Big data Related Topics 
Beyond Philosophy
OCTOBER 9, 2015
Big data is the gigantic data sets whose analysis could reveal predictions of human behavior. Big data is big news. But Big data is only showing us a part of the big picture. The biggest part, WHY people do what they do is, as of yet, missing from Big Data. I have written before about the big hole in big data , which is the lack of emotional data collected in all these bytes of information.
Playvox
MAY 24, 2022
This period of high-stakes decisions and operational scrutiny required a clear and accurate view into many things, including SoFi’s Member Service Teams quality assurance data. How did SoFi intend to provide for such a diverse and complex need for data visibility? Data Needs Context.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ansafone
JANUARY 3, 2019
As the primary connection for customers’ concerns, call centers have massive amounts of data pouring in hourly. While companies are tapping this information to personalize messaging and spot trends, contact center management can also leverage Big Data to streamline service processes, boost agent productivity and deliver exceptional customer experiences. Collecting the information is the easy … Big Data Analytics Creates Smart Contact Centers Read More ».
Beyond Philosophy
SEPTEMBER 25, 2017
I’ve been reading about Big Data’s foray into “Journey Analytics.” Journey analytics seeks to improve customer experience by collecting data at each point on a customer’s journey and mapping customers’ paths – whether they lead to a purchase or not. And linking data points throughout a journey is a step in the right direction. But I have a big problem with Big Data. Big Data can’t see the distinction because it doesn’t measure emotions.
Advertisement
Data Sources; Organizations Likely Missing. In this era of big data, we collect information from more sources than ever. But having access to data and effectively utilizing that data are two. the noise by simply relying on data points they are most comfortable.
Jon Arnold
OCTOBER 16, 2020
Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. The cloud has changed everything, and that brings us to Big Data.
Provide Support
DECEMBER 12, 2017
5 Ways Big Data Will Improve Customer Service. In such circumstances, companies are eager to find better methods to analyze customer service and this is exactly where data science steps in. By definition, big data represents large sets of information that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions. Articles big data customer experience customer service
Ansafone
AUGUST 28, 2019
The post Using Big Data to Drive Customer-Intelligent Experiences appeared first on Ansafone Contact Centers. customer service analytics big data brand message CMR customer intelligent experience CX dataKnowing your customer is one of the most important elements of running a successful business. What makes this difficult is that no customer is exactly the same.
Callminer
FEBRUARY 21, 2017
How Marketers Can Leverage Big Data for Customer Experience Insights: 35 Marketing Experts and Customer Experience Pros Share Their Top Tips for Leveraging Big Data to Improve CX
Avaya
DECEMBER 6, 2016
Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. The need for customer journey analytics is simple: data solutions of the past simply won’t meet the next-generation customer needs of today and the future. Companies need a data-driven customer approach to survive—and it needs to be effective to thrive.
Clarabridge
OCTOBER 7, 2015
Marketers are flunking the “big data test.” According to Gleanster Research, as many as eight out of 10 CMOs at large enterprise organizations believe they could be doing a far better job of using data to make better and more informed marketing decisions. The reality is one of the biggest hurdles to making data-informed improvements to your business remains one of the most basic—how do you manage and interpret the incredible wealth of data now available?
CSM Magazine
MAY 20, 2021
Fine-tuning this part of your customer experience is best achieved through the use of big data. Developing and properly deploying data sets will provide you with a clear path forward to inspire your customers and improve the terms of purchase. Using modern data.
TELUS International
SEPTEMBER 15, 2020
Understanding the nuances of each area of data specialization is key in order to best utilize and leverage them to their full potential. Discover the differences between data science, big data and data analytics and the functions they perform.
Aspect
AUGUST 26, 2019
The big challenge is to distill the most important elements of this disaggregated, unmanageable information into a form that can be easily understood by the agent, supervisor and manager, so it ultimately becomes personal knowledge that results in positive action. Powerful data analysis and visualization tools help analysts traverse this massive body of information to extract the most important insights.
Verint
MAY 29, 2015
Speech Analytics Contact Centers Text Analytics Desktop and Process Analytics Workforce Optimization Customer Service Customer Experience Analytics Big Data fraud prevention customer engagement optimization employee engagement Customer journeys contact center workforce optimization Real-time guidanceCan you remember the last time you experienced a customer service call that actually left you satisfied?
CX Journey
JULY 10, 2014
What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. Data Sources Any initiative to improve the customer experience will be unsuccessful without understanding the customer and his needs. To do that, we must have the right data at our fingertips. What is the right data?
Natalie Petouhof
JUNE 16, 2016
Enterprise resource planning (ERP) within the cloud is the engine utilizing data produced on the plant floor to power manufacturers. Cloud ERP gives manufacturers more precise and real-time data. Big data is popular amongst business intelligence and analytics applications. Big data technology is evolving and it is changing application systems that have long supported them; it has given challenges and great opportunities.
Hero Digital
FEBRUARY 20, 2020
For a long time, the field of data and analytics was focused on describing what happened — how many customers bought the product, what they looked like, how many came back, etc. Effects of that action were observed and fed back into the data to make the next prediction more accurate.
Callminer
APRIL 24, 2017
There are many lessons contact center professionals can take from Netflix
Callminer
JANUARY 3, 2017
In a world of uncertainty, being able to make informed decisions in response to changes will be vital to success
Etech GS
JULY 31, 2019
Call centers generate data like no other department within a company. Data gleaned from internal processes such as hold times, how long it takes to resolve an issue, and the number of calls managed per shift provides valuable information for departmental and company management. How Can Companies Use All This Data? Unstructured data: Unstructured data can be defined as “information, in many different forms, that doesn’t hew to conventional data models.”
LiveVox
JUNE 22, 2022
The post Challenges in the Telecom Industry (Updated for 2022) – New Services, Big Data, & Industry Knowledge appeared first on Livevox. The telecommunication industry has always been on the cusp of change and 2022 has been a year that’s amplified that position.
Customer Interactions
DECEMBER 8, 2016
Sales compensation is a world swamped with data. ICM applications must accommodate a wide variety of data from upstream systems, facilitate processing, and deliver results through multiple channels and formats in order to support activities such as territory management, quota setting, modeling, forecasting, commission calculation, and on-demand reporting and analysis
Customer Interactions
JANUARY 22, 2015
Recently, NICE’s Dr. Bob Banerjee was interviewed for an article on Big Data for the new ASSA ABLOY Future Lab website. I invite you to read the full text of the article, the first of two articles in Future Lab’s Big Data series, below: Ask 10 experts to define Big Data and you’ll get three different answers. But first, what exactly is Big Data? We are moving toward that with big data.”
Avaya
NOVEMBER 14, 2018
Hear all about Digital Transformation of Customer Experiences from Avaya at the AI & Big Data Expo North America, the leading Artificial Intelligence & Big Data Conference & Exhibition, November 28-29 at the Santa Clara Convention Center, Silicon Valley. AI can make contact center agents better, smarter and faster through intelligent routing, behavior matching, and accessing more actionable data.
Up Your Service
MAY 25, 2017
Yet despite all this new “big data” and the insights it can deliver, customers all over the world still appreciate “Old School Customer Service”. Talking with a real person instead of leaving each other messages is distinctly old-school, but it can make a big difference in how your customer feels about you in today’s increasingly impersonal world. The post In the World of Big Data, Old School Customer Service Never Goes Out of Date appeared first on UP Your Service.
Contact Center Pipeline
JUNE 28, 2022
Evidence of this is demonstrated through the huge volumes of data and which are now easily accessible through big data type technologies and the use of artificial intelligence (AI). Contact centers have certainly not been insulated to the use of data […].
PeopleMetrics
JANUARY 28, 2016
For all its promise, and all its hype, big data has always had one inherent problem. You see, big data is. well, big. And when you're facing something big, you may find it overwhelming. Here are three best practices to help you turn big data into action. But customer feedback turns into a lot of data quickly. You see, companies like ours are built to help organizations manage this sort of data.
VocalCom
AUGUST 26, 2019
Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences. Customers’ behavior patterns are another key source of big data that your company must consider.
Customer Interactions
SEPTEMBER 12, 2013
Many other sensors and data sources will probably also be routed to PSAPs, such as LPR, gunshot detection, hazmat alerts, weather alerts, telematics, and even social media. While these sources of Big Data hold a lot of promise, they will create major challenges too. This ability to correlate different data sources is where Big Data technologies will play a role.
Customer Interactions
JANUARY 29, 2015
Recently, NICE’s Dr. Bob Banerjee was interviewed for two articles on Big Data for the new ASSA ABLOY Future Lab website. I invite you to read the full text of the second article below: In our previous article about Big Data we learned that retail giants like Amazon use Big Data to analyze purchases and boost sales. But how is Big Data currently being utilized in the realm of physical security? Datamining – true Big Data.
Contact Center Pipeline
FEBRUARY 16, 2022
Big data analytics is about to explode, marking a watershed moment for contact centers. There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.
Talkdesk
JULY 28, 2017
Turning Big Data into Big Decisions. The problem with this data is that it points to lagging indicators. Gather the data. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk. Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions.
Talkdesk
JULY 28, 2017
Turning Big Data into Big Decisions. The problem with this data is that it points to lagging indicators. Gather the data. The post Opentalk 2017: Turning Big Data into Big Decisions appeared first on Talkdesk. Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions.
Customer Interactions
JULY 7, 2015
In the last couple of years there has been a recurring theme on media press sites covering technology, of companies compromising the security and belittling the value of their customers information – whether it be dangerous (i.e. bank cards) or personal. The recent headline that drew my attention was on BBC News - “Social apps ‘harvest smartphone contacts’”. According to the report, the Twitter App on the iPhone has been copying entire address books from the phone to another third party company
VocalCom
AUGUST 7, 2017
Brands nowadays collect a tremendous amount of data on their customers. In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Here are five ways big data can be used to improve the customer experience. Using big data to better understand how customers feel is therefore critical to connecting with them on an emotional level and winning their loyalty.
Jon Arnold
JUNE 8, 2022
Big Data Cloud Communications Contact CenterFor my latest No Jitter writeup, I shared some takeaways from the recent NICE Interactions event, especially the main messaging from CEO Barak Eilam’s keynote.
Callminer
NOVEMBER 6, 2019
Big data is getting bigger with each passing year, but making sense of trends hidden deep in the heap of 1s and 0s is more confounding than ever. As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. Here, we will cover the main ways in which data visualization can remedy such confusion along with a number of tips for choosing tools that work and maximizing their utility.
Customer Interactions
JANUARY 23, 2014
Big Data is a big business. Companies everywhere are tapping into Big Data to transform themselves. Still, for all its notoriety, Big Data is hard to pin down. Ask 10 different experts what Big Data is and you’ll get 10 different answers. Many Physical Security firms have latched onto the Big Data buzzword. The further up the pyramid, the closer they are to a true Big Data solution.
Expert insights. Personalized for you.
410 
Let's personalize your content