One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. It may seem quite risky to leave emergency roadside assistance in the hands of a virtual agent, but AAA took careful steps to ensure it was done right.
Tune in on March 17th and learn things such as:
- The pitfalls that AAA avoided
- The most important principles for human-centric design
- The secret of data + business logic to keep virtual agents in their "swim lane"