INDUSTRY INSIGHTS YOUR PEERS ARE READING
Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. From Like to Love. Inspiring emotional commitment from employees and customers. Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love. MORE
Does anyone else find it entertaining that in China they order American Take Out? To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits. MORE
Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty. MORE
In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. By Sean Hawkins If you want your staff to be engaged, they must first be involved! MORE
Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. MORE
Andy Masters, MA, CSP is author of the award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships,” and presents entertaining programs on leadership, sales/service and personal development topics. MORE
In both situations, you are going to spend more money than you thought you were going to for entertainment. You still have the $20 for entertainment in the mental budget. Imagine that you bought a ticket to see a play for $20. MORE
Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear. MORE
About: Jesse Cole is the owner of Fans First Entertainment, who owns and operates the Savannah Bananas and the Gastonia Grizzlies. Doing the Opposite of Normal Can Lead to Better Customer Service. Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux. Do your “fans” come first? MORE
I listened to the audiobook, and Michael Kramer delivered a superb performance – credible and entertaining. Every week I silo for three uninterrupted hours to invest in myself. MORE
The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. MORE
Brad Matzinger, SeaWorld Parks and Entertainment. How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them. MORE
With a warm, witty and wonderfully entertaining style, Warwick Merry brings creative energy to events. MORE
You should have too generated interest by offering a related mix of informative and entertaining. Entertaining content that builds a meaningful relationship with the audience. Outbound leads generation is marketing is the process of stimulating and capturing interests. MORE
We entertained scenarios that predominantly favored ourselves, in our quest to achieve company targets for revenue, market share, and margin. Customer Centric Sales & Service Policies Lynn Hunsaker. MORE
My Comment: Not only is this article filled with important information about how to focus on the customer experience (CX), it is also entertaining. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. MORE
The fundraiser will be held at the Fillmore Charlotte and will include 50 game tables, learn-to-play tables, live entertainment, local food, and exclusive merchandise. Estimated reading time: 1 minute. MORE
We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Convenience has a significant influence on the outcome of your Customer Experience. MORE
Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Understanding Customers’ Mental Budgets. I won some money at a Casino recently, an unusual outcome for me. MORE
It’s not uncommon to experience the downstream effects of their faulty judgment while interacting with content produced by entertainment, e-commerce, and social media giants: Netflix recommended movie genres of no interest to viewers while hiding content more aligned with their tastes. MORE
There are fresh cut flowers, area rugs, and a cute children’s play area to entertain the young ones while parents conduct their business. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience. MORE
Quick, how many services or memberships do you subscribe to? Twenty? MORE
But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword. MORE
We want entertaining videos that make a point quickly; and we want systems that let us find and consume content with the click of a button." MORE
He is also a legend in movies, entertainment, sports, and business. And he’s the Chairman and CEO of the multimedia Mandalay Entertainment Group. I just love quotes. MORE
Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. . Josh Liebman Encourages Running Toward Complaints, Not Away From Them. MORE
According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube. MORE
Shep's always an entertaining interview, and he shared lots of great examples and ideas. NYT bestselling author and customer service expert Shep Hyken has a new book coming out October 2, just in time for Customer Service Week. It's called The Convenience Revolution. MORE
My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. MORE
Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs MORE
Not only is the conference one of the top meetups of the channel community each year, but the city of Las Vegas has so much to offer from an entertainment perspective. Your Guide to Vegas Fun and How You can Make the Most of Your Channel Partners Trip. MORE
We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Convenience has a significant influence on the outcome of your Customer Experience. MORE
SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages. MORE
Dressing employees to fit the front story is an obvious ploy in a theme park or entertainment venue. Using the methods borrowed from the world of entertainment might be competitive differentiator that enhances growth and profits. The Pirate’s House is a restaurant in the edge of Savannah, GA that started as a tavern in 1753. In fact, the building housing the restaurant is the oldest standing building in Georgia. MORE
You can use creativity to add things to the surveys, such as gifs to make them more entertaining and enjoyable, which in turn will help boost your completion rates. About: Martin Powton is the Marketing Manager at Wizu , a company that creates engaging, entertaining and conversational surveys. MORE
Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Bryan Eisenberg Tells Us The Secrets of Amazon’s Success. How can your business be more like Amazon? MORE
utilities, entertainment and membership services, authenticate callers faster and increase their fraud-fighting ROI. Keeping up with effective authentication solutions to combat phone fraud and identify callers more efficiently is a growing challenge for contact centers around the globe. MORE
The purpose of entertainment is to create the desired emotional response from the audience. Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace. Show business is a multi-billion dollar (and thriving) industry. MORE
24 tips, each one with an entertaining GIF. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. MORE
Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. From Like to Love. Inspiring Emotional Commitment from Employees and Customers. Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love. MORE
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. MORE
Entertainment Related Topics Win the Customer
JUNE 23, 2015
The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.
Abby Connect Virtual Receptionists
MAY 28, 2018
Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs
ShepHyken
APRIL 24, 2018
You can use creativity to add things to the surveys, such as gifs to make them more entertaining and enjoyable, which in turn will help boost your completion rates. About: Martin Powton is the Marketing Manager at Wizu , a company that creates engaging, entertaining and conversational surveys.
Myra Golden Media
JANUARY 28, 2019
I listened to the audiobook, and Michael Kramer delivered a superb performance – credible and entertaining. Every week I silo for three uninterrupted hours to invest in myself.
Call Center Weekly
DECEMBER 19, 2017
We want entertaining videos that make a point quickly; and we want systems that let us find and consume content with the click of a button."
Beyond Philosophy
JANUARY 17, 2018
In both situations, you are going to spend more money than you thought you were going to for entertainment. You still have the $20 for entertainment in the mental budget. Imagine that you bought a ticket to see a play for $20.
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Toister Performance Solutions
SEPTEMBER 20, 2018
Shep's always an entertaining interview, and he shared lots of great examples and ideas. NYT bestselling author and customer service expert Shep Hyken has a new book coming out October 2, just in time for Customer Service Week. It's called The Convenience Revolution.
ShepHyken
OCTOBER 31, 2017
Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. . Josh Liebman Encourages Running Toward Complaints, Not Away From Them.
ShepHyken
FEBRUARY 4, 2019
24 tips, each one with an entertaining GIF. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
ShepHyken
OCTOBER 16, 2018
Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. From Like to Love. Inspiring Emotional Commitment from Employees and Customers. Shep Hyken sits down with Keith Alper to talk about his new book, From Like to Love.
Beyond Philosophy
JULY 19, 2016
Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear.
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Beyond Philosophy
JUNE 15, 2016
Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty.
inContact
AUGUST 21, 2018
Brad Matzinger, SeaWorld Parks and Entertainment. How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them.
inContact
MAY 18, 2017
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.
Stratifyd
FEBRUARY 14, 2019
The fundraiser will be held at the Fillmore Charlotte and will include 50 game tables, learn-to-play tables, live entertainment, local food, and exclusive merchandise. Estimated reading time: 1 minute.
ShepHyken
JUNE 6, 2017
Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Bryan Eisenberg Tells Us The Secrets of Amazon’s Success. How can your business be more like Amazon?
ShepHyken
JANUARY 9, 2018
About: Jesse Cole is the owner of Fans First Entertainment, who owns and operates the Savannah Bananas and the Gastonia Grizzlies. Doing the Opposite of Normal Can Lead to Better Customer Service. Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux. Do your “fans” come first?
Beyond Philosophy
JANUARY 18, 2016
According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube.
Momentum Telecom
MARCH 4, 2019
Not only is the conference one of the top meetups of the channel community each year, but the city of Las Vegas has so much to offer from an entertainment perspective. Your Guide to Vegas Fun and How You can Make the Most of Your Channel Partners Trip.
Beyond Philosophy
NOVEMBER 4, 2018
We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Convenience has a significant influence on the outcome of your Customer Experience.
inContact
OCTOBER 23, 2018
SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages.
Chip Bell
FEBRUARY 19, 2019
Dressing employees to fit the front story is an obvious ploy in a theme park or entertainment venue. Using the methods borrowed from the world of entertainment might be competitive differentiator that enhances growth and profits. The Pirate’s House is a restaurant in the edge of Savannah, GA that started as a tavern in 1753. In fact, the building housing the restaurant is the oldest standing building in Georgia.
TRUSTID
SEPTEMBER 16, 2018
utilities, entertainment and membership services, authenticate callers faster and increase their fraud-fighting ROI. Keeping up with effective authentication solutions to combat phone fraud and identify callers more efficiently is a growing challenge for contact centers around the globe.
Beyond Philosophy
DECEMBER 25, 2017
Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more.
Beyond Philosophy
JANUARY 10, 2019
Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. Understanding Customers’ Mental Budgets. I won some money at a Casino recently, an unusual outcome for me.
Call Center Coach
JULY 6, 2017
He is also a legend in movies, entertainment, sports, and business. And he’s the Chairman and CEO of the multimedia Mandalay Entertainment Group. I just love quotes.
Beyond Philosophy
JULY 31, 2017
But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword.
ShepHyken
MAY 28, 2018
My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.
ShepHyken
SEPTEMBER 30, 2016
With a warm, witty and wonderfully entertaining style, Warwick Merry brings creative energy to events.
Call Center Weekly
NOVEMBER 13, 2017
In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. By Sean Hawkins If you want your staff to be engaged, they must first be involved!
Taylor Reach Group
JULY 17, 2017
It’s not uncommon to experience the downstream effects of their faulty judgment while interacting with content produced by entertainment, e-commerce, and social media giants: Netflix recommended movie genres of no interest to viewers while hiding content more aligned with their tastes.
ShepHyken
NOVEMBER 11, 2016
Andy Masters, MA, CSP is author of the award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships,” and presents entertaining programs on leadership, sales/service and personal development topics.
Beyond Philosophy
MARCH 22, 2017
Does anyone else find it entertaining that in China they order American Take Out? To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits.
ShepHyken
JANUARY 31, 2017
The purpose of entertainment is to create the desired emotional response from the audience. Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace. Show business is a multi-billion dollar (and thriving) industry.
ShepHyken
SEPTEMBER 22, 2017
There are fresh cut flowers, area rugs, and a cute children’s play area to entertain the young ones while parents conduct their business. This week we feature an article by Josh Linkner about the DMV, The Department of Motor Vehicles, experience.
Beyond Philosophy
NOVEMBER 4, 2018
We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Convenience has a significant influence on the outcome of your Customer Experience.
BlueOcean
FEBRUARY 25, 2019
Quick, how many services or memberships do you subscribe to? Twenty?
ShepHyken
MAY 1, 2017
My Comment: Not only is this article filled with important information about how to focus on the customer experience (CX), it is also entertaining. Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week.
Dialer 360
NOVEMBER 19, 2018
You should have too generated interest by offering a related mix of informative and entertaining. Entertaining content that builds a meaningful relationship with the audience. Outbound leads generation is marketing is the process of stimulating and capturing interests.
ClearAction
DECEMBER 13, 2017
We entertained scenarios that predominantly favored ourselves, in our quest to achieve company targets for revenue, market share, and margin. Customer Centric Sales & Service Policies Lynn Hunsaker.
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