Technology Related Topics 
Callminer
FEBRUARY 1, 2023
CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections Technology Think Tank. Read more in his blog.
Contact Center Pipeline
MARCH 21, 2023
As contact center managers seek to optimize their remote workforces in secure, scalable environments, they’re turning to cloud technology, […] However you describe the evolving work environment, retail and call center managers know one thing for sure: the industry landscape has changed at lightning speed, and the changes keep coming.
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Contact Center Pipeline
OCTOBER 26, 2017
We are interested in defining contact center technology that is worth following today. OK, let’s set the ground rules. That doesn’t mean we want things that customers expect you to have today (hello, text chat), nor are we going to comment on applications that you should have installed yesterday (yes, screen pops are a safe […].
Callminer
FEBRUARY 23, 2021
Technological Trends. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. ” – Call Center Technology Trends for 2020 , Expivia; Twitter: @expivianow. Remote support technology is being used more and more. AI is here to stay.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
The Northridge Group
MARCH 14, 2023
However, the most pragmatic approach involves implementing new healthcare technology to make the entire care experience more seamless and cost-effective. Early test case data shows that AI healthcare technology can efficiently analyze extensive amounts of clinical inputs to help practitioners make more informed decisions when providing care.
ShepHyken
OCTOBER 30, 2020
She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. As new technologies evolve and adapt, modern businesses are finding new opportunities to have engaging, empathetic and efficient conversations with their customers. 2 Voice Technology Improves Accessibility.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. Customer experience is at a tipping point.
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Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
How to leverage cutting edge technology to make your customers' lives easier. By the end of this webinar, you will know: How to reduce friction in your customer interactions. The benefits of self-service. How to use subscription models to provide convenience. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
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There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Join Tony Medrano, CEO of RapportBoost.ai
Advertiser: ZoomInfo
Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” The fight to find new customers and retain existing ones is the biggest business challenge for many companies.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
How these emerging technologies can improve engagement, reduce churn. Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. By the end of this webinar, you will know: If your organization is ready to implement AI.
Advertiser: ZoomInfo
Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.
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