Why IoT Security is Crucial for Healthcare’s Future

Revation Systems

It’s clear that healthcare communication technology is leading to a more highly interconnected world. As the world becomes saturated with connected devices and the Internet of Things (IoT), the price of convenience creates some serious impacts to healthcare security.

Guest Blog: How to Create Customer Loyalty in the Healthcare Space

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration.

Lessons Learned from the Biggest Healthcare Data Breaches in History

Revation Systems

Digital healthcare has been growing to satisfy the demands of an industry eager for healthcare technology that provides better physician collaboration and improved patient care. million of its patients , becoming the single largest healthcare data breach of 2016.

North Memorial Health: The True Advantage of UC Technology within the Healthcare Space

Revation Systems

Q: What benefits are your employees experiencing since deploying LinkLive Healthcare/Knowledge Base? The post North Memorial Health: The True Advantage of UC Technology within the Healthcare Space appeared first on Revation Systems.

Chatbots—Just What the Doctor Ordered

Aspect

This example is just one of many in which chatbots are coming to the rescue in the healthcare industry, and the timing couldn’t be better. That said, healthcare organizations may not necessarily be able to move forward with a chatbot policy on their own.

Improving Patient Engagement with Reporting and Business Intelligence

Aspect

Healthcare organizations are no different but in addition to reducing costs, they also look to better clinical outcomes and enrich patient experiences. Here are a few ways healthcare organizations can do this: Scorecards and Dashboards.

How Healthcare Providers Can Help Patients Manage Their Health at No Cost 

Aspect

In the healthcare industry, communicating effectively with patients, getting them to understand treatment details, maintaining follow-up schedules and remembering appointment times is challenging enough under normal circumstances.

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know

HGS

Posted by Krithika Srivats As we noted in our May 13 post, Part 1 of our series on this topic, healthcare consumerism is stepping up [.]. The post Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know appeared first on Team HGS Blog.

Mobilizing the Health Call Center Workforce (& Why It’s Needed)

Revation Systems

As an increasing number of consumers turn to their smartphones instead of their laptops, industries such as healthcare must also consider how their employees use technology on-the-go , including mobilizing the health call center workforce in a way that best fits their unique needs.

Helping the Everyday Heroes

Aspect

Caregivers are the people who are often the critical linchpin between an individual care recipient, healthcare teams and social services systems. . Healthcare and social service providers have to communicate with people where they are.

A Better Way to Measure Success in Contact Centers

Blueworx

First, let me say, I do realize that healthcare providers just […]. I’m sitting here on hold with my health insurance provider (again). Same issue, fourth time on this same call. The post A Better Way to Measure Success in Contact Centers appeared first on Blueworx.

Q & A with Customer Experience Futurist Blake Morgan

Bill Quiseng

Do you enjoy doing paperwork for insurance, healthcare etc? I had the great opportunity to interview Blake Morgan , customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences.

Adapting Value-Based Principles to the Patient Contact Center

HGS

Today's healthcare organizations are competing to gain and retain patients. BPO Contact Center Health Care HealthcareA modernized contact center is critical to differentiate your organization.

How Contact Centers Impact Patient Experience

HGS

agents Contact Center Health Care HealthcareA modernized patient contact center is critical both for differentiating your organization from the competition and for preventing revenue leakage. The post How Contact Centers Impact Patient Experience appeared first on Team HGS Blog.

When Bad Systems Happen to Good People

Customers That Stick

Sadly, when we’re discussing healthcare, I believe that this type of unfeeling service becomes an ethical issue on some level. In healthcare, a little customer service can go a long way.

What It Means to “Take Care” of the People, Who Take Care of People

Call Center Weekly

By: Cheri Arafiles In my experience, most patient experience initiatives are very specific to improving the Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores of an organization.

Amazing Business Radio: Donn Sorensen

ShepHyken

Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorensen, speaker, philanthropist, and Regional President of Mercy, a large healthcare organization based in St. Donn Sorensen Shares Leadership Principles That. Drive a Customer-Focused Culture.

Is Omnichannel Language Support in your Contact Center Strategy?

Call Center Coach

The company serves hospitality, legal, government, healthcare, life sciences, marketing communications, social media, mobile, insurance, financial services, and technical industries, as well as contact centers and utilities.

4 Contact Center Reports to Start Off Your Year

Fonolo

In industries such as finance/banking, healthcare, and utilities, consumers are turning to the phone more often than the overall average—74% used the phone for finance, 73% for healthcare, and 69% for utilities…”.

Why Branch Put Down Roots in Minneapolis

Branch Mesenger

While tech on the coasts builds products that help young, urban Millennials, we see opportunity in tackling the big problems of the entrenched industries of this region -- healthcare, insurance, manufacturing, and retail.

10 Proven Champion-Challenger Optimizations To Improve CX

West

It can be a challenge keeping up with ever-changing customer demands. Consumer trends shift from one year to the next, and so must your communication plan. But how can you afford to constantly try out new practices without breaking the bank? Well, a major U.S.

4 Factors Increasing Call Volume at Your Business (and How Proactive Communication Can Help)

West

Healthcare Interactive Services Proactive Notifications & Mobility airline automotive business call case study center communication contact email emergency increasing insurance notification pharmacy proactive seasonality SMS strategy success text travel voice volume

The State of the Bot Going Into 2018

Aspect

RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. 2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What happened in 2017, and what will 2018 bring? Let’s have a look. It is still early.

Secrets Revealed! How to Thrive in an Uncertain World

Beyond Philosophy

healthcare, it sometimes seems that there’s little we can count on. By nature, I’m an organized person. I like things clear and orderly, laid out in black and white.

Security Culture Series — Part I: Expanding IT’s Responsibility

Revation Systems

Recently in InfoSecurity Magazine , I discussed why the cultural mindset of healthcare organizations in particular needs to change as digital transformation continues to alter consumer communications — and outlined three tips to achieve this shift.

Skate Where the Puck is Going to be: Adapt with Changes to Thrive

inContact

You might also think of companies like DuPont moving from a gun powder provider to one of the largest manufactures of various crop science, healthcare, electronics, and nutrition products. We all know that businesses have to adapt with changes in order to thrive and survive.

Chatbots – Reigniting the Spark in B2C Engagement

Aspect

Healthcare. Healthcare providers invest a lot of money and time in patient engagement; especially when it comes to staff members responding to and taking patient inquires and helping them take better care of themselves.

B2C 15

The Human Factor: Why Call Centers Should be More than Just Phones

Revation Systems

In healthcare this is referred to as patient engagement. Given today’s climate of security concerns and DDoS attacks, which increased by 28 percent in Q2 this year, encryption is also a major factor for 21st century contact center software, especially in sectors such as healthcare and banking.

Amazing Business Radio: Dan Gingiss

ShepHyken

Shep Hyken discusses social customer care with Dan Gingiss, head of digital marketing for a Fortune 100 healthcare company, expert on social media & social customer care, and co-host of the “Focus on Customer Service” podcast.

The Role of Digital in Customer Experience, by Sandeep Kuvvarapu

ijgolding

Ameyo provides solutions both on-premise and cloud platforms and caters to wide range of customers not limited to leading BFSIs, BPOs, Government Organizations, Healthcare, E-Commerce & Consumer Tech etc.

CX: The Shift from Call Center to Contact Center

Revation Systems

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.

The Cloud in 2016: What’s Driving Adoption Now

inContact

One of our recently announced contracts with a large national digital healthcare company offers an excellent example of how our software enables improved business outcomes for our customers.

APIs 25

Chat in the Contact Center – an Expert Panel Weighs in – Part 1/3

Taylor Reach Group

Paul: In regards to the healthcare industry, I find this to be true. In particular industries, such as financial or healthcare services, you may have some pushback in adopting a chat channel due to this perceived security issue.

Revation at HIMSS18: What’s Next with Patient Engagement?

Revation Systems

The current state of digital transformation has created ripples of change throughout the healthcare industry. We’ll be there too – join us to learn more about the changing digital landscape in healthcare.

The Sound Heard Round the World: How Contact Centers are Transforming Veteran Care

Revation Systems

Fortunately, modern contact centers play a large role in preventive care and have the ability to transform veteran healthcare. Contact centers are widely recognized as the centerpiece of unified communications solutions to improve customer service quality and agent productivity.

Taylor Reach Group Working with Major Veterinary Hospital on Telephony Sourcing Project

Taylor Reach Group

Through this project, and several other client projects in the healthcare industry or other verticals, TRG continues to expand our Technology Sourcing initiative which assists organizations to source Telephony, IVR Platforms and Services, Workforce Management, Email Management, Chat Management, SMS and CRM Systems. Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc.

C Suites Shudder As Panama Papers Go Online

Beyond Philosophy

From the report: “Tax dodging by multinational corporations costs the US approximately $111 billion each year and saps an estimated $100 billion every year from poor countries, preventing crucial investments in education, healthcare, infrastructure, and other forms of poverty reduction.