Car Sales Through Vending Machines!

Beyond Philosophy

The post Car Sales Through Vending Machines! The customers have spoken, and they’ve had enough of car dealerships.

Sales 37

How Are You Helping Your Customers Self-Confirm the Sale?

ShepHyken

Just imagine if you were the Director of Sales for a private jet company. Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx , a private jet company that offers their services to corporate and private members.

Sales 33

5 Ways Personalization Drives Sales Success

VocalCom

Here are five ways personalization impacts customers’ purchasing habits and drives sales success. This, in turn, leads to greater sales and customer retention rates. The post 5 Ways Personalization Drives Sales Success appeared first on Vocalcom Blog. For many companies, personalization remains a top priority in this new year. Many brands are achieving this goal by offering stronger service and personalized content through artificial intelligence and geolocation.

The Surprising Secret to Sales Growth

Beyond Philosophy

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. Make sure your customers stay with you, don’t move on and increase your sales.

Sales 38

Want More Sales? Give All Your Money Away!

Beyond Philosophy

This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. Sales soared in 2012. The post Want More Sales?

Sales 31

Should Customer Service be a Sales Channel?

DMG

Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management. And agents surely participated in training courses where they were instructed in how to improve their sales skills.

You Can NEVER Do Customer Service without Doing Sales

Win the Customer

Have you ever called to speak to a customer service representative who didn’t listen to your problem? Did it sound like the customer support person was reading answers off a page and wouldn’t let you get a word in edgewise?

Sales 42

From the Sales Desk: My Lightning Experience

InGenius

I'm so used to how Salesforce Classic works that I didn't want to risk losing my momentum, or ultimately reducing my sales performance by working with a tool I didn't understand. Rachel Francoeur is a Sales Support Specialist here at InGenius. Change is hard.

CRM 11

How to be Successful in Outbound Sales

Convoso

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult.

Pete Jones of Grypp Talks Sales and Service Platforms

Call Center Coach

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets.

Sales 16

Capturing Sales Leads through a Virtual Receptionist

Abby Connect Virtual Receptionists

In fact, virtual receptionist services can effectively be used to generate leads, qualify leads, convert them to sales and even nurture them post-sales.

Sales 10

Does Your Channel Run In A Silo?

Ian Jacobs

channel partners distribution channels - ISVs OEMs & VARs integrated marketing (cross-channel) multichannel selling strategies partner & affiliate marketing partner relationship management (PRM) alliances channel channel marketing channel sales indirect sales partners

B2B 53

Enhancing the Customer Experience For Successful Sales Lead Generation

Win the Customer

Some organizations thrive, and it’s usually because of high performing sales and service teams being closely aligned around a clear customer experience. Communication Customer Experience

Sales 26

When Sales Does Service on Social with Phil Gerbyshak

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Video

Sales 18

The Lead Qualification Approaches Proven to Lift Sales

Genroe

Sales cycles are long, typically 3 months to longer than a year, sales staff resourcing is high and even just creating the proposal can take hours, or in some cases, hundreds of hours. The post The Lead Qualification Approaches Proven to Lift Sales appeared first on Genroe. B2B selling is expensive.

Making the Sale: 3 Cold Calling Tips

Win the Customer

Business Call Center Communication Contact Center Customer Service Sales Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.

The Role of CX in a Sales Culture

Beyond Philosophy

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work.

Sales 14

Why Your Sales Team Needs to Be Trained in Customer Service

The Center for Client Retention

Sales and customer service are often thought of as separate entities and in a certain sense, they are. On the surface, sales personnel have the goal of maximizing the company revenue by selling more and gaining new customers.

Top 10 Posts of 2017

Contact Center Pipeline

Featured artificial intelligence call center career paths contact center cost management metrics motivation sales incentives scheduling training WFM workforce managementThe end of December is a great time to reflect on the past year.

Sales 34

Top 5 Posts in April

Contact Center Pipeline

Other popular topics included agent scheduling, sales incentives and how to create a culture of accountability for achieving performance metrics. Featured call center contact center performance metrics sales incentives scheduling WFM workforce management

Want to exceed expectations in your contact center? Have your supervisors put their primary focus on coaching and development

Robert Davis

Resources call center operations call center training contact center training customer contact center consulting customer contact center sales Customer Contact Centers revenue growth training and coaching value of coachingBy Brad Baumunk , COO. It is hard to believe it is 2018.

Should Customer Service be a Sales Channel?

DMG

Should Customer Service be a Sales Channel? . It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management, and participated in training courses where they were instructed in how to improve their sales skills.

CRM 3

[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?

Convoso

Are your outbound sales team efforts optimized for productivity? See just how successful your outbound sales team is by taking our free quiz below – and receive personalized insight into how and what you can do to improve your outbound sales efforts.

How to Make Your First eCommerce Sale and Win Customers [INFOGRAPHIC]

Win the Customer

The way we sell our goods and services has changed beyond recognition, especially since the introduction and subsequent rapid growth of e-commerce. Getting yourself noticed and promoting your business is now done using social media and might include a YouTube video and content on Pinterest.

Sales 16

Customer Centric Sales & Service Policies

ClearAction

Customer Centric Sales & Service Policies Lynn Hunsaker. Do our sales and service policies show it? Customers prefer straightforward, intuitive policies and easy access to live help in sales and service.

How to Nurture Your Sales Funnel Using Only Social Media Experience [INFOGRAPHIC]

Win the Customer

In the modern age of sales and marketing, turning a profit isn’t always as easy as posting an advertisement. Social media has changed the way that businesses interact with their customers and few customers today really trust ads.

Case Study: Increase Your Sales by 47% by Doing This…

Beyond Philosophy

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy. It’s all in the packaging. Gressingham Foods, a pre-packaged food company in the UK, wanted to change their brand image at the store. They were declining as a brand and wanted their image to project “premium but accessible.”.

The Link Between Customer’s Senses and Increased Sales

The Center for Client Retention

Online sales on the other hand, can include videos, pop-ups, and infographics. A combination of several high-resolution photos and clever storytelling boosts sales of these items. Today we are excited to share a guest blog from Jasmine Williams.

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

Sales close rate – Provided call flow coaching and helped agents tailor the solution using targeted discovery questions. Sales per 100, customer care queue – Utilized a process that focused on reviewing the customer’s account and discovery questions. Sales per 100 improved from 4.49

Find, Win, Keep: A simple customer centric business strategy

ijgolding

’ Another simple question – and this time one that those responsible for sales should be very capable of answering. Whether it be a B2B or B2C environment, increasing sales is always very high up on the agenda – and so it should be.

B2B 28

5 Tips for Driving Sales Agent Success

VocalCom

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead.

5 Tips for Driving Sales Agent Success

VocalCom

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead.

Surprising Ways to Motivate Your Agents

Contact Center Pipeline

So, I was thrilled to win movie tickets as part of a contact center sales campaign back when I was an agent. I love movies. However, the coworker sitting next to me hated movies and was not motivated at all by this contest. Everyone is different.

Morale 144

Heat Up Sales Cold Calls

8x8

Whenever I think of sales, I think of the stereotypical salesperson talking on the phone in a loud bustling office rattling off catchy opening lines and delivering convincing sales pitches. Luckily, modern technology can help solve this problem – and not just for sales representatives working at large companies. Sales and marketing organizations should look for cloud communications technologies that make calling customers smarter, easier and more productive.

Fast-Tracking Your Journey to Workforce Optimization: Tips for Mid-Sized Contact Centers

Contact Center Pipeline

Today’s mid-sized contact centers face many of the same business requirements as their larger counterparts, such as the need to drive sales, manage operating costs and deliver high-caliber customer experiences.

Dustin Yu Shares Getting More Conversions with Live Chat

Call Center Coach

If you do not include getting more conversions in your chat strategy then your cost cutting focus will mask your sales loss dilemma. Make Sales Easier. We all know that excellent service drives greater sales. Can your Grandma Convert sales using Live Chat.

ASU survey: Angry customers cost businesses $300B in future sales

Connecting the Dots

The study – the eighth Customer Rage Survey since the White House first conducted it in 1976 – found that businesses have put $313 billion in future sales at risk due to ineffective customer-service programs that leave a majority of consumers unsatisfied. CCMC ~.