The Coming Disruption of the Contact Center Outsourcing Industry
Taylor Reach Group
JANUARY 11, 2018
The Contact Center outsourcing industry is a significant piece of the customer service and support landscape. Each day millions of calls, emails, chats, SMS messages and social media interactions are handled by Contact Center agents employed by these Contact Center Outsourcing (CCO) firms representing thousands of organizations and brands. By: Colin Taylor. The US market size was estimated by the Everest Group at between $78 and $81 billion dollars annually.