The Impact of SaaS on Education


The post The Impact of SaaS on Education appeared first on Aspect Blogs. Contact Center Industries Education cloud computing cloud computing in education customer service education SaaS

What Are the Best SaaS Products for a Startup Company?

Win the Customer

These are some of the SaaS solutions that you can utilize to establish and grow your knowledge base. This is another SaaS product that is aimed at customers who are in desperate need of creating and managing a knowledge base.

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5 Top Customer Service Articles For the Week of September 12, 2016


Skyrocket SaaS Growth: 56 Must Read Tips From Top SaaS Companies by Adam Feber. My Comment: Don’t be misled to thinking this article is for just SaaS types of businesses. Each week I read a number of customer service articles from various online resources.

Three Reasons Why You Should NOT Renew Your WFO Software License


Since the advent of the cloud, there has been an ongoing battle between software licensing and Software as a Service (SaaS). The former involves a company signing a licensing contract that permits them to operate a physical piece of software onsite at their location.

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New Survey Reveals Shifting Cloud Contact Center Preferences


The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. Subscribing to a cloud SaaS solution mimics the historical pattern of an autonomous WFM purchase.

Talking Omnichannel But Organised Multi Channel?

Peter Lavers

This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. Remember when we used to talk about “channels and media”? Life was simple.

Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively


With BI, AI, and cloud-based SaaS apps, CRM software is adapting to your business, not the other way around.

Guest Blog: What Hospitality Industry Has Taught Us About Customer Service Best Practices


Benny Tjia is co-founder and CEO of Bornevia , SaaS product for better and more responsive customer support. This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture.

Customer Experience + Marketing: Pro’s & Con’s


Software-as-a-service (SaaS) and other subscription business models were instrumental in Marketing taking on a greater role for customer retention. Customer Experience + Marketing: Pro’s & Con’s.

Creating Employee Experiences That Drive Customer Delight

CX Journey

Maansi Sanghi was with SaaS-based startup Hotelogix - part of the founding team – for 7 years before joining CloudCherry as VP Online Business. Image courtesy of mdennes Today I'm pleased to share a guest post by Maansi Sanghi of CloudCherry.

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End Finger Pointing in the Contact Center Communication Cloud

Call Center Coach

SaaS: Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. There are too many times when it seems like the fog has rolled in and it’s hard to see where you need to go.

Guest Blog: Don’t Make Me Wait


As both a professor and chief scientist at a SaaS software company, I spend time around two groups of people that couldn’t be more different: Enterprise marketing, sales, and customer experience executives.

Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Taylor Reach Group

Web RTC, the underlying enabling technology, is increasingly available in SaaS and CCaaS solutions eliminating barriers to deployment. Original post via ProProfs, expert opinion summary by Colin Taylor. With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. With 2018 around the corner, it’s a great time to discuss current and anticipated trends.

5 Top Customer Service Articles for the Week of July 31, 2017


The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants by Andy Mura. Userlane) The evolution of SaaS organizations that focus on customer experience and customer success. My Comment: This article draws some parallels between some of the experiences the author had when dining out at a variety of Japanese restaurants and doing business with software (SaaS) companies.

Does Your Contact Center Have an Emergency Plan?


Off-Site Provisions: An alternate technology—which goes by many names, such as hosted services, SaaS (software as a service), or cloud-based services—removes the need for contact centers to have much equipment on site. Ten essential items should be part of every contact center’s contingency strategy. Executives should have a plan to deal with critical emergency situations. It’s simply smart management.

Does the Thought of Holiday Scheduling Raise Your Stress Level? Better WFM Tools Might Ease That Stress.


Before purchasing any software or SaaS solution, investigate your options to ensure you are investing in a system robust enough to benefit your contact center operations during peak periods and throughout the entire year and generate maximum ROI. Holiday staffing can be challenging at best in the contact center industry.

Customer Engagement Center Capabilities: Continuous Delivery in the Cloud


Aspect Via™ delivers contemporary self-service, interaction management and workforce optimization capabilities in a reliable, robust SaaS architecture. Today, we are closing out our CEC Capabilities series, but before we do we have one final topic to touch on: continuous delivery.

Transforming the B2B Supply Chain – a Whitepaper by Coreen Head


The availability of Softwareas-a-Service (SaaS) over the web also means that the costs of communication across networks are relatively low.

5 Top Customer Service Articles for the Week of July 31, 2017


The Status Quo of Customer Success in SaaS: Stats, Facts, Data, and Japanese Restaurants by Andy Mura. Userlane) The evolution of SaaS organizations that focus on customer experience and customer success.