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Enterprise Contact Center Solutions: A Game Changer

NobelBiz

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction.

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Become Enterprise-Ready with AI

Upstream Works

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Become Enterprise-Ready with AI appeared first on Upstream Works. Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

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Collaboration Innovation at Enterprise Connect 2024

Cisco - Contact Center

What an action-packed week we have had at Enterprise Connect! It was a fantastic opportunity to connect with customers and partners as we unveiled a series of groundbreaking collaboration… Read more on Cisco Blogs

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Streamline Sales Processes with Enterprise CPQ

Cincom

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

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How Deepgram Works

In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.

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Cisco Enterprise Agreement 3.0: A Year of Transformative Impact and Growth

Cisco - Contact Center

It’s been a year since the Cisco Enterprise Agreement 3.0 became generally available, and we’ve seen incredible results for customers and partners. The story gets even better when Partners use Cisco E… Read more on Cisco Blogs

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What Does It Mean to Be Enterprise Ready for Today’s CX?

Upstream Works

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls?

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A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. Crucial enterprise community features to look for when assessing vendors. Strategic community programs that drive enterprise community success.

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The Rise of the AI Coaching System: Powering the Empathic Enterprise

Download "The Rise of the AI Coaching System: Powering the Empathic Enterprise" to: Discover how real-time AI provides a scalable coaching solution designed to guide frontline workers in the moments that matter most, on every call and no matter the location Learn how customer-focused organizations are transforming into empathic enterprises through (..)

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How to reinforce IT service desk with AI-powered ITSM Chatbots

Learn Why Enterprise leaders need to build a road map that is based on best practices of ITSM and is also flexible to modify itself as per the changing industry trends/customer expectations.

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2021 State of Automatic Speech Recognition Report

Speech is a powerful tool for the enterprise with the ability to unlock insights and automate actions. To answer this question, Deepgram partnered with Opus Research to examine the state of ASR in the enterprise across 400 decision-makers. In this report, you will learn: How ASR is being used. Where speech data is underutilized.

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The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. John’s own Enterprise Community Progression Model. Join us to learn: How community enables adoption, expansion, and growth.

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Drive GTM Efficiency with Tech Stack Consolidation

Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise. With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.

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Driving Excellence Using Work From Home Agents

Enterprises no longer need to deliver their services in large facilities and in many locations. If one clear point has emerged in the last couple of years, it is that massive changes are taking place in the CX delivery space. Instead, remote work is now mainstream in customer experience management.