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Contact Center Pipeline
AUGUST 17, 2022
Too many Americans and Canadians have been, or will be at some points in their lives, impacted by heart disease and stroke either directly or indirectly through their loved ones. And that includes us here at Contact Center Pipeline.
TechSee
AUGUST 17, 2022
Growth and customer loyalty have historically been product-led. The company with the newest gadgets, with the best features, or the best price were often the market share winners of their industry. Customers who were happy with a company’s product were loyal for years, unwilling to try alternatives.
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Beyond Philosophy
AUGUST 13, 2022
Is your idea of an ideal evening a nice meal at home and a book or a Netflix queue? Or would you rather be at a cocktail party with people from all walks of life exchanging stories or jumping up and down to a throbbing beat in the middle of a crowded dance floor?
Callminer
AUGUST 15, 2022
VoC insight is crucial for organizations to increase growth rates and achieve business milestones. Read on to learn four methodologies for measuring omnichannel customer experiences
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?
CCNG
AUGUST 10, 2022
Recently, I had the opportunity to sit down with Mindy Lentz, Director of Customer Care at Hilton, to discuss the crazy world of travel today. In this episode, Mindy shared stories of the travel chaos.but more importantly, how it affects the Hilton agents.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Beyond Philosophy
AUGUST 11, 2022
I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if I was becoming a grumpy old man or if others had noticed this too. It turns out I am not alone in my assessment.
Callminer
AUGUST 10, 2022
In the modern healthcare industry, quality patient experiences are more important than ever. Continue reading to discover 101 statistics on patient experience, satisfaction, billing, and more
TechSee
AUGUST 16, 2022
TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry.
Russel Lolacher
AUGUST 15, 2022
In this episode of Relationships at Work, Russel chats with activist and Campaigns Manager Jessie MacNeil-Brown on encouraging activism in employees improves the world and workplace.
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.
Contact Center Pipeline
AUGUST 10, 2022
This past year’s holiday shopping season and ensuing post-holiday calls to customer service were among the most challenging that contact centers have ever endured.
Nicereply
AUGUST 10, 2022
To give the best customer experience, you need to ensure that your writing skills are spot on. As a business, you’re probably well aware that the days where customers call up to communicate with your business is are slowly disappearing.
Totango
AUGUST 11, 2022
Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses.
TechSee
AUGUST 11, 2022
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution.
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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.
Nuance
AUGUST 15, 2022
Diagnostic imaging is central to most healthcare journeys; it’s a field that’s a privilege to work in, but sometimes the workload can be overwhelming.
Contact Center Pipeline
AUGUST 16, 2022
I admit it. I cannot get redaction off my mind. My company’s speech analytics clients are practically consumed by the topic, so I guess it shouldn’t be a surprise that I’m always thinking about it. I’ve been in the speech analytics business for 16 years and my team of analysts hear about redaction requirements all […]. Data security Speech analytics ASR automated speech recognition compliance cybersecurity data breaches data privacy data security redaction speech analytics transcription
Joe Rawlinson
AUGUST 12, 2022
According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies.
ChurnZero
AUGUST 12, 2022
This is it. The moment you’ve been waiting for. Can we get a drumroll, please? We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.
MiaRec
AUGUST 12, 2022
Do you know what your customers are saying about you? Do they feel like you are providing the best possible customer experience you can? Or are your customers about to jump ship to a competitor or tell their friends and family about a bad experience they had with your company? Speech Analytics
Totango
AUGUST 16, 2022
Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.
Helpware
AUGUST 11, 2022
By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.
Comm100
AUGUST 17, 2022
Shep Hyken, CX expert and a New York Times best-selling author sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, to discuss the state of customer experience (CX) today.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.
ClientSuccess
AUGUST 10, 2022
How does your CSM team measure success? Whether you’re working with large enterprise customers or smaller startups, the metrics you use will be the same.
Ansafone
AUGUST 12, 2022
When managing a property, you can expect to receive calls at all hours of the day or night. Oftentimes, there’s no way to predict when an emergency repair request might occur along with other immediate concerns from tenants.
Kayako
AUGUST 12, 2022
The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. Meetings and classrooms shifted to Zoom almost overnight. The pandemic pushed late adopters into new ways of shopping and interacting.
Jon Arnold
AUGUST 10, 2022
I’ve been away a few days, but things I was working on earlier are getting posted now in bits and pieces. This time around, it’s a two-for-one, where Informa has run my latest article in two of their publications.
Nobelbiz Guide: Customer Service De-Escalation Techniques
TeleDirect
AUGUST 10, 2022
If your business finds staying connected with customers a challenge, you’re not alone. Connecting with customers can feel tricky, especially on top of running a company. However, it’s crucial to seeing success in your business. Connected customers are happy ones.
COPC
AUGUST 16, 2022
Three ways to ensure quality assurance (QA) results align with customer satisfaction (CSAT) and issue resolution: Redesign your quality form to focus on key drivers. Measure three quality metrics vs. one overall quality score. Evaluate interactions from the customer’s perspective.
CSM Magazine
AUGUST 16, 2022
If you’ve recently got a new job in Naples and are planning to move there, you’re probably feeling excited and perhaps a little daunted at the prospect. It can be tough to start a new career in a brand new place but don’t worry too much, your future is brimming with opportunity.
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