INDUSTRY INSIGHTS YOUR PEERS ARE READING
Healthcare organizations are no different but in addition to reducing costs, they also look to better clinical outcomes and enrich patient experiences. Here are a few ways healthcare organizations can do this: Scorecards and Dashboards. MORE
This example is just one of many in which chatbots are coming to the rescue in the healthcare industry, and the timing couldn’t be better. That said, healthcare organizations may not necessarily be able to move forward with a chatbot policy on their own. MORE
This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. MORE
Brown University published research that uncovered an alarming trend among healthcare providers: physicians are spending less time with patients and more time on the computer. Healthcare Artificial Intelligence clinical documentation improvement health IT Machine Learning virtual assistants MORE
The digital disruption in healthcare is here. Pair that with the ever-growing trend toward digital communication platforms and the shrinking population of medical professionals staying in the field, and it’s clear that a specialized, efficient and digitally diverse service system is needed to thrive in the healthcare industry. Some major systems such as Medicare have begun using assessment tools like star ratings to measure the value and effectiveness of their healthcare plans. MORE
Posted by Krithika Srivats As we noted in our May 13 post, Part 1 of our series on this topic, healthcare consumerism is stepping up [.]. The post Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know appeared first on Team HGS Blog. MORE
Caregivers are the people who are often the critical linchpin between an individual care recipient, healthcare teams and social services systems. . Healthcare and social service providers have to communicate with people where they are. MORE
HealthcareAn industry analyst recently asked me, “What is a brand?” My response: a brand is quite simply the promise you make combined with your personality traits that are displayed in interactions with you. MORE
Likewise, healthcare providers also have come to rely on text messaging to communicate with care teams and get quick answers to questions about patient care. Healthcare Dragon speech recognition health IT security MORE
Healthcare IT and Administrative decision-makers nationwide are all grappling with repercussions of patient consumerization. A common statistic cited at both conferences was that healthcare is 10 to 15 years behind all other industries in the ability to support omni-channel communication. . MORE
Interactive Voice Response Proactive Engagement Healthcare IVR Contact Center Solutions Contact Center Solution Natural Language artificial intelligenceInteractive Voice Response (IVR) systems have existed for several decades. Over time, this technology has evolved. MORE
The healthcare industry faces many challenges in communicating with patients and increasing the customer experience. With increasing expectations of customers and compliance restraints, healthcare providers often wonder how they can improve satisfaction ratings without breaking the bank. MORE
From insurance firms to healthcare firms and beyond , TeleDirect’s multi-industry expertise is an indispensable element of everyday business operations. Reducing costs is a big part of an enjoyable healthcare experience. MORE
Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. Today, the definition of healthcare providers includes: Family practitioners. Why should healthcare providers work with TeleDirect? MORE
But does that hold true for healthcare, too? In recent years, patients often elect to receive healthcare through mobile apps, outpatient treatment and clinics instead of hospitals, according to Modern Healthcare. MORE
But for healthcare contact centers, the last three months of the year can be summed up in two words: Open Enrollment. Of course, public sector and government healthcare agencies are often further challenged with resource constraints. Thus a flexible cloud model becomes more desirable, as it allows healthcare organizations to effectively manage costs as workforce demand fluctuates. October, November and December will be here sooner than you think. MORE
Authentication Banking Fraud Call Center Caller ID Spoofing caller authentication fraud impact healthcare KBA knowledge-based authentication multi-factor authentication personal information phone fraud social engineering telephone channel utility industry MORE
Healthcare Artificial Intelligence clinical documentation improvement health IT healthcare industry Speech Recognition Voice RecognitionI arrived at the Rayburn House Office Building on Independence Avenue ready to seize the day. MORE
82 Outsourcing partners provide a host of services for the healthcare industry, ranging from … Best Practices When Choosing Healthcare Call Center Companies Read More ». The post Best Practices When Choosing Healthcare Call Center Companies appeared first on Ansafone Contact Centers. MORE
In June, I attended the Healthcare Call Center Times Conference in Pittsburgh. As evidenced by the conference, healthcare is among the fastest-growing contact center verticals in the market. Many of today’s healthcare […]. MORE
Today's healthcare organizations are competing to gain and retain patients. BPO Contact Center Health Care HealthcareA modernized contact center is critical to differentiate your organization. MORE
Outsourcing medical transcription services , in the recent years, has become something of a trend in the healthcare industry, its major beneficiaries being health clinics, hospitals, physicians, healthcare providers and out-patient surgical centers. MORE
It’s clear that healthcare communication technology is leading to a more highly interconnected world. As the world becomes saturated with connected devices and the Internet of Things (IoT), the price of convenience creates some serious impacts to healthcare security. MORE
Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. Leaden has both wide and deep experience, working with mid-size to large enterprise customers in several industries, not least of which is healthcare. MORE
As digital transformation continues to sweep industries across the nation, healthcare has been notably slow to adopt new technologies and trends. million healthcare records were exposed in 110 data breaches. MORE
Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know. Today’s Healthcare Consumer. More and more, today’s healthcare consumer is educated, working from the informed decision-making vantage point. Healthcare. MORE
Yet as HIPAA and HITRUST certifications become increasingly important for health IT vendors, we felt the topic of HIPAA violations and safeguarding patient technology was worth revisiting — especially as healthcare cyberattacks continue to rise. MORE
Curious about recent trends in digital transformation and how they can impact and ultimately improve the patient experience, while lowering costs in healthcare call centers? The post Discuss Healthcare Call Center Trends with Revation at HCCT 2018 appeared first on Revation Systems. MORE
In the healthcare industry, communicating effectively with patients, getting them to understand treatment details, maintaining follow-up schedules and remembering appointment times is challenging enough under normal circumstances. MORE
A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. In other words, the healthcare industry is due for a disruption similar to how Amazon has done it in the retail space. MORE
We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. If we compare this technology to other consumer sectors including financial, travel and retail; healthcare has a way to go—but they are on the right path. MORE
Fenero healthcare call center software increased call volume usage virtual call center software licensing fees pay-as-you-go superior customer experience pricing model contracts open enrollment retail cloud based contact center platform MORE
Digital healthcare has been growing to satisfy the demands of an industry eager for healthcare technology that provides better physician collaboration and improved patient care. million of its patients , becoming the single largest healthcare data breach of 2016. MORE
While there may be a lot of value in a combined company’s increase in power in drug distribution, what might this healthcare vertical integration mean for customer experience? Customer experience Healthcare Aetna CVS CVS/Caremark Healthcare reformCVS made an offer to buy Aetna for more than $66 billion. MORE
Discover the three healthcare industry trends that are making customer service more important than ever. Healthcare MORE
This is why I was so excited to get the time to sit down with Perry and pick his brain about healthcare’s hot topics — virtual care, the future of healthcare and the mobile workforce. What is the future of Virtual Care in healthcare? MORE
Healthcare Artificial Intelligence clinical documentation improvement computer-assisted physician documentation health IT productivity workflow MORE
71 3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Healthcare. MORE
Access initiatives are taking place in a very high percentage of emerging healthcare “systems.” Strategic planning call center centralized practice management change management contact center healthcare call centers healthcare systems MORE
HealthcareI have always believed that an idea shared is an idea improved. There is power in gaining the perspectives of those that are different from us in examining and improving on an idea. MORE
77 
agents Contact Center Health Care HealthcareA modernized patient contact center is critical both for differentiating your organization from the competition and for preventing revenue leakage. The post How Contact Centers Impact Patient Experience appeared first on Team HGS Blog. MORE
HealthcareMost health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation. MORE
70 There are already a slew of different apps and solutions that enable healthcare providers to send patients appointment reminders and prescription refill reminders. which is essential to improving Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores and overall well-being. MORE
Q: What benefits are your employees experiencing since deploying LinkLive Healthcare/Knowledge Base? The post North Memorial Health: The True Advantage of UC Technology within the Healthcare Space appeared first on Revation Systems. MORE
Healthcare Related Topics Contact Center Pipeline
OCTOBER 11, 2018
In June, I attended the Healthcare Call Center Times Conference in Pittsburgh. As evidenced by the conference, healthcare is among the fastest-growing contact center verticals in the market. Many of today’s healthcare […].
Ansafone
AUGUST 30, 2018
Outsourcing partners provide a host of services for the healthcare industry, ranging from … Best Practices When Choosing Healthcare Call Center Companies Read More ». The post Best Practices When Choosing Healthcare Call Center Companies appeared first on Ansafone Contact Centers.
TELUS International
OCTOBER 10, 2018
Discover the three healthcare industry trends that are making customer service more important than ever. Healthcare
Contact Center Pipeline
SEPTEMBER 25, 2018
Access initiatives are taking place in a very high percentage of emerging healthcare “systems.” Strategic planning call center centralized practice management change management contact center healthcare call centers healthcare systems
TeleDirect
JUNE 19, 2018
Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. Today, the definition of healthcare providers includes: Family practitioners. Why should healthcare providers work with TeleDirect?
Revation Systems
SEPTEMBER 18, 2017
It’s clear that healthcare communication technology is leading to a more highly interconnected world. As the world becomes saturated with connected devices and the Internet of Things (IoT), the price of convenience creates some serious impacts to healthcare security.
Revation Systems
MAY 24, 2018
Curious about recent trends in digital transformation and how they can impact and ultimately improve the patient experience, while lowering costs in healthcare call centers? The post Discuss Healthcare Call Center Trends with Revation at HCCT 2018 appeared first on Revation Systems.
HGS
MAY 22, 2018
3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Healthcare.
West
APRIL 30, 2018
But does that hold true for healthcare, too? In recent years, patients often elect to receive healthcare through mobile apps, outpatient treatment and clinics instead of hospitals, according to Modern Healthcare.
Revation Systems
OCTOBER 16, 2017
Digital healthcare has been growing to satisfy the demands of an industry eager for healthcare technology that provides better physician collaboration and improved patient care. million of its patients , becoming the single largest healthcare data breach of 2016.
Monet Software
AUGUST 13, 2018
But for healthcare contact centers, the last three months of the year can be summed up in two words: Open Enrollment. Of course, public sector and government healthcare agencies are often further challenged with resource constraints. Thus a flexible cloud model becomes more desirable, as it allows healthcare organizations to effectively manage costs as workforce demand fluctuates. October, November and December will be here sooner than you think.
Aspect
NOVEMBER 17, 2017
In the healthcare industry, communicating effectively with patients, getting them to understand treatment details, maintaining follow-up schedules and remembering appointment times is challenging enough under normal circumstances.
Sykes
FEBRUARY 15, 2018
The digital disruption in healthcare is here. Pair that with the ever-growing trend toward digital communication platforms and the shrinking population of medical professionals staying in the field, and it’s clear that a specialized, efficient and digitally diverse service system is needed to thrive in the healthcare industry. Some major systems such as Medicare have begun using assessment tools like star ratings to measure the value and effectiveness of their healthcare plans.
Altivon
SEPTEMBER 28, 2017
Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. Leaden has both wide and deep experience, working with mid-size to large enterprise customers in several industries, not least of which is healthcare.
Outsource Consultants
JULY 24, 2018
A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. In other words, the healthcare industry is due for a disruption similar to how Amazon has done it in the retail space.
HGS
JUNE 17, 2015
Posted by Krithika Srivats As we noted in our May 13 post, Part 1 of our series on this topic, healthcare consumerism is stepping up [.]. The post Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know appeared first on Team HGS Blog.
Bright Pattern
SEPTEMBER 25, 2018
The healthcare industry faces many challenges in communicating with patients and increasing the customer experience. With increasing expectations of customers and compliance restraints, healthcare providers often wonder how they can improve satisfaction ratings without breaking the bank.
Revation Systems
OCTOBER 2, 2017
Q: What benefits are your employees experiencing since deploying LinkLive Healthcare/Knowledge Base? The post North Memorial Health: The True Advantage of UC Technology within the Healthcare Space appeared first on Revation Systems.
HGS
JUNE 17, 2015
Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know. Today’s Healthcare Consumer. More and more, today’s healthcare consumer is educated, working from the informed decision-making vantage point. Healthcare.
Revation Systems
SEPTEMBER 25, 2018
This is why I was so excited to get the time to sit down with Perry and pick his brain about healthcare’s hot topics — virtual care, the future of healthcare and the mobile workforce. What is the future of Virtual Care in healthcare?
Ambs Call Center
OCTOBER 6, 2018
HealthcareMost health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.
Customer Experience Matters
OCTOBER 30, 2017
While there may be a lot of value in a combined company’s increase in power in drug distribution, what might this healthcare vertical integration mean for customer experience? Customer experience Healthcare Aetna CVS CVS/Caremark Healthcare reformCVS made an offer to buy Aetna for more than $66 billion.
Nuance
AUGUST 21, 2018
Healthcare Artificial Intelligence clinical documentation improvement health IT healthcare industry Speech Recognition Voice RecognitionI arrived at the Rayburn House Office Building on Independence Avenue ready to seize the day.
Aspect
DECEMBER 19, 2017
We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. If we compare this technology to other consumer sectors including financial, travel and retail; healthcare has a way to go—but they are on the right path.
HGS
SEPTEMBER 6, 2017
Today's healthcare organizations are competing to gain and retain patients. BPO Contact Center Health Care HealthcareA modernized contact center is critical to differentiate your organization.
Aspect
DECEMBER 15, 2017
Healthcare IT and Administrative decision-makers nationwide are all grappling with repercussions of patient consumerization. A common statistic cited at both conferences was that healthcare is 10 to 15 years behind all other industries in the ability to support omni-channel communication. .
Revation Systems
APRIL 10, 2018
Yet as HIPAA and HITRUST certifications become increasingly important for health IT vendors, we felt the topic of HIPAA violations and safeguarding patient technology was worth revisiting — especially as healthcare cyberattacks continue to rise.
Nuance
SEPTEMBER 6, 2018
Brown University published research that uncovered an alarming trend among healthcare providers: physicians are spending less time with patients and more time on the computer. Healthcare Artificial Intelligence clinical documentation improvement health IT Machine Learning virtual assistants
Revation Systems
OCTOBER 10, 2018
As digital transformation continues to sweep industries across the nation, healthcare has been notably slow to adopt new technologies and trends. million healthcare records were exposed in 110 data breaches.
HGS
OCTOBER 4, 2017
agents Contact Center Health Care HealthcareA modernized patient contact center is critical both for differentiating your organization from the competition and for preventing revenue leakage. The post How Contact Centers Impact Patient Experience appeared first on Team HGS Blog.
Fenero
JULY 25, 2018
Fenero healthcare call center software increased call volume usage virtual call center software licensing fees pay-as-you-go superior customer experience pricing model contracts open enrollment retail cloud based contact center platform
Nuance
SEPTEMBER 20, 2018
Likewise, healthcare providers also have come to rely on text messaging to communicate with care teams and get quick answers to questions about patient care. Healthcare Dragon speech recognition health IT security
Nuance
OCTOBER 10, 2018
HealthcareI have always believed that an idea shared is an idea improved. There is power in gaining the perspectives of those that are different from us in examining and improving on an idea.
Aspect
OCTOBER 27, 2017
This example is just one of many in which chatbots are coming to the rescue in the healthcare industry, and the timing couldn’t be better. That said, healthcare organizations may not necessarily be able to move forward with a chatbot policy on their own.
MicroAutomation
JULY 24, 2018
Interactive Voice Response Proactive Engagement Healthcare IVR Contact Center Solutions Contact Center Solution Natural Language artificial intelligenceInteractive Voice Response (IVR) systems have existed for several decades. Over time, this technology has evolved.
Aspect
JANUARY 19, 2018
Caregivers are the people who are often the critical linchpin between an individual care recipient, healthcare teams and social services systems. . Healthcare and social service providers have to communicate with people where they are.
Aspect
JUNE 21, 2017
Healthcare organizations are no different but in addition to reducing costs, they also look to better clinical outcomes and enrich patient experiences. Here are a few ways healthcare organizations can do this: Scorecards and Dashboards.
Nuance
OCTOBER 2, 2018
Healthcare Artificial Intelligence clinical documentation improvement computer-assisted physician documentation health IT productivity workflow
Nuance
SEPTEMBER 26, 2018
HealthcareAn industry analyst recently asked me, “What is a brand?” My response: a brand is quite simply the promise you make combined with your personality traits that are displayed in interactions with you.
TeleDirect
JULY 27, 2018
From insurance firms to healthcare firms and beyond , TeleDirect’s multi-industry expertise is an indispensable element of everyday business operations. Reducing costs is a big part of an enjoyable healthcare experience.
Aspect
MARCH 7, 2018
There are already a slew of different apps and solutions that enable healthcare providers to send patients appointment reminders and prescription refill reminders. which is essential to improving Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores and overall well-being.
OctopusTech
SEPTEMBER 4, 2018
Outsourcing medical transcription services , in the recent years, has become something of a trend in the healthcare industry, its major beneficiaries being health clinics, hospitals, physicians, healthcare providers and out-patient surgical centers.
TRUSTID
SEPTEMBER 9, 2018
Authentication Banking Fraud Call Center Caller ID Spoofing caller authentication fraud impact healthcare KBA knowledge-based authentication multi-factor authentication personal information phone fraud social engineering telephone channel utility industry
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