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How Contact Center Insights Can Improve Enterprise Operations

Contact Center Pipeline

What do you picture when someone says “contact center”? Rows of employees at computers with headsets? An office full of tiny cubicles? Personally, I picture a giant treasure chest overflowing with gold. No, I’m not insane… at least I don’t think so. But when I think of contact centers, the first thing that comes to […].

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What Does It Mean to Be Enterprise Ready for Today’s CX?

Upstream Works

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

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10 ways to transform your enterprise with conversation intelligence

Callminer

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth. Read this blog to learn more.

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Agentic AI for the Enterprise: Unlocking Strategic Value

TechSee

Agentic AI is changing the game for enterprises. Agentic AI offers a clear path to transformation for enterprise leaders looking to streamline operations, accelerate and improve customer service, enhance customer experiences, and gain a competitive edge. This is the promise of Agentic AI.

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How Deepgram Works

In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.

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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses.

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Guest Post: How to Go Above & Beyond for Your Customers to Secure Their Repeat Business

ShepHyken

Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. They may also send your enterprise emails with suggestions for improvements, as well as write online reviews about your business’s offerings. He writes about how companies can secure their current customers’ repeat business.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls?

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A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. Crucial enterprise community features to look for when assessing vendors. Strategic community programs that drive enterprise community success.

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The Rise of the AI Coaching System: Powering the Empathic Enterprise

Download "The Rise of the AI Coaching System: Powering the Empathic Enterprise" to: Discover how real-time AI provides a scalable coaching solution designed to guide frontline workers in the moments that matter most, on every call and no matter the location Learn how customer-focused organizations are transforming into empathic enterprises through (..)

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How to reinforce IT service desk with AI-powered ITSM Chatbots

Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.

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2021 State of Automatic Speech Recognition Report

Speech is a powerful tool for the enterprise with the ability to unlock insights and automate actions. To answer this question, Deepgram partnered with Opus Research to examine the state of ASR in the enterprise across 400 decision-makers. In this report, you will learn: How ASR is being used. Where speech data is underutilized.

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The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. John’s own Enterprise Community Progression Model. Join us to learn: How community enables adoption, expansion, and growth.

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Drive GTM Efficiency with Tech Stack Consolidation

Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.

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Driving Excellence Using Work From Home Agents

Enterprises no longer need to deliver their services in large facilities and in many locations. If one clear point has emerged in the last couple of years, it is that massive changes are taking place in the CX delivery space. Instead, remote work is now mainstream in customer experience management.