ShepHyken

OCTOBER 30, 2020

She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. As new technologies evolve and adapt, modern businesses are finding new opportunities to have engaging, empathetic and efficient conversations with their customers. 2 Voice Technology Improves Accessibility.

Customer Service 336

Customer Service Technology Customer Support Personalization 336

Cisco - Contact Center

AUGUST 23, 2023

This blog was co-written by Steve Vetter Understanding the Challenge of Martec’s Law and Strategically Adopting Technology Martec’s Law states that technology changes faster than organizations can… Read more on Cisco Blogs

Technology 98

Technology Government 98

The Northridge Group

MARCH 14, 2023

However, the most pragmatic approach involves implementing new healthcare technology to make the entire care experience more seamless and cost-effective. Early test case data shows that AI healthcare technology can efficiently analyze extensive amounts of clinical inputs to help practitioners make more informed decisions when providing care.

Healthcare 133

Healthcare Technology Self service Analytics 133

Contact Center Pipeline

OCTOBER 14, 2020

In earlier writings, I’ve offered up guidelines for purchasing cloud technology that focus on pricing, service level agreements, and the statement of work. But what if you don’t know if you are ready to go to the cloud? Or what if you want to leverage what you’ve already got? Here are 5 key decisions to […].

Contact Center 232

Contact Center Technology Service level Call Center 232

Outsource Consultants

JULY 25, 2023

A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents. Stronger AI-powered chatbots are becoming more common, leveraging technological advancements to handle more complex than a typical call and response.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

Cisco - Contact Center

AUGUST 22, 2023

For most cybersecurity professionals, one of the best ways to demonstrate success and return on technology investment is for nothing to happen. That is to say, there have been no security breaches,… Read more on Cisco Blogs

Technology 98

Technology Healthcare 98

Contact Center Pipeline

NOVEMBER 24, 2020

I’ve been on my soapbox for years touting the importance of aligning the business strategy, the contact center operations strategy, and the contact center technology strategy. The center is equipped with (or pursuing) technology that enables both. Operational practices and […].

Contact Center 179

Contact Center Technology Call Center Customer Experience 179

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. The following are four essential technologies for small businesses.

Technology 188

Technology Accountability Finance Management 188

ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

Technology 62

Technology Consulting Consulting B2B 62

C3Centricity

AUGUST 15, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.

Technology 90

Technology Customer Service Chatbots Feedback 90

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Real estate Entertainment Consulting 59

Working Solutions

MAY 8, 2023

Leveraging Technology to Increase Customer Engagement Increasing customer engagement is central to any effective sales and marketing plan. Engaged customers are more likely to expand their relationship with you to other transactions, and even bring new customers into the fold via positive word of mouth.

Technology 98

Technology Sales Marketing 98

Contact Center Pipeline

JUNE 15, 2021

Companies often exhibit a failure of imagination when implementing new technology. Leadership can readily imagine the power of the new tools but can’t extend that vision to the people who’ll use and derive value from the tools on a daily basis. They think you just get started and it will all work out (a.k.a. good […].

Technology 147

Technology Contact Center Call Center Analytics 147

TechSee

MAY 19, 2021

As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service. Build Loyalty using the Blockchain.

Customer Service 159

Customer Service Technology Call Center Self service 159

JivoChat

JUNE 28, 2023

As the world evolves quickly in the digital age, the transformative power of technology also penetrates every aspect of our lives, including education. Instead, an exciting wave of Education Technology (EdTech) has ushered in a new era, redefining the way students learn, engage, and interact with knowledge.

Education 75

Education Technology Feedback Personalization 75

Steve DiGioia

JUNE 17, 2021

Technology Certainly Has Its Merits, But…. When automation and technology become the new “service goal”, the customer then comes second. Technology certainly has its merits, but to what end – and what are we giving up to have it? My belief is that any business must “ always do what’s in the best interest of the customer ”.

Technology 130

Technology Customer Service Chatbots 130

Spearline

SEPTEMBER 28, 2021

Voice technology is changing the way humans engage with and interact with systems and processes. The post Leveraging voice technology appeared first on Spearline. Businesses are rapidly getting on-board to gain competitive advantage but how to voice-bots perform where a phone call is not exactly high-quality?

Technology 105

Technology Telecommunications 105

Spearline

JUNE 2, 2022

And, more specifically, what are the contact center technology trends for 2022? Tech is more important than ever The first trend to note is that technology, in general, is looking more important than ever to contact centers. Backing up this technology trend further, is CCW’s 2022 market study on the State of Contact Center Technology.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Callminer

JANUARY 6, 2021

Read this article to learn how omnichannel technology can enhance customer service.

Customer Service 331

Customer Service Technology 331

Contact Center Pipeline

NOVEMBER 21, 2019

So, here’s one thing I know for sure: Contact center technology can be absolutely transformative. But achieving that end result all boils down to the fundamentals of defining, planning, selecting, implementing and supporting technology. I’ve logged a few decades working with hundreds of contact centers.

Contact Center 174

Contact Center Technology Call Center 174

Nuance

SEPTEMBER 28, 2023

… Exploring quality assurance for AI diagnostic decision support technologies: Key takeaways Read More » The post Exploring quality assurance for AI diagnostic decision support technologies: Key takeaways appeared first on What’s Next blog.

Technology 52

Technology Healthcare 52

Nuance

MARCH 6, 2023

The post Nuance is revolutionizing the contact center with GPT technology appeared first on What’s next. As pioneers in contact center AI, it’s exciting to see the emergence of advanced open AI models that can augment our existing innovations with powerful new capabilities. We’re delighted to introduce conversation [.]

Contact Center 124

Contact Center Technology 124

Contact Center Pipeline

AUGUST 18, 2020

When you put your people and your customers at the center of your process and technology decisions, […]. As we all learn to navigate our way through this global crisis, there are increasing demands on our contact center agents as well as the leaders who support them.

Contact Center 299

Contact Center Technology Call Center Management 299

Cisco - Contact Center

MAY 2, 2023

International Girls in ICT Day is a global movement encouraging girls and young women to pursue science, technology, engineering, art and math (STEAM) education and careers. Cisco hosts events… Read more on Cisco Blogs

Technology 98

Technology Engineering Education 98

Eptica

JUNE 15, 2022

Date: Wednesday, June 15, 2022 Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Published on: June 15, 2022.

Technology 127

Technology Customer Service Government Customer Experience 127

The Northridge Group

APRIL 25, 2023

Fortunately, this scenario which is fraught with frustrating and time-consuming inefficiencies for the patient, provider and payer, can be greatly improved thanks to self-serve healthcare technologies that empower patients to retake control of their health journey. A recent survey by Northridge discovered that 49.3%

Healthcare 67

Healthcare Technology Self service Chatbots 67

Nuance

AUGUST 18, 2023

… Nuance brings leading ambient voice technologies to Epic UGM 2023 Read More » The post Nuance brings leading ambient voice technologies to Epic UGM 2023 appeared first on What’s Next blog.

Technology 71

Technology Healthcare 71

Cisco - Contact Center

APRIL 18, 2023

In some respects, the finance industry may not seem like a prime candidate for technological innovation. After all, banks have been around for thousands of years. And nowadays, they are highly … Read more on Cisco Blogs

Finance 98

Finance Technology Banking Chatbots 98

LiveVox

JULY 6, 2023

The post Put Your Customers First With These 5 Trending BPO Technologies appeared first on LiveVox. Business process outsourcing (BPO) moves fast, so staying ahead of the curve is essential to deliver exceptional customer experiences and drive business performance.

Business Process Outsourcing 95

Business Process Outsourcing Technology outsourcing Customer Experience 95

TechSee

MARCH 17, 2021

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.

Technology 109

Technology Self service Wireless Customer Experience 109