Car Sales Through Vending Machines!

Beyond Philosophy

The post Car Sales Through Vending Machines! The customers have spoken, and they’ve had enough of car dealerships.

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The Surprising Secret to Sales Growth

Beyond Philosophy

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. Make sure your customers stay with you, don’t move on and increase your sales.

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[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?

Convoso

Are your outbound sales team efforts optimized for productivity? See just how successful your outbound sales team is by taking our free quiz below – and receive personalized insight into how and what you can do to improve your outbound sales efforts.

How to be Successful in Outbound Sales

Convoso

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult.

Want More Sales? Give All Your Money Away!

Beyond Philosophy

This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. Sales soared in 2012. The post Want More Sales?

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The Role of CX in a Sales Culture

Beyond Philosophy

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work.

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Customer Centric Sales & Service Policies

ClearAction

Customer Centric Sales & Service Policies Lynn Hunsaker. Do our sales and service policies show it? Customers prefer straightforward, intuitive policies and easy access to live help in sales and service.

Sales 56

Should Customer Service be a Sales Channel?

DMG

Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management. And agents surely participated in training courses where they were instructed in how to improve their sales skills.

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5 Tips for Sales Agent Communications

VocalCom

The rise of omnichannel practices has undoubtedly increased pressure on brands to capitalize on every sales opportunity. With customers reaching out on channels as diverse as social media, messaging, and phone, sales agents are challenged to turn both potential and current customers into loyal advocates without sounding too aggressive. Here are five tips for optimizing sales agent communications to drive brand growth and customer trust.

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Do You Have The Right BLEND For Sales?

Call Center Weekly

In my upcoming book, out this fall (I am still arguing with my editor over the title), I look at sales by what I call the BLEND principle. I need to close 10 new sales! Their thoughts and opinions matter on your way to a sale.

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How Are You Helping Your Customers Self-Confirm the Sale?

ShepHyken

Just imagine if you were the Director of Sales for a private jet company. Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx , a private jet company that offers their services to corporate and private members.

Sales 101

Extreme Customer Service and Sales – Perfect together?

Rudy Vidal Consulting

Are Extreme Customer Service (XCS) and sustainable increases in sales mutually exclusive? I believe XCS and increased sales are very compatible. Sales is a long term enterprise, even if your boss is whipping you for quota this month. To others it may seem easily applied.For too long we have held Sales to be a “cut throat”, “at all costs” discipline. I remember growing up my father thoroughly disliked sales people.

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The Link Between Customer’s Senses and Increased Sales

The Center for Client Retention

Online sales on the other hand, can include videos, pop-ups, and infographics. A combination of several high-resolution photos and clever storytelling boosts sales of these items. Today we are excited to share a guest blog from Jasmine Williams.

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Case Study: Increase Your Sales by 47% by Doing This…

Beyond Philosophy

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy. It’s all in the packaging. Gressingham Foods, a pre-packaged food company in the UK, wanted to change their brand image at the store. They were declining as a brand and wanted their image to project “premium but accessible.”.

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5 Ways Personalization Drives Sales Success

VocalCom

Here are five ways personalization impacts customers’ purchasing habits and drives sales success. This, in turn, leads to greater sales and customer retention rates. The post 5 Ways Personalization Drives Sales Success appeared first on Vocalcom Blog. For many companies, personalization remains a top priority in this new year. Many brands are achieving this goal by offering stronger service and personalized content through artificial intelligence and geolocation.

5 Tips for Driving Sales Agent Success

VocalCom

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead.

Sales 48

5 Tips for Driving Sales Agent Success

VocalCom

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead.

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4 Ways Sales Psychology Influences Customer Behavior

Win the Customer

These retailers’ move away from muzak reflects an awareness of the impact subtle psychological elements of store atmosphere can have on sales. Here are a few ways sales psychology can influence buyer behavior. percent more sales than fast-tempo music.

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From the Sales Desk: My Lightning Experience

InGenius

I'm so used to how Salesforce Classic works that I didn't want to risk losing my momentum, or ultimately reducing my sales performance by working with a tool I didn't understand. Rachel Francoeur is a Sales Support Specialist here at InGenius. Change is hard.

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When Sales Does Service on Social with Phil Gerbyshak

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Video

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Heat Up Sales Cold Calls

8x8

Whenever I think of sales, I think of the stereotypical salesperson talking on the phone in a loud bustling office rattling off catchy opening lines and delivering convincing sales pitches. Luckily, modern technology can help solve this problem – and not just for sales representatives working at large companies. Sales and marketing organizations should look for cloud communications technologies that make calling customers smarter, easier and more productive.

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Why the Retail Industry Is Shifting to Direct-to-Consumer Sales

Win the Customer

Abercrombie & Fitch is counting on direct-to-consumer (DTC) sales to counter the retail apocalypse, Columbus Business First reports. leases expiring over the next two years, the fashion brand saw a 4 percent increase in sales, largely thanks to direct-to-consumer sales.

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Customer Service Is The New Sales

Win the Customer

Part of your “sales process” needs to be following up with your existing customers and communicating with them and listening to them regularly to make sure they are satisfied with your product or service.

Sales 94

Capturing Sales Leads through a Virtual Receptionist

Abby Connect Virtual Receptionists

In fact, virtual receptionist services can effectively be used to generate leads, qualify leads, convert them to sales and even nurture them post-sales.

Sales 52

The Lead Qualification Approaches Proven to Lift Sales

Genroe

Sales cycles are long, typically 3 months to longer than a year, sales staff resourcing is high and even just creating the proposal can take hours, or in some cases, hundreds of hours. The post The Lead Qualification Approaches Proven to Lift Sales appeared first on Genroe. B2B selling is expensive.

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Why Your Sales Team Needs to Be Trained in Customer Service

The Center for Client Retention

Sales and customer service are often thought of as separate entities and in a certain sense, they are. On the surface, sales personnel have the goal of maximizing the company revenue by selling more and gaining new customers.

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Making the Sale: 3 Cold Calling Tips

Win the Customer

Business Call Center Communication Contact Center Customer Service Sales Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.

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How to Use Artificial Intelligence for Better Outbound Sales and Telemarketing

Outsource Consultants

A recent article by Steve Woods discusses how artificial intelligence technology can help sales departments become more efficient. The key is to perform due diligence when trying to find AI-based apps for a sales team. Need an outbound contact center to drive sales and boost revenue?

Should Customer Service be a Sales Channel?

DMG

Should Customer Service be a Sales Channel? . It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management, and participated in training courses where they were instructed in how to improve their sales skills.

Sales 48

Webinar: Using Customer Feedback To Grow Sales

Genroe

The post Webinar: Using Customer Feedback To Grow Sales appeared first on Genroe. Best Practices Customer Feedback

You Can NEVER Do Customer Service without Doing Sales

Win the Customer

Have you ever called to speak to a customer service representative who didn’t listen to your problem? Did it sound like the customer support person was reading answers off a page and wouldn’t let you get a word in edgewise?

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ASU survey: Angry customers cost businesses $300B in future sales

Connecting the Dots

The study – the eighth Customer Rage Survey since the White House first conducted it in 1976 – found that businesses have put $313 billion in future sales at risk due to ineffective customer-service programs that leave a majority of consumers unsatisfied. CCMC ~.

Sales 62

ASU survey: Angry customers cost businesses $300B in future sales

Connecting the Dots

The study – the eighth Customer Rage Survey since the White House first conducted it in 1976 – found that businesses have put $313 billion in future sales at risk due to ineffective customer-service programs that leave a majority of consumers unsatisfied. CCMC ~.

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Q&A: Bright Pattern Welcomes Past Genesys Sales Star, John O’Brien, to the Team

Bright Pattern

On Tuesday, the Bright Pattern team welcomed John O’Brien on board to lead the Australia-New Zealand sales team. With his vast international experience, he has a true understanding of the call center industry across the globe and the trends emerging. And, as an industry vet and prior employee at Genesys, we figured he’d have some pretty important things to say

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4 Reasons Sales Agents Need to Have Customer-Centric Mindsets

Outsource Consultants

4) Implement quality incentive programs and top-tier training to ensure sales and customer service mesh together instead of being in silos. . 4 Reasons Sales Agents Need to Have Customer-Centric Mindsets. Companies want their call center agents to provide high-quality customer service and deliver ROI in the form of higher sales conversions. It’s no longer good enough for companies to have strictly sales-focused agents who are constantly pushing for more.

No Coffee Required: Quality Management System Boosts Performance, Sales

8x8

Increase in sales by spotting “sales gone wrong” and saving them before it’s too late. I had the opportunity to attend the IoD Convention in London this year. Brexit was a hot topic. My favorite comment about Brexit was from Yanis Varoufakis, the former Treasury Secretary of Greece, who’s had experience working with the EU. He said Brexit is like the song Hotel California. You can check out any time you like, but you can never leave.

Q&A: Contact Center Industry Sales Expert Shares Insights on Call Center Innovation and Transitioning to the Cloud

Bright Pattern

Last month, we welcomed Brian Hays to the Bright Pattern team as the Senior Vice President of Global Sales and featured him in a Q&A discussion on his experience in the contact center space. Today, in this exclusive interview, we are giving you an insider’s look at Hays’ view of the future of technology and innovation in the contact center industry. call center innovation

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Enhancing the Customer Experience For Successful Sales Lead Generation

Win the Customer

Some organizations thrive, and it’s usually because of high performing sales and service teams being closely aligned around a clear customer experience. Communication Customer Experience

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How to Create The Perfect Cold Calling Script For Call Centers

Convoso

outbound salesWhen was the last time you sat through a cold call? Probably was a very, very, very long time ago. With today’s advanced customer expectations, you will be lucky to even get someone to answer their phone.

Article: Quality’s New Frontier, Applying continuous improvement tools to marketing and sales

Connecting the Dots

Head of Quality at the Dr. Pepper Snapple Group, Ken Feldman, and John Goodman, Vice Chairman of Customer Care, teamed up to co-author Quality’s New Frontier, Applying continuous improvement tools to marketing and sales. CCMC ~.

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