INDUSTRY INSIGHTS YOUR PEERS ARE READING
Customer support, for most companies, has been a cost center. Especially, when responsibilities like account management and customer success have moved on to dedicated teams. How happy your existing customers are can determine how much revenue would you get […]. MORE
Ever since the customers can reach the company via phone, there has been a tremendous decrease in the amount of letters sent to these companies. Live chat work as an excellent customer support channel simply because. blog customer support live chat social media MORE
The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. Your customers want quick answers to the queries at their convenience. Customer Support Omnichannel Customer Experience MORE
It’s not easy to hold on to your customers only by selling a great product. The post Benefits of Using Customer Support Software appeared first on Kommunicate Blog. Customer SupportNowadays, in this competitive market, building a great product is not enough. MORE
E-commerce has seen a rising boom in the market ever since it has evolved and continues to be the first priority for customers. The post How E-Commerce Contact Center Can Deliver Better Customer Support appeared first on Ameyo. According to statista, E-Commerce will reach $4.88 trillion in sales by the end of 2021. And 67% of millennial are using an online platform to do shopping. MORE
Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. MORE
Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. There are a number of ways customer support outsourcing can enable profitability for your business. MORE
There’s no denying that excellent customer service is crucial for your business. Customer Support Customer Experience MORE
Gone are the days when the consumers expect support after they had purchased the product. Today, in the age of social networking, customers expect companies to offer their support long before they have made their mind to purchase and way after they have made that purchase. MORE
Isn’t it overwhelming to see a backlog of customer emails when you log in? Don’t you want to reduce and manage your customer support queues? More than ever, it is critical to offer exceptional service to your customers. Reduce customer response time. MORE
The post Why Customer Support Is Important and How to Scale Customer Support for Startups? Customer Support Guest PostHave you ever wondered how to start a business when you are not sure your product would fit the market’s expectations? MORE
You just might need to face the fact that you are unable to move as fast as your customers want. Your roadblock from assisting customers in accelerating down their customer journey just might be because your systems are dumb phone centric while your customer is smartphone centric. MORE
The other day I was talking with a gentleman who was as passionate about customer service and experience as I am. He had worked with support centers and we were discussing how important the team in a customer support center is to an organization. MORE
One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Customers have become “smart” today. MORE
It’s unfortunate to see just how much customer support learning depends on one-off inductions. There’s no way that alone can prepare a support rep to perform at their best. Support reps need a systematic way to put theory to practice. Support is an active player’s sport. MORE
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. These technological breakthroughs point toward a future with remarkable changes in the customer service landscape. MORE
The term ‘customer service’ evokes nostalgia for sales clerks in long aprons in country town emporiums. Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’. MORE
However, getting the right information is the real challenge and what differentiates a customer support data novice from an expert. Instead, here are some tactics to consider for choosing the right customer support metrics for your business…. Customer Support Metrics MORE
With customer experience research giants predicting CX to overtake price and product as the key brand differentiator by the year 2020, Customer Support department can no longer be considered as just a cost center. Customer Service Customer Support customer retention MORE
Proper training gives your team the tools they need to provide an exceptional customer experience. When you incorporate customer data into training programs you're ensuring that every agent understands how customers actually interact with your team. MORE
This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? MORE
When you’ve worked in support for a while, especially for the same company, it can feel like Groundhog Day. 3 common emails support receive: In my experience, most emails we receive in support fall into into three buckets: I love you, but here are the things that you need to change. MORE
This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. If you’ve not been living in a cave, you’ve probably heard by now numerous projections about how chatbots are destined to take over customer support. Think of it as a telephonic IVRS analog for customer support. MORE
The demand for customer support software is massive. Customer support and service industry is a whopping $30B market. Earlier, the most common way used by the companies was outsourcing the support to the call centers or creating an in-house team. Customer Support MORE
These days, consumers don’t just want digital customer support, they’ve come to expect it. The post Customer Support Transformation Part 1: Driving Digital Channel Adoption appeared first on Relay. Support analog customer digital experience service support MORE
The concept of a KPI (Key Performance Indicator) is common in the business world, yet for some customer support teams it may be new terminology. With more companies realizing that customer support is a profit center and not a cost center , measuring KPIs in the industry has been a hot topic. Let’s refresh the customer support KPI concept and look at what indicators are emerging in the industry…. MORE
As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. The post Customer Support and UX: Two Sides of the Same Coin? MORE
IT providers tend to field a lot of customer support calls; IT seems complicated to outsiders, and that leads to questions. Average Handle Time security Language Services multilingual support phone interpretation MORE
Historically, Customer Support has been undervalued. It's harder to understand the impact of a successful support experience. The result: customer support has been, in a way, neglected. Customer Experience Contact CenterIt's been considered a cost to companies rather than a driver of revenue, like Sales or Marketing. After all, it's easy to measure the value of a sale or a lead. MORE
In my multiple interactions with the company, they made three critical mistakes in the customer support experience. These are the same 3 mistakes you can’t afford to make with your customer support experience. How can the company believe this is customer support? MORE
There’s no denying that excellent customer service is crucial for your business. Customer Support Customer Experience MORE
When it comes to offering customer support services , there are basically two ways any call center may approach, they can either respond reactively (responding to situations after they have occurred) or proactively (eliminating problems before they have a chance to appear). MORE
Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders. This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? 3) Increasing customer lifetime value. MORE
Omnichannel Customer Support MORE
This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? MORE
There are A LOT of features available for companies to choose from when deciding what’s important in their Business to Business (B2B) customer support software solution. These agreements should be both trackable and enforcable in a customer support system. MORE
Customer Support CommunityAs you’ve heard us say time and time again, today’s world is all about instant results. As consumers, speed trumps everything else and when that fails, we try to find the next best solution. MORE
Though farming out your customer service will definitely help cut overheads, you have to understand here that it’s not a one-for-all solution to your problems or in simple words, there is no such thing as magic outsourcing beans (in case, you are thinking otherwise). What is Customer Support? MORE
Think of a scenario where your customers are unhappy with the support that your team offers to them, and you face steadily declining customer ratings. Of course, you don’t want your customer support to face this kind of situation. Customer Support MORE
When it comes to customer support, the ability to experiment, tweak, and improve your service is a huge part of making your customers’ experience great. On this page you can see a complete list of all the customer support metrics that matter, and why. MORE
Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. There’s so much new technology available, especially in the world of customer support. MORE
Customer Support Related Topics 
ShepHyken
MARCH 7, 2018
The other day I was talking with a gentleman who was as passionate about customer service and experience as I am. He had worked with support centers and we were discussing how important the team in a customer support center is to an organization.
ProProfs Blog
JANUARY 31, 2019
Isn’t it overwhelming to see a backlog of customer emails when you log in? Don’t you want to reduce and manage your customer support queues? More than ever, it is critical to offer exceptional service to your customers. Reduce customer response time.
kommunicate
JANUARY 15, 2019
The post Why Customer Support Is Important and How to Scale Customer Support for Startups? Customer Support Guest PostHave you ever wondered how to start a business when you are not sure your product would fit the market’s expectations?
kommunicate
FEBRUARY 7, 2019
It’s not easy to hold on to your customers only by selling a great product. The post Benefits of Using Customer Support Software appeared first on Kommunicate Blog. Customer SupportNowadays, in this competitive market, building a great product is not enough.
ProProfs Blog
FEBRUARY 13, 2019
One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Customers have become “smart” today.
Myra Golden Media
AUGUST 25, 2017
In my multiple interactions with the company, they made three critical mistakes in the customer support experience. These are the same 3 mistakes you can’t afford to make with your customer support experience. How can the company believe this is customer support?
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UJET
JANUARY 24, 2019
There’s no denying that excellent customer service is crucial for your business. Customer Support Customer Experience
OctopusTech
SEPTEMBER 12, 2018
Though farming out your customer service will definitely help cut overheads, you have to understand here that it’s not a one-for-all solution to your problems or in simple words, there is no such thing as magic outsourcing beans (in case, you are thinking otherwise). What is Customer Support?
Call Center Coach
AUGUST 9, 2018
You just might need to face the fact that you are unable to move as fast as your customers want. Your roadblock from assisting customers in accelerating down their customer journey just might be because your systems are dumb phone centric while your customer is smartphone centric.
UJET
JANUARY 24, 2019
There’s no denying that excellent customer service is crucial for your business. Customer Support Customer Experience
Fonolo
SEPTEMBER 6, 2018
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. These technological breakthroughs point toward a future with remarkable changes in the customer service landscape.
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kommunicate
DECEMBER 24, 2018
The demand for customer support software is massive. Customer support and service industry is a whopping $30B market. Earlier, the most common way used by the companies was outsourcing the support to the call centers or creating an in-house team. Customer Support
kommunicate
DECEMBER 12, 2018
As a designer building a Customer Support Saas product, one thing that really hit me early on is how similar the basics of Customer Support and UX are. The post Customer Support and UX: Two Sides of the Same Coin?
B2B Customer Service Blog - TeamSupport
JANUARY 4, 2019
Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. There’s so much new technology available, especially in the world of customer support.
ShepHyken
NOVEMBER 23, 2018
This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad?
Voiance
JANUARY 9, 2019
IT providers tend to field a lot of customer support calls; IT seems complicated to outsiders, and that leads to questions. Average Handle Time security Language Services multilingual support phone interpretation
UJET
SEPTEMBER 11, 2017
Customer Support CommunityAs you’ve heard us say time and time again, today’s world is all about instant results. As consumers, speed trumps everything else and when that fails, we try to find the next best solution.
Bright Pattern
JUNE 6, 2018
Omnichannel Customer Support
ShepHyken
NOVEMBER 23, 2018
This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad?
B2B Customer Service Blog - TeamSupport
FEBRUARY 1, 2019
However, getting the right information is the real challenge and what differentiates a customer support data novice from an expert. Instead, here are some tactics to consider for choosing the right customer support metrics for your business…. Customer Support Metrics
B2B Customer Service Blog - TeamSupport
NOVEMBER 9, 2018
There are A LOT of features available for companies to choose from when deciding what’s important in their Business to Business (B2B) customer support software solution. These agreements should be both trackable and enforcable in a customer support system.
OctopusTech
JULY 22, 2018
Ever since the customers can reach the company via phone, there has been a tremendous decrease in the amount of letters sent to these companies. Live chat work as an excellent customer support channel simply because. blog customer support live chat social media
OctopusTech
JULY 30, 2018
When it comes to offering customer support services , there are basically two ways any call center may approach, they can either respond reactively (responding to situations after they have occurred) or proactively (eliminating problems before they have a chance to appear).
ShepHyken
JUNE 8, 2018
Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too.
ProProfs Blog
JANUARY 18, 2019
Think of a scenario where your customers are unhappy with the support that your team offers to them, and you face steadily declining customer ratings. Of course, you don’t want your customer support to face this kind of situation. Customer Support
OctopusTech
JULY 14, 2018
Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. There are a number of ways customer support outsourcing can enable profitability for your business.
Ameyo
JULY 15, 2018
The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. Your customers want quick answers to the queries at their convenience. Customer Support Omnichannel Customer Experience
Kayako
DECEMBER 22, 2016
The term ‘customer service’ evokes nostalgia for sales clerks in long aprons in country town emporiums. Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’.
Kayako
MAY 25, 2017
When you’ve worked in support for a while, especially for the same company, it can feel like Groundhog Day. 3 common emails support receive: In my experience, most emails we receive in support fall into into three buckets: I love you, but here are the things that you need to change.
Ameyo
FEBRUARY 20, 2019
E-commerce has seen a rising boom in the market ever since it has evolved and continues to be the first priority for customers. The post How E-Commerce Contact Center Can Deliver Better Customer Support appeared first on Ameyo. According to statista, E-Commerce will reach $4.88 trillion in sales by the end of 2021. And 67% of millennial are using an online platform to do shopping.
ShepHyken
JUNE 15, 2018
This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. If you’ve not been living in a cave, you’ve probably heard by now numerous projections about how chatbots are destined to take over customer support. Think of it as a telephonic IVRS analog for customer support.
aircall
DECEMBER 13, 2018
Plans, Predictions, Insights, and Opinions From 475 Customer Support Leaders. This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? 3) Increasing customer lifetime value.
OctopusTech
APRIL 25, 2018
Gone are the days when the consumers expect support after they had purchased the product. Today, in the age of social networking, customers expect companies to offer their support long before they have made their mind to purchase and way after they have made that purchase.
Ameyo
JUNE 6, 2018
With customer experience research giants predicting CX to overtake price and product as the key brand differentiator by the year 2020, Customer Support department can no longer be considered as just a cost center. Customer Service Customer Support customer retention
Kayako
MARCH 3, 2016
When it comes to customer support, the ability to experiment, tweak, and improve your service is a huge part of making your customers’ experience great. On this page you can see a complete list of all the customer support metrics that matter, and why.
Kayako
AUGUST 27, 2015
It’s unfortunate to see just how much customer support learning depends on one-off inductions. There’s no way that alone can prepare a support rep to perform at their best. Support reps need a systematic way to put theory to practice. Support is an active player’s sport.
UJET
DECEMBER 6, 2018
Proper training gives your team the tools they need to provide an exceptional customer experience. When you incorporate customer data into training programs you're ensuring that every agent understands how customers actually interact with your team.
UJET
MAY 31, 2018
Historically, Customer Support has been undervalued. It's harder to understand the impact of a successful support experience. The result: customer support has been, in a way, neglected. Customer Experience Contact CenterIt's been considered a cost to companies rather than a driver of revenue, like Sales or Marketing. After all, it's easy to measure the value of a sale or a lead.
B2B Customer Service Blog - TeamSupport
JULY 6, 2018
The concept of a KPI (Key Performance Indicator) is common in the business world, yet for some customer support teams it may be new terminology. With more companies realizing that customer support is a profit center and not a cost center , measuring KPIs in the industry has been a hot topic. Let’s refresh the customer support KPI concept and look at what indicators are emerging in the industry….
Relay Blog
DECEMBER 18, 2018
These days, consumers don’t just want digital customer support, they’ve come to expect it. The post Customer Support Transformation Part 1: Driving Digital Channel Adoption appeared first on Relay. Support analog customer digital experience service support
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