Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Customer Experience 195

Customer Experience Entertainment Consulting Consulting 195

Contact Center Pipeline

APRIL 27, 2021

But as far as being entertained by them, I’m not. I have to admit, I’ve never gotten the whole superhero thing. I know that superhero movies consistently do really well at the box office, so I suppose that’s enough of a reason to keep making them. Superhero movies have been a staple in movie theaters […].

Contact Center 204

Contact Center Entertainment Virtual Agent Call Center 204

Helpware

OCTOBER 17, 2023

There are applications in a variety of fields, from automotive and healthcare to agriculture and entertainment. Teaching a computer to see and identify objects is growing increasingly important as artificial intelligence (AI) and machine learning (ML) find more mainstream uses.

Automotive 83

Automotive Entertainment Healthcare 83

Cisco - Contact Center

MAY 23, 2023

With sunny skies, and an entertainment calendar filled with music, shows, immersive experiences, Las Vegas is a great city to visit in the summer. For me, the special draw is Cisco Live 2023 , and the … Read more on Cisco Blogs

Entertainment 98

Entertainment 98

Help Scout

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

Customer Service 81

Customer Service Entertainment 81

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 281

Customer Service Customer Experience Entertainment Marketing 281

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Engineering Surveys Personalization 40

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 315

Customer Service Entertainment Scripts Morale 315

Callminer

JULY 5, 2017

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you.

Analytics 182

Analytics Marketing Entertainment 182

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Alp Pekkocak leads industry and product marketing for Media & Entertainment at Salesforce. Learn more about how technology can help you maximize subscribers’ lifetime value. .

Entertainment 207

Entertainment Customer retention Airlines Self service 207

Beyond Philosophy

APRIL 21, 2022

Consider the following: 57% of Americans want brands that make them laugh and entertain them. 66% of the older demographic want laughter and entertainment, so even more than the general population. However, in the same report, I read that: 47% of Americans want brands that inspire or motivate them.

Entertainment 221

Entertainment Consulting Consulting Marketing 221

ShepHyken

MAY 15, 2023

” About: Jesse Cole is the founder of Fans First Entertainment and the owner of the Savannah Bananas. It’s the culture that keeps people.” ” “Be patient in what you want for yourself, but be impatient about how much you give to others.”

Customer Experience 156

Customer Experience Customer Service Entertainment 156

CSM Magazine

NOVEMBER 6, 2023

Evaluating Game Variety and Quality With the growing popularity of live casinos, operators and providers are offering an increasing variety of games so that every gambler can choose entertainment to their liking. At the same time, separate permitting documentation is required for each type of entertainment.

Entertainment 52

Entertainment Banking Customer Support Finance 52

ShepHyken

JUNE 20, 2023

One, they are entertaining examples that not only make you smile but also make you think. Second, when the problem is resolved to the customer’s complete satisfaction, it may renew the customer’s confidence in the company to come back next time. There are more lessons and examples like these. I wanted to share these two for two reasons.

Customer Service 171

Customer Service Airlines Customer Experience Entertainment 171

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

Customer Service 309

Customer Service Customer Support Wait times Entertainment 309

ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 163

Customer Service Customer Experience Entertainment Personalization 163

Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

Customer Experience 314

Customer Experience Entertainment Accountability Consulting 314

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. Maru’s Entertainment and Technology team will continue to frequently track the direction of the industry in the U.S.

Marketing 75

Marketing Entertainment Multichannel Technology 75

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 156

Customer Service Customer Experience Entertainment Marketing 156

ThriveableBiz

NOVEMBER 13, 2023

Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons. It’s just the same when you’re in the business of entertaining people.

Marketing 52

Marketing Entertainment Benchmark Personalization 52

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 90

Entertainment Scripts Personalization Accountability 90

ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. Dale is a magician—yes, a professional magician—and one of the best.

Customer Service 327

Customer Service Entertainment 327

ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Customer Service 363

Customer Service Customer Experience Entertainment Employee engagement 363

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Entertainment 40

Entertainment Feedback Surveys CRM 40

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. That experience in show business gave me the stage chops to start my business as a professional speaker. I share this background to give you some context. A friend I’ve known for years is Jeff McBride, an amazing magician who performs throughout the world and resides in Las Vegas.

Customer Service 323

Customer Service Customer Experience B2C B2B 323

Beyond Philosophy

DECEMBER 24, 2022

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. Assistant Professor of Marketing at Virginia Tech., Key Ideas to Improve your Customer Experience.

Customer Experience 170

Customer Experience Consulting Consulting Entertainment 170

CSM Magazine

JUNE 7, 2023

MSG+ is the latest addition to Harte Hanks’s roster of over a dozen streaming clients supporting media entertainment and sports league, including Warner Bros Discovery, and the NBA. MSG Networks is part of the Sphere Entertainment Co. For more information, visit hartehanks.com. NYSE:SPHR).

Customer Support 52

Customer Support Multi-channel support Entertainment Customer Care 52

Maru Group

AUGUST 31, 2022

By Maru Entertainment & Technology | August 31, 2022. Maru’s Entertainment and Technology team found that one in four adults were somewhat (11%) or very (14%) likely to place a bet on at least one game in the opening week. Clearly, sports betting is already a key consideration for entertainment spending among young consumers.

Entertainment 72

Entertainment Advertising Surveys Technology 72

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Gamification 41

Gamification Customer Experience Entertainment Call Center 41

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years.

Entertainment 69

Entertainment Technology Education Marketing 69

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

APIs 92

APIs Entertainment Scripts Analytics 92

Maru Group

AUGUST 18, 2022

By Maru Entertainment & Technology | August 18, 2022. One area of entertainment which will be particularly nervous about this possibility is subscription video. The possibility that the U.S. will soon be in a recession keeps growing. The industry is unrecognizable from the Great Recession of 2007-09. Who’s at risk of being cut?

Entertainment 78

Entertainment Advertising Technology 78

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Gamification 52

Gamification Customer Support Entertainment Customer retention 52

Maru Group

DECEMBER 14, 2022

By Maru Entertainment & Technology | December 2022. The Entertainment and Technology team at Maru recently ran some consumer questions to assess how the public perceives crypto, with the results shared below. The Crypto Winter has become the Crypto Crisis.

Entertainment 78

Entertainment Finance Technology Government 78

ShepHyken

JANUARY 4, 2021

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. This article popped up in my feed and made me smile. If you love music, you’ll enjoy this fun article. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 370

Customer Service Customer Experience Entertainment Marketing 370

Joe Rawlinson

JULY 5, 2020

Employee Appreciate/Client Entertainment Dinners. Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining. Find these types of envelopes here to make sure your gesture is noticed.

CRM 107

CRM Customer retention Entertainment Morale 107

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. So, they’re creating a solid connection with customers via an interaction with the products they bought and enhancing the experience with technology. .

Entertainment 221

Entertainment Real estate Technology Customer Experience 221