Don’t Shortchange Technology Implementation
Contact Center Pipeline
AUGUST 19, 2015
Too often, the pursuit of technology is driven by speed and constrained by resources. Input from all parties that touch the technology, directly or indirectly, gets you off on […]. Technology call center call center technology contact center technology implementationExperience shows this to be a bad combination. Getting implementation right takes time, well-structured plans, and commitment from the contact center, IT, vendors and/or their partners.