Kapta Customer Success

MAY 30, 2023

Only 28% of account management channels consistently achieve their cross-selling and account growth targets, according to Gartner.

Accountability 52

Accountability Management 52

JivoChat

FEBRUARY 28, 2023

However, you are going to see that it’s very simple to deactivate your account or erase it permanently. How to Delete a Snapchat Account on A Computer or Android The process to delete a Snapchat account using a computer or Android device is the same. You just need to sign in to your Snapchat account again.

Accountability 75

Accountability Personalization 75

Kapta Customer Success

MAY 8, 2023

How many accounts can a key account manager (KAM) handle effectively? According to Gartner , KAMs are responsible for an average of seven to eight key accounts, devoting a substantial amount of time collaborating with clients and internal resources to drive value for these VIPs.

Accountability 52

Accountability Management 52

Customer Service Life

OCTOBER 13, 2020

Properly authenticating the account. Leaving complete account notes for the next person who interacts with the customer. Starting a blog about customer service became instant accountability for me. Quality as accountability. So as I was recently evaluating my team, I was reminded of the importance of being accountable.

Customer Service 185

Customer Service Accountability Contact Center Coaching 185

Kapta Customer Success

DECEMBER 12, 2022

We just announced the preliminary lineup of speakers for our premier conference for Account Management leaders and innovators. Are you going to KAMCon in 2023? Our KAMCon event takes place from April 12th to 13th in Boulder, CO and includes impactful learning experiences from today’s visionary thought leaders and executives.

Accountability 52

Accountability Management Coaching 52

Kapta Customer Success

OCTOBER 4, 2021

Splitting your organization's accounts into general accounts, key accounts, and strategic accounts sets the foundation for your teams' entire strategy.

Accountability 104

Accountability Management 104

JivoChat

SEPTEMBER 8, 2022

Do you want help on how to recover your Instagram account? Why Can’t You Access Your Instagram Account? The first step to learning how to recover an Instagram account, it’s identifying the reason why you can’t enter your account. How to Recover Instagram Account if You Forgot Your Password.

Accountability 75

Accountability 75

Abby Connect

MAY 1, 2023

Take your accounting firm from good to great with our five tips on improving an accounting firm. These tips span the pillars of your business from organization, optimization, and technology to branding and client satisfaction, we’ll help you set the foundation for your firm’s growth.

Accountability 52

Accountability Technology 52

ClientSuccess

MARCH 28, 2023

The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process. Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey.

Accountability 52

Accountability Management SaaS Enterprise 52

JivoChat

NOVEMBER 8, 2022

Do you know how to make a Twitter account private? When you make a Twitter account private, only those who follow that profile can see what the person posts. Having a private account, though, isn’t recommended for a brand profile, for instance, because you won’t be able to explore its marketing purposes.

Accountability 75

Accountability Personalization Marketing 75

JivoChat

JUNE 8, 2022

Having accounting skills is very important for entrepreneurs and managers from every industry sector. To help you with that, there are several online accounting courses from different levels. To help you with that, there are several online accounting courses from different levels. Accounting & Financial Statement Analysis.

Accountability 75

Accountability Finance Best practices Banking 75

Kapta Customer Success

SEPTEMBER 27, 2021

Creating an ironclad plan for key account management that guides individual account growth and gives you organization-wide insight isn't easy. As you try to implement team-wide processes, individuals may have routines or procedures that are more geared toward B2C account management rather than B2B account management.

B2B 105

B2B Accountability B2C Management 105

Kapta Customer Success

AUGUST 23, 2021

Key accounts are essential to your business. They are the 20% of your accounts generating up to 80% of your company’s revenue. So, it’s important to select them wisely and protect them from defecting to the competition who is always trying to win them over.

Accountability 90

Accountability Management 90

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

Accountability 87

Accountability Metrics APIs Engineering 87

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 82

APIs Accountability Scripts Enterprise 82

Kapta Customer Success

NOVEMBER 21, 2022

Developing a key account management program is a worthwhile effort, given the fact that key accounts can represent 30 to 50 percent of revenue and margin for many companies. So, retaining these top accounts is essential in an increasingly competitive marketplace.

Accountability 40

Accountability Management Coaching 40

Kapta Customer Success

NOVEMBER 8, 2021

Growing a strong account management team requires more than just good salespeople. It also requires solid account management software to support your team.

Accountability 96

Accountability Management Technology 96

Kapta Customer Success

JANUARY 3, 2023

Account managers can’t succeed by flying solo. Working as a team enables you to be more strategic and become a trusted advisor to your accounts. Customer retention and growth is a team sport that doesn’t work when done in isolation.

Accountability 40

Accountability Management Customer retention 40

Kapta Customer Success

JUNE 21, 2022

Strong sales and account management leaders can pave the way to innovative, customer-centric workflows and organizational changes.

Accountability 98

Accountability Customer centricity Management Metrics 98

Eptica

OCTOBER 15, 2021

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Here’s what to consider.

Accountability 125

Accountability Best practices Customer Service Engineering 125

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 93

Accountability Best practices Scripts Metrics 93

Kapta Customer Success

JANUARY 10, 2022

Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. Keep reading to learn all about the key account management process and how KAM software can help.

Accountability 98

Accountability Management Metrics Technology 98

Kapta Customer Success

JANUARY 30, 2023

Harvey Dunham from the Strategic Account Management Association was one of the most popular speaker at KAMCon 2022 the annual account management conference that we host in Boulder, Colorado.

Accountability 52

Accountability Management 52

Kapta Customer Success

DECEMBER 13, 2021

Even when you have a team of all-star key account managers, you need replicable business processes that everyone on the team can understand and follow. This consistency doesn't just help your account managers have a framework for doing their job well.

Accountability 98

Accountability Management 98

ClientSuccess

OCTOBER 25, 2022

In addition to managing the day-to-day health and support of customer accounts, CSMs are tasked with building a strategic vision for customers and reviewing future challenges, wins, and opportunities. . What is a customer account review? Customer account reviews can happen on a quarterly, bi-annual, or even annual basis.

Accountability 74

Accountability Upselling Metrics Sales 74

Kapta Customer Success

OCTOBER 25, 2021

In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients. The tools you choose to utilize will make or break your success.

Accountability 98

Accountability Management CRM Technology 98

Kapta Customer Success

SEPTEMBER 13, 2021

The terms key account management and customer success are often used interchangeably within organizations. However, while the two strategies share a few common goals, they are completely different in their implementation.

Accountability 97

Accountability Management 97

Kapta Customer Success

DECEMBER 5, 2022

Key account management can be overwhelming if you don’t have a process and plan to keep you on track. There are so many tasks and elements to juggle and navigate each day, it sometimes feels like a miracle when you’ve completed even one thing you set out to accomplish in a given day.

Accountability 40

Accountability Management Coaching 40

Kapta Customer Success

AUGUST 30, 2021

Key account management is as much a science as it is an art. Create a consistent approach to how you build background information on critical clients, develop a sales approach, and build a relationship based on proactive management and support.

Accountability 88

Accountability Sales Management 88

Kapta Customer Success

NOVEMBER 14, 2022

Top Key Account Managers (KAMs) continually build their skills and knowledge. Research shows that without consistent coaching, feedback, and reinforcement, KAMs will quickly forget what they learn.

Coaching 52

Coaching Accountability Management Feedback 52