Why Your Search Bar Isn’t Enough: The Real Difference Between a KnowledgeBase and a Knowledge Management System
CCNG
JANUARY 29, 2025
Customer Self-Service: A KMS can go beyond the contact center to power customer self-service options like website FAQs, mobile apps, chatbots, and customer portals. Agents get the information they need for each channel, in a way thats easy for the customer to understand, all from one central source.
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