What is your top customer service tip?

Call Center Coach

Top Customer Service Influencers Give Top Customer Service Tips. Recently Fit Small Business asked a group of the top customer service influencers about their top customer service tips. What was my top customer service tip?

Social Customer Service… Then and Now

Contact Center Pipeline

Social customer service has come a long way since I first wrote about it in Pipeline eight years ago (“The Impact of Word of Mouth in the Web 2.0 Social Customer Care call center contact center social customer service user experience

The need for excellent customer service training

Peter Lavers

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now!

Customers Want Better Customer Service…or Else!

Beyond Philosophy

Consumers say Customer Service is important to them when choosing a brand and forming loyalty with it. 97% of Customers believe that Customer Service is important to them when they choose where they do business. Customers are a demanding lot.

The Essentials to Scaling Your Customer Success Program

Most tech companies start with a barebone customer success ‘program’ that is reactive. As revenue grows and the go-to-market strategy is identified, founders quickly realize they need a proactive program that goes beyond basic customer services.

How to Create Good Customer Service Goals

Toister Performance Solutions

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. "I Customer service teams have a lot of goals.

Great Customer Service on a Shoestring Budget

Brad Cleveland

Recently, I was reminded of an article the Institute’s Evergreen Journal published on delivering great customer service. The article, “Great Customer Service on a Shoestring Budget,” is available here.

Convenience is King for Millennials in Customer Service

Aspect

As the first generation of digital natives to enter the workforce, they changed how businesses interact with customers, forcing these companies to rethink how to deliver exceptional customer service. . What does that mean for your customer service teams?

The Customer Service Gap

ShepHyken

I’ve written about the customer service gap before. The second version of the gap focused on narrowing the distance between you and your customers. This also puts your competition further away from your customers. Here are just a few ideas: Survey your customers.

Top 10 Posts for Customer Service Week Inspiration

Contact Center Pipeline

Happy Customer Service Week! No doubt you’ve already planned a week-long celebration for your customer care team that includes daily activities and recognition for their dedication and hard work.

The Customer Service Vision Statement

Contact Center Pipeline

Two years ago, I would have been in the same state of mind—but before you do your best Judge Judy eye roll and surf on, I challenge you to give the Customer […]. Customer Service call center contact center customer service customer service vision vision statementI know what you may be thinking. Yet another meaningless corporate rah-rah statement that will be forgotten in a week!? I’m with you.

The Ten Commandments of Customer Service

This cheat sheet covers ten fundamentals of customer service to help your business excel

Infographic – Gig Economy and Customer Service Agents

Aspect

This week we released part two of our Agent Experience Index survey covering the gig economy and how customer service agents feel about it. Currently, 16% of customer service agents are working in the “gig economy” and we expect that number to continue to rise.

Why Customer Service Training Is Essential

Customers That Stick

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Is Your Customer Service Consistent?

Customers That Stick

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Create Your Customer Service Mantra

ShepHyken

Along those lines, I want you to come up with a customer service promise. For some companies, their tagline is their customer service promise. For example, Zappos.com ’s tagline is Powered by Service. Three words that exhibit a commitment to the customer.

Customer Service Is a Habit (So Is Bad Customer Service)

ShepHyken

This week is National Customer Service Week. Happy Customer Service Week! It became a book, officially titled, Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone. Delivering good customer service is a habit.

3 Important Things A Chatbot Can’t Do (But an IVA Can)

Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer. Your customers’ time is valuable—and they want you to. Increasingly, customers are the ones determining which. Customers can speak in their own words.

Exploring Hospitality Customer Service (Video)

Customers That Stick

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What Makes Good Customer Service

ShepHyken

National Customer Service Week is coming up the first week in October. This is a time to appreciate employees for doing a great job taking care of customers. And, of course, there is showing some love and appreciation to your customers. What makes good customer service?”

Keeping Up with Customer Service Developments

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland Call Center Management On Fast Forward

Who Owns Customer Service?

ShepHyken

Customer service is what I’m all about. It is my life’s mission to help companies create a customer service experience that customers think is amazing. But, surely some company that is totally focused on their customers would already own it.

Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty.

Social Customer Service: Lingering Issues to Overcome

Contact Center Pipeline

Last week’s post offered a brief look back at a couple of social customer care pioneers—two companies that led the industry in 2009 by demonstrating how customer service could be delivered through social channels.

The First Step to Fix Poor Customer Service

Toister Performance Solutions

I've talked to a lot of customer service leaders recently who want to improve customer service, but aren't sure where to start. Here are some actual statements I've heard: "We want to deliver world class customer service." "We Is service quality inconsistent?

Call Centers are the Front Line of Customer Service

inContact

Call center representatives are a vital part of the front line, there to help customers when they have questions or problems, and as such, they have the power to strengthen (or weaken) the customer relationship. Some customer problems can be solved in a public forum for all to see.

The Value of Executive Management in Customer Service

Contact Center Pipeline

As an executive in any organization that provides customer service, the worst possible message that you can receive is that “suddenly” a customer is leaving due to poor customer service, or that they’re dissatisfied to the point that they’re going to explore their options with your competitors.

Customer Service Week: A Time of Celebration

Call Center Weekly

The time for annual Customer Service Week is rapidly approaching! This is a week to celebrate and recognize those hardy souls who have chosen to become customer service professionals. Take the time to remind them that everyone is in customer service.

Customer Service for Millenials

Unymira

Social Customer Service Self-Service Customer ExperienceIn the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power.

Negativity Bias and Customer Service

Customers That Stick

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Charging More for a Better Customer Service Experience

ShepHyken

It’s almost a given that every company has some form of a customer service department. Even the smallest companies – with just one solo entrepreneur – will act as if they have a customer service department. Why do people reach out to the customer service department?

Customer Service and the Golden Rule

Call Center Weekly

I heard more of the same when I called customer service and the rep tried to convince me tiny car was a mid-sized SUV. Frustrated by the difficulty, I promptly returned the car and found another company that had both a larger vehicle and better service.

6 Ways to Improve Customer Service

AnomalySquared

It pays to have excellent customer service. Keeping your customers satisfied, happy, and loyal is 6 to 7 times cheaper than trying to gain new ones. Additionally, companies that offer superior customer service have an opportunity to make even more than those that don't.

Customer Service Week 2018: Celebrating iQorians Everywhere

iQor

Celebrations around the world to thank our customer service agent iQorians! Customer Service Events iQorian Values

3 Fantastic Things About Our Online Customer Service Training

Myra Golden Media

Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning. Custom website and branding. Operations Manager, Shared Services Training & Development.

What Has Changed in Customer Service?

ShepHyken

Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s self-service solutions that include robust frequently asked questions and video.

Workforce Management's Impact on Customer Service

Call Center Weekly

This bit speaks to me in the context of customer experience: “Treat me good, I’ll treat you better, treat me bad and I’ll treat you worse” Customers don’t really want to be amazed or have their hair blown back – just helped. Treat them good – they’ll treat the customers better!

Handling Dead-Air Space On a Customer Service Call

Myra Golden Media

If you’re on a call with a customer, and more than three, or four seconds go by, and you haven’t said a word, that’s called dead air space. But for the customer, dead air space feels awkward. Inform the customer, or …upsell.

The Key to Great Customer Service: Collaboration

Contact Center Pipeline

When it comes to creating an exceptional service culture, nothing is more important than a team’s ability to collaborate well.

5 Expert Tips for Customer Service Recovery

Customers That Stick

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5 Customer Service Language Hacks

Customers That Stick

Language is important not just to how we communicate with our customers but to how we communicate with ourselves. The right words can put an irritated customer at ease and help you approach difficult situations with greater ease. We want you to know we value you as a customer.

7 Inspirational Customer Service Stories

Customers That Stick

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10 Effective Ways to Overcome on Customer Service Obstacles

Dialer 360

Customer service increased expectations, which give the customer a sense of satisfaction. This creates customer loyalty. Customer starts to establish trust & confidence in brands. Most of the customer, if thinking of making purchase look first at raw products.