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Accelerating SaaS security certifications to maximize market access

Cisco - Contact Center

Announcing the public availability of Cisco Cloud Controls Framework (CCF) V3.0 - a “build-once-use-many” approach for SaaS compliance with global standards.

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Guest Post: Ways to Improve the SaaS Customer Experience

ShepHyken

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months.

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Four key insights for SaaS and CS leaders from the 2024 B2B SaaS Benchmarking Survey

ChurnZero

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. Takeaway 1: Equity is hard to get right now, and very few people are doing it.

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Why SaaS Leaders Should Outsource Their Customer Success Program

BlueOcean

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. As mentioned, one of our SaaS clients began years ago as a Tier 1 tech support program. Ill-defined KPIs.

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Community Predictions 2022

From gaming communities, Nonprofit Associations, and SaaS company communities, our experts are based in North America, Germany, Spain, and India. Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries.

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SaaS Marketing Guide: 8 Techniques to Shine in 2024

HelpCrunch

If you’ve dipped your toes in the SaaS marketing world, you will discover that it’s a different kind of beast. Unlike traditional types of marketing, where you sell physical products, SaaS focuses on selling experiences. [ … ] The post SaaS Marketing Guide: 8 Techniques to Shine in 2024 appeared first on The HelpCrunch blog.

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SaaS Developers Guide to a Positive Customer Experience

CSM Magazine

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

In this webinar, Michael McMillan, a CX expert with extensive experience in both B2B and B2C markets, will help you transform your customer journey and elevate company outcomes by evaluating key aspects of your CX strategy.