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Using AI to address five critical business challenges in healthcare


From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.

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How Chatbots Are Transforming Healthcare (And How Testing Can Help)


This is especially true in healthcare, where the pandemic drove a surge in AI use that touched nearly every aspect of patient care and service delivery. Artificial intelligence (AI) has taken many industries by storm in recent years.


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Use These 7 Digital-First Healthcare Trends To Improve Patient Engagement


The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that’s poised to revolutionize patient engagement. In this article, we’ll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing care, and fostering lasting relationships.

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MDaudit uses AI to improve revenue outcomes for healthcare customers

AWS Machine Learning

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. says Nisheet Goenka, VP of Engineering at MDaudit.

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How to Build an AI-Powered Contact Center as a Service Platform

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.

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Customer Service Lessons From the Healthcare Industry Any Business Can Use with Jennifer FitzPatrick


Top Takeaways: We go to healthcare providers to address a big problem; our health. Some healthcare practitioners know how to treat symptoms and illnesses; however, they are falling short of making the patients feel like they are human beings with respect and dignity. Nobody wants to engage with the healthcare system.

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Leverage Healthcare Technology to Enhance Patient Retention

The Northridge Group

If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining existing patients is far more achievable and economically viable, especially in the ultra-competitive modern healthcare marketplace.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.