3 Common Challenges in SaaS Sales

Integrity Solutions

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Here’s a closer look at these common roadblocks for SaaS salespeople, along with some tips for addressing them as part of your sales training development strategies.

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5 SaaS Renewal Process Best Practices for Customer Retention


You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

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CX Lessons from the best SaaS organizations

Customer Guru

The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which have wonderful products. In such a scenario, what differentiates one SaaS brand from the other? Salesforce , the much-led and renowned CRM platform, is the pioneer of SaaS.

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A SaaS Companies Guide to Improving and Driving Customer Retention

ProProfs Blog

More so for Software-as-a-Service (SaaS) companies since acquiring new customers on a B2B level is much more difficult. This makes customer retention a necessity for SaaS-based companies. Churn rate is a key metric that needs to be evaluated by all SaaS-based organizations.

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What is SaaS Callback?


Software as a Service (SaaS) callback is a system that enables customers to request a call back from a service provider at a later time. With SaaS callback —unlike traditional callback systems—the software is deployed in the cloud and is hosted by a third party.

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Proven SaaS Customer Success Best Practices to Increase Lifetime Value


Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. It requires you to use SaaS customer success best practices centered around mutual growth, a deep understanding of customer behavior, and constant monitoring of your customer’s journey.

Reducing Churn: ROI-Focused SaaS Strategies for Customer Success


ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Reducing Churn with SaaS Strategies. The digital transformation of business has empowered customers to expect responsive, personalized service from SaaS providers. The following SaaS strategies for customer success are all based on using data to create an intuitive customer experience: Rapidly onboarding. Why SaaS Customers Churn.

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How SaaS Help Desk Software Helps in Achieving Business Goals

ProProfs Blog

Before we discuss how SaaS help desk software enables you to accomplish your business objectives, let us quickly learn what a help desk software tool is.

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5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI


Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. customer centric enterprise Marketing SaaS Marketing

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4 customer onboarding metrics that SaaS companies should measure!


However, there are 4 important customer onboarding metrics that every SaaS company should measure. The post 4 customer onboarding metrics that SaaS companies should measure! appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

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Acing Omnichannel Support in SaaS


Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS. Customer advocacy is the name of the game when it comes to improved CX and reduced churn in the SaaS environment.

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Why your SaaS might need an onboarding specialist?


The post Why your SaaS might need an onboarding specialist? appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox. Customer Onboarding Customer Success Customer Success Manager onboarding specialist SaaS

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SaaS Companies: Implement a Product NPS Program in 5 Simple Steps


It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies.

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The 6 Best Ways for Building SaaS Customer Loyalty


Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. Customer renewal success is critical for SaaS enterprises. Building SaaS Customer Loyalty Focused on Mutual Growth.

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How to increase the SaaS renewal rate for a recurring revenue business


Renewal rates are the lifeline of any SaaS company. The growth of any SaaS business not only depends on new customers but also the renewal rate. saas renewal rate customer health score Customer Success renewal rate

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How to Increase Product Adoption Rates: Tips for SaaS Enterprises


Congratulations! You’ve won a new customer and helped them learn how to use your product or service. What happens next? In a perfect world, the customer would fully leverage it, then spread the word about your business to their friends and community. But in reality, all products and subscriptions have a learning curve that can block a customer from fully adopting the product.

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The Importance of Customer Success for SaaS Companies


One of the unique ways a SaaS company operates is that they exist in a constantly changing environment. The job to communicate both the good and the bad about your SaaS product to your existing customer base often falls on the customer success team.

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Is On-Premise Software Dead? Why So Many Companies are Moving to SaaS


In modern business, SaaS (Software-as-a-Service) , or “cloud”, solutions are now strongly preferred for almost all industries and companies. Here are a few reasons why so many companies have made the switch to SaaS….

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Customization of B2B SaaS products: 4 pros and cons


As B2B SaaS offerings soar in popularity, so too does the desire for organizations to be able to put their own brand on their software and tailor its usage to effectively suit the needs of the end user.

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The new ABCs of SaaS


As the SaaS business model evolves, converting free trial customers to paying customers has become the most important activity for mnay SaaS companies. However, our approach to free trials remains stuck in the early days of the SaaS industry.

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SaaS Customer Engagement Metrics That Can’t Be Ignored


Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. In order to do that, you need to use the right SaaS customer engagement metrics. There are four key SaaS customer engagement metrics that will give you insight into how your customer is using your product. SaaS Customer Engagement Begins with the Right Metrics.

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The Future of SaaS Customer Success


As a SaaS company grows, customer success becomes even more important. But, if you’re a SaaS company and you’re doing great without a success team, why should you care? Let’s look at the future of SaaS customer success and why it’s become a focus for so many companies….

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Customer Success Management in SaaS – LiveChat Team Strategy


Every company, especially SaaS businesses, face some of the following challenges and situations: High churn rate. These days, with cloud technology, SaaS and B2B economy, the sales model has shifted to renewal sales: pay-as-you-go and subscription plans.

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Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups


Every SaaS company will have a slightly different DAU/MAU baseline or target Some SaaS solutions are such that users should login and use the product every day to be considered “active” Others consider “active” to be users logging in once per week.

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Why Customer Loyalty is Essential to SaaS Companies


It’s no secret that the SaaS (Software-as-a-Service) industry is on fire right now. After all, so many businesses are evaluating SaaS options that even if they churn, there will be five more waiting and ready to sign up, right? SaaS Customer loyalty customer retention

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Effective Tips to Reduce Customer Acquisition Costs for SaaS Businesses

CSM Magazine

Customer acquisition cost, often abbreviated to CAC, is an important metric all SaaS companies need to optimize. Being in charge of, or owning, a SaaS company makes you all-too-aware of how important it is to develop a strategy to effectively reduce your CAC.

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ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards


ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. 23 SaaS apps were recognized for their demonstrated excellence and customer delight. SAAS CUSTOMER SUCCESS CATEGORY WINNERS .

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5 not-so-obvious tips to improve customer communications for your SaaS business


Want to improve customer communications at your SaaS company? The post 5 not-so-obvious tips to improve customer communications for your SaaS business appeared first on HelpCrunch blog. Read these five tips based on science and our own experience.

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Does Customer Success Mean Anything Outside of SaaS?


Gary’s background is in the wine industry, which got me thinking about the way we talk about Customer Success primarily in the context of the SaaS industry - understandably so, as this is where its roots lay. All companies, not just SaaS, should leverage technology.

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A Smarter Way for SaaS Companies to Reduce Customer Churn


For most SaaS companies, the biggest source of revenue comes from renewals and upsells after the initial sale. Since acquiring new customers is more expensive than keeping your current ones, reducing customer churn is crucial to growth and success

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Don't forget to put the Service in your SaaS


When you are selling a SaaS product, you really need to think about what you’re actually selling. One of the benefits of being a SaaS product is that you can collect a lot of metrics because you have all the data, so we measure the things our clients care about.

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SaaS and PaaS in One


If you work in or near technology at all, you’ve likely heard of and probably used both SaaS and PaaS. Software as a service ( SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

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SaaS Customer Service: Making the Most of Online Customer Experiences


Running a SaaS (Software-as-a-Service) company is fun. This can only mean one thing: it’s time to build a SaaS customer service team. One feature that is a must-have for any customer service team in the SaaS industry is screen sharing.

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SaaS, BYOD, and Hosted VoIP: Communications Technology in 2018


At the top of the list are SaaS, BYOD and Hosted VoIP—all of which are setting the benchmark for business communications in 2018. SaaS—Why it matters. SaaS-based services can be availed following a subscription model. Technology in 2018 is teeming with a wealth of acronyms.

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Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience


Contact Center Smarter Working Unified Communications Bluetooth Nectar plantronics Plantronics Manager Pro SaaS skype

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What Support Metrics Should SaaS Companies be Using?


But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. A lot of the structure of your SaaS support model can be built around the insights from your conversation volume.

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7 Tips for Better SAAS Board Meetings


We interviewed directors of SaaS startups to get their insights. The post 7 Tips for Better SAAS Board Meetings appeared first on AskNicely. Here’s part two in our series on how to perform better in the boardroom. Quotes are anonymous to enable directors to speak their mind.

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4 Tips for Driving SaaS Growth with Customer Success


This was especially true of Driving SaaS Growth With Customer Success , a panel moderated by Shawn Bridgeman , Director of HR & Business Design at PetDesk. " We had a great talk with fellow CS experts at the @SDStartupWeek panel on how to Drive SaaS Growth w/ CS! Takeaways from the driving SaaS growth panel. This quote underpinned the conversation about driving Saas growth and customer success. In a blink, San Diego Startup Week has come and gone.

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Not up to the SaaS task, eh, customer service? Customer Success is.


Not up to the #SaaS task, eh, customer service? The subscription-based economy of software-as-a-service (SaaS) has arrived—and with it, new challenges in ensuring user adoption and retention once those licenses have been purchased. The post Not up to the SaaS task, eh, customer service?

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Data is the Path to Sales for SaaS Providers


Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. What you should do is identify who needs your SaaS and focus on market penetration.

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