CSM Magazine

APRIL 19, 2024

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. One effective strategy that is gaining popularity is using Customer Experience (CX) software. This tool can make a difference in how businesses engage with customers and build connections. In this article, we will delve into all the different aspects of CX software and its importance in boosting interaction.

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Beyond Philosophy

APRIL 19, 2024

“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience. In today’s world, storytelling is crucial in various aspects of business, including marketing.

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Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.

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AWS Machine Learning

APRIL 19, 2024

Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. As data patterns and trends change over time, retraining the solution with the latest relevant data enables the model to learn and adapt, enhancing its predictive accuracy.

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Cisco - Contact Center

APRIL 19, 2024

Cisco’s 7th annual Partner Innovation Challenge has ascended to global prominence, captivating partners from an astounding 96 countries and distributing over $3.3 million USD in collective rewards.

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Cisco - Contact Center

APRIL 19, 2024

In a few days, we’ll be at Hannover Messe to show some of the amazing work we’ve been doing on our Cisco Mobility Services Platform with our Private 5G partners, Nokia and Logicalis.

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24-7 InTouch

APRIL 19, 2024

Businesses play a crucial role in shaping sustainability. By actively implementing practices that prioritize green initiatives, these dedicated efforts showcase an unwavering commitment to making a positive and lasting impact on the planet. Environmental Achievements Safeguarding natural resources, fostering environmental stewardship, and adopting sustainable business practices are top of mind at IntouchCX.

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AWS Machine Learning

APRIL 19, 2024

In Part 1 of this series, we presented a solution that used the Amazon Titan Multimodal Embeddings model to convert individual slides from a slide deck into embeddings. We stored the embeddings in a vector database and then used the Large Language-and-Vision Assistant (LLaVA 1.5-7b) model to generate text responses to user questions based on the most similar slide retrieved from the vector database.

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AWS Machine Learning

APRIL 19, 2024

This is a guest post co-written with the leadership team of Iambic Therapeutics. Iambic Therapeutics is a drug discovery startup with a mission to create innovative AI-driven technologies to bring better medicines to cancer patients, faster. Our advanced generative and predictive artificial intelligence (AI) tools enable us to search the vast space of possible drug molecules faster and more effectively.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

AWS Machine Learning

APRIL 19, 2024

We are excited to announce a new version of the Amazon SageMaker Operators for Kubernetes using the AWS Controllers for Kubernetes (ACK). ACK is a framework for building Kubernetes custom controllers, where each controller communicates with an AWS service API. These controllers allow Kubernetes users to provision AWS resources like buckets, databases, or message queues simply by using the Kubernetes API.

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