Call Center Pros

OCTOBER 15, 2018

For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company.

Technical Support 40

Technical Support Business Process Outsourcing Sales Customer Care 40

CSM Magazine

MARCH 12, 2019

Are you ready to start building a world class technical support team ? After all, your technical support team provides vital help and assistance for all computer software and equipment used in the business.

Technical Support 56

Technical Support Education Analytics Technology 56

Call Center Pros

OCTOBER 29, 2018

Support. Information Technology (IT) is a major support function for any business. There are few ways to ensure the good positioning of a company without viable IT technical support, which is one reason why any business leader should consider outsourcing IT services.

Business Process Outsourcing 112

Business Process Outsourcing outsourcing Technical Support Multichannel 112

DMG

NOVEMBER 13, 2017

Question: Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. Although a business may consist of separate contact center roles and departments for sales, customer service, technical support, etc., How do we help them become comfortable with this change and be effective? Answer: Agents in traditionally “non-sales” contact center roles are frequently asked to sell, due to evolving customer experience standards.

Technical Support 48

Technical Support Sales Coaching Analytics 48

Call Center Pros

NOVEMBER 19, 2018

In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved.

Technical Support 80

Technical Support Business Process Outsourcing outsourcing Sales 80

Call Center Pros

OCTOBER 22, 2018

Everyone who works in customer service has been found in the cumbersome task of having to say no to a customer occasionally. There are situations where we can’t avoid this difficult task.

Technical Support 81

Technical Support Sales Call Center Marketing 81

Call Center Pros

NOVEMBER 12, 2018

One size rarely fits all. It seems obvious, right?

Technical Support 76

Technical Support Business Process Outsourcing Customer Experience Scripts 76

Call Center Pros

OCTOBER 1, 2018

An unsatisfied customer can quickly become problematic. As a business, it’s not uncommon to have to deal with complicated situations, it’s part of the game. But having people who are unhappy is not the end of the world.

Technical Support 76

Technical Support Morale Sales Education 76

Call Center Pros

OCTOBER 8, 2018

Business Call Center Customer Service Live Chat Sales Tech Support Technical Support Uncategorized Virtual Assistant AI call center call center pros customer experience customer satisfaction customer service email support empathy live agents live chat sales tech support technical support

Technical Support 64

Technical Support Customer Service Advertising Sales 64

Call Center Pros

DECEMBER 17, 2018

Accordingly, this season for any support professional is one of the most stressful times of the year. If you’re in customer support, it’s probably the busiest time of the year for you, because customers are going shopping like crazy. That’s the million-dollar question!

Technical Support 52

Technical Support Schedule adherence Business Process Outsourcing call center software 52

Call Center Pros

DECEMBER 3, 2018

It has happened to us all… You bought that product or service that you wanted so much, but you get a terrible disappointment because it was not what you expected or did not work correctly.

Technical Support 52

Technical Support Business Process Outsourcing outsourcing Sales 52

Call Center Pros

NOVEMBER 26, 2018

You have already built a brand or established a service. You have managed to create your client portfolio and you have even managed to generate a great interest in social networks.

Technical Support 52

Technical Support Business Process Outsourcing Advertising outsourcing 52

Call Center Pros

DECEMBER 10, 2018

Create a great selling environment, providing reps with the tools they need, and offering the support to encourage a passionate mindset. If you’ve ever been involved with sales, then you know that it’s not easy.

Sales 52

Sales Technical Support Business Process Outsourcing outsourcing 52

Call Center Pros

OCTOBER 15, 2018

Answering Customer Service Emails /Tickets / Chat Support. For example, it can provide technical support to users through a hotline. A virtual assistant is the collaborator of a company that provides its services remotely.

Technical Support 52

Technical Support outsourcing Airlines Accountability 52

Zoom International

JANUARY 28, 2019

Operations Support & Services IT Product Management Technical Support Software Engineering Native Cloud

Metrics 52

Metrics Technical Support Engineering Management 52

Call Center Pros

SEPTEMBER 10, 2018

The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers.

Technical Support 69

Technical Support Feedback Sales Big data 69

Call Center Pros

OCTOBER 30, 2018

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Your support service can make or break your image.

Business Process Outsourcing 40

Business Process Outsourcing Customer Care Technical Support Sales 40

Call Center Pros

AUGUST 6, 2018

If you can better understand how the mind of your customers work, you can offer a higher level of intuitive support and consequently, they will be happier. Psychology is very important when we are talking about customer service.

Customer Service 52

Customer Service Technical Support Consulting Consulting 52

Call Center Pros

JULY 27, 2018

Business Call Center Customer Service 24 hour customer support AI artificial intelligence best customer service call center contact center customer service customer support live agents technical support

Customer Support 52

Customer Support Chatbots Technical Support Technology 52

TASKE Technology

AUGUST 10, 2015

Following the first year, you have the option of renewing your support plan. We offer different levels of support so that you can choose the right plan for you. Obtain after-hours support. There are several ways that a TASKE support plan can save you money.

Technical Support 52

Technical Support Best practices Call Center 52

Avaya

MAY 11, 2016

Are you confident enough in your support partner that you can focus on advancing your solutions instead of just maintaining them? An IT organization can gain time back to help deliver on digital transformation if they are confident that their support provider has their back.

Technical Support 52

Technical Support Management 52

Sabio

MAY 23, 2018

Continuing profile series of some of the customer engagement sector’s leaders, we interviewed Leeds City Council’s Technical Support and Development Manager, Laura Batley.

Technical Support 62

Technical Support Management 62

Andrew Mcfarland

NOVEMBER 28, 2017

The Temkin Group recently released a report about the different emotional responses customers have (by age group) after receiving technical support for their computer. This report is important because it: (1) addresses the difference between intentional and accidental experiences, (2). Customer Experience Bruce Temkin Emotion Intentional Peter Fader

Technical Support 76

Technical Support Customer Experience 76

Abby Connect Virtual Receptionists

JULY 19, 2017

If you have ever called up customer care or technical support and have had trouble understanding the words being spoken, or the accent in which the agent is speaking, you may be speaking with an agent either new to North American or from an international call center.

Technical Support 70

Technical Support Customer Care Call Center Customer Service 70

TechSee

OCTOBER 2, 2018

Applying the digital twin model to the technical support domain will be truly transformative, with its ability to revolutionize the role of the on-site/field technician. Technical Support in the age of Digital Twins.

Technology 183

Technology Customer Support Technical Support Enterprise 183

Win the Customer

DECEMBER 25, 2013

To all of you staffing the 24x7x365 customer service and technical support call centers around the world, who sacrifice to continue your mission of exceptional customer experiences, I want to […].

Technical Support 109

Technical Support Call Center Customer Experience Customer Service 109

Bright Pattern

APRIL 12, 2018

As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions. In order to accomplish this, they needed to find a vendor (and partner) to help them safely transition to the cloud and digitally transform their contact center operations. Transition Cloud

Technical Support 43

Technical Support Contact Center Technology Customer Experience 43

OctopusTech

AUGUST 3, 2018

Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support

Technical Support 62

Technical Support Call Center Customer Support 62

OctopusTech

AUGUST 3, 2018

Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support

Technical Support 62

Technical Support Call Center Customer Support 62

TechSee

APRIL 9, 2018

We’ve made significant progress breaking down the customer care process from unboxing and installation through technical support and troubleshooting, with the ultimate goal of creating an autonomous Virtual Technician.

Technical Support 133

Technical Support Customer Care Big data Technology 133

Call Center Weekly

MAY 1, 2019

Community Building Online support communities are nothing new; they originally promised to reduce support costs by relying on customers to help each-other. Product Development Contact center professionals have always had to be experts in the products, services, and markets they support.

Contact Center 268

Contact Center Technical Support Engineering Feedback 268

Call Center Weekly

JULY 6, 2018

This is certainly having an impact on contact center strategies as we must determine how to provide support to these new clients. How does a contact center without a formal multilingual support system handle non-English calls? I truly see the need for foreign language support.

Contact Center 236

Contact Center Government Technical Support Enterprise 236

Toister Performance Solutions

NOVEMBER 30, 2017

I placed a frantic call to technical support. The technical support rep must have been super empowered. She skipped all of the usual items on the support checklist ("Yes, I've tried rebooting my computer.") So how can support teams bring more relief?

Technical Support 111

Technical Support Customer Support Self service Coaching 111

Toister Performance Solutions

OCTOBER 30, 2018

Here's a quick story that illustrates the challenge with this definition: A technical support rep, let's call him Scott, was empowered to take as long as necessary to help a customer solve an issue.

Technical Support 136

Technical Support Advertising Customer centricity Best practices 136

InGenius

OCTOBER 1, 2018

However, by choosing a CTI solution that doesn’t offer flexible support for future growth plans, many contact centers find themselves having to constantly reinvest in new solutions whenever their needs change. Insufficient technical support. Though the features and the solution itself may look good on paper, CTI buyers must also consider what could happen if they choose a provider that offers little technical support for their clients post-sale.

Technical Support 159

Technical Support Contact Center Call Logging Travel 159

Amity

SEPTEMBER 6, 2018

Without CSMs, all customer requests get funnelled through the service desk, including many questions and efforts that have nothing to do with product support. A CSM role can minimize this, helping technical support staff to focus on technical inquiries and true product defects.

Technical Support 84

Technical Support SaaS Sales Accountability 84

Influitive

MAY 23, 2018

Instead of sending her funny GIFs or email forwards, she believes good sales people can get her the resources she needs to make a purchase decision – whether it’s an introduction to another CMO for a product use case, or providing technical support. Meagen Eisenberg, CMO at MongoDB, can smell covert sales tactics almost instantly.

Customer advocacy 45

Customer advocacy Technical Support Sales B2B 45

Call Center Weekly

APRIL 17, 2018

For nearly 30 years I have enjoyed supporting and developing next generation technologies, and the people that make them happen. I eventually moved back into full-time customer support in 2000 when I joined Automation Support as a Call Center Agent.

Metrics 170

Metrics Contact Center Customer Experience Technical Support 170

TechSee

JANUARY 30, 2018

Imagine that a company has several thousands of customer service agents, and that each of them captures 2-3 images during every technical support call, tagging each image with the device model and specific technical issue. “Gareth, the dishwasher seems to be clogged.

Technical Support 131

Technical Support Entertainment Enterprise call center solutions 131

Kayako

JULY 11, 2019

Customer service work in help desks , contact centers, technical support teams, and ecommerce centers is challenging and stressful. Customer experience Customer Service Customer Support customer service customer support

Morale 97

Morale Customer Service Metrics Technical Support 97