What are omnichannel contact center solutions?
Callminer
JUNE 29, 2022
It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel contact center solutions.
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Migrating Contact Center Solutions to the Cloud – a Business and Operational Perspective
CCNG
APRIL 13, 2021
Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented.
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How to Measure the Return On Investment (ROI) Of Your Contact Center Solution?
NobelBiz
OCTOBER 5, 2022
How to Measure the Return On Investment (ROI) Of Your Contact Center Solution? NobelBiz | Blog.
Cloud-Based Contact Center Solutions Buyer’s Guide
LiveVox
MAY 19, 2022
A contact center relies on its software to be able to deliver effective customer service and old legacy technology, with on-premise hardware may be hindering the way customers communicate with your company and vice versa. The post Cloud-Based Contact Center Solutions Buyer’s Guide appeared first on Livevox.
Using AI to Empower Contact Center Agents and Improve CX and EX
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For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Say Hello to the Cloud-Based Contact Center Solution to Drive Customer Delight
Nextiva
JULY 16, 2021
This week, we've debuted the Nextiva Contact Center, which closes the gap between rising customer expectations and the hybrid workplace environment that many companies now embrace. The post Say Hello to the Cloud-Based Contact Center Solution to Drive Customer Delight appeared first on Nextiva Blog.
3 Ways Cloud Contact Center Solutions Enable Innovation
Upstream Works
JULY 16, 2021
To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. Learn more about our omnichannel contact center solutions here.
How Government Services Can Provide Better Citizen Satisfaction & Experience
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CXperts is your go-to solution for improving citizen experience. Our omnichannel and digital contact center solutions are designed to supply superior CX, reducing costs and maximizing efficiency. Attention government agencies and BPO partners! Plus, we are a Minority Owned Business (MBE).
The Inner Circle Guide to Remote & Hybrid Contact Center Solutions
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The new hybrid model emerging creates the opportunity to maximize the positives while reducing some of the negative attributes of remote working. 43% of survey respondents were using homeworking, with 5% running a pilot scheme or about to set one up. In 2020, driven by the need to react to the pandemic, these figures were 75% and 5% respectively.
CXInfinity
CXInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most.
How Sharpen Elevates Contact Center CX with Deepgram
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One of the most crucial tools for contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their CX by arming agents with Deepgram's fast, accurate and reliable speech transcription to improve productivity in real-time.
Top 5 Reasons to Move to the Cloud
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With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Hybrid or 100% cloud? The choice is yours.
How to Take Your Contact Center Omnichannel in 2022
Speaker: Cognigy and CCT
Join this live discussion with two contact center solution experts on how to enable live agents to work across all digital channels and deliver a professional multi-experience across all touch points. But what about other digital channels? December 9th at 11 AM PST, 2 PM EST, 7 PM GMT.
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