Essentials of Cloud Contact Centers
JUNE 27, 2019
In a previous blog , we outlined advantages of moving a customer experience platform to the cloud. Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Roles- and web-based dashboards allow contact centers to streamline the user experience.