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What are omnichannel contact center solutions?


It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel contact center solutions.

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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective


Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented.


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How to Measure the Return On Investment (ROI) Of Your Contact Center Solution?


How to Measure the Return On Investment (ROI) Of Your Contact Center Solution? NobelBiz | Blog.

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Upstream Works | Next-Gen CX with Webex Contact Center Solutions

Upstream Works

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Upstream Works | Next-Gen CX with Webex Contact Center Solutions appeared first on Upstream Works.

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The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

The new hybrid model emerging creates the opportunity to maximize the positives while reducing some of the negative attributes of remote working. 43% of survey respondents were using homeworking, with 5% running a pilot scheme or about to set one up. In 2020, driven by the need to react to the pandemic, these figures were 75% and 5% respectively.

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3 Ways Cloud Contact Center Solutions Enable Innovation

Upstream Works

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. Learn more about our omnichannel contact center solutions here.

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Say Hello to the Cloud-Based Contact Center Solution to Drive Customer Delight


This week, we've debuted the Nextiva Contact Center, which closes the gap between rising customer expectations and the hybrid workplace environment that many companies now embrace. The post Say Hello to the Cloud-Based Contact Center Solution to Drive Customer Delight appeared first on Nextiva Blog.

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CXInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most.

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How Sharpen Elevates Contact Center CX with Deepgram

One of the most crucial tools for contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their CX by arming agents with Deepgram's fast, accurate and reliable speech transcription to improve productivity in real-time.

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Top 5 Reasons to Move to the Cloud

With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Hybrid or 100% cloud? The choice is yours.

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How to Take Your Contact Center Omnichannel in 2022

Speaker: Cognigy and CCT

Join this live discussion with two contact center solution experts on how to enable live agents to work across all digital channels and deliver a professional multi-experience across all touch points. But what about other digital channels? December 9th at 11 AM PST, 2 PM EST, 7 PM GMT.

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Using AI to Empower Contact Center Agents and Improve CX and EX

For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.

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How Government Services Can Provide Better Citizen Satisfaction & Experience

CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Attention government agencies and BPO partners! Plus, we are a Minority Owned Business (MBE).