WEBINAR SERIES

CCNG Webinars

Don't miss these exciting webinars from CCNG, the site partner of Customer Contact Central!

Webinars

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How to Take Your Contact Center Omnichannel in 2022

Cognigy and CCT

December 9, 2021, 11 AM PST,
2 PM EST, 7 PM UTC

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The Cure for Contact Center Frustration

Robert Bradshaw, President, Got/IT

June 24, 2021, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Workstreams Affected by Work@Home - Moving From an Emergent WAH to Best-in-Class

Eric Berg, CEO, ContactCenterPro Consulting

June 17, 2021, 11 AM PDT,
2 PM EDT, 6 PM UTC

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CX Transformation Begins with Culture

Scott Schoenherr, SVP Operations/Technology, HealthCare Claims Management, Mary Hall, Founder/CEO, CultureWise Consulting and Max Ball, Director of Product Marketing, RingCentral

May 27, 2021, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Why Your Contact Center's Success Depends on Conversational Automation in 2021 (Replay)

Derek Roberti, VP Technology, Cognigy

January 21, 2021, 11 AM PST,
2 PM EST, 7 PM UTC

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2021 Industry Expert Contact Center Predictions (Replay)

Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex

January 7, 2021, 11 AM PST,
2 PM EST, 7 PM UTC

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CCNG Member Talk - Employee Engagement

Charity Grzelecki, FNOL Supervisor, Selective Insurance

September 10, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Best Practices for Keeping Remote Employees Engaged

Dave Hoekstra, Calabrio

July 23, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Tips for Managing a Remote Team

Gary Magenta and Rashel Rogers

July 9, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

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60-Day Plan: Practical Upgrades for Your Remote Contact Center -- a Webinar Replay

Roger Lee, VP Customer Success, Gridspace

July 1, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

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60-Day Plan: Practical Upgrades for Your Remote Contact Center

Roger Lee, VP Customer Success, Gridspace

On Demand
Recorded June 17, 2020

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Customer Engagement + Bots: Connect with your customers in a new way

Noel Roberts, CTO and VP of Marketing, Aria Solutions

October 29, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Speech Analytics 101: Hours of Research in 30 Minutes

Roger Lee, Director Customer Success, Gridspace

October 10, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Transforming Customer Care with AI

Laura Bassett, Senior Director Product Marketing, NICE inContact

September 10, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Helping Your Agents Manage the Expansion of Customer Channels

Noel Roberts, CTO and VP Marketing, Aria Solutions

July 18, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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CSR Recruiting, Hiring and Retention

Andrew Decker, Customer Care Manager, VSP

July 9, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Using a Continuous Cycle of Improvement to Drive Engagement

Dan Hale, Managing Director - Customer Care, Best Western

July 2, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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3 Must-Haves on the Path to a Better Customer Journey

Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization, 8x8

June 25, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Game On! Using Gamification to Increase Performance and Employee Retention

Casey Kostecka, Convergent

June 12, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Reducing Agent Effort and Lowering AHT for a Better CX

Roger Lee, Director - Customer Success, Gridspace

June 6, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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3 Key Strategies to Re-Imagine Agent Onboarding

JD Dillon, Principal Learning Strategist, Axonify

May 30, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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Building Your CX of the Future - Take the First Steps Today

Chris Bauserman, VP Segment and Product Marketing, NICE inContact

May 16, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

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