Trending Articles

Guest Post: 5 Lessons Your Customer Service Team Can Learn From Disney

ShepHyken

This week we feature an article by Kritagya Pandey , a content writer at CallCenterHosting. She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art.

How To Make Your Experience Easy And Gain Growth

Beyond Philosophy

How to Make Your Experience Easy and Gain Growth. I hear things like this when I go into an organization: “We want to delight customers at every moment of contact.” ” I nod my head and smile, but secretly I think it sounds exhausting.

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How to Avoid Roadblocks to Great Customer Service

ShepHyken

What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right people skills?

COVID-19 Impact: Recalibrating Human & AI Roles, Part 3

Contact Center Pipeline

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

The Future of Remote Customer Support Tools is in the Hands of IT

TechSee

As a sophisticated IT department, you’ve done everything right. When COVID-19 hit, you pivoted to support work from home, considering employees’ every need during the pandemic.

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6 Tips for Working Remotely While Living Abroad

UJET

After over 10 years in the software startup scene and a great start at UJET in its San Francisco headquarters for a year and a half, I had the opportunity to move to Europe.

Contact Center Pipeline Magazine: Inside Our August 2020 Issue

Contact Center Pipeline

It’s summertime here in Annapolis, Md. It wasn’t that long ago that we talked of vacations, pool time and kids going back to school as our summer days were drawing to a close.

A New User Interface to Simplify CX

GetFeedback

We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind. Product & News

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Simple Yet Smart Tips to Reduce Customer Support Response Time

Wowdesk Blog

Your customers are the focal point of your business – it is important to keep them satisfied with your products/services. However, according to a customer service study, 62% of companies do not pay heed to customer emails which eventually turns opposite for them. .

A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How the community addresses key challenges. Crucial enterprise community features to look for when assessing vendors. Strategic community programs that drive enterprise community success. Examples of enterprise organizations who have seen success with their communities. Not every online community is built or equipped with enterprise intentions. The following pages will provide you with the knowledge needed to make the best decisions for your enterprise organization.

5 Top Customer Service Articles For the Week of August 10, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty.

How Contact Centre Gamification Can Leverage Gamificaton

Call Design

Contact centres are always looking for new ways to ensure employee engagement and productivity, especially now that many agents work, at least some of the time, from home.

How to Improve Customer Perception: A Complete Guide

Fonolo

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. The current COVID crisis is already impacting customer perceptions of brands.

Customer Service vs. Customer Experience: What is the Difference

Lumoa

Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty. Feed generated with FetchRSS

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Balancing the Spectrum of Service Cost and Customer Experience at Rachio [Podcast]

Nicereply

Offering high-touch, personalized customer services has a higher cost than self-service or no-touch support. You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. Google Podcasts. When designing a customer experience, companies are faced with many decisions.

Reasons Why Law Firms Are Outsourcing Customer Service

Ansafone

One of the growing necessities of legal practices is outsourcing customer service. The reasons are plentiful and beneficial for any legal practice looking to scale and utilize their time wisely.

How to Weave CCM into a Customer Journey

Topdown

Companies and organizations build relationships with their customers through a series of events and communications. These strings of interactions are categorized as a customer journey and every customer’s journey is unique.

Expand Customer Base and Revenue with Customer Service Expertise for DTH

OctopusTech

Today, the way television networks and live-streaming options are enabling a wide range of content; the responsibility of cable and network providers is turning out to be more crucial. However, the credibility of any major brand or network operator begins with effective customer experience.

An Exploratory Research Study: Customer Experience and Customer Self Support

Speaker: Mike Ellis, Marketing Manager, Vanilla Forums

Join Vanilla Forums on Wednesday, August 19, at 12PM ET for a webinar presentation led by Mike Ellis, Marketing Manager at Vanilla, as he shares their research on customer experience and self service.

Empathy and the Customer Experience

The Northridge Group

Are your customer service agents offering empathy during the Global Health Crisis? Sympathy and empathy are behaviors that are often used interchangeably although they are quite different. While sympathy is feeling “for” a person, empathy is feeling “with” a person.

Bridging the Gap Between Human Resources and CX

GetFeedback

Top three ways CX and HR can collaborate for better results on customer and employee experience. Articles

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Dental Practice Needed Emergency Dispatch For On-Call Services & Coverage For Office During High Call Volumes

Ansafone

Problem A dental practice was having difficulty connecting patients after hours with the on-call dentists during dental emergencies. The office also needed assistance with incoming calls during their busier times.

Virtual Training Facilitation Requires a Unique Skill Set

Integrity Solutions

Virtual training is here to stay, and to get the full advantages of it, your facilitators need to go beyond knowing the material and having classroom experience to develop an entirely different skill set (and mindset). Virtual training is finally stepping out from the shadows and onto center stage.

[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.

5 Ways Customer Success Automation Can Maximize Your CS Team’s Time

Totango

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service.

4 Tips to Encourage your Remote Customer Service Employees

Provide Support

The post 4 Tips to Encourage your Remote Customer Service Employees appeared first on Provide Support Blog. Articles

6 Notable Reasons Suggesting Customer Service is Important

Wowdesk Blog

When you need to drive your business on a low budget, it is highly important to allocate funds to priority functions. . Of course, the product design team, marketing team, and the advertising team take the major share of your funds.

I am Generation Z and I Don’t Want to Talk to You

NICE inContact

Generation Z can barely remember a world pre smartphone and are thus more likely to quickly adapt to digital changes, especially when faced with a major disruptor like COVID-19, compared to their older counterparts.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Global CX Thought-Leaders

Andrew Mcfarland

Appreciate being included on Survey Sensum’s “top” list. Sharing it because there are many others on the list who I respect greatly, from whom I learn a lot, and who I personally recommend. Net: Good people to add to your. Customer Experience Customer Loyalty Joe Pine SurveySensum Thought-Leader

9 Customer Service Horror Stories That will Make Your Blood Turn to Ice

HelpCrunch

Delivering great customer service should be the focus of any business that wants to be in the limelight. Unfortunately, it’s not always the case. You can still meet those brands that don’t invest in their [ … ].

Revisiting the call center’s role in customer experience

Tethr

Customer experience (CX) is a core business driver. In order to radiate a positive experience across an entire business, work and resources must be put into the call center.