ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification? Gamification is essentially a means of integrating games into your support team’s processes. Benefits of gamification. Examples of gamification.

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Noble Systems

AUGUST 25, 2020

To address these challenges, many financial services firms are turning to Gamification. From onboarding and product launches to regulatory compliance and ongoing training and coaching, gamification makes learning new information fun and engaging.

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Call Design

AUGUST 4, 2020

This is where gamification can help. Gamification is typically split into smaller “levels” that agents can complete in their own time. Gamification can also work as a sort of training device for implementing new processes as well as developing the skills of new contact centre agents.

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Customercount

JULY 12, 2019

CustomerCount has partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform to create powerful new levels of value for the processes of motivating employees and gathering customer feedback. Continue reading → The post CustomerCount and Noble Systems Gamification appeared first on CustomerCount. News gamification Noble Systems

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Speaker: Casey Kostecka, Convergent

Have you considered implementing gamification in your center but need additional insight and information on how to make it successful? Join us as we discuss Convergent's gamification experience, actual metric improvement results, and ROI data.

Gamification

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016.

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Noble Systems

AUGUST 19, 2020

One of these technologies is Gamification. Using gamification for financial services can benefit firms in a variety of ways. Gamification can help insurance companies keep pace with consumers. Gamification is about having fun with a purpose.

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CX Global Media

APRIL 27, 2017

Gamification in customer experience has been used for several years. However the use of gamification tools in employee experience and performance has really just begun to emerge. But can game mechanics and adding gamification to the contact center deliver your win? Watch Brett Brosseau share insight into winning with call center gamification. Gamification has experienced success as a result of tapping into both intrinsic and extrinsic motivators.

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Noble Systems

JANUARY 9, 2019

It’s simple: empower agents with the right tools such as intelligent, compliant outbound dialing, measure their success through gamification, and they will be more efficient and productive. In this interview, Chris and Gary go into further detail on the value and benefit of outbound dialing technology as well as why implementing a gamification solution like Noble Gamification within a call center is a must-have for increasing agent productivity and reducing attrition.

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Ansafone

JUNE 4, 2019

For many business executives trying to figure out how they can improve their team’s productivity, gamification may offer a viable solution. The term “gamification” may be familiar to many of you, yet you still may be unclear on what it exactly is and how you can incorporate it into your business’s activities. So, let’s start … Gamification: How It Can Help Your Customers and Employees Read More ». Contact Center customer experience gamification

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Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. The reason that gamification works is that it motivates measurable improvements that drive sustainable revenue results. All of these examples can be tracked and rewarded through gamification.

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Noble Systems

JUNE 10, 2019

Gamification: the application of game mechanics across the generational spectrum to motivate employees intrinsically and extrinsically for the purpose of aligning agent activity and company goals. Adding the power of a gamification solution to a VOC platform can put the insight gained from customer feedback at the center of a company-wide reward and recognition program.

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Noble Systems

JANUARY 21, 2019

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. The reason that gamification works is that it motivates measurable improvements that drive sustainable revenue results. All of these examples can be tracked and rewarded through gamification.

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Contact Center Pipeline

JUNE 5, 2015

A growing number of companies are using gamification in the contact center to motivate agents to improve their performance and skills. “We’re Agent Motivation agent engagement agent motivation call center contact center gamificationWe’re finding that these types of performance measurement tools allow agents to take control of their achievements,” says Christina Cowell, product marketing manager, Workforce Optimization at inContact.

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Noble Systems

DECEMBER 19, 2018

Gamification is not only a new type of technology, but it’s also a new type of thinking about the relationships and transactions between customers, companies, employees, and corporate management systems. In place of decrees and pronouncements, gamification nudges employees and customers toward outcomes that, optimally, favor everyone in the transaction. More from the podcast: how a gamification plan can be prepared.

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Noble Systems

SEPTEMBER 20, 2019

Implement gamification. Learn how a global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees to help improve productivity. Enter gamification. Gamification applies game mechanics to other areas of activity to motivate and engage agents to continually improve by adding an element of fun to the work they do. Gamification is not just about having fun.

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Noble Systems

AUGUST 8, 2019

Gamification , which uses game mechanics such as points, badges, leaderboards, rewards and recognition, is an enabling technology that has gained popularity in recent years in contact centers. Gamification can help right from the start. Leverage gamification for at-home agent onboarding. Not the case with gamification. Once new at-home agents officially start, you can continue to leverage gamification to get them up to speed, fast.

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Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Gamification , which uses game mechanics to drive desired behaviors, leverages science-based motivational techniques to train, provide ongoing feedback to and reward collectors for improved business outcomes. All of this required language can be tracked and rewarded through gamification. Let’s face it.

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Aspect

JANUARY 17, 2020

According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, o ver the past several years, companies have discovered that they can improve employee performance, encourage team collaboration and boost individual creativity by creating friendly competition through gamification. In fact, a study by CITO Research found that implementing gamification can result in significant improvements.

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InGenius

MARCH 28, 2019

Gamification helps organizations achieve their goals and reach new levels of success. For years now, app developers have been turning to gamification to incentivize their users to stay active and teachers have been giving gold stars to their students for good behavior. Especially in the past few years, employers have been using gamification in the workplace as well. There are multitudes of statistics out there that show gamification has a positive effect in the workplace.

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Noble Systems

JULY 30, 2019

That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification. Gamification creates friendly competition within the BPO organization to motivate collectors without pushing them to turn toward unjust practices. Gamification must be systematically infused into operations with technology, executive buy-in, and cultural consistency.

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Noble Systems

JANUARY 15, 2019

To make the process less stressful on collectors and ultimately a more pleasant experience for consumers, many institutions are using gamification in their contact centers. Gamification , which uses game mechanics to drive desired behaviors, leverages science-based motivational techniques to train, provide ongoing feedback to and reward collectors for improved business outcomes. All of this required language can be tracked and rewarded through gamification. Let’s face it.

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Contact Center Pipeline

JULY 19, 2016

Agent Development agent development call center contact center employee lifecyle gamificationClimbing a traditional career ladder is not for everyone. Some agents may be perfectly content to spend their entire careers in the contact center while steadily gaining skills and expertise. It is critical to offer opportunities for seasoned agents to continue to grow and to give them a sense of accomplishment for applying their skills. […].

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Noble Systems

JULY 18, 2019

Gamification, however, is the perfect answer for this engagement deficit. Gamification’s Cross-Generational Appeal. Gen Z specifically is inherently inclined to concepts of gamification. With signature preferences like instant rewards and recognition and technology able to keep pace, gamification is suited to be a natural extension of learning for this generation. Gamification

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Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Plus, gamification can be tailored to the needs of several employee groups, which makes it ideal for all generations of employees – from baby-ers and Generation Xers, to Millennials and the latest, Gen Zers. Factor in skill competency when determining frequency of feedback through gamification.

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DMG Consulting

JANUARY 3, 2020

Question: Our new workforce management (WFM) solution includes gamification capabilities. Answer: Gamification can enable employees to earn rewards, recognition, and/or social rank for achieving key performance indicator (KPI)-based goals, helping peers improve performance, successfully completing eLearning activities, adhering to schedules, and much more. Successful gamification programs are based on the fundamental principle that people are motivated by different things.

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Noble Systems

JUNE 25, 2019

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. We have gathered the top 10 best practices for introducing gamification seamlessly in your contact center and accomplishing long-term success. A gamification program is not a one-and-done endeavor.

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Integra

AUGUST 26, 2019

Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. link]. The post Game on! Integra's Blog

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Noble Systems

JULY 11, 2019

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. As we noted in Part 1 and Part 2 of the series, while launching a gamification program can be easy, keeping the program fresh so that users continue to achieve sustainable results requires more attention. To engage users and create a positive experience, good gamification design is essential.

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inSided

OCTOBER 27, 2020

Who doesn’t love a game and a bit of a competition? Especially if there are prizes to be won! Customer Success User communities

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Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Here in Part 2, we will cover the next two best practices for introducing gamification seamlessly in your contact center – choosing appropriate rewards and intervals, and the need to constantly change the gamification experience. Rewards play a major role in the success of your gamification program.

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Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification. Focusing on these practices and employing gamification can set you on the path to becoming a world-class company. A bit about gamification. With gamification, goals are clearly communicated so that everyone understands them from the start and knows how their success will be measured.

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Noble Systems

MARCH 20, 2019

To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work? In fact, gamification ranks as one of the most significant trends to bolster employee performance and satisfaction in decades—and if you’re not in tune to it, your competitors are. The title of a Business.com article says it all: “5 Statistics That Prove Gamification is the Future of the Workplace.”

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Advantage Communications

MARCH 10, 2020

If your company manages its customer service strategy in house, you’ll probably know just how difficult it is to keep staff motivated and engaged while at the same time ensuring you hit important metrics and efficiencies. Customer Service Trends

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Noble Systems

OCTOBER 18, 2018

Gamification motivates employees to stay on track. One tried and true method is to employ gamification. Leveraging gamification begins with defining your organizational goals and mapping the behaviors agents need to exhibit to achieve them. A leading BPO organization , with over 27 years of experience in first-party and third-party collections for a variety of industries chose the Noble Gamification solution. Why gamification works.

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Fonolo

JULY 25, 2018

Think ‘gamification’. Gamification is the introduction of interactive, game-like principles and elements into different contexts. Call Center Customer Experience Customer Service agent-engagement call-center contact-center-agent gamificationAttention all call center managers: It’s time to talk about you. Picture it: You are the fearless leader of a call center team in 2018.

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Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Plus, gamification can be tailored to the needs of several employee groups, which makes it ideal for all generations of employees – from baby-ers and Generation Xers, to Millennials and the latest, Gen Zers. Factor in skill competency when determining frequency of feedback through gamification.

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Integra

AUGUST 26, 2019

Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. link]. The post Game on! Integra's Blog

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TELUS International

JULY 24, 2019

People and Culture

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Noble Systems

SEPTEMBER 20, 2019

Implement gamification. Learn how a global customer support operation leveraged gamification technology to reduce costs and increase service levels, while engaging employees to help improve productivity. Enter gamification. Gamification applies game mechanics to other areas of activity to motivate and engage agents to continually improve by adding an element of fun to the work they do. Gamification is not just about having fun.

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