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The Benefits of Creating an Entertaining Customer Experience with Gamification

Playvox

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. Gamification has proven to be an effective strategy, which is why innovative companies have started to apply this not just for their customer service agents, but for their customers as well.

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Top Marketing and Analytics Podcasts: 50 Informative, Entertaining Podcasts on Marketing and Analytics from the Most Influential Podcasters and Industry Experts

Callminer

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you

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The Metaverse is Going to Transform Customer Experiences Across the Film and Entertainment Industry

CSM Magazine

The film and entertainment industry is on the cusp of a major transformation, thanks to the inception of the metaverse. The metaverse is going to change the way we experience the film and entertainment industry forever.

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How Hospitality and Entertainment Brands Can Future-Proof the Guest Experience

inmoment

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

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Gen Z Rely on the Internet Primarily for Social Media and Entertainment

CSM Magazine

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” Gen Z has never known a time devoid of online access and they depend on it for entertainment over information.

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Power recommendations and search using an IMDb knowledge graph – Part 3

AWS Machine Learning Blog

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention.

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5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script.

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How to Create a Modern Stadium Fan Experience with a Digital Identity

Avaya

Sports fans are focused and engaged, with instant mobile access to info and entertainment. Customer Engagement Avaya Avaya Sports and Entertainment fan engagement Fan ExperienceThe sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. They crave integrated experiences that reach beyond the walls of the stadium.

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Technology for 21st-Century, Experience-Driven Sports Fan Engagement

Avaya

Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club. Athletes of the future will be tracked at every moment so we can know how fast and focused they are, and when they’re “in the zone.” The sports experience has become a 21st-Century medley of sights, smells, and experiences. Undoubtedly, technology is shaping the modern fan experience.

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As Avaya Stadium Turns Three, Avaya Kicks Up its Fantastic Fan Experience

Avaya

Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things). And let’s not miss the fact that I have three kids. It’s no different when I think about the important technological evolution of Avaya Stadium, which is turning three years old. When We Were One.

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Fervent Fans Give Customer Feedback to Verint for Turnkey Intelligence

Verint

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. After doing its homework, the company chose Verint Enterprise Feedback Management as the critical foundation to solicit and capture feedback from more than one million sports and entertainment fans annually.

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Top 3 Trends for the Future of Contact Center Training

Contact Center Pipeline

It isn’t easy to develop training programs, implement exercises to keep your audience entertained, and make sure all the correct […]. The world of contact center training is complicated.

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Easy to Get is Hard to Get Rid Of…Ode to Leo J.

Contact Center Pipeline

Once on a trip to Denmark he was entertained at a business associate’s home. My father travelled quite a bit for both business and pleasure.

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Artificial Intelligence—The Post-Pandemic Contact Center Superhero

Contact Center Pipeline

But as far as being entertained by them, I’m not. I have to admit, I’ve never gotten the whole superhero thing. I know that superhero movies consistently do really well at the box office, so I suppose that’s enough of a reason to keep making them.

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How to successfully introduce gig customer service in your call center

Injixo

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee.

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How to successfully introduce gig customer service in your call center

Injixo

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee.

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Soup Up Newspaper Subscriptions With Call Center Software

TCN

Newspapers have been informing, educating and entertaining consumers for more than 400 years. Throughout that. The post Soup Up Newspaper Subscriptions With Call Center Software appeared first on TCN. Newspaper

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Customer Experience Strategies: What is Rich Messaging?

Advantage Communications

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones.

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Koen Schobbers on the secrets of parenting for responsible gaming

5CA

Gaming is the world’s #1 lifestyle choice, played by more people than any other form of entertainment. We’ve had a ringside seat for its evolution, working hand-in-hand with our clients to support their customers as they enter huge, new immersive worlds

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Tips: how to manage customer support in a crisis

5CA

With people stuck at home and shops closed, several industries, such as e-commerce, streaming entertainment, and gaming, are experiencing hyperactivity. Another thought piece on how COVID-19 is re-shaping life as we know it and what can we learn from it going forward.

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Transforming the Enterprise CX and EX for Digital Natives

Edify

How we work, research, shop, entertain, create, travel, and communicate are just some areas that have been dramatically transformed. Digital technology has revolutionized almost every aspect of our lives over the last 20 years.

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Is This The Future? Great Practical Examples of the Beginning of the Metaverse

Beyond Philosophy

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. The metaverse. It is supposed to be a digital world.

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5 Things Pro Wrestling Teach Us About Customer Service

Steve DiGioia

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Ok, ok, so I’m a wrestling fan. So what?

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Facebook Audience Optimization Capabilities: What Does it Me To You?

Natalie Petouhof

Most interests are sorted into broad categories like Lifestyle and Culture, People, or News and Entertainment. Crossing the Chasm Digital Disruption Dr. Natalie's Blog Facebook @constellationrg @drnatalie 839 million interested in love broad categories like Lifestyle and Culture Categories Constellation Research Donald Trump Facebook Ads tags Facebook Audience Optimization Capabilities natalie petouhoff or News and Entertainment people Preferred Audiences The Verge

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VoC Leaders: How Travelzoo uses CX data to make smarter decisions (video)

ForeSee

Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium. The post VoC Leaders: How Travelzoo uses CX data to make smarter decisions (video) appeared first on ForeSee. Client Insights Case Stories socializing data Travel Industry Travelzoo video VOC Leaders

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Can Outsourced B2B Telemarketing Help?

Quality Contact Solutions

Outsourcing varies by industry; with software, banking, financial services, insurance, healthcare, utilities, entertainment, media, and publishing industries using outsourced B2B telemarketing at the highest rates.

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Mobile Technology and Gaming Create Better Customer Experiences

Win the Customer

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.

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The Show Starts When the Phone Rings

ShepHyken

Many of my friends are professional entertainers. You may or may not know that I’m a magician. Some of you may know that I’m also a musician. But today I want to talk about being a magician.

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Understanding the Free Streaming Channel and FAST Market

Maru Group

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business.

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The Customer Service Experience Doesn’t Begin with the Greeting

ShepHyken

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

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Be a Professional

ShepHyken

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. What is a professional? Is it the opposite of an amateur? In the sports world, professional athletes are paid, while amateurs are not.

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Put Some Fun Into Serious Business

ShepHyken

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss.

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Power recommendation and search using an IMDb knowledge graph – Part 1

AWS Machine Learning

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention.

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Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience

ShepHyken

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3.

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Wow! It’s been an interesting year! This is what we have learned…

Beyond Philosophy

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. The end of a year is always a nice reminder to reflect on time passed. It’s a regular milestone where you can check in on your experiences and remember the lessons gained from another trip around our sun. This year has been an interesting one.

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Recession proofing video subscription services

Maru Group

By Maru Entertainment & Technology | August 18, 2022. One area of entertainment which will be particularly nervous about this possibility is subscription video. The possibility that the U.S. will soon be in a recession keeps growing.

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Insights vs Facts

ThriveableBiz

In entertainment brands it can be seen as more contemporary, tied with the actual outcomes you get from the research process. Insights vs. Facts – the key to winning is knowing the difference!In In popular usage Insights is often a substitute term for Market Research.We all do it! Fair enough.It’s s also a friendlier word to engage […]. The post Insights vs Facts appeared first on Cliizii. Blog Posts Our Blog

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Consumer perceptions around NFTs

Maru Group

By Maru Entertainment & Technology | September 6, 2022. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years.

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Improving Customer and Employee Retention: Tips and Strategies

Joe Rawlinson

Employee Appreciate/Client Entertainment Dinners. Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining.

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The return of the NFL will boost sports betting

Maru Group

By Maru Entertainment & Technology | August 31, 2022. Maru’s Entertainment and Technology team found that one in four adults were somewhat (11%) or very (14%) likely to place a bet on at least one game in the opening week.