TLC Associates

MARCH 10, 2020

TLC Associates is a seasoned provider of outbound calling solutions with significant experience in the mortgage lending industry. Download a copy of this white paper to see how we drove triple digit sales results leveraging our US-based contact center associates. “The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic.

contact center associations 40

contact center associations Benchmark Sales Contact Center 40

Toister Performance Solutions

JANUARY 23, 2020

Imagine contacting customer service and getting connected with the CEO. It keeps the customer at the center of everything they do. Chicago, IL: Midwest Contact Center Association (February 13) Miami, FL: Zendesk Relate (March 4) Las Vegas, NV: SupportWorld Live (April 22-23) Ft.

contact center associations 83

contact center associations Contact Center Feedback Personalization 83

HGS

JULY 12, 2017

In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We Contact Center Awards. HGS Harvests Gold at CCW Awards Ceremony.

outsourcing 206

outsourcing Self service contact center associations Contact Center 206

Call Center Weekly

SEPTEMBER 13, 2018

If the communication link between them and the Workforce team is not in place – the efforts will result in burying the call center in call traffic with no one to answer the phone.

Management 231

Management Customer Service Finance contact center associations 231

Contact Center Geek

APRIL 4, 2018

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries.

Education 68

Education contact center associations Contact Center Personalization 68

Call Center Weekly

NOVEMBER 9, 2017

Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers. Contact center Agents need the most accurate and up to date information. Call Center CCW contact center Metrics Quality

Contact Center 181

Contact Center contact center associations Banking Education 181

Call Center Weekly

MARCH 1, 2018

By Matt Beckwith Contact centers of all shapes and sizes often have lots of similarities. One thing I have found to be true across most companies is this shocker: contact center team meetings suck! Matt Beckwith is proud to be a Contact Center Geek.

Contact Center 170

Contact Center contact center associations Coaching Feedback 170

Contact Center Geek

SEPTEMBER 16, 2018

Then something magical happened – the customer looked back over her shoulder and made eye contact with me, the expression on her face indicated her glee in running the barista through the CX chipper.

Customer Experience 73

Customer Experience contact center associations Contact Center Accountability 73

NICE inContact

MAY 1, 2019

The company has 75,000 associates, mostly agents, and provides contact center services to 400+ clients in more than 70 countries and in 45 different languages. Sitel partners with its clients to build brand loyalty and customer satisfaction with innovative, end-to-end solutions for enhancing the customer experience, and its contact center associates deliver more than 2.5 With $1.7

Business Process Outsourcing 14

Business Process Outsourcing contact center associations contact center solutions outsourcing 14

Contact Center Geek

JANUARY 14, 2016

A fellow Nor Cal Contact Center Association steering committee member recently recommended the book "The Effortless Experience" by Matthew Dixon, Nick Toman and Rick DeLisi. If you work in a call center, or provide service to customers, this is a must read.

Contact Center 62

Contact Center Call Center Customer effort contact center associations 62