Expert insights. Personalized for you.
AI-powered speech analytics deliver valuable insights so that organizations can observe solid results across the enterprise. AI-powered speech analytics produce an abundance of actionable insights that upgrade business performance across all parts of the enterprise. MORE
In 2011, a group of researchers stated through a research that 54% of Chief Information Officers affirmed the positive sides of real-time workplace communication through Enterprise Instant Messaging Solution. And the worldwide enterprise chat and messaging market will reach $1.9 MORE
Discover how Tethr powers the modern listening enterprise and makes surfacing insights super easy, while Tethr SVP of Product, Ted McKenna, demonstrates how we serve up those insights inside of Qualtrics. You already know that voice is a goldmine of insights. MORE
To further improve its customer service operations and overall user satisfaction, OneCause opted for the enhanced reporting and customization capabilities of Talkdesk Enterprise Cloud Contact Center. MORE
Customers will stick with a brand that provides reliably good service, but improving the enterprise customer experience can be challenging. Put these tips to work and your business can improve its enterprise customer experience in no time. How to Improve the Enterprise Customer Experience. What that in mind, here are some of the best tips for improving the enterprise customer experience: . #1: Improve the Enterprise Customer Experience with a Customer Success Platform. MORE
Enterprise VoIP enterprise voip solution voip enterpriseMost hosted VoIP solutions are designed for small companies. MORE
As the impact of the COVID-19 pandemic intensifies in a growing list of countries, leading enterprises are seeking out solutions that enable them to protect key personnel and customers while maintaining service delivery. The post Coronavirus, Business Continuity and Visual Assistance: How Enterprises Ensure Service Delivery appeared first on TechSee. MORE
It’s time to start talking up the virtual edition of Enterprise Connect 2020. This year, I’m doing the third iteration of my talk on AI-driven speech technology in the enterprise. My unconventional perspective on this space keeps evolving, and even if you’ve attended my past Enterprise Connect talks, I am certain you will learn something new. It’s so strange to talk about Enterprise Connect and not mention Florida, and being virtual, all you need to know is the date. MORE
Let’s see what an enterprise chat software can do for a business like yours. How to Grow Your Small Business With an Enterprise Chat Software? Why Add Enterprise Chat Software to Your Business Website? An enterprise chat software facilitates a better response and quick interactions with website visitors. The post Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business appeared first on ProProfs Learning. MORE
Enterprise Connect is about two months out - but it already feels near - and I’ll be doing another iteration of my update on speech technology in the enterprise on Day 1 - Monday, March 30, bright and early at 8 am. The episode was published today, and is titled Talking Up Speech Tech for the Enterprise - here’s the link to give that a listen. Well, the multimedia stars lined up this time around, so I have two previews to share here. MORE
You are about to read my Customer Experience Review of Enterprise Rent-a-Car – another well-known name in the vehicle hire industry. Enterprise Rent-A-Car , Unit 5-6, Hartford Way, Sealand Industrial Estate, Chester CH1 4NT. Enterprise Rent-a-Car is one of the world’s powerhouses when it comes to vehicle rental. Founded in 1957, you can hire a vehicle from Enterprise or a franchise partner almost anywhere in the world. Would I use Enterprise again? MORE
Another quick shout-out for Enterprise Connect Virtual. My main message here is to say that 5 SCTC members will be speaking at Enterprise Connect Virtual, so you won’t have to look far to find us. I posted the other day about my upcoming talk there, and now I’m providing a broader update, this time wearing my SCTC hat. I’m one of the few analysts involved with the SCTC, and it’s been a great community for me. MORE
Enterprise Connect Virtual will be here before you know it, and I’m back with the third iteration of my talk on enterprise speech technology. This space isn’t quite as happening as the contact center, but with AI driving so much innovation, I’ll be sharing use cases that are probably not yet on your radar. My latest No Jitter article is running now , and it’s a preview for what’s coming, and hopefully that’s enough to get my session on your calendar. MORE
Enterprise Feedback/Voice of the Customer (VOC): the measurement and reporting of customer reactions to their experiences and expectations with a company and its products/services. We have recently partnered with CustomerCount to integrate our industry-leading gamification platform with their first-class enterprise feedback management system. The post New Integration Unveiled: Noble Gamification + CustomerCount Enterprise Feedback appeared first on Noble Systems. MORE
Enterprise feedback management is core to helping supporting organizations focus upon and achieve their strategic goals and priorities. Continue reading → The post Enterprise Feedback Management – The New Wave appeared first on CustomerCount. News Customer Feedback customer feedback management Enterprise Feedback Management MORE
TULSA, OKLAHOMA, August 11, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Monica Neuert to its growing Enterprise Solutions Team. The post PPT Solutions Introduces Monica Neuert as Director of Enterprise Solutions appeared first on PPT Solutions. MORE
As part of a successful B2B enterprise, you understand the importance of your customers. Consolidate and Share Data: While on the subject of improving communication, think about how your enterprise internally accesses customer data. MORE
2018 Enterprise Service Goals . On an annual basis, DMG conducts a worldwide survey of enterprise, customer service and contact center servicing goals for the upcoming year. The results of DMG’s annual survey reflect enterprise priorities and investment direction. As seen in Figure 1, the top 10 enterprise servicing goals for 2018 are: Delivering an outstanding CX. Figure 1: Top 10 Enterprise Servicing Goals for 2018. MORE
However, some features of our present day enterprise communications technology has placed users of this service at a disadvantage when it comes to 911. The Blog Enterprise E911 Regulations Explained appeared first on West Corporation. Enterprise Solution Safety Services Caller Location E911 E911 legislation E911 location Kari's Law Location Data Accuracy MLTSMary Boyd. VP of Government & Regulatory Affairs. MORE
Been a busy week with Enterprise Connect Virtual , and lots of great content to digest. My session at the end of Monday’s program we well-attended, and the Q&A was pretty active. Lots has happened at the event since, and before too much time passes, thought I’d share the replay detail for anyone who didn’t catch my session, or wants to watch it again. MORE
48 
When customers succeed using your product, your enterprise succeeds. Despite the value of customer success teams, not all B2B enterprises know how to structure customer success roles within their company. MORE
The ability to stay connected and access and share data in real-time is exciting to us and builds on our long-term vision of designing powerful solutions to improve […] The post The smart move towards enterprise mobility appeared first on What’s next. I recently came across an article about the growing use of mobile solutions, such as smartphones and cloud-sharing apps, and how they are changing the corporate landscape. MORE
72 
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate. MORE
Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. The post This Week in Enterprise Tech with inContact appeared first on inContact Blog. Advantages of the Cloud Contact Center Management Customer Experience Events General Trends & Insights Using the inContact Platform CEU Cloud Contact Center Solutions Enterprise Connect InterviewRajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr. MORE
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate. MORE
By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future. MORE
Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Read the new white paper from DMG Consulting LLC on Interaction Analytics: An Enterprise Vision and Practical Applications , to learn more about how IA can benefit enterprises and their customers on an ongoing basis. Thank you for your interest in DMG Consulting’s publications. MORE
As such, enterprises need to prioritize cultivating long-term customer relationships that foster continual, mutual growth. Lack of Customer Engagement: Enterprises should provide frequent, helpful, personalized engagements throughout the customer journey. MORE
Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. As a result, the most important customer-centric goals for an enterprise exclusively focus on knowing customers, delivering value, and doing so in a repeatable, annual cycle of commitment and recommitment. Build the enterprise around the customer. Is the customer enjoying a positive relationship with your enterprise? Build the Enterprise Around the Customer. MORE
Meanwhile, Gartner estimates that by 2020, AR applications on mobile devices will be adopted by 30% of large enterprises as part of their digital transformation strategies. New Augmented Reality enterprise use cases are constantly being discovered. Augmented Reality enterprise use cases such as this are all about helping technicians quickly execute field repairs and avoid errors. The benefits of data analytics for enterprise decision-making are well known. MORE
There is no reason to not have call center software in your enterprise particularly when it is available as a hosted, pay as you go option. The post Every Enterprise Should Have Call Center Software appeared first on. MORE
The demands on enterprise networks have never been greater. Enterprise Networking SD-WANMore and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go. MORE
83 For some recent speeches I’ve combined my personal introduction with a broader overview of the evolution of enterprise transformation. It’s a recount of my professional experience and observations from decades of working with many large enterprises. The post My History Of Enterprise Transformation And XM appeared first on Experience Matters. MORE
The sprint towards enterprise mobility is gaining traction, and for companies to stay relevant they need to keep up. From a tech-savvy client base, a younger workforce, demand for anytime, anywhere access, to a growing need for collaborative and agile tools, today, organizations must adapt and change the way they do business, especially those with […] The post The sprint towards enterprise mobility appeared first on What’s next. MORE
58 Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. As a result, the most important customer-centric goals for an enterprise exclusively focus on knowing customers, delivering value, and doing so in a repeatable, annual cycle of commitment and recommitment. Build the enterprise around the customer. Is the customer enjoying a positive relationship with your enterprise? Build the Enterprise Around the Customer. MORE
Today, thanks to powerful new mobility solutions, like professional-grade documentation apps, it’s not only becoming easier, but also a growing necessity, to empower employees with the […] The post Documentation and enterprise mobility appeared first on What’s next. With professionals increasingly on the move and many more working outside the office, it’s not surprising that documentation tasks, once relegated to desktop computing, are moving to mobile devices. MORE
58 Here’s some good news to keep the Enterprise Connect Virtual vibe going. The Enterprise Connect team is doing a replay day next Wednesday, where the five top-rated presentations from last week’s event are getting a second go-round. Am happy to say that my presentation on speech tech and AI in the enterprise was one of those top five, and my session runs at 4pm ET. MORE
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Enterprise Related Topics ConvergeOne
FEBRUARY 11, 2020
The demands on enterprise networks have never been greater. Enterprise Networking SD-WANMore and more applications are moving to the cloud, connected endpoints are increasing exponentially, and distributed workforces are demanding secure access and optimal performance wherever they go.
TechSee
NOVEMBER 5, 2019
Meanwhile, Gartner estimates that by 2020, AR applications on mobile devices will be adopted by 30% of large enterprises as part of their digital transformation strategies. New Augmented Reality enterprise use cases are constantly being discovered. Augmented Reality enterprise use cases such as this are all about helping technicians quickly execute field repairs and avoid errors. The benefits of data analytics for enterprise decision-making are well known.
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Totango
JANUARY 14, 2020
When customers succeed using your product, your enterprise succeeds. Despite the value of customer success teams, not all B2B enterprises know how to structure customer success roles within their company.
Totango
JULY 2, 2019
Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. As a result, the most important customer-centric goals for an enterprise exclusively focus on knowing customers, delivering value, and doing so in a repeatable, annual cycle of commitment and recommitment. Build the enterprise around the customer. Is the customer enjoying a positive relationship with your enterprise? Build the Enterprise Around the Customer.
Advertiser: Vanilla Forums
This guide will provide you with an overview of what procuring an online community can do for enterprise organizations. Not every online community is built or equipped with enterprise intentions. The following pages will provide you with the knowledge needed to make the best decisions for your enterprise organization.
REVE Systems
JULY 19, 2017
In 2011, a group of researchers stated through a research that 54% of Chief Information Officers affirmed the positive sides of real-time workplace communication through Enterprise Instant Messaging Solution. And the worldwide enterprise chat and messaging market will reach $1.9
|
TechSee
APRIL 7, 2020
As the impact of the COVID-19 pandemic intensifies in a growing list of countries, leading enterprises are seeking out solutions that enable them to protect key personnel and customers while maintaining service delivery. The post Coronavirus, Business Continuity and Visual Assistance: How Enterprises Ensure Service Delivery appeared first on TechSee.
Experience Matters
JUNE 18, 2019
For some recent speeches I’ve combined my personal introduction with a broader overview of the evolution of enterprise transformation. It’s a recount of my professional experience and observations from decades of working with many large enterprises. The post My History Of Enterprise Transformation And XM appeared first on Experience Matters.
Nuance
FEBRUARY 26, 2019
Today, thanks to powerful new mobility solutions, like professional-grade documentation apps, it’s not only becoming easier, but also a growing necessity, to empower employees with the […] The post Documentation and enterprise mobility appeared first on What’s next. With professionals increasingly on the move and many more working outside the office, it’s not surprising that documentation tasks, once relegated to desktop computing, are moving to mobile devices.
Totango
JANUARY 23, 2020
As such, enterprises need to prioritize cultivating long-term customer relationships that foster continual, mutual growth. Lack of Customer Engagement: Enterprises should provide frequent, helpful, personalized engagements throughout the customer journey.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.
|
Tethr
JANUARY 21, 2020
Discover how Tethr powers the modern listening enterprise and makes surfacing insights super easy, while Tethr SVP of Product, Ted McKenna, demonstrates how we serve up those insights inside of Qualtrics. You already know that voice is a goldmine of insights.
Noble Systems
JUNE 10, 2019
Enterprise Feedback/Voice of the Customer (VOC): the measurement and reporting of customer reactions to their experiences and expectations with a company and its products/services. We have recently partnered with CustomerCount to integrate our industry-leading gamification platform with their first-class enterprise feedback management system. The post New Integration Unveiled: Noble Gamification + CustomerCount Enterprise Feedback appeared first on Noble Systems.
Nuance
APRIL 9, 2019
The sprint towards enterprise mobility is gaining traction, and for companies to stay relevant they need to keep up. From a tech-savvy client base, a younger workforce, demand for anytime, anywhere access, to a growing need for collaborative and agile tools, today, organizations must adapt and change the way they do business, especially those with […] The post The sprint towards enterprise mobility appeared first on What’s next.
Nuance
JULY 16, 2019
The ability to stay connected and access and share data in real-time is exciting to us and builds on our long-term vision of designing powerful solutions to improve […] The post The smart move towards enterprise mobility appeared first on What’s next. I recently came across an article about the growing use of mobile solutions, such as smartphones and cloud-sharing apps, and how they are changing the corporate landscape.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.
Jon Arnold
AUGUST 6, 2020
Been a busy week with Enterprise Connect Virtual , and lots of great content to digest. My session at the end of Monday’s program we well-attended, and the Q&A was pretty active. Lots has happened at the event since, and before too much time passes, thought I’d share the replay detail for anyone who didn’t catch my session, or wants to watch it again.
DMG Consulting
AUGUST 3, 2020
Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Read the new white paper from DMG Consulting LLC on Interaction Analytics: An Enterprise Vision and Practical Applications , to learn more about how IA can benefit enterprises and their customers on an ongoing basis. Thank you for your interest in DMG Consulting’s publications.
Influitive
OCTOBER 12, 2018
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.
Totango
JULY 9, 2019
Customers will stick with a brand that provides reliably good service, but improving the enterprise customer experience can be challenging. Put these tips to work and your business can improve its enterprise customer experience in no time. How to Improve the Enterprise Customer Experience. What that in mind, here are some of the best tips for improving the enterprise customer experience: . #1: Improve the Enterprise Customer Experience with a Customer Success Platform.
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IDC estimating enterprises will spend in excess of $2 trillion in 2019 on. solution in place, enterprises can tap into this. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
PanTerra
JANUARY 15, 2019
Enterprise VoIP enterprise voip solution voip enterpriseMost hosted VoIP solutions are designed for small companies.
Jon Arnold
JULY 24, 2020
Another quick shout-out for Enterprise Connect Virtual. My main message here is to say that 5 SCTC members will be speaking at Enterprise Connect Virtual, so you won’t have to look far to find us. I posted the other day about my upcoming talk there, and now I’m providing a broader update, this time wearing my SCTC hat. I’m one of the few analysts involved with the SCTC, and it’s been a great community for me.
Totango
JULY 2, 2019
Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. As a result, the most important customer-centric goals for an enterprise exclusively focus on knowing customers, delivering value, and doing so in a repeatable, annual cycle of commitment and recommitment. Build the enterprise around the customer. Is the customer enjoying a positive relationship with your enterprise? Build the Enterprise Around the Customer.
Jon Arnold
JANUARY 28, 2020
Enterprise Connect is about two months out - but it already feels near - and I’ll be doing another iteration of my update on speech technology in the enterprise on Day 1 - Monday, March 30, bright and early at 8 am. The episode was published today, and is titled Talking Up Speech Tech for the Enterprise - here’s the link to give that a listen. Well, the multimedia stars lined up this time around, so I have two previews to share here.
Influitive
OCTOBER 12, 2018
It’s been five years since Influitive published the Advocate Marketing Playbook. Since then, it’s been downloaded over 5,700 times. Hundreds of companies followed those proven plays to achieve success in developing powerful advocate programs. But another interesting evolution happened. We witnessed amazing creativity and innovation as individuals at these companies took the principles of advocate.
Talkdesk
FEBRUARY 21, 2020
To further improve its customer service operations and overall user satisfaction, OneCause opted for the enhanced reporting and customization capabilities of Talkdesk Enterprise Cloud Contact Center.
Jon Arnold
JUNE 26, 2020
It’s time to start talking up the virtual edition of Enterprise Connect 2020. This year, I’m doing the third iteration of my talk on AI-driven speech technology in the enterprise. My unconventional perspective on this space keeps evolving, and even if you’ve attended my past Enterprise Connect talks, I am certain you will learn something new. It’s so strange to talk about Enterprise Connect and not mention Florida, and being virtual, all you need to know is the date.
Totango
DECEMBER 10, 2019
As part of a successful B2B enterprise, you understand the importance of your customers. Consolidate and Share Data: While on the subject of improving communication, think about how your enterprise internally accesses customer data.
ijgolding
AUGUST 18, 2014
You are about to read my Customer Experience Review of Enterprise Rent-a-Car – another well-known name in the vehicle hire industry. Enterprise Rent-A-Car , Unit 5-6, Hartford Way, Sealand Industrial Estate, Chester CH1 4NT. Enterprise Rent-a-Car is one of the world’s powerhouses when it comes to vehicle rental. Founded in 1957, you can hire a vehicle from Enterprise or a franchise partner almost anywhere in the world. Would I use Enterprise again?
Hodusoft
DECEMBER 25, 2019
There is no reason to not have call center software in your enterprise particularly when it is available as a hosted, pay as you go option. The post Every Enterprise Should Have Call Center Software appeared first on.
Jon Arnold
AUGUST 13, 2020
Here’s some good news to keep the Enterprise Connect Virtual vibe going. The Enterprise Connect team is doing a replay day next Wednesday, where the five top-rated presentations from last week’s event are getting a second go-round. Am happy to say that my presentation on speech tech and AI in the enterprise was one of those top five, and my session runs at 4pm ET.
DMG Consulting
FEBRUARY 7, 2018
2018 Enterprise Service Goals . On an annual basis, DMG conducts a worldwide survey of enterprise, customer service and contact center servicing goals for the upcoming year. The results of DMG’s annual survey reflect enterprise priorities and investment direction. As seen in Figure 1, the top 10 enterprise servicing goals for 2018 are: Delivering an outstanding CX. Figure 1: Top 10 Enterprise Servicing Goals for 2018.
West
DECEMBER 20, 2017
However, some features of our present day enterprise communications technology has placed users of this service at a disadvantage when it comes to 911. The Blog Enterprise E911 Regulations Explained appeared first on West Corporation. Enterprise Solution Safety Services Caller Location E911 E911 legislation E911 location Kari's Law Location Data Accuracy MLTSMary Boyd. VP of Government & Regulatory Affairs.
Jon Arnold
JULY 22, 2020
Enterprise Connect Virtual will be here before you know it, and I’m back with the third iteration of my talk on enterprise speech technology. This space isn’t quite as happening as the contact center, but with AI driving so much innovation, I’ll be sharing use cases that are probably not yet on your radar. My latest No Jitter article is running now , and it’s a preview for what’s coming, and hopefully that’s enough to get my session on your calendar.
Totango
FEBRUARY 6, 2020
By paying attention to a few key customer success factors designed to help you thrive in today’s digital conditions, you can shape your entire enterprise around your customer’s needs and become an integral part of their future.
ppt solutions
AUGUST 11, 2020
TULSA, OKLAHOMA, August 11, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Monica Neuert to its growing Enterprise Solutions Team. The post PPT Solutions Introduces Monica Neuert as Director of Enterprise Solutions appeared first on PPT Solutions.
NICE inContact
MARCH 23, 2016
Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. The post This Week in Enterprise Tech with inContact appeared first on inContact Blog. Advantages of the Cloud Contact Center Management Customer Experience Events General Trends & Insights Using the inContact Platform CEU Cloud Contact Center Solutions Enterprise Connect InterviewRajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr.
Tethr
FEBRUARY 20, 2020
AI-powered speech analytics deliver valuable insights so that organizations can observe solid results across the enterprise. AI-powered speech analytics produce an abundance of actionable insights that upgrade business performance across all parts of the enterprise.
ProProfs Chat
MAY 9, 2019
Let’s see what an enterprise chat software can do for a business like yours. How to Grow Your Small Business With an Enterprise Chat Software? Why Add Enterprise Chat Software to Your Business Website? An enterprise chat software facilitates a better response and quick interactions with website visitors. The post Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business appeared first on ProProfs Learning.
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