7 Business Podcasts You Need To Start Listening To

Abby Connect Virtual Receptionists

Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs

Mobile Technology and Gaming Create Better Customer Experiences

Win the Customer

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.

Why Customers Make Strange Decisions

Beyond Philosophy

In both situations, you are going to spend more money than you thought you were going to for entertainment. You still have the $20 for entertainment in the mental budget. Imagine that you bought a ticket to see a play for $20.

Posh Pools and Easy A’s: Students as Customers in Higher Education

Beyond Philosophy

Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear.

How Does Mental Accounting Influence Customer Experience

Beyond Philosophy

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Understanding Customers’ Mental Budgets. I won some money at a Casino recently, an unusual outcome for me.

Retail’s Worst Nightmare – Virtual Reality!

Beyond Philosophy

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty.

8 Worst Mistakes You Don’t Want to repeat!

Beyond Philosophy

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube.

Interview with Shep Hyken about The Convenience Revolution

Toister Performance Solutions

Shep's always an entertaining interview, and he shared lots of great examples and ideas. NYT bestselling author and customer service expert Shep Hyken has a new book coming out October 2, just in time for Customer Service Week. It's called The Convenience Revolution.

Not To Be Missed: The Best Of 2017

Beyond Philosophy

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more.

Awesome Quotes from Call Center Week

Call Center Coach

He is also a legend in movies, entertainment, sports, and business. And he’s the Chairman and CEO of the multimedia Mandalay Entertainment Group. I just love quotes.

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

It’s not uncommon to experience the downstream effects of their faulty judgment while interacting with content produced by entertainment, e-commerce, and social media giants: Netflix recommended movie genres of no interest to viewers while hiding content more aligned with their tastes.

The New Essential Business Skill: Storytelling

Beyond Philosophy

But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword.

Psssssst! The Buzz Around Interactions 2019 has Already Begun

inContact

Brad Matzinger, SeaWorld Parks and Entertainment. How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them.

Are you Lovin’ or Hating McDonald’s New CX?

Beyond Philosophy

Does anyone else find it entertaining that in China they order American Take Out? To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits.

Combating global phone fraud

TRUSTID

utilities, entertainment and membership services, authenticate callers faster and increase their fraud-fighting ROI. Keeping up with effective authentication solutions to combat phone fraud and identify callers more efficiently is a growing challenge for contact centers around the globe.

How to Make Your Customer Experience Convenient

Beyond Philosophy

We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Convenience has a significant influence on the outcome of your Customer Experience.

Skate Where the Puck is Going to be: Adapt with Changes to Thrive

inContact

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.

Amazing Business Radio: Martin Powton

ShepHyken

You can use creativity to add things to the surveys, such as gifs to make them more entertaining and enjoyable, which in turn will help boost your completion rates. About: Martin Powton is the Marketing Manager at Wizu , a company that creates engaging, entertaining and conversational surveys.

SeaWorld Happily Jumping through Hoops for Guests

inContact

SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages.

Amazing Business Radio: Keith Alper

ShepHyken

Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. From Like to Love. Inspiring emotional commitment from employees and customers. Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love.

How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

We want entertaining videos that make a point quickly; and we want systems that let us find and consume content with the click of a button."

5 Things You Can’t Forget about CX During the Vacation Season

Beyond Philosophy

By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh.

Modernize Your Outbound Lead Generation with Creative Strategies

Dialer 360

You should have too generated interest by offering a related mix of informative and entertaining. Entertaining content that builds a meaningful relationship with the audience. Outbound leads generation is marketing is the process of stimulating and capturing interests.

Eight Great Call Center Practices Ideas That Are Worthy to Share In 2018

Dialer 360

Introduce New Starters with Your Best Entertainers. Building connections right on time with the best entertainers makes new specialists need to resemble them – as opposed to duplicating the most noticeably awful agents!

Customer Centric Sales & Service Policies

ClearAction

We entertained scenarios that predominantly favored ourselves, in our quest to achieve company targets for revenue, market share, and margin. Customer Centric Sales & Service Policies Lynn Hunsaker.

Amazing Business Radio: Josh Liebman

ShepHyken

Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. . Josh Liebman Encourages Running Toward Complaints, Not Away From Them.

Amazing Business Radio: Keith Alper

ShepHyken

Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. From Like to Love. Inspiring Emotional Commitment from Employees and Customers. Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love.

Trends Shaping the Future of Customer Experience In 2019

Dialer 360

As well entertain and educate your customers. Customer experience trends in 2019 always crucial for the industry. No doubt this quickly going year expecting more from next. Customer experience as a discipline and starting to mature.

Lessons From The Overlook: Customer Service vs Customer Experience

Toister Performance Solutions

They also complained that the bedroom lacked a television, so what our guests were really looking for was a place for the kids to entertain themselves while not disturbing the rest of the house.

How To Delight Your Consumers And Make Them Promoters?

Dialer 360

This is not enough to make entertaining posts or share images. The time of the customer, where customer delight, new trend. These days are ends with a simple time of service of satisfaction. Usually, customer delight requires more interaction and best communication.

When B2B and B2C Key Performance Metrics Flatline….

Beyond Philosophy

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. This blog represents two true stories of what happens, or can happen, to an organization when its key relied-upon key, single number (CSAT, CES, NPS, etc.) performance metrics flatline and, for all intents and purposes, have little or no granular actionability.

B2C 209

Is Dining the Key to Brick and Mortar Success?

Branch Mesenger

As e-commerce stores have moved from entertainment and electronics into clothing and pharmacy staples, the biggest winner has been the one thing you definitely can’t get from a warehouse: a hot meal—or an iced coffee.

Is Dining the Key to Brick and Mortar Success?

Branch Mesenger

As e-commerce stores have moved from entertainment and electronics into clothing and pharmacy staples, the biggest winner has been the one thing you definitely can’t get from a warehouse: a hot meal—or an iced coffee.

Amazing Business Radio: Jesse Cole

ShepHyken

About: Jesse Cole is the owner of Fans First Entertainment, who owns and operates the Savannah Bananas and the Gastonia Grizzlies. Doing the Opposite of Normal Can Lead to Better Customer Service. Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux. Do your “fans” come first?

Amazing Business Radio: Bryan Eisenberg

ShepHyken

Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Bryan Eisenberg Tells Us The Secrets of Amazon’s Success. How can your business be more like Amazon?

Executive outlook: Revising geographic strategies for U.S. workforce management

Liveops

Companies in sectors such as medicine, technology, entertainment and others grew in Boston, Silicon Valley, San Francisco, LA, Seattle, Denver and elsewhere. Look at the past and present state of workers to map out the future. For more than a century, workers went where the jobs were.

So, what is the future of work?

Aspect

You can debate the question but there is one indisputable fact: my entertainment has shifted to the cloud which is slowly becoming a dominant aspect of the future of work. A few weeks ago, I was heading home in a car with two of my friends.

Effective Customer Service Strategies from the World’s Biggest Brands

Fonolo

The bot didn’t just delight and entertain customers who were frustrated with their lack of sleep; it also provided the company with important information about their target customers (specifically, it collected a high volume of their mobile phone numbers).

How to Apply Customer Experience Advocacy in Marketing

ProProfs Blog

educational and entertaining emails, asking for feedback, curated content). In 2017, United Airlines went viral when a passenger was forcibly removed in an overbooked flight. Despite its CEO’s apology, the overwhelming online backlash led to a 6.3%

The Customer Service Advice We’re Thankful For

Customer Service Life

I was most entertained by the couple folks who said something to the effect of, “Treat the customer as you’d treat your grandma.” This article was originally published on the FCR blog on November 21, 2018 for Thanksgiving. Click here to read the original post.