article thumbnail

Unbelievable Violation By World Renowned Bank – Record Fines!

Beyond Philosophy

A: Wells Fargo Bank, the latest bank to suffer the scrutiny of the truth and forced to answer for taking advantage of its customers’ trust. Carrie Tolstedt , unit leader of Wells Fargo’s community banking division, is set to retire at the end of this year after 27 years of service. One of our team members banks at Wells Fargo.

Banking 416
article thumbnail

$14 Million Lawsuit Payout Incoming! Find Out If You’re Owed Money from Credit One Bank This Year

Steve DiGioia

If you ever got an annoying robocall from Credit One Bank—or even a voicemail with a prerecorded message between 2014 and 2019—you could be entitled to a payout of up to $1,000 as part of a newly announced $14 million class action settlement. Who’s Eligible to Receive the Money?

Banking 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Would You Work Here?!?! Recruiting Now!

Beyond Philosophy

Like millions of Wells Fargo customers, Lorraine and I have checked to see if we had any accounts opened with the bank without our consent. A criminal investigation was launched last week in California to identify whether the bank committed felonies. Banks all get into trouble at some point. Enter the Cleaning Crew.

article thumbnail

10 Trends Transforming Digital Customer Experience in Banking

CSM Magazine

For banks, convenience and digital transformation aren’t just optional anymore; they’re essential. Here are 10 major trends that are revolutionizing digital customer experience in the banking industry. They expect their banks to understand their needs and offer tailored financial advice, products, and services.

Banking 52
article thumbnail

How to Build an AI-Powered Contact Center as a Service Platform

Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.

article thumbnail

We Can’t Keep Letting People Work in Silence

CCNG

Say It When You See It Dont bank it for later. Make It Personal, Not Performative Skip the public parade if it doesnt fit. A quiet, direct I saw what you did and it mattered can mean more than a spotlight ever will. Dont wait for performance reviews. Recognition delayed is recognition denied. This Isnt About Soft Culture.

Banking 195
article thumbnail

$725 Stimulus Payments Are Hitting Bank Accounts — Here’s the Trick to Getting Yours First

Steve DiGioia

Direct Deposit: The Fastest Way to Get Your Payment If your state has your bank account information on file — usually from your last tax return or other benefit programs — then direct deposit is by far the quickest route. Direct deposits often show up with a label like “TAX RELIEF” or “STIMULUS” in your bank statement.

Banking 130
article thumbnail

Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Once the general service rep hands you off, you're transferred to every department known to man.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.