Customer Care Versus Gossip – Tip #8
JULY 23, 2020
The other day I heard some people complaining about poor customer service. One person complained that the store’s workers spent too much time talking to each other and seemed to not care that she was waiting in line. Talk about “customer care”, huh? So why do some employees do these very same things while working and in view of customers? Customers don’t care about our needs or our problems. They only care about their needs.