Car Sales Through Vending Machines!

Beyond Philosophy

The post Car Sales Through Vending Machines! The customers have spoken, and they’ve had enough of car dealerships.

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The Surprising Secret to Sales Growth

Beyond Philosophy

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. Make sure your customers stay with you, don’t move on and increase your sales.

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Trending Sources

How Are You Helping Your Customers Self-Confirm the Sale?

ShepHyken

Just imagine if you were the Director of Sales for a private jet company. Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx , a private jet company that offers their services to corporate and private members.

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Customer Service Is The New Sales

Win the Customer

Part of your “sales process” needs to be following up with your existing customers and communicating with them and listening to them regularly to make sure they are satisfied with your product or service.

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4 Ways Sales Psychology Influences Customer Behavior

Win the Customer

These retailers’ move away from muzak reflects an awareness of the impact subtle psychological elements of store atmosphere can have on sales. Here are a few ways sales psychology can influence buyer behavior. percent more sales than fast-tempo music.

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You Can NEVER Do Customer Service without Doing Sales

Win the Customer

Have you ever called to speak to a customer service representative who didn’t listen to your problem? Did it sound like the customer support person was reading answers off a page and wouldn’t let you get a word in edgewise?

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Pete Jones of Grypp Talks Sales and Service Platforms

Call Center Coach

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets.

Does Your Channel Run In A Silo?

Ian Jacobs

channel partners distribution channels - ISVs OEMs & VARs integrated marketing (cross-channel) multichannel selling strategies partner & affiliate marketing partner relationship management (PRM) alliances channel channel marketing channel sales indirect sales partners

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When Sales Does Service on Social with Phil Gerbyshak

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Video

Sales 18

Enhancing the Customer Experience For Successful Sales Lead Generation

Win the Customer

Some organizations thrive, and it’s usually because of high performing sales and service teams being closely aligned around a clear customer experience. Communication Customer Experience

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Making the Sale: 3 Cold Calling Tips

Win the Customer

Business Call Center Communication Contact Center Customer Service Sales Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.

The Role of CX in a Sales Culture

Beyond Philosophy

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work.

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[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?

Convoso

Are your outbound sales team efforts optimized for productivity? See just how successful your outbound sales team is by taking our free quiz below – and receive personalized insight into how and what you can do to improve your outbound sales efforts.

How to Make Your First eCommerce Sale and Win Customers [INFOGRAPHIC]

Win the Customer

The way we sell our goods and services has changed beyond recognition, especially since the introduction and subsequent rapid growth of e-commerce. Getting yourself noticed and promoting your business is now done using social media and might include a YouTube video and content on Pinterest.

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Should Customer Service be a Sales Channel?

DMG

Should Customer Service be a Sales Channel? . It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management, and participated in training courses where they were instructed in how to improve their sales skills.

RCDA drives KPI achievement through call flow enhancement and agent and leadership development

Robert Davis

Sales close rate – Provided call flow coaching and helped agents tailor the solution using targeted discovery questions. Sales per 100, customer care queue – Utilized a process that focused on reviewing the customer’s account and discovery questions. Sales per 100 improved from 4.49

How to Nurture Your Sales Funnel Using Only Social Media Experience [INFOGRAPHIC]

Win the Customer

In the modern age of sales and marketing, turning a profit isn’t always as easy as posting an advertisement. Social media has changed the way that businesses interact with their customers and few customers today really trust ads.

Case Study: Increase Your Sales by 47% by Doing This…

Beyond Philosophy

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy. It’s all in the packaging. Gressingham Foods, a pre-packaged food company in the UK, wanted to change their brand image at the store. They were declining as a brand and wanted their image to project “premium but accessible.”.

Should Customer Service be a Sales Channel?

DMG

Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management. And agents surely participated in training courses where they were instructed in how to improve their sales skills.

Capturing Sales Leads through a Virtual Receptionist

Abby Connect Virtual Receptionists

In fact, virtual receptionist services can effectively be used to generate leads, qualify leads, convert them to sales and even nurture them post-sales.

Heat Up Sales Cold Calls

8x8

Whenever I think of sales, I think of the stereotypical salesperson talking on the phone in a loud bustling office rattling off catchy opening lines and delivering convincing sales pitches. Luckily, modern technology can help solve this problem – and not just for sales representatives working at large companies. Sales and marketing organizations should look for cloud communications technologies that make calling customers smarter, easier and more productive.

Find, Win, Keep: A simple customer centric business strategy

ijgolding

’ Another simple question – and this time one that those responsible for sales should be very capable of answering. Whether it be a B2B or B2C environment, increasing sales is always very high up on the agenda – and so it should be.

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You don’t have to do it alone (the value of asking for the right help)

Robert Davis

Resources call center agent training call center training contact center training customer contact center consulting customer contact center sales Customer Contact Centers customer retention customer service motivation people performance value of coaching

What Does Proactive Customer Engagement Feel Like?

Contact Center Pipeline

Proactive engagement is proven to not only improve new sales closure rates but to also […]. Are you capturing prospective customers effectively, or simply letting fate take its course, hoping to close new business using traditional approaches and metrics?

[Free eBook] Ultimate Guide to Empowering Superstar Call Center Agents

Convoso

With so much at stake in every customer interaction, call center managers tend to be too reliant on old redundant policies that simply breed frustrated customers or a lack of sales. Building a call center culture that breeds motivated and empowered agents is a lot easier said than done.

What is REALLY happening on your contact center floor?

Robert Davis

Call Center Training Customer Service Resources call center agent training call center operations call center training contact center training customer contact center consulting customer contact center sales Customer Contact Centers customer retention customer service training and coachingBy Lisa Pustelak , RCDA Senior Consultant. Have you observed first-hand how much coaching your team leaders are doing?

Dustin Yu Shares Getting More Conversions with Live Chat

Call Center Coach

If you do not include getting more conversions in your chat strategy then your cost cutting focus will mask your sales loss dilemma. Make Sales Easier. We all know that excellent service drives greater sales. Can your Grandma Convert sales using Live Chat.

How to Create The Perfect Cold Calling Script For Call Centers

Convoso

outbound salesWhen was the last time you sat through a cold call? Probably was a very, very, very long time ago. With today’s advanced customer expectations, you will be lucky to even get someone to answer their phone.

Customer Satisfaction is not Always an Indication of Customer Service

Call Center Weekly

Sales and marketing would use these to attract more customers, while teams in the contact center were rewarded for their outstanding performance. It was just as important for marketing, sales, and business development to be aware of these issues.

No Coffee Required: Quality Management System Boosts Performance, Sales

8x8

Increase in sales by spotting “sales gone wrong” and saving them before it’s too late. I had the opportunity to attend the IoD Convention in London this year. Brexit was a hot topic. My favorite comment about Brexit was from Yanis Varoufakis, the former Treasury Secretary of Greece, who’s had experience working with the EU. He said Brexit is like the song Hotel California. You can check out any time you like, but you can never leave.

Article: Quality’s New Frontier, Applying continuous improvement tools to marketing and sales

Connecting the Dots

Head of Quality at the Dr. Pepper Snapple Group, Ken Feldman, and John Goodman, Vice Chairman of Customer Care, teamed up to co-author Quality’s New Frontier, Applying continuous improvement tools to marketing and sales. CCMC ~.

10 Ways Customer Service Wins Customers Without Selling [Infographic]

Win the Customer

The secret to effective customer service sales without having to sell is to understand customers wants, needs, and delivering those. Communication Customer Experience Infographic

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Webinar: Using Customer Feedback To Grow Sales

Genroe

The post Webinar: Using Customer Feedback To Grow Sales appeared first on Genroe. Best Practices Customer Feedback

Focus on What Really Matters

Brad Cleveland

“This is all wrong,” says consultant Mary Murcott in her book, Driving Peak Sales … Call Center Contact Center Customer Service Leadership Brad Cleveland Call Center Management On Fast Forward Mary Murcott

It’s Time to Redefine the Meaning of “Jack of All Trades”

Envision

Just consider the evolving relationship between sales and marketing, where roles and dependencies are progressively converging As children, we’re asked by our teachers and parents what we want to be when we grow up.

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10 Ways to Sound Better on the Phone

Abby Connect Virtual Receptionists

Research shows that a pleasant sounding voice on the other end of the telephone line can help initiate sales-related conversations, whereas, an unpleasant voice or sound can deter a sale. If you own a business, you surely will have to handle telephone calls frequently.

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Putting Humanity in Contact Centers

Customer Relationship Metrics

The best contact center agents also are the best marketing people, sales people, finance people, and trainers. You’ve tried numerous tactics to improve your agent performance and to put your attrition problem to rest.

Customer Service Principles ALWAYS Apply

Call Center Weekly

I am in contact with potential candidates, with the Sales team that act as liaison with our clients, and with business partners, which can be recruitment agencies, or consultant agencies, among others.

5 CRM Features Your Company Needs To Recharge Customer Experience

Win the Customer

Customer relationship management software has become an essential sales tool for businesses. But no matter which CRM solution you use, a few features are essential in today’s sales environment. In today’s sales environment, mobile capability is essential for an effective CRM tool.

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Strategy Drives Structure

Brad Cleveland

Many contact centers have been through consolidations or restructurings that are really just cleanup efforts for lack of having or using an effective customer access strategy. For example, I recall helping an insurance company with agent group “consolidation.”