Does anyone else find it entertaining that in China they order American Take Out? To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits. MORE
The resort group offers a wide array of amenities including restaurants, water parks and tons of other water features, large arcades and entertainment centers, and much more. MORE
Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty. MORE
Andy Masters, MA, CSP is author of the award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships,” and presents entertaining programs on leadership, sales/service and personal development topics. MORE
I thought football was enjoyed (or endured) by all as a form of entertainment. As a young boy growing up in London, and with a football loving father, I had the pick of a number of world famous clubs to become a fan of. MORE
Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear. MORE
Image Credits: “ I am the entertainer. ” Today I''m pleased to share a guest post by George Jacob of PeopleMetrics. As companies focus inward to understand how to achieve their customer experience goals, the term “engagement” is often used interchangeably with “culture.” It’s understandable. MORE
Get ready for one of the most incredible parties inContact has ever thrown—dinner in the Universal CityWalk™ entertainment complex followed by dessert, rides and entertainment at The Wizarding World of Harry Potter™ – Hogsmeade™. We are officially less than one week away from our biggest event this year, ICUC 2016 ! As time starts ticking away until your arrival in Orlando, we’ve created a checklist for you. MORE
One of my favorites is the convenience fee that’s levied when ordering concert or other types of entertainment tickets online. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. MORE
Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless. MORE
You can debate the question but there is one indisputable fact: my entertainment has shifted to the cloud which is slowly becoming a dominant aspect of the future of work. A few weeks ago, I was heading home in a car with two of my friends. MORE
The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. This blog represents two true stories of what happens, or can happen, to an organization when its key relied-upon key, single number (CSAT, CES, NPS, etc.) performance metrics flatline and, for all intents and purposes, have little or no granular actionability. MORE
It will not only be quite entertaining, it will be significantly educational. Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! MORE
Named by meeting planners as one of their “favorite speakers” by Meetings and Conventions Magazine, she has a natural gift for entertaining an audience that will engage and inspire every attendee to deliver a better customer experience. MORE
Retreat to surprising, sensory environments where amplified entertainment, vibrant lounges, modern guestrooms and innovative cocktails and cuisine create more than just a hotel experience, but a luxury lifestyle destination. Last week was as manic as they get for me. MORE
Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. For many years I have been a practitioner of both customer experience (CX) and Six Sigma , so I can personally speak to the unmatched advantages of bringing these two disciplines together. MORE
The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. MORE
Like the Greats of Hollywood, entertainment and international politics before you, experience stately elegance and exceptional service at the legendary Waldorf Astoria New York. MORE
Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. MORE
With a warm, witty and wonderfully entertaining style, Warwick Merry brings creative energy to events. MORE
My Comment: Not only is this article filled with important information about how to focus on the customer experience (CX), it is also entertaining. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. MORE
The selection step is also time-sensitive as many candidates will entertain competing offers if they feel the process is taking too long or they get no feedback on where they are in it. Guest blog post from our friends at HireIQ. While contact center technology has evolved significantly over the last thirty years or so, the practice of Workforce Optimization (WFO) has been around almost as long as contact centers have. MORE
It’s not uncommon to experience the downstream effects of their faulty judgment while interacting with content produced by entertainment, e-commerce, and social media giants: Netflix recommended movie genres of no interest to viewers while hiding content more aligned with their tastes. MORE
There are fresh cut flowers, area rugs, and a cute children’s play area to entertain the young ones while parents conduct their business. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience. MORE
But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword. MORE
The Myths of Innovation by Scott Berkun With this book, American author and speaker Scott Berkun “methodically and entertainingly dismantles the clichés that surround the process of innovation” as the author of Dreaming in Code , Scott Rosenberg, says. MORE
The final score isn''t the only thing that matters to fans; there are four other factors that come into play when they calculate their loyalty score: Pure Entertainment : How exciting is their game? Image courtesy of afagen Are your customers raving fans or fairweather fans? MORE
By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. MORE
He is also a legend in movies, entertainment, sports, and business. And he’s the Chairman and CEO of the multimedia Mandalay Entertainment Group. I just love quotes. MORE
They consistently engage with followers by asking questions, running competitions and posting attractive, interesting and entertaining photos and videos. Millennials are estimated to have a combined purchasing power of $2.45 trillion globally this year. It is only fair that they expect retailers to try and understand what they want. Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. MORE
The fiction isn’t meant to be entertaining; it’s meant to provide insight that helps marketers understand their buyers as real people with concrete motivations, desires, and needs. Image courtesy of nicolasnova Today I'm pleased to share a guest post by Raviv Turner. MORE
According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube. MORE
Firstly the entertainment system – both airlines have them – the entertainment on them is almost identical. The headphones on Etihad were a class above – far more comfortable and worked perfectly – it made for a much more enjoyable entertainment experience. MORE
However, before Stephen was prepared to confirm the reservation, he wanted to know whether or not there would be any festive entertainment on offer. After a protracted conversation, the restaurant manager was summoned – he proceeded to describe the entertainment programme in great detail. MORE
Shep Hyken dazzled and entertained us with a variety of magic tricks that I still can’t wrap my mind around. Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. MORE
We need W-Fi for work; at school; to order our shopping; to control our heating; to stream our entertainment – it literally is an essential part of day to day living. MORE
Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Bryan Eisenberg Tells Us The Secrets of Amazon’s Success. How can your business be more like Amazon? MORE
The purpose of entertainment is to create the desired emotional response from the audience. Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace. Show business is a multi-billion dollar (and thriving) industry. MORE
The package holiday is one way around that – leveraging a specialist travel company to plan the major elements of the holiday (transfers; flights; accommodation; entertainment) – is one way of making the customer journey slightly easier. The summer holidays are upon us. MORE
As a customer-centered company you hope your customers will entertain the idea of nurturing a long-term relationship with you. Loving Suppliers for Customer Experience Excellence. Is it possible to be the darling of your customers, yet the opposite to your suppliers? MORE
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. MORE
Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area. MORE
Entertainment Related Topics Aspect
JULY 17, 2017
You can debate the question but there is one indisputable fact: my entertainment has shifted to the cloud which is slowly becoming a dominant aspect of the future of work. A few weeks ago, I was heading home in a car with two of my friends.
Call Center Coach
JULY 6, 2017
He is also a legend in movies, entertainment, sports, and business. And he’s the Chairman and CEO of the multimedia Mandalay Entertainment Group. I just love quotes.
Taylor Reach Group
JULY 17, 2017
It’s not uncommon to experience the downstream effects of their faulty judgment while interacting with content produced by entertainment, e-commerce, and social media giants: Netflix recommended movie genres of no interest to viewers while hiding content more aligned with their tastes.
inContact
MAY 18, 2017
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.
Beyond Philosophy
JULY 31, 2017
But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword.
Return Customer
JULY 8, 2015
They consistently engage with followers by asking questions, running competitions and posting attractive, interesting and entertaining photos and videos. Millennials are estimated to have a combined purchasing power of $2.45 trillion globally this year. It is only fair that they expect retailers to try and understand what they want. Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too.
Beyond Philosophy
JANUARY 18, 2016
According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube.
inContact
DECEMBER 19, 2016
Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. For many years I have been a practitioner of both customer experience (CX) and Six Sigma , so I can personally speak to the unmatched advantages of bringing these two disciplines together.
360Connext
AUGUST 14, 2017
Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless.
ShepHyken
JUNE 6, 2017
Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Bryan Eisenberg Tells Us The Secrets of Amazon’s Success. How can your business be more like Amazon?
Bill Quiseng
MARCH 28, 2016
Named by meeting planners as one of their “favorite speakers” by Meetings and Conventions Magazine, she has a natural gift for entertaining an audience that will engage and inspire every attendee to deliver a better customer experience.
ShepHyken
MAY 1, 2017
My Comment: Not only is this article filled with important information about how to focus on the customer experience (CX), it is also entertaining. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week.
ijgolding
OCTOBER 24, 2016
However, before Stephen was prepared to confirm the reservation, he wanted to know whether or not there would be any festive entertainment on offer. After a protracted conversation, the restaurant manager was summoned – he proceeded to describe the entertainment programme in great detail.
Beyond Philosophy
MARCH 22, 2017
Does anyone else find it entertaining that in China they order American Take Out? To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits.
Beyond Philosophy
AUGUST 8, 2016
By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh.
ShepHyken
JULY 11, 2016
One of my favorites is the convenience fee that’s levied when ordering concert or other types of entertainment tickets online. Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week.
hackerearth
SEPTEMBER 15, 2017
The Myths of Innovation by Scott Berkun With this book, American author and speaker Scott Berkun “methodically and entertainingly dismantles the clichés that surround the process of innovation” as the author of Dreaming in Code , Scott Rosenberg, says.
CX Journey
DECEMBER 10, 2015
The fiction isn’t meant to be entertaining; it’s meant to provide insight that helps marketers understand their buyers as real people with concrete motivations, desires, and needs. Image courtesy of nicolasnova Today I'm pleased to share a guest post by Raviv Turner.
inContact
OCTOBER 6, 2016
Get ready for one of the most incredible parties inContact has ever thrown—dinner in the Universal CityWalk™ entertainment complex followed by dessert, rides and entertainment at The Wizarding World of Harry Potter™ – Hogsmeade™. We are officially less than one week away from our biggest event this year, ICUC 2016 ! As time starts ticking away until your arrival in Orlando, we’ve created a checklist for you.
Beyond Philosophy
JULY 19, 2016
Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear.
ShepHyken
SEPTEMBER 30, 2016
With a warm, witty and wonderfully entertaining style, Warwick Merry brings creative energy to events.
ijgolding
SEPTEMBER 24, 2014
Firstly the entertainment system – both airlines have them – the entertainment on them is almost identical. The headphones on Etihad were a class above – far more comfortable and worked perfectly – it made for a much more enjoyable entertainment experience.
ShepHyken
NOVEMBER 11, 2016
Andy Masters, MA, CSP is author of the award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships,” and presents entertaining programs on leadership, sales/service and personal development topics.
CX Journey
MARCH 12, 2015
Image Credits: “ I am the entertainer. ” Today I''m pleased to share a guest post by George Jacob of PeopleMetrics. As companies focus inward to understand how to achieve their customer experience goals, the term “engagement” is often used interchangeably with “culture.” It’s understandable.
inContact
JANUARY 19, 2016
The selection step is also time-sensitive as many candidates will entertain competing offers if they feel the process is taking too long or they get no feedback on where they are in it. Guest blog post from our friends at HireIQ. While contact center technology has evolved significantly over the last thirty years or so, the practice of Workforce Optimization (WFO) has been around almost as long as contact centers have.
ijgolding
NOVEMBER 25, 2014
We need W-Fi for work; at school; to order our shopping; to control our heating; to stream our entertainment – it literally is an essential part of day to day living.
ClearAction
FEBRUARY 14, 2015
As a customer-centered company you hope your customers will entertain the idea of nurturing a long-term relationship with you. Loving Suppliers for Customer Experience Excellence. Is it possible to be the darling of your customers, yet the opposite to your suppliers?
ijgolding
JUNE 15, 2015
Like the Greats of Hollywood, entertainment and international politics before you, experience stately elegance and exceptional service at the legendary Waldorf Astoria New York.
ijgolding
NOVEMBER 18, 2014
Retreat to surprising, sensory environments where amplified entertainment, vibrant lounges, modern guestrooms and innovative cocktails and cuisine create more than just a hotel experience, but a luxury lifestyle destination. Last week was as manic as they get for me.
Bill Quiseng
JANUARY 16, 2017
Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area.
ShepHyken
JANUARY 31, 2017
The purpose of entertainment is to create the desired emotional response from the audience. Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace. Show business is a multi-billion dollar (and thriving) industry.
ijgolding
NOVEMBER 8, 2016
I thought football was enjoyed (or endured) by all as a form of entertainment. As a young boy growing up in London, and with a football loving father, I had the pick of a number of world famous clubs to become a fan of.
ijgolding
AUGUST 4, 2015
The package holiday is one way around that – leveraging a specialist travel company to plan the major elements of the holiday (transfers; flights; accommodation; entertainment) – is one way of making the customer journey slightly easier. The summer holidays are upon us.
CX Journey
APRIL 9, 2015
The final score isn''t the only thing that matters to fans; there are four other factors that come into play when they calculate their loyalty score: Pure Entertainment : How exciting is their game? Image courtesy of afagen Are your customers raving fans or fairweather fans?
ShepHyken
SEPTEMBER 22, 2017
There are fresh cut flowers, area rugs, and a cute children’s play area to entertain the young ones while parents conduct their business. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience.
Customer Service Life
JUNE 26, 2017
Shep Hyken dazzled and entertained us with a variety of magic tricks that I still can’t wrap my mind around. Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories.
Beyond Philosophy
JUNE 1, 2015
Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.
Beyond Philosophy
JUNE 20, 2015
The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. This blog represents two true stories of what happens, or can happen, to an organization when its key relied-upon key, single number (CSAT, CES, NPS, etc.) performance metrics flatline and, for all intents and purposes, have little or no granular actionability.
Aspect
AUGUST 9, 2017
The resort group offers a wide array of amenities including restaurants, water parks and tons of other water features, large arcades and entertainment centers, and much more.
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