Expert insights. Personalized for you.
Having 5+ years of experience in the fields of sales, customer success, or renewals – or in the B2B SaaS industry is a huge advantage. The more a renewal manager digs into the technical facets of a SaaS industry, the easier it turns out for him to consolidate and train his customers. . MORE
This week’s survey results will help you better understand the impact of the pandemic on SaaS companies and Customer Success teams, understand weekly trends, and learn from each other’s initiatives to surpass the current challenge. We have gathered insights from our colleagues in the SaaS Customer Success community, which we believe will help us plan more effectively and make better decisions. (Week of May 10, 2020). MORE
SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. MORE
The SaaS industry has seen a huge upsurge in the past decade. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. SaaS statistics have shown that this will continue to happen in the coming decade. MORE
Are you a SaaS startup looking to grow big and get some significant funding? If the answer is yes, you would want to ace your SaaS Magic Number. . That’s because Saas is a different animal. So is SaaS marketing. Not SaaS! Hence s ales and marketing become that much more critical to SaaS businesses. No wonder, we see SaaS CEOs taking a personal interest in everything that marketing and sales do. And SaaS CMOs like to keep a tab on every penny. MORE
The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Customer Experience Onboarding SaaS MORE
You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer. The digital transformation of the business world has created a customer-centered economy that encourages customers to select SaaS providers who offer products tailored to their personal needs. MORE
SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. SaaS insights from beyond your core product. Handle Data from Any Source – SaaS companies already rely on established technology stacks for pulling customer data. Influential SaaS companies should have an LTV/CAC ratio of 3 or higher. MORE
In industries like SaaS, the customer success manager is the one who is that ‘particular’. A customer success manager in SaaS is the one who drives a client from the sales funnel to the support phase. Customer Success SaaS Customer Success Manager SaaS Customer Success Manager MORE
Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasVincent Manlapaz, in an interview with Nir Kalish talks about the importance of providing a well-rounded and excellent customer experience from start to finish. MORE
In the SaaS industry, the whole ball game is about turning a prospect into a potential, loyal brand advocate. In such a case, you must delve into the chapters of SaaS customer marketing and know, how to ace business. Render Free SaaS Trials 7. Render Free SaaS Trials. MORE
The rule of 40 says a lot about the financial health of a SaaS business. The rule plays with two aspects of SaaS or subscription businesses-. SaaS businesses are focused on ARR or MRR growth. SaaS Business Growth Rule of 40 Rule of 40 SaaS Subscription Business MORE
But for a SaaS revenue forecast, you have to take many factors into account. There are many revenue streams that exist in a SaaS business. Hence, in a nutshell, the SaaS revenue forecast needs many parameters to be taken into account. What is SaaS revenue forecast? MORE
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn. The strong suit of the SaaS model is the generation of recurrent revenues. The New SaaS Sales Environment during COVID-19. MORE
For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Onboarding SaaS MORE
In response, many SaaS user adoption companies have started exploring strategies that focus on driving product usage by end-users. billion on SaaS and PaaS capabilities. This is why we have found these six battle-tested approaches to help your SaaS user adoption in garnering product longevity. But first, why should SaaS companies care about customer adoption? Talk to them about the importance of adopting a SaaS user model. Source. MORE
If you’ve always wanted to start a SaaS online business, this is the right time to launch your own SaaS application. SaaS or Software-as-a-Service is a cloud-based software delivery model that lets users access an application using an internet browser. Unlike traditional software, Saas applications don’t have to be downloaded and installed on a user’s computer or business network. Are you wondering how to start an online business and promote your SaaS application? MORE
This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. A compiled list of top 50 SaaS companies in 2020. MORE
With a heavy heart, accept the fact that neither of them can protect an already ailing SaaS business. Differing from a SaaS company and their services, it is typically from a window of 7 to 30 days. The post Freemium or Free Trial: Which Model Is Better for Your SaaS Business? MORE
There are many SaaS pricing models in B2B that you can adopt. How is SaaS pricing different? Unlike traditional software pricing, SaaS based pricing models depend on subscription delivery model. How can the right SaaS pricing model help your business? MORE
The thriving SaaS industry has its own share of vulnerabilities and perks. Hence, the dynamic nature of SaaS has taken two routes, namely vertical SaaS vs horizontal SaaS. . And as of now, all of us have had some experience when it comes to SaaS. MORE
SaaS customer success relies on a number of factors. One of those is ensuring a successful SaaS customer onboarding. Most SaaS users stop using products because it’s just too difficult to get them up and running. Not all companies get this, which can put you ahead of a sizable number of SaaS businesses. While there is churn to be expected, if it’s seemingly high, the problem may lie at the first point of entry: SaaS customer onboarding. . MORE
To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. But with the advancement of SaaS, the growth model has changed drastically. How customer success and SaaS business growth are symbiotic? MORE
In B2B SaaS or any other business per se, the competitive advantage is an attribute that allows a company to outperform its competitors. However, customer success is proving out to be one of the main for the B2B SaaS business model. MORE
SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. India’s SaaS industry is growing faster than other nations. SaaS companies no longer need “hot” locations like Silicon Valley. MORE
Building a successful SaaS business is a herculean task that comes with a unique set of challenges. The wide range of SaaS solutions available in the market makes it difficult to woo new customers. Moreover, unlike a regular software company, SaaS businesses are subscription-based and thrive on their ability to retain existing customers. The good news is that you’ll find a plethora of SaaS analytics tools on the internet. Key Metrics for SaaS Businesses. MORE
Churn is a major problem for businesses in the SaaS industry. Hence, SaaS customer success has evolved out of a need to handle this common problem. This has become a common phenomenon in the SaaS industry. SaaS sales are different from traditional sales. MORE
This refers to vertical SaaS and horizontal SaaS. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. In general SaaS solutions are a must-have for every business need. MORE
A valuable list of Top 7 SaaS Subscription Renewal Best Practices for growing your SaaS Business. #1 Building a proactive SaaS renewal strategy by becoming the “trusted advisor” allows you to achieve long-term customer health and high subscription renewals. Don’t keep claiming that “your product is so easy to use”, if you want to improve SaaS renewals, try to get to a place where at least some of your customers start saying that. #7 MORE
GDPR for SaaS providers requires SaaS businesses to protect the privacy of European citizens who are doing any kind of transactions with them within the boundaries of EU member states. Since we learnt a lot while implementing these changes to our system, we thought of sharing those learnings with the SaaS community so that other companies who are on their way to GDPR compliance do not have to start from scratch. The Ultimate GDPR SaaS Checklist” Source: GDPR SaaS Checklist. MORE
In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. To stand out in such a tough competition, the SaaS market needs to leverage strategies like verticalization, exceptional segmentation, meeting customer demands, and providing excellent features. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. MORE
Often when it comes to defining SaaS in a particular way or so, there are too many ways to approach. But the second we hear SaaS, what does it stand for, what are its benefits and why is it so much the talk of the town, are some of the questions we keep wandering. Nevertheless, this blog is going to help you grab a comprehensive view of the term ‘SaaS’ and some of the best-kept secrets to amplify your business using SaaS. SaaS SaaS metrics SaaS platform MORE
SaaS industry has been taking a massive shape in the recent few years. The global SaaS market is expected to reach worth $130 billion by the end of the year 2020. There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. MORE
The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Salespeople who are working with Software as a Service (SaaS) solutions often struggle with three challenges in particular that can keep them from hitting their numbers and reaching their full performance potential. Here’s a closer look at these common roadblocks for SaaS salespeople, along with some tips for addressing them as part of your sales training development strategies. MORE
The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which have wonderful products. In such a scenario, what differentiates one SaaS brand from the other? This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands. Salesforce , the much-led and renowned CRM platform, is the pioneer of SaaS. MORE
In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. To stand out in such a tough competition, the SaaS market needs to leverage strategies like verticalization, exceptional segmentation, meeting customer demands, and providing excellent features. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. MORE
Keeping the same context in mind, let’s look at some ways through which you can generate leads and acquire the first 100 customers for your SaaS business. #1 To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. MORE
Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. MORE
And when it comes to the software industry, SaaS COGS is comparatively one of the least ones, leaving a large scope for lucrative profit margin. But the SaaS industry, despite being product-based, has interesting information to reveal. What is SaaS Cost of Goods Sold (COGS)? MORE
ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category. . SaaS technologies are more important than ever. . You Mon Tsang, CEO and Founder of ChurnZero said “To make the SaaS Awards shortlist is an honor. MORE
SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. What is SaaS gamification? Benefits of SaaS gamification in Customer Success. How SaaS Gamification works? MORE
SaaS Related Topics SmartKarrot
NOVEMBER 19, 2020
But for a SaaS revenue forecast, you have to take many factors into account. There are many revenue streams that exist in a SaaS business. Hence, in a nutshell, the SaaS revenue forecast needs many parameters to be taken into account. What is SaaS revenue forecast?
SmartKarrot
OCTOBER 7, 2020
The thriving SaaS industry has its own share of vulnerabilities and perks. Hence, the dynamic nature of SaaS has taken two routes, namely vertical SaaS vs horizontal SaaS. . And as of now, all of us have had some experience when it comes to SaaS.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
OCTOBER 9, 2020
This refers to vertical SaaS and horizontal SaaS. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. In general SaaS solutions are a must-have for every business need.
SmartKarrot
JANUARY 15, 2021
The rule of 40 says a lot about the financial health of a SaaS business. The rule plays with two aspects of SaaS or subscription businesses-. SaaS businesses are focused on ARR or MRR growth. SaaS Business Growth Rule of 40 Rule of 40 SaaS Subscription Business
SmartKarrot
NOVEMBER 23, 2020
The SaaS industry has seen a huge upsurge in the past decade. All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. SaaS statistics have shown that this will continue to happen in the coming decade.
Strikedeck
JANUARY 5, 2021
Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasVincent Manlapaz, in an interview with Nir Kalish talks about the importance of providing a well-rounded and excellent customer experience from start to finish.
|
SmartKarrot
JANUARY 12, 2021
And when it comes to the software industry, SaaS COGS is comparatively one of the least ones, leaving a large scope for lucrative profit margin. But the SaaS industry, despite being product-based, has interesting information to reveal. What is SaaS Cost of Goods Sold (COGS)?
SmartKarrot
SEPTEMBER 18, 2020
This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. A compiled list of top 50 SaaS companies in 2020.
SmartKarrot
SEPTEMBER 28, 2020
SaaS industry has been taking a massive shape in the recent few years. The global SaaS market is expected to reach worth $130 billion by the end of the year 2020. There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending.
SmartKarrot
SEPTEMBER 24, 2020
There are many SaaS pricing models in B2B that you can adopt. How is SaaS pricing different? Unlike traditional software pricing, SaaS based pricing models depend on subscription delivery model. How can the right SaaS pricing model help your business?
SmartKarrot
DECEMBER 10, 2020
SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. What is SaaS gamification? Benefits of SaaS gamification in Customer Success. How SaaS Gamification works?
|
SmartKarrot
JUNE 22, 2020
Often when it comes to defining SaaS in a particular way or so, there are too many ways to approach. But the second we hear SaaS, what does it stand for, what are its benefits and why is it so much the talk of the town, are some of the questions we keep wandering. Nevertheless, this blog is going to help you grab a comprehensive view of the term ‘SaaS’ and some of the best-kept secrets to amplify your business using SaaS. SaaS SaaS metrics SaaS platform
Totango
AUGUST 12, 2020
The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Customer Experience Onboarding SaaS
SmartKarrot
JUNE 25, 2020
Are you a SaaS startup looking to grow big and get some significant funding? If the answer is yes, you would want to ace your SaaS Magic Number. . That’s because Saas is a different animal. So is SaaS marketing. Not SaaS! Hence s ales and marketing become that much more critical to SaaS businesses. No wonder, we see SaaS CEOs taking a personal interest in everything that marketing and sales do. And SaaS CMOs like to keep a tab on every penny.
SmartKarrot
NOVEMBER 23, 2020
Having 5+ years of experience in the fields of sales, customer success, or renewals – or in the B2B SaaS industry is a huge advantage. The more a renewal manager digs into the technical facets of a SaaS industry, the easier it turns out for him to consolidate and train his customers. .
SmartKarrot
JUNE 23, 2020
A valuable list of Top 7 SaaS Subscription Renewal Best Practices for growing your SaaS Business. #1 Building a proactive SaaS renewal strategy by becoming the “trusted advisor” allows you to achieve long-term customer health and high subscription renewals. Don’t keep claiming that “your product is so easy to use”, if you want to improve SaaS renewals, try to get to a place where at least some of your customers start saying that. #7
SmartKarrot
APRIL 27, 2020
SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. SaaS insights from beyond your core product. Handle Data from Any Source – SaaS companies already rely on established technology stacks for pulling customer data. Influential SaaS companies should have an LTV/CAC ratio of 3 or higher.
Totango
JULY 31, 2020
For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Onboarding SaaS
SmartKarrot
SEPTEMBER 24, 2020
To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. But with the advancement of SaaS, the growth model has changed drastically. How customer success and SaaS business growth are symbiotic?
SmartKarrot
SEPTEMBER 25, 2020
In response, many SaaS user adoption companies have started exploring strategies that focus on driving product usage by end-users. billion on SaaS and PaaS capabilities. This is why we have found these six battle-tested approaches to help your SaaS user adoption in garnering product longevity. But first, why should SaaS companies care about customer adoption? Talk to them about the importance of adopting a SaaS user model. Source.
Integrity Solutions
NOVEMBER 2, 2018
The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Salespeople who are working with Software as a Service (SaaS) solutions often struggle with three challenges in particular that can keep them from hitting their numbers and reaching their full performance potential. Here’s a closer look at these common roadblocks for SaaS salespeople, along with some tips for addressing them as part of your sales training development strategies.
SmartKarrot
SEPTEMBER 23, 2020
In industries like SaaS, the customer success manager is the one who is that ‘particular’. A customer success manager in SaaS is the one who drives a client from the sales funnel to the support phase. Customer Success SaaS Customer Success Manager SaaS Customer Success Manager
SmartKarrot
NOVEMBER 24, 2020
With a heavy heart, accept the fact that neither of them can protect an already ailing SaaS business. Differing from a SaaS company and their services, it is typically from a window of 7 to 30 days. The post Freemium or Free Trial: Which Model Is Better for Your SaaS Business?
SmartKarrot
SEPTEMBER 18, 2020
In B2B SaaS or any other business per se, the competitive advantage is an attribute that allows a company to outperform its competitors. However, customer success is proving out to be one of the main for the B2B SaaS business model.
SmartKarrot
SEPTEMBER 11, 2020
SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. India’s SaaS industry is growing faster than other nations. SaaS companies no longer need “hot” locations like Silicon Valley.
SmartKarrot
JULY 8, 2020
Building a successful SaaS business is a herculean task that comes with a unique set of challenges. The wide range of SaaS solutions available in the market makes it difficult to woo new customers. Moreover, unlike a regular software company, SaaS businesses are subscription-based and thrive on their ability to retain existing customers. The good news is that you’ll find a plethora of SaaS analytics tools on the internet. Key Metrics for SaaS Businesses.
SmartKarrot
SEPTEMBER 24, 2020
Churn is a major problem for businesses in the SaaS industry. Hence, SaaS customer success has evolved out of a need to handle this common problem. This has become a common phenomenon in the SaaS industry. SaaS sales are different from traditional sales.
SmartKarrot
NOVEMBER 25, 2020
Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed.
SmartKarrot
MAY 27, 2020
SaaS customer success relies on a number of factors. One of those is ensuring a successful SaaS customer onboarding. Most SaaS users stop using products because it’s just too difficult to get them up and running. Not all companies get this, which can put you ahead of a sizable number of SaaS businesses. While there is churn to be expected, if it’s seemingly high, the problem may lie at the first point of entry: SaaS customer onboarding. .
SmartKarrot
APRIL 13, 2020
SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.
CSM Practice
JULY 6, 2020
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn. The strong suit of the SaaS model is the generation of recurrent revenues. The New SaaS Sales Environment during COVID-19.
Customer Guru
JULY 3, 2018
The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which have wonderful products. In such a scenario, what differentiates one SaaS brand from the other? This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands. Salesforce , the much-led and renowned CRM platform, is the pioneer of SaaS.
ChurnZero
AUGUST 4, 2020
ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category. . SaaS technologies are more important than ever. . You Mon Tsang, CEO and Founder of ChurnZero said “To make the SaaS Awards shortlist is an honor.
CSM Practice
MAY 12, 2020
This week’s survey results will help you better understand the impact of the pandemic on SaaS companies and Customer Success teams, understand weekly trends, and learn from each other’s initiatives to surpass the current challenge. We have gathered insights from our colleagues in the SaaS Customer Success community, which we believe will help us plan more effectively and make better decisions. (Week of May 10, 2020).
SmartKarrot
SEPTEMBER 25, 2020
In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. To stand out in such a tough competition, the SaaS market needs to leverage strategies like verticalization, exceptional segmentation, meeting customer demands, and providing excellent features. In a very short duration of time, AI has become the central marketable asset for the SaaS industry.
SmartKarrot
SEPTEMBER 25, 2020
In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. To stand out in such a tough competition, the SaaS market needs to leverage strategies like verticalization, exceptional segmentation, meeting customer demands, and providing excellent features. In a very short duration of time, AI has become the central marketable asset for the SaaS industry.
SmartKarrot
JUNE 25, 2020
If you’ve always wanted to start a SaaS online business, this is the right time to launch your own SaaS application. SaaS or Software-as-a-Service is a cloud-based software delivery model that lets users access an application using an internet browser. Unlike traditional software, Saas applications don’t have to be downloaded and installed on a user’s computer or business network. Are you wondering how to start an online business and promote your SaaS application?
SmartKarrot
NOVEMBER 25, 2020
Keeping the same context in mind, let’s look at some ways through which you can generate leads and acquire the first 100 customers for your SaaS business. #1 To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.
Totango
FEBRUARY 7, 2019
You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer. The digital transformation of the business world has created a customer-centered economy that encourages customers to select SaaS providers who offer products tailored to their personal needs.
SmartKarrot
MAY 28, 2020
GDPR for SaaS providers requires SaaS businesses to protect the privacy of European citizens who are doing any kind of transactions with them within the boundaries of EU member states. Since we learnt a lot while implementing these changes to our system, we thought of sharing those learnings with the SaaS community so that other companies who are on their way to GDPR compliance do not have to start from scratch. The Ultimate GDPR SaaS Checklist” Source: GDPR SaaS Checklist.
52 
Let's personalize your content