Telecommunications Related Topics 
Uniphore
JANUARY 27, 2022
To view it please enter your password below: Password: The post Protected: Telecommunications CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected. Blogs
TechSee
JUNE 9, 2022
TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. corporations and telecommunications carriers, the company has extensive experience and a proven.
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Bright Pattern
MAY 30, 2019
Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. TelecommunicationsThese lower metrics lead to customers switching to competing brands and reduced revenue.
Hodusoft
AUGUST 15, 2022
IP PBX System: Robust and Reliable Business Telecommunication Solution. Office telecommunication system plays a crucial role in driving efficiency and productivity in the workplace. IP PBX system has come to the front row as the solution for office telecommunication.
Hodusoft
AUGUST 15, 2022
IP PBX System: Robust and Reliable Business Telecommunication Solution. Office telecommunication system plays a crucial role in driving efficiency and productivity in the workplace. IP PBX system has come to the front row as the solution for office telecommunication.
Spearline
MARCH 12, 2020
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.
Spearline
MARCH 20, 2020
CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
Fonolo
JULY 24, 2019
Not only did customers rebel, but so to did the Canadian Radio-Television and Telecommunications (CRTC) authority, a governing body that keeps an eagle eye out for these kinds of scenarios. The telecommunications company was expecting that people would adapt to, and use, the online and mobile technologies available. Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which is owned by Rogers Communications Inc.
Spearline
MARCH 12, 2020
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.
Ameyo
NOVEMBER 9, 2020
With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.
Ameyo
NOVEMBER 9, 2020
With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.
Spearline
MAY 15, 2020
Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. With the peak of the pandemic behind us, countries are now beginning to cautiously reopen their economies. From today, these communications will become a biweekly update.
Nuance
JUNE 8, 2020
In the telecommunications segment, subscription fraud is where most financial losses are seen. The post Fraud losses are down for the telecommunications sector, but attacks are not appeared first on What’s next.
Nuance
OCTOBER 17, 2019
Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.
Nuance
OCTOBER 17, 2019
Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.
Spearline
MARCH 19, 2020
Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
airespring
MARCH 7, 2016
When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. When it comes to telecommunications, bigger isn’t always better. The post When It Comes To Telecommunications, Bigger Isn’t Always Better appeared first on AireSpring.
Spearline
APRIL 3, 2020
Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas.
Spearline
JUNE 26, 2020
The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. With confirmed Covid-19 cases now exceeding 9.3 million across the globe, we at Spearline continue to monitor its toll on global telecoms infrastructure.
Spearline
MAY 7, 2020
Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. The number of cases globally has now exceeded 3.5 million. Networks are experiencing strain due to a large increase in demand.
Spearline
MAY 1, 2020
With confirmed Covid-19 cases now exceeding 3 million across the globe, we continue to observe its continued toll on global telecoms infrastructure. Japan and Russia have been experiencing significant connection issues, while their audio quality has remained strong.
Spearline
APRIL 17, 2020
Spearline continues to observe the impact of Covid-19 on telecoms infrastructure across the globe.
Merchants
JULY 24, 2019
Telecommunications providers enable our connected world and their customers have high expectations. The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants. In an always-on digital age, survival is not just about delivering omnipresent connectivity, it’s about protecting revenue streams and driving loyalty at every customer touch point.
Contact Center Pipeline
SEPTEMBER 8, 2022
call center Contact Center Compliance Bill 64 Canada Anti-Spam Law Canadian Marketing Association Canadian Radio-television and Telecommunications Commission CASL compliance CRTC DNCL Do Not Call List Personal Information Protection and Electronic Documents Act PIPEDA
Anexa BPO
MARCH 30, 2020
To our community, The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.
SharpenCX
JULY 13, 2017
The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software. Contact center technology from beginning to end.Less than 65 years ago, call centers didn’t exist. Can you imagine having to go to a store or write a letter if you had an issue with a product?From From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. Read More.
Stratifyd
JUNE 13, 2019
O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. Estimated reading time: 4 minutes. I’ve had the same iPhone 6 since 2015. It’s been through countless drops, two broken screen protectors, and a battery change.
Customer Interactions
APRIL 15, 2015
National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! According to 911dispatch.com: “Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators.
Customer Interactions
AUGUST 23, 2012
How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.
Customer Interactions
AUGUST 26, 2012
How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.
NobelBiz
APRIL 5, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsManaging a contact center doesn't come without its challenges and risks.
NobelBiz
JUNE 7, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsSharing your business goals with all your employees is critical for call centers.
NobelBiz
APRIL 11, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trends‘’Are your clients willing to refer your products, service or business?’’ This is one of the most important goals for contact centers.
NobelBiz
DECEMBER 20, 2021
Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsCall abandonment is a metric that may be used to assess a contact center's performance.
NobelBiz
APRIL 1, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsFirst call resolution and contact center rates are crucial for contact center performance.
Customer Interactions
SEPTEMBER 18, 2013
What does it take to be a successful 9-1-1 telecommunicator? Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy. Now she adds NICE’s 2013 PSAPs’ Finest Telecommunicator of the Year Award to her growing list of accolades.
NobelBiz
OCTOBER 5, 2021
Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsCustomers demand personalized attention from your agents and supervisors, who are well-trained and informed about your products or service.
NobelBiz
SEPTEMBER 28, 2021
Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends
NobelBiz
SEPTEMBER 21, 2021
Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsBuilding relationships between businesses and customers is always crucial.
NobelBiz
AUGUST 24, 2021
Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsIn the past, brand and customer interactions were much simpler: you only had to give your phone number and sometimes your email address.
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