Multi-channel support Related Topics 
Wowdesk Blog
JUNE 17, 2020
Gone are the days when there was only a single channel where customers could make contact with a company. Now, customers can connect with their service provider using any channel, and the credit goes to multi-channel customer support.
Brad Cleveland
MARCH 31, 2014
Call Center Contact Center Customer Service Multi-channel Support Research/Statistics Videos multichannel support center
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Brad Cleveland
MARCH 31, 2014
Call Center Contact Center Customer Service Multi-channel Support Research/Statistics Videos multichannel support center
Brad Cleveland
JANUARY 19, 2023
Call Center Contact Center Customer Relationships Customer Service LinkedIn Learning Multi-channel Support Workforce ManagementEverything to do with getting resources right in a contact center begins with forecasting, predicting what the workload will be.
Brad Cleveland
JANUARY 24, 2023
Bill Price is a longtime friend and industry colleague in the customer service space. Bill was Amazon’s first global vice president of customer service and is the founder and president of the consulting firm Driva Solutions.
Brad Cleveland
SEPTEMBER 1, 2017
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland scheduling workforce management
Brad Cleveland
FEBRUARY 9, 2022
Call Center Contact Center Customer Experience Customer Relationships Customer Service LinkedIn Learning Multi-channel Support Organization and Culture Workforce Management Brad Cleveland workforce management
Brad Cleveland
SEPTEMBER 19, 2019
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Brad Cleveland
FEBRUARY 21, 2019
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management
Brad Cleveland
FEBRUARY 21, 2019
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management
Brad Cleveland
SEPTEMBER 19, 2019
Call Center Contact Center Customer Experience Customer Relationships Customer Service Leadership Multi-channel Support Videos Brad Cleveland customer experience customer relationships multichannel
Brad Cleveland
FEBRUARY 4, 2020
Many organizations are learning firsthand that contact centers play a central role in encouraging and supporting low-cost access channels.
Brad Cleveland
JANUARY 8, 2020
GM set (and met) two aggressive goals to support their customer-centric vision. GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year.
Brad Cleveland
MARCH 16, 2017
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland workforce management
Brad Cleveland
MARCH 16, 2017
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland workforce management
Brad Cleveland
SEPTEMBER 1, 2017
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland scheduling workforce management
Brad Cleveland
JULY 12, 2017
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Brad Cleveland
OCTOBER 3, 2018
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Brad Cleveland
OCTOBER 3, 2018
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Brad Cleveland
AUGUST 2, 2019
If these are issues on your mind for the future of your customer service center, … Call Center Contact Center Customer Service Leadership Multi-channel Support Research/Statistics Social Media ai artificial intelligence Brad Cleveland leadership strategySam Del Rowe recently wrote an article for www.destinationcrm.com titled “The Top Customer Service Trends: Building Better Service Beyond Voice.”
Brad Cleveland
JUNE 28, 2018
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Brad Cleveland
JUNE 28, 2018
Call Center Contact Center Customer Access Strategy Customer Experience Customer Relationships Customer Service Leadership Multi-channel Support Videos Brad Cleveland Call Center Coach customer access customer access strategy Jim Rembach multichannel
Brad Cleveland
FEBRUARY 1, 2017
Call Center Contact Center Customer Access Strategy Customer Experience Customer Relationships Customer Service Leadership Multi-channel Support Self-service Videos Brad Cleveland customer experience customer relationships self-service
Brad Cleveland
FEBRUARY 4, 2020
Many organizations are learning firsthand that contact centers play a central role in encouraging and supporting low-cost access channels. While it may seem paradoxical, … Call Center Contact Center Customer Service Multi-channel Support Self-service Brad Cleveland Call Center Management On Fast Forward Contact Center Management on Fast Forward self-service
Brad Cleveland
AUGUST 2, 2019
If these are issues on your mind for the future of your customer service center, … Call Center Contact Center Customer Service Leadership Multi-channel Support Research/Statistics Social Media ai artificial intelligence Brad Cleveland leadership strategySam Del Rowe recently wrote an article for www.destinationcrm.com titled “The Top Customer Service Trends: Building Better Service Beyond Voice.”
Brad Cleveland
FEBRUARY 1, 2017
Call Center Contact Center Customer Access Strategy Customer Experience Customer Relationships Customer Service Leadership Multi-channel Support Self-service Videos Brad Cleveland customer experience customer relationships self-service
Brad Cleveland
JANUARY 14, 2016
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland multichannel workforce management
Brad Cleveland
JANUARY 8, 2020
GM set (and met) two aggressive goals to support their customer-centric vision. GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year. Goal 1: Deliver on today’s customer expectations.
Brad Cleveland
JANUARY 14, 2016
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland multichannel workforce management
Brad Cleveland
NOVEMBER 4, 2016
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Brad Cleveland
NOVEMBER 4, 2016
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Brad Cleveland
SEPTEMBER 15, 2015
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland scheduling workforce management
Brad Cleveland
SEPTEMBER 15, 2015
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland scheduling workforce management
Callminer
MAY 15, 2014
Today’s customer expects a unified experience across communications channels. Here’s why customer service agents need to embrace multi-channel support for customers
Brad Cleveland
MAY 6, 2014
Call Center Contact Center Customer Service Leadership Multi-channel Support Social Media Videos leadership
Brad Cleveland
MAY 6, 2014
Call Center Contact Center Customer Service Leadership Multi-channel Support Social Media Videos leadership
Brad Cleveland
APRIL 29, 2014
Call Center Contact Center Customer Service Multi-channel Support Social Media Videos Customer service statistics multichannel
Brad Cleveland
APRIL 29, 2014
Call Center Contact Center Customer Service Multi-channel Support Social Media Videos Customer service statistics multichannel
Brad Cleveland
DECEMBER 15, 2015
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Brad Cleveland
JANUARY 27, 2015
Call Center Contact Center Customer Service Multi-channel Support Uncategorized Videos Workforce Management Brad Cleveland multichannel workforce management
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