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Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Beyond Philosophy

Sometimes your Customer Experience requires you to outsource a portion of it to a third party. We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. Managing the Customer’s Expectations about Outsourced Experience is Critical.

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The Truth About Outsourcing


As outsourcing is not new to anyone, information organizations should have before embarking on outsourcing or dealing with their current outsourcing partner. However, outsourcing is not going away, and according to many trusted advisory organizations, it will continue to grow significantly.


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IAOP Names Transparent BPO a Top 100 Global Outsourcing Provider for 2024

Transparent BPO

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).

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Calculating Contact Center Outsourcing Costs: Insights You Need Right Now


So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or

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Your Guide to Boosting ROI Through Customer Service

Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you. Today’s most successful brands understand how great customer support can grow their bottom line.

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Guest Post: Top Benefits of Outsource Call Centers


She writes about how using an outsourced call center can be a successful strategy for keeping customers happy. For example, using an outsource call center is a successful strategy for keeping customers happy and ensuring your business achieves the results it hoped for. . Take a look! . Reduced Costs. Maximized Time.

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How To Outsource Website Development Project?


Many companies are now turning to outsourcing as a strategic approach to get their web projects executed faster and more cost-effectively. Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product. Here is a step-by-step guide: 1.

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The Cure for Contact Center Frustration

Speaker: Robert Bradshaw, President, Got/IT

How to continuously outperform any threat of outsourcing. Join us for this interactive conversation as we share: How to improve productivity upwards of 70% in less than 12 months. How to learn the true cost of decisions before committing.

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How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level. What are the benefits of outsourcing your customer service?

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Belize Outsourcing Guide


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Hybrid Success: Merging Traditional Contact Center Support With Work-at-Home

Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. You will discover that the solution is a hybrid model to prevent the high risk of contact center outsourcing buyers.

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Your Guide to Boosting ROI Through Customer Support

Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you. Today’s most successful brands understand how great customer support can grow their bottom line.

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How to Cut the High Cost of Contact Center Agent Attrition

This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.

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Game On! Using Gamification to Increase Performance and Employee Retention

Speaker: Casey Kostecka, Convergent

Convergent Outsourcing utilizes games tied to key performance metrics and has found the program to be very successful. Most contact center leaders understand the appeal of incorporating game mechanics into their operations and can visualize the excitement and subsequent employee engagement the games will promote.

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Implementing Virtual Agents: Where to Start, and How to Finish

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

If this is a situation can you relate to, then join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.