Callminer

FEBRUARY 22, 2022

Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.

Call Center 182

Call Center Best practices Healthcare 182

Concentrix

SEPTEMBER 26, 2023

Discover why it’s time for a change in payment integrity in healthcare—and how you can identify and stop more improper payments.

Healthcare 62

Healthcare Analytics 62

Concentrix

AUGUST 29, 2023

See how one healthcare innovator realized their vision of personalized healthcare through generative AI-fueled experience innovation.

Healthcare 62

Healthcare Personalization Technology 62

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 What is a Healthcare Chatbot? The healthcare industry is no different.

Chatbots 96

Chatbots Healthcare Self service Morale 96

Cisco - Contact Center

MAY 23, 2023

Cisco recently hosted its first Smart Healthcare Summit in Singapore, involving experts from the Australian and Asian health and higher education sectors. While the challenges facing healthcare… Read more on Cisco Blogs

Healthcare 96

Healthcare Education 96

kommunicate

AUGUST 6, 2023

But healthcare is a very complex industry. [.] The post State of Conversational AI in Healthcare appeared first on Kommunicate Blog. Last Updated on August 6, 2023 Large language models like ChatGPT(OpenAI), Bard(Google), Claude(Anthropic), and LLaMA(Meta) have seen a significant rise in its usage across different industries.

Healthcare 69

Healthcare Chatbots Customer Support 69

The Northridge Group

APRIL 25, 2023

For decades, patients have had limited options for accessing healthcare services, scheduling appointments, or even paying bills. The traditional healthcare journey for a patient looked something like the following scenario. Chatbots are also catching on in the healthcare industry.

Healthcare 67

Healthcare Technology Self service Chatbots 67

Nuance

APRIL 10, 2023

… The impact of technological advancements in healthcare Read More » The post The impact of technological advancements in healthcare appeared first on What’s next blog.

Healthcare 76

Healthcare Technology 76

Contact Center Pipeline

FEBRUARY 3, 2021

Healthcare and PowerHouse have a very long and rich history. We have had the privilege of working with some of the best systems in the country as they address the new and emerging demands of the 21st century patient experience. Access Centers have been a special focus of our consulting work; they are, after all, […].

Healthcare 147

Healthcare Consulting Consulting Contact Center 147

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

Answering services 52

Answering services Healthcare Call Center call center solutions 52

Nuance

JUNE 15, 2023

… How AI helps healthcare organizations achieve the Quintuple Aim Read More » The post How AI helps healthcare organizations achieve the Quintuple Aim appeared first on What’s Next blog.

Healthcare 75

Healthcare 75

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers. Shep Hyken.

Healthcare 319

Healthcare Customer Experience Technology Customer Service 319

Cisco - Contact Center

MAY 2, 2023

With HIMSS23 now behind us, I would like to take the opportunity to reflect back on the insightful discussions we had with healthcare leaders around the evolving role of technology. While the… Read more on Cisco Blogs

Healthcare 98

Healthcare Technology 98

kommunicate

MAY 1, 2023

”— Voltaire A visit to a healthcare facility is not pleasant. The post 9 Patient Retention Strategies For Your Healthcare Institute In 2023 appeared first on Kommunicate Blog. Last Updated on May 1, 2023 “The art of medicine consists of amusing the patient while nature cures the disease.”—

Healthcare 82

Healthcare 82

kommunicate

JUNE 4, 2023

The post Future of Conversational AI For Pharma And Healthcare appeared first on Kommunicate Blog. Artificial Intelligence is not science fiction or something that “computer scientists” are “working upon.” They are now very much part of our everyday lives. Goldman Sachs says that AI will take 300 million [.]

Healthcare 79

Healthcare 79

ConvergeOne

APRIL 25, 2023

So, how do healthcare organizations negotiate these challenges without compromising quality care? By taking customers on a journey.

Healthcare 78

Healthcare Customer Experience 78

Comm100

APRIL 12, 2023

Accessibility is critical in healthcare. Clearly, healthcare providers face a need to communicate with their patients in an accessible way. Accessibility through remote care One of the most significant ways that live chat helps to improve accessibility in healthcare is by enabling remote care delivery for patients.

Healthcare 98

Healthcare Chatbots Education Feedback 98

JustCall

AUGUST 8, 2023

Healthcare is not far behind. In an industry that runs primarily on the manual skill of doctors, nurses, and other healthcare workers, AI technology has integrated seamlessly into crucial procedures to ensure scaling and optimization. In healthcare as well, virtual assistants and AI bots have impacted patients and caregivers alike.

Healthcare 52

Healthcare Customer Support Chatbots Self service 52

Contact Center Pipeline

JULY 23, 2020

While many folks at all levels in all industries are working from home, this article focuses on contact center agents within healthcare environments moved […]. Yet, this is not the way it was intended to happen!

Contact Center 147

Contact Center Healthcare Call Center 147

ConvergeOne

JUNE 27, 2023

Healthcare employees know that securing sensitive patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations is critically important. However, the methods through which healthcare professionals must secure personal health information have changed over the years.

Healthcare 62

Healthcare Accountability Personalization Enterprise 62

kommunicate

JANUARY 27, 2023

Last Updated on January 27, 2023 The healthcare sector worldwide is witnessing significant shifts in the conventional trends that have been followed for years. Healthcare trends include significant adoption and acceptance of technology in healthcare organizations across all geographies and demographics.

Healthcare 73

Healthcare Technology 73

The Northridge Group

AUGUST 23, 2022

Quality Monitoring needs vary by industry, but one industry with very specific and complex Quality Monitoring needs is the healthcare industry. Healthcare Quality Monitoring. The post How Contact Center Quality Monitoring Benefits the Healthcare Industry appeared first on The Northridge Group. A Success Story.

Contact Center 108

Contact Center Healthcare outsourcing contact center associations 108

AWS Machine Learning

AUGUST 1, 2023

In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. In a healthcare setting, this would mean giving the model some data including phrases and terminology pertaining specifically to patient care.

Healthcare 75

Healthcare APIs Scripts Best practices 75

JustCall

AUGUST 8, 2023

The digital revolution has left an imprint on the healthcare industry as well. with healthcare. with healthcare. Here, we talk about the impact of artificial intelligence on healthcare – more specifically, from a conversational AI angle. What is Conversational AI in Healthcare?

Healthcare 52

Healthcare Chatbots Technology Consulting 52

Nuance

DECEMBER 19, 2022

The post Monitoring AI solutions in healthcare appeared first on What’s next.

Healthcare 85

Healthcare Engineering Technology Management 85

MiaRec

JULY 3, 2023

While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.

Contact Center 85

Contact Center Healthcare Analytics 85

TeleDirect

APRIL 6, 2022

Does your healthcare group require a rapid, reliable platform to handle patient calls? If you’re looking for the benefits of a healthcare call center without all the administrative time and money that goes into an in-house contact center, TeleDirect is here to assist. What are the Benefits of a Healthcare Call Center?

Call Center 62

Call Center Healthcare call center solutions Scripts 62

Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.

Healthcare 98

Healthcare Interactive Voice Response Virtual Agent Self service 98

Zappix

SEPTEMBER 7, 2023

As a healthcare provider, implementing a digital intake process can bring numerous benefits to your practice. Here are some advantages of using a digital intake process:

Healthcare 40

Healthcare 40

Ansafone

AUGUST 30, 2018

Healthcare Contact Center Best Practices Medical centers have unique needs that require healthcare call center companies to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices [crosslink].

Call Center 162

Call Center Best practices Healthcare Contact Center 162

Nuance

DECEMBER 15, 2022

The post Rebuilding trust to empower the future of healthcare appeared first on What’s next. Relationships that are anchored in trust lead to better diagnoses and treatments, improved compliance and outcomes, increased patient satisfaction, and greater patient willingness to seek care or preventive screenings. Trust also affects [.].

Healthcare 82

Healthcare Personalization 82

The Northridge Group

MARCH 28, 2022

The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. A Fortune 50 Healthcare client wanted to better understand the drivers of their high incidence of repeat calls. A Success Story. A Three-Pronged Approach.

Contact Center 108

Contact Center Healthcare Analytics First call resolution 108

Nuance

DECEMBER 14, 2022

With member satisfaction scores declining and healthcare [.]. The post How conversational AI helps healthcare payors transform member engagement appeared first on What’s next. But it’s also a clear indication that members now expect better service and engagement from payors—in every channel.

Healthcare 82

Healthcare Metrics Contact Center Interactive Voice Response 82

Nuance

APRIL 19, 2021

Healthcare technology innovations continue to empower physicians, enabling them to achieve the best outcomes for their patients. The post Abdali Hospital’s vision for the future of healthcare technology appeared first on What’s next. It’s heartening to hear stories from around the [.] It’s heartening to hear stories from around the [.]

Healthcare 119

Healthcare Technology 119

Concentrix

MARCH 3, 2022

The post Healthcare CX appeared first on Concentrix. Learn how the Concentrix XP Experience Platform can help you reimagine your patient and member experience.

Healthcare 62

Healthcare 62