Call Center Pros

OCTOBER 15, 2018

For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company.

Technical Support 40

Technical Support Business Process Outsourcing Sales Customer Care 40

Call Center Pros

OCTOBER 29, 2018

Support. Information Technology (IT) is a major support function for any business. There are few ways to ensure the good positioning of a company without viable IT technical support, which is one reason why any business leader should consider outsourcing IT services.

Business Process Outsourcing 107

Business Process Outsourcing outsourcing Technical Support Sales 107

DMG

NOVEMBER 13, 2017

Question: Our contact center agents in customer service and technical support are being asked to up-sell and cross-sell. Although a business may consist of separate contact center roles and departments for sales, customer service, technical support, etc., How do we help them become comfortable with this change and be effective? Answer: Agents in traditionally “non-sales” contact center roles are frequently asked to sell, due to evolving customer experience standards.

Technical Support 48

Technical Support Sales Coaching Analytics 48

Call Center Pros

NOVEMBER 19, 2018

In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved.

Business Process Outsourcing 79

Business Process Outsourcing Technical Support Sales outsourcing 79

Call Center Pros

OCTOBER 22, 2018

Everyone who works in customer service has been found in the cumbersome task of having to say no to a customer occasionally. There are situations where we can’t avoid this difficult task.

Technical Support 81

Technical Support Sales Marketing Call Center 81

Call Center Pros

NOVEMBER 5, 2018

We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. It is no secret to anyone that this is the busiest season of the year for most businesses.

Sales 74

Sales Business Process Outsourcing Technical Support Scripts 74

Call Center Pros

OCTOBER 1, 2018

An unsatisfied customer can quickly become problematic. As a business, it’s not uncommon to have to deal with complicated situations, it’s part of the game. But having people who are unhappy is not the end of the world.

Technical Support 76

Technical Support Sales Morale Education 76

Call Center Pros

OCTOBER 8, 2018

Business Call Center Customer Service Live Chat Sales Tech Support Technical Support Uncategorized Virtual Assistant AI call center call center pros customer experience customer satisfaction customer service email support empathy live agents live chat sales tech support technical support

Technical Support 62

Technical Support Customer Service Advertising Sales 62

Call Center Pros

DECEMBER 17, 2018

Accordingly, this season for any support professional is one of the most stressful times of the year. If you’re in customer support, it’s probably the busiest time of the year for you, because customers are going shopping like crazy. That’s the million-dollar question!

Schedule adherence 52

Schedule adherence Business Process Outsourcing Technical Support call center software 52

Call Center Pros

DECEMBER 3, 2018

It has happened to us all… You bought that product or service that you wanted so much, but you get a terrible disappointment because it was not what you expected or did not work correctly.

Business Process Outsourcing 52

Business Process Outsourcing Technical Support Sales outsourcing 52

Call Center Pros

DECEMBER 10, 2018

Create a great selling environment, providing reps with the tools they need, and offering the support to encourage a passionate mindset. If you’ve ever been involved with sales, then you know that it’s not easy.

Sales 52

Sales Business Process Outsourcing Technical Support outsourcing 52

Call Center Pros

NOVEMBER 26, 2018

You have already built a brand or established a service. You have managed to create your client portfolio and you have even managed to generate a great interest in social networks.

Business Process Outsourcing 52

Business Process Outsourcing Technical Support Advertising Feedback 52

Call Center Pros

OCTOBER 15, 2018

Answering Customer Service Emails /Tickets / Chat Support. For example, it can provide technical support to users through a hotline. A virtual assistant is the collaborator of a company that provides its services remotely.

Technical Support 52

Technical Support outsourcing Airlines Accountability 52

Zoom International

JANUARY 28, 2019

Operations Support & Services IT Product Management Technical Support Software Engineering Native Cloud

Metrics 52

Metrics Technical Support Engineering Management 52

Call Center Pros

SEPTEMBER 10, 2018

The success of any business depends on its capacity to understand the desires and necessities of its customers. Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers.

Technical Support 69

Technical Support Feedback Sales Big data 69

Call Center Pros

OCTOBER 30, 2018

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Your support service can make or break your image.

Business Process Outsourcing 40

Business Process Outsourcing Customer Care Sales Feedback 40

Call Center Pros

AUGUST 6, 2018

If you can better understand how the mind of your customers work, you can offer a higher level of intuitive support and consequently, they will be happier. Psychology is very important when we are talking about customer service.

Customer Service 52

Customer Service Technical Support Consulting Consulting 52

Call Center Pros

JULY 27, 2018

Business Call Center Customer Service 24 hour customer support AI artificial intelligence best customer service call center contact center customer service customer support live agents technical support

Customer Support 52

Customer Support Chatbots Technical Support Technology 52

TASKE Technology

AUGUST 10, 2015

Following the first year, you have the option of renewing your support plan. We offer different levels of support so that you can choose the right plan for you. Obtain after-hours support. There are several ways that a TASKE support plan can save you money.

Technical Support 52

Technical Support Best practices Call Center 52

Sabio

MAY 23, 2018

Continuing profile series of some of the customer engagement sector’s leaders, we interviewed Leeds City Council’s Technical Support and Development Manager, Laura Batley.

Technical Support 62

Technical Support Management 62

Abby Connect Virtual Receptionists

JULY 19, 2017

If you have ever called up customer care or technical support and have had trouble understanding the words being spoken, or the accent in which the agent is speaking, you may be speaking with an agent either new to North American or from an international call center.

Technical Support 70

Technical Support Customer Care Call Center Customer Service 70

Bright Pattern

APRIL 12, 2018

As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions. In order to accomplish this, they needed to find a vendor (and partner) to help them safely transition to the cloud and digitally transform their contact center operations. Transition Cloud

Technical Support 52

Technical Support Contact Center Technology Customer Experience 52

Win the Customer

DECEMBER 25, 2013

To all of you staffing the 24x7x365 customer service and technical support call centers around the world, who sacrifice to continue your mission of exceptional customer experiences, I want to […].

Technical Support 110

Technical Support Call Center Customer Experience Customer Service 110

OctopusTech

AUGUST 3, 2018

Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support

Technical Support 62

Technical Support Call Center Customer Support 62

OctopusTech

AUGUST 3, 2018

Octopus Tech provided Tek Corner with Technical Support Services that helped them troubleshoot their customer’s issues regarding setup of IP based phones, TV etc. Tech Support Services. Customer Support

Technical Support 62

Technical Support Call Center Customer Support 62

Toister Performance Solutions

NOVEMBER 30, 2017

I placed a frantic call to technical support. The technical support rep must have been super empowered. She skipped all of the usual items on the support checklist ("Yes, I've tried rebooting my computer.") So how can support teams bring more relief?

Customer Support 113

Customer Support Technical Support Self service Coaching 113

Toister Performance Solutions

OCTOBER 30, 2018

Here's a quick story that illustrates the challenge with this definition: A technical support rep, let's call him Scott, was empowered to take as long as necessary to help a customer solve an issue.

Technical Support 136

Technical Support Advertising Best practices Customer centricity 136

Call Center Weekly

JULY 6, 2018

This is certainly having an impact on contact center strategies as we must determine how to provide support to these new clients. How does a contact center without a formal multilingual support system handle non-English calls? I truly see the need for foreign language support.

Contact Center 239

Contact Center Government Technical Support Enterprise 239

InGenius

OCTOBER 1, 2018

However, by choosing a CTI solution that doesn’t offer flexible support for future growth plans, many contact centers find themselves having to constantly reinvest in new solutions whenever their needs change. Insufficient technical support. Though the features and the solution itself may look good on paper, CTI buyers must also consider what could happen if they choose a provider that offers little technical support for their clients post-sale.

Technical Support 161

Technical Support Call Logging Contact Center Travel 161

Call Center Weekly

APRIL 17, 2018

For nearly 30 years I have enjoyed supporting and developing next generation technologies, and the people that make them happen. I eventually moved back into full-time customer support in 2000 when I joined Automation Support as a Call Center Agent.

Metrics 170

Metrics Contact Center Customer Experience Technical Support 170

Toister Performance Solutions

AUGUST 30, 2018

The technical support agent was sharing her struggle with her contact center's talk time goal.

Customer Service 187

Customer Service Advertising Surveys Technical Support 187

ShepHyken

JUNE 24, 2016

If you work in technical support, perhaps customers need help connecting the product to the Internet. In many cases, answering the questions the customer didn’t know to ask prevents the aggravation of having to contact support again.

Technical Support 209

Technical Support outsourcing Education Customer Service 209

inContact

JUNE 21, 2018

For example, you can be the best in the business at providing technical support over email. 79% of consumers indicate that they will leave you if you provide them just one bad customer experience.

Contact Center 87

Contact Center Benchmark Technical Support Surveys 87

aircall

MAY 11, 2018

Aircall is a versatile phone system adored by small-but-growing sales and support teams. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. Patrick — Customer Support.

Technical Support 93

Technical Support APIs Analytics Engineering 93

Sykes

MARCH 5, 2019

SYKES’ differentiated full lifecycle management services platform effectively engage customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support and retention. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

Enterprise 40

Enterprise Transportation Technical Support Multichannel 40

Outsource Consultants

SEPTEMBER 19, 2018

Costa Rican contact centers are great options for companies needing services such as customer service and tech support. This includes inbound call center services such as customer service, technical support/help desk, and sales/upsells. Technical support and helpdesk.

Telemarketing 67

Telemarketing outsourcing Telecommunications Technical Support 67

Beyond Philosophy

MARCH 29, 2017

You are integrating your desired Customer Experience, which should be the delivery of your brand promise, throughout the different channels whether that means shopping, ordering or technical support. Omnichannel means at its foundation, integration.

Technical Support 321

Technical Support Consulting Consulting Marketing 321

ShepHyken

MARCH 10, 2017

For example, you can create a separate email address for customer service, invoices and technical support so that when a customer contacts each department, a specialist can reply in a timely manner.

Customer Service 222

Customer Service Technical Support Benchmark Best practices 222

Calltools

MARCH 20, 2019

These systems are especially good for businesses dealing with collections, for healthcare industries and in technical support businesses where having the correct context of the call is imperative.

Telemarketing 52

Telemarketing B2C Healthcare Abandon Call 52

Kayako

DECEMBER 22, 2016

Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’. Customer support’ appears cooler because it has been popularized by new technologies and software.

Customer Support 128

Customer Support SaaS Technical Support Customer Service 128