Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. MORE

Employee Appreciate/Client Entertainment Dinners. Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining. MORE

So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. Internal podcasts are a great tool for communications and to engage your employees. It’s like having your very own company culture radio station. MORE

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” Gen Z has never known a time devoid of online access and they depend on it for entertainment over information. MORE

Many of my friends are professional entertainers. You may or may not know that I’m a magician. Some of you may know that I’m also a musician. But today I want to talk about being a magician. MORE

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). You still have the $20 for entertainment in the mental budget. Imagine that you bought a ticket to see a play for $20. MORE

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. MORE

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. MORE

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. What is a professional? Is it the opposite of an amateur? In the sports world, professional athletes are paid, while amateurs are not. MORE

Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club. Athletes of the future will be tracked at every moment so we can know how fast and focused they are, and when they’re “in the zone.” The sports experience has become a 21st-Century medley of sights, smells, and experiences. Undoubtedly, technology is shaping the modern fan experience. MORE

Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium. The post VoC Leaders: How Travelzoo uses CX data to make smarter decisions (video) appeared first on ForeSee. Client Insights Case Stories socializing data Travel Industry Travelzoo video VOC Leaders MORE

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. MORE

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones. MORE

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage. MORE

It proved to be an entertaining and worthwhile read, reminding those of us in customer experience (CX) and customer communications management (CCM) to think very hard about the reasons and ways we touch customers before we start touching them inappropriately (i.e., The title of Micah Solomon’s recent Forbes article caught my eye: “ Stupid Touchpoints Are Worse Than No Touchpoints in Customer Service and Customer Experience.” MORE

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable. MORE

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. After doing its homework, the company chose Verint Enterprise Feedback Management as the critical foundation to solicit and capture feedback from more than one million sports and entertainment fans annually. MORE

What’s MISSING from market research(Fan Research) for entertainment brands? What are the roadblocks to being more engaging, and actionable? And what to do about those falling response rates, and the same old surveys? I call it the 5 SENSES OF FAN RESEARCH. Purpose 2. Community 3. Fun 4. Value 5. Influence And not forgetting the SIXTH […]. The post The 5 Senses of Fan Research appeared first on cliizii. Blog Posts Our Blog MORE

Outsourcing varies by industry; with software, banking, financial services, insurance, healthcare, utilities, entertainment, media, and publishing industries using outsourced B2B telemarketing at the highest rates. MORE

In entertainment brands it can be seen as more contemporary, tied with the actual outcomes you get from the research process. Insights vs. Facts – the key to winning is knowing the difference!In In popular usage Insights is often a substitute term for Market Research.We all do it! Fair enough.It’s s also a friendlier word to engage […]. The post Insights vs Facts appeared first on Cliizii. Blog Posts Our Blog MORE

Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process. MORE

What’s MISSING from market research for entertainment brands?What What are the roadblocks to being more engaging, and actionable?And And what to do about those falling response rates, and the same old surveys?I I call it the 5 SENSES OF FAN RESEARCH.1. Purpose2. Community3. Value5. InfluenceAnd not forgetting the SIXTH SENSE. Find out more at the end.Being a fan is […]. The post The 5 Senses of Fan Research appeared first on Cliizii. Blog Posts Our Blog MORE

With people stuck at home and shops closed, several industries, such as e-commerce, streaming entertainment, and gaming, are experiencing hyperactivity. Another thought piece on how COVID-19 is re-shaping life as we know it and what can we learn from it going forward. MORE

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. MORE

The technology promises to make our lives far easier, taking the stress out of traveling, make commuting time more productive and entertaining, while at the same time making our roads safer. The autonomous vehicle revolution is gaining momentum. But there’s one aspect of the technology that still needs addressing: building trust between car and driver. […] The post Creating trust with collaborative driving appeared first on What’s next. This is a summary. MORE

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. Gamification has proven to be an effective strategy, which is why innovative companies have started to apply this not just for their customer service agents, but for their customers as well. MORE

But as far as being entertained by them, I’m not. I have to admit, I’ve never gotten the whole superhero thing. I know that superhero movies consistently do really well at the box office, so I suppose that’s enough of a reason to keep making them. MORE

Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs MORE

You’ll find examples from a variety of fields, from healthcare, banking, and entertainment to small. In this One Win Book Review, we take a look at 501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting. MORE

Sports fans are focused and engaged, with instant mobile access to info and entertainment. Customer Engagement Avaya Avaya Sports and Entertainment fan engagement Fan ExperienceThe sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. They crave integrated experiences that reach beyond the walls of the stadium. MORE

This pattern mirrors one found in the entertainment business—the four stages of an actor. Not long ago I was with my friend, Nelson Griswold. He shared with me a phenomenon he referred to as the de-evolution of a business. It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. Let’s say our actor’s name is John Smith. MORE

Most interests are sorted into broad categories like Lifestyle and Culture, People, or News and Entertainment. Crossing the Chasm Digital Disruption Dr. Natalie's Blog Facebook @constellationrg @drnatalie 839 million interested in love broad categories like Lifestyle and Culture Categories Constellation Research Donald Trump Facebook Ads tags Facebook Audience Optimization Capabilities natalie petouhoff or News and Entertainment people Preferred Audiences The Verge MORE

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. The same study highlighted that 73% of customers worldwide love to watch videos on social media that are entertaining. #3. MORE

Gaming is the world’s #1 lifestyle choice, played by more people than any other form of entertainment. We’ve had a ringside seat for its evolution, working hand-in-hand with our clients to support their customers as they enter huge, new immersive worlds MORE

We inform, entertain […]. Day four we’re talking about going beyond the stats. Tapping into those deep, emotional insights, at the heart of your fan relationships. Because marketing has moved on from shouting one-way messages. While as consumers, we’ve actually gone back to our primal need for two-way conversations with a brand. Sharing our opinions and feelings around the digital campfire. The post Day 4 World Cup Fever Marketing Tips appeared first on Cliizii. Blog Posts Our Blog MORE

It has world-class entertainment, warm weather, a strong economy, and a high quality of life. With all the remote-friendly office spaces, restaurants, and entertainment, it’s almost as if Denver was designed with remote workers in mind. MORE

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. MORE

Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. In this One Win Book Review, we take a look at The Relationship Economy by John DiJulius. MORE

And, his second trend about how every company is now an entertainment company. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. MORE

Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things). And let’s not miss the fact that I have three kids. It’s no different when I think about the important technological evolution of Avaya Stadium, which is turning three years old. When We Were One. MORE

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. MORE