Mobile Technology and Gaming Create Better Customer Experiences

Win the Customer

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.

7 Business Podcasts You Need To Start Listening To

Abby Connect Virtual Receptionists

Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs

Amazing Business Radio: Martin Powton

ShepHyken

You can use creativity to add things to the surveys, such as gifs to make them more entertaining and enjoyable, which in turn will help boost your completion rates. About: Martin Powton is the Marketing Manager at Wizu , a company that creates engaging, entertaining and conversational surveys.

This Business Book Was So Good That I Took 41 Pages of Notes

Myra Golden Media

I listened to the audiobook, and Michael Kramer delivered a superb performance – credible and entertaining. Every week I silo for three uninterrupted hours to invest in myself.

How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

We want entertaining videos that make a point quickly; and we want systems that let us find and consume content with the click of a button."

Why Customers Make Strange Decisions

Beyond Philosophy

In both situations, you are going to spend more money than you thought you were going to for entertainment. You still have the $20 for entertainment in the mental budget. Imagine that you bought a ticket to see a play for $20.

Interview with Shep Hyken about The Convenience Revolution

Toister Performance Solutions

Shep's always an entertaining interview, and he shared lots of great examples and ideas. NYT bestselling author and customer service expert Shep Hyken has a new book coming out October 2, just in time for Customer Service Week. It's called The Convenience Revolution.

Amazing Business Radio: Josh Liebman

ShepHyken

Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. . Josh Liebman Encourages Running Toward Complaints, Not Away From Them.

5 Top Customer Service Articles for the Week of February 4, 2019

ShepHyken

24 tips, each one with an entertaining GIF. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Amazing Business Radio: Keith Alper

ShepHyken

Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. From Like to Love. Inspiring Emotional Commitment from Employees and Customers. Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love.

Posh Pools and Easy A’s: Students as Customers in Higher Education

Beyond Philosophy

Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear.

Retail’s Worst Nightmare – Virtual Reality!

Beyond Philosophy

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty.

Psssssst! The Buzz Around Interactions 2019 has Already Begun

inContact

Brad Matzinger, SeaWorld Parks and Entertainment. How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them.

Skate Where the Puck is Going to be: Adapt with Changes to Thrive

inContact

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.

Stratifyd is “All-In” to Fight Cancer

Stratifyd

The fundraiser will be held at the Fillmore Charlotte and will include 50 game tables, learn-to-play tables, live entertainment, local food, and exclusive merchandise. Estimated reading time: 1 minute.

Amazing Business Radio: Bryan Eisenberg

ShepHyken

Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Bryan Eisenberg Tells Us The Secrets of Amazon’s Success. How can your business be more like Amazon?

Amazing Business Radio: Jesse Cole

ShepHyken

About: Jesse Cole is the owner of Fans First Entertainment, who owns and operates the Savannah Bananas and the Gastonia Grizzlies. Doing the Opposite of Normal Can Lead to Better Customer Service. Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux. Do your “fans” come first?

8 Worst Mistakes You Don’t Want to repeat!

Beyond Philosophy

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube.

10 Must-Dos in Vegas during Channel Partners

Momentum Telecom

Not only is the conference one of the top meetups of the channel community each year, but the city of Las Vegas has so much to offer from an entertainment perspective. Your Guide to Vegas Fun and How You can Make the Most of Your Channel Partners Trip.

How to Make Your Customer Experience Convenient

Beyond Philosophy

We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Convenience has a significant influence on the outcome of your Customer Experience.

SeaWorld Happily Jumping through Hoops for Guests

inContact

SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages.

What’s Your Story?

Chip Bell

Dressing employees to fit the front story is an obvious ploy in a theme park or entertainment venue. Using the methods borrowed from the world of entertainment might be competitive differentiator that enhances growth and profits. The Pirate’s House is a restaurant in the edge of Savannah, GA that started as a tavern in 1753. In fact, the building housing the restaurant is the oldest standing building in Georgia.

Combating global phone fraud

TRUSTID

utilities, entertainment and membership services, authenticate callers faster and increase their fraud-fighting ROI. Keeping up with effective authentication solutions to combat phone fraud and identify callers more efficiently is a growing challenge for contact centers around the globe.

Not To Be Missed: The Best Of 2017

Beyond Philosophy

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more.

How Does Mental Accounting Influence Customer Experience

Beyond Philosophy

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Understanding Customers’ Mental Budgets. I won some money at a Casino recently, an unusual outcome for me.

Awesome Quotes from Call Center Week

Call Center Coach

He is also a legend in movies, entertainment, sports, and business. And he’s the Chairman and CEO of the multimedia Mandalay Entertainment Group. I just love quotes.

The New Essential Business Skill: Storytelling

Beyond Philosophy

But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword.

5 Top Customer Service Articles For the Week of May 28, 2018

ShepHyken

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Guest Blog: Stop Wasting Money!

ShepHyken

With a warm, witty and wonderfully entertaining style, Warwick Merry brings creative energy to events.

1-2-3 Engagement is the Key

Call Center Weekly

In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. By Sean Hawkins If you want your staff to be engaged, they must first be involved!

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

It’s not uncommon to experience the downstream effects of their faulty judgment while interacting with content produced by entertainment, e-commerce, and social media giants: Netflix recommended movie genres of no interest to viewers while hiding content more aligned with their tastes.

Guest Blog: Create Amazing Impacts with 15 Minutes and 15 Dollars or Less

ShepHyken

Andy Masters, MA, CSP is author of the award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships,” and presents entertaining programs on leadership, sales/service and personal development topics.

Are you Lovin’ or Hating McDonald’s New CX?

Beyond Philosophy

Does anyone else find it entertaining that in China they order American Take Out? To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits.

Amazing Business Radio: Scott McKain

ShepHyken

The purpose of entertainment is to create the desired emotional response from the audience. Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace. Show business is a multi-billion dollar (and thriving) industry.

Guest Blog: An Unlikely Business Makeover

ShepHyken

There are fresh cut flowers, area rugs, and a cute children’s play area to entertain the young ones while parents conduct their business. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience.

How to Make Your Customer Experience Convenient

Beyond Philosophy

We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Convenience has a significant influence on the outcome of your Customer Experience.

Empowering Your Team to Deliver Kick-Ass Customer Experience

BlueOcean

Quick, how many services or memberships do you subscribe to? Twenty?

5 Top Customer Service Articles For the Week of May 1, 2017

ShepHyken

My Comment: Not only is this article filled with important information about how to focus on the customer experience (CX), it is also entertaining. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week.

Modernize Your Outbound Lead Generation with Creative Strategies

Dialer 360

You should have too generated interest by offering a related mix of informative and entertaining. Entertaining content that builds a meaningful relationship with the audience. Outbound leads generation is marketing is the process of stimulating and capturing interests.

Customer Centric Sales & Service Policies

ClearAction

We entertained scenarios that predominantly favored ourselves, in our quest to achieve company targets for revenue, market share, and margin. Customer Centric Sales & Service Policies Lynn Hunsaker.