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Using AI to address five critical business challenges in healthcare

Callminer

From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.

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Why Your Healthcare Practice Needs a Specialized Medical Call Center

TeleDirect

Why Your Healthcare Practice Needs a Specialized Medical Call Center Introduction In today’s healthcare landscape, patient expectations have evolved dramatically. For healthcare providers, managing these demands while maintaining clinical excellence can be overwhelming. Benefits of Partnering with a Healthcare Call Center a.

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Intelligent healthcare assistants: Empowering stakeholders with personalized support and data-driven insights

AWS Machine Learning

Their knowledge is static and confined to the information they were trained on, which becomes problematic when dealing with dynamic and constantly evolving domains like healthcare. The healthcare industry is a complex, ever-changing landscape with a vast and rapidly growing body of knowledge.

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Improving Patient Self-Service: How Healthcare Contact Centers Can Use Chatbots & Adaptive Engagement to Elevate Patient Experience

Calabrio

Customer Experience Improving Patient Self-Service: How Healthcare Contact Centers Can Use Chatbots & Adaptive Engagement to Elevate Patient Experience The healthcare industry is at a breaking point. With Calabrio, healthcare organizations can transform self-service into truly adaptive, human-centered patient engagement.

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How to Build an AI-Powered Contact Center as a Service Platform

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.

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How AI Call Center Solutions Are Transforming the Healthcare Patient Experience

SharpenCX

Discover how AI call center software transforms healthcare operations by automating appointment scheduling, reducing wait times, delivering real-time analytics, and integrating with EHR systems, enhancing patient satisfaction and staff efficiency.

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HCCT 2025 Preview: Healthcare CX Tips from Atlanta

Outsource Consultants

Why HCCT 2025 Matters The HCCT (Healthcare Call & Contact Center) Conference is a legacy event, but it stays relevant by staying operational. Its where healthcare contact center leaders talk practically about digital transformation, staffing realities, and the pressure to improve patient experience with limited resources.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.