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Telecommunications Related Topics 
Uniphore
JANUARY 27, 2022
To view it please enter your password below: Password: The post Protected: Telecommunications CX: 5 Predictions for 2022 appeared first on Uniphore. This content is password protected. Blogs
Fonolo
JULY 24, 2019
Not only did customers rebel, but so to did the Canadian Radio-Television and Telecommunications (CRTC) authority, a governing body that keeps an eagle eye out for these kinds of scenarios. The telecommunications company was expecting that people would adapt to, and use, the online and mobile technologies available. Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which is owned by Rogers Communications Inc.
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Bright Pattern
MAY 30, 2019
Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. TelecommunicationsThese lower metrics lead to customers switching to competing brands and reduced revenue.
Spearline
NOVEMBER 20, 2020
With confirmed Covid-19 cases now exceeding 56 million across the globe, Europe and North America seeing a second wave of cases, some areas are now returning to restricted movements. Here at Spearline, we continue to monitor the pandemic's impact on global telecoms infrastructure.
Spearline
MARCH 12, 2020
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.
Spearline
MARCH 12, 2020
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.
Ameyo
NOVEMBER 9, 2020
With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.
Spearline
MARCH 20, 2020
CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
Spearline
MAY 15, 2020
Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. With the peak of the pandemic behind us, countries are now beginning to cautiously reopen their economies. From today, these communications will become a biweekly update.
Nuance
JUNE 8, 2020
In the telecommunications segment, subscription fraud is where most financial losses are seen. The post Fraud losses are down for the telecommunications sector, but attacks are not appeared first on What’s next.
Nuance
OCTOBER 17, 2019
Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.
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Nuance
OCTOBER 17, 2019
Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.
Spearline
MARCH 19, 2020
Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
Spearline
JUNE 26, 2020
The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. With confirmed Covid-19 cases now exceeding 9.3 million across the globe, we at Spearline continue to monitor its toll on global telecoms infrastructure.
Spearline
APRIL 3, 2020
Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas.
airespring
MARCH 7, 2016
When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. When it comes to telecommunications, bigger isn’t always better. The post When It Comes To Telecommunications, Bigger Isn’t Always Better appeared first on AireSpring.
Spearline
MAY 7, 2020
Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. The number of cases globally has now exceeded 3.5 million. Networks are experiencing strain due to a large increase in demand.
Spearline
MAY 1, 2020
With confirmed Covid-19 cases now exceeding 3 million across the globe, we continue to observe its continued toll on global telecoms infrastructure. Japan and Russia have been experiencing significant connection issues, while their audio quality has remained strong.
Spearline
APRIL 17, 2020
Spearline continues to observe the impact of Covid-19 on telecoms infrastructure across the globe.
Merchants
JULY 24, 2019
Telecommunications providers enable our connected world and their customers have high expectations. The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants. In an always-on digital age, survival is not just about delivering omnipresent connectivity, it’s about protecting revenue streams and driving loyalty at every customer touch point.
Anexa BPO
MARCH 30, 2020
To our community, The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.
SharpenCX
JULY 13, 2017
The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software. Contact center technology from beginning to end.Less than 65 years ago, call centers didn’t exist. Can you imagine having to go to a store or write a letter if you had an issue with a product?From From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. Read More.
Stratifyd
JUNE 13, 2019
O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. Estimated reading time: 4 minutes. I’ve had the same iPhone 6 since 2015. It’s been through countless drops, two broken screen protectors, and a battery change.
NobelBiz
MAY 2, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsIf you're running a call center, you know that good call routing is the difference between keeping your customers happy and having them hang up on you.
NobelBiz
APRIL 5, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsManaging a contact center doesn't come without its challenges and risks.
NobelBiz
MAY 24, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsCompanies have to adjust to the new reality of remote work while still meeting market demands.
NobelBiz
APRIL 11, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trends‘’Are your clients willing to refer your products, service or business?’’ This is one of the most important goals for contact centers.
Customer Interactions
APRIL 15, 2015
National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! According to 911dispatch.com: “Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators.
NobelBiz
MAY 24, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trends
Customer Interactions
AUGUST 23, 2012
How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.
NobelBiz
MAY 19, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trends
NobelBiz
APRIL 1, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsFirst call resolution and contact center rates are crucial for contact center performance.
Customer Interactions
AUGUST 26, 2012
How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.
NobelBiz
MAY 17, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsCustomer service is essential to a company's and brand's success.
NobelBiz
MAY 3, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trends
NobelBiz
DECEMBER 20, 2021
Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsCall abandonment is a metric that may be used to assess a contact center's performance.
NobelBiz
MAY 10, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsThe efficiency of a contact center is determined by one critical factor: the experience of its agents.
NobelBiz
APRIL 19, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsModern customers want immediate and dependable solutions, which means your call center's efficiency must be at its peak at all times.
NobelBiz
APRIL 11, 2022
Blog Call Labeling Contact center Solutions Knowledge Telecommunications contact center contact center software contact center trendsMobility, flexibility, automation.
NobelBiz
OCTOBER 5, 2021
Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsCustomers demand personalized attention from your agents and supervisors, who are well-trained and informed about your products or service.
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