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Using AI to address five critical business challenges in healthcare


From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.

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6 Healthcare Call Center Best Practices


Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.


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Leverage Healthcare Technology to Enhance Patient Retention

The Northridge Group

If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. Conversely, retaining existing patients is far more achievable and economically viable, especially in the ultra-competitive modern healthcare marketplace.

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Customer Service Lessons From the Healthcare Industry Any Business Can Use with Jennifer FitzPatrick


Top Takeaways: We go to healthcare providers to address a big problem; our health. Some healthcare practitioners know how to treat symptoms and illnesses; however, they are falling short of making the patients feel like they are human beings with respect and dignity. Nobody wants to engage with the healthcare system.

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How to Build an AI-Powered Contact Center as a Service Platform

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.

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How LinkLive Enabled Banner Healthcare to Update and Automate Its Transfer Center

Revation Systems

Banner Health operates one of the largest healthcare systems in the United States. Another area where LinkLive has added value and efficiency to Banner involves the review of calls for purposes of internal oversight or litigation, which is common among healthcare companies. We can very quickly chat with people at home or in the office.”

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Sales Manager (Healthcare)


The post Sales Manager (Healthcare) appeared first on Zappix. The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Big Data, and more.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.