Contact Center Pipeline

APRIL 27, 2021

But as far as being entertained by them, I’m not. I have to admit, I’ve never gotten the whole superhero thing. I know that superhero movies consistently do really well at the box office, so I suppose that’s enough of a reason to keep making them. Superhero movies have been a staple in movie theaters […].

Contact Center 204

Contact Center Entertainment Virtual Agent Call Center 204

ShepHyken

MAY 15, 2023

” About: Jesse Cole is the founder of Fans First Entertainment and the owner of the Savannah Bananas. It’s the culture that keeps people.” ” “Be patient in what you want for yourself, but be impatient about how much you give to others.”

Customer Experience 156

Customer Experience Customer Service Entertainment 156

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 296

Customer Service Customer Experience Entertainment Marketing 296

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 315

Customer Service Entertainment Scripts Morale 315

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Alp Pekkocak leads industry and product marketing for Media & Entertainment at Salesforce. Learn more about how technology can help you maximize subscribers’ lifetime value. .

Entertainment 240

Entertainment Customer retention Airlines Self service 240

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Engineering Surveys Personalization 40

Beyond Philosophy

APRIL 21, 2022

Consider the following: 57% of Americans want brands that make them laugh and entertain them. 66% of the older demographic want laughter and entertainment, so even more than the general population. However, in the same report, I read that: 47% of Americans want brands that inspire or motivate them.

Entertainment 221

Entertainment Consulting Consulting Marketing 221

Callminer

JULY 5, 2017

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you.

Analytics 182

Analytics Marketing Entertainment 182

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 111

Entertainment Scripts Personalization Accountability 111

ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 177

Customer Service Customer Experience Entertainment Personalization 177

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

Customer Service 338

Customer Service Customer Support Wait times Entertainment 338

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. Maru’s Entertainment and Technology team will continue to frequently track the direction of the industry in the U.S.

Marketing 75

Marketing Entertainment Multichannel Technology 75

ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. I read an article penned by Dale Salwak in Linking Ring Magazine, the publication put out by the International Brotherhood of Magicians. Dale is a magician—yes, a professional magician—and one of the best.

Customer Service 358

Customer Service Entertainment 358

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

APIs 101

APIs Entertainment Scripts Analytics 101

Beyond Philosophy

DECEMBER 24, 2022

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. Assistant Professor of Marketing at Virginia Tech., Key Ideas to Improve your Customer Experience.

Customer Experience 170

Customer Experience Consulting Consulting Entertainment 170

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. That experience in show business gave me the stage chops to start my business as a professional speaker. I share this background to give you some context. A friend I’ve known for years is Jeff McBride, an amazing magician who performs throughout the world and resides in Las Vegas.

Customer Service 356

Customer Service Customer Experience B2C Entertainment 356

Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

Customer Experience 314

Customer Experience Entertainment Accountability Consulting 314

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 156

Customer Service Customer Experience Entertainment Marketing 156

ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Customer Service 381

Customer Service Customer Experience Entertainment Employee engagement 381

Maru Group

AUGUST 31, 2022

By Maru Entertainment & Technology | August 31, 2022. Maru’s Entertainment and Technology team found that one in four adults were somewhat (11%) or very (14%) likely to place a bet on at least one game in the opening week. Clearly, sports betting is already a key consideration for entertainment spending among young consumers.

Entertainment 72

Entertainment Advertising Surveys Technology 72

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years.

Entertainment 69

Entertainment Technology Education Marketing 69

Maru Group

DECEMBER 14, 2022

By Maru Entertainment & Technology | December 2022. The Entertainment and Technology team at Maru recently ran some consumer questions to assess how the public perceives crypto, with the results shared below. The Crypto Winter has become the Crypto Crisis.

Entertainment 78

Entertainment Finance Technology Government 78

Maru Group

AUGUST 18, 2022

By Maru Entertainment & Technology | August 18, 2022. One area of entertainment which will be particularly nervous about this possibility is subscription video. The possibility that the U.S. will soon be in a recession keeps growing. The industry is unrecognizable from the Great Recession of 2007-09. Who’s at risk of being cut?

Entertainment 78

Entertainment Advertising Technology 78

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Entertainment 40

Entertainment Feedback Surveys CRM 40

ShepHyken

JANUARY 4, 2021

The author has taken the titles of many of our favorite 80’s songs and worked them into this entertaining post. This article popped up in my feed and made me smile. If you love music, you’ll enjoy this fun article. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 398

Customer Service Customer Experience Entertainment Marketing 398

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. He specializes in building Machine Learning pipelines that involve concepts such as Natural Language Processing and Computer Vision.

Entertainment 120

Entertainment Advertising Surveys Accountability 120

Injixo

DECEMBER 20, 2022

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. In recent years, the gig concept has been enlarged to include all work performed on-demand by self-employed individuals.

Customer Service 52

Customer Service Call Center Contact Center Entertainment 52

Injixo

DECEMBER 20, 2022

For decades, entertainers such as musicians and comedians have used the word “gig” to describe the one-off appearances they make in return for a fee. In recent years, the gig concept has been enlarged to include all work performed on-demand by self-employed individuals.

Customer Service 52

Customer Service Call Center Contact Center Entertainment 52

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Gamification 41

Gamification Customer Experience Entertainment Call Center 41

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. So, they’re creating a solid connection with customers via an interaction with the products they bought and enhancing the experience with technology. .

Entertainment 221

Entertainment Real estate Technology Customer Experience 221

Maru Group

JANUARY 30, 2023

By Maru Entertainment & Technology | January 2023 Web3 was one of the industry’s buzziest terms at the start of 2022. The Maru Entertainment & Technology practice undertook a deep diving thought leadership study in November 2022 to ascertain the current opinions of Web3 among the U.S.

Entertainment 77

Entertainment Technology Marketing 77

Joe Rawlinson

JULY 5, 2020

Employee Appreciate/Client Entertainment Dinners. Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining. Find these types of envelopes here to make sure your gesture is noticed.

CRM 107

CRM Customer retention Entertainment Morale 107

24-7 InTouch

MAY 23, 2023

Online safety has evolved far beyond user-generated content moderation and, as our everyday digital experiences extend across banking, shopping, entertainment, healthcare and more, Trust and Safety teams have become the guardians of our identity and financial protection too.”

Entertainment 52

Entertainment Healthcare Customer Experience Banking 52

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. Whilst subscription rates remain low for the various cloud services, exclusive research from Maru’s Entertainment and Technology group suggests that the industry is set for serious expansion over the next few years.

Entertainment 76

Entertainment Surveys Technology Marketing 76

Edify

MARCH 8, 2022

How we work, research, shop, entertain, create, travel, and communicate are just some areas that have been dramatically transformed. Digital technology has revolutionized almost every aspect of our lives over the last 20 years.

Enterprise 79

Enterprise Entertainment Technology Contact Center 79

Advantage Communications

MARCH 15, 2021

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones.

Customer Experience 80

Customer Experience Entertainment Customer Service 80

VirtualPBX

FEBRUARY 26, 2021

It has world-class entertainment, warm weather, a strong economy, and a high quality of life. With all the remote-friendly office spaces, restaurants, and entertainment, it’s almost as if Denver was designed with remote workers in mind. Las Vegas is quickly becoming more than “Sin City” the entertainment capital of the world.

Entertainment 82

Entertainment voip Real estate 82