ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. If you are looking for best practices to monitor remote agents’ performance, this blog is for you.

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Best practices Call Center Contact Center Technology 218

CCNG

JULY 7, 2021

With the pandemic finally starting to ease off, it is a good time to re-evaluate the industry best practice metrics for Contact Centers. In speaking with many executives over the years, they have questioned how these metric best practices evolved.

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Best practices CCNG Metrics Contact Center 195

Callminer

FEBRUARY 5, 2020

Give the above tips and best practices a try to make better use of metrics and the many insights they provide for your call center. Agent Performance Call Center Best Practices Contact Center Efficiency Contact Center Operations Customer Service & Support Performance Management

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Best practices Metrics Call Center Surveys 228

Callminer

JANUARY 18, 2021

Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. ” – 15 Best Practices For Effective Call Center Management , Sling.

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Best practices Scripts Schedule adherence outsourcing 211

Advertiser: Vanilla Forums

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

Self service

Callminer

FEBRUARY 22, 2022

Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services

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Best practices Healthcare Call Center 182

The Northridge Group

NOVEMBER 4, 2021

Frontline excellence training instructs managers in the following best practices of great coaches : Providing dedicated coaching with role modeling for the supervisors. The post Best Practices of Great Coaches appeared first on The Northridge Group.

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Coaching Best practices Metrics contact center associations 104

Callminer

SEPTEMBER 23, 2020

Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. Leverage best practices from your top performing agents to get other team members up to their level.

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Best practices Call Center Outbound sales Telemarketing 182

Callminer

APRIL 23, 2020

What are some call center best practices for retaining top talent and improving the customer experience? Take a look in CallMiner’s latest blog post

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Best practices Call Center Customer Experience 182

Callminer

FEBRUARY 24, 2020

Abiding by the various best practices covered in this article can help in keeping your call center’s environment both welcoming and productive. The best practices in this article should serve you well in optimizing your call center’s operations.

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Best practices Call Center voip Morale 198

Advertiser: ZoomInfo

Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. Download the eBook to get the most out of your database cleanse and find an appropriate vendor for your B2B marketing objectives.

Marketing

VirtualPBX

FEBRUARY 17, 2022

Do you see why the journey to service level agreement best practices is needed? And how does one build service level agreement best practices? Defining Service Level Agreement Best Practices. Creating Service Level Agreement Best Practices.

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Best practices Service level Wait times Metrics 73

Callminer

FEBRUARY 4, 2020

Use these metrics to design a powerful development plan for your contact center agents, find areas of operations in which you are losing money, and more

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Best practices Metrics Call Center Contact Center 211

Callminer

FEBRUARY 12, 2020

To ensure that your own call center’s training program is effective, give the following tips and best practices a try. Keep Things Practical. Maintaining a practical focus and perspective in your training protocol can be done in several ways.

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Best practices Call Center Construction Feedback 182

LiveVox

APRIL 15, 2022

Because regulations and best practices for SMS marketing texts differ from one country to the next, adopting global SMS practices is necessary to ensure your business communications make it through to the intended audience.

Best practices 52

Best practices Marketing 52

Advertiser: ZoomInfo

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

Best practices

Fonolo

AUGUST 31, 2021

Also known as an automatic call distributor (ACD), this tool receives inbound calls and connects them to the department or representative that can best support them. 4 best practices for call routing.

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Best practices Abandon rate Average Handle Time Metrics 121

LiveVox

MAY 10, 2021

The post 8 Best Practices For Building Performance Dashboards appeared first on Livevox. Best PracticesQuality performance is one of the strongest drivers of customer satisfaction. You can easily improve performance by leveraging performance dashboards.

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Best practices 83

Peter Lavers

FEBRUARY 10, 2022

We call them ‘lenses’ of best practice, and here are six tests to assess your charter against: The wishful thinking test – are the commitments you make in your charter concrete promises or just aspirations (i.e.

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Best practices B2B Government CRM 130

Callminer

NOVEMBER 25, 2019

An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. Tweak your average handle time range for best results.

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Best practices Metrics Call Center Average Handle Time 182

Speaker: Dave Hoekstra, Calabrio

The benefits of a strong quality assurance program stretch far beyond the walls of the contact center, but in recent times of remote working, you may be struggling to assess agent performance and keep employees engaged. As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

Employee engagement

CCNG

AUGUST 18, 2020

Kathryn shares three best practices in supporting agents working either remotely or on-premise in the healthcare contact center operations of her client.

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CCNG Best practices Healthcare Contact Center 195

ChurnZero

JANUARY 10, 2022

Read our guide here for the 8 SaaS onboarding best practices to step up your onboarding experience. CS teams should get as much as they can from the Sales team in order to be best prepared for this customer relationship. Put These SaaS Onboarding Best Practices to the Test.

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Best practices SaaS Metrics Upselling 69

Callminer

JANUARY 17, 2021

Learn how international contact centres can approach agent management optimisation, procedural improvements and more

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Best practices Management 291

Callminer

FEBRUARY 23, 2020

Here are 9 best practices you can implement right now in order to keep your call center environment both welcoming and productive

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Best practices Call Center 198

Advertiser: ZoomInfo

This eBook takes a look at three headache-free strategies you can employ today to accelerate selling the right way. Read on to learn how to adopt specific workflows and approaches that append your existing processes to deliver value to your prospects and internal counterparts.

Best practices

Ansafone

NOVEMBER 14, 2018

High-performing call centers understand that being innovative and employing industry best practices are the best ways to create efficient, productive, happy workplaces. BPO providers who aim to deliver value-added services and develop long-term partnerships must integrate these four call center best practices into their organizational philosophy and processes: Empower the Customer Service Representative The Contact … Call Center Best Practices Read More ».

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Best practices Call Center Contact Center Customer Service 76

LiveVox

APRIL 29, 2022

Text message marketing best practices and SMS compliance go hand in hand. The post Text Message Marketing Best Practices & SMS Compliance appeared first on Livevox. Both are essential components of a successful SMS marketing program.

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Best practices Marketing 52

LiveVox

APRIL 12, 2022

Following text message marketing best practices will help you send the kind of messages your subscribers are not only more likely to respond to, but that they actually want to receive.

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Best practices Marketing 82

Callminer

APRIL 20, 2018

Change isn’t necessarily bad, but it certainly is confusing when you have to cut through the noise and determine which best practices and trends will launch your contact center ahead of the competition. This post will help you zero-in on those technologies and best practices proven to produce results. Continue reading to learn more about the best practices that will help your contact center deliver outstanding customer experience and beat the competition.

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Best practices Contact Center Customer Experience Journey mapping 171

Advertiser: ZoomInfo

In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. The primary takeaway? Forrester found only 1.2% of companies achieved a score indicating maturity in data management practices. However, organizations are fighting back - and winning.

Sales

Totango

OCTOBER 23, 2020

By utilizing certain customer onboarding best practices in your enterprise, you can ensure that your clients successfully learn to use your product, see its value for their business, and start on the right path toward high lifetime value. Best Practices Customer Onboarding

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Best practices Metrics Enterprise Feedback 68

HelpCrunch

SEPTEMBER 14, 2021

The post B2B Customer Service: Definition & Best Practices appeared first on HelpCrunch blog. Imagine, you are a soap seller with thousands of customers. If one of them switches to a competitor, you barely feel the difference.

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Best practices B2B SaaS Customer Service 90

Callminer

FEBRUARY 11, 2020

Here are 5 best practices to ensure that your program is effective in training your agents to positively influence consumer perceptions of your brand

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Best practices Call Center 182

Callminer

DECEMBER 8, 2021

Whether your sales reps are doing cold outreach or play a role in the decision-making phases of the sales funnel, insights from B2B sales conversations can help improve your bottom line. Learn how

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Best practices Enterprise B2B Sales 182

Advertiser: ZoomInfo

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

Best practices

Nicereply

MAY 4, 2022

So what are some of the best practices for stellar eCommerce customer service? One of the best ways to improve customer satisfaction is through real-time support — that means being there for your customers when they need help, at any time.

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Best practices Self service Sales Education 76

Callminer

JUNE 21, 2017

Like in any professional field, training provides a neutral environment where staff can learn and practice their skills. It is important to provide employees with the best tools to ensure they can perform their tasks to the best of their ability. Over the years, call centers have seen the development of numerous industry-specific training tools and coaching practices. Some employees learn a lot faster by witnessing the best practices first-hand.

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Best practices Call Center Morale Analytics 162

VirtualPBX

FEBRUARY 17, 2022

Do you see why the journey to service level agreement best practices is needed? And how does one build service level agreement best practices? Defining Service Level Agreement Best Practices. Creating Service Level Agreement Best Practices.

Best practices 52

Best practices Service level Wait times Metrics 52

LiveVox

APRIL 28, 2022

The post SMS Alerts: Best Practices for Businesses appeared first on Livevox. A text alert system for businesses can keep your customers within arm’s reach, allowing you to easily communicate with them about order updates, account information, urgent messages and more.

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Best practices Accountability Personalization 52

Speaker: Tom Lewis, CEO of SmartAction

Advances in conversational AI have led to the growing adoption of cloud-based virtual agents to automate conversations traditionally handled by live agents over voice, chat, and text. Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).

Virtual Agent