Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement

ShepHyken

This week we feature an article by Linda Ginac who shares effective HR tech solutions that help companies focus on employee engagement. – Shep Hyken. Now more than ever, a high level of employee engagement is necessary to thrive, but improvements in this area are not always simple.

Unlock Your Employee Engagement Potential

Contact Center Pipeline

When I think about employee engagement, I relate it to a culture that includes things like trust, purpose, empowerment, development and recognition. Agent Engagement call center contact center continuous improvement employee engagement

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Employee Engagement: Now is the Time

Call Center Weekly

If leadership is wondering if employee engagement is good and necessary for their teams, I would have to emphatically say, "yes, it is!" As an employee engagement advisory board member, I realize employees have different motivation. Now is the time to engage.

Hot Trends Impacting Contact Centers: Employee Engagement

Contact Center Pipeline

Agent Engagement call center contact center employee engagement VoE Voice of the Employee work environmentYou would expect to see a feature article about trends at the beginning of the year. We did that.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

Contact Center Executive Outlook on Employee Engagement

Contact Center Pipeline

Employee engagement continues to top the lists of management challenges—and with good reason. Contact centers have learned a lot about employee engagement in recent years, most significantly that the foundation […]. Agent Engagement agent feedback agent retention call center contact center continuous improvement employee engagement mentoring recognition transparency

CXNext Live: Good Employee Engagement = Good Customer Experience

bold360 Blog

You’ve heard it before: happy employees make happy customers. But what are you doing – really doing – to support the employee experience (EX)? But focusing on better employee engagement can in turn lead to better customer engagement. Empowering Frontline Employees.

The Changing Landscape of Employee Engagement

Contact Center Pipeline

Millennials and Gen Z employees are growing in influence of work organizations and cultures, especially call centers and customer service. According to a 2016 Bureau of Labor Statistics report, the median age of an American employee is 42.2

Employee Engagement – Employee of the Month

Andrew Mcfarland

During a recent (Sept 2019) hotel stay, I noted the lobby plaques of previous employees of the month. Employee Engagement Assets Employee of the Month HotelThen I noted that the list stopped in July 2017. Uh oh! What message does this 2+ year gap send to current.

What exactly is employee engagement?

Toister Performance Solutions

Employee engagement has been a hot business topic for many years. There is a pile of research that tells us: Engaged employees are more productive. There are too many disengaged employees. Employee disengagement costs companies billions of dollars per year.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Employee Engagement: Partnering With Your Call Center Staff to Develop Your Culture

Call Center Weekly

This approach is simply called Employee Engagement Taskforce. In this process, you would ask for your employees to volunteer to represent their entire peer group, and after establishing the best representation, lay out the main objective. CCW employee engagement

Customer Centric Employee Engagement

ClearAction

Customer Centric Employee Engagement Lynn Hunsaker. At Zappos, employees are encouraged to do differentiate themselves with customers by doing something a little unconventional and innovative.

Employee Engagement & ROI: Are Your Employees Happy and Motivated?

Beyond Philosophy

Keeping employees happy and motivated is an agenda item that is on everyone lips, but little action seems to be happening. As a result, Employee Engagement is slipping as well, which is a problem for Customer Experience. What Walmart and Google Show Us About Employee Engagement.

Employee Engagement: Key to Improved Business Outcomes

Etech GS

What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them, the customer and the company. What Employee Engagement Is Not?

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Creating Award Winning Employee Engagement: A Case Study

Beyond Philosophy

One of the most important things they learned, however, was that improving Customer Experience starts with improving your Employee Experience and managing the pain of change for them. However, with a very tenured workforce, (employees with 30 to 40 years of experience not being unusual) they needed a strategy for evolving the customer experience that started from the inside-out. Three Important Considerations for Employees When Improving Customer Experience.

The Employee Engagement Virtuous Cycle (Video)

Customer Experience Matters

Why should you care about Employee Engagement? Take a look… Video Script: Did you know that engaged employees are really, really valuable? The post The Employee Engagement Virtuous Cycle (Video) appeared first on Customer Experience Matters®.

How Banks Can Crack the Code on Employee Engagement

Integrity Solutions

The banks’ customers are engaged, buy more, stay longer, and recommend the bank to their friends. We’ve all been hearing about engagement for so long, it’s almost become another intangible “soft” buzzword. The Impact of Engagement on Performance and Profitability.

The Big Mistake Most Organizations Make with Employee Engagement

Beyond Philosophy

It seems most organizations have a Customer Experience program and an increasing number have started Employee Engagement programs. Because the experience you give your Customers is the same experience you should give your employees. It’s not only good for employee engagement, but it can mean your Customers are more satisfied with you—and how much they spend with your brand. Combining the Customer and the Employee Experience.

The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Customer Centric Employee Engagement

ClearAction

Customer Centric Employee Engagement Lynn Hunsaker. At Zappos, employees are encouraged to do differentiate themselves with customers by doing something a little unconventional and innovative. Customer-Centric Culture customer-centricity employee engagement

CX Competency: Employee Engagement (Video)

Customer Experience Matters

This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Here Are Five I’s of Employee Engagement: […].

Excel at Employee Engagement

24-7 InTouch

Keeping employees happy and motivated can be a challenge in any workplace, and call centers are no exception. Some people think that employee engagement is too “fluffy” to be a top priority, but many studies sho w that happy employees are the most productive employees

Why Should Contact Centers Care About Employee Engagement?

Noble Systems

But in order to ensure that this is so, every employee must also have an equally wonderful experience at work every day. So, in order to be truly customer-centric, you must first become employee-centric. Disengaged Employees Cost Money. Engaged Employees Make Money.

Game On! Using Gamification to Increase Performance and Employee Retention

Speaker: Casey Kostecka, Convergent

When Employee Engagement Goes Wrong

CSM Magazine

Companies who truly want to build an engaged workforce must look at employee connection and involvement. We all have been part of an ’employee engagement’ initiative, whether an individual program or a full-fledged organizational imperative.

Understanding the Employer Journey — The Employee Engagement Loop

ijgolding

Yet to have the ability to achieve that goal, is it necessary to put your employee one notch above the customer? If any leader aspires to ‘put the employee first’, then it is important to have structure and rigor in doing so. What do I mean by the ‘right employees’?

Maslow’s Hierarchy and Employee Engagement

Andrew Mcfarland

What would Maslow have to say about employee engagement? Or would he reconstitute his hierarchy to apply to engagement so that the bottom of the pyramid might represent survival. Employee Engagement Gallup Hierarchy MaslowWould he say self-actualization is a noble but unattainable pipe dream?

Why Should Contact Centers Care About Employee Engagement?

Noble Systems

But in order to ensure that this is so, every employee must also have an equally wonderful experience at work every day. So, in order to be truly customer-centric, you must first become employee-centric. Disengaged Employees Cost Money. Engaged Employees Make Money.

Conquering CX Through Workforce Engagement

Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC

Evolving employee engagement with Workforce Management (WFM)

teleopti

This is especially relevant as employees often spend more waking hours with their colleagues than they do with their own partners or families so keeping them happy and engaged should be a top priority. Learn how to power employee engagement with WFM.

5 Teams Coca-Cola Created That Blows the Top Off Employee Engagement

Call Center Coach

Because of the rapid pace of work and unforgiving workloads that come, they need to be effective and high-caliber, including employee engagement. Joachim Rogers : Sure, when we do we think about how do we keep employees engaged it’s not just about what we’re giving them.

8 Tried and Tested Methods For Improving Employee Engagement

Customer Guru

“Customers will never love your company until your employees love it first.” ~ Simon Sinek. It is a well-known fact that healthy employee engagement and sustained business growth are correlated. Source: A Caterpillar Dealer Unearths Employee Engagement, Gallup Business Journal.

4 Ways to Improve Employee Engagement

Clarabridge

You can’t have a great customer experience without a great employee experience. The two are intrinsically linked: Great managers create great employees, who ultimately create great customer experiences. For example, the offices at Rackspace constantly celebrate employee achievements.

How to Cut the High Cost of Contact Center Agent Attrition

Report: Employee Engagement Competency & Maturity, 2018

Customer Experience Matters

We just published a Temkin Group report, Employee Engagement Competency & Maturity, 2018. Here’s the executive summary of this annual review of employee engagement activities, competencies, and maturity levels for large companies: To understand how companies are engaging their employees, we surveyed 178 large companies and compared their responses with similar studies we’ve conducted in previous years.

Better Customer Feedback Drives Employee Engagement

Andrew Mcfarland

How much more engaged would your team be if you led them by providing better feedback? Employee Engagement Leadership Autonomy Half-empty Half-full Near-miss NPSWhat happens when you fail to feed your teams’ soul? This post shows how the right kind of feedback can improve your business.

5 Ways to Drive Employee Engagement with Net Promoter®

Genroe

Another of the great conversations at the recent CustomerGauge User Group meeting was around driving employee engagement. Brand the Process To help embed the Net Promoter process and drive deep employee […].

The Human Side of Employee Engagement

Customer Experience Matters

As you probably know, Temkin Group spends a lot of time researching and writing about employee engagement. While our research typically focuses on the work environment that drives employee engagement, that’s only one part of the picture. To fully understand employee engagement, […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement

Using a Continuous Cycle of Improvement to Drive Engagement

Speaker: Dan Hale, Managing Director - Customer Care, Best Western