Customer Care Related Topics 
CSM Magazine
JUNE 10, 2025
This guide dives into practical, effective strategies for franchise owners to elevate their customer care game. Why Exceptional Customer Care Matters in Franchising Franchises operate in a unique business ecosystem where brand consistency is everything.
ShepHyken
JUNE 16, 2025
Top Takeaways Every customer interaction is an opportunity to turn someone into a loyal fan, even a promoter of your brand. Customer service shouldn’t just be about fixing problems. Customer care doesn’t always have to be reactive. It should also be about preventing them.
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24-7 InTouch
DECEMBER 16, 2024
As AI continues to evolve, the future of CX looks promising, with AI-human collaboration setting new standards for excellence in customer support. The post AI-Human Synergy for Exceptional Customer Care appeared first on IntouchCX. Learn more about how you can leverage AI to improve your CX at IntouchCX.
CSM Magazine
JUNE 10, 2025
More customers are showing up. But there’s one part that gets tricky fast—customer care. As your customer list grows, so does the need for solid support. You can scale your customer care without breaking a sweat. The Takeaway Customer care is not just a nice bonus. Growth is exciting.
Advertiser: Interactions LLC
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands.
TMP Direct
JANUARY 20, 2025
TMP’s EVP Bret Butterfield, with his 40 years of experience in CX, emphasizes that ‘the synergy between advanced technology and human empathy is the key to creating unforgettable customer experiences.’ The essence of exceptional customer care is rooted in the power of human connection.
ShepHyken
JUNE 16, 2025
I was pleasantly surprised when the article went into examples of brands chasing a new customer segment and unintentionally alienating existing customers. Customer contacts brand; brand helps Customer (ideally); Customer goes on about life. Is My Feedback *Really* Important to You?
Speaker: Andrew Decker, Customer Care Manager, VSP
Watch this re-released conversation between Andrew Decker, Customer Care Manager for VSP, and David Hadobas, President and CEO of CCNG, as Andrew shares VSP's success story for improving the recruiting, hiring, and retention process of their front line CSRs.
Advertiser: Interactions LLC
Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company. Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them.
Advertiser: Interactions LLC
But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.
Speaker: Dave Hoekstra, Calabrio
As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care. The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home?
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. And do all of this while reducing the ever increasing cost and complexity of customer care.
Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact
Gartner predicts that by 2020, 85 percent of customer relationships will be managed without human interaction. We are well on our way and may even hit 90% by next year. With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd.
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