WEBINAR SERIES

Humanize Your Brand

To make a customer happy is to make them feel heard; The last thing they want is to feel like just a number in a customer help-line queue, or an email on the list of a mass-marketing campaign. When a customer feels they are merely seen as a "consumer base," their opinions and expectations will be lost in a sea of anonymity. And you can bet they won't be coming back for your services. To make our customers feel heard, we must personalize. We must customize. Above all, we must humanize. Humanizing your brand takes many changes—from consistent customer service, to journey mapping, to customer-centric leadership. Tune into Customer Experience Update's newest 6 episode series, "Humanize Your Brand," and hear from thought leaders in the CX on how to make your customer experience unparalleled in the best way: by making it human. In this series, you will learn:

  • Tips for scaling your customer success program without losing the personal touch
  • How to make your compan

Webinars

Open each webinar for more information!

The Employee Factor - Perfecting Your CX From Within

Dennis Snow, President, Snow & Associates

On Demand
Recorded July 15, 2020

Get it Now

Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Jeremy Boudinet, Marketing Manager, Nextiva

On Demand
Recorded July 29, 2020

Get it Now

The Customer Continuum - Making Customer Journeys That Think Like We Do

Jared Johnson, Director of Product Strategy, Kin + Carta

On Demand
Recorded August 13, 2020

Get it Now

Everyone Is Accountable and Responsible for a Great Customer Experience!

Bryan Horn, Founder, CS Solutions

On Demand
Recorded August 27, 2020

Get it Now

Live Interview with Jeannie Walters

Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

On Demand
Recorded September 9, 2020

Get it Now

Drive Employee and Customer Satisfaction with SLAs

John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

On Demand
Recorded September 23, 2020

Get it Now

How Empathy, Creativity and Compassion Drive Results

Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

On Demand
Recorded January 20, 2021

Get it Now

More webinars coming soon!

Brought to you by: