Expert insights. Personalized for you.
You have already built a brand or established a service. You have managed to create your client portfolio and you have even managed to generate a great interest in social networks. MORE
If you can better understand how the mind of your customers work, you can offer a higher level of intuitive support and consequently, they will be happier. Psychology is very important when we are talking about customer service. MORE
It’s the difference between working at a clothing store, where maybe 5% or 10% of your interactions with customers are problems, and working a technical support call center for mobile phones, where every single call is a problem and every single caller is stressed out on some level. MORE
Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. Importance of Technical Support. MORE
Troubleshooting support with manual and mechanical expertise. Customer Experience technical support Troubleshooting MORE
Business Call Center Customer Service Live Chat Sales Tech Support Technical Support Uncategorized Virtual Assistant AI call center call center pros customer experience customer satisfaction customer service email support empathy live agents live chat sales tech support technical support MORE
Business Call Center Customer Service 24 hour customer support AI artificial intelligence best customer service call center contact center customer service customer support live agents technical support MORE
As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions. In order to accomplish this, they needed to find a vendor (and partner) to help them safely transition to the cloud and digitally transform their contact center operations. Transition Cloud MORE
In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved. MORE
Accordingly, this season for any support professional is one of the most stressful times of the year. If you’re in customer support, it’s probably the busiest time of the year for you, because customers are going shopping like crazy. Dedicate a larger budget for customer support only for this season. The first step in ensuring your customer support team is set up for success during the holidays, is optimizing your scheduling and aiming to maximize agent capacity. MORE
An unsatisfied customer can quickly become problematic. As a business, it’s not uncommon to have to deal with complicated situations, it’s part of the game. But having people who are unhappy is not the end of the world. MORE
Create a great selling environment, providing reps with the tools they need, and offering the support to encourage a passionate mindset. If you’ve ever been involved with sales, then you know that it’s not easy. Whether it’s selling shoes at a store or selling a new cloud system by phone, making that sale depends on many attributes, as knowledge and enthusiasm of the salesperson. To be honest, not everybody has those characteristics! Don’t you think? MORE
If you have ever called up customer care or technical support and have had trouble understanding the words being spoken, or the accent in which the agent is speaking, you may be speaking with an agent either new to North American or from an international call center. MORE
Question: Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. Although a business may consist of separate contact center roles and departments for sales, customer service, technical support, etc., How do we help them become comfortable with this change and be effective? Answer: Agents in traditionally “non-sales” contact center roles are frequently asked to sell, due to evolving customer experience standards. MORE
One size rarely fits all. It seems obvious, right? MORE
From designing communications software simple enough for every user to providing award-winning onboarding and technical support 24/7, it’s at the center of everything we do. Here at FluentStream, we live and breathe client success. MORE
The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. MORE
Next-available agent routing models have long relied on the use of experienced agents who have been cross-trained to handle a wide variety of call types, from technical support to billing to sales. The universal agent is certainly not a new concept for contact centers. Within today’s contact center, however, several trends are converging and creating […]. MORE
Applying the digital twin model to the technical support domain will be truly transformative, with its ability to revolutionize the role of the on-site/field technician. Technical Support in the age of Digital Twins. MORE
Continuing profile series of some of the customer engagement sector’s leaders, we interviewed Leeds City Council’s Technical Support and Development Manager, Laura Batley. MORE
Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support MORE
Following the first year, you have the option of renewing your support plan. We offer different levels of support so that you can choose the right plan for you. Obtain after-hours support. There are several ways that a TASKE support plan can save you money. MORE
And we're committed to providing award-winning onboarding and technical support. Here at FluentStream, we live and breathe client success. We aim to design software that's simple enough for everyone to use. We believe that treating clients properly should be at. Read More. MORE
It has happened to us all… You bought that product or service that you wanted so much, but you get a terrible disappointment because it was not what you expected or did not work correctly. MORE
Technical support is the heart of the brand. However, if your technical support is at least slightly behind, you will lose a lot. You inspiredly decided to clarify this information with technical support, but you have not been answered for 3 weeks. Weak technical support is a weak brand. In it, you will find useful tips on developing a technical support department. In technical support, employees often neglect this. MORE
Here's a quick story that illustrates the challenge with this definition: A technical support rep, let's call him Scott, was empowered to take as long as necessary to help a customer solve an issue. MORE
You could be answering a prospect who has questions about a product, or a customer requiring technical support. In a survey conducted of 400 consumers and 100 businesses, 95% of respondents said they would prefer slower support if it meant the quality of help was higher. When delivering technical support, be sure to have tested the solution you’re recommending. MORE
Operations Support & Services IT Product Management Technical Support Software Engineering Native CloudNative Cloud solutions enable improvements to resiliency, scalability, portability and agility, however fully containerized solutions with microservice architectures equate to more overall services and individual components to monitor. MORE
Back in my early 20s, I was navigating college for a Communications and Cultural Studies degree and needed extra cash to support myself. In my first attempt as a customer support representative, I was denied any promotion because I was “too valuable” in my current role. MORE
We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. It is no secret to anyone that this is the busiest season of the year for most businesses. MORE
One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Your support service can make or break your image. MORE
Are you ready to start building a world class technical support team ? After all, your technical support team provides vital help and assistance for all computer software and equipment used in the business. A large part of any technical support role is to fix issues and to make sure that all the technology being used is working efficiently and properly. There are some bigger companies that provide 24/7/365 support services. MORE
Support. Information Technology (IT) is a major support function for any business. There are few ways to ensure the good positioning of a company without viable IT technical support, which is one reason why any business leader should consider outsourcing IT services. MORE
Everyone who works in customer service has been found in the cumbersome task of having to say no to a customer occasionally. There are situations where we can’t avoid this difficult task. MORE
Are you confident enough in your support partner that you can focus on advancing your solutions instead of just maintaining them? This is a great example of what a support organization can do to let in-house IT teams spend less time on issue resolution and gain more time to focus on delivering business-impacting advancements. An IT organization can gain time back to help deliver on digital transformation if they are confident that their support provider has their back. MORE
Answering Customer Service Emails /Tickets / Chat Support. For example, it can provide technical support to users through a hotline. A virtual assistant is the collaborator of a company that provides its services remotely. MORE
Perhaps if you’re working the technical support line for something like a medical device, a drug, tax software, or certain higher-end technology applications. . Can you get a customer service job without a degree? MORE
Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support MORE
For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company. MORE
The Temkin Group recently released a report about the different emotional responses customers have (by age group) after receiving technical support for their computer. This report is important because it: (1) addresses the difference between intentional and accidental experiences, (2). Customer Experience Bruce Temkin Emotion Intentional Peter Fader MORE
As Director of Operations at DependableIT, a third-party provider of commercial and residential technical and premium technical support based in Burlington, Ontario, Lindsey heads an multiple award-winning service and support operation. LINDSEY ANSLOW has dedicated her career to working in customer-centric contact centers. MORE
Technical Support Related Topics ProProfs Chat
DECEMBER 25, 2019
Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. Importance of Technical Support.
Nicereply
JULY 30, 2020
Technical support is the heart of the brand. However, if your technical support is at least slightly behind, you will lose a lot. You inspiredly decided to clarify this information with technical support, but you have not been answered for 3 weeks. Weak technical support is a weak brand. In it, you will find useful tips on developing a technical support department. In technical support, employees often neglect this.
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Call Center Pros
OCTOBER 15, 2018
For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company.
CSM Magazine
MARCH 12, 2019
Are you ready to start building a world class technical support team ? After all, your technical support team provides vital help and assistance for all computer software and equipment used in the business. A large part of any technical support role is to fix issues and to make sure that all the technology being used is working efficiently and properly. There are some bigger companies that provide 24/7/365 support services.
Knowmax
SEPTEMBER 18, 2020
Troubleshooting support with manual and mechanical expertise. Customer Experience technical support Troubleshooting
Call Center Pros
OCTOBER 29, 2018
Support. Information Technology (IT) is a major support function for any business. There are few ways to ensure the good positioning of a company without viable IT technical support, which is one reason why any business leader should consider outsourcing IT services.
|
Call Center Pros
NOVEMBER 19, 2018
In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved.
Call Center Pros
OCTOBER 22, 2018
Everyone who works in customer service has been found in the cumbersome task of having to say no to a customer occasionally. There are situations where we can’t avoid this difficult task.
Call Center Pros
NOVEMBER 5, 2018
We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. It is no secret to anyone that this is the busiest season of the year for most businesses.
Call Center Pros
NOVEMBER 12, 2018
One size rarely fits all. It seems obvious, right?
Call Center Pros
OCTOBER 1, 2018
An unsatisfied customer can quickly become problematic. As a business, it’s not uncommon to have to deal with complicated situations, it’s part of the game. But having people who are unhappy is not the end of the world.
|
Call Center Pros
OCTOBER 8, 2018
Business Call Center Customer Service Live Chat Sales Tech Support Technical Support Uncategorized Virtual Assistant AI call center call center pros customer experience customer satisfaction customer service email support empathy live agents live chat sales tech support technical support
Call Center Pros
OCTOBER 15, 2018
Answering Customer Service Emails /Tickets / Chat Support. For example, it can provide technical support to users through a hotline. A virtual assistant is the collaborator of a company that provides its services remotely.
Call Center Pros
DECEMBER 3, 2018
It has happened to us all… You bought that product or service that you wanted so much, but you get a terrible disappointment because it was not what you expected or did not work correctly.
Call Center Pros
NOVEMBER 26, 2018
You have already built a brand or established a service. You have managed to create your client portfolio and you have even managed to generate a great interest in social networks.
Call Center Pros
DECEMBER 17, 2018
Accordingly, this season for any support professional is one of the most stressful times of the year. If you’re in customer support, it’s probably the busiest time of the year for you, because customers are going shopping like crazy. Dedicate a larger budget for customer support only for this season. The first step in ensuring your customer support team is set up for success during the holidays, is optimizing your scheduling and aiming to maximize agent capacity.
Call Center Pros
DECEMBER 10, 2018
Create a great selling environment, providing reps with the tools they need, and offering the support to encourage a passionate mindset. If you’ve ever been involved with sales, then you know that it’s not easy. Whether it’s selling shoes at a store or selling a new cloud system by phone, making that sale depends on many attributes, as knowledge and enthusiasm of the salesperson. To be honest, not everybody has those characteristics! Don’t you think?
Call Center Pros
SEPTEMBER 10, 2018
The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers.
Call Center Pros
OCTOBER 30, 2018
One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Your support service can make or break your image.
Zoom International
JANUARY 28, 2019
Operations Support & Services IT Product Management Technical Support Software Engineering Native CloudNative Cloud solutions enable improvements to resiliency, scalability, portability and agility, however fully containerized solutions with microservice architectures equate to more overall services and individual components to monitor.
Call Center Pros
AUGUST 6, 2018
If you can better understand how the mind of your customers work, you can offer a higher level of intuitive support and consequently, they will be happier. Psychology is very important when we are talking about customer service.
Call Center Pros
JULY 27, 2018
Business Call Center Customer Service 24 hour customer support AI artificial intelligence best customer service call center contact center customer service customer support live agents technical support
TASKE Technology
AUGUST 10, 2015
Following the first year, you have the option of renewing your support plan. We offer different levels of support so that you can choose the right plan for you. Obtain after-hours support. There are several ways that a TASKE support plan can save you money.
Avaya
MAY 11, 2016
Are you confident enough in your support partner that you can focus on advancing your solutions instead of just maintaining them? This is a great example of what a support organization can do to let in-house IT teams spend less time on issue resolution and gain more time to focus on delivering business-impacting advancements. An IT organization can gain time back to help deliver on digital transformation if they are confident that their support provider has their back.
Contact Center Pipeline
NOVEMBER 26, 2019
Next-available agent routing models have long relied on the use of experienced agents who have been cross-trained to handle a wide variety of call types, from technical support to billing to sales. The universal agent is certainly not a new concept for contact centers. Within today’s contact center, however, several trends are converging and creating […].
Sabio
MAY 23, 2018
Continuing profile series of some of the customer engagement sector’s leaders, we interviewed Leeds City Council’s Technical Support and Development Manager, Laura Batley.
FluentStream
AUGUST 28, 2020
From designing communications software simple enough for every user to providing award-winning onboarding and technical support 24/7, it’s at the center of everything we do. Here at FluentStream, we live and breathe client success.
FluentStream
DECEMBER 27, 2019
And we're committed to providing award-winning onboarding and technical support. Here at FluentStream, we live and breathe client success. We aim to design software that's simple enough for everyone to use. We believe that treating clients properly should be at. Read More.
Andrew Mcfarland
NOVEMBER 28, 2017
The Temkin Group recently released a report about the different emotional responses customers have (by age group) after receiving technical support for their computer. This report is important because it: (1) addresses the difference between intentional and accidental experiences, (2). Customer Experience Bruce Temkin Emotion Intentional Peter Fader
Talkdesk
AUGUST 28, 2020
Back in my early 20s, I was navigating college for a Communications and Cultural Studies degree and needed extra cash to support myself. In my first attempt as a customer support representative, I was denied any promotion because I was “too valuable” in my current role.
TechSee
OCTOBER 2, 2018
Applying the digital twin model to the technical support domain will be truly transformative, with its ability to revolutionize the role of the on-site/field technician. Technical Support in the age of Digital Twins.
Abby Connect Virtual Receptionists
JULY 19, 2017
If you have ever called up customer care or technical support and have had trouble understanding the words being spoken, or the accent in which the agent is speaking, you may be speaking with an agent either new to North American or from an international call center.
Contact Center Pipeline
JANUARY 30, 2015
As Director of Operations at DependableIT, a third-party provider of commercial and residential technical and premium technical support based in Burlington, Ontario, Lindsey heads an multiple award-winning service and support operation. LINDSEY ANSLOW has dedicated her career to working in customer-centric contact centers.
Bright Pattern
APRIL 12, 2018
As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions. In order to accomplish this, they needed to find a vendor (and partner) to help them safely transition to the cloud and digitally transform their contact center operations. Transition Cloud
OctopusTech
AUGUST 3, 2018
Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support
OctopusTech
AUGUST 3, 2018
Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support
ShepHyken
SEPTEMBER 13, 2019
You could be answering a prospect who has questions about a product, or a customer requiring technical support. In a survey conducted of 400 consumers and 100 businesses, 95% of respondents said they would prefer slower support if it meant the quality of help was higher. When delivering technical support, be sure to have tested the solution you’re recommending.
Toister Performance Solutions
OCTOBER 30, 2018
Here's a quick story that illustrates the challenge with this definition: A technical support rep, let's call him Scott, was empowered to take as long as necessary to help a customer solve an issue.
Customers That Stick
FEBRUARY 7, 2020
It’s the difference between working at a clothing store, where maybe 5% or 10% of your interactions with customers are problems, and working a technical support call center for mobile phones, where every single call is a problem and every single caller is stressed out on some level.
Customers That Stick
JANUARY 31, 2020
Perhaps if you’re working the technical support line for something like a medical device, a drug, tax software, or certain higher-end technology applications. . Can you get a customer service job without a degree?
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