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Multi-channel support Related Topics 
Wowdesk Blog
JUNE 17, 2020
Gone are the days when there was only a single channel where customers could make contact with a company. Now, customers can connect with their service provider using any channel, and the credit goes to multi-channel customer support.
Brad Cleveland
MARCH 31, 2014
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Brad Cleveland
MARCH 31, 2014
Call Center Contact Center Customer Service Multi-channel Support Research/Statistics Videos multichannel support center
Brad Cleveland
SEPTEMBER 1, 2017
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Brad Cleveland
FEBRUARY 9, 2022
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Brad Cleveland
NOVEMBER 11, 2021
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Brad Cleveland
SEPTEMBER 19, 2019
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Brad Cleveland
FEBRUARY 21, 2019
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Brad Cleveland
MARCH 16, 2017
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Brad Cleveland
SEPTEMBER 19, 2019
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Brad Cleveland
JULY 12, 2017
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Brad Cleveland
FEBRUARY 4, 2020
Many organizations are learning firsthand that contact centers play a central role in encouraging and supporting low-cost access channels.
Brad Cleveland
JANUARY 8, 2020
GM set (and met) two aggressive goals to support their customer-centric vision. GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year.
Brad Cleveland
MARCH 16, 2017
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland workforce management
Brad Cleveland
SEPTEMBER 1, 2017
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Brad Cleveland
FEBRUARY 1, 2017
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Brad Cleveland
JANUARY 14, 2016
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Brad Cleveland
OCTOBER 20, 2015
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Brad Cleveland
AUGUST 2, 2019
If these are issues on your mind for the future of your customer service center, … Call Center Contact Center Customer Service Leadership Multi-channel Support Research/Statistics Social Media ai artificial intelligence Brad Cleveland leadership strategySam Del Rowe recently wrote an article for www.destinationcrm.com titled “The Top Customer Service Trends: Building Better Service Beyond Voice.”
Brad Cleveland
SEPTEMBER 15, 2015
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Brad Cleveland
OCTOBER 3, 2018
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Brad Cleveland
OCTOBER 3, 2018
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Brad Cleveland
DECEMBER 15, 2015
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Brad Cleveland
JUNE 28, 2018
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Brad Cleveland
JUNE 28, 2018
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Brad Cleveland
NOVEMBER 4, 2016
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Brad Cleveland
OCTOBER 25, 2016
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Brad Cleveland
FEBRUARY 4, 2020
Many organizations are learning firsthand that contact centers play a central role in encouraging and supporting low-cost access channels. While it may seem paradoxical, … Call Center Contact Center Customer Service Multi-channel Support Self-service Brad Cleveland Call Center Management On Fast Forward Contact Center Management on Fast Forward self-service
Brad Cleveland
JANUARY 8, 2020
GM set (and met) two aggressive goals to support their customer-centric vision. GM, America’s largest automobile manufacturer, has more than 17 million social brand mentions and engages in more than 400,000 customer care conversations each year. Goal 1: Deliver on today’s customer expectations.
Brad Cleveland
AUGUST 2, 2019
If these are issues on your mind for the future of your customer service center, … Call Center Contact Center Customer Service Leadership Multi-channel Support Research/Statistics Social Media ai artificial intelligence Brad Cleveland leadership strategySam Del Rowe recently wrote an article for www.destinationcrm.com titled “The Top Customer Service Trends: Building Better Service Beyond Voice.”
Brad Cleveland
FEBRUARY 1, 2017
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Brad Cleveland
JANUARY 14, 2016
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Brad Cleveland
NOVEMBER 4, 2016
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Brad Cleveland
SEPTEMBER 15, 2015
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Brad Cleveland
FEBRUARY 28, 2017
For the past three decades, I’ve been privileged to work with a diverse range of organizations—from small startups to national governments and multinational corporations—in shaping their customer … Call Center Contact Center Customer Experience Customer Relationships Customer Service Leadership Mobile Multi-channel Support Social Media The Edge of Service Brad Cleveland Edge of Service multichannel omnichannel
Brad Cleveland
AUGUST 22, 2017
Many organizations are learning firsthand that contact centers can play a central role in encouraging and supporting low-cost access channels. Further — and paradoxically — providing agent assistance when … Call Center Contact Center Customer Access Strategy Customer Service Leadership Multi-channel Support Self-service Brad Cleveland Call Center Management On Fast Forward customer access strategy self-service
Brad Cleveland
MAY 6, 2014
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Brad Cleveland
MAY 6, 2014
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Brad Cleveland
APRIL 29, 2014
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Brad Cleveland
APRIL 29, 2014
Call Center Contact Center Customer Service Multi-channel Support Social Media Videos Customer service statistics multichannel
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