INDUSTRY INSIGHTS YOUR PEERS ARE READING
With the help of AI-POWERED SPEECH ANALYTICS , this largely untapped dataset can provide a wealth of insights that help improve business performance across all parts of the enterprise, well beyond customer care. MORE
In 2011, a group of researchers stated through a research that 54% of Chief Information Officers affirmed the positive sides of real-time workplace communication through Enterprise Instant Messaging Solution. And the worldwide enterprise chat and messaging market will reach $1.9 MORE
Enterprise communications is getting increasingly complicated, but “implementing an effective enterprise communications infrastructure will help companies gain the competitive advantage over their compeers in the marketplace, owing to their increased workplace productivity facilitated by seamless communication,” said CIOReview. Enterprise Communication Solution MORE
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With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. We’ve worked tirelessly to arm our clients with the most intelligent tools and now we’re ready to reveal our newest (and dare we say, best) enterprise communications solution. MORE
Recently at Enterprise Connect in Orlando, leading communications, collaboration and contact center vendors showcased their most recent and innovative solutions for IT decision makers, application developers, resellers and industry influencers. This wave was revolutionized by innovative companies that entered into the market and expanded their services into the enterprise. MORE
CaféX is redefining contact center operations and customer engagement MORE
Last week was a non-stop run of sessions, networking and walking the show floor at Enterprise Connect. That's the title of my current writeup for BCStrategies. Very worthwhile, as I got to speak, get to know companies a whole lot better, and take the overall pulse of the collaboration market. MORE
You are about to read my Customer Experience Review of Enterprise Rent-a-Car – another well-known name in the vehicle hire industry. Enterprise Rent-A-Car , Unit 5-6, Hartford Way, Sealand Industrial Estate, Chester CH1 4NT. Would I use Enterprise again? MORE
Almost 70-80% of internal communication within an enterprise will be conducted though messaging apps on mobile device in the years to come. Enterprises are getting bigger day by day and the market sphere is transforming to a more complex landscape. MORE
Many of us with BCStrategies both attended and presented at Enterprise Connect earlier this month, so there was a lot of collective insights in our circle. For more, there are several posts on our portal related to Enterprise Connect, along with various posts from us on No Jitter. MORE
52 Next week, we'll be at the Gaylord in Kissimmee, FL for Enterprise Connect 2018! Stop by our booth (#2219) to talk with our team and learn how you can provide intuitive voice and chat support experiences to your customers across all their preferred connection points—over the phone, on your website, and right inside your mobile app. MORE
48 Cross-channel Analytics Delivers Customer Engagement Management OnviSource recently announced a new cross-channel analytics, enterprise-wide solution called OnVision. The post Cross-Channel Analytics Transforms the Enterprise appeared first on OnviSource. big data contact center customer experience customer satisfaction enterprise social media speech analytics text analytics workforce optimization analytics cross-channel analytics enterprise analytics omni channel analytics MORE
Got a few messages to unpack in that headline, as preparations for Enterprise Connect 2018 kick into high gear. This is my first time at Enterprise Connect , and I'll be one of the very first speakers, presenting a tutorial on speech technology at 8am, Monday, March 12. MORE
The same applies for the workplace, and these changes are going to have implications for the nature of Internet services used by enterprises as well as the providers we get them from. Pretty timely topic here given the recent FCC rollback of Net Neutrality. It's a true cornerstone of the Internet as we know it, but that's about to change, and as consumers, we all have cause for concern. MORE
40 Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. It’s an enterprise-wide imperative. Accordingly, executives must foster unquenchable thirst to think outside-in enterprise-wide. ” Empowering Customer Engagement Enterprise-wide. MORE
While driving and delivery gigs are still plentiful, the most important evolution in the gig workforce is in the enterprise. Now, highly experienced professionals are opting in to gig work, and enterprise organizations are leveraging contingent, flexible workforces at scale to access the deep and wide pool of talent while maintaining business agility. Gig economy can spark enterprise productivity and innovation. Why agile workers are a competitive advantage. MORE
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. MORE
Here's the final preview post for the sessions I'll be moderating next week at ITExpo in Fort Lauderdale. We're getting our share of snow here in Toronto, so let's just say the change of scene will be nice! This session will be on the Friday at 11am in Room 210, and joining me will be David Frankel of ZipDX , Brad Blanken of Bandwidth.com , and David Walsh of VoIP Innovations. More detail about the session and the expo in general can be found in the Event Calendar section of my website. MORE
Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced. MORE
2018 Enterprise Service Goals . On an annual basis, DMG conducts a worldwide survey of enterprise, customer service and contact center servicing goals for the upcoming year. The results of DMG’s annual survey reflect enterprise priorities and investment direction. MORE
However, some features of our present day enterprise communications technology has placed users of this service at a disadvantage when it comes to 911. The Blog Enterprise E911 Regulations Explained appeared first on West Corporation. Mary Boyd. MORE
Like all analysts, I have my hot streaks, and I've been on a good run following Enterprise Connect. One of the benefits of being at major industry events is the media presence, and analysts are often cited as sources in their coverage. Since then, I've been cited as a source in the following writeups, as well as a full length guest post that was written earlier. More is coming, and to follow my media citings, please viist the In the News tab for my website. MORE
2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. The post Enterprise Connect 2017: Contact Center Round-up appeared first on inContact Blog. MORE
Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. MORE
Since many of us at BCStrategies (nee UCStrategies) are speaking at Enterprise Connect , we put this podcast together so you can hear all about that in one place. The week is flying by, and the biggest conference in our space is next week, so time is short. MORE
56 
Over the last 24 months there’s been a significant change in cloud contact center adoption, with enterprise-size organizations creating a fast growing market segment. While smaller businesses seemed to move earlier to the cloud, risk-averse enterprises have seen the light and are switching. And as a ‘true cloud’ provider, primarily delivering services to large customers (including enterprises, large service providers and telcos) it’s been an exciting time. MORE
Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. The post This Week in Enterprise Tech with inContact appeared first on inContact Blog. Advantages of the Cloud Contact Center Management Customer Experience Events General Trends & Insights Using the inContact Platform CEU Cloud Contact Center Solutions Enterprise Connect InterviewRajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr. MORE
Last week at Enterprise Connect in Orlando, we surveyed more than 200 attendees to uncover their use of team collaboration tools and their thoughts on contact center solutions. Combined with very little corporate governance, enterprises are faced with fragmentation and information siloes. We asked a random selection of show attendees four key questions: How many chat and team messaging apps do you use at work? MORE
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. We’ve worked tirelessly to arm our clients with the most intelligent tools and now we’re ready to reveal our newest (and dare we say, best) enterprise communications solution. MORE
Additionally, we are moving into an era defined by a conversational economy – which has placed expectations on enterprises to support the growing popularity and use of voice technology by customers. MORE
The delta between those simple-to-build, but anemic in functionality, chatbots and conversational self-service tools designed for real enterprise environments is great. enterprises should be able to deploy their chatbots in multiple channels. MORE
Phones for the Enterprise: Scalable, feature rich and unquestionably secure. Platform28 PBX is cost effective and designed to support the demands of our enterprise customers, including stringent data security and compliance requirements. MORE
A recent report from Aberdeen Group, Enterprise AI: Authentic Insight from Artificial Intelligence, explains how top performing organizations are introducing AI into their organizations. The post Introducing AI into the Enterprise appeared first on Aspect Blogs. MORE
Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. MORE
Enterprise Uses of Speech Analytics (whitepaper). 5/1/2017. By Donna Fluss. Introduction. Wouldn’t it be great to share in the journey of each of your customers; to know what they think about your employees, policies, products, services and competitors? To be able to capture insights about what it’s really like to transact business with your company? Since you can’t be everywhere watching and evaluating the customer experience, speech and text analytics is the next best thing. MORE
Recently at Enterprise Connect in Orlando, leading communications, collaboration and contact center vendors showcased their most recent and innovative solutions for IT decision makers, application developers, resellers and industry influencers. This wave was revolutionized by innovative companies that entered into the market and expanded their services into the enterprise. MORE
Recently at Enterprise Connect in Orlando, leading communications, collaboration and contact center vendors showcased their most recent and innovative solutions for IT decision makers, application developers, resellers and industry influencers. MORE
I can't tie up loose ends fast enough ahead of next week's Enterprise Connect in Orlando. The interview was conducted by No Jitter's Beth Schultz , and we touched on the key themes I'll be addressing, along with why speech tech is getting really interesting now in the enterprise. MORE
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for their outstanding placement as a Top Provider of Chatbots for Enterprise Customer Service in a recent report by Forrester Research Bright Pattern congratulates Reply.ai MORE
Collaboration contact center Customer Care enterprise connect Mercy VirtualTeamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So, let’s talk about contact center. MORE
I've also been active with several other industry events lately, and based on all this, my message is about how enterprises should be looking at these technologies, especially for how they can enhance collaboration. That's the title of my current contribution to the UCStrategies portal, where I've been a UC Expert since 2013. I publish monthly there, plus I participate in our Industry Buzz podcasts regularly. MORE
Enterprise Related Topics 
REVE Systems
JULY 19, 2017
In 2011, a group of researchers stated through a research that 54% of Chief Information Officers affirmed the positive sides of real-time workplace communication through Enterprise Instant Messaging Solution. And the worldwide enterprise chat and messaging market will reach $1.9
West
DECEMBER 20, 2017
However, some features of our present day enterprise communications technology has placed users of this service at a disadvantage when it comes to 911. The Blog Enterprise E911 Regulations Explained appeared first on West Corporation. Mary Boyd.
DMG
FEBRUARY 7, 2018
2018 Enterprise Service Goals . On an annual basis, DMG conducts a worldwide survey of enterprise, customer service and contact center servicing goals for the upcoming year. The results of DMG’s annual survey reflect enterprise priorities and investment direction.
teleopti
OCTOBER 9, 2018
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enterprise-scale customer care that operates in prime time, chatbots have a lot to learn. Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer.
Jon Arnold
MARCH 28, 2018
Many of us with BCStrategies both attended and presented at Enterprise Connect earlier this month, so there was a lot of collective insights in our circle. For more, there are several posts on our portal related to Enterprise Connect, along with various posts from us on No Jitter.
ClearAction
JULY 29, 2018
Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. It’s an enterprise-wide imperative. Accordingly, executives must foster unquenchable thirst to think outside-in enterprise-wide. ” Empowering Customer Engagement Enterprise-wide.
Aspect
JULY 24, 2018
A recent report from Aberdeen Group, Enterprise AI: Authentic Insight from Artificial Intelligence, explains how top performing organizations are introducing AI into their organizations. The post Introducing AI into the Enterprise appeared first on Aspect Blogs.
8x8
MARCH 26, 2018
Recently at Enterprise Connect in Orlando, leading communications, collaboration and contact center vendors showcased their most recent and innovative solutions for IT decision makers, application developers, resellers and industry influencers.
Jon Arnold
MARCH 7, 2018
Since many of us at BCStrategies (nee UCStrategies) are speaking at Enterprise Connect , we put this podcast together so you can hear all about that in one place. The week is flying by, and the biggest conference in our space is next week, so time is short.
Beyond Philosophy
DECEMBER 23, 2015
Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.
Jon Arnold
MARCH 19, 2018
Last week was a non-stop run of sessions, networking and walking the show floor at Enterprise Connect. That's the title of my current writeup for BCStrategies. Very worthwhile, as I got to speak, get to know companies a whole lot better, and take the overall pulse of the collaboration market.
ijgolding
AUGUST 18, 2014
You are about to read my Customer Experience Review of Enterprise Rent-a-Car – another well-known name in the vehicle hire industry. Enterprise Rent-A-Car , Unit 5-6, Hartford Way, Sealand Industrial Estate, Chester CH1 4NT. Would I use Enterprise again?
inContact
MARCH 23, 2016
Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. The post This Week in Enterprise Tech with inContact appeared first on inContact Blog. Advantages of the Cloud Contact Center Management Customer Experience Events General Trends & Insights Using the inContact Platform CEU Cloud Contact Center Solutions Enterprise Connect InterviewRajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr.
8x8
MARCH 26, 2018
Recently at Enterprise Connect in Orlando, leading communications, collaboration and contact center vendors showcased their most recent and innovative solutions for IT decision makers, application developers, resellers and industry influencers. This wave was revolutionized by innovative companies that entered into the market and expanded their services into the enterprise.
8x8
MARCH 26, 2018
Recently at Enterprise Connect in Orlando, leading communications, collaboration and contact center vendors showcased their most recent and innovative solutions for IT decision makers, application developers, resellers and industry influencers. This wave was revolutionized by innovative companies that entered into the market and expanded their services into the enterprise.
Platform28
DECEMBER 11, 2014
Phones for the Enterprise: Scalable, feature rich and unquestionably secure. Platform28 PBX is cost effective and designed to support the demands of our enterprise customers, including stringent data security and compliance requirements.
pindrop
JUNE 20, 2018
Additionally, we are moving into an era defined by a conversational economy – which has placed expectations on enterprises to support the growing popularity and use of voice technology by customers.
Bright Pattern
AUGUST 18, 2017
for their outstanding placement as a Top Provider of Chatbots for Enterprise Customer Service in a recent report by Forrester Research Bright Pattern congratulates Reply.ai
Cisco Blogs - Contact Center
MARCH 14, 2018
Collaboration contact center Customer Care enterprise connect Mercy VirtualTeamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So, let’s talk about contact center.
Jon Arnold
JUNE 29, 2017
I've also been active with several other industry events lately, and based on all this, my message is about how enterprises should be looking at these technologies, especially for how they can enhance collaboration. That's the title of my current contribution to the UCStrategies portal, where I've been a UC Expert since 2013. I publish monthly there, plus I participate in our Industry Buzz podcasts regularly.
REVE Systems
DECEMBER 19, 2017
Almost 70-80% of internal communication within an enterprise will be conducted though messaging apps on mobile device in the years to come. Enterprises are getting bigger day by day and the market sphere is transforming to a more complex landscape.
Jon Arnold
MARCH 27, 2018
Like all analysts, I have my hot streaks, and I've been on a good run following Enterprise Connect. One of the benefits of being at major industry events is the media presence, and analysts are often cited as sources in their coverage. Since then, I've been cited as a source in the following writeups, as well as a full length guest post that was written earlier. More is coming, and to follow my media citings, please viist the In the News tab for my website.
Tethr
JULY 19, 2018
With the help of AI-POWERED SPEECH ANALYTICS , this largely untapped dataset can provide a wealth of insights that help improve business performance across all parts of the enterprise, well beyond customer care.
inContact
MAY 12, 2017
2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. The post Enterprise Connect 2017: Contact Center Round-up appeared first on inContact Blog.
Jon Arnold
MARCH 8, 2018
I can't tie up loose ends fast enough ahead of next week's Enterprise Connect in Orlando. The interview was conducted by No Jitter's Beth Schultz , and we touched on the key themes I'll be addressing, along with why speech tech is getting really interesting now in the enterprise.
Liveops
AUGUST 7, 2018
While driving and delivery gigs are still plentiful, the most important evolution in the gig workforce is in the enterprise. Now, highly experienced professionals are opting in to gig work, and enterprise organizations are leveraging contingent, flexible workforces at scale to access the deep and wide pool of talent while maintaining business agility. Gig economy can spark enterprise productivity and innovation. Why agile workers are a competitive advantage.
UJET
MARCH 9, 2018
Next week, we'll be at the Gaylord in Kissimmee, FL for Enterprise Connect 2018! Stop by our booth (#2219) to talk with our team and learn how you can provide intuitive voice and chat support experiences to your customers across all their preferred connection points—over the phone, on your website, and right inside your mobile app.
OvniSource - Ovniblog
MARCH 2, 2016
Cross-channel Analytics Delivers Customer Engagement Management OnviSource recently announced a new cross-channel analytics, enterprise-wide solution called OnVision. The post Cross-Channel Analytics Transforms the Enterprise appeared first on OnviSource. big data contact center customer experience customer satisfaction enterprise social media speech analytics text analytics workforce optimization analytics cross-channel analytics enterprise analytics omni channel analytics
8x8
FEBRUARY 26, 2018
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America.
8x8
APRIL 7, 2017
Last week at Enterprise Connect in Orlando, we surveyed more than 200 attendees to uncover their use of team collaboration tools and their thoughts on contact center solutions. Combined with very little corporate governance, enterprises are faced with fragmentation and information siloes. We asked a random selection of show attendees four key questions: How many chat and team messaging apps do you use at work?
DMG
JUNE 3, 2017
Enterprise Uses of Speech Analytics (whitepaper). 5/1/2017. By Donna Fluss. Introduction. Wouldn’t it be great to share in the journey of each of your customers; to know what they think about your employees, policies, products, services and competitors? To be able to capture insights about what it’s really like to transact business with your company? Since you can’t be everywhere watching and evaluating the customer experience, speech and text analytics is the next best thing.
Ian Jacobs
JUNE 29, 2017
The delta between those simple-to-build, but anemic in functionality, chatbots and conversational self-service tools designed for real enterprise environments is great. enterprises should be able to deploy their chatbots in multiple channels.
ijgolding
MAY 20, 2015
Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced.
Ian Jacobs
JUNE 29, 2017
Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service.
Platform28
DECEMBER 5, 2016
Over the last 24 months there’s been a significant change in cloud contact center adoption, with enterprise-size organizations creating a fast growing market segment. While smaller businesses seemed to move earlier to the cloud, risk-averse enterprises have seen the light and are switching. And as a ‘true cloud’ provider, primarily delivering services to large customers (including enterprises, large service providers and telcos) it’s been an exciting time.
CafeX
MARCH 6, 2017
CaféX is redefining contact center operations and customer engagement
Jon Arnold
DECEMBER 26, 2017
The same applies for the workplace, and these changes are going to have implications for the nature of Internet services used by enterprises as well as the providers we get them from. Pretty timely topic here given the recent FCC rollback of Net Neutrality. It's a true cornerstone of the Internet as we know it, but that's about to change, and as consumers, we all have cause for concern.
8x8
FEBRUARY 26, 2018
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. We’ve worked tirelessly to arm our clients with the most intelligent tools and now we’re ready to reveal our newest (and dare we say, best) enterprise communications solution.
8x8
FEBRUARY 26, 2018
With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. We’ve worked tirelessly to arm our clients with the most intelligent tools and now we’re ready to reveal our newest (and dare we say, best) enterprise communications solution.
Jon Arnold
FEBRUARY 21, 2018
Got a few messages to unpack in that headline, as preparations for Enterprise Connect 2018 kick into high gear. This is my first time at Enterprise Connect , and I'll be one of the very first speakers, presenting a tutorial on speech technology at 8am, Monday, March 12.
Jon Arnold
FEBRUARY 9, 2018
Here's the final preview post for the sessions I'll be moderating next week at ITExpo in Fort Lauderdale. We're getting our share of snow here in Toronto, so let's just say the change of scene will be nice! This session will be on the Friday at 11am in Room 210, and joining me will be David Frankel of ZipDX , Brad Blanken of Bandwidth.com , and David Walsh of VoIP Innovations. More detail about the session and the expo in general can be found in the Event Calendar section of my website.
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