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WEBINAR SERIES

CCNG Webinars

Don't miss these exciting webinars from CCNG, the site partner of Customer Contact Central!

Webinars

Open each webinar for more information!

How to Take Your Contact Center Omnichannel in 2022

Cognigy and CCT

December 9, 2021, 11 AM PST,
2 PM EST, 7 PM UTC

The Cure for Contact Center Frustration

Robert Bradshaw, President, Got/IT

June 24, 2021, 11 AM PDT,
2 PM EDT, 6 PM UTC

Workstreams Affected by Work@Home - Moving From an Emergent WAH to Best-in-Class

Eric Berg, CEO, ContactCenterPro Consulting

June 17, 2021, 11 AM PDT,
2 PM EDT, 6 PM UTC

CX Transformation Begins with Culture

Scott Schoenherr, SVP Operations/Technology, HealthCare Claims Management, Mary Hall, Founder/CEO, CultureWise Consulting and Max Ball, Director of Product Marketing, RingCentral

May 27, 2021, 11 AM PDT,
2 PM EDT, 6 PM UTC

Why Your Contact Center's Success Depends on Conversational Automation in 2021 (Replay)

Derek Roberti, VP Technology, Cognigy

January 21, 2021, 11 AM PST,
2 PM EST, 7 PM UTC

2021 Industry Expert Contact Center Predictions (Replay)

Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex

January 7, 2021, 11 AM PST,
2 PM EST, 7 PM UTC

CCNG Member Talk - Employee Engagement

Charity Grzelecki, FNOL Supervisor, Selective Insurance

September 10, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

Best Practices for Keeping Remote Employees Engaged

Dave Hoekstra, Calabrio

July 23, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

Tips for Managing a Remote Team

Gary Magenta and Rashel Rogers

July 9, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

60-Day Plan: Practical Upgrades for Your Remote Contact Center -- a Webinar Replay

Roger Lee, VP Customer Success, Gridspace

July 1, 2020, 11 AM PDT,
2 PM EDT, 6 PM UTC

60-Day Plan: Practical Upgrades for Your Remote Contact Center

Roger Lee, VP Customer Success, Gridspace

On Demand
Recorded June 17, 2020

Customer Engagement + Bots: Connect with your customers in a new way

Noel Roberts, CTO and VP of Marketing, Aria Solutions

October 29, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

Speech Analytics 101: Hours of Research in 30 Minutes

Roger Lee, Director Customer Success, Gridspace

October 10, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

Transforming Customer Care with AI

Laura Bassett, Senior Director Product Marketing, NICE inContact

September 10, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

Helping Your Agents Manage the Expansion of Customer Channels

Noel Roberts, CTO and VP Marketing, Aria Solutions

July 18, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

CSR Recruiting, Hiring and Retention

Andrew Decker, Customer Care Manager, VSP

July 9, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

Using a Continuous Cycle of Improvement to Drive Engagement

Dan Hale, Managing Director - Customer Care, Best Western

July 2, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

3 Must-Haves on the Path to a Better Customer Journey

Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization, 8x8

June 25, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

Game On! Using Gamification to Increase Performance and Employee Retention

Casey Kostecka, Convergent

June 12, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

Reducing Agent Effort and Lowering AHT for a Better CX

Roger Lee, Director - Customer Success, Gridspace

June 6, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

3 Key Strategies to Re-Imagine Agent Onboarding

JD Dillon, Principal Learning Strategist, Axonify

May 30, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

Building Your CX of the Future - Take the First Steps Today

Chris Bauserman, VP Segment and Product Marketing, NICE inContact

May 16, 2019, 11 AM PDT,
2 PM EDT, 6 PM UTC

More webinars coming soon!

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