Edify is Chrome Enterprise Recommended


Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. Huddle Cloud Contact Center Agent Experience contact center solution Edify Huddle Chrome OS Chrome Enterprise Recommended Google

How Intelligent Virtual Assistants Are Leading the Transition to the Intelligent Enterprise

Contact Center Pipeline

Technology AI artificial intelligence call center contact center digital transformation intelligent enterprise Intelligent Virtual Assistant IVA self-service virtual assistant


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Equipping the Enterprise for the AI-Powered Human Agent Era

Contact Center Pipeline

The post Equipping the Enterprise for the AI-Powered Human Agent Era first appeared on Contact Center Pipeline Blog.

Reflections on Enterprise Connect - Our BCStrategies Podcast

Jon Arnold

Last week’s Enterprise Connect event was a great showcase for the state of collaboration and contact center technology, despite being scaled back to all-virtual.

How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

Powering the Modern Listening Enterprise


Hi, this is Matt Dixon, and I’m the Chief Product & Research Officer here at Tethr, and I’m here to tell you a little bit more about what makes Tethr unique, and specifically how we power the modern listening enterprise. The Era of AI: Become a Listening Enterprise.

5 Leading Augmented Reality enterprise use cases


Meanwhile, Gartner estimates that by 2020, AR applications on mobile devices will be adopted by 30% of large enterprises as part of their digital transformation strategies. New Augmented Reality enterprise use cases are constantly being discovered. Augmented Reality enterprise use cases such as this are all about helping technicians quickly execute field repairs and avoid errors. The benefits of data analytics for enterprise decision-making are well known.

7 Omnichannel best practices for enterprises in 2021


7 Omnichannel best practices for enterprises in 2021. Omnichannel support omnichannel customer experience Omnichannel for enterprises omnichannel strategies

The Contact Center is the Core of any Truly Connected Enterprise


Sell the advantage of a connected enterprise with the contact center as the center spoke and your organization can only benefit! I am an old school contact center person.

Meeting the Demands on Enterprise Networks


The demands on enterprise networks have never been greater. Enterprise Networking SD-WANMore and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go.

How Deepgram Works

As more businesses embrace online channel communications, the opportunity to unlock audio data increases. Regardless of whether you are evaluating ASR solutions to get more value out of your call center data, or are just looking to save money on speech transcription, Deepgram is the platform to get you there.

Enterprise Benefits Workforce Calculator


An exercise we found extremely valuable when evaluating workforce management solutions was our Enterprise Workforce Management B enefits C alculator. The post Enterprise Benefits Workforce Calculator appeared first on Aspect Blogs. “ Anyone can lead when the plan is working.

Nuance rated highest-scoring for enterprise-class intelligent virtual assistants


Opus Research released its annual Decision Makers’ Guide to Enterprise Intelligent Assistants—which, for the fourth year in a row, has named Nuance the highest-rated vendor. The post Nuance rated highest-scoring for enterprise-class intelligent virtual assistants appeared first on What’s next.

Top Three Characteristics of a Connected Enterprise

CSM Magazine

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Top 3 characteristics of a Connected Enterprise.

Coronavirus, Business Continuity and Visual Assistance: How Enterprises Ensure Service Delivery


As the impact of the COVID-19 pandemic intensifies in a growing list of countries, leading enterprises are seeking out solutions that enable them to protect key personnel and customers while maintaining service delivery.

A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations. Not every online community is built or equipped with enterprise intentions. The following pages will provide you with the knowledge needed to make the best decisions for your enterprise organization.

Enterprise Customers Demand Choice and Flexibility


In my experience, the scalability needs and complexity of their operations prevent large enterprises from purchasing cookie-cutter software solutions. There are BIG contact centers that need enterprise solutions, but why should I care?”

Customer Success: Roles Within a B2B Enterprise


When customers succeed using your product, your enterprise succeeds. Despite the value of customer success teams, not all B2B enterprises know how to structure customer success roles within their company.

Join Spearline at Enterprise Connect 2021!


We are excited to let you know that Spearline is a virtual exhibitor at this year’s Enterprise Connect event. Enterprise Connect offers multiple venues for enterprise decision-makers to come together with their peers and with technology providers.

Enterprise Feedback Management – The New Wave


Enterprise feedback management is core to helping supporting organizations focus upon and achieve their strategic goals and priorities. Continue reading → The post Enterprise Feedback Management – The New Wave appeared first on CustomerCount. News Customer Feedback customer feedback management Enterprise Feedback Management

2021 State of Automatic Speech Recognition Report

We surveyed 400 decision-makers about ASR use with Opus Research. What we found was that most enterprises are barely scratching the surface of their potential. Find out what areas fast movers can leverage to create differentiated voice experiences.

Comparing Enterprise Chatbots with Basic Chatbots


Fully-featured enterprise chatbots offer various functionalities to meet users’ expectations, and may be a better choice even in a comparatively simple application. Enterprise chatbots can be specifically and finely tailored to requirements.

My History Of Enterprise Transformation And XM

Experience Matters

For some recent speeches I’ve combined my personal introduction with a broader overview of the evolution of enterprise transformation. It’s a recount of my professional experience and observations from decades of working with many large enterprises. The post My History Of Enterprise Transformation And XM appeared first on Experience Matters.

Why enterprises need IT Helpdesk?


Why enterprises need IT Helpdesk? Customer Experience customer success

What is enterprise feedback management (EFM)?


An overview of enterprise feedback management, its benefits, and how to effectively execute the software. Articles

How to reinforce IT service desk with AI-powered ITSM Chatbots

Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.

Enterprise Connect - Preview of My Speech Tech Update on BCStrategies

Jon Arnold

Before you know it, Enterprise Connect 2021 will be here, and I’m back for my 4th annual update on the state of speech tech in the enterprise. This is just one of many things being transformed by AI, and this time around, I’ll be taking a future-forward look at what’s coming.

Digital Selling is for the Whole Enterprise


The entire enterprise serves the customer, so it only makes sense for the entire enterprise to embrace the digital-selling experience. Digital Selling for the Whole Enterprise. Let’s take a look at what it means to extend this concept to other areas within the enterprise.

Enterprise Instant Messaging Speeds up Business Productivity

REVE Systems

In 2011, a group of researchers stated through a research that 54% of Chief Information Officers affirmed the positive sides of real-time workplace communication through Enterprise Instant Messaging Solution. That time it was just scholar’s prediction on future enterprise communication without any clue to its future mayhem. And the worldwide enterprise chat and messaging market will reach $1.9

The Top 5 Customer-Centric Goals for an Enterprise


Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. As a result, the most important customer-centric goals for an enterprise exclusively focus on knowing customers, delivering value, and doing so in a repeatable, annual cycle of commitment and recommitment. Build the enterprise around the customer. Is the customer enjoying a positive relationship with your enterprise? Build the Enterprise Around the Customer.

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Documentation and enterprise mobility


Today, thanks to powerful new mobility solutions, like professional-grade documentation apps, it’s not only becoming easier, but also a growing necessity, to empower employees with the […] The post Documentation and enterprise mobility appeared first on What’s next. With professionals increasingly on the move and many more working outside the office, it’s not surprising that documentation tasks, once relegated to desktop computing, are moving to mobile devices.

A 5-Step Checklist for Mastering Enterprise AI

CSM Magazine

At EBI.AI, we have spent over six years working closely with our customers to implement conversational AI projects for a wide range of organisations including retail, local government and multi-national enterprises. Artificial Intelligence is here to stay but how do you turn hype into reality?

Complete knowledge base management guide for enterprises


Complete knowledge base management guide for enterprises. KM Software Knowledge Base

A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers.

The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

Join Vanilla Forums on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.

ICYMI - My Enterprise Connect Talk on Enterprise Speech and AI - Replay Posted Now

Jon Arnold

Been a busy week with Enterprise Connect Virtual , and lots of great content to digest. My session at the end of Monday’s program we well-attended, and the Q&A was pretty active.

How does Customer Success / Client Success work within the Enterprise?


With the convergence of data availability and business needs, these innovators are taking a notch up beyond the mundane support and service and proactively driving enterprise customer success. But now enterprises segment based on the appropriate experiences.

What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. By eliminating data silos and combining departmental forces, Connected Enterprises can enjoy far higher levels of workforce and customer engagement than their peers.

Powering the modern listening enterprise with Qualtrics and Tethr


Discover how Tethr powers the modern listening enterprise and makes surfacing insights super easy, while Tethr SVP of Product, Ted McKenna, demonstrates how we serve up those insights inside of Qualtrics. You already know that voice is a goldmine of insights.

Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.