ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Earlier this year, I wrote an article about the hard work it takes to make something look easy. The gist of the article was that we work hard to make doing business with us easy.

Entertainment 224

Entertainment Consulting Consulting Surveys 224

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Entertainment 195

Entertainment Consulting Consulting Technology 195

Cisco - Contact Center

MAY 30, 2023

This blog was co-authored by Patricia Martinez. Take time to recognize all you’ve achieved so far this year. We invite you to celebrate with us at Cisco Live 2023 in Las Vegas from June 4 t… Read more on Cisco Blogs

Entertainment 52

Entertainment 52

Contact Center Pipeline

JUNE 8, 2021

It isn’t easy to develop training programs, implement exercises to keep your audience entertained, and make sure all the correct […]. Trainers are responsible for helping the onboarding process run smoothly for new agents by delivering the best possible training program tailored to the training class and industry.

Contact Center 264

Contact Center Entertainment Personalization Call Center 264

Cisco - Contact Center

JUNE 12, 2024

The SEAT Conference is fast approaching, and it promises to be an invaluable event for professionals in sports, media, and entertainment. We are excited to announce that Cisco will be in attendance, bringing our expertise and innovations to the forefront.

Entertainment 52

Entertainment 52

Cisco - Contact Center

APRIL 22, 2024

Imagine juggling multiple remotes for your entertainment system, each controlling a different device and requiring endless button presses to achieve a simple task. This is what managing a complex… Read more on Cisco Blogs

Entertainment 98

Entertainment Management 98

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. In the past few months, I’ve been to several concerts. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words. They both have successful careers. They have both been inducted into the Rock and Roll Hall of Fame.

Entertainment 200

Entertainment Personalization Customer Service Customer Experience 200

Contact Center Pipeline

APRIL 27, 2021

But as far as being entertained by them, I’m not. I have to admit, I’ve never gotten the whole superhero thing. I know that superhero movies consistently do really well at the box office, so I suppose that’s enough of a reason to keep making them. Superhero movies have been a staple in movie theaters […].

Contact Center 204

Contact Center Entertainment Virtual Agent Call Center 204

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 328

Customer Service Entertainment Morale Scripts 328

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 266

Customer Service Entertainment Banking Marketing 266

Callminer

JULY 5, 2017

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you.

Analytics 182

Analytics Entertainment Marketing 182

Cisco - Contact Center

MAY 23, 2023

With sunny skies, and an entertainment calendar filled with music, shows, immersive experiences, Las Vegas is a great city to visit in the summer. For me, the special draw is Cisco Live 2023 , and the … Read more on Cisco Blogs

Entertainment 98

Entertainment 98

Helpware

OCTOBER 17, 2023

There are applications in a variety of fields, from automotive and healthcare to agriculture and entertainment. Teaching a computer to see and identify objects is growing increasingly important as artificial intelligence (AI) and machine learning (ML) find more mainstream uses.

Automotive 86

Automotive Entertainment Healthcare 86

Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

Entertainment 315

Entertainment Accountability Consulting Consulting 315

ShepHyken

MAY 15, 2023

” About: Jesse Cole is the founder of Fans First Entertainment and the owner of the Savannah Bananas. It’s the culture that keeps people.” ” “Be patient in what you want for yourself, but be impatient about how much you give to others.”

Entertainment 156

Entertainment Customer Experience Customer Service 156

ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 161

Customer Service Entertainment Personalization Customer Experience 161

CSM Magazine

JULY 19, 2024

This led to an influx of complaints and support requests from viewers unable to access news and entertainment content. Media : Broadcast networks, including CNN and BBC, experienced disruptions in their operations, impacting live broadcasts and online streaming services.

Airlines 52

Airlines Customer Service Banking Entertainment 52

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

Customer Service 294

Customer Service Entertainment Wait times Customer Support 294

ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. Dale is a magician—yes, a professional magician—and one of the best.

Entertainment 318

Entertainment Customer Service 318

Quality Contact Solutions

APRIL 26, 2024

Recently, the practice of “scambaiting” has garnered attention, not only as a form of entertainment but also as a unique frontline defense against fraudulent activities that plague call centers and their customers.

Call Center 52

Call Center Telemarketing Entertainment Education 52

ShepHyken

JUNE 20, 2023

One, they are entertaining examples that not only make you smile but also make you think. Second, when the problem is resolved to the customer’s complete satisfaction, it may renew the customer’s confidence in the company to come back next time. There are more lessons and examples like these. I wanted to share these two for two reasons.

Customer Service 166

Customer Service Entertainment Airlines Customer Experience 166

ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Entertainment 347

Entertainment Customer Experience Customer Service Employee engagement 347

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 156

Customer Service Entertainment Banking Marketing 156

Help Scout

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

Customer Service 80

Customer Service Entertainment 80

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. That experience in show business gave me the stage chops to start my business as a professional speaker. I share this background to give you some context. A friend I’ve known for years is Jeff McBride, an amazing magician who performs throughout the world and resides in Las Vegas.

B2C 310

B2C Entertainment B2B Sales 310

Acquire BPO

JULY 17, 2024

The welcome began with an entertaining folk dance performance by the Sindaw Philippines Performing Arts Guild. This visit marked an exciting opportunity for us to showcase our operations, culture, and the innovative work we do. The YPO members were warmly welcomed by our team, setting a positive and engaging tone for the visit.

Entertainment 52

Entertainment Technology Management 52

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. So, they’re creating a solid connection with customers via an interaction with the products they bought and enhancing the experience with technology. .

Entertainment 222

Entertainment Real estate Technology Engineering 222

CSM Magazine

FEBRUARY 12, 2024

Curate high-quality content that not only educates but also entertains and inspires your audience. Whether it’s a memorable opening, exclusive entertainment, or a novel use of technology like augmented reality, these elements can leave a lasting impression and help your event stand out in a saturated market.

Entertainment 95

Entertainment Benchmark Transportation Advertising 95

Beyond Philosophy

DECEMBER 24, 2022

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. Assistant Professor of Marketing at Virginia Tech., Key Ideas to Improve your Customer Experience.

Entertainment 171

Entertainment Consulting Consulting Surveys 171

ShepHyken

JANUARY 4, 2021

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. This article popped up in my feed and made me smile. If you love music, you’ll enjoy this fun article. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 355

Customer Service Entertainment Customer Experience Marketing 355

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 88

Entertainment Scripts Personalization Advertising 88

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. Maru’s Entertainment and Technology team will continue to frequently track the direction of the industry in the U.S.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Entertainment 40

Entertainment Surveys CRM Feedback 40

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

CSM Magazine

JANUARY 8, 2024

For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements. It has also made a significant impact on popular culture, particularly in film and television.

Entertainment 52

Entertainment Finance Morale Engineering 52

CSM Magazine

JANUARY 2, 2024

Collaboration with Entertainment Partners High rollers seek more than just gaming; they desire a holistic entertainment experience. Data analytics can help casinos identify preferred entertainment options among their high roller clientele.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52