Nuance

JUNE 8, 2020

In the telecommunications segment, subscription fraud is where most financial losses are seen. The post Fraud losses are down for the telecommunications sector, but attacks are not appeared first on What’s next. Subscription fraud occurs when a fraudster uses a stolen or synthetic identity to obtain mobile devices and [.]

Telecommunications 52

Telecommunications Accountability Enterprise 52

Spearline

MARCH 19, 2020

Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. We are closely monitoring those countries that have been most impacted. Audio quality is running approximately 4% off normal levels.

Telecommunications 52

Telecommunications Technology Management 52

Ameyo

NOVEMBER 9, 2020

With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

Telecommunications 52

Telecommunications Customer Service Contact Center 52

Ameyo

NOVEMBER 9, 2020

With the onset of Covid 19, the Department of Telecommunication had to temporarily relax OSP norms so businesses could continue their Customer Service, KPO’s, and Telesales process when more than half of their workforce had to shift to their Homes.

Telecommunications 52

Telecommunications Customer Service Contact Center 52

Contact Center Pipeline

NOVEMBER 11, 2021

Interconnect companies sold premise-based telecommunications systems to businesses and hooked them up to the Bell System operating companies. I have grown up (personally and professionally) over the past 30-plus years working in the call/contact center business. This was […].

Telecommunications 298

Telecommunications Contact Center Personalization Analytics 298

Bright Pattern

MAY 30, 2019

Telecommunication companies suffer from lower CSAT and customer engagement scores than nearly every other industry. These lower metrics lead to customers switching to competing brands and reduced revenue.

Telecommunications 52

Telecommunications Contact Center Customer Experience Metrics 52

Fonolo

JULY 24, 2019

Not only did customers rebel, but so to did the Canadian Radio-Television and Telecommunications (CRTC) authority, a governing body that keeps an eagle eye out for these kinds of scenarios. The telecommunications company was expecting that people would adapt to, and use, the online and mobile technologies available.

Telecommunications 57

Telecommunications Call Center Customer Service Self service 57

Spearline

APRIL 3, 2020

Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas. While some mild telecommunications service variations have been noted, overall, service quality is holding for both connection rates and audio quality. Executive summary.

Telecommunications 52

Telecommunications Feedback Management 52

Spearline

JUNE 26, 2020

The country’s telecommunications infrastructure is performing very well - which bodes well for the global economy. Italy’s telecoms infrastructure is performing well. The PHILIPPINES is a major contact center and BPO (business process outsourcing) hub supporting many global brands. Data as of 22 June 2020.

Telecommunications 52

Telecommunications Business Process Outsourcing Contact Center outsourcing 52

airespring

MARCH 7, 2016

When it comes to partnering with a telecommunications provider, bigger isn’t always better. That’s why it’s best to listen to the people that know: telecommunications professionals. Telecommunications is a mature industry, and it’s difficult for startups to gain traction. Proven Track Records.

Telecommunications 63

Telecommunications industry standards Customer Service Enterprise 63

Merchants

JULY 24, 2019

Telecommunications providers enable our connected world and their customers have high expectations. The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.

Telecommunications 40

Telecommunications Customer Experience Business Process Outsourcing outsourcing 40

Nuance

OCTOBER 17, 2019

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. This is a summary. Visit Nuance's What's next blog to see the full content.

Telecommunications 40

Telecommunications Management Sales Enterprise 40

Nuance

OCTOBER 17, 2019

Whether subscribers engage on mobile, phone, web or (more than likely) a series of each during […] The post TRMA Telecommunications Risk Management Association – A team huddle for telcos appeared first on What’s next. This is a summary. Visit Nuance's What's next blog to see the full content.

Telecommunications 40

Telecommunications Management Sales Customer Experience 40

Spearline

NOVEMBER 20, 2020

With confirmed Covid-19 cases now exceeding 56 million across the globe, Europe and North America seeing a second wave of cases, some areas are now returning to restricted movements. Here at Spearline, we continue to monitor the pandemic's impact on global telecoms infrastructure.

Telecommunications 52

Telecommunications Government Management 52

Cisco - Contact Center

MARCH 28, 2023

For OTE Group, the largest telecommunications company in Greece, customer experience is a top priority — a value we understand and share at Cisco CX. OTE is a key player in Greece’s digital t… Read more on Cisco Blogs

Customer Experience 88

Customer Experience Telecommunications 88

Callminer

MARCH 19, 2019

Unified telecommunications is a solution in the communications world that allows businesses to get more out of their crucial tools and applications, by placing them in a streamlined environment.

Telecommunications 207

Telecommunications 207

Stratifyd

JUNE 13, 2019

O’Dell shared some interesting insights about consumers and brand loyalty when it comes to the world of telecommunications. CX in the World of Telecommunications. “I also use G Suite instead of Apple Mail and iCloud, so I love that my new phone is integrated with Gmail and Google Drive.”. I feel lost just trying to take a picture.

Telecommunications 40

Telecommunications Feedback Customer retention industry standards 40

Avoxi

AUGUST 19, 2022

6 Moves to Overcome Telecom Management Pressures It’s easy to say that being a modern-day telecommunications leader looks vastly different than it did just five years ago. … The post 6 Moves to Overcome Telecom Management Pressures ?

Telecommunications 118

Telecommunications Management Contact Center 118

Spearline

MAY 15, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. With the peak of the pandemic behind us, countries are now beginning to cautiously reopen their economies. From today, these communications will become a biweekly update. Uruguay and Israel have suffered from variability with connection rates.

Telecommunications 52

Telecommunications 52

Spearline

JANUARY 7, 2021

“The demand for telecommunications services during the COVID-19 pandemic, for both business continuity and personal reasons, has never been greater.” Network providers adjusted to the increasing customer demand, prompting the Chinese government to label telecommunications an essential service.

Telecommunications 98

Telecommunications Government Healthcare Education 98

Spearline

MAY 7, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure around the world. The number of cases globally has now exceeded 3.5 Networks are experiencing strain due to a large increase in demand.

Telecommunications 52

Telecommunications 52

Customer Interactions

APRIL 15, 2015

National Public Safety Telecommunicator Week is the week set aside each year to recognize the extraordinary work and efforts of our nation’s emergency call takers and dispatchers, the true first responders and unsung heroes of 911 – all 250,000 of them! 284 to create ‘National Public Safety Telecommunicator Week.’

Telecommunications 34

Telecommunications 34

Spearline

APRIL 17, 2020

Spearline continues to observe the impact of Covid-19 on telecoms infrastructure across the globe. An excess of two million cases have been confirmed across the globe and these along with increased work-from-home and travel restrictions have led to increased demands on local networks and surges in demand causing capacity issues.

Telecommunications 52

Telecommunications 52

OrecX

JULY 13, 2020

Australia - Federal Telecommunications (Interception and Access) Act. Romania - Telecommunications Act. Canada - Canadian Personal Information Protection and Electronic Documents Act. Hong Kong - Personal Data Privacy Ordinance. India - Information Technology Amended Act. New Zealand - Crimes Act.

Telecommunications 118

Telecommunications Personalization Technology 118

Spearline

MAY 1, 2020

With confirmed Covid-19 cases now exceeding 3 million across the globe, we continue to observe its continued toll on global telecoms infrastructure. Japan and Russia have been experiencing significant connection issues, while their audio quality has remained strong.

Telecommunications 52

Telecommunications 52

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This blog will share some of the highlights of the webinar.

Customer Experience 94

Customer Experience Telecommunications Customer Service Feedback 94

Customer Interactions

AUGUST 23, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. Denera Garcia White is an outstanding telecommunicator. Each one is skilled, kind, and dedicated.

Telecommunications 34

Telecommunications 34

TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows.

Telecommunications 109

Telecommunications Customer Service Customer Experience Self service 109

Spearline

DECEMBER 16, 2021

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. New to Spearline?

Telecommunications 98

Telecommunications Enterprise Marketing Management 98

Spearline

FEBRUARY 8, 2022

Today’s telecommunications infrastructure is a cocktail of legacy TDM networks tied into IP transit links and converged corporate networks. About us Spearline is the leading network intelligence company in the telecommunications industry. But, these depend on a high-quality communication channel connecting a business to the customer.

Analytics 98

Analytics Telecommunications Customer Experience Contact Center 98

Spearline

JULY 17, 2020

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. New to Spearline? If you are interested in benefiting from our platform,

Telecommunications 105

Telecommunications Enterprise 105

Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. The telecommunications industry is not known for its high-quality customer service. Keeping customers engaged is crucial, especially in an industry as saturated as the telecommunications vertical. .

Customer Experience 94

Customer Experience Telecommunications Metrics Customer centricity 94

Spearline

SEPTEMBER 30, 2021

Even long-term home-office workers have their challenging days when network services and telecommunications networks just aren’t up for the task of demanding web collaboration. Find out more about Spearline Spearline is the telecommunication industry’s leading network intelligence company. But are there challenges?

Telecommunications 98

Telecommunications Personalization Marketing Management 98

Spearline

MARCH 24, 2022

Perceptual evaluation of speech quality – a standard The perceptual evaluation of speed quality has become a telecommunications standard. However, our global telecommunications industry grew with opinions at the heart of quality management. Standards offer comfort.

Telecommunications 97

Telecommunications voip Contact Center Quality management 97

Spearline

SEPTEMBER 8, 2020

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. New to Spearline? If you are interested in benefiting from our platform,

Telecommunications 98

Telecommunications Customer effort Enterprise Customer Service 98

Customer Interactions

AUGUST 26, 2012

How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. Denera Garcia White is an outstanding telecommunicator. Each one is skilled, kind, and dedicated.

Telecommunications 28

Telecommunications 28

Spearline

JANUARY 13, 2023

The Spearline platform in particular, tests inbound telecommunications services, as well as dial-out. Or alternatively, drop us an email if you just can’t wait! New to Spearline? Spearline allows organizations to provide uninterrupted services to customers around the world.

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98