any number of topics. But what is call whisper?

APIs 93

Part 3: Know Your Data, Measure Your Data, Judge Your Data

Whitepages Pro

API Call Centers Contact Center Developers eCommerce & Retail Financial Services Fraud Management Marketing & Lead Generation Pro Product Spotlight Pro Research and Perspectives Product Features Uncategorized Identity Graph Identity Verification know your customer Whitepages ProIn my previous articles, I talked about the richness and completeness of data, this final article will discuss the third key to good identity verification data; accuracy.

Receive a Phone Call with Java

Nexmo

Introduction In this tutorial you will create an application that can receive phone calls using Java and the Nexmo Voice API. Prerequisites To work through this tutorial, you will need a Nexmo account. Sign up now if you don’t already have an account.

APIs 88

7 Tips for Selecting the Best Data Vendor

Whitepages Pro

Whether the data is delivered as an outdated API, a slow batch service, or flat file that only updates once every six months, the format in which it is delivered can have a big impact on your sourcing decision. API Call Centers Contact Center Developers eCommerce & Retail Financial Services Fraud Management Marketing & Lead Generation

Handle Keypad Input (DTMF) with Java

Nexmo

In this tutorial, you will create an application that can receive a phone call and respond to user input using the Nexmo Voice API. Introduction In a previous tutorial, we showed you how to create an application that can Receive a Phone Call with Java.

APIs 64

Dual Channel Transcription with Split Recording

Nexmo

As part of our Voice API offering, Nexmo allows you to record parts (or all) of a call and fetch the audio once the call has completed. Today, we’re happy to announce a new enhancement to this functionality: split recording.

APIs 78

Meet Voice Playground, Your Testing Sandbox for Nexmo Voice Apps

Nexmo

We developed Nexmo Call Control Objects (NCCOs) to provide developers with a flexible mechanism for controlling the flow of a Nexmo Voice API call.

APIs 88

Leveraging Cloud Flexibility to Empower Innovation and Integration

LiveVox

This emergence of the API economy forces. The idea of connecting together various applications from a variety of vendors to provide additional features and functionality is nothing new.

APIs 52

10 Must Haves for Cloud-Based Customer Engagement Platforms

Aspect

A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience.

SaaS 111

Call Recording for BPOs and Call Center Outsourcers

OrecX

open API) so you can easily integrate the recorder with your clients’ existing applications (CRM, ERP, SFA). Open API so you can pull data from your CRM system into the quality monitoring system.