7 Business Podcasts You Need To Start Listening To

Abby Connect Virtual Receptionists

Podcasts have become an excellent way to entertain yourself while commuting, traveling, or working out. We looked at a crop of podcasts that cover a range of business topics from law to real estate to accounting to making a profit. Here are our favorite business podcasts, in no particular order. Leadership & Management Customer Service Small Business & Entrepreneurs

Why Customers Make Strange Decisions

Beyond Philosophy

In both situations, you are going to spend more money than you thought you were going to for entertainment. You still have the $20 for entertainment in the mental budget. Imagine that you bought a ticket to see a play for $20.

Mobile Technology and Gaming Create Better Customer Experiences

Win the Customer

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.

Avoiding Bot Biases in Customer Experience

Taylor Reach Group

It’s not uncommon to experience the downstream effects of their faulty judgment while interacting with content produced by entertainment, e-commerce, and social media giants: Netflix recommended movie genres of no interest to viewers while hiding content more aligned with their tastes.

Posh Pools and Easy A’s: Students as Customers in Higher Education

Beyond Philosophy

Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear.

Not To Be Missed: The Best Of 2017

Beyond Philosophy

Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more.

The New Essential Business Skill: Storytelling

Beyond Philosophy

But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword.

Amazing Business Radio: Martin Powton


You can use creativity to add things to the surveys, such as gifs to make them more entertaining and enjoyable, which in turn will help boost your completion rates. About: Martin Powton is the Marketing Manager at Wizu , a company that creates engaging, entertaining and conversational surveys.

Are you Lovin’ or Hating McDonald’s New CX?

Beyond Philosophy

Does anyone else find it entertaining that in China they order American Take Out? To be honest, I’m not lovin’ McDonald’s food! However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits.

Skate Where the Puck is Going to be: Adapt with Changes to Thrive


Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.

How Technology & Customer Experience Have Changed the Employee Learning Landscape

Call Center Weekly

We want entertaining videos that make a point quickly; and we want systems that let us find and consume content with the click of a button."

Why is Service So Great at the USS Midway Museum?

Toister Performance Solutions

Employees and volunteers alike were already using the organization's mission statement as a guide when serving customers: Preserve the historic USS Midway and the legacy of those who serve; Inspire and Educate future generations; and Entertain our museum guests.

5 Things You Can’t Forget about CX During the Vacation Season

Beyond Philosophy

By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh.

AI: 4 Key Benefits for the Customer Experience


Deeper engagement may involve running fun social media competitions, offering customers interesting video content, or keeping them entertained throughout a customer experience. When you think of how artificial intelligence is being used in customer service these days, chatbots may come to mind. Indeed, chatbots have redefined the way in which customers interact with brands, helping consumers find answers more quickly and make purchases more seamlessly.

Amazing Business Radio: Josh Liebman


Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. . Josh Liebman Encourages Running Toward Complaints, Not Away From Them.

How AI Drives Targeted Customer Engagement


From retail to finance to entertainment, the technology can be used to target key customers with great accuracy—suggesting the right products and services to exactly the right people at optimal times. Artificial intelligence is transforming business practices across many industries. Indeed, many brands are turning to chatbots that are capable of deep learning, becoming smarter as they interact with customers and offering personalized solutions adapted to individual needs.

Customer Centric Sales & Service Policies


We entertained scenarios that predominantly favored ourselves, in our quest to achieve company targets for revenue, market share, and margin. Customer Centric Sales & Service Policies Lynn Hunsaker.

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The Canadian Football League and InGenius


Be sure to read our Ottawa Sports and Entertainment Group customer success story. In 1950, colour TV was invented. Two years later, the first Canadian Football League (CFL) championship game, the Grey Cup, is broadcast. Back then, the planet's population was a humble 2.5 billion.

Amazing Business Radio: Bryan Eisenberg


Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. Bryan Eisenberg Tells Us The Secrets of Amazon’s Success. How can your business be more like Amazon?

How to Create Your Punch List for Quick CX Wins


Have you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless.

Professional Speakers Have 3 Important CX Lessons for YOU!


MGM Resort’s Chief Sales Officer, Michael Dominguez , shared how they are looking ahead to the ways entertainment will shift in the very near future. What if the customer experience you had to deliver was all about YOU?

Amazing Business Radio: Jesse Cole


About: Jesse Cole is the owner of Fans First Entertainment, who owns and operates the Savannah Bananas and the Gastonia Grizzlies. Doing the Opposite of Normal Can Lead to Better Customer Service. Shep Hyken Interviews Jesse Cole, Author of Find Your Yellow Tux. Do your “fans” come first?

Engaging Customers Through Video: 5 Essential Tips


Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. HubSpot claims that 43% of customers want to see more video content from marketers. Furthermore, Animoto cites the usefulness of video, stating that 4 out of 5 customers find demo videos instructive.

6 Key Trends Shaping Social Customer Service


Offer customers insight into your brand events and inform them in an entertaining way by creating meaningful, real-time video content. As social media use continues to grow, customers demand greater brand engagement on these channels. And don’t think that millennials are the only people driving engagement: According to a Global Web Index report, 97% of online adults aged 16-64 claimed to have visited at least one social network in the past month. Just how does this behavior impact brands?

So, what is the future of work?


You can debate the question but there is one indisputable fact: my entertainment has shifted to the cloud which is slowly becoming a dominant aspect of the future of work. A few weeks ago, I was heading home in a car with two of my friends.

Chat & Messaging Should be Considered in Your Contact Center Partnership

Outsource Consultants

Gaming & Entertainment. How long can you go without using your smartphone? A study showed that more than 50% of teenagers under 18 years of age said they couldn’t go more than a day without using their smartphone, according to an article by Vipin Jain.

5 Top Customer Service Articles For the Week of May 28, 2018


My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Little Things Go a Long Way in Customer Service

Outsource Consultants

The big goal should be to reduce hold times, but while hold times are still a reality it’s important to mix up the music and make it more entertaining and pleasing to the ear. Melissa Thompson’s recent article points out that customers will stay on hold longer if there is music playing than if there’s only silence while they wait. However, for reasons provided in Thompson’s article, companies often use boring elevator music instead of popular songs.

CX: The Shift from Call Center to Contact Center

Revation Systems

In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption.

?? ?? Top Takeaways From Mary Meeker's Internet Trends

Branch Mesenger

" Increasingly, shopping is entertainment and it's being fueled by mobile. "Mobile " China retail & entertainment innovation driving change in the world’s largest internet market. It sounds weird to be excited about a slide deck, but each year there's one that stands out: Mary Meeker's Internet Trends Report.

1-2-3 Engagement is the Key

Call Center Weekly

In fact, they have been helpful in shaping (and changing) my opinion on things, that I once was reluctant to entertain. By Sean Hawkins If you want your staff to be engaged, they must first be involved!

How to Leverage Six Sigma to Improve Customer Experience


Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. For many years I have been a practitioner of both customer experience (CX) and Six Sigma , so I can personally speak to the unmatched advantages of bringing these two disciplines together.

ICUC 2016 Checklist to Help Transform Your Experience


Get ready for one of the most incredible parties inContact has ever thrown—dinner in the Universal CityWalk™ entertainment complex followed by dessert, rides and entertainment at The Wizarding World of Harry Potter™ – Hogsmeade™. We are officially less than one week away from our biggest event this year, ICUC 2016 ! As time starts ticking away until your arrival in Orlando, we’ve created a checklist for you.

When B2B and B2C Key Performance Metrics Flatline….

Beyond Philosophy

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. This blog represents two true stories of what happens, or can happen, to an organization when its key relied-upon key, single number (CSAT, CES, NPS, etc.) performance metrics flatline and, for all intents and purposes, have little or no granular actionability.

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2018 Customer Experience Trends

The Center for Client Retention

The technology allows the server to know guests’ names, their dining and entertainment preferences, and (naturally) their room and account numbers.

Recapping the 2017 ICMI Contact Center Conference

Customer Service Life

Shep Hyken dazzled and entertained us with a variety of magic tricks that I still can’t wrap my mind around. Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories.

Guest Blog: Stop Wasting Money!


With a warm, witty and wonderfully entertaining style, Warwick Merry brings creative energy to events.

9 Best Call Center Practices Need of Every Business

Dialer 360

It takes the responsibility for employing the chance to choose the best entertainers. Call centers are an imperative resource for organizations. They are the main line of safeguard for customer loyalty. In past, call center represented a huge number of new employments. And many of them was rely upon to develop occasion more in upcoming years. Call center managers should practice best to enhance the productivity of their assets.

Nancy Friedman: 7 Steps to Satisfied Customers

Bill Quiseng

Named by meeting planners as one of their “favorite speakers” by Meetings and Conventions Magazine, she has a natural gift for entertaining an audience that will engage and inspire every attendee to deliver a better customer experience.

McKinsey Thinks Bland, Generic Loyalty Programs Are Killing Business – And They May Be Right!

Beyond Philosophy

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.