Is Your Customer Segmentation Too Basic?

ChurnZero

Identifying revenue and customer risk. Differentiates customers by their economic value to your organization, primarily focused on growth indicators that point to ARR potential. Benefit: Understand the revenue potential within your customer base.

SaaS 53

Good CX Improves Revenue—And You Can Prove It

Clarabridge

In most cases, these companies just do not have a good way to measure the impact of the customer experience on metrics like revenue. Forrester Research has released a new report titled, “The Revenue Impact of Customer Experience, 2015.”

Changing Conversations In the Chat Window and Chat Team

RapportBoost

Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions. The services we offer to help coach chat teams seek to unlock the potential of communication to optimize the customer contact center itself.

Laying the Groundwork for Omni-Channel Customer Experiences

Hero Digital

If they were to become more dependable customers, however, they could substantially impact company revenues. These travelers likely can offer a substantial upside revenue potential with just an average of one additional booking.

Inside Customer Success: Winning by Design

Amity

We are about to launch our second course designed for CSM’s and Account Managers in charge of expansion revenue. What I mean by that is, if you look at the traditional sales funnel it stops at Closed Won, but in SaaS 75% of your revenue potential comes after the initial sale.

SaaS 94

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. of total contact center seats, so the revenue potential of this market is in the tens of billions. DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report.

Cloud Contact Center Solutions Continue Upward Trajectory

DMG

As this market matures, a vast ecosystem of partners has emerged to participate in this large revenue opportunity. MARKET BENEFITS AND POTENTIAL. As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.

How AI Improves Customer Lifetime Value and Makes It a Primary KPI

Answer Dash

With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. In other words, it’s the entire amount of revenue you make from a customer like John throughout their life cycle.

Customer Personas - The What, The Why, and the How

CX Journey

You can’t please everyone, so prioritize and focus on the top buyers who provide the highest revenue potential. Image courtesy of Pixabay Today I'm pleased to share a guest post by Stacy Sherman of DoingCXRight. This post originally appeared on the DoingCXRight blog on July 10, 2018.

Private Equity Firms: 9 Reasons to Include Customer & Employee Feedback in the Acquisition Due Diligence Process

PeopleMetrics

Gather baseline metrics and determine KPIs It’s difficult to understand the revenue potential of a target acquisition company without comprehensively understanding where it stands in the eyes of its customers.

Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Even though the rate of expressed complaints is higher in the business-to-business world, the lost revenue potential of unexpressed (and, so, unresolved) complaints is significantly greater there because of the lifetime value of each customer. The potential for complaints to negatively impact customers’ future purchase intent and recommendation should never be overlooked. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Even though the rate of expressed complaints is higher in the business-to-business world, the lost revenue potential of unexpressed (and, so, unresolved) complaints is significantly greater there because of the lifetime value of each customer. The potential for complaints to negatively impact customers’ future purchase intent and recommendation should never be overlooked. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Driving Revenue Through Customer Segmentation

Amity

Based on these attributes, coaches, doctors and kinesiologists trained and assessed me specifically so I could reach my full potential. This is why understanding customer attributes and their full potential is so important and makes customer segmentation such a necessity.

To Get KCS, You Need To Change the Way You Define Work

Mindtouch

Building Revenue Potential (and the Future) Through Knowledge. In my last post, I talked about how Knowledge-Centered Service (KCS ® ) has evolved from a support-centric methodology to become more broadly applicable to other departments. To see the truly transformational effects of KCS, we require a different definition of “work.” For many companies, KCS remains firmly entrenched in the Support department, so let’s start our discussion there.

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? Whether a company is selling to businesses, consumers, or both, marketing software can help automate the process and bring in greater revenue.

CRM 72

When Analytics Is the Answer Are You Asking the Right Questions?

Avaya

Why is the market potential so huge? In my experience, most businesses that are making analytics an urgent investment are doing so because they want to be better positioned to (1) compete more successfully and (2) grow their business to increase revenue potential.