Industry Standards and Beyond: Translation Methods and Tools

Voiance

In previous translation-industry-themed blog posts ( one and two ), we covered the standard qualifications for providers and translator vetting in the industry.

Industry Standards and Beyond: Essentials of Translator Vetting

Voiance

We've previously covered the qualifications that most reputable translation providers hold. Now that we know what to look for when it comes to the provider, how can we be sure that the translators themselves are qualified?

Industry Standards and Beyond: Qualifications Translation Providers Should Hold

Voiance

Choosing a translation company can be hard – especially if you are unfamiliar with the ins and outs of the industry. For example, what do certain features and qualifications mean, and which offering is actually better when you compare?

What is After-Call Work (ACW) or Post-Call Processing? Tips, Industry Standards & More

Callminer

Tips, Industry Standards & More appeared first on CallMiner. What is after-call work (ACW)? Learn how post-call processing works, the challenges of ACW for call centers, and the best practices that can boost productivity and produce ROI.” ” Blog Post Here. The post What is After-Call Work (ACW) or Post-Call Processing? Call Center Best Practices Customer Service & Support after call work

The Top 3 Ways to Forecast for Your Contact Center

based on industry standards break down quickly when. standard in any way—and most contact centers deviate in. be the industry standard, yet. standard seasonality), with. calabrio.com 1 Forecast accuracy is one of the most important.

"Follow the Leader", Featuring Al Hopper

Call Center Weekly

What are your thoughts on industry standards, with regards to contact center metrics? Those metrics work because it's a standard measurement between teams and even eras. Why do we use metrics? To determine our success at something.

Net Promoter® White Paper: Next-Generation Net Promoter®

CustomerGauge

See how this new model evolved over time to become the current industry-standard for Net Promoter Score and the NPS® […]. Introducing Next-Generation Net Promoter® It’s time to shake up the status quo and forge a new path in the Net Promoter Score® narrative.

8 Vital Lessons from an Award-winning Supervisor

Call Center Coach

And with it known that 80% of people leave their jobs due to the relationship they have with their immediate supervisor, AND you’re in an industry with widespread issues with low-morale and high-turnover, the stakes are very high and the unfortunate industry standard has been that the immense burden is on individual supervisors to find their own way to success – quickly.”. Adriana Thompson – Contact Center Supervisor of the Year 2018.

4 Measurements of CX Success in the Outsourced Contact Center

Callminer

While many BPOs adopt an 80/20 service level (as somewhat of an industry standard), a Folono post on finding the right service level suggests that management should think otherwise.

What is Call Center Average Wait Time and 3 Ways to Reduce It

Talkdesk

The traditional call center industry standard service level is 80/20, or 80% of calls answered within 20 seconds, but there are a few reasons why this might not always be an optimal number. “Your Call Is Important To Us” When your customers hear that, do they really believe it?

Talkdesk Infrastructure Security

Talkdesk

with an industry standard ECDHE-RSA-AES128-SHA256 cipher. Security is one of the most critical aspects of any enterprise cloud contact center. Talkdesk understands that the confidentiality, integrity and availability of our customers’ data is vital to your business operations and our own success. This post is the second in a four-part series outlining Talkdesk’s security policies.

Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. What are you looking for when hiring for agents in the hospitality industry? How do metrics and standards play a role in customer service?

Feature Spotlight: Real Life Benefits of a Web-Based Softphone

PanTerra

For those of you that are not familiar with the Cloud PBX space, I will go over the industry standard. Most people understand this antiquated procedure and accept it as the industry norm.

Guest Blog: Experience Will Set Direct-to-Consumer Brands Apart. Convenience Won’t.

ShepHyken

Their intuitive shopping interface, wide selection, one-click ordering, and fast shipping have become the industry standard.

Join Fonolo at SOCAP’s Re-Imagine Customer Care Conference

Fonolo

Fonolo ‘s CEO Shai Berger said: This conference allows us the opportunity to connect with forward-thinking industry leaders who are also deeply invested and interested in the future of customer service and customer care. Meeting the Industry Standard of Service Level.

Are You Keeping up with Your Customers?

CSM Magazine

Their goal, you heard, is to have the best customer service in the industry. Let them go head-to-head with customer service and experience expectations based on the existing industry standards. Let the best of the best, regardless of industry standards, set your bar.

3 Key Areas Where Healthcare Companies are Utilizing Outsourcing

Outsource Consultants

Clinics and hospitals looking to significantly reduce costs in the claim and billing process should consider outsourcing to professional agents, specifically trained to meet high industry standards. Providing industry recommendations, pricing and terms.

HGS Harvests Gold at CCW Awards Ceremony

HGS

We believe in exceeding industry standards, delivering significant outcomes for our clients’ bottom lines, and helping customers get to the right answer, fast.”. This is a key differentiator for us to compete in the industry.”. HGS Harvests Gold at CCW Awards Ceremony.

NPS Benchmarks for 2018: How Do You Compare?

AskNicely

More recently, organizations have set a new standard of empowerment by using customer insights to grow revenue and retain more customers. So it made sense to show how brands across industries, use cases, and job roles view NPS. “What is a Good NPS Score?”

Call Center 101 – The Golden Rules of SLAs [Whitepaper]

Fonolo

Anyone working in the service industry, be it in retail, health or finance, should get the low-down on Service Level Agreements (SLAs), and fast. The most-used industry standard is “80/20” (whereby 80 percent of inbound calls are answered within 20 seconds).

How many chat sessions can agents handle?

Customer Relationship Metrics

The industry standard for concurrent Chat sessions. The next question that is most often asked after how many concurrent chat sessions can agents handle is, “What is the industry standard for concurrent Chat sessions per agent?”.

4 Ways Contact Centers Make Successful Direct Response Campaigns

Outsource Consultants

They also offer PCI compliance and other forms of certification to ensure they’re up to your industry standards. Direct response marketing has been very popular for many years.

De-scoping your contact center - what vendors won’t tell you

Eckoh

Securing all of them to PCI DSS standards can sometimes prove tricky. You'll also want to maintain PCI DSS compliance to achieve industry standards and pass those regular audits that keep you on the right side of the major card schemes. #3

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center

Fonolo

As we wind down the year, one exploding with news of mergers, acquisitions, emerging technologies, dying technologies, and the like, sometimes it’s good to go back to basics when the volume on industry news and trends has been turned up to dizzying, deafening degrees.

Top 10 Reasons to Record Agent Screen Activity

OrecX

These same recordings can be shared and viewed in industry-standard MPEG4 format and played or viewed on any desktop or capable mobile device Call recording systems have been around for decades and their utility is proven.

Why the best contact centers ignore survey scores

Call Center Coach

In the contact center industry, our common practices are by no means what you want to follow – unless you want to be average. I believe in the human spirit and that we can overcome some of the most difficult obstacles with the proper mindset and approach.

Incredible Marketing Campaigns to Boost Customer Service

Fonolo

Dove is known for creating meaningful advertisements aimed at counteracting the stringent beauty standards placed on women worldwide. Meeting the Industry Standard of Service Level. These days, customers are savvier than ever.

What’s Holding Back the Contact Center Industry?

Fonolo

This is not a criticism – it’s simply the reality, an industry-wide circumstance brought about by the learning curves and rapid technological changes to the customer service space in contemporary times. Meeting the Industry Standard of Service Level.

How Do You Measure Success in BPO Call Centers?

Zingtree

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years.

Inspiring Customer Service Advice in Less than 280 Characters

Fonolo

Meeting the Industry Standard of Service Level. As we transition into autumn, it’s easy for us in customer service to lose the steam, energy, and focus we coveted during the rejuvenating days of summer.

The Many Advantages of Outsourcing your Medical Transcription Services

OctopusTech

Outsourcing medical transcription services , in the recent years, has become something of a trend in the healthcare industry, its major beneficiaries being health clinics, hospitals, physicians, healthcare providers and out-patient surgical centers.

Contact Centers Focusing Less on 80/20 Service Level

Fonolo

It gives the industry a universally understood way to talk about how quickly calls are answered by agents. As mentioned above, that exact combination is considered by many to be an industry standard.

Your Customers Are Talking, But Are You Listening?

Call Journey

Until recently, the industry standard for reviewing calls coming through a contact center oscillated below 2%. Businesses are now improving their business performance by utilizing conversation analytics as a way to tap into insights from everyday customer telephone interactions.

When It Comes To Telecommunications, Bigger Isn’t Always Better

airespring

Though the advertising budgets of the industry giants may claim attention and brand awareness, you can’t buy reputation. Telecommunications is a mature industry, and it’s difficult for startups to gain traction.

Making Sense of Customer Experience Metrics

PeopleMetrics

The measure is used by others in your industry. Adopting an industry standard means you can get agreement quickly, and it also makes it easy to benchmark your own bank against others.

Talkdesk Physical Security and Security Operations

Talkdesk

Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Vulnerability Management The Engineering Security team continuously monitors Talkdesk environments for system vulnerabilities and performs scanning on a recurring basis in accordance with Talkdesk policy, by using industry standard scanning technologies. The third-party vendor uses an accepted industry standard penetration testing methodology.

Customer Contact Week Digital: Disrupting the Live Chat Experience

Comm100

Disruptive chat platforms feature multiple layers of data protection and compliance with data standards like ISO 27001, GDPR, PCI, HIPAA and more. Set performance parameters: While conventional, industry-standard metrics like CSAT, NPS, and FCR apply to live chat, consider diving deeper into its unique KPIs.

Toronto’s Tech Explosion a Mixed Blessing for Start-Ups

Fonolo

Meeting the Industry Standard of Service Level. By every measure, the tech scene in Toronto is exploding. Venture capital (VC) investment is hitting new records. The pace of start-up activity is very high.

Contact Center Executive Priorities for 2018

Call Center Coach

Do You Love the Industry Standard Being By the Seat of My Pants. Contact Center Industry Size and it’s Tipping Point. Contact Center Performance change management contact center industry priorities reportsCoaching is the #1 agent experience focus for 2018. Yahoo! At least it is as stated in CCW’s Executive Report Contact Center Priorities for 2018. I am thrilled to see the importance of people development being a lead focus for 2018.

8x8 Launches Speech Analytics and Integration Framework

8x8

8x8’s new integration framework is powered by microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications to create one system of engagement.