Trending Articles

What is your personality type, and how does this affect your success?

Beyond Philosophy

Is your idea of an ideal evening a nice meal at home and a book or a Netflix queue? Or would you rather be at a cocktail party with people from all walks of life exchanging stories or jumping up and down to a throbbing beat in the middle of a crowded dance floor?

The One With The Mad Max World of Travel Today

CCNG

Recently, I had the opportunity to sit down with Mindy Lentz, Director of Customer Care at Hilton, to discuss the crazy world of travel today. In this episode, Mindy shared stories of the travel chaos.but more importantly, how it affects the Hilton agents.

CCNG 195
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101 statistics on patient experience, satisfaction, billing and more

Callminer

In the modern healthcare industry, quality patient experiences are more important than ever. Continue reading to discover 101 statistics on patient experience, satisfaction, billing, and more

Taking Computer Vision Out of The Lab: Interview with TechSee’s Product & R&D Leads

TechSee

Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution.

Customer Satisfaction in the Digital Age

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

More than ever, we are seeing organizations implement digital channels in an attempt to better engage their customers and help employees sort through the mountains of customer inquiries. But how does this affect customer satisfaction?

Awesome You’re Not. You’re a Gigantic Failure as a Manager

Steve DiGioia

That’s a pretty harsh statement, I know. But hear me out… Chris can’t seem to get along with Susan. Kevin always comes in late. Derrick, well, he’s just a poor performer. And, Donna, seems to make everything about race, harassment, or favoritism.

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More Trending

4 Lead Generation Techniques to Boost Your Social Media Marketing Initiatives

Joe Rawlinson

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies.

7 Writing Skills You Need to Know To Attract More Customers

Nicereply

To give the best customer experience, you need to ensure that your writing skills are spot on. As a business, you’re probably well aware that the days where customers call up to communicate with your business is are slowly disappearing.

How to Build Client Relationships Digitally: 14 Pro Tips

Totango

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses.

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8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs

MiaRec

Do you know what your customers are saying about you? Do they feel like you are providing the best possible customer experience you can? Or are your customers about to jump ship to a competitor or tell their friends and family about a bad experience they had with your company? Speech Analytics

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The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

The World Is Going Crazy

Beyond Philosophy

I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if I was becoming a grumpy old man or if others had noticed this too. It turns out I am not alone in my assessment.

What is a Chatbot and How Do Customer Service Teams Use Them?

Comm100

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology.

Transparent BPO Appoints Heather Sandusky As Vice President of Training

Transparent BPO Outsourcing

Deep Industry Background Delivers BPO-Specific Expertise Rockville, MD, August. 8, 2022 – Heather Sandusky is joining Transparent BPO, a global contact center and business process outsourcer, as vice president of training.

B2B Customer Segmentation: Six Best Practices

Totango

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Call Center STIR/SHAKEN Authentication: Are Your Calls Signed with Full Attestation (A)?

Quality Contact Solutions

Today I received a phone call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone chimed, indicating I had a new voicemail.

Outsourcing Customer Service Is Cost Effective and Process Efficient

Helpware

By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.

4 Ways to Provide Personalized Customer Service

Kayako

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. Meetings and classrooms shifted to Zoom almost overnight. The pandemic pushed late adopters into new ways of shopping and interacting.

Don't Let These Commonly Confused Chatbot Terms Get the Bot-ter of You

Cyara

When you stop to think about it, it seems the world we’re living in isn’t all that different from what science fiction writers imagined in the 1960s. We don’t have flying cars or time travel, but a lot of the pieces are there.

CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth.

6 Steps to Empowering Agents with Workforce Engagement Management [Part 2]

ConvergeOne

The first entry in this blog series, which details the first two steps to effective Workforce Engagement Management, can be read here. Step 3: Anticipate the Unexpected with WFM Scheduling & e-Learning. Adapt in Real Time and Self-Manage Schedules with WFM Scheduling.

Is Hybrid Work Working? Depends Who You Talk To - My Latest Article

Jon Arnold

I’ve been away a few days, but things I was working on earlier are getting posted now in bits and pieces. This time around, it’s a two-for-one, where Informa has run my latest article in two of their publications.

Benefits of in-house data storage

Provide Support

The post Benefits of in-house data storage appeared first on Provide Support Blog. Articles Best Practice Tips and Tricks cloud hosting corporate collaboration tool corporate messenger in-house hosting on-premise hosting self-hosted corporate messenger

Customer Lifetime Value: Proven Ways to Increase CLV

Helpware

Customers are the lifeblood of every business. For a business to survive, it needs customers. However, few businesses understand that it is much better to focus on customer retention rather than customer acquisition.

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

How To Stay Connected With Customers

TeleDirect

If your business finds staying connected with customers a challenge, you’re not alone. Connecting with customers can feel tricky, especially on top of running a company. However, it’s crucial to seeing success in your business. Connected customers are happy ones.

15 Major Call Center Technology Trends For 2022

OctopusTech

Call center technologies are developing rapidly in this ever-growing digital era. Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers.

Can automation improve customer service? Here are 6 ways it can.

Tethr

Wondering how to automate customer service tasks? (Or Or even if you should) We’ve identified six areas where automation can improve your customer experience – without making it impersonal.

ChurnZero BIG RYG 2022 speaker and session agenda revealed

ChurnZero

This is it. The moment you’ve been waiting for. Can we get a drumroll, please? We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022.

Customer Service De-Escalation Techniques

Nobelbiz Guide: Customer Service De-Escalation Techniques

Virtual Call-Backs vs. Virtual Queuing: The Great Showdown

Fonolo

Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You might be reading this and thinking about the type of call-backs that happen in the film industry where casting directors search for the perfect actor to fill a role.

5 Reasons to Hire a Call Center Service

TeleDirect

Importance of Call Center Service to Your Business. The world has changed rapidly over the past few years. As a result, we’ve learned the true importance of a call center! Call centers of all types helped society run when the world changed due to Covid-19.

Outbound Sales - What is the Definition?

Voiptime

As you could guess, outbound sales are sales, performed using cold calling or cold emails sent by the agent. People still argue about cold outreach - is it still actual and does it work or is it just a waste of time? Honestly, there are enough people who support both thoughts. But our purpose is to find the truth and understand if outbound sales are an effective solution to improve sales rate or if it is even not worth starting an outbound sales campaign?