Beyond Philosophy

JUNE 20, 2015

The first, a B2C example, involves a major player in the cable television industry. As a core performance metric, customer bonding is very much alive and well in both B2B and B2C products and services. Critically, in both B2B and B2C performance measurement, there is little evidence of flatlining. appeared first on.

B2C 257

B2C Metrics B2B Surveys 257

BlueOcean

MARCH 24, 2022

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Curious how we’re delivering for B2C brands? Modified Recruitment Strategy.

B2C 62

B2C Customer Care Contact Center outsourcing 62

Fonolo

JANUARY 8, 2020

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? This is primarily measuring P2P messaging behaviour, which has no real connection to B2C behaviour. SMS remains the most ubiquitous channel, but least flexible.

B2C 101

B2C Contact Center Call Center Customer Service 101

Tethr

NOVEMBER 22, 2022

In "The four "D's" of better B2C sales performance", we'll look at the what, why, and how of our recent research, plus what it means for your team.

B2C 62

B2C Sales 62

PeopleMetrics

JUNE 4, 2019

Are they businesses ( B2B ) or consumers ( B2C )? B2B companies usually have a smaller number of customers (typically called “clients”) who often pay a significant amount for products or services, while B2C companies usually have many customers with a lower comparative price point. In B2C, business is mainly transactional.

B2C 122

B2C B2B Airlines Feedback 122

Tethr

MARCH 22, 2021

This material originally appeared as part of our Learning Series podcast on B2C sales. Welcome to the Tethr Learning Series, The four “D’s” of better B2C sales performance. In this study, we built a predictive sales model, where we looked at B2C sales performance, specifically in inbound sales conversations.

B2C 118

B2C Sales Inbound sales Upselling 118

Tethr

MARCH 29, 2021

In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively. . Our research found that high performers in B2C selling are very choosy about how they spend their time. And when it comes to B2C selling, that’s most service calls.

B2C 114

B2C Sales Inbound sales B2B 114

TechSee

JULY 31, 2018

In today’s customer-centric marketplace, B2C field service (FS) organizations face growing expectations for quicker resolutions, shorter arrival times and a better overall customer experience. B2B vs. B2C – Differing expectations. Field services can rise to the B2C Challenge. Service type: proactive vs reactive.

B2C 104

B2C Technology Chatbots B2B 104

OctopusTech

MAY 10, 2019

How CX act differently for B2B vs B2C? To learn the CX impact in these two, firstly let to know what are the marketing strategies of B2B and B2C : B2B Marketing: Business-to-Business marketing is where one company target another for its sales. B2C Marketing: In this, the businesses sell directly to the customers.

B2C 90

B2C Customer Experience B2B Customer centricity 90

Voiptime

FEBRUARY 23, 2023

In this issue regarding common sales objections whether B2C and B2B sales calls, you’ll discover: 1. The essence of the B2C objection definition and ways to handle them; 2. How to handle objections in B2C and B2B and how much calling is too much? The nature of the B2B objection definition most telemarketers today overlook; 3.

Telemarketing 40

Telemarketing B2C B2B Sales 40

GetFeedback

JANUARY 6, 2020

In this article, I’ll take a deeper dive into personas and customer feedback as it relates to B2B and B2C journey maps. What is the difference between B2B and B2C? Let’s start with some basics about what it means to be a business-to-business (B2B) and business-to-consumer (B2C) company. . B2C companies sell to consumers.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Fonolo

JANUARY 8, 2020

There’s an interesting and high-stakes battle taking place right now in the world of customer service: What will be the dominant text-based channel for B2C communications? This is primarily measuring P2P messaging behaviour, which has no real connection to B2C behaviour. SMS remains the most ubiquitous channel, but least flexible.

B2C 67

B2C Contact Center Call Center Customer Service 67

Contact Center Pipeline

SEPTEMBER 27, 2022

As with business-to-consumer (B2C) contact centers, business-to-business (B2B) contact centers also had to suddenly have their agents work-from-home (WFH) when the COVID-19 pandemic struck.

B2B 259

B2B Contact Center B2C Cloud contact 259

GetFeedback

JANUARY 6, 2020

B2B and B2C customer journey mapping differerences explained. Learn what to do to optimize the experience for your particular industry.

Journey mapping 78

Journey mapping B2C B2B 78

Contact Center Pipeline

AUGUST 11, 2022

The focus of conversations about customer experiences (CXs) has generally been on the consumer, namely business-to-consumer (B2C) or B2C CX. But the B2C experiences are, to a considerable extent, driven by the business-to-business (B2B) customer experiences (B2B CX).

B2C 147

B2C B2B Customer Experience 147

Tethr

MARCH 1, 2021

Today, we’ll take you through our research on successful B2C sales behaviors, and the four lessons we learned about how to improve sales. In conclusion… If you’re looking for the magic formula for how to improve sales in an inbound B2C sales environment, it doesn’t get better than this. Tech talk: About the project.

B2C 104

B2C Sales Inbound sales Customer Experience 104

GetFeedback

JULY 1, 2020

Simplified CX YouTube series episode on customer journey mapping for B2B and B2C companies.

Journey mapping 78

Journey mapping B2C B2B 78

Tethr

MARCH 29, 2021

In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively. Our research found that high performers in B2C selling are very choosy about how they spend their time. And when it comes to B2C selling, that’s most service calls.

B2C 62

B2C Sales Inbound sales B2B 62

Tethr

MARCH 29, 2021

In today’s episode, we will be talking about the first behavior we discovered in our study on strategies for B2C selling: disqualify aggressively. Our research found that high performers in B2C selling are very choosy about how they spend their time. And when it comes to B2C selling, that’s most service calls.

B2C 62

B2C Sales Inbound sales B2B 62

ShepHyken

JANUARY 4, 2023

Regardless of the type of business you’re in (B2B, B2C, B2B2C), everyone is a consumer. Certain B2C rockstar brands are teaching our customers what good service is like, and they now have higher expectations.   .

Customer Service 380

Customer Service Customer Experience B2C Self service 380

GetFeedback

JANUARY 6, 2020

Les cartographies des parcours client B2B et B2C ne sont pas identiques. Découvrez comment optimiser l’expérience client dans votre secteur d’activité.

B2C 60

B2C B2B 60

Influitive

FEBRUARY 26, 2020

The post 5 Tips for B2B Loyalty Programs Inspired by B2C appeared first on Influitive. In B2B, purchase decisions involve more than one stakeholder and your core user is not always the person paying the bill. […].

B2C 66

B2C B2B Personalization 66

Tethr

MAY 24, 2023

In today’s episode, we're gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision.

B2C 118

B2C Sales 118

OctopusTech

MAY 29, 2018

Now B2B (Business to Business) and B2C (Business to Consumers) are some such techniques used in the corporate language that refers to the two business marketing models that are as different from one another as they can get (apart from sales which are the end results in both these and almost every other marketing model). That’s telemarketing.

Telemarketing 59

Telemarketing B2C B2B Upselling 59

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 98

B2C Sales Inbound sales Upselling 98

Tethr

APRIL 21, 2021

Thanks for joining us to discuss the third behavior identified in our study on inbound B2C sales: Dig into objections. The post Episode 4: Dig into objections | The four “D’s” of better B2C sales performance appeared first on Tethr. This material originally appeared as part of our Learning Series podcast.

B2C 100

B2C Sales Inbound sales B2B 100

Tethr

MAY 24, 2023

Today, we’ll take you through our research on successful B2C sales behaviors, and the four lessons we learned about how to improve sales.

Sales 113

Sales B2C 113

Aspect

SEPTEMBER 26, 2017

While voice will always have its place in B2C engagement , customers frequently prefer to interact with businesses the same way they do in everyday life, through messaging apps, SMS and social media. The post Chatbots – Reigniting the Spark in B2C Engagement appeared first on Aspect Blogs. Technology alone cannot assure that.

Chatbots 87

Chatbots B2C Healthcare Customer Service 87

Tethr

APRIL 9, 2021

Thanks for joining us for this breakdown on the second behavior identified in our study on inbound B2C sales: Prescribe, don’t diagnose. The post Episode 3: Prescribe, don’t diagnose | The four “D’s” of better B2C sales performance appeared first on Tethr. Listen to the original here.

B2C 101

B2C Sales Inbound sales Personalization 101

Contact Center Pipeline

JULY 13, 2022

Serving business-to-business (B2B) customers is similar and yet different from serving business-to-consumer (B2C) customers. Both types rightfully demand excellent customer experiences (CXs) on the channels of their choice.

B2B 147

B2B B2C Customer Experience 147

NICE inContact

APRIL 24, 2019

In addition to its core B2B business distributing 60 million products to retail outlets worldwide, Basic Research continues to build a thriving B2C business: Consumers order direct by phone or online. The post Basic Research Builds B2C Business with Custom CRM Integration appeared first on NICE inContact Blog.

B2C 55

B2C CRM Contact Center APIs 55

ShepHyken

NOVEMBER 9, 2020

3 B2B Marketers Delivering Customer Experiences That Rival B2C by Rhoan Morgan. CMSWIre) While B2B companies may be behind their B2C peers, many are starting to catch up by taking ideas from the B2C playbook and applying them to the B2B experience. Usually, it is the opposite, we learn from B2C, but not today!

Customer Service 295

Customer Service Journey mapping B2C Customer Experience 295

Russel Lolacher

OCTOBER 22, 2019

Are you taking the steps needed after a B2C breakup to keep the relationship alive? B2C Breakup Case Study. How to Bring B2C Back. The post Managing a B2C Breakup and 3 Ways to Win Them Back appeared first on Russel Lolacher. A relationship is a relationship is a relationship.

B2C 61

B2C Management Personalization Finance 61

ShepHyken

SEPTEMBER 13, 2021

Why B2B Customer Experience is Just as Vital for Growth as B2C by Gal Oron. They claim they aren’t the same as B2C, so many of the ideas about customer service and CX don’t apply. My Comment: I hear it over and over again from B2B leadership.

Customer Service 406

Customer Service Customer retention B2C Customer Experience 406

ShepHyken

AUGUST 1, 2022

They want B2C-like experiences. My Comment: The digital experience is not just for B2C companies. Jeannie Walters, customer experience expert, shares the how and why behind the changing B2B customer expectations that are starting to look more and more like the expectations of the B2C customer. Can you deliver?

Customer Service 207

Customer Service Brand ambassadors B2C Customer Experience 207

Tethr

APRIL 27, 2021

In today’s episode, we’re gonna be talking about the fourth behavior we discovered in our study on strategies for B2C sales: De-risk the purchase decision. We’ve studied B2B sales and B2C sales at length, and in those worlds, you’re used to thinking about the sales being a primary function of differentiation and about the pitch.

B2C 62

B2C Sales Inbound sales Upselling 62