Customer Experience and Contact Center consulting firm, The Taylor Reach Group , Inc., a globally acknowledged and leading Contact Center and Customer Engagement consulting agency, announced today that they have secured a Contact Center Agent Training Re-Design agreement with one of Canada’s largest, licensed Medical Marijuana Producers. is designing an Agent On-Boarding Training Curriculum. TORONTO (PRWEB)March 13, 2018. The Taylor Reach Group, Inc., MORE
DMG Consulting Releases 2018 Knowledge Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. MORE
CX and Contact Center consulting firm, The Taylor Reach Group Inc., Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc., Established in 2003, Taylor Reach is a globally recognized Call Center, Contact Center and Customer Experience consulting firm. The consultancy has assisted thousands of organizations in achieving their Customer Experience and Contact Center objectives. MORE
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. MORE
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach’s consultants, each with 20+ years of Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews at each of the home builder’s Call Centers. Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm specializing in sourcing strategies, customer experience, customer service/support, and Contact Center Assessments. MORE
DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. The cloud has become the dominant sales model for contact center infrastructure solutions, ACDs, dialers, IVRs and more,” said Donna Fluss, President of DMG Consulting LLC. MORE
AHT ASA Call Center Consulting Call Center DIY Call center Humor Call Center Management Call Center Tools Call centre consulting Contact Centre Ops Customer Experience Customer Satisfaction FCR Forecasting- WFM Opinion Outsourced Quality Monitoring Quality retention Strategy Technology Colin Taylor Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management Taylor Reach GroupBy Colin Taylor. MORE
DMG Consulting Releases 2018 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. AI and robotics represent both the future direction and a challenge for the WFO market,” said Donna Fluss, President of DMG Consulting LLC. About DMG Consulting LLC. MORE
DMG Consulting Releases 2018 – 2019 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. “It’s been a great year for the WFM market and there is a lot more to come”, said Donna Fluss, President of DMG Consulting. About DMG Consulting LLC. MORE
By Rich Hand , RCDA Consultant. In contact centers, we strive to provide our clients and their employees and customers with an excellent experience. Our recent NPS score by a client [link] affirms our methods work. MORE
This is where consultants and consulting firms , such as Taylor Reach Group (TRG), are able to assist. Consultants can validate data being entered into Snapshotz, either on a sample or comprehensive basis. When TRG performs Contact Center assessments, coupled with Snapshotz analysis, our consultants actually go on site to validify the data-points that Snapshotz addresses. This is the benefit of using consultants. MORE
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. After more than 20 years of little innovation, the WFM vendors are waking up, and there are significant changes in this sector,” said Donna Fluss, president of DMG Consulting. MORE
DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. said Donna Fluss, President of DMG Consulting LLC. About DMG Consulting LLC. 11/1/2017. WFO market is contracting; future is in the cloud. MORE
Major Financial Institution Upgrading CX and Contact Center Technology with Consultancy Advice via The Taylor Reach Group, Inc. Vendor agnostic, Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. The consulting firm has helped companies across various verticals, to source telephony platforms, IVR platforms and services, workforce management, email management, chat management, SMS and CRM solutions. “As MORE
Objectives as a Contact Center Consultant. As a CX and Contact Center consultant, we need to be able to do a few things: 1) To continually have an on-going revenue stream. Snapshotz helps Call Center Consultants achieve all 3 of the above-mentioned objectives. The Snapshotz tool allows consultants to assess the organization and Contact Center in just 1-2 days. How Does Snapshotz Online Benefit the Contact Center Consultant? Snapshotz Pricing For Consultants. MORE
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. The market desperately needs new self-service technology that is more accurate, personalized and responsive to customers’ needs,” said Donna Fluss, President of DMG Consulting. MORE
Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. MORE
CX and Contact Center Consultancy, The Taylor Reach Group, Inc. To complete this Strategic Assessment Taylor Reach’s vendor agnostic consultants, each with 20+ years of operational and managerial Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews for the cannabis producer. Call Center Assessment Call Center Audit Call Center Consulting Call Center Technology Call centre consulting Contact center consulting Press Release MORE
DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. 8/22/2017. MORE
Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you. MORE
DMG Consulting Releases 2017 – 2018 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. It’s going to be an interesting 3 – 5 years for the WFO sector as it undergoes a major shake-out,” says Donna Fluss, President of DMG Consulting LLC. About DMG Consulting LLC. MORE
advanced analytics Big Data management consulting Program Management Project ManagementIf your organization is like most, you might be overwhelmed by the volume of information available at your fingertips. MORE
Who wrote it: DMG Consulting, sponsored by Serenova. Call Center Customer Experience Customer Service chatbot-support cloud-based-contact-center contact-center-reports customer-care dmg-consulting omni-channel MORE
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the market research firm’s network of Contact Centers. “We Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm specializing in sourcing strategies, customer experience, customer service/support, and Contact Center assessments. MORE
The Taylor Reach Group’s (TRG) CEO and Chief Chaos Officer, Mr. Colin Taylor, announced today the addition of Peg Ayers to the Contact Center, Call Center and Customer Experience consulting firm. By: Sarah Hill – Stapley. MORE
3 Consulting Strategies to Improve Call Center Performance. Outsource Consultants provides call center consulting services and we have some insights into how we approach helping our clients. Need consulting services to improve call center performance? MORE
DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. MORE
Taylor Reach’s expert consultants will conduct on-site analysis coupled with implementation of a Call Center audit tool which will benchmark the center across 8 categories, 29 sub-categories, 700+ data points and against 2500+ other Contact Centers in order to establish a best-in-class comparison. “We established in 2003, is a globally recognized Call Center, Contact Center and Customer Experience consulting firm. MORE
DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. 8/22/2017. MORE
According to Watermark Consulting, customer experience leaders enjoyed a stock increase 77.7%. Follow Watermark Consulting for updates. Over a seven year period, the S&P 500 Index gained 51.5%. MORE
The Taylor Reach Group, Inc, (TRG), a globally recognized Contact Center and Customer Experience (CX) consulting organization, today announced that they are working with one of the country’s, largest retailers, to establish a new service model within the retailer’s Contact Center. The consultancy will conduct workflow mapping including customer documentation and CX expectations, customer on-boarding, hiring and recruiting, basic training, volume and staff forecasting and scheduling. MORE
Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . Customer Experience and Contact Center consultancy, The Taylor Reach Group Inc., (TRG) Established in 2003, TRG, is vendor agnostic has provided consulting advice to thousands of Contact Center of all sizes, across all verticals. Call Center Consulting Call centre consulting Outsourcing Press Release Sourcing The Taylor Reach Group MORE
For more information please contact us or book a free 1-hour consultation. Call Center Assessment Call Center Audit Call Center Consulting Call Center Management Call Center Performance Call centre consulting Site Selection Strategy #callcenterDIY #cctr #custserv Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management Taylor Reach GroupBy: Colin Taylor. Consolidating Contact Centers. MORE
DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. The opportunities and benefits are substantial for speech analytics vendors and the companies that use these solutions,” said Donna Fluss, President of DMG Consulting LLC. MORE
General Business Leadership Management ConsultingThe best companies are made up of employees who are both successful and committed. Motivated and engaged employees can be found in a company that promotes productivity, creativity, and innovation through its culture and leadership. MORE
How can we do this without investing in expensive technology, costly consultants and with no additional resource bandwidth? Call Center Consulting Call Center Management Call Center Performance Call Center Tools Call centre consulting Case Study Customer Experience Customer Reach Root Cause Analysis Strategy Colin Taylor Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service ConsultingBy: Colin Taylor. MORE
Utilize thought leadership in your consulting business with these 6 strategies MORE
A number of years ago, I was performing a WFM assessment for a company in Arizona. In the middle of a meeting with the WFM analysts, I asked how their relationship was with the frontline leaders and reps on the call center floor. Silence. MORE
AHT Call Center Consulting Contact Centre Ops Customer Satisfaction Education Forecasting- WFM People management Planning Strategy Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management WFMBy: Turaj Seyrafiaan. Have you ever wondered what is behind any of the Contact Center operational indicators? Why do we measure what we measure and what do they mean? MORE
AHT Call Center Consulting Call Center Performance Contact Center Contact center consulting Forecasting Forecasting- WFMBy: Turaj Seyrafiaan. A few years back, I meet with a potential client. During these meetings, I routinely asked about the current operation of the Contact Center, what changes they had initiated (along with the results) and what pain points they were currently facing. MORE
Consulting Related Topics Contact Center Pipeline
JANUARY 3, 2018
A number of years ago, I was performing a WFM assessment for a company in Arizona. In the middle of a meeting with the WFM analysts, I asked how their relationship was with the frontline leaders and reps on the call center floor. Silence.
Taylor Reach Group
MARCH 7, 2018
Major Financial Institution Upgrading CX and Contact Center Technology with Consultancy Advice via The Taylor Reach Group, Inc. Vendor agnostic, Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. The consulting firm has helped companies across various verticals, to source telephony platforms, IVR platforms and services, workforce management, email management, chat management, SMS and CRM solutions. “As
ShepHyken
AUGUST 29, 2017
Utilize thought leadership in your consulting business with these 6 strategies
Taylor Reach Group
MAY 1, 2018
Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . Customer Experience and Contact Center consultancy, The Taylor Reach Group Inc., (TRG) Established in 2003, TRG, is vendor agnostic has provided consulting advice to thousands of Contact Center of all sizes, across all verticals. Call Center Consulting Call centre consulting Outsourcing Press Release Sourcing The Taylor Reach Group
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Taylor Reach Group
NOVEMBER 29, 2017
Objectives as a Contact Center Consultant. As a CX and Contact Center consultant, we need to be able to do a few things: 1) To continually have an on-going revenue stream. Snapshotz helps Call Center Consultants achieve all 3 of the above-mentioned objectives. The Snapshotz tool allows consultants to assess the organization and Contact Center in just 1-2 days. How Does Snapshotz Online Benefit the Contact Center Consultant? Snapshotz Pricing For Consultants.
Taylor Reach Group
MAY 3, 2018
Taylor Reach’s expert consultants will conduct on-site analysis coupled with implementation of a Call Center audit tool which will benchmark the center across 8 categories, 29 sub-categories, 700+ data points and against 2500+ other Contact Centers in order to establish a best-in-class comparison. “We established in 2003, is a globally recognized Call Center, Contact Center and Customer Experience consulting firm.
Taylor Reach Group
MARCH 13, 2018
Customer Experience and Contact Center consulting firm, The Taylor Reach Group , Inc., a globally acknowledged and leading Contact Center and Customer Engagement consulting agency, announced today that they have secured a Contact Center Agent Training Re-Design agreement with one of Canada’s largest, licensed Medical Marijuana Producers. is designing an Agent On-Boarding Training Curriculum. TORONTO (PRWEB)March 13, 2018. The Taylor Reach Group, Inc.,
Taylor Reach Group
JUNE 7, 2018
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach’s consultants, each with 20+ years of Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews at each of the home builder’s Call Centers. Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm specializing in sourcing strategies, customer experience, customer service/support, and Contact Center Assessments.
Outsource Consultants
MARCH 14, 2018
3 Consulting Strategies to Improve Call Center Performance. Outsource Consultants provides call center consulting services and we have some insights into how we approach helping our clients. Need consulting services to improve call center performance?
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DMG
MAY 25, 2018
DMG Consulting Releases 2018 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. AI and robotics represent both the future direction and a challenge for the WFO market,” said Donna Fluss, President of DMG Consulting LLC. About DMG Consulting LLC.
Taylor Reach Group
APRIL 4, 2018
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the market research firm’s network of Contact Centers. “We Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm specializing in sourcing strategies, customer experience, customer service/support, and Contact Center assessments.
EPIC Connections
MARCH 27, 2018
Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences.
DMG
MARCH 16, 2018
DMG Consulting Releases 2018 – 2019 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. “It’s been a great year for the WFM market and there is a lot more to come”, said Donna Fluss, President of DMG Consulting. About DMG Consulting LLC.
Taylor Reach Group
AUGUST 10, 2017
The Taylor Reach Group’s (TRG) CEO and Chief Chaos Officer, Mr. Colin Taylor, announced today the addition of Peg Ayers to the Contact Center, Call Center and Customer Experience consulting firm. By: Sarah Hill – Stapley.
DMG
JANUARY 17, 2018
DMG Consulting Releases 2017 – 2018 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. It’s going to be an interesting 3 – 5 years for the WFO sector as it undergoes a major shake-out,” says Donna Fluss, President of DMG Consulting LLC. About DMG Consulting LLC.
DMG
NOVEMBER 1, 2017
DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. said Donna Fluss, President of DMG Consulting LLC. About DMG Consulting LLC. 11/1/2017. WFO market is contracting; future is in the cloud.
DMG
NOVEMBER 29, 2017
DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. The cloud has become the dominant sales model for contact center infrastructure solutions, ACDs, dialers, IVRs and more,” said Donna Fluss, President of DMG Consulting LLC.
DMG
OCTOBER 18, 2017
DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. The opportunities and benefits are substantial for speech analytics vendors and the companies that use these solutions,” said Donna Fluss, President of DMG Consulting LLC.
Robert Davis
FEBRUARY 20, 2017
By Rich Hand , RCDA Consultant. In contact centers, we strive to provide our clients and their employees and customers with an excellent experience. Our recent NPS score by a client [link] affirms our methods work.
CX Journey
NOVEMBER 2, 2016
Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you.
DMG
AUGUST 21, 2017
DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. 8/22/2017.
DMG
AUGUST 21, 2017
DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. 8/22/2017.
DMG
JULY 19, 2017
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. The market desperately needs new self-service technology that is more accurate, personalized and responsive to customers’ needs,” said Donna Fluss, President of DMG Consulting.
DMG
JUNE 7, 2017
DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics.
DMG
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. After more than 20 years of little innovation, the WFM vendors are waking up, and there are significant changes in this sector,” said Donna Fluss, president of DMG Consulting.
DMG
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC. DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics.
The Northridge Group
JUNE 20, 2018
General Business Leadership Management ConsultingThe best companies are made up of employees who are both successful and committed. Motivated and engaged employees can be found in a company that promotes productivity, creativity, and innovation through its culture and leadership.
Taylor Reach Group
MAY 18, 2018
AHT ASA Call Center Consulting Call Center DIY Call center Humor Call Center Management Call Center Tools Call centre consulting Contact Centre Ops Customer Experience Customer Satisfaction FCR Forecasting- WFM Opinion Outsourced Quality Monitoring Quality retention Strategy Technology Colin Taylor Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management Taylor Reach GroupBy Colin Taylor.
The Northridge Group
MAY 9, 2018
advanced analytics Big Data management consulting Program Management Project ManagementIf your organization is like most, you might be overwhelmed by the volume of information available at your fingertips.
Taylor Reach Group
JUNE 5, 2018
CX and Contact Center Consultancy, The Taylor Reach Group, Inc. To complete this Strategic Assessment Taylor Reach’s vendor agnostic consultants, each with 20+ years of operational and managerial Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews for the cannabis producer. Call Center Assessment Call Center Audit Call Center Consulting Call Center Technology Call centre consulting Contact center consulting Press Release
Taylor Reach Group
MAY 11, 2018
For more information please contact us or book a free 1-hour consultation. Call Center Assessment Call Center Audit Call Center Consulting Call Center Management Call Center Performance Call centre consulting Site Selection Strategy #callcenterDIY #cctr #custserv Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management Taylor Reach GroupBy: Colin Taylor. Consolidating Contact Centers.
Brad Cleveland
JULY 16, 2015
According to Watermark Consulting, customer experience leaders enjoyed a stock increase 77.7%. Follow Watermark Consulting for updates. Over a seven year period, the S&P 500 Index gained 51.5%.
Taylor Reach Group
APRIL 9, 2018
How can we do this without investing in expensive technology, costly consultants and with no additional resource bandwidth? Call Center Consulting Call Center Management Call Center Performance Call Center Tools Call centre consulting Case Study Customer Experience Customer Reach Root Cause Analysis Strategy Colin Taylor Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service ConsultingBy: Colin Taylor.
Taylor Reach Group
MARCH 20, 2018
AHT Call Center Consulting Contact Centre Ops Customer Satisfaction Education Forecasting- WFM People management Planning Strategy Contact Center Consulting Contact Center Management Contact Center Strategy Customer Service Consulting Operational Management WFMBy: Turaj Seyrafiaan. Have you ever wondered what is behind any of the Contact Center operational indicators? Why do we measure what we measure and what do they mean?
Fonolo
JANUARY 31, 2018
Who wrote it: DMG Consulting, sponsored by Serenova. Call Center Customer Experience Customer Service chatbot-support cloud-based-contact-center contact-center-reports customer-care dmg-consulting omni-channel
Taylor Reach Group
MARCH 29, 2018
CX and Contact Center consulting firm, The Taylor Reach Group Inc., Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc., Established in 2003, Taylor Reach is a globally recognized Call Center, Contact Center and Customer Experience consulting firm. The consultancy has assisted thousands of organizations in achieving their Customer Experience and Contact Center objectives.
Taylor Reach Group
NOVEMBER 22, 2017
This is where consultants and consulting firms , such as Taylor Reach Group (TRG), are able to assist. Consultants can validate data being entered into Snapshotz, either on a sample or comprehensive basis. When TRG performs Contact Center assessments, coupled with Snapshotz analysis, our consultants actually go on site to validify the data-points that Snapshotz addresses. This is the benefit of using consultants.
Taylor Reach Group
SEPTEMBER 12, 2017
AHT Call Center Consulting Call Center Performance Contact Center Contact center consulting Forecasting Forecasting- WFMBy: Turaj Seyrafiaan. A few years back, I meet with a potential client. During these meetings, I routinely asked about the current operation of the Contact Center, what changes they had initiated (along with the results) and what pain points they were currently facing.
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