Trends in Healthcare… Some May Surprise You

Contact Center Pipeline

In June, I attended the Healthcare Call Center Times Conference in Pittsburgh. As evidenced by the conference, healthcare is among the fastest-growing contact center verticals in the market. Many of today’s healthcare […].

Best Practices When Choosing Healthcare Call Center Companies


Outsourcing partners provide a host of services for the healthcare industry, ranging from … Best Practices When Choosing Healthcare Call Center Companies Read More ». The post Best Practices When Choosing Healthcare Call Center Companies appeared first on Ansafone Contact Centers.

The future of healthcare customer service

TELUS International

Discover the three healthcare industry trends that are making customer service more important than ever. Healthcare

Appointment Triage: Managing Appointments Over the Phone for Healthcare Providers


Everything in healthcare evolves out of interactions between providers and patients. So, making and keeping appointments is mission-critical for many healthcare providers. Healthcare Plum FuseBut people miss appointments all the time.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

healthcare) to 65% (consumer electronics). eGain clients “ease” (into AI) An integrated healthcare payer and provider in the US tried out. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

Why Healthcare Providers Should Work with TeleDirect


Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. Today, the definition of healthcare providers includes: Family practitioners. Why should healthcare providers work with TeleDirect?

Why IoT Security is Crucial for Healthcare’s Future

Revation Systems

It’s clear that healthcare communication technology is leading to a more highly interconnected world. As the world becomes saturated with connected devices and the Internet of Things (IoT), the price of convenience creates some serious impacts to healthcare security.

Guest Blog: How to Create Customer Loyalty in the Healthcare Space


This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration.

Discuss Healthcare Call Center Trends with Revation at HCCT 2018

Revation Systems

Curious about recent trends in digital transformation and how they can impact and ultimately improve the patient experience, while lowering costs in healthcare call centers? The post Discuss Healthcare Call Center Trends with Revation at HCCT 2018 appeared first on Revation Systems.

3 Ways Healthcare Engagement Models Differ from Other Industries


3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Healthcare.

Healthcare Organizations: When Accurate Scheduling is Essential, Workforce Management Delivers

Monet Software

The healthcare industry is struggling with a workforce shortage at the moment. The labor situation places an extra challenge on healthcare contact centers, which must allocate limited human resources with optimal efficiency, so patient service is not jeopardized.

How to Create a Better Healthcare Patient Experience


But does that hold true for healthcare, too? In recent years, patients often elect to receive healthcare through mobile apps, outpatient treatment and clinics instead of hospitals, according to Modern Healthcare.

Lessons Learned from the Biggest Healthcare Data Breaches in History

Revation Systems

Digital healthcare has been growing to satisfy the demands of an industry eager for healthcare technology that provides better physician collaboration and improved patient care. million of its patients , becoming the single largest healthcare data breach of 2016.

Healthcare Contact Centers: The Open Enrollment Crunch

Monet Software

But for healthcare contact centers, the last three months of the year can be summed up in two words: Open Enrollment. Of course, public sector and government healthcare agencies are often further challenged with resource constraints. Thus a flexible cloud model becomes more desirable, as it allows healthcare organizations to effectively manage costs as workforce demand fluctuates. October, November and December will be here sooner than you think.

How Healthcare Providers Can Help Patients Manage Their Health at No Cost 


In the healthcare industry, communicating effectively with patients, getting them to understand treatment details, maintaining follow-up schedules and remembering appointment times is challenging enough under normal circumstances.

Industry Expertise Boosts Effectiveness of the Service Experience in Healthcare


The digital disruption in healthcare is here. Pair that with the ever-growing trend toward digital communication platforms and the shrinking population of medical professionals staying in the field, and it’s clear that a specialized, efficient and digitally diverse service system is needed to thrive in the healthcare industry. Some major systems such as Medicare have begun using assessment tools like star ratings to measure the value and effectiveness of their healthcare plans.

The most important quality for a healthcare customer service agent to have

TELUS International

Learn how to make your company's healthcare customer service a more empathetic, humane experience

Digital Transformation, Healthcare and the Contact Center


Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. Leaden has both wide and deep experience, working with mid-size to large enterprise customers in several industries, not least of which is healthcare.

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know


Posted by Krithika Srivats As we noted in our May 13 post, Part 1 of our series on this topic, healthcare consumerism is stepping up [.]. The post Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know appeared first on Team HGS Blog.

3 Requirements You Should Have for Your Healthcare Contact Center

Outsource Consultants

A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. In other words, the healthcare industry is due for a disruption similar to how Amazon has done it in the retail space.

In Healthcare, When Are Video Interpreters Preferable to Telephone Interpreters?

Certified Languages International

There is no dispute that using an interpreter in a healthcare setting improves the quality of care for a limited English proficient (LEP) patient. ” Related: Why Healthcare Providers Need to Embrace Remote Interpreting.

The Right, Fully Featured IP PBX Software for Healthcare Industries Brings Improvements Across the Board


VoIP technologies are gaining traction and one area where they can be of immense help is healthcare. Here is how and why IP PBX is indispensable in healthcare. Not all may be of use for healthcare but the find me/follow me feature, voice mail and recording features are certainly useful. WebRTC is a game changer for healthcare. The post The Right, Fully Featured IP PBX Software for Healthcare Industries Brings Improvements Across the Board appeared first on.

North Memorial Health: The True Advantage of UC Technology within the Healthcare Space

Revation Systems

Q: What benefits are your employees experiencing since deploying LinkLive Healthcare/Knowledge Base? The post North Memorial Health: The True Advantage of UC Technology within the Healthcare Space appeared first on Revation Systems.

Empowering Service Providers, Medical Staff, Patients, Doctors, and Pharmaceuticals on Any Channel

Bright Pattern

The healthcare industry faces many challenges in communicating with patients and increasing the customer experience. With increasing expectations of customers and compliance restraints, healthcare providers often wonder how they can improve satisfaction ratings without breaking the bank.

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know


Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know. Today’s Healthcare Consumer. More and more, today’s healthcare consumer is educated, working from the informed decision-making vantage point. Healthcare.

It All Begins with Good Health

Contact Center Pipeline

Compensation agent job benefits agent wages call center contact center cost management healthcare economics

Connect with Revation at HIMSS 2019

Revation Systems

Looking to stay ahead of the game in healthcare technology as it rapidly evolves? News Digital Transformation future of healthcare health IT healthcare innovation HIMSS 2019

HITRUST — 2018 and Beyond

Revation Systems

Looking specifically at the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) was created to better protect patient data; however, with the lack of an industry-standard cybersecurity framework, it isn’t accomplishing its intended goal.

Virtual Care, Future of Care and the Mobile Workforce — A Discussion with Revation CEO Perry Price

Revation Systems

This is why I was so excited to get the time to sit down with Perry and pick his brain about healthcare’s hot topics — virtual care, the future of healthcare and the mobile workforce. What is the future of Virtual Care in healthcare?

What’s Trending in Telehealth for 2019

Revation Systems

Technology has impacted numerous industries in the last five years, with the healthcare industry being the topic of much discussion. As telehealth technology becomes more widespread and makes a positive impact on the healthcare of millions of patients across the U.S.,

2 Things I Learned About Personal Connection From 3 Nurse Technicians

Myra Golden Media

Customer Experience Design Patient Experience Patient Experience Training Delight the Patient Training Engaging Patient Experience Enriching Patient Experience Healthcare Patient Experience Hillcrest Medical Center Tulsa Patient Experience Patient experience training

What Happens To CX If CVS Buys Aetna?

Customer Experience Matters

While there may be a lot of value in a combined company’s increase in power in drug distribution, what might this healthcare vertical integration mean for customer experience? Customer experience Healthcare Aetna CVS CVS/Caremark Healthcare reformCVS made an offer to buy Aetna for more than $66 billion.

Adapting Value-Based Principles to the Patient Contact Center


Today's healthcare organizations are competing to gain and retain patients. BPO Contact Center Health Care HealthcareA modernized contact center is critical to differentiate your organization.

Mobile and SMS – A New Hope in Patient Engagement


We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. If we compare this technology to other consumer sectors including financial, travel and retail; healthcare has a way to go—but they are on the right path.

NGPX & CIO Summit Takeaways


Healthcare IT and Administrative decision-makers nationwide are all grappling with repercussions of patient consumerization. A common statistic cited at both conferences was that healthcare is 10 to 15 years behind all other industries in the ability to support omni-channel communication. .

Secure Text Messaging and Email for Medical Practices

Ambs Call Center

HealthcareMost health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.

Time on Capitol Hill


Healthcare Artificial Intelligence clinical documentation improvement health IT healthcare industry Speech Recognition Voice RecognitionI arrived at the Rayburn House Office Building on Independence Avenue ready to seize the day.

Revisiting Top HIPAA Violations and Safeguarding Tech Against Them

Revation Systems

Yet as HIPAA and HITRUST certifications become increasingly important for health IT vendors, we felt the topic of HIPAA violations and safeguarding patient technology was worth revisiting — especially as healthcare cyberattacks continue to rise.

How Contact Centers Impact Patient Experience


agents Contact Center Health Care HealthcareA modernized patient contact center is critical both for differentiating your organization from the competition and for preventing revenue leakage. The post How Contact Centers Impact Patient Experience appeared first on Team HGS Blog.

A 2019 prediction: Radiologists accelerate the adoption of workflow-integrated AI solutions


I have a prediction for the adoption of AI in radiology in 2019: radiologists not only will adopt workflow-integrated AI solutions in increasing numbers, they will accelerate development and application of these solutions throughout the healthcare value chain.