Fonolo

JULY 24, 2019

Not only did customers rebel, but so to did the Canadian Radio-Television and Telecommunications (CRTC) authority, a governing body that keeps an eagle eye out for these kinds of scenarios. The telecommunications company was expecting that people would adapt to, and use, the online and mobile technologies available. Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which is owned by Rogers Communications Inc.

Telecommunications 56

Telecommunications Wireless Government Self service 56

Bright Pattern

MAY 30, 2019

Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. TelecommunicationsThese lower metrics lead to customers switching to competing brands and reduced revenue.

Telecommunications 48

Telecommunications Metrics Contact Center Customer Experience 48

Spearline

MARCH 12, 2020

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure. This has led to a high increase in demand for both video and audio calls and has caused a resultant strain on telecommunications networks across afflicted regions and countries.

Telecommunications 40

Telecommunications Engineering Technology 40

Spearline

MARCH 20, 2020

CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. This has led to a high increase in demand for both video and audio calls, and has caused a strain on telecommunications networks across afflicted regions and countries.

Telecommunications 63

Telecommunications Technology 63

Spearline

MARCH 12, 2020

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure. This has led to a high increase in demand for both video and audio calls and has caused a resultant strain on telecommunications networks across afflicted regions and countries.

Telecommunications 40

Telecommunications Engineering 40

Nuance

JUNE 8, 2020

In the telecommunications segment, subscription fraud is where most financial losses are seen. The post Fraud losses are down for the telecommunications sector, but attacks are not appeared first on What’s next. Each account successfully opened by a fraudster has an average loss of ~$1500, and virtually 1% of all account activations are fraud incidents for telcos. Subscription fraud occurs when a fraudster uses a stolen or synthetic identity to obtain mobile devices and [.]

Telecommunications 43

Telecommunications Accountability Enterprise 43

Spearline

APRIL 3, 2020

Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas.

Telecommunications 52

Telecommunications Feedback Management 52

Spearline

MAY 15, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. With the peak of the pandemic behind us, countries are now beginning to cautiously reopen their economies. From today, these communications will become a biweekly update. Uruguay and Israel have suffered from variability with connection rates. India’s audio quality is performing at a lower level than previously. ISRAEL continues to experience variability with connection rates.

Telecommunications 40

Telecommunications 40

Nuance

OCTOBER 17, 2019

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.

Telecommunications 40

Telecommunications Sales Management Enterprise 40

airespring

MARCH 7, 2016

When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction.

Telecommunications 76

Telecommunications industry standards Advertising Enterprise 76

Spearline

APRIL 17, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure across the globe.

Telecommunications 52

Telecommunications 52

Spearline

JUNE 26, 2020

The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. With confirmed Covid-19 cases now exceeding 9.3 million across the globe, we at Spearline continue to monitor its toll on global telecoms infrastructure. As the global economy slowly begins to make its way out of the pandemic, we have decided that our next update will be in three weeks' time.

Telecommunications 40

Telecommunications Business Process Outsourcing outsourcing Contact Center 40

Spearline

MARCH 19, 2020

Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. This has led to a high increase in demand for both video and audio calls, and has caused a strain on telecommunications networks across afflicted regions and countries.

Telecommunications 40

Telecommunications Technology Management 40

Merchants

JULY 24, 2019

Telecommunications providers enable our connected world and their customers have high expectations. The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants. In an always-on digital age, survival is not just about delivering omnipresent connectivity, it’s about protecting revenue streams and driving loyalty at every customer touch point.

Telecommunications 40

Telecommunications Business Process Outsourcing outsourcing Customer Experience 40

Spearline

MAY 7, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. The number of cases globally has now exceeded 3.5 million. Networks are experiencing strain due to a large increase in demand. This problem is further heightened as network providers are affected by restrictions which limit their access to key sites for maintenance work. This has led to variable network performance in many areas.

Telecommunications 40

Telecommunications 40

Spearline

MAY 1, 2020

With confirmed Covid-19 cases now exceeding 3 million across the globe, we continue to observe its continued toll on global telecoms infrastructure. Japan and Russia have been experiencing significant connection issues, while their audio quality has remained strong. Ecuador and Israel are each suffering from both connection and audio quality problems. JAPAN has experienced very poor connectivity in the past week with high failure rates. These peaked on April 22nd at almost 7%.

Telecommunications 40

Telecommunications 40

Anexa BPO

MARCH 30, 2020

To our community, The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.

Telecommunications 40

Telecommunications Government Contact Center Accountability 40

Stratifyd

JUNE 13, 2019

O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. Estimated reading time: 4 minutes. I’ve had the same iPhone 6 since 2015. It’s been through countless drops, two broken screen protectors, and a battery change.

Telecommunications 40

Telecommunications industry standards Engineering Feedback 40

SharpenCX

JULY 13, 2017

The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software. Contact center technology from beginning to end.Less than 65 years ago, call centers didn’t exist. Can you imagine having to go to a store or write a letter if you had an issue with a product?From From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. Read More.

Telecommunications 52

Telecommunications Contact Center Technology Contact center software 52

Customer Interactions

APRIL 15, 2015

National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! According to 911dispatch.com: “Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators.

Telecommunications 32

Telecommunications 32

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn.

Customer retention 127

Customer retention Telecommunications Wireless Finance 127

Customer Interactions

AUGUST 23, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.

Telecommunications 32

Telecommunications 32

Customer Interactions

AUGUST 26, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.

Telecommunications 28

Telecommunications 28

TechSee

APRIL 7, 2020

AR in Enterprise Tech Dispatch Rate Virtual Technician truck rolls Field Services Visual Assistance consumer electronics telecommunications field service medical technologyAs the impact of the COVID-19 pandemic intensifies in a growing list of countries, leading enterprises are seeking out solutions that enable them to protect key personnel and customers while maintaining service delivery.

Enterprise 91

Enterprise Telecommunications Engineering Government 91

The Northridge Group

APRIL 26, 2018

Telecom and Technology Management corporate telecom billing telecom billing telecom expense management telecommunicationsTelecom invoices are very confusing for many consumers. Everyone appreciates the convenience and features that smartphones offer, but understanding charges incurred for voice, data and messaging is another matter. Family plans offer cost savings, but they can also make phone bills more cumbersome and confusing.

Telecommunications 78

Telecommunications Technology Management 78

Customer Interactions

SEPTEMBER 18, 2013

What does it take to be a successful 9-1-1 telecommunicator? Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy. Now she adds NICE’s 2013 PSAPs’ Finest Telecommunicator of the Year Award to her growing list of accolades.

Telecommunications 28

Telecommunications Personalization 28

NobelBiz

FEBRUARY 28, 2019

Blog Telecommunications Call Blocking call center call labeling and blocking caller ID local caller IDChristian Montes | Executive Director of Sales at NobelBiz | Contact Center Technology Company Published on February 25, 2019 Most companies don’t know their calls are being mislabeled or blocked and to what extent.

Telecommunications 67

Telecommunications Contact Center Sales Technology 67

Taylor Reach Group

OCTOBER 18, 2018

Call Center Technology Contact Center Technology Press Release Technology Telecommunications #cctr #custserv #Cx #telecom #telephony call center communications construction contact center contractors Customer Experience customer service infrastructure suppliers Taylor Reach Taylor Reach Group TRG

Construction 91

Construction Telecommunications Consulting Consulting 91

NobelBiz

MARCH 5, 2019

Blog Call Blocking Call Labeling Telecommunications call center call delivery call labeling and blocking caller ID local caller local caller IDChristian Montes | Executive Director of Sales at NobelBiz | Contact Center Technology Company Published on February 27, 2019 Certification and Registration alone is not enough, but it is one important foundational piece.

Telecommunications 60

Telecommunications Contact Center Sales Technology 60

NobelBiz

FEBRUARY 15, 2019

Press Release Telecommunications call center call delivery caller ID Conference customer focused PACEWant a FREE PASS to 2019 PACE Atlanta? NobelBiz® is providing those that submit a meeting request form to discuss our Contact Center Solutions at the 2019 PACE Atlanta event a FREE pass. Just click the link below and complete to complete the form and one of our Registered & Trusted Caller ID Management Advisors will reach out to you.

contact center solutions 59

contact center solutions Telecommunications Contact Center Management 59

NobelBiz

FEBRUARY 27, 2019

Press Release Telecommunications Contact Centers FCC International Calls Regulations Spoofed TextsWASHINGTON, February 14, 2019—The Federal Communications Commission today proposed rules banning illegal spoofed text messages and international calls. The proposed rules would enable the agency to address consumer concerns about unwanted text messages and scam calls from overseas.

Telecommunications 48

Telecommunications Contact Center 48

NobelBiz

APRIL 24, 2019

Blog Hosted Contact Center Press Release TelecommunicationsNobelBiz takes over the controls of Nex Interactive, a leading manufacturer of Hosted Contact Center Cloud Based Systems. Just weeks ago, NobelBiz announced their preparation for an important contact center industry acquisition.

Telecommunications 40

Telecommunications Contact Center 40

NobelBiz

MARCH 31, 2019

Blog Call Blocking Call Labeling Telecommunications call center call delivery call labeling and blocking caller ID contact center insight contact center trends Contact CentersKarl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on March 31, 2019 Navigating the Contact Center Ecosystem and evaluating the products/services they offer can leave you confused and uncertain about whether or not they are the best fit to support your business.

Contact Center 40

Contact Center Technology Telecommunications Call Center 40

NobelBiz

MARCH 4, 2019

Blog Call Blocking Call Labeling Telecommunications call center call labeling and blocking caller ID local caller IDChristian Montes | Executive Director of Sales at NobelBiz | Contact Center Technology Company Published on February 26, 2019 Is your business a Certified Entity in the call labeling and blocking ecosystem? A Certified Entity is a Brand/Business that is certified as a known entity in the Call Labeling and Blocking ecosystem. Why should you care? [

Contact Center 40

Contact Center Sales Technology Telecommunications 40

Bright Pattern

JULY 28, 2017

TelecommunicationsVoice call charges constitute a significant share of call center expenses. Usually voice call costs are viewed from a service performance perspective—how agents could finish calls earlier, or how they could prevent additional calls—or from a carrier pricing negotiations point of view.

Call Center 44

Call Center Management Telecommunications 44

NobelBiz

FEBRUARY 14, 2019

Telecommunications call center call delivery call labeling and blocking caller ID landlines local caller local caller ID Mobile mobile phonesIf you are a business making calls to your customers mobile phone’s, various labels are being attached to your caller id by different carriers in the ecosystem using different techniques It does not matter how you dial low volume, high volume, manual dial, TCPA, or predictive all the calls are treated the same.

Telecommunications 40

Telecommunications Call Center 40

NobelBiz

FEBRUARY 14, 2019

Telecommunications call center call labeling and blocking local caller local caller IDIf you are a business making calls to your customers mobile phone’s, various labels are being attached to your caller id by different carriers in the ecosystem using different techniques It does not matter how you dial low volume, high volume, manual dial, TCPA, or predictive all the calls are treated the same. NobelBiz has [ ] The post Fact: Americans received 30 billion robocalls last year!

Telecommunications 40

Telecommunications Call Center 40

NobelBiz

FEBRUARY 13, 2019

Telecommunications call delivery call labeling and blocking caller ID local caller local caller ID mobile phonesIf you are a business making calls to your customers mobile phone’s, various labels are being attached to your caller id by different carriers in the ecosystem using different techniques It does not matter how you dial low volume, high volume, manual dial, TCPA, or predictive all the calls are treated the same.

Telecommunications 40

Telecommunications 40

NobelBiz

FEBRUARY 12, 2019

Telecommunications call delivery call labeling and blocking caller ID local caller IDIf you are a business making calls to your customers mobile phone’s, various labels are being attached to your caller id by different carriers in the ecosystem using different techniques It does not matter how you dial low volume, high volume, manual dial, TCPA, or predictive all the calls are treated the same.

Telecommunications 40

Telecommunications 40

NobelBiz

JANUARY 25, 2019

Business to Consumer Telecommunications call center call delivery call labeling and blocking caller ID certification customer engagement local caller ID NobelBiz number registration NumeraclePRESS RELEASE UPDATED: JAN 25, 2019 02:00 PST ARLINGTON, Va., January 25, 2019 (Newswire.com) - Numeracle™, Inc.,

Contact Center 40

Contact Center Technology Telecommunications Call Center 40