Fonolo

JULY 24, 2019

Not only did customers rebel, but so to did the Canadian Radio-Television and Telecommunications (CRTC) authority, a governing body that keeps an eagle eye out for these kinds of scenarios. The telecommunications company was expecting that people would adapt to, and use, the online and mobile technologies available. Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which is owned by Rogers Communications Inc.

Telecommunications 55

Telecommunications Wireless Government Self service 55

Bright Pattern

MAY 30, 2019

Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. TelecommunicationsThese lower metrics lead to customers switching to competing brands and reduced revenue.

Telecommunications 48

Telecommunications Metrics Contact Center Customer Experience 48

Spearline

NOVEMBER 20, 2020

With confirmed Covid-19 cases now exceeding 56 million across the globe, Europe and North America seeing a second wave of cases, some areas are now returning to restricted movements. Here at Spearline, we continue to monitor the pandemic's impact on global telecoms infrastructure.

Telecommunications 52

Telecommunications Government Management 52

Spearline

MARCH 12, 2020

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.

Telecommunications 52

Telecommunications Engineering Technology 52

Spearline

MARCH 20, 2020

CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

Telecommunications 75

Telecommunications Technology 75

Ameyo

NOVEMBER 9, 2020

With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

Telecommunications 52

Telecommunications Customer Service Contact Center 52

Spearline

MARCH 12, 2020

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.

Telecommunications 52

Telecommunications Engineering 52

Spearline

MAY 15, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. With the peak of the pandemic behind us, countries are now beginning to cautiously reopen their economies. From today, these communications will become a biweekly update.

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Telecommunications 52

Nuance

JUNE 8, 2020

In the telecommunications segment, subscription fraud is where most financial losses are seen. The post Fraud losses are down for the telecommunications sector, but attacks are not appeared first on What’s next.

Telecommunications 52

Telecommunications Accountability Enterprise 52

Nuance

OCTOBER 17, 2019

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.

Telecommunications 40

Telecommunications Sales Management Customer Experience 40

Nuance

OCTOBER 17, 2019

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. Today’s telcos are facing unprecedented fraudulent attacks. Fraudsters are outpacing solutions and evolving their schemes daily.

Telecommunications 40

Telecommunications Sales Management Enterprise 40

Spearline

MARCH 19, 2020

Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

Telecommunications 52

Telecommunications Technology Management 52

Spearline

JUNE 26, 2020

The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. With confirmed Covid-19 cases now exceeding 9.3 million across the globe, we at Spearline continue to monitor its toll on global telecoms infrastructure.

Telecommunications 52

Telecommunications Business Process Outsourcing outsourcing Contact Center 52

Spearline

APRIL 3, 2020

Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas.

Telecommunications 52

Telecommunications Feedback Management 52

airespring

MARCH 7, 2016

When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. When it comes to telecommunications, bigger isn’t always better. The post When It Comes To Telecommunications, Bigger Isn’t Always Better appeared first on AireSpring.

Telecommunications 58

Telecommunications Advertising industry standards Enterprise 58

Spearline

MAY 7, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. The number of cases globally has now exceeded 3.5 million. Networks are experiencing strain due to a large increase in demand.

Telecommunications 52

Telecommunications 52

Spearline

MAY 1, 2020

With confirmed Covid-19 cases now exceeding 3 million across the globe, we continue to observe its continued toll on global telecoms infrastructure. Japan and Russia have been experiencing significant connection issues, while their audio quality has remained strong.

Telecommunications 52

Telecommunications 52

Spearline

APRIL 17, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure across the globe.

Telecommunications 52

Telecommunications 52

Merchants

JULY 24, 2019

Telecommunications providers enable our connected world and their customers have high expectations. The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants. In an always-on digital age, survival is not just about delivering omnipresent connectivity, it’s about protecting revenue streams and driving loyalty at every customer touch point.

Telecommunications 40

Telecommunications Business Process Outsourcing outsourcing Customer Experience 40

Anexa BPO

MARCH 30, 2020

To our community, The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.

Telecommunications 52

Telecommunications Government Contact Center Accountability 52

NobelBiz

OCTOBER 19, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsAssume your contact centers employs 500 agents to answer incoming requests from your clients.

Call Center 80

Call Center Metrics Telecommunications Accountability 80

NobelBiz

OCTOBER 5, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsCustomers demand personalized attention from your agents and supervisors, who are well-trained and informed about your products or service.

Contact Center 80

Contact Center Telecommunications Personalization Management 80

Stratifyd

JUNE 13, 2019

O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. Estimated reading time: 4 minutes. I’ve had the same iPhone 6 since 2015. It’s been through countless drops, two broken screen protectors, and a battery change.

Telecommunications 40

Telecommunications industry standards Engineering Feedback 40

SharpenCX

JULY 13, 2017

The post The History of Telecommunications and Contact Centers appeared first on Sharpen Contact Center Software. Contact center technology from beginning to end.Less than 65 years ago, call centers didn’t exist. Can you imagine having to go to a store or write a letter if you had an issue with a product?From From telephones, to email, text, and live chat, the technology that makes up the modern contact center has come a [.]. Read More.

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Telecommunications Contact Center Technology Contact center software 52

NobelBiz

SEPTEMBER 28, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends

Contact Center 80

Contact Center Telecommunications contact center solutions Contact center software 80

NobelBiz

SEPTEMBER 21, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsBuilding relationships between businesses and customers is always crucial.

Personalization 81

Personalization Contact Center Telecommunications Customer Experience 81

NobelBiz

SEPTEMBER 14, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends

Telecommunications 80

Telecommunications Customer Experience Management contact center solutions 80

NobelBiz

AUGUST 24, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsIn the past, brand and customer interactions were much simpler: you only had to give your phone number and sometimes your email address.

Contact Center 83

Contact Center Telecommunications contact center solutions Contact center software 83

NobelBiz

AUGUST 3, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends

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Contact Center Telecommunications contact center solutions Contact center software 83

Customer Interactions

APRIL 15, 2015

National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! According to 911dispatch.com: “Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators.

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Telecommunications 32

NobelBiz

JULY 20, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsImagine having to manage hundreds of document on a daily basis without a way to categorize them.

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Contact Center Telecommunications Management contact center solutions 83

Knowmax

AUGUST 27, 2021

Decision Trees decision trees for telecom telecommunications decision treesDecision tree for telecom companies to improve customer experience.

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Telecommunications Customer Experience 52

Customer Interactions

AUGUST 23, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.

Telecommunications 32

Telecommunications 32

NobelBiz

JUNE 29, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsThe client journey may look easy and uncomplicated at first glance.

Journey mapping 83

Journey mapping Telecommunications Customer Experience contact center solutions 83

NobelBiz

JULY 13, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsThe first thing we look at when we speak of VoIP telephony is the price of a call per minute.

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voip Contact Center Accountability Telecommunications 79

Knowmax

SEPTEMBER 15, 2021

Self service benefits for self service in telco self service in telecommunication self service knowledge baseHow is Self-Service, for a Telecom Customer, Changing?

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Self service Telecommunications 52

TechSee

MARCH 17, 2021

Visual Engagement visual remote support Remote Support Technology Telecoms Augmented Reality Remote Assistance Visual Assistance telecommunications

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Wireless Telecommunications Self service Advertising 145

Customer Interactions

AUGUST 26, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. I could hear telecommunicator Denera White in the communications center, calmly giving precise instructions to the mother in Spanish. Telecommunicators can use a Language Line to connect to an interpreter when dealing with a non-English speaking caller.

Telecommunications 28

Telecommunications 28

NobelBiz

OCTOBER 12, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trendsTelephony is a communication technology that is constantly reinventing itself in businesses.

Contact Center 52

Contact Center Technology Telecommunications contact center solutions 52

NobelBiz

APRIL 12, 2021

Blog Call Labeling Contact center Solutions Knowledge Teclo Carrier Telecommunications contact center contact center software contact center trends

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Telecommunications Technology contact center solutions Contact center software 83