The Heist: Telecommunications Companies Taking the Power Back

Fonolo

Not only did customers rebel, but so to did the Canadian Radio-Television and Telecommunications (CRTC) authority, a governing body that keeps an eagle eye out for these kinds of scenarios. The telecommunications company was expecting that people would adapt to, and use, the online and mobile technologies available. Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which is owned by Rogers Communications Inc.

How Telecommunications Contact Centers Are Revolutionizing the Customer Experience

Bright Pattern

Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. TelecommunicationsThese lower metrics lead to customers switching to competing brands and reduced revenue.

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CEO update: Global telecommunications infrastructure

Spearline

With confirmed Covid-19 cases now exceeding 56 million across the globe, Europe and North America seeing a second wave of cases, some areas are now returning to restricted movements. Here at Spearline, we continue to monitor the pandemic's impact on global telecoms infrastructure.

how COVID-19 is impacting telecommunications

Spearline

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.

CEO update: How COVID-19 is impacting telecommunications in affected countries

Spearline

CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

A Milestone in OSP Guidelines – The Department of Telecommunications relaxes Compliance norms for BPOs & IT services

Ameyo

With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

CEO update: How COVID-19 is impacting telecommunications

Spearline

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.

CEO update: COVID-19's impact on telecommunications

Spearline

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. With the peak of the pandemic behind us, countries are now beginning to cautiously reopen their economies. From today, these communications will become a biweekly update.

Fraud losses are down for the telecommunications sector, but attacks are not

Nuance

In the telecommunications segment, subscription fraud is where most financial losses are seen. The post Fraud losses are down for the telecommunications sector, but attacks are not appeared first on What’s next.

TRMA Telecommunications Risk Management Association – A team huddle for telcos

Nuance

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.

TRMA Telecommunications Risk Management Association – A team huddle for telcos

Nuance

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.

Update: How COVID-19 is impacting telecommunications in affected countries

Spearline

Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

CEO update: COVID-19's impact on telecommunications globally

Spearline

The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. With confirmed Covid-19 cases now exceeding 9.3 million across the globe, we at Spearline continue to monitor its toll on global telecoms infrastructure.

CEO update: COVID-19's continued impact on global telecommunications

Spearline

Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas.

When It Comes To Telecommunications, Bigger Isn’t Always Better

airespring

When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. When it comes to telecommunications, bigger isn’t always better. The post When It Comes To Telecommunications, Bigger Isn’t Always Better appeared first on AireSpring.

CEO update: the impact of COVID-19 on telecommunications

Spearline

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. The number of cases globally has now exceeded 3.5 million. Networks are experiencing strain due to a large increase in demand.

CEO update: the impact of COVID-19 on global telecommunications

Spearline

With confirmed Covid-19 cases now exceeding 3 million across the globe, we continue to observe its continued toll on global telecoms infrastructure. Japan and Russia have been experiencing significant connection issues, while their audio quality has remained strong.

CEO update: COVID-19's impact on global telecommunications

Spearline

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure across the globe.

Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry

Merchants

Telecommunications providers enable our connected world and their customers have high expectations. The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants. In an always-on digital age, survival is not just about delivering omnipresent connectivity, it’s about protecting revenue streams and driving loyalty at every customer touch point.

Communication from Anexa Telecommunications regarding actions taken to minimize impact from Covid-19 pandemic

Anexa BPO

To our community, The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.

Call Center Shrinkage : Strategies and Tools for Decision-makers

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsAssume your contact centers employs 500 agents to answer incoming requests from your clients.

Contact Center Leadership: 3 Mistakes you should Avoid

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsCustomers demand personalized attention from your agents and supervisors, who are well-trained and informed about your products or service.

Apple vs. Android: The Battle for Brand Loyalty in Telecommunications

Stratifyd

O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. Estimated reading time: 4 minutes. I’ve had the same iPhone 6 since 2015. It’s been through countless drops, two broken screen protectors, and a battery change.

The History of Telecommunications and Contact Centers

SharpenCX

The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software. Contact center technology from beginning to end.Less than 65 years ago, call centers didn’t exist. Can you imagine having to go to a store or write a letter if you had an issue with a product?From From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. Read More.

The Power of Local Caller ID Solutions for Contact Centers

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends

Personalized Customer Experience: How Can Your Contact Center be Effective?

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsBuilding relationships between businesses and customers is always crucial.

Remote Work: The Art of Keeping your Agents Engaged and Performing

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends

Communication Channels: What Is The Right Choice For Your Contact Center?

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsIn the past, brand and customer interactions were much simpler: you only had to give your phone number and sometimes your email address.

Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends

How are you celebrating National Public Safety Telecommunicator Week?

Customer Interactions

National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! According to 911dispatch.com: “Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators.

How to Use Call Tagging to Enhance Your Contact Center?

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsImagine having to manage hundreds of document on a daily basis without a way to categorize them.

Decision tree for telecom companies to improve customer experience

Knowmax

Decision Trees decision trees for telecom telecommunications decision treesDecision tree for telecom companies to improve customer experience.

Denera White: An Outstanding PSAP Telecommunicator

Customer Interactions

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.

Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsThe client journey may look easy and uncomplicated at first glance.

What You Should Consider Before Choosing A Contact Center Telecom Provider

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsThe first thing we look at when we speak of VoIP telephony is the price of a call per minute.

voip 79

How is Self-Service, for a Telecom Customer, Changing?

Knowmax

Self service benefits for self service in telco self service in telecommunication self service knowledge baseHow is Self-Service, for a Telecom Customer, Changing?

Visual Transformation in Telecom: Endless opportunities

TechSee

Visual Engagement visual remote support Remote Support Technology Telecoms Augmented Reality Remote Assistance Visual Assistance telecommunications

Denera White: An Outstanding PSAP Telecommunicator

Customer Interactions

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.

WebRTC technology: Real-time Communication Capabilities for Contact centers

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsTelephony is a communication technology that is constantly reinventing itself in businesses.

What Is A Softphone And How Does It Work?

NobelBiz

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends