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Beyond Philosophy
AUGUST 13, 2022
Is your idea of an ideal evening a nice meal at home and a book or a Netflix queue? Or would you rather be at a cocktail party with people from all walks of life exchanging stories or jumping up and down to a throbbing beat in the middle of a crowded dance floor?
CCNG
AUGUST 10, 2022
Recently, I had the opportunity to sit down with Mindy Lentz, Director of Customer Care at Hilton, to discuss the crazy world of travel today. In this episode, Mindy shared stories of the travel chaos.but more importantly, how it affects the Hilton agents.
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Callminer
AUGUST 10, 2022
In the modern healthcare industry, quality patient experiences are more important than ever. Continue reading to discover 101 statistics on patient experience, satisfaction, billing, and more
TechSee
AUGUST 11, 2022
Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?
Steve DiGioia
AUGUST 8, 2022
That’s a pretty harsh statement, I know. But hear me out… Chris can’t seem to get along with Susan. Kevin always comes in late. Derrick, well, he’s just a poor performer. And, Donna, seems to make everything about race, harassment, or favoritism.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Joe Rawlinson
AUGUST 12, 2022
According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies.
Nicereply
AUGUST 10, 2022
To give the best customer experience, you need to ensure that your writing skills are spot on. As a business, you’re probably well aware that the days where customers call up to communicate with your business is are slowly disappearing.
Totango
AUGUST 11, 2022
Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses.
MiaRec
AUGUST 12, 2022
Do you know what your customers are saying about you? Do they feel like you are providing the best possible customer experience you can? Or are your customers about to jump ship to a competitor or tell their friends and family about a bad experience they had with your company? Speech Analytics
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.
Beyond Philosophy
AUGUST 11, 2022
I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if I was becoming a grumpy old man or if others had noticed this too. It turns out I am not alone in my assessment.
Comm100
AUGUST 8, 2022
Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology.
Transparent BPO Outsourcing
AUGUST 8, 2022
Deep Industry Background Delivers BPO-Specific Expertise Rockville, MD, August. 8, 2022 – Heather Sandusky is joining Transparent BPO, a global contact center and business process outsourcer, as vice president of training.
Totango
AUGUST 9, 2022
B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business.
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Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.
Quality Contact Solutions
AUGUST 9, 2022
Today I received a phone call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone chimed, indicating I had a new voicemail.
Helpware
AUGUST 11, 2022
By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.
Kayako
AUGUST 12, 2022
The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. Meetings and classrooms shifted to Zoom almost overnight. The pandemic pushed late adopters into new ways of shopping and interacting.
Cyara
AUGUST 9, 2022
When you stop to think about it, it seems the world we’re living in isn’t all that different from what science fiction writers imagined in the 1960s. We don’t have flying cars or time travel, but a lot of the pieces are there.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.
ConvergeOne
AUGUST 9, 2022
The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here. Step 3: Anticipate the Unexpected with WFM Scheduling & e-Learning. Adapt in Real Time and Self-Manage Schedules with WFM Scheduling.
Jon Arnold
AUGUST 10, 2022
I’ve been away a few days, but things I was working on earlier are getting posted now in bits and pieces. This time around, it’s a two-for-one, where Informa has run my latest article in two of their publications.
Provide Support
AUGUST 8, 2022
The post Benefits of in-house data storage appeared first on Provide Support Blog. Articles Best Practice Tips and Tricks cloud hosting corporate collaboration tool corporate messenger in-house hosting on-premise hosting self-hosted corporate messenger
Helpware
AUGUST 9, 2022
Customers are the lifeblood of every business. For a business to survive, it needs customers. However, few businesses understand that it is much better to focus on customer retention rather than customer acquisition.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.
TeleDirect
AUGUST 10, 2022
If your business finds staying connected with customers a challenge, you’re not alone. Connecting with customers can feel tricky, especially on top of running a company. However, it’s crucial to seeing success in your business. Connected customers are happy ones.
OctopusTech
AUGUST 10, 2022
Call center technologies are developing rapidly in this ever-growing digital era. Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers.
Tethr
AUGUST 10, 2022
Wondering how to automate customer service tasks? (Or Or even if you should) We’ve identified six areas where automation can improve your customer experience – without making it impersonal.
ChurnZero
AUGUST 12, 2022
This is it. The moment you’ve been waiting for. Can we get a drumroll, please? We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022.
Nobelbiz Guide: Customer Service De-Escalation Techniques
Fonolo
AUGUST 11, 2022
Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You might be reading this and thinking about the type of call-backs that happen in the film industry where casting directors search for the perfect actor to fill a role.
TeleDirect
AUGUST 10, 2022
Importance of Call Center Service to Your Business. The world has changed rapidly over the past few years. As a result, we’ve learned the true importance of a call center! Call centers of all types helped society run when the world changed due to Covid-19.
Voiptime
AUGUST 7, 2022
As you could guess, outbound sales are sales, performed using cold calling or cold emails sent by the agent. People still argue about cold outreach - is it still actual and does it work or is it just a waste of time? Honestly, there are enough people who support both thoughts. But our purpose is to find the truth and understand if outbound sales are an effective solution to improve sales rate or if it is even not worth starting an outbound sales campaign?
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