Why IoT Security is Crucial for Healthcare’s Future

Revation Systems

It’s clear that healthcare communication technology is leading to a more highly interconnected world. As the world becomes saturated with connected devices and the Internet of Things (IoT), the price of convenience creates some serious impacts to healthcare security.

Discuss Healthcare Call Center Trends with Revation at HCCT 2018

Revation Systems

Curious about recent trends in digital transformation and how they can impact and ultimately improve the patient experience, while lowering costs in healthcare call centers? The post Discuss Healthcare Call Center Trends with Revation at HCCT 2018 appeared first on Revation Systems.

3 Ways Healthcare Engagement Models Differ from Other Industries

HGS

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Healthcare.

Guest Blog: How to Create Customer Loyalty in the Healthcare Space

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration.

How to Create a Better Healthcare Patient Experience

West

But does that hold true for healthcare, too? In recent years, patients often elect to receive healthcare through mobile apps, outpatient treatment and clinics instead of hospitals, according to Modern Healthcare.

3 Requirements You Should Have for Your Healthcare Contact Center

Outsource Consultants

A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. In other words, the healthcare industry is due for a disruption similar to how Amazon has done it in the retail space.

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know

HGS

Posted by Krithika Srivats As we noted in our May 13 post, Part 1 of our series on this topic, healthcare consumerism is stepping up [.]. The post Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know appeared first on Team HGS Blog.

North Memorial Health: The True Advantage of UC Technology within the Healthcare Space

Revation Systems

Q: What benefits are your employees experiencing since deploying LinkLive Healthcare/Knowledge Base? The post North Memorial Health: The True Advantage of UC Technology within the Healthcare Space appeared first on Revation Systems.

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know

HGS

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know. Today’s Healthcare Consumer. More and more, today’s healthcare consumer is educated, working from the informed decision-making vantage point. Healthcare.

What Happens To CX If CVS Buys Aetna?

Customer Experience Matters

While there may be a lot of value in a combined company’s increase in power in drug distribution, what might this healthcare vertical integration mean for customer experience? Customer experience Healthcare Aetna CVS CVS/Caremark Healthcare reformCVS made an offer to buy Aetna for more than $66 billion.

Mobile and SMS – A New Hope in Patient Engagement

Aspect

We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. If we compare this technology to other consumer sectors including financial, travel and retail; healthcare has a way to go—but they are on the right path.

Adapting Value-Based Principles to the Patient Contact Center

HGS

Today's healthcare organizations are competing to gain and retain patients. BPO Contact Center Health Care HealthcareA modernized contact center is critical to differentiate your organization.

Traditional Software License Fees Going the Way of the Dodo!

Fenero

Fenero healthcare call center software increased call volume usage virtual call center software licensing fees pay-as-you-go superior customer experience pricing model contracts open enrollment retail cloud based contact center platform

NGPX & CIO Summit Takeaways

Aspect

Healthcare IT and Administrative decision-makers nationwide are all grappling with repercussions of patient consumerization. A common statistic cited at both conferences was that healthcare is 10 to 15 years behind all other industries in the ability to support omni-channel communication. .

Revisiting Top HIPAA Violations and Safeguarding Tech Against Them

Revation Systems

Yet as HIPAA and HITRUST certifications become increasingly important for health IT vendors, we felt the topic of HIPAA violations and safeguarding patient technology was worth revisiting — especially as healthcare cyberattacks continue to rise.

How Contact Centers Impact Patient Experience

HGS

agents Contact Center Health Care HealthcareA modernized patient contact center is critical both for differentiating your organization from the competition and for preventing revenue leakage. The post How Contact Centers Impact Patient Experience appeared first on Team HGS Blog.

Chatbots—Just What the Doctor Ordered

Aspect

This example is just one of many in which chatbots are coming to the rescue in the healthcare industry, and the timing couldn’t be better. That said, healthcare organizations may not necessarily be able to move forward with a chatbot policy on their own.

Helping the Everyday Heroes

Aspect

Caregivers are the people who are often the critical linchpin between an individual care recipient, healthcare teams and social services systems. . Healthcare and social service providers have to communicate with people where they are.

Improving Patient Engagement with Reporting and Business Intelligence

Aspect

Healthcare organizations are no different but in addition to reducing costs, they also look to better clinical outcomes and enrich patient experiences. Here are a few ways healthcare organizations can do this: Scorecards and Dashboards.

#HIMSS18: Better Patient Engagement on a Better Channel

Aspect

There are already a slew of different apps and solutions that enable healthcare providers to send patients appointment reminders and prescription refill reminders. which is essential to improving Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores and overall well-being.

Staff Burnout and Technology – The Perfect Pair

Aspect

Imagine… Tools that facilitate treating patients as partners practicing team-based collaborative healthcare can make it possible to realize a holistic transformation of your health system or hospital. and more efficient patient flow through the clinic [This is at the heart of Aspect’s healthcare solutions.]. Aspect’s healthcare solutions can help hospital administrators address some of the key systemic issues that lead to physician burnout. Healthcare

4 Factors Increasing Call Volume at Your Business (and How Proactive Communication Can Help)

West

Healthcare Interactive Services Proactive Notifications & Mobility airline automotive business call case study center communication contact email emergency increasing insurance notification pharmacy proactive seasonality SMS strategy success text travel voice volume

10 Proven Champion-Challenger Optimizations To Improve CX

West

It can be a challenge keeping up with ever-changing customer demands. Consumer trends shift from one year to the next, and so must your communication plan. But how can you afford to constantly try out new practices without breaking the bank? Well, a major U.S.

Revation at HIMSS18: What’s Next with Patient Engagement?

Revation Systems

The current state of digital transformation has created ripples of change throughout the healthcare industry. We’ll be there too – join us to learn more about the changing digital landscape in healthcare.

5 Ways Speech Analytics Helps Improve the Patient Experience

Callminer

If there’s any industry that’s in the midst of a transformation, it’s healthcare.

Adapting Value-Based Principles to the Patient Contact Center

HGS

Dan Schulte, Senior Vice President, HGS Healthcare. Hospitals and health systems have made considerable investments in financial, clinical and technological processes that will support an evidence- and quality-based patient-centric healthcare experience. Healthcare.

A Better Way to Measure Success in Contact Centers

Blueworx

First, let me say, I do realize that healthcare providers just […]. I’m sitting here on hold with my health insurance provider (again). Same issue, fourth time on this same call. The post A Better Way to Measure Success in Contact Centers appeared first on Blueworx.

What is BPO and Why Should My Business Use It?? 

Ansafone

Modern developments in business practices have encouraged a range of industries, including information technology, financial services, healthcare, retail and education to embrace contracting professional service providers.? Business process outsourcing?(BPO)

Mobilizing the Health Call Center Workforce (& Why It’s Needed)

Revation Systems

As an increasing number of consumers turn to their smartphones instead of their laptops, industries such as healthcare must also consider how their employees use technology on-the-go , including mobilizing the health call center workforce in a way that best fits their unique needs.

Assessing Your Outsourcing Services Maturity

HGS

By Donna Martin, Senior Vice President, HGS Healthcare. In the healthcare market, there is increasing demand for outsourcing services that can bring strategic insights , optimization, and efficiencies to critical operations, particularly among health plans. Healthcare.

Stay Ahead of the Competition with Customer Journey Mapping

The Northridge Group

Consider your experiences as a consumer. Have you ever been so aggravated by a company that you’re ready to switch to their competition because they are just too difficult to work with? Most (if not all) of us are likely to answer “yes”.

HITRUST — and Banking? Why Certification Matters to More than Just Hospitals

Revation Systems

That model is no longer enough to adequately ensure security, so in the meantime, highly regulated industries (like healthcare and banking) need an overarching standard they can look to in relation to the increasing number of technology partnerships they’re employing.

How Contact Centers Impact Patient Experience

HGS

By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. The healthcare industry is just starting to catch on, as providers are now being incented/penalized to implement value-based care throughout the patient experience. Healthcare.

Nudges: Make Sure Yours Work!

Beyond Philosophy

To this point, nothing anyone has tried in the healthcare industry to correct patient behavior has worked—at least not in a significant or widespread way.

Amazing Business Radio: Donn Sorensen

ShepHyken

Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorensen, speaker, philanthropist, and Regional President of Mercy, a large healthcare organization based in St. Donn Sorensen Shares Leadership Principles That. Drive a Customer-Focused Culture.

Secrets Revealed! How to Thrive in an Uncertain World

Beyond Philosophy

healthcare, it sometimes seems that there’s little we can count on. By nature, I’m an organized person. I like things clear and orderly, laid out in black and white.

Digital Transformation Revolution

Revation Systems

Perhaps the place where digital transformation has made its most notable impact has been in vertical industries such as healthcare and banking.

Q & A with Customer Experience Futurist Blake Morgan

Bill Quiseng

Do you enjoy doing paperwork for insurance, healthcare etc? I had the great opportunity to interview Blake Morgan , customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences.

When Bad Systems Happen to Good People

Customers That Stick

Sadly, when we’re discussing healthcare, I believe that this type of unfeeling service becomes an ethical issue on some level. In healthcare, a little customer service can go a long way.

Is Omnichannel Language Support in your Contact Center Strategy?

Call Center Coach

The company serves hospitality, legal, government, healthcare, life sciences, marketing communications, social media, mobile, insurance, financial services, and technical industries, as well as contact centers and utilities.