Accountability in the Contact Center
Contact Center Pipeline
MARCH 28, 2017
“We want to make people more accountable.” As a concept, accountability has enormous appeal. An increase in accountability, done properly, is welcomed by executives, management and engaged staff at […]. Performance Management call center contact center employee accountability metrics performance standards workforce managementWell, amen to that. It is discussed in relation to government, education, non-profits and every corner of the business sector.