Is On-Premise Software Dead? Why So Many Companies are Moving to SaaS

B2B Customer Service Blog - TeamSupport

In modern business, SaaS (Software-as-a-Service) , or “cloud”, solutions are now strongly preferred for almost all industries and companies. Here are a few reasons why so many companies have made the switch to SaaS….

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The Importance of Customer Success for SaaS Companies

B2B Customer Service Blog - TeamSupport

One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. The job to communicate both the good and the bad about your SaaS product to your existing customer base often falls on the customer success team.

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What is SaaS Callback?

VHT

Software as a Service (SaaS) callback is a system that enables customers to request a call back from a service provider at a later time. With SaaS callback —unlike traditional callback systems—the software is deployed in the cloud and is hosted by a third party.

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SaaS Customer Service: Making the Most of Online Customer Experiences

B2B Customer Service Blog - TeamSupport

Running a SaaS (Software-as-a-Service) company is fun. This can only mean one thing: it’s time to build a SaaS customer service team. One feature that is a must-have for any customer service team in the SaaS industry is screen sharing.

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Why Customer Loyalty is Essential to SaaS Companies

B2B Customer Service Blog - TeamSupport

It’s no secret that the SaaS (Software-as-a-Service) industry is on fire right now. After all, so many businesses are evaluating SaaS options that even if they churn, there will be five more waiting and ready to sign up, right? SaaS Customer loyalty customer retention

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Acing Omnichannel Support in SaaS

GetFeedback

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS. Customer advocacy is the name of the game when it comes to improved CX and reduced churn in the SaaS environment.

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5 not-so-obvious tips to improve customer communications for your SaaS business

HelpCrunch

Want to improve customer communications at your SaaS company? The post 5 not-so-obvious tips to improve customer communications for your SaaS business appeared first on HelpCrunch blog. Read these five tips based on science and our own experience.

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SaaS, BYOD, and Hosted VoIP: Communications Technology in 2018

Jive

At the top of the list are SaaS, BYOD and Hosted VoIP—all of which are setting the benchmark for business communications in 2018. SaaS—Why it matters. SaaS-based services can be availed following a subscription model. Technology in 2018 is teeming with a wealth of acronyms.

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Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience

Plantronics

Contact Center Smarter Working Unified Communications Bluetooth Nectar plantronics Plantronics Manager Pro SaaS skype

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SaaS and PaaS in One

Platform28

If you work in or near technology at all, you’ve likely heard of and probably used both SaaS and PaaS. Software as a service ( SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

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Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience

Plantronics

Contact Center Smarter Working Unified Communications Bluetooth Nectar plantronics Plantronics Manager Pro SaaS skype

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SaaS or Managed Contact Center? Soon There Could Be a Better Option

West

But there are a few more choices to make, including which solution is right for you: SaaS or managed services. SaaS (Software as a Service) is a do-it-yourself option. The Blog SaaS or Managed Contact Center? So you’ve decided to move your contact center to the cloud.

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What Are the Best SaaS Products for a Startup Company?

Win the Customer

These are some of the SaaS solutions that you can utilize to establish and grow your knowledge base. This is another SaaS product that is aimed at customers who are in desperate need of creating and managing a knowledge base.

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What Support Metrics Should SaaS Companies be Using?

Kayako

But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume.

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Relay Wins Two Help Desk Awards Following Review from Top SaaS Review Site

Relay Blog

The post Relay Wins Two Help Desk Awards Following Review from Top SaaS Review Site appeared first on Relay. FinancesOnline Relay Review FinancesOnline, a popular and respected B2B software review platform that thousands of.

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Collaboration is Key in Canada: 3 Takeaways from SAAS North 2017

CafeX

Collaboration is key in bringing products to market: when customer needs are the focus, teams have common goals, and the workplace is diverse, everybody wins. Here are 3 takeaways for those unable to attend

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Amazing Business Radio: Tien Tzuo

ShepHyken

Amazing Business Radio Show Customer Experience Customer Service Strategies Business Model SAAS Subscription economy subscription serviceThe Subscription Economy. Why the Subscription Model is the Future and What to Do About It. Shep Hyken sat down with Tien Tzuo to talk about the subscription model and how companies like Salesforce, Uber, and Caterpiller are helping to make it the future of business.

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How to Choose the Best Contact Center Software

InTheChat

Contact Center agent experience contact solutions Customer Service digital agents digital strategy SaaSIt’s 2019, which means businesses are looking at the year ahead and trying to make decisions about how best to adapt to the ever-shifting business landscape in our increasingly digital world. However, with the explosion of software options. The post How to Choose the Best Contact Center Software appeared first on InTheChat.

The Impact of SaaS on Education

Aspect

The post The Impact of SaaS on Education appeared first on Aspect Blogs. Contact Center Industries Education cloud computing cloud computing in education customer service education SaaS

Cloud Service Connectivity – The Importance of Network Security: Part Two

Revation Systems

Thus, the best practice for simple SaaS applications is to use a router capable of identifying specific cloud services and route them directly over the internet.

Cheap, Fast or Good: Which is Most Important?

West

Cloud Contact Center Connected Customer Experience Interactive Services Proactive Notifications & Mobility business center cheap choices communication contact contact center fast good managed proactive products provider SaaS services solutions whitepaperYou can have it cheap, fast or good.

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3 Ways the Best Brands Do Omnichannel Right

360Connext

Blog Customer Experience Featured ecommerce linkedin loyalty multichannel omnichannel retail SaaSHave you had enough of the term omnichannel? It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time.

5 Top Customer Service Articles For the Week of September 12, 2016

ShepHyken

Skyrocket SaaS Growth: 56 Must Read Tips From Top SaaS Companies by Adam Feber. My Comment: Don’t be misled to thinking this article is for just SaaS types of businesses. Each week I read a number of customer service articles from various online resources.

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Learn To Drive Customer Success With Live Chat

Kayako

However, live chat also provides customer success teams with the chance to engage website visitors and SaaS customers through messages that are relevant to the actions they’ve taken and what they’re trying to achieve. Customer experience Startup life customer success help desk live chat Saas

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3 Ways the Best Brands Do Omnichannel Right

360Connext

Blog Customer Experience Featured ecommerce linkedin loyalty multichannel omnichannel retail SaaSHave you had enough of the term omnichannel? It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. Omnichannel paints a picture of an all-knowing customer journey. It’s agnostic about your specific channel sins, and instead is forgiving and welcoming to all.

Technology And Its Impact On Consumer Behavior

Etech

Blog Call Center Customer Service General SaaS Call Center Technology Contact Center TechnologyOften a company leadership faces unending challenges especially when it comes to the rapid technological changes.

How SAP Concur Goes Beyond Customer Happiness

Guru

SAP Concur is a SaaS company that helps businesses manage travel and expense services. Ellie Wu, Senior Director, Customer Success, guides cross-functional teams across all stages of the customer journey to provide the best possible customer experience.

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Three Reasons Why You Should NOT Renew Your WFO Software License

Envision

Since the advent of the cloud, there has been an ongoing battle between software licensing and Software as a Service (SaaS). The former involves a company signing a licensing contract that permits them to operate a physical piece of software onsite at their location.

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Using Email Marketing to Create the Optimal Customer Experience

Ameyo

Think back to the last Saas company that you interacted with and the experience that the company provided for you? When you initially signed-up for their services, what kind of emails did you receive from the company, if any at all? customer experience

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Customer Support and UX: Two Sides of the Same Coin?

kommunicate

As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are.

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Guru Launches 4 New Features To Further Empower Revenue Teams

Guru

Compounding this problem is the fact that most platforms and teams are disconnected, as traditional SaaS applications are often implemented to solve one specific problem for one particular group.

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Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing

teleopti

Teleopti continues its ongoing cloud business transformation and commitment to meet customers up in the cloud by welcoming new CFO and Head of Global Marketing, both experts in nurturing SaaS (Software as a Service) business

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How CaféX Ensures Secure Live Chat & Secure Team Workspaces

CafeX

When vetting SaaS providers & choosing online collaboration tools, regulatory compliance & information security are key requirements; here's what CaféX is doing to ensure our chat and workspace software is secure

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Why You Should Think About Your IT Team Structure (Right from the Start)

Nextiva

This is especially true in the SaaS world. In the digital age, a company’s IT team is one of the most important facets of their business. If you’re selling software as a service, you must have a strong, well-organized IT team structure backing you. A solid team structure also helps allocate resources for customer service […].

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"Follow the Leader", Featuring Jeannie Walters

Call Center Weekly

How does the SaaS customer experience differ from traditional business models? The SaaS customer journey leans heavily on the customer to understand the product before buying, and that's why trial periods are so popular.

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When It Comes to Customer Experience, My Bet's on UJET

UJET

After years of delivering SaaS solutions and supporting customers' implementations through their transition from one half-decent tool to another, I knew there had to be a better way. Most of the time, we could get 80 or 90% of the way there—but only after significant compromise. The reality is that a large part of this industry is built from 20-year-old architectures and only updated just enough to infiltrate the cloud technology space… But then there’s UJET.

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The Subtle Differences Between Customer Support and Customer Service

Kayako

This can be understood in the context of SaaS (software as a service) and other tech companies. SaaS companies and support teams. To understand the difference between customer support and customer service, it helps to know a little bit about the history of SaaS.

Analysis of the Top 100 eCommerce Help Centers

Kayako

So we dug into the data a little more to see who was the worst offender between retail and SaaS/Tech companies. 68% of SaaS/Tech companies have a well-placed search bar. 92% of SaaS/Tech businesses have short knowledge base article titles. SaaS.

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Teleopti jatkaa palveluntarjoajien tyytyväisyyskyselyn kärjessä DMG Consultingin vuoden 2017 WFM-raportissa

teleopti

Teleopti on nyt nimetty kolmatta kertaa peräkkäin parhaaksi WFM-ratkaisujen toimittajaksi, ja se saa jatkuvasti hyviä arvosanoja tyytyväisiltä asiakkailta Maailmanlaajuinen resurssienhallintaratkaisujen (WFM) tarjoaja Teleopti tiedotti tänään saavuttaneensa kärkisijan asiakastyytyväisyydessä DMG Consulting LLC:n tekemässä vuoden 2017 WFM Product and Market Report -raportissa.

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Built.io + Nexmo = Easy Integration of Voice and SMS into Customer Workflows

Nexmo

As the adoption of cloud, SaaS and PaaS applications continues to grow in the enterprise, so does the challenge for companies to integrate their many disparate web-based and on-premise apps. Integration Platform as a Service (iPaaS) was born from the pain felt by businesses that needed a functional way to connect data residing in and […]. The post Built.io + Nexmo = Easy Integration of Voice and SMS into Customer Workflows appeared first on Nexmo.

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