Guest Blog: How to Use Gamification to Improve Agent Motivation
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification? Gamification is essentially a means of integrating games into your support team’s processes. Benefits of gamification. Examples of gamification.