Are You Using This Powerful Sales Technique?

Beyond Philosophy

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty.

Sales 253

Are You Using this Powerful Sales Technique?

Beyond Philosophy

Are you using this powerful sales technique? The post Are You Using this Powerful Sales Technique? We all want to sell more, so how do we do this? The best organizations are, the worse, not so much. Learn what you should be doing. appeared first on. Podcast

Sales 222

Turn Your Order Desk into an Inside Sales Team

Contact Center Pipeline

You are now inside sales reps! Your new job will be judged on sales volume […]. Upselling call center contact center cross-selling inside sales upsellingImagine you are a frontline employee at a company’s order desk.

Sales 170

Car Sales Through Vending Machines!

Beyond Philosophy

The post Car Sales Through Vending Machines! The customers have spoken, and they’ve had enough of car dealerships.

Sales 339

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

The Surprising Secret to Sales Growth

Beyond Philosophy

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. Make sure your customers stay with you, don’t move on and increase your sales.

Sales 329

Talking Trash: How Damaged Goods Kill Sales

Beyond Philosophy

Find out more on how you can improve your Customer Experience and ultimately your sales in our latest ebook Unlocking The Hidden Customer Experience. Distressed jeans may be fashionable, but it’s much harder to sell a product that appears damaged.

Sales 307

How to be Successful in Outbound Sales

Convoso

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult.

[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?

Convoso

Are your outbound sales team efforts optimized for productivity? See just how successful your outbound sales team is by taking our free quiz below – and receive personalized insight into how and what you can do to improve your outbound sales efforts.

The Role of CX in a Sales Culture

Beyond Philosophy

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work.

Sales 410

3 Ways to Track Agent Performance and Improve Your Sales

Calltools

Your sales conversion rate is based on sales resulting from customer interaction. If your agents work in sales then this is an important KPI to be aware of. Make better decisions on training and sales pitches by having the numbers and knowing what is working and what isn’t.

Sales 52

3 Ways to Track Agent Performance and Improve Your Sales

Calltools

Your sales conversion rate is based on sales resulting from customer interaction. If your agents work in sales then this is an important KPI to be aware of. Make better decisions on training and sales pitches by having the numbers and knowing what is working and what isn’t.

Sales 52

The Essential Sales (Summer) Reading List

aircall

Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. Sales is a study in motivational psychology. Great sales professionals understand the why as well. Sale

Sales 75

Pete Jones of Grypp Talks Sales and Service Platforms

Call Center Coach

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets.

Sales 156

How To Increase Your Sales With A Call Center Service

Call Center Pros

Even the biggest companies sometimes find it difficult to effectively generate sales from their call centers. However, if companies optimize their call centers for sales, there are great opportunities for increased revenue as well as build greater customer loyalty.

Sales 59

5 Timeless Sales Strategies to Help You Win More Deals

aircall

The internet is full of sales strategies that aim to help you reach your monthly quota in no time. “Be Of all the sales strategies, this one is by far the most important. A hiccup here could mean all your other sales strategies have been in vain. Sales Strategies: Unpacked.

Sales 87

Customer Centric Sales & Service Policies

ClearAction

Customer Centric Sales & Service Policies Lynn Hunsaker. Do our sales and service policies show it? Customers prefer straightforward, intuitive policies and easy access to live help in sales and service.

How Fake Competitor Reviews Ding Auto Sales

CallSource Insights

Dealerships sold approximately 1,045 new vehicles last year, and each sale earned them about $2,100, so dealerships profited nearly $2.2 Unfortunately, many businesses blame losses on their sales team rather than their competitors.

Sales 63

Sales Tips: 5 Productive Ways to Handle Lost Deals

aircall

You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. Review your sales readiness. The moment a sales prospect decides to go with another product isn’t the end of your relationship.

Sales 60

Guest Blog: Using Sales Contests to Lift Customer Experience

ShepHyken

This week we feature an article by Natasha Postolovski who shares the idea of using sales contests to help motivate a higher level of customer experience at your organization. – Shep Hyken. Sales revenue. Choose your sales contest focus.

Sales 73

Increase Car Sales with the Right Phone System

Jive

To mobilize sales teams, a lot of dealerships let employees use their personal cell phones and numbers for work. The best way to empower your auto sales team with professional and well-managed mobility is to invest in a cloud-based phone system. Why it’s good for car sales managers. #1.

Sales 61

21 Most Active Sales Influencers on Social Media in 2018

CrazyCall

Sales influencers adore doing this. If you want to follow everyone on this list, check out the list on Twitter , where we’ve brought together all the sales influencers, so you can easily check their profiles and follow each person you want to. CEO of A Sales Guy Inc.

Sales 87

Case Study: Increase Your Sales by 47% by Doing This…

Beyond Philosophy

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy. It’s all in the packaging. Gressingham Foods, a pre-packaged food company in the UK, wanted to change their brand image at the store. They were declining as a brand and wanted their image to project “premium but accessible.”.

Sales 302

Creating a Captivating Inside Sales Cadence

Calltools

When working in inside sales, it may seem like the Wild West of the sales world. Instead, incorporate the use of inside sales cadences. Do you want your entire team using the same approach to the sales process? Creating an Inside Sales Cadence.

Sales 52

Creating a Captivating Inside Sales Cadence

Calltools

When working in inside sales, it may seem like the Wild West of the sales world. Instead, incorporate the use of inside sales cadences. Do you want your entire team using the same approach to the sales process? Creating an Inside Sales Cadence.

Sales 52

How to Ensure Your Sales Win Loss Program Delivers Value

Satrix Solutions

When we speak to sales leaders, there is one learning technique many cite as the single most important method of closing sales: taking time to understand the context in which your prospects make decisions. It starts with a Sales Win Loss Analysis. Sales Effectiveness

Sales 52

Phone Skills to Master For Flawless Sales & Support Conversations

aircall

Sales and support reps that possess the necessary soft skills still need tools to realize their full potential. Here are the phone skills to master for sales and support. Sales phone skills and the tech to help them thrive: You’re a smooth talker.

Sales 72

How Aircall + Pipedrive Help Sales Teams Win Deals

aircall

When used by itself, it’s a powerful communication tool with a complete set of features, vital to every sales operation. Built in partnership with Pipedrive’s development team, this airtight integration: Helps sales professionals have timely and informed conversations.

Sales 52

How Are You Helping Your Customers Self-Confirm the Sale?

ShepHyken

Just imagine if you were the Director of Sales for a private jet company. Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx , a private jet company that offers their services to corporate and private members.

Sales 102

Should Customer Service be a Sales Channel?

DMG

Should Customer Service be a Sales Channel? It’s standard procedure (and a requirement) to record sales calls, and in many cases both the call and screens are captured. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management. And agents surely participated in training courses where they were instructed in how to improve their sales skills.

Sales 48

Extreme Customer Service and Sales – Perfect together?

Rudy Vidal Consulting

Are Extreme Customer Service (XCS) and sustainable increases in sales mutually exclusive? I believe XCS and increased sales are very compatible. Sales is a long term enterprise, even if your boss is whipping you for quota this month. To others it may seem easily applied.For too long we have held Sales to be a “cut throat”, “at all costs” discipline. I remember growing up my father thoroughly disliked sales people.

Sales 54

Do You Have The Right BLEND For Sales?

Call Center Weekly

In my upcoming book, out this fall (I am still arguing with my editor over the title), I look at sales by what I call the BLEND principle. I need to close 10 new sales! Their thoughts and opinions matter on your way to a sale.

Sales 70

The Link Between Customer’s Senses and Increased Sales

The Center for Client Retention

Online sales on the other hand, can include videos, pop-ups, and infographics. A combination of several high-resolution photos and clever storytelling boosts sales of these items. Today we are excited to share a guest blog from Jasmine Williams.

Sales 121

5 Ways Personalization Drives Sales Success

VocalCom

Here are five ways personalization impacts customers’ purchasing habits and drives sales success. This, in turn, leads to greater sales and customer retention rates. The post 5 Ways Personalization Drives Sales Success appeared first on Vocalcom Blog. For many companies, personalization remains a top priority in this new year. Many brands are achieving this goal by offering stronger service and personalized content through artificial intelligence and geolocation.

Making the Sale: 3 Cold Calling Tips

Win the Customer

Business Call Center Communication Contact Center Customer Service Sales Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.

Sales 100

Customer Service Is The New Sales

Win the Customer

Part of your “sales process” needs to be following up with your existing customers and communicating with them and listening to them regularly to make sure they are satisfied with your product or service.

Sales 131

5 Tips for Sales Agent Communications

VocalCom

The rise of omnichannel practices has undoubtedly increased pressure on brands to capitalize on every sales opportunity. With customers reaching out on channels as diverse as social media, messaging, and phone, sales agents are challenged to turn both potential and current customers into loyal advocates without sounding too aggressive. Here are five tips for optimizing sales agent communications to drive brand growth and customer trust.

Sales 48

4 Ways Sales Psychology Influences Customer Behavior

Win the Customer

These retailers’ move away from muzak reflects an awareness of the impact subtle psychological elements of store atmosphere can have on sales. Here are a few ways sales psychology can influence buyer behavior. percent more sales than fast-tempo music.

Sales 99

5 Tips for Driving Sales Agent Success

VocalCom

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead.

Sales 48

5 Tips for Driving Sales Agent Success

VocalCom

Sales agents may be motivated to do their job well, but they need the right tools to help them perform at their best. Here are five ways companies can empower sales agents to reach their optimal performance. An extroverted sales agent, for example, might still need to work on developing a call greeting that is not too aggressive, whereas a more introverted agent may have the calm presence needed to make customers comfortable and need to work on conveying enthusiasm instead.

Sales 48

Why Customer Support Can Be a Secret Sales Weapon (and Where to Start)

aircall

Leonardo DiCaprio’s demand at the end of Wolf of Wall Street illustrates a truth about sales. Why Sales is Hard for Sales Professionals. To lead this critical charge, we send in the cavalry — we employ a sales team. Sales has to build relationships from scratch.

Sales 67

Lead Like a Sales Warrior with Jason Forrest

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Video customer-service-interview

Sales 60

When Sales Does Service on Social with Phil Gerbyshak

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Video

Sales 126