Edify is Chrome Enterprise Recommended


Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. Huddle Cloud Contact Center Agent Experience contact center solution Edify Huddle Chrome OS Chrome Enterprise Recommended Google

How Contact Center Insights Can Improve Enterprise Operations

Contact Center Pipeline

What do you picture when someone says “contact center”? Rows of employees at computers with headsets? An office full of tiny cubicles? Personally, I picture a giant treasure chest overflowing with gold. No, I’m not insane… at least I don’t think so.


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How Intelligent Virtual Assistants Are Leading the Transition to the Intelligent Enterprise

Contact Center Pipeline

Technology AI artificial intelligence call center contact center digital transformation intelligent enterprise Intelligent Virtual Assistant IVA self-service virtual assistant

Meet Spearline at Enterprise Connect 2022!


We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 21st to 24th 2022, and we can’t wait to talk to as many of you as possible at booth #1205. The post Meet Spearline at Enterprise Connect 2022!

A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations. Not every online community is built or equipped with enterprise intentions. The following pages will provide you with the knowledge needed to make the best decisions for your enterprise organization.

Powering the Modern Listening Enterprise


Hi, this is Matt Dixon, and I’m the Chief Product & Research Officer here at Tethr, and I’m here to tell you a little bit more about what makes Tethr unique, and specifically how we power the modern listening enterprise. The Era of AI: Become a Listening Enterprise.

Enterprise Benefits Workforce Calculator


An exercise we found extremely valuable when evaluating workforce management solutions was our Enterprise Workforce Management B enefits C alculator. The post Enterprise Benefits Workforce Calculator appeared first on Aspect Blogs. “ Anyone can lead when the plan is working.

Return on investment for enterprise


Return on Investment: Enterprises are bound by the constraints of their limited resources and therefore must carefully decide how best to utilize them. Customer Complaints: When a customer impacting issue happens, the enterprise is faced with a number of problems.

Improving Enterprise Network Access to the Cloud with SLAs Using Amazon-Peered BGP


While VPN is a great way to get started for private PaaS/IaaS, it is still at the mercy of the dynamic and vulnerable nature of the enterprise internet service provider’s Public Internet BGP routing exchanges. DX can be set up between your enterprise WAN and AWS.

The Contact Center is the Core of any Truly Connected Enterprise


Sell the advantage of a connected enterprise with the contact center as the center spoke and your organization can only benefit! I am an old school contact center person.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

See CallMiner At Enterprise Connect 2019!


Meet us at Enterprise Connect. CallMiner has a number of activities going on which we invite you to attend that focus on AI, contact center technology, and better customer experiences

Enterprise Customers Demand Choice and Flexibility


In my experience, the scalability needs and complexity of their operations prevent large enterprises from purchasing cookie-cutter software solutions. There are BIG contact centers that need enterprise solutions, but why should I care?”

Facing staff and supply chain shortages and rising prices, enterprises embrace AI


Enterprises face several large, global business challenges that are making it difficult to meet revenue goals and build competitive advantage. The post Facing staff and supply chain shortages and rising prices, enterprises embrace AI appeared first on What’s next.

Best practices for B2B and enterprise sales reps


Whether your sales reps are doing cold outreach or play a role in the decision-making phases of the sales funnel, insights from B2B sales conversations can help improve your bottom line. Learn how

How Deepgram Works

As more businesses embrace online channel communications, the opportunity to unlock audio data increases. Regardless of whether you are evaluating ASR solutions to get more value out of your call center data, or are just looking to save money on speech transcription, Deepgram is the platform to get you there.

Meeting the Demands on Enterprise Networks


The demands on enterprise networks have never been greater. Enterprise Networking SD-WANMore and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go.

Google Names Edify a Chrome Enterprise Recommended Partner for Contact Center


PR Contact Center Edify Press Release Cloud Contact Center contact center solution Chrome OS Chrome Enterprise Recommended GoogleContact: Liz Cahill for Edify Labs. LCahill@edify.cx.

The importance of WebRTC monitoring for enterprises


The importance of WebRTC monitoring for enterprises Web Real Time Communications (WebRTC) is transforming the way we communicate online. The post The importance of WebRTC monitoring for enterprises appeared first on Spearline.

How can Enterprise VoIP System Benefit your Business


How can Enterprise VoIP System Benefit your Business. Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money. Increased productivity is an important benefit that enterprise VoIP systems offer.

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2021 State of Automatic Speech Recognition Report

We surveyed 400 decision-makers about ASR use with Opus Research. What we found was that most enterprises are barely scratching the surface of their potential. Find out what areas fast movers can leverage to create differentiated voice experiences.

5 Leading Augmented Reality enterprise use cases


Meanwhile, Gartner estimates that by 2020, AR applications on mobile devices will be adopted by 30% of large enterprises as part of their digital transformation strategies. New Augmented Reality enterprise use cases are constantly being discovered. Augmented Reality enterprise use cases such as this are all about helping technicians quickly execute field repairs and avoid errors. The benefits of data analytics for enterprise decision-making are well known.

Enterprise Contact Center Solutions: Your New Keys to Success


The post Enterprise Contact Center Solutions: Your New Keys to Success appeared first on LiveVox. Does your company have a contact center solution? If not, you may be missing out on some serious business.

Customer Success: Roles Within a B2B Enterprise


When customers succeed using your product, your enterprise succeeds. Despite the value of customer success teams, not all B2B enterprises know how to structure customer success roles within their company.

Enterprise Feedback Management – The New Wave


Enterprise feedback management is core to helping supporting organizations focus upon and achieve their strategic goals and priorities. Continue reading → The post Enterprise Feedback Management – The New Wave appeared first on CustomerCount. News Customer Feedback customer feedback management Enterprise Feedback Management

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Nuance rated highest-scoring for enterprise-class intelligent virtual assistants


Opus Research released its annual Decision Makers’ Guide to Enterprise Intelligent Assistants—which, for the fourth year in a row, has named Nuance the highest-rated vendor. The post Nuance rated highest-scoring for enterprise-class intelligent virtual assistants appeared first on What’s next.

My History Of Enterprise Transformation And XM

Experience Matters

For some recent speeches I’ve combined my personal introduction with a broader overview of the evolution of enterprise transformation. It’s a recount of my professional experience and observations from decades of working with many large enterprises. The post My History Of Enterprise Transformation And XM appeared first on Experience Matters.

MLOps foundation roadmap for enterprises with Amazon SageMaker

AWS Machine Learning

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation.

Top Three Characteristics of a Connected Enterprise

CSM Magazine

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Top 3 characteristics of a Connected Enterprise.

How to reinforce IT service desk with AI-powered ITSM Chatbots

Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.

Enterprise Instant Messaging Speeds up Business Productivity

REVE Systems

In 2011, a group of researchers stated through a research that 54% of Chief Information Officers affirmed the positive sides of real-time workplace communication through Enterprise Instant Messaging Solution. That time it was just scholar’s prediction on future enterprise communication without any clue to its future mayhem. And the worldwide enterprise chat and messaging market will reach $1.9

Transforming the Enterprise CX and EX for Digital Natives


Digital technology has revolutionized almost every aspect of our lives over the last 20 years. How we work, research, shop, entertain, create, travel, and communicate are just some areas that have been dramatically transformed.

7 Omnichannel best practices for enterprises in 2021


7 Omnichannel best practices for enterprises in 2021. Omnichannel support omnichannel customer experience Omnichannel for enterprises omnichannel strategies

What is enterprise feedback management (EFM)?


An overview of enterprise feedback management, its benefits, and how to effectively execute the software. Articles

The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

Join Vanilla Forums on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.

The Enterprise Guide to Interactive Voice Response (IVR) Software


The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. See… The post The Enterprise Guide to Interactive Voice Response (IVR) Software appeared first on AVOXI.

Why enterprises need IT Helpdesk?


Why enterprises need IT Helpdesk? Customer Experience customer success

The Top 5 Customer-Centric Goals for an Enterprise


Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. As a result, the most important customer-centric goals for an enterprise exclusively focus on knowing customers, delivering value, and doing so in a repeatable, annual cycle of commitment and recommitment. Build the enterprise around the customer. Is the customer enjoying a positive relationship with your enterprise? Build the Enterprise Around the Customer.

Next Speaking Gig - Enterprise Connect, March 21

Jon Arnold

Am still crossing my fingers that it will be reasonably safe to travel next month, and on that basis, my next stop will be Orlando for Enterprise Connect , running March 21-24. Aside from doing the locknote at SCTC in November, it’s been 2+ years since I last presented for an audience.

Driving Excellence Using Work From Home Agents

One out of three agents quit their job due to a lack of work-life balance. CXperts mitigates those odds by offering remote work, cultivating happier agents to drive cost reduction, higher retention, and better customer experiences for our clients.